Wendy's in Lower Sackville

Food is alright. The Manager is not. I just witnessed her being pretty ignorant to an elderly couple, because they couldnt understand the app wasnt working at the time, and she was just repeating app isnt working...I cant control the app I was appaled that someone who is a MAMAGER in a customer service setting was that rude. You should fix that.

Staff don t know how to deal with customer very bad experience

Very bad customer service Staff don t know how to talk Very disappointed Food : 1/5

Terrible food

Chicken sandwich was rubbery with no crunch or flavour, glad I had a coupon. Blech.

Took years to get my food and staff was inconsiderate. Very disappointed.

Good one

Friendly service and quality of food consistent with a Wendys.

Order 4 items for delivery and only 3 arrived but of course they charged full order! Go somewhere else if you what what you ordered

(Old post) Slow, no one on cash for long periods of time and place was filthy. (Update) In the last year, they did a whole new overhaul on employees and the cleanliness of the restaurant. Service and food. Is much better now, and the drive through is way faster. Kid-friendliness: Yes Wheelchair accessibility: Yes

I enjoy the customizable pop machine

A regular stop for family

Need to clean the bathroom up more

More ketchup than beef

My wife requested to have her chili sauce on the side and the supervisor put the sauce on the counter in a mean way and slide the sauce towards her. Not what we expected

I got my order wrong and went back in the manager was extremely rude to me and employees there very unprofessional and never going there again!!

Typical wendys. Nothing fancy or new or refreshing about it. Decent food and decent service.

Always slow

Nothing like unwrapping your burger to find an entire housefly and being expected to drive all the way back to the store to prove it.

Always something wrong with the order.

Good

Great food friendly service

I had a spicy chicken sandwich. The texture was awful. Like biting into a hard sponge. Terrible. Never again.

Excellent food,always hot and fresh,never frozen

Delicious hamburgers

not so good anymore for the prices.. the new bacon sucks always burnt and dry

French fries are delicious

Always Wendys burgers for me, so good.

Great staff

Would not honour their app discount when trying to order. What is the point of using the Wendy s app if they don t let you use it at this location. (Blamed the app having issues - told me to try some other time) pretty disappointing.

Got a salad it wasnt fit didnt even get the one I ask for

Had me wait 15 minutes for two burgers no combos or nothing and didn t even make them right, typical fast food to just rush along everything and put no care into making sure they get it right even after double confirming the order at the screen

Pecan salad

Received wrong order, as usual.

If I could give 0 stars I would. Worst Wendy s around. Took them over 20 minutes to give me a drink!

I seen racism first hand. An employee kicked out 3 black youth and wouldnt give a reason why she was doinf so. I was eating there and they were doing nothing wrong. I called after I left and told the manager who said shed talk to the employee, I am doubtful so I called corporate to address this. I am 43 years old and never seen racism first hand. My heart broke for those kids. I will never step foot in that building again.

Waited at the counter for two mins after staff saw me with no greeting and was fooling around

One of the cleanest fast food restaurants Ive ever been at! Highly recommend!

I miss the grilled chicken sandwich, otherwise, its good.

My cashier didnt listen to what I asked for. I corrected her when she read it back to me. When my order was handed to me, I indicated what I had asked for was different than what was made. The cashier proceeded to tell me that I needed to look at the screen to confirm my order.

Kept making mistakes on order. After repeating it 3 times.

The young lady who waited on us did a spectacular job, 28/12/23....supper time. Had a great attitude and a sense of humour. Food

Lettuce wrapped baconator they did a half decent job could have put more lettuce on it to make it perfect but all in all good job. Dietary restrictions: Dont eat breads

This place was so greasy. Disgusting floors were nasty the bathroom a mess Do not bring your children here.

Tasted great and best bang for your buck

Best Wendys burger Ive had in a long time. So fresh!

Service was good and wait time was short, food was hot.

By the rivers of Babylon, there we sat down Yeah, we wept, when we remembered Zion There the wicked Carried us away in captivity Required from us a song Now how shall we sing the Lords song in a strange land?

Best Wendys burger Ive had in a long time! (And they are always good!) Delicious!

I usually like Wendys but this time it was disappointing. No crackers or hot sauce for the Chilli, the tables were not clean and I was not given and napkins.

Its a typical chain fast food experience

Fast and friendly service with no messing up Parking: Parking for days. Wont have any issues at this location. Kid-friendliness: Kid friendly with kids menu

The food is consistently hot and delicious!

Typical Wendys environment. Looks like they are doing a reno as there was no posters on the walls and seemed really bare. Staff were nice as always. My food was fine but my wifes poutine was under par, both the curds and gravy was cold we went around 11:00am.

Good service, dry and stale buns. Bland atmosphere.

there was a baby rat in my chicken strip when i went there 10/10 Vegetarian options: die Dietary restrictions: die Parking: die Kid-friendliness: die Wheelchair accessibility: die

Worst looking food Ive ever gotten from a fast food place 2 items not even wrapped ketchup all over the inside the bag and then the manager looks at it and goes ok whats wrong with it. Well it looks like you pulled it out of the garbage and put in in a bag and tired to sell it to me

Very friendly staff , fast service

This review is primarily based on the quality of the food which is why I rated 3 stars. Honestly, Wendys is not how it used to be. In the past the burgers were larger/thicker and costed less. Very disappointing to say the least. Wendys used to be my go to for a burger but not anymore. There are far better quality burgers at a similar price point or less.

Cant go wrong with Wendys

Horrible service. Wasted my money on food that I never even got. Dont waste your time

Always have missing items. i ve got food from here many times and im always missing atleast 1-2 things

As a supervisor of another restaurant myself I was shocked & disgusted when my partner came home to tell me that the service he got here was less than pleasant. The girl at the window was absolutely rude & disrespectful. To jog your memory, he ordered a #2 the lady didnt even ask what drink he wanted and yelled at him if there were any other modifications he needed for my 2 JBC with no tomato. Why is she so disrespectful?? I would never make a bad review but Im quite sick of this place & their service. Will never eat here again, wont recommend anyone to & would definitely not recommend anyone to work here. Disgusting & lazy service.

the chill cheese nachos were not right on Mobil order, they gave me a little dipping size cup of the chill and cheese sauce with the chips on the side. do better

The service by the girl at main cash was terrible. Make sure you go over your order prior to paying! This store may want to coach the front staff on how to properly interact with the public.

Rude and dismissive. Was in line for about 7-8 minutes, nobody served me. I waited patiently, at 10:31 someone came to serve me and then refused breakfast menu items because it was after 10:30. Told me I had to order before 10:10 for breakfast, despite the sign saying 10:30am. Staff acted like it was my fault. Poor customer service, including the manager. Take your business elsewhere- the staff are more interested in making it convenient for themselves than providing proper customer service.

Today I had ordered chicken strips, some nuggets and a bacon poutine with cheese sauce and what I got was a bowl of fries covered and cheese sauce and literally every time I order from this place on doordash yall forget my fork.........Im not mad Im just disappointed

Squished one meal of the 3 meals and paid for a order of fries we didnt receive and didnt find out untill we got home a place to far from the location to drive back. That left someone else giving up their fries or else the 4 person wouldnt have anything to eat. So out of the 4 orders 1 was only half the order.

Loved it

General manager is awesome! Took the time to help me with a situation that didn t even concern them. Super kind and understanding.

Got the taco salad which is my usual favourite. The salad size was 1/2 the size it used to be. I ate in and they put the chili directly on my salad and the chili was cold. I took it back and explained it was cold. I asked for hot chili and the server gave me another tub of chili which I put my finger in and it was barely luke warm. I told him this is not hot and asked if he could heat in microwave. He said no. two points of dissatisfaction: the size of the salad has drastically decreased and chili was luke warm. No interest in making it right by staff.

I dont understand why grill person cannot drain patties

Ew.

Their new breakfast is alright

We stopped in to have a nice meal. The store was kept up. The service was great. I hope to return some day. Im not from the area. Definitely worth stopping by.

Food was in different bags all miss matched Gravy was a teaspoon in a super small plastic cup. Worst experience I ve had at this Wendy s

Good overall experience . No complaints at this location . First time at this location .

Polite, friendly service every time I go there! Fresh and hot food every time as well! This location is definitely a go to.

This is the best Wendys outlet Ive been to in the HRM. the Tiled floor makes it much more hygienic. And its the interior design is very good. And the cleanliness is good.

I went in With my girlfriend and kids it was an overall really bad experience I ordered the chicken sandwich it was very dry. Wasnt going to say anything bur then the ketchup machine was empty no one bothered to fill it though just gave me packages ok go to use the bathroom no toilet paper ok now Im kind of upset so I go to tell the manager but all I got was excuses not even an apology and when I left none of the mentioned issues were addressed I will literally never visit this location again

This Wendys unfortunately has fallen off. Wait, times are not great at all. When we went, there were 3 people in the restaurant, including us. It took around 15-20 minutes to get our food. I feel they focus way more on the drive-thru than they do to the customers in the store. The food is good its very typical, Wendys nothing to write home about, and a nice juicy burger with crispy bacon . The Fries were kind of warm but still better than BK fries. Cleanliness was not overly clean this time around pop machine had hair on it, and it looked like it hadnt been cleaned since morning. I will say the bathroom was pretty clean because we all know is after a good mea,l a trip to the crapper is in order. Overall, I will end up going back and recommend Wendys food. Hopefully things will get better.

Food was great but the wait times can be a little high at times.

Love the new decor. Better service and good food. I will go back.

Staff is really nice

I went through the drive thru the night of October 30 and ordered a Daves double and a few other things and when I got home to eat I took a bite of the burger and it tasted like pure salt I took it apart and all I could see was salt over everything it was very disgusting and a waste of money I will not eat there again

Monday night at 11:40 p.m. ordered my food through doordash. Got my burgers and to my dismay they were full of salt. They were the worst I ever put in my mouth.I spit it right out. Whoever was there cooking that night you shouldnt have a job I would not be able to do that. The only reason why I gave you five stars for service is because it was doordash. Food went in garbage. Got my money back from doordash.

I enjoyed my icream soup . Happy the machine was working

the foods really good but theyre missing a lot of stuff most of the time. one time there was no forks or spoons so i had to eat my salad with 2 knives like they were chopsticks. it was an enlightening experience though, so i still give a solid 4 stars.

Didnt get to eat, staff was to slow. Only 3 people ahead of me , drive thru was busy, what the problem

And the food was good along with the service.

All was good but I have a really big bone to pick with all Wendys...No paper towel in bathrooms, no hot water, two doors to exit with bare hands. Really people? Cheaping out at the expensive of health. What do your employee do? The word Greed come to mind.

Ordered a Classic Asiago Chicken Club .... somehow that was rung in as a Spicy Asiago... AGAIN. This happened the last time I ordered one over a year ago. Just threw it out, I cant eat it. Ffs, I didnt have 15 bucks to just throw out. I wont be back again.

Wait 10 mins to not get served haha. If youre gonna make me wait that long when youre not busy you definitely are not getting my money OR a good review UPDATE: came here for the first time since my review and got a large fry. half of them were uncooked and soggy. what a bad location. will not return Food

JBC never disappoints

Wendy s has a wicked breakfast. Best around in my opinion

Whoever just made this baconater I want to kiss you on the lips

I dont like writing bad reviews - but the recent experience was not good at all. Ordered food on the app - with a set pick up time about 45 mins later. Get to the store and when I went to get it was told I needed to check-in on the app by the manager - there is no option, I simply set a time for pick-up. She became argumentative about it and wouldnt listen to me that there simply wasnt an option to do that... She could see the order but made me feel that I hadnt done it right - when I simply followed the process and scheduled. I understand it was busy and was perfectly fine waiting, but she made me feel like I had done something wrong and wouldnt listen to me, becoming abrupt in front of others at the store. Moral of the review - be empathic and listen to folks, it will make things easier for all.

Weve eaten at this restaurant before and everything has been ok in the past. Last night (around 730pm) we went in for supper and the experience was poor. The dining room was messy with garbage bins overflowing, trays/garbage on multiple tables and other tables not wiped down. This is understandable if the restaurant was busy but there were no customers in line and 3 people behind the counter stocking nacho chips and cup lids instead of taking our order or tidying the tables. The supervisor asked us to hold on 2-3 times as he did laps around the kitchen before finally walking up the the register and greeting us by saying yeah. Overall, there seemed to be plenty of staff but nobody took our order for the first 3-5 min as we waited. The food was good except for 1 of our burgers was thrown together with 2 bottom buns. Overall, very disorganized.

Thursday June 30th. We there for a frosty the garbage bins were over flowing floors were very sticky and tables viewed appeared to not have been clean in awhile. This needs to be addressed. This restaurant was our go to. What happened????

Terrible place. I Ordered the chilli nachos and when I got my order it was just chips and salsa.. whoever was In a rush needs to think about how they treat costumers if you don t like your job quit don t rip people off just because your mad. It s rude never will I use any food apps or order from Wendy s again . Good riddance

Be careful if you order a frosty near closing time. It was liquidy and the manager doesnt seem to care.

Expensive! No small salads.

Wendy

Good food

Salad was good but they forgot my pecans

Always busy! Tried their new breakfast baconator and it was cold and made me sick. The line in the drive through moves verrry slow

Wendys is pretty consistent like the food but getting $$$

Bad service and the coffee no good food is just so so

Awful service. Long wait times, messed up my order multiple times. Tons of better options for food in Lower Sackville.

Some days , Dave , would not approve.

Probably the absolute worst location I ve ever been to. Me and my girlfriend came here because we were out all evening and we were starving. We got to the speaker and was spoken to a grouchy teenage girl, the same person who took our payment, and slammed the window shut, no thank you or have a nice night second window, we get our food. Most of it was wrong (meaning the sizes for certain things were incorrect) my girlfriends side order of nachos wasn t even done, it was thrown in the bag with no care in the world. We went back through because there was barely any cheese in the the bag and told the grouchy girl on the speaker that her nachos wernt assembled, let alone there wasn t anything to even assemble the nachos ourselves. Drive around was the response. No apology or anything. The old woman at the second window threw the small bin for my girlfriends nachos and rudely said you only get one scoop. my girlfriend was kinda just done with the rudeness and ignorance that she said okay well you guys are being really rude- and then the old lady in the second window said yup okay have a goodnight and proceeded to slam the window shut. Like your kidding right? It s not the fact we re unhappy with the nachos, it s the fact you guys treated us like garbage. WE WONT BE BACK PS: lower your wages again. Rude and ignorant people like we just dealt with don t deserve the amount of money you guys are paying them.

Management team is disgusting and are very ignorant to their employees. Head office does nothing.

Love the food

its a good place to eat Im not a big Wendys person

Had a craving for a bacanator. Lucky they had some staff to make it for me. It was great

Always good. Like that they use real Hamburger. Breakfast is good also

Brutal service with a even worse product dont go through drive through youll burn more gas then you pay in food waiting for your order

Last time this place gets my money. Horrible customer service. Incredibly slow staff, which wouldnt be so bad if your order was fresh or even just correct but 9/10 its always wrong. People at drive-thru never pay attention. Have to constantly correct order while ordering. Ask for extras, willing to pay, and never get it! This last time the chicken sandwich wasnt even fully cooked! Horrible! One of the worst if not the worst Wendys on HRM

3 times in a row, they didnt put all the burgers in the bag. How can you forget a burger? 3 times in a row!!!! && dont order inside, you will be waiting along time. Even if there is only one person in front of you. I love the food but this location has caused to many problems && money.

Food is as we expected, fresh and quick service. Love the free beverages for seniors. Parking: Lots of space

Slow and the orders were wrong

Been here a few time over the past year and the only order they didnt get wrong was when I asked for a single item.

They just finished renos on Wendys in Lower Sackvegas. It is great! Same good Wendys food but the interior is great. They have a pop machine with Pibb! The machine has a huge selection! All places should have these multi pop machines

Its Wendys Always Fresh and Being a Senior Free Drinks Which is a Bonus Nowadays ,The Girl at Window Inform me Free Drinks anytime for this Old Goat ,Thank you Wendys your Justure is well appreciated

Meh. It was fine. Not much to say really

Didnt get my full order once again. Very disappointed since I live to far away to go back and get it.

Typical experience of fast food

Nothing bad to say but I did find the food to only be pretty good

Great food and fast service Dietary restrictions: I just let them know my allergies and they produced great food Parking: Large parking so no worries Kid-friendliness: Great kid friendly environment, lots of space to run around Wheelchair accessibility: Yea there was 2 wheelchair accessible entrances

It had changed inside, since last there. More open and not divided off anymore. I think it looks better. Food was good. Wheelchair accessibility: Its one level, so shouldnt be a problem.

terrible experience. they redid the whole place and it s just a bad feeling on the inside, very unpleasant and unwelcoming. it seemed as though they don t want anyone on the inside, they have it extremely cold, to the point our food was cold within ten minutes, our hands were turning white and everything. they have horrible seatings that are uncomfortable and poorly accessible with the booths for anyone who is overweight. the whole place is a like a hospital cafeteria. i do not recommend this place at all

Food was tasteless and small portions for price. The condiments area was gross. Garbage everywhere, no ketchup in dispenser and dirty. Disappointing.