Dairy Queen Grill & Chill in Lower Sackville

This is a great dairy queen

Still the best ice cream, although staff could be friendlier

Staff were fast and accurate.

Blizzards!

Its a pretty long wait.

It tastes delicious.

It was freaking awesome. There ice cream is the best,hands down.

Best Dq Place.

Did not bring my food like I asked to very ignorant manger when I wanted a refund for what they didn t bring to me

I almost died but other then that its good

This place knows what a sugar daddy is.

Only 2 stars because they no longer have the chilli cheese dogs.

Location could use some modernization, but the food and service were great!

they didn t pick up my call when i called.

I ordered a meal for dine in, they gave me a number and I found a table and waited. 10 min later an employee walked over and gave me my food in a paper bag. I said do you have a tray? She said a tray for what? I said I ordered this for here, she then said nobody told me it was for here and walked away.

Grandparents bought grandchildren a digital gift card to which 3 members of the staff had completely no idea how to enter it, effectively making the card useless at this location. Either train the staff how to input these cards or dont sell them. Ive never had this issue at other DQ locations.

busy but reliable

Very good service Yummy ice cream

Always so good.

Asked for extra sauce and paid for it and never received on my Sunday .. Extremely disappointing after camping won t be back thanks for wasting my money. Food : 1/5

The service was horrible! The staff were rude, they ignored us for at least 20 minutes before taking our order, and they got our order wrong! Also, my chicken strips were raw on the inside and the burger was cold. We did not order a burger but it says a lot that they even got that wrong.

Ice cream is really cold. However they need to bring back the Hawaiian blizzard

It s a good clean location. Enjoyed my visit

Ice cream cake!

Store Manager was friendly and accommodated a last minute request and to deliver a perfect personalized product in under an hour. Thank you!!

The store manager here is very kind and friendly . I am a frequent customer, and He always has a positive attitude, and is easy to speak to . You can see how this reflects on the staff, and its nice to see.

I was going there atleast 2 times a week between April and July but had to switch locations because the stupid scanner for collecting reward points and redeeming them has been broken forever. I m closer to Larry Uteck so bayers lake is not far. Atmosphere is not the best because it s busy and the seating is very congested and you don t get much privacy but it is a small store so I doubt they can do much about it. Staff could be a little better with communication and being more friendly. It shouldn t always be a NO answer when asking for something rarely asked, it makes customers feel limited and not being able to get what they want ( like asking for a specific topping in your blizzard ). Nobody looks happy there and it makes you feel guilty because you feel like your bothering the staff while they take your order, that s something the management team should work on. The DQ franchise is supposed to be a fun and friendly place to be at. Families go there as a tradition and groups of friends go there to chill and enjoy some awesome food. Team leadership is very important in any customer service environment. Find a staff that play well together and who are more positive in life. Being served something that makes people very happy by people who are very unhappy is just going to destroy the brilliant product.

Been here a few times. Always great service and fresh food.

Vegetarian options: Vegan dillibars - individual or in a box Food

Great place to dine out with family & friends.Quick-service restaurant with Pocket-friendly & mouthwatering menu.

Excellent service

I ask for fresh cook food and got that Lovely chicken strips and fries. Food

Clean and tidy restaurant. Great for cold treats and hot dishes.

They are so accommodating. Parking: 20-30 Food : 5/5 |

Enjoyed my treat.

Good burgers and fabulous cakes. The fries are so small.

Got a couple meals both under 20$ with quality food.

Worst location in metro. Rude staff. Supervisor goes over to staff and says we do not fill Blizzard to the top. When you pay $5.35 and they give you the cup 3/4 full that is not value. Seen them poor a Sunday and weigh it, then toss it out and make a new one slightly smaller what a waste. They raise prices and give less and waste for no reason. This owner should loose his franchise. They are also to cheap to update their POS to collect points like other stores. Maybe HQ should watch this store closer.

The best DQ in HRM

Slow. Very slow. Lots of staff working. We were in the other day three staff had there backs facing us. Didnt even know that we were there.

Hello. I came in last night and was generally unimpressed. The ice cream I got was very good, but the service I received and the condition of the store were not so good. While I understand that it is up to restaurant owners whether staff must wear masks or not while preparing food, I was completely taken back when a staff member both coughed without covering his mouth or nose, and wiped his nose with his hand while preparing my food without washing his hands. In hindsight, I wish I had said something there, but last night it was quite busy and I didn t want to stress the staff out. I work in fast food so I understand that rushes can be extremely stressful. I haven t had any issues with this location in the past, but I think staff needs to be educated on food safety again especially in this current time. It doesn t matter so much that they aren t wearing masks, but it is especially important that if they choose not to wear masks that they don t show up to work sick. Please do better. We are not on the other side of this pandemic quite yet.

This is absolutely the slowest and worst fast food store I have ever been to, the staff is ride and Ive been sitting here for 22 minutes waiting for a meal, this is ridiculous

We were at this establishment just over a week ago. My husband placed the order and then went to the washroom. The worker who brought our order was to be nice unkempt. Her apron was filthy and she didnt wear a mask. No gloves were on her hands. Covid prevention was clearly not an issue with this establishment.

5$ for a medium dipped cone and this is what I bring home :( I asked for them to check the size and was told this is what I get. I used to buy them all the time but if the size is reduced I wont be any longer. Price up and size down.

Busy

Best burger I had in long time..

I understand that this outlet is busy but the service is slow as hell. You staff is flipping around like headless chickens. I always regret it when I go there and the smoothie machine is broken. What!!!!

I went to this location tonight and received service that deserves one star. The counter was absolutely filthy dirty and so were the workers uniforms. The way I was spoke to was given from someone that you can clearly tell hates working in customer service. I also watched them almost deny a guy giving them a CLEAR roll of quarters because he (the worker) would have to count them? I ordered my ice cream and small fries. I also asked for it in a cup but was told no for whatever reason. From the time of getting my ice cream and getting my fries was 10+ minutes. The ice cream was literally melted everywhere. I was waiting by the counter and made eye contact with the lady who took my order because I knew I was clearly forgotten about. After the 10 minutes past, I ended up grabbing the attention of another worker and explained to them what was going on and she goes oh yeah, they are right here and went and grabbed them. I have worked in customer service for 12 years and this is not okay. Not impressed. Although the ice cream was good, despite it being melted.

Cashier was not very friendly. Had a hot fudge sundae - found they were pretty stingy with the hot fudge. Prices seem steep - more than $9 for a medium sundae and medium dipped cone.

Yummy!

Was told that they could not make any other kind of blizzards than what was on the board. They had the ingredients, yes, but refused to make a simple cherry cheesecake blizzard. Not in 20 years across dozens of locations have I been told this. Staff was also generally rude and disheveled. Id rather drink expired milk than go back.

Awesome cake. I could add or not have something I dont like on my cake

Usually pretty good quality. Last visit was terrible. Staff did not know how to prepare the ice cream. Place is going down hill.

Great place to take the grandchildren.

I ve been going to this location since I moved to the area about a year and a half ago. The staff have always been fantastic and the ice cream is delicious. Tonight I ordered a banana split, and I was informed that the bananas weren t in the best shape so it would be a little bit of a wait. One of the staff members literally ran over to the Sobey s to purchase bananas and I was compensated with a coupon for my wait. The staff went above and beyond.

Something off about this visit. Burgers tasted weird. Almost think DQ changed their hamburger patties? Disappointed meal.

The service is always insanely slow here and they regularly screw my order up.

Excellent for your Milk Cravings and anything else made from milk,asides even raised breads,,but frozen delights beyond measure, for hot days or blame it on Global Warming either is great excuse to visit your local Dairy Queen store for the cool treats.

