McDonald's in Lower Sackville
517 Sackville Dr, Lower Sackville, NS B4C 2S1, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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This is hands down the most incompetent McDonald’s I have ever ordered from. Unfortunately, they are the closest location to my house and I typically order on Uber Eats, so so have the displeasure of dealing with them whenever I get that Don’s craving. 99% of the time there is something wrong with the order. They never cease to amaze me with how they are able to screw something new up nearly every single time! It’s also frustrating that they never call if something I have ordered is not available and just pick whatever random thing instead. For example, tonight in place of a medium fries I received apple pies. 1. Of all things, how do you not have french fries???? Even if it was just going to be a bit of a wait, why wouldn’t you have called to let me know. 2. What on earth would make you think I would want APPLE PIE in place of fries? Just call the customer and ask what they would like in place of the unavailable item…it’s really not that complicated. I have also waited lengthy times, but when I finally receive the order half the food will be cold and something is missing…lol. Like most, I have no problem waiting for my food, but if it’s going to take you nearly an hour you could at least take an extra minute to make sure it has been made right. Management needs to do better and train their staff to actually know what they’re doing. Start calling customers if you don’t have the requested items for their Uber Eats orders. Take a minute to double check and ensure there is nothing missing before you hand the bags out. Read directions from customers for any special requests/allergies/etc. I promise that implementing these simple, basic things will help improve the quality of your service.
Ordered thru the app, completed it the curbside pickup. Waited for 21min for it. I wish I could give a negative score..... They need to learn from subway.
Love the service and the kids play room. So cute and current with the touch screen tables 👏🏾👏🏾👏🏾
This place has changed so much in the last few years. It went from being a place that I never wanted to go being filled with kids, loitering, messy food, cold food and overpriced to now where they have somebody constantly cleaning the restaurant area, the staff sound like they're having fun behind the counter while still getting things done and there's a supervisor that actually cares and walks around asking people how things are and she genuinely will make it right if it's not. Good job bringing Madelyn into the store! Shes awesome!! It's not very often you get a filet of fish that's not covered in sauce. This one looked great and tasted great too.
Food/ everything is hot and fresh, you will feel it with every bite. I feel special coz as if they made me feel it was made for me. Service/ everyone is providing service with a smile. They made me feel I am welcome to every visit. Atmosphere/ great restaurant with welcoming surroundings. mcdonalds lower sackville provided everything you could ask for.
I'm going to be honest. It's McDonald's. It's hard to mess up. But my kids see the advertisements for Mario Kart or the Grinch and they literally get toys from multiple years ago. It's frustrating for them. And giving out toys that are just cardboard is ridiculous.
Just ordered from skip, was very unimpressed with our order. I had asked for extra extra pickles and I got literally a pickle and a half.. and my fries tasted quite old. Not to mention my roommate ordered her burger with no ketchup which they very obviously put on her burger then scraped off. Good thing she’s not allergic because apparently they don’t seem to care about that ? She also asked for no lettuce and onions and got literally nothing else on her burger. No pickles, no cheese, no Big Mac sauce. Just a Big Mac with burger patty’s. (She got 2 burgers. I know the Big Mac doesn’t typically come with ketchup). At least the order took about 8 minutes but I think I would’ve preferred the extra 5 minutes to get the order correct and decent quality 🫠
Decided to take the kids out for breakfast. We were greeted at the door by a manager, they were extremely friendly this morning, offering table service and willing to answer any questions we had. The restaurant was very clean. We also met the store owner this morning. It was very nice to finally have a good experience here :)
Customer service is terrible and late night you have to wait hours in the drive through because they dont hire enough people it sucks
Great service and hot fresh food all the time Kid-friendliness: Attentive to kids Food : 5/5 |
A good place where you can bring your kids Kid-friendliness: Playroom area is the best and the service Food : 5/5 |
Quick service in this restaurant
Good service team
Have an excellent experience of this store Kid-friendliness: very friendly Food : 5/5 |
Great service
Great service. Maddie is very friendly and is concerned that we are served well
Not the cleanest store but ok
Good service good people I always recommend to others to eat at mcdonalds
very helpful staff
Awful service, awful quality of food, awful bathrooms I would never go back here in my life. I ll be travelling to burnside from now on.
Makes sense why this place got 3.5 stars it s not good
Great food great service!!!!!
Nice location with great staff Parking: Best location Kid-friendliness: Giveaway toys to make kids enjoy their time while waiting for their food
Friendly staff and always accommodating my delivery order. Love this store
Typical McDonalds, dont expect much and traffic can suck, to get in and out of
Been waiting in the drive thru for half hour with just 1 car in the front. I dont know what are doing.
Very good service, i really love the staff Kid-friendliness: Giving coloring materials to kids Food : 5/5 |
they always offer quality food and the staff are very friendly
Very nice environment, I seen staff cleaning the dining room twice when I was there. Huge thumbs up for all of them for caring! Update: July 14, 2024...I have changed my review from 5 star to 1 star, only because I cannot give a 0 star or negative star rating. I just finished trying to eat at this location but it was disgusting. The tables, the floors and even the walls were dirty. I mean really dirty. The wait for the food order was too long and they were not that busy. All the items I ordered did not arrive at the same time, not the same level of service as when I first reviewed it. But by far, the most disturbing thing was the lack of cleanliness. If anything, Macdonalds used to be clean; not this place.
Fry s not salty waited in the drive thru for 30 minutes nobody doing there job only gave me half a drink and half there menu plus ice cream where out of stock
first the guy in the drive through griddied at me and my friend, his dancing was horrible and it made us uncomfortable, then we get our drinks and my fruitopia was so watered down it was undrinkable i would ve rather had water. then they handed us the bag didn t even wish us a good rest of our night and then we open our order(we ordered the bestie bundle) and we get no damn bracelet.i wouldn t have ordered the bundle since it cost me so much now i can t pay my rent this month. thanks mcdonald s.
If I could give a negative star I would. The old ladies in the mornings have got to go. Never seen such unorganized silliness in my life! Terrible experience!! Ppl need to stop supporting this location, they dont have it together.
clean and friendly staff
Fast service with hot and fresh food
People are so friendly
Good service
This is the only nearest McDonalds to me and they ALWAYS do something wrong with my order. And dont even get me started on the wait times. I avoid this place as much as I can.
They gave me the wrong order after waiting 10 minutes
It seems every time I order hash browns here, they come cold and hard as if they were sitting out for a while. This is getting ridiculous when you charge so much for this crap.
Abysmal portion sizes and questionable food safety. The one up the road in Bedford is 10x better.
Always a cozy space for a quick meal.
Great
Ordered medium fries got small left over once and half the box was empty, Went there for having some drinks in peace, but their Indian employees were screaming and laughing too loud, they should work on focusing on food they making rather than disturbing peace of people having coffee.
When you go here they will appreciate and ask for your spend time in things . When i went there to oder having coupon they like didn t listen us properly as what actually we want I don t know why this needs to be change first. Thanks hope reviews help you out
On September 22, 2024, at 12:50 PM, I had a frustrating experience at the drive-thru. The employee asked me to park at the curbside because my food wasn t ready, but there was a car blocking my way. I was confused about how to maneuver around it. The employee insisted that I needed to park at the curbside. I explained, I understand that, but I m having difficulty because there is a car in front of me. She then suggested that I should reverse to get around the obstruction. As I was doing so, I overheard her make a comment in Hindi, saying I don t know how to drive. When I confronted her, she denied it. The whole interaction was very unprofessional and upsetting.
service was good i ordered big mac combo with a sundae she insisted to give napkins good job and well trained will be back definitely Kid-friendliness: Very nice and clean Wheelchair accessibility: Very good and helpful thumbs up
Friendly service.
Great service
Great people and service team
The staff this afternoon were very great especially The lady named Madelyn, she was very professional in dealing with customers.
This place has the most courteous counter staff . I appreciate that they know me and they have my coffee ready in only minutes after ordering . They are pleasant and eager to get you served and on your way . The cleaning staff is most pleasant taking time to chat with the dining room customers . Very helpful with elderly customers bringing food to the table for those requiring assistance . I can only speak positive about my experiences here . I m a customer at least 2 times a day during the week . I always receive good service no matter the time of day . Parking: Always lots of parking available even on the busiest of days
Clean McDonalds with a modern play area for kids. Great staff who go out of their way for customers.
Pretty standard experience. Fries needed more salt.
Parking: Nice parking. Food
Very clean space and kind staff! Parking: The parking lot is big with lots of disabled parking spots so very accessible. Food : 5/5 |
The nugget happy meal didn t come with its sauce but they gave it at the counter. Any more would be a charge. That seems a little cheap.
Awesome crew
Recently dined with a friend and 3 little kids and staff were so nice and helpful to get our meals quickly to us and were very welcoming :)
Great
Food was hot. Service quick and friendly Parking: Lots of parking available. Food : 5/5 |
Kid-friendliness: The playground is fantastic for kids Food
good service and quick. friendly people, nice staff
Maddie is so amazing! I want to give a shout-out to her for her excellent customer service.
Friendly and fast service even in busy hours we ve been encounter at lunch rush Kid-friendliness: Their having place to play while waiting for our orders. Thanks
Very nice crew. Shoutout to madelyn
Absolutely disappointed, Lower Sackville is a family area, Happy Meals without toys, they have been giving some cardboard puzzles for a year now, the kids are upset every time, I didnt have time to go to another place, and the kids wanted crocs, I hoped something had changed, but alas, the kids are upset again
Quick service Parking: Really easy access Kid-friendliness: Play place
Fast service and nice staff
Best fries i have had in years. Normally live in TO and I couldn t believe how good they were cooked. Service was amazing too
Good services
Literally one of the worst McDonalds. Spending the extra 10mins to drive to the Bedford McDonalds is 100% worth it every time. Dont go here
Wrong order every single time I go and I do no custom anything last time grandbigmac with bacon no bacon.... Kid gets apple slices yet they always give him fries every single time. This time I got the wrong drink wrong size fries and once again fries instead of apple slices!? God forbid you ask for no of one item they will give you extra. Listen if your going to complain about being paid minimum wage or just above try getting a single order correct then complain because at this point you have to be tryingmto get one thing wrong an order its honestly unbelievable.
Prices are much to high for a fast food place
Very nice and friendly
Parking: Big Parking Kid-friendliness: Spacious playhouse Food : 5/5 |
Great service. food was hot and prepared quickly Parking: Lots of parking Kid-friendliness: Lots of options!
Parking: Big parking, big play place Food
Air conditioning needs fixing. Parking: Food : 5/5 |
Very uncomfortable all summer. Lack of air conditioning Food
Mc donalds lower sackville manager and kitchen staff.They always greet the customers I observe them they are fast and efficient.The service is fast and attentive. Ms madelyn is assisting the customer needs and all staff are doing multitasking also.Good job guys..
I love the mccrispy and mango smoothie. Great service and food was awesome.
Kid-friendliness: Lots of kids! Food
Good service
Used to eat here every Saturday night but I think this might be it.. order has never been right we always have to check the bag before we leave. last week was raw chicken nuggets, this week they re old and burnt. Darn.. :(
Pretty cool that they have ketchup containers instead of the little paper cup
Worst ever. Ordered 10 nuggets, fries and a McDouble! Got parked for almost 5 mins, food brought to the SUV fries were almost cold, nuggets were barely warm, not sure why we were parked. And now your McDouble s don t come with onions. You have to request extra onions in order to get some!
friendly staff and quick service
awesome service
Terrible service
I dare anyone to eat a big Mac without it sliding out of the bun ,to much special sauce l dont think they even care??
The manager kindly asked us to have a seat while we were waiting for our food and brought it over to us. Very quick, hot and fresh
Love the staff here!
All the staff standing around carrying on laughing, nobody cares to change the garbage that has not been changed and I would assume hours overflowing and absolutely disgusting
Venus helped me choose an item from the menu. Even asked for water. Amazing customer service.
Venus is very helpful asking if we need anything else and saw her helping others too thats the service
Worst to visit.
Guest experience leader Madelyn was amazing. Very patient with my senior dad. Kind and thoughtful. Great smile
Very friendly with my kids and awesome service Kid-friendliness: She guide the kids and entertain Food : 5/5 |
Air conditioning not working. Parking: Ample free parking. Food : 5/5 |
Great service! Friendly staff and nice atmosphere
Good service team
Wonderful service and people. Great food. Environment was clean. But the in-store temperature was too warm. It would be better if the air conditioning was cooler. Kid-friendliness: This location has a play room (not a play structure)
Friendly staff, clean place and quick service
Slow curbside service today. No straws for the drinks. Only half of the strawberry pies were available... Again.
Lovely service
Fast service
The staff at the Lower sackville location are fast and friendly. Madelyn is fantastic at her job!
The service was great, food was very good . Very very helpful.
Slow as can be. Have had two occurrences where I ve been asked to park and wait for my order, and they have forgotten about me.
The people are very hard to understand, over and over my food has been incorrect and this time when I tried to correct the mistake they told my its correct on the receipt Yeah but thats not what I wanted to buy. Never going back
I rarely write reviews, but the Sackville McDonalds has to be one of the poorest ran stores I have ever visited. Had an issue with my order, as the price of my meal on the drive-thru screen differed from what the till stated it was. When they changed my drink from a medium to a small it actually made my order cost even more. What did they do to rectify the problem? Absolutely nothing. I left without paying and without my food.
The food are great and the service staff are accommodating.
Amazing restaurant
the food and the service was incredible
Three women were standing around talking with 3 vehicles in line we ordered a 20 pack of nuggets, drink, and fries. We were then asked if we had the 20 pack of nuggets and we said yes we get our order and drive away only to get on the highway and find we got a quarter pounder and no nuggets
During the day is decent but anytime after 10pm expect waiting 40 minutes only to end up with not what you ordered. Shame on me for not checking the bag for the proper items . . . Even though it was midnight and there was 3 people in line (Aug 12-13) . . . How you mess that up is beyond me. Anytime I go to mcdons after 10pm I expect long wait times and now Im going to have to double check the bags aswell no matter how many are in line because obviously the workers cant care enough do their jobs
Great staff and lunch Kid-friendliness: My kid loves McD s Food : 5/5 |
Parking: Many Food
The mangers on duty went over and above, I couldnt connect to the wifi for some reason and needed to make a phone call, she let me use her personal cellphone and dialed it for me so I could call and get picked up.
Food was hot, but they must be conserving or something. 1 small tomato and a sliver of lettuce no bigger then half of a bill. Plus had to assemble myself once opening it.
Great service, I was standing in a busy area holding my daughter and Madelyn offered to bring our order out when it was ready. Much appreciated. Cheers!
thank you for the great service Madelyn
Mcdonalds food is always good. Cant screw up processed food as long as its hot which it was. While I waited 10 minutes for my food everyone in the back was yelling in Hindu. Canadas languages are English and French. You want to speak your language, go back to India
Medelyn was amazing . Food and service was excellent, very fast and efficient
The friendly service was greatly appreciated
Friendly staff especially the manager, clean store. Nice! Kid-friendliness: It has a kid s playground and nice place. Food : 5/5 |
Food taste amazing and hot!! The service is great:)
you expect more from McDonalds. Burgers are slapped together, falling all over the place and a mess. I understand its fast food, but it should look like you tossed everything on the burger from 30 ft away.
Thank you so much for the great service and food Kid-friendliness: Absolutely amazing with small children Food : 5/5 |
Its McDonalds. Its crappy food and now extremely overpriced. Go get better food elsewhere.
i really like the service here, employes are nice.
Amazing service! Staff so helpful! We had our kids and they helped wipe off tables and make sure we had a high chair. Kids area was great!
Sackville dons for the win
absolutely the worst fast food place i have ever been too. Everytime i come here they either get my order wrong or it takes about 10 years to get my food. Either the pop is watered down or it just took me 20 minutes to get 2 egg mcmuffins. Would give 0 stars if i could
Ordered two Skor McFlurries and got one split into two cups apparently. If you put the two McFlurries together in one cup, it would be a regular size.
Great service and friendly staff!
Nice people here
Madelyn is fantastic and so are the staff that I meant. Lower Sackville Sackville Dr
Went to McDonalds today bought 3 plain cheese burger a large fry and a medium root beer Root beer tasted watered down no Carbonation. Burgers where good Fries where soggy.
Very good service, the staff are very friendly.
Madelyn is absolutely amazing. So attentive for our little wessy he just adores her and loves the atmosphere here.. by far our favourite MacDonalds Kid-friendliness: Amazing with our boy
There is not a option for zero star. If there, i will definitely gave them zero
If the employee would pay attention to what they are serving you..youd get much better results!
Very friendly and organized. A special shout out to Madelyn.
Please keep the orange cream pop shake!
Parking: easy Kid-friendliness: excellent Food : 5/5 |
I ordered a 40 nugget bundle meal via Uber eats and had to play phone tag with both Uber eats and McDonald s I swear I ve never had issues with this store I highly recommend DOUBLE CHECKING YOUR MOVILE ORDER BAGS I think I will take my money elsewhere it s ridiculous
Clean environment, fast service, polite staff Kid-friendliness: Play area Food : 5/5 |
Nice and friendly to go place
I ordered a Big Mac meal with a large rootbeer, easy, and took it home. When I got home, I found out there was no burger or my burger.
Staff very helpful especially madelyn
Wonderful experience and food :) Manager is outstanding! Kid-friendliness: Kid friendly Wheelchair accessibility: Restaurant os wheelchair accessible
Friendly staff,great prices, great location. Prompt service
its mcdonalds nothing special. Its a coinflip if theyll get it right and there is way to much door dash and delivery there now. You get what you expect
Staff and management are always so friendly and courteous.
