Mezza Lebanese Kitchen in Lower Sackville
752 Sackville Dr, Lower Sackville, NS B4E 2P6, Canada
About
For over 30 years, their restaurants have provided a fast, healthy, and affordable middle-eastern experience for its customers. Mezza Lebanese Kitchen accommodates dine-in, take-out, delivery, late-night, corporate and party catering in a fast-casual environment. There are currently 14 locations between Canada and the Middle East. Mezza’s brand has become recognized as one of the largest and fastest growing Lebanese restaurant chains in Canada, with food, décor and an overall welcoming atmosphere that underlines their brand motto: “EAT LIKE YOU’RE FAMILY”
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I have never been disappointed by the Mezza team for going above and beyond. I host several catered Lunch & Learns through out the HRM and Mezza has been my go to. Today was the first time I utilized the Sackville location. My customers were thrilled will the delivery service, great tasting food and how seamless the process, they will be using this location for their future events. Thank you Mezza...I appreciate you and your team.
The lower sackville locations has the worse customer service . The two girls that work there I'm not sure if they have a clue. Don't place online order. They dont seem to no how to get the online order. Be quicker if you stand in line for 30 min. This is not this first time. No excuse an online ordee to take 30 min. Especially arriving to store to see 1 customer not busy. But you reminded me you on a break. Didn't no breaks where longer then 30 min. End of rant
Good food and super filling! Quality of service varies depending on who's at the cash but aside from that it's my go to shawarma in Sackville!
The downfall of this place is the customer service. You pay $25 and the employees act like you’re inconveniencing them. The girl who took my order gave me a dirty look everytime I spoke. It’s like this at every location. It’s like a huge running joke in this province that mezza employees are like this. Sucks because the food is great. I would go more often if they people who worked there didn’t treat you like garbage
Mezza used to be good before it was franchised. They use the motto “eat like your family”, yet as they make your meal they measure and weigh every ingredient, shaking some of the food out if there is the slightest amount too much… my family doesn’t do that!?! Prices up, portion size and quality of food has gone down. The experience and atmosphere has gone downhill since franchising and Covid.
One if the worst mezzas I've been to. Asked for extra pickled turnip. She put 4 on ? I paid $22 for a bowl or it's an argument for more sauce . ... please stop being skimpy with your stuff.
This soup like slop was supposed to be lentils and rice. Looks nothing like what is shown online. It tasted like someone added lentil soup too rice, completely ruined dinner and had to throw it all in the trash
[2022] I understand that costs have risen, and the business needs to do what it needs to do, but after trying Mezza twice now in 2022, I still can't suggest coming here unless you want a spend a fortune for very little. Their large is a small for a wrap. I cannot imagine what they consider a regular, and I can't in good faith recommend anyone spending $12 plus tax on a 2-3 bite wrap. (That's just for a wrap, nothing more). Go to burrito Jax or just go to Superstore and buy the ingredients used in this wrap for an 1/8th the cost. Mezza feels less local and much more like an over priced chain these days. [2020] I would suggest trying Aladdin Shisha Lounge. Still local, cares about their customer and great value for your purchase. [2019] Update: Got home to see my Chicken Shawarma plate had no chicken. See picture below. Decided to give Mezza another chance since its been a year, and I used to frequent the establishment 3 times a week before it went downhill. Sad to say my rating is dropping from a 2 to a 1 now. There is little to no consistency between dishes in the same category. Each staff member seems to have a different idea of what goes in their standard dishes, and items that used to be standard (pickles and turnip) are now an additional cost. Do not recommend. Will not visit again. There are better small businesses in Sackville that you should spend your money on and support. [2018] If you're looking for a quick bite and other places are closed, this should do the trick. Mezza used to have great good and service but in the last few months it feels like it's been sliding. My last few visits have not given me hope that I'll be returning. When I asked for what I regularly get (half & half plate) I was told they've never done them (I guess never minus the last 2 years I and my friends have been getting them). When I explained I've been getting them up till last week the line changed to "we don't do them anymore, we only do them in wraps." Hope this place continues to do well, but I'll be sticking to Burrito Jax and Pita Pit now for my bowls / plates.