Cool treats to beat the heat. ;-)

Ordered my kid an ice cream cake log there today.... Turned me right off when I puller 2 grey hairs out of my piece of cake. One in the fudge and one between the fudge and cookie. Turned everyone right off and is super disgusting. Not sure if these are made in house or brought inf but either was super gross and ended up tossing the rest of the log. What a waste for the price of these little things.

Clean, and didnt have to wait long.. seemed like a good atmosphere

Ordered a blizzard and a 6 piece strips combo. The woman working the cash was friendly and I had the blizzard shortly after ordering. I then had to wait 15 minutes for my food... I would understand a fast food establishment taking a longer time to prepare food during a busy day but there was never more than 2 people in line. When I finally recieved my food there it was the tiniest portion of fries, and very small chicken strips. This has been a continuing trend, I wouldnt recommend ordering anything except ice cream here.

Cash staff was slow and not a happy camper. Food was good. No handicapped accessible tables.

Great soft serve

I dont eat fast food a lot but DQ is one I like. Chicken strips have real chicken in them. Their fries dont have peel on them.

Excellent customer service and clean friendly environment

Probably one of the worse dairy queens got a spoused to be cherry float and a strawberry kiwi slushy they mixed them up and gave me the opposite but when I tasted the now strawberry kiwi float it was all flavouring and was undrinkable the lady who I dealt with was cranky and rude

Loved the $8, $9 meal deals with sundae.

I always enjoy their Blizzards! Great customer service, staff are always pleasant!

It was busy on the 29th of this month I didnt have to wait long in line. Service was excellent and I was in ans out within 5 minutes with my cheese burgers! ( which could use a little lettuce BTW! I asked for the works and got 2 or 3 pickles. Not what I expected but still good as I was hungry. Food

Did the buns have sesame seeds in the past... thought that was the attraction for me...

This is likely the last time I visit . As always service is beyond slow I dont think they ever have enough ppl working to fix the problem. 20+ min for a combo #1 after my blizzards were finished. Btw I was only one in the store when I entered. No lettuce, no tomato in the store

Okay. I enjoyed the blizzards but the food is mediocre at best.

They work so hard here it s a Dairy Queen always tasty

Does not allow ordering through the app, no drive-thru, no reward points offered. Decent quality, wide cake selection.

Good ole fast food. Love me some dq but lets be real.. its not high end. 3 stars.

Service was fast and friendly. Food was SUPER fresh and hot. Clean interior and lots of Covid precautions. Only disappointment was that gravy doesnt come with the chicken strip basket anymore. Sad, sad day.

My son went as a treat to Dairy queen for lunch today. Took 27 minutes for him to get 1 burger!!! Other customers who ordered after them got their meal before my son got his. He said the staff was nice. But still....27 minutes for 1 burger??????

Awesome blizzards

Blizzard was good

I love Dairy Queen, from when I ate it as a kid to now. Though I do get a little sad and frustrated when I order on of the family packs and it comes with no ketchup, sauce or napkins.

Fast, friendly service.

Great service

Great place for a quick meal. Enjoy there ice-cream treats.

Clean, fast service

Witness an employee with bare hands using a cleaning rag then use the same bare hands to handle food felt this was very unsanitary when I questioned the young lady at the till about it she said thats what they always do

The food was great I was hungry it just took long took a long time.... Thats all

Make sure to check you receipt , brought 2 chicken sandwiches with buy one get one $.99 coupon, but got charged twice

Got there just after the supper time rush so pretty quick. Food is always great.

Very good

The meal was delicious. Always one of our favorite place to eat Service was also A one.

Great place for a sunny day

Visited the Lower Sackville location twice now within 1 week for different orders both times receiving very poor food again both times. I ordered wraps that I could hardly bite through because of how tough all 4 were, they equally also took along time to be ready considering everyone by me was waiting for ice cream. My girlfriend equally was disappointed because her meal she paid for didnt come with fries though she paid for them, the chicken was similar to mine tough, overcooked and not good to begin with. There are much better options in the area then DQ in my opinion and we will be avoiding service and poor food quality like this in the future.

Fries were under cooked and took long time for food. They made the blizzards first and they were soup by the time I got my food.

Store clean tidy Friendly courtesy staff Fast service Good food Only 1 washroom always clean and tidy. Has few tables to sit at.

Just in today for lunch, it wasnt busy upon entry. We were serve by Donna, a very rude staff member who cut me off, didnt listen to us, was incredibly slow and sloppy with our food leaving us with ice cream, pumpkin and strawberry sauce all over the cups. We had 4 cups, had to ask for a tray (common sense, and standard at DQ). The only reason for two stars was that the grill staff got the food out relatively quickly, and the food was warm and accurate.

Horrible outcome to a child birthday. Placed an order at the beginning of the week. Went to pick it up no cake. Wouldnt have been a big deal if they didnt want something specific on the cake. Waiting to see what the manager has to say. Update 10/17 received a call from the manager first thing this morning. Explained the situation with their cake artist and was able to find the order. Still didnt help the problem last night but still made the cake as requested at no charge. And had it ready for me to pick up this afternoon Thank you for making this right.

Great!

Quick friendly staff

Horrible service and the order is never correct, 25 mins for a cheeseburger and it was still wrong. Plus half the women there where sandals with no socks and it s kinda nasty. NEVER RETURNING TO THIS LOCATION LOL

Staff here are really nice and quick makeing stuff

You cant beat the meal deals! Food has always been hot and fresh anytime weve been here.

Fair prices. .best milk shakes

Great service, great ice cream

Isnt DQ always good?

Ice cream cake was a fast birthday treat

Paid 7 $ for a medium blizzard and got charged for the extra cheesecake they only put them on top the rest was just plain ice cream. RIP off

I have been to this place a couple of times, the service bis almost always spot on. I have never had an issue with cleanliness either. I think they do a commendable job especially since this location is a hot spot.

Best burgers

Waiting in line for social distancing. 3 people leave, we lead 2 other people entering the store and we are kicked out because the other 2 are skip the dishes drivers. I guess their money is better than mine. If you are going to limit the number of people in, have someone monitoring it so that the right people are turned away.

ordered a few Sundaes and wow .. I guess the machines must be run-out of soft serve ice cream i took a photo and they are about half the size they use to be but not half the price good luck keeping business.. extra sauce isnt a thing .. I shared my photo.. you cant do much but get better at this point,

Great service !!

Nice ice cream on the hottest of days... hit the spot.

Busy spot! Had a lovely cake from there :)

Terrible customer service. I asked for dipping sauce and didnt get it. When I went back to ask for it the employee was on her phone. When I was able to get her attention, she said nothing, walked out back and sent another person out front. Didnt give the same portions as other franchise locations. Would not go back to this location.

Messed up two orders in a row and only put 2 chicken strips in the bag

Disappointing spot. Like other times I ve they put lids on the blizzards and don t tip them. Get i. The car and pull the lids off and there like milkshakes. 2 blizzards, 16$ and they ve been in the freezer for an hour...I would recommend the burnside location.

Love the ice cream good service

Food & staff was good, but the location is very small, so it was hard to navigate during covid.

Staff was friendly and the service was fast.

Great prices

Great food, messy restaurant

Good food, resonable pricing, but something was lacking. Didnt feel right, tense, crowded.

Good but its sort of pricey for ice cream

Smartie blizzard, still my fav

Slow service but food was fresh

Chilled to perfection

Quick good service for fast food it was actually tasty food

Quick, friendly service, clean restaurant. However when waiting for food there is no place to stand other than in front of the fountain drink machines and nobody likes feeling that much in the way.

Fast service, good food

Great as always. Friendly, knowledgeable staff and consistantly good food. Our go to for years.

Cold burger

Fast service tasty food

Hubby & I broke down,, needed tow truck,, it was the closest place to get fed quick

Mens washroom toilet plugged. Gross

Food was awesome

Great spot for a quick inexpensive meal that includes dessert