KFC in Lower Sackville

Its KFC. I needed a good internal cleaning.

so bad.

worked for them, they didnt even bother training me, left me confused behind the register, they speed clean everything before health inspections and the kitchen has rats!

I really like this brand but I ordered a double menu and the quantities were minimal. I was really hungry after the meal. In addition, the price is not given. Disappointed

Nowhere is it posted that you have to pay online to receive the tender app deal. I downloaded the app placed the order online for pick up. Arrived at store and told do not qualify due to having to pay online. Staff not helpfull in fact yawning while talking to them

If you are going to charge me almost 30$ for 2 sandwiches and a pop at least make the sandwiches right. Honestly get your shit together

Poor quality and poor customer service.

I m a big fan of KFC chicken and their fries. Even though I never specifically asked for fresh. I always receive freshly cook fries with my order. I feel lucky because I really love fries

Got food poisoning

Purchased 14 pc bucket. It was extremely dry and very disappointing quality control. Surprised they served this sib par chicken to anybody.. not going back anytime soon.

Too slow

Tried the plant based burger. It was not nice. Service was good.

Had to wait for chicken ( they warned me and I went at lunch on a Saturday and ordered big). They offered me a drink and then gave me a couple extra pieces for being patient. Good experience considering

Good

Service was good . New Employee was very kind.. food on the other hand was fatty and 2 pieces were not fully cooked .

This is the worst customer service I ve ever experienced in this restaurant they mixed it all up like a trash I wouldn t recommend this store because the other worker there also is a bit rude

My husband ordered big crunch chicken sandwich and got a tiny chicken patty in it.

I d give zero stars if I could. Incredibly rude employees and half my order missing. I live over an hour away so I guess I should have checked the bag even after I asked if that was everything. Waste of time and money.

Do you know how frustrating it is to get off work, place an order on the app a half an hour before getting there, app says order is ready, you go in and its not even started and being told its going to be a wait??? Twice, this has happened twice! I am so sick of the app and this location. Done. Never coming back.

Worst service Ive ever seen. Waited over an hour and counting for my order to be prepared.6 peice bucket and fries..... Must of had to pluck the chickens... Popeyes is worth the extra money so you can eat the same day. Very clear there is zero managment there. Will never be back.

staff was pretty rude.

Screwed up the order,didnt notice until I got home .

Very unfriendly drive thru person. Fries extremely salted. Honestly, just be a little cheery at your workplace. Unfriendly staff means less customers. Less profit

I visit this place a couple times a month and im always satisfied with service. Today was quite a different story. They had 5 vehicles waiting at the drive through for almost 10 minutes without knowledging customers at all. When i decided to drive forward to see if there was anyone working or if the mic wasnt working. They were very rude. One girls especially. She was supposedly working the drive-through. The meals amounted to over $45. She seemed upset because we drove to the window and we were given the smalles peices of chicken that i have ever recieved. We were ver dissatisfied with the service and will be making a complaint about this particular person.

Always a good. Great popcorn chicken

When its snowing outside, the staff doesnt wipe the floors. There is not even a warning that the floor is wet in the building. Because of this, I fell, but the staff did not ask if I was okay. Only visitors offered me help.

Good value and helpful staff

Service was great and the extra crispy value meal for $5.49 was fantastic. Very tasty. Keep that extra crispy going and I ll keep coming back.

Slow service Food was missing from order. Quality was terrible! Food : 1/5

Very small pieces of chicken, one drumstick was already half bare to the bone when we got it and all of it was very greasy. Everyone had a stomach ache afterwards, would not recommend.

Not good! Was not able to order meal for one even though I was dining alone.

It just keeps getting more expensive, greasier, tougher, and SMALLER! This is a pic of their chicken thigh. Greed. I will never be going back to this location.

My boyfriend and I got chicken, popcorn chicken, and macaroni last night for supper. It hit the spot.

The chicken tasted as always, fresh and hot. The coleslaw was quite good. The macaroni salad was disappointing, very salty and no flavor.

Salty chicken strips...so salty I couldnt eat them without gravy.

KFC in Sackville,my husband and I enjoyed the food,we waited for 15 minutes or more,we wanted to eat in,drive through was getting their food more quickly than eating in..... We almost left,if we had to wait any longer!!

I havent eaten there in years and will not be going back. There was a small, dried up wing, drumstick and other little piece that I dont know what it was, in our three piece meals. Maybe because we used a coupon and they give you the garbage.

Service was excellent. Food is normal kfc, either you like it or you dont

Fast service .Drive thru. friendly courtesy staff Hot food. Food : 5/5

It was a nice experience, but the staff needs more training.

Be very careful when ordering. The staff will use any opportunity to give you the most expensive options possible. For example, if 4 pieces of chicken costs about $10, with each additional piece costing $1.50 extra, and you ask for a 6 piece chicken box, they will upgrade you to a 6-piece mega pack instead, which costs $22 for the chicken alone. Not the first time theyve done something similar like this to me - but it will be the last. It feels just as greasy as their chicken.

Fresh hot and ready

Food has gone downhill. Pieces small and some are miscuts. Still has good flavor but size does matter.

I cant even begin to express how far the service at this location has gone downhill over the last few years. How a location could be so mismanaged and lack quality control, I dont get it. Twice now I sent a complaint through the corporate webpage and they didnt even bother to respond. This tells you everything.

Service was awful. The girl who took our order didn t seem to care at all. When I would tell her what I wanted she would stare back for a few seconds before looking confused and annoyed before repeating what I said like I was wrong. Then when my boyfriend proceeded to order he asked for a regular common menu item to which she replied I don t know what you re talking about . We were ready to walk out and leave. Food was also mid and not worth it.

Paid for coleslaw and didnt get any. Food was mediocre at best.

It wasn t busy at all so I asked politely as you guys closed through the drive thru, someone said rudely can you wait !!!! Like as if I am asking a favour from them to serve. Then we called for the manager to the window instead of apologizing the manager gave us such an attitude that we are at fault. Then I asked who ones this place the manager said nobody. It was very bad kfc experience. Vegetarian options: Plant based

Every time I come here I swear it s always over a 30 minute wait just for the chicken to cook. Busy or not. Definitely not fast food , and often comes out super greasy.

I would give them 0 if there is an option for it. Worst customer service ever!

Disgusting customer service. After placing my order and waiting for 10 minutes, got home and realized the order was wrong after it was confirmed 3 times! Called and advised them and they made it seem like it was my problem and if course no apology. Then asked me to hold and put the manager on who proceeded to tell me that my order is nothing they ever accommodate when I have been placing the same order at this location for years! I told him that and he virtually called me a liar. I had to tell them I will bring it back as it was not what I ordered Took the order back and no apology for the inconvenience of having to drive all the way back there in the rain or for the atrocious customer service. I have been a loyal customer for years and I am simply done with them. Extremely disappointed in the establishment.

Felt like a fool again who came here to buy dinner!!!! Wasted my money as always. Won t be coming back EVER!..would have given zero star

Love me some KFC.

Good chicken hot and fast #KFC ok

Food was good, made a mistake on our order. But my parents said not to worry.

Did the drive through, not sure what happened, must have been a staff shortage or food shortage, the intercom was having issues maybe survival from the flood did it, but the chicken burger gave me intestinal problems and it stayed long, maybe it was a bad day or something, But I shall try again, service was quick after the order was figured out and politely successful, rest of the meal was Excellent.

Vegetarian options: They do have 1 vegetarian protein it is a crunchy chicken-like sandwich. It was actually filling and yummy. It did provide enough protein to make me feel full Food

Very rude manager, would never go back to this location

Drive thru is always quick. Food is always super hot, tastes great!

very greasy

Always fresh and hot. My favorite KFC. Pieces are very small though.

Great service,good value.

Not impressed Me and one of my friends ordered food and were told only after we paid for it that it would be 15 minutes. It actually ended up being 20 minutes I also asked for non seasoning fries and they mixed the seasoned fries in with the ones I asked for The quality of the chicken was very poor along with the pop, not going back Do better Server name: Deepak Cook name: Shawreya Store # 1018

Very good

A bit disappointed as there was no extra crispy. Gravy lacked flavor and wasnt hot enough when used for the poutine.

I m waiting for my order 25 minutes

The employees could barely speak English, they got all our order wrong, and charged us for food we didnt receive. What we did get was really greasy.

I went drive thru right now and order my food and when i ask her for ketchup she said in the bag but it s not their and in a frezzing wheather she is giving drink wid ice and her behavior is so unproffesional

Vegetarian options: they have plant bas sandwich Food

Just when u thought It couldnt get any worse tonight did absolutely horrible last time Popeyes and mary browns from now on KFC is the worst

Mary Browns was temporarily closed for renovations. Went to KFC. Chicken was dry and tasteless. Didnt finish it.

Service is usually pretty slow, (drive thru) but staff is typically friendly. I ve had more than a few orders messed up here but I m not picky so doesn t bug me personally but just to keep in mind.

Very slow service. Be prepared to wait 20 mins in the drive thru and see multiple cars just give up and leave. The food portions keep getting smaller and smaller. Update: Tried it again and got a bucket of burnt chicken that smelled and tasted bad. So disappointing.

Mmm chicken :)

Busy place.

we were standing at the counter for 10 minutes with no help. 3 employees looked at us then resumed what they were doing with no hello or be with you in a minute. got home and we were missing items from our order. no apology or anything. we even made a lot of noise in case they originally didnt know we were there. Almost called the store from inside to ask if someone was going to take our order.

Worst branch

Pathetic. Told no white meat to wait 20 mins. Wait was 50 mins! They tried to give my order to other cars. Git home, 1 pc of white meat, no gravy, no sauce omg

Chicken was very good. Staff was wonderful. If the lady reads this ,that was rude to the young girl today around 420pm. I hope your day gets better and I apologized for your rudeness.

Just the wait to stand in line for an on line order

Food was hot staff were friendly and service was fast.

15 mins slow when it comes to your orders

We order 8 piece chicken from there and mentioned we need atleat 2-3 drumsticks as I only like drumsticks from KFC. The person who take our order agreed. we ordered it at 8.30 pm and waited for 15 minutes and someone came by and told there is no drumsticks at all. Firstly, If a customer specifically order somethings they you have to check before you promise to them, moreover they should know what they have left to serve customers. Secondly, If you dont have drumsticks by 8.30 where kfc close only at 10.00 pm ... I think employees are lazy to make some probably. Also no sauce with the pack. Very dissatisfied with everything.

Macondal

The food was tepid, expensive and we had to ask staff to clean a table for us to eat at it.

Drive thru, got 10 PC meal w 3 sides. Gravy, fries,Mac. Pay, they give it to us, drive all the way home to timberlea and no gravy. Wont answer their phones either. Not the 1st time this has happened which really sucks.

Food barely warm and not crispy

Slowest KFC I have been to. Takes 20 mins for the food to come out. Wont order again here

Poor service. Great if you want to sit and wait. And wait and wait and wait. Until you want your money back.

its good

My amazing wife decided tonight to get a treat on her way home from work. Six piece chicken gravy and fries. The absolute worst KFC experience,even after its been going down hill slow for years. 6 small pieces of chicken that were unidentifiable except the two Cornish game hen drum sticks. The gravy tasted like somebody added hot dish water to it to make it stretch out. The fies were soggy limp and greasy. Thank goodness for Mary browns fried chicken and the new local Popeyes chicken.

Staff is unprofessional and not friendly. Placed an Uber order. The staff asked the delivery person to cancel the order, because they could not confirm the order which was their fault. Finally order has been cancelled. I went there again today, the same story. Had to wait for a half hour to pick up the order. When I inquired about it, the guy mentioned that they cant do anything about it. Unfortunately he (the staff member) claimed that he is the manager. If the manager has this kind of attitude, what else we can expect from them. Not going there again, never.

Basically half filled the large drinks we ordered and we always have to wait like 10 minutes for a plant based sandwich Vegetarian options: There is a plant based sandwich

Untrained staff horrible wait times. Waited 30 minutes for order. Customers served after me got their order b4 I did

Waste of money! This is first time had KFCs fried chicken and I will never eat it again. I understand its fried chicken but amount of oil on the chicken pieces was unimaginable. It was literally dripping from the pieces.

Horrible customer service, won t answer the phone any time of day.

Yummy!

Friendly spot good food. Slow service.

worst wait time for skip the dishes order

The staff was extremely slow I waited 5 minutes for someone to just come to the counter. When they finally arrived they had earphones in listening to music. Alot of customers ahead of me were complaining about the wait and it did take 25 minutes for me to get food. The employees would yell back at customers and they were extremely unprofessional. I understand some customers can be difficult but the employees were just as rude if not worse.

Back again idk why? Drive through wait, wait wait. When finally spoke to, abrupt and RUDE! I CANT Believe it. But again, ordered 10 pc chicken only, get home, 9 pieces. FFS! Greasy, 1 wing only 7 thighs 1 breast. Who the hell manages this place? Worst chicken ever. Didnt even taste like KFC thin layer and wet with grease. Obviously put into oil that was not hot enough. Was dinner hour and no one in their place and had to wait for chicken. Terrible.

Horrible experience just going into this place. They abuse their staff and don t care about the teenagers that work there s safety. The food is disgusting and most employees don t wear gloves OR hairnets.

No no no ..Once again KFC has dropped the ball. Almost 24 bucks for 2 two piece meals and the chicken was soooo small! 3 bites and it would have been gone! Never again..smh

Cant seem to get our order right. Have to go back all the time and you can never get anyone to answer the phone to address issues.

They always miss putting either a gravy or a salad in the bag.

I havent had kfc for a long time. Now I remember why. Chicken tastes like it was injected with water, dripping grease, $29.99 for 10pcx!! ..and to add to this, on a Saturday at 6pm, the whole staff were more concerned about the drive through then the customers at the counter. No one was watching the counter. They were all in the back! One staff had the nerve to tell me that they were short staffed! Total fail! Oh and also, you know when you eat leftover cold chicken the next day and its totally awesome....well I had to use extra hot sauce of the kfc chicken to hide the weird disgusting taste. Even the dog spit it out. How did kfc become so awful?. Dont reply to me. Your corporate speech is useless. You cant fix my total disappointement

Hadnt had KFC in a while Really enjoyed the meal

Best KFC location in all of HRM

The one in lower Sackville, quality of the chicken is down. Taste is normal but often I get pieces in a bucket that I would not serve. Dried out, I imagine that they are trying to get rid of the older pieces mixed in with the fresh cooked. But that is just a former chefs opinion.

fried chicken

Food was good but prices are going up more and more each time I go to KFC

This place is so busy. Thats a good sign of success. However they need more machines and staff to keep up with the demand. The staff are excellent and do their best.

Not as good as it was when I was young but a nice break from cooking and the kids enjoy it

We never complain but it was not the chicken I have grown to love ..the chicken was bland and had little taste and the skin was slimy. not sure what they did wrong it was like they for got the batter.. the restaurant was so cold another couple left and took the food with them to eat at home. We had to leave our coats on. Hoping this was a one time thing because we have eaten there with our grand daughter several times and this is the first time we were disappointed.

The food wasnt great, and not great value. Its been so long since I went to KFC and was disappointed

The lights were off both inside and outside. It was very confusing and we werent sure if they were open or closed? Menu was unreadable and we mentioned this to employee on drivethru speaker. A little weird.. ?

KFC is just better ! Period

Had to wait 15 mins for fresh chicken when we go it home couldnt eat it it was all grease and soggy. Not good at all.

Very good food

The food wasnt fresh, the wait in the dtive through was long and I didnt collect the drinks !

Wait was too long. No dipping sauce for my chicken fingers.

Good Food

Good friendly staff, good service! That was last year, today June 1st got home and they forgot the macaroni salad. Chicken was good but had to ask for all the dip packages that come per the menu. Not impressed today.

Sackville location has the best chicken out of all HRM.

Good food, but a little of a long wait and we received 8 packs of ketchup when we only asked for a couple.

One of my favorite restaurants fast and clean place and great food.

I found the chicken was not cooked enough for me. And the frys were cold. That happens no big deal. Enjoy it anyway I had gravy

I travel for a living and this location has by far the worst chicken Ive ever had. Bad quality pieces, skin falling off, and very greasy. KFC used to be (and by far) my favourite fast food chain but, until the owner/manager straightens up this location, I wont go back.

It the dirty bird, finger licking good. I like the plant based chicken sandwich.

I dont know what happened on the day we decided to go here but after arriving, we were told it was going to be an hour before our order would be ready. We were visiting family and everyone was expecting KFC so we placed the order and left. We came back at the designated time and still had to wait another 20 minutes. I dont think Ive ever experienced such and ill-prepared business who just couldnt do what they supposedly do all the time.

Wife likes the plant based lol

Love the new fries

Its been so long since I had KFC! It was great!

The cashier I had was super friendly, Even ended up saving me a few bucks. They had my food to me pretty quick for the amount of people ahead of me.

Fast service

Cant even place an order because they refuse to fix their menu.

Staff is super cool

I think the chicken we had this day was the best we ever had! Well done to the cook. Ive had really greasy chicken here in the past but whoever is cooking there now really knows how to do it.

Great!

Wait was unbelievable, didnt get lots of our order. It was late at night though and busy. Maybe under staffed?

My boyfriend went through the drive through ordered a 3 pc meal, paid extra for a macaroni salad and did not receive it. Ordered a boneless box with the popcorn chicken, and we did not get the popcorn chicken. Tried calling them, and it rang and rang, and Then I got the dial tone. We spent $40 on about $20 worth of food.

I had placed my order ahead of time with 30 minutes until I landed and the food wasnt ready yet. They didnt really communicate that it wasnt and how long until it would be so I waited for a bit. Otherwise the food was tasty and hot.

This KFC could be the WROST one in the world Tiny piece chicken sometimes over cooked, I got a bucket of burned chicken last time, staffs always forget put Ketchen up in bag, so I always eat plain fries here, it is getting worse and worse, I remember it was not such bad 2 years ago. If you dont like KFC Oily burned chicken, try Mary Brown Update Oct 14th 2021 After those Indian staffs gone, this restaurant is getting much better, now I can find tissue in my take away bags, and ketchup also. Much appreciate for the owner replace good staffs for us, I deleted 1 star review and put a 5 stars instead

I love the chicken but the drive through is way too slow. Just waited 25-30 min in line. Employee apologized for wait and said not many people on the shift. Hire more staff kfc

Not my go to but thought I would try again after not having it a couple years. Went for the double down box meal. Definitely not what I remembered the last time. Sandwich just thrown together cheese wasnt even warm to start melting. Fries have changed and not the same taste. The popcorn chicken wasnt crispy,needed to be cooked longer they didnt even throw a sauce in the bag. And this is why I dont go there.

Just left drive thru used to live this place and so did the kids. Came for three meals no tenders ready at a fast food restaurant. Told I d have to wait 12-15 mins that is not fast food. I said what is the manager willing to sub for it my kids are hungry not in a fast food like to wait 15 mins. He said we can do a a snack sandwich and a higher price. I m sorry but your not getting my business again. Mary Browns is down the street and always fully stocked.

Quality very poor, cant tell what piece is what for the most part. Had to drain grease from bucket. Cant justify trying here again.

Chicken is very inconsistent could be great one day burnt and greasy the next. Staff must not care about the quality of food they dish out. Ill take my business to Mary Browns way better chicken and you get what you pay

Jeez. Worst store ever. Their paying machine is not working for tap.

Long wait at drive thru. Food was much lower quality than I expected. The oil in the fryers can definitely stand to be changed. Otherwise, the usual fast food experience. KFC is pricey if no coupons.

To be honest the idea of KFC always sounds good. However, its always a disappointment. Might be better eating in, but the take away is always cold and greasy. The large gravy in the combo for Two was ridiculous. Who the hell can eat that much gravy??? Ordered online and was till it would be ready at a certain time. It wasnt. They make it when you arrive, so you have to wait. So whats the point of ordering online? Might as well just so the drive through. Disappointed. Again.

I have gone to this KFC many times and each time it seems to get worse and worse I went with my family the other day after some Christmas shopping and each of our orders has stuff missing or wrong and the ones working seemed to be annoyed that we kept going up with our food plus it was freezing in the store we would have been warmer sitting outside eating our food on the ground that day and it was on +5 out that day. Please make ur service better.

Total garbage

The busiest day this store has probably ever seen, Cyber Monday, but, I was impressed by how professional and calm the entire staff were...they could only do what they were doing to get all customers their orders as quickly as they could. It was a long wait, but it was to be expected at supper time with a 50% off sale. Kudos to all working there today.

Food is usually always hot and fresh!