Enjoyed the shawarma.
I love the food here! My favourite is their Chicken Swarma. Great place for Lebanese food.
Had the mixed grill bowl, although the price was high but money well spent
its fast food, not authentic.
I didnt even enter so i have no idea
Small food size, clean looking
Food is good, service was terrible.
Shawarma bowls are delicious! Its totally worth it to double the meat!
Price is double. Quantity is shrunk. Just for two bites of wrap spending $12. In shawrma chicken wrap hardly 1-2 piece of chicken. Too expensive according to quantity. Need to focus on quantity of stuff.
Good food
Love this place!! The staff are amazing and the food is excellent!
One day my friend told me about this place its became my favorite place.
It has gone downhill in recent years but is still very good.
Greek salad without any olives.. Mixed grill without any skewers.. Smaller portions than other places Double check your order before you leave Food : 1/5
Have not eaten there yet
Great portions, wonderful service.
Great spot but set up backwards compared to the other Mezza s I ve been to. Showed up at a busy time only to find out I was lined up on the pay/pickup order . No signage to tell you otherwise so I just went with what I was use to. Other than that they were spot on
The shawarma plate is 16.99 plus tax and there are only handful of chicken , left still hangry after almost 20 dollars
Food is great, service can be slow at times.
Great food service is slow
Vegetarian options: Many options Food
Online ordering is a waste of time at this location. 6 different occasions I ve ordered online here (and they charge you an extra service fee). Food is NEVER ready when you go to pick it up even when the store is dead. Still have to stand around and wait for them to make it. Then owner needs to sort out his employees.
Over $20 for some lettuce rice and 2 bites of chicken is a complete rip off
Worst place ever to go i went there to grab a quick drink. No smile at all. They are working like they not happy at all. 3 people at front can not even handle 2 people with a smile.
Absolutely disgusting food! I emailed corporate after not being able to reach the Sackville location by phone for 45 minutes but because I ordered through Skip they can use it as a coaching opportunity. Like, cool YOU can use it to train your staff to produce FRESH food and to ensure missing items arent missing...but what about the CUSTOMER! WHAT ABOUT MY HARD EARNED MONEY? Pretty sure I clicked I understand that Mezza is responsible for the preparation of this order for the transaction. I called the Lakewood location and the associate took my info and complaint to pass on to the Sackville location because I got a busy signal whenever I called, more than likely because they have the phone off the hook, seems the only logical explanation, but alas, 4 days later Ive yet to here from them. The worst thing is, this is the 2nd time with the same experience, I thought the 1st was a one off...guess not! I will NOT be giving them a 3rd chance to take my money for food my dog wouldnt eat...the cat nibbled on one of the chicken skewers, but shell eat garbage. Pay the extra few dollars delivery for a different location people...trust me!
Ordered online was told the order would take 20 minutes. Showed up about 5 mins before pickup time. Was only one other person in the place. Asked about my order and was told another 10 minutes. Waited 35 mins as the dinner rush came and went ordering the same items I ordered. Sat in a empty restaurant for 10 mins after that waiting for my food to be prepared. One customer lost there Mezza Sackville.
Love the food at Mezza! The employee who served us was very patient and accommodating. Only one down-side I had about this visit to Mezza was the music. I like the music but it was a tad bit too loud. Parking: Lots of parking spaces were available. Wheelchair accessibility: Lots of wheelchair-accessible spaces were available.
Service was great is the only reason I gave 2 stars. Ordered the chicken Putin. fries were burnt and tasted horrible. I would have returned it but I get nervous when you cant see the people prepare your food after a complaint. So just didnt bother. Meal was disappointing for my wife and myself.
Went for lunch around 11:30 and many of the ingredients looked old. Lettuce for the salad was wilted. Fries were soggy, possibly from being packed into the container with the chicken and pita. You dont receive much chicken either considering the price for a plate, as well the amount you receive is weighed on a scale. Parking: Lots of parking
The assistant manager didnt come out to help and there was only one person working in the front. Talking very loud.
You definitely need more front counter servers. A 20 wait time with only 3 people in front of me. Measuring out portions and when she had two too many pickled turnip, rather then give them to me, she put them back and same with the measured chicken. Politeness and courtesy I highly recommend to Lower Sackville. Three times, and same outcomes.! Good bye Mezza .Ill eat healthily elsewhere.
Mezza restaurants are one of my favourite restaurants - mostly because I am celiac and there are good food options. On April 23 we ordered take out in the restaurant as I always make sure re the celiac requirements. It appeared that the staff were not familiar with the requirements for celiac despite our directions. I had a celiac reaction from the food and was sick for two days. I m posting this in the hope that staff will receive training about celiac requirements and the need to avoid cross contamination.
The food is good but the protein portions are small for the price and compared to other places.
Disgusting service. Incorrect order and then would not offer a refund or accept fault.
Im sad to report that my most recent to Mezza was disappointing. Prices up, portions down, but worst of all, the quality took a real hit. The chicken shawarma was super dry. The staff was similarly less than before as well. I hope it improves. I love Mezza. This was my first visit to the Sackville location and I definitely will be back. Lovely staff!
Very bad experience,first i did not get my correct order and the wraps were way too small compared to other places Ive ordered wraps and the customer services was very poor,overall i wouldnt recommend anyone to dine or order food at mezza
This is hardly authentic Lebanese food. The chicken shawarma was edible, but lacked anything close to what a chicken shawarma should taste like. This is microwave quality food. It is also very pricey. My advice is to go elsewhere.
Small portions
Tables etc dirty. Slow service . Food amazing
They pretend to address reviews, but will never email you back.
Polite, fast, and everyone is smiling. The food is delicious, and done perfectly. Fresh, vibrant and healthy? This place is a WIN!
I get inflation rates are high and cut backs are real, but my god has this place ever gone down hill, I bought a chicken shawarma wrap and received about 8% chicken and 92% veggies. I used to come here and get filled up and maybe have some left overs but with the minimal to no chicken I ve received twice in a row is just pathetic.the reviews are still high due to people giving them good reviews years ago, but now Mezza has stretched its self too thin with too many locations and disappointed too many people with weighing meat which is laughable. This is exactly what happens before a restaurant chain goes under, change what people came there for and people stop coming.
Why ruin something good? Prices here have doubled and the quantity has shrunk. Pay $20 to still leave hungry. Barely any chicken on the wrap anymore. I m happy to see new shawarma places opening up in sackville because I won t be back here. Maybe they will learn if they want more business. As the other reviews here say it s just not the same anymore.
Ramanjit is soo nice ,she make order quick and good
Great tasting food but overpriced. When I went they had no feta and the mixed grill plate was missing the beets, pickles and was about half of the size it used to be. Not impressed.
If there was a way to give this a 0 I would. Horrible experiences 3 different times in 1 week. Staff do not listen to customers. To not follow simple instruction. Had 3 chicken wraps all made wrong and with under ripe vegetables. When I confronted the manager about this in person (because they ignored their phone for over 20min with 1 customer in the store) they tried to argue with me and tell me they added things to my wrap that clearly werent there. Horrible food. Horrible experience. Horrible staff. Lost a couple customers for sure. Stopped here for a friend, comma staff is so poorly managed and unorganized and so much more worried about catching and missing their busses then taking care of their customers. My order was messed up the people in front of mes order was messed up and the people behind me had their order messed up all within a 10 minute. Horrible horrible experience every time I go in
This is the place to eat in Lower Sackville, if you havent tried it, youre doing yourself a disservice, their Shawarma is amazing, in a bowl, plate, wrap or on its own!
Waited 15 minutes for an order to have it be wrong. Falafel was the worst I have ever had. It was literally just dust. Told the server twice no tomato, wrap was still full of tomato.
Good food
Mezza in Lower Sackville, NS as bad service. They refused to give me fries with no spices, which I already had done multiple time before at Mezza restaurants. I told them that I was gluten sensitive, not Celiac and they didnt want to give me fries without spices and they oblige me to take the rice instead even if I told them that its ok if there was traces of gluten in there. I didnt get what I paid for. Really disapointed, rice tasted bad. They where probably just lazy and didnt want to do an other batch with no spices.
Was clean and welcoming when we first walked in. Staff was friendly and helped me decide what to get. Food was decent for what it was. I ordered a falafel bowl. For the cost I thought the portion size was really small. I did not leave satisfied. Probably would not be my first choice, ever.
Food is always great ! The shawarma plate is very filling. We tried the rice and lentils this time instead of just rice and it was so delicious. Staff are always friendly and service is very fast. Place is always clean. We go there about once a month.
Usually mezzas everywhere are great. This one however has no idea how to properly build protein bowls. Youre left paying a lot for half an empty bowl of food. Other locations know what to put into the protein bowls and the actual amounts. Other things were fine at this location, but if you want a protein bowl thats done well.....go somewhere else like Larry utter or halifax ones. Way better than Sackville
Fries were cold, only reason for the 4
Best food in town
Not what it used to be but its ok
Slightly expensive, but the food is always good.
Staff is friendly, always welcoming and make order as ordered. Love the chicken Schwarma. The poutine is a little small, though my kid loves it. Overall great service. No big complaints. Keep doing what youre doing :)
Front counter staff working on Sunday around 3pm was unfriendly. Came in to order Shawarma plate, worker seemed annoyed about my order. The whole experience was uncomfortable she didnt seem to want to serve me. I also had to remind her about the garlic sauce. 2 star belongs to the kitchen as the food was great. Service not so much. Wont be back for a while.
Great Lebanese food.
Great take on Lebanese dishes. Gift cards are always a hit.
Used to love this place...quality in steady decline. Not sure why. Last time we had rubbery soggy chicken skin in place of half our chicken on our order...was gross. Probably wont be back.
The Falafel is always ruined because you add way too much salt.
Excellent quality food. Loved the shawarma better than Ottawa.
I almost eat here every day
Such friendly pleasant service. The food is always so good. I leave there happy. :-)
Every single time I go to this location there are between half a dozen to a dozen people waiting on their order because the front counter is out of something but continuing to take orders while they wait for restock.
Got home with take out and no salad dressing on my Greek salad. Complete waste. Very disappointed.
has gone downhill over the years. the fries were taking from the front line to be refried. rice was crunchy and overall quality of the food has gone down. sad this is one of my favourite restaurants :(
Great service and fresh food
Could be a little faster service. Good food. Portions ok.
Best poutine I ever had!
My last few experiences have been really down hill but tonight takes the cake. 2 Donair/shawarma bowls with dried out cold meat and was mainly white lettuce seemed more like cabbage to me but who am I, the guy working should know the difference. On to the poutine with soggy fries from the gravy and next to no cheese. I used to be ok with paying the prices but this just keeps getting worse and more expensive.
The chicken souvlaki wrap was excellent. I was asked if I was ok to wait 8 min for the souvlaki and since I wasnt in a rush that suited me fine. They kindly threw in a dessert in the end.
Great food and staff friendly highly recommend
Long delay as all employee working have no experience and also mixed up orders. Work on retaining experience employee
Cant say enough about this one... No matter the location the food is terrific and fresh! Staff are always great to deal with and never had to wait long for food, order always correct...
I cant say enough delicious things about this place... nothing I could say would do it justice needs to be experienced first hand
this place slaps and thats all there is to it, if I could rate it higher I would because this place is always a go to for me, the food is always hot and delicious and fast and the workers are even better, I come here so often most of the OG homies in there know my order by heart and thats great service and they always get a very good tip
Delicious food everytime I go. Friendly and helpful staff.
Good healthy choices and a nice change from the normal fast food spots.
I always get a Donair poutine and its never let me down.
I always loved eating here but their portions have literally been cut in half. Won t be back anymore. Will be trying Shawarma King on Sackville Drive.
Tdy 15 February 2021 as a delivery guy of Skip the dishes i went to pick order at 6.30 pm in this location. The guy who work there told me it takes 10 minutes to ready the order. Unfortunately the guys who working in tht shift only focus customers who comes in as a delivery guy our purpose is deliver food to customers asap. But they dont make our orders until all customers get food. After 20 minutes i asked them its almost 20 minutes why u dont make our food. He replied its busy i never get a bad experience like this lack of team work. Dont know how to make orders together. Treat delivery guys like second class. After 25 minutes i left this restaurant without taking the order bvz its not ready. Never gonna take orders from this restaurant if these guys works.
Used to be one of my favorite places to treat myself. Lately the food has been yucky.. but I keep going back hoping it will be the place I loved. Clearly, it is under new ownership. It shows in so many ways. I went there for lunch and ordered a chicken shawarma poutine. I realized they forgot my garlic sauce, absolutely an accident, no problem. I got back to work again !! And realized they forgot my chicken !!! Again, frustrating but it happens. When I called to let them know they apologized and said they will give me a free side of chicken next time I come in. 2 minutes later one of there staff called me back arguing and harrassing me that I did not order a chicken shawarma poutine but a plain poutine. Anyway, long story short, I told them the food and service has declined and I will never be back. And yes, the portions are cut by 1/2. I do not recommend this place to anyone. ( Burnside location)
Good healthy food
It was suoer good and healthy. Just wish they didnt put the Shawarma on top of the rice or fries when ordering a shawarma plate. Super good tho.
Great food, Quick service!!!
Food is hit or miss. Ordered online got a confirmation email went 25 min later to pick up food. Was told I didnt place an order. Showed them my receipt he said he still didnt get it. Then managed to find it. Food was ordered 30 min prior to this. They then tell me that Ill need to wait and put my order at the end of the line since they have not started the order 30min after getting it. Im sorry I ordered ahead gave extra time and now your making me stand in the store waiting. Whats the point of ordering ahead to have to wait almost 25 min standing in the restaurant after being told your order that you put in 30 min earlier was not started. Terrible service.
One of the worst Donair Ive ever tasted, to I was totally shocked, coming from a Lebanese Restaurant. So disappointed being the first time I ate there.
Quick service for Lebanese food that is tasty, healthyish, and a great price. There is a reason there are so many of them found around.
Love the shwarma wrap there
Great food, reasonable price
I love Mezza. Stopped in for a couple falafel wraps. Highly recommend their shawarmas. I like that you can purchase the sauces they make and use in the restaurant. I ll always frequent the local Mezza!
Food is reasonable quality, but they have a hard time getting my order correct. Asked for 1 mixed grill with rice , and 1 with fries, and end up with 2 with rice. Not just once, but multiple times. I wish they had some competition.
Portions of shawarma are noticeable smaller ,I do not plan on going back due to this and the cost
Never had a bad meal yet. Meats are on point and Veggies are always fresh. Whether you re looking for healthy meal or want to pig out on donairs, this place never disappoints. Garlic sauce is insanely addictive.
Used to go to this location all the time the last three times Ive gone portion sizes have decreased yeah the prices have gone up
Great food !!!
Great customer service and delicious food
Great shawarma poutine
Love their chicken shawarma! Their Tabbouleh salad is the best! Love eating here!
The food is usually pretty good, though its dulled by the bad taste the poor attitude the people who work there maintain. Every time Ive been to this particular location its eye rolls and looks of disgust.
So disappointing, if I could give them a zero I would. Ordered schrwama plate, got dried out fries, no garlic sauce, no dressing for the salad, 1 pickle and 2 turnip...if I wasnt so disappointed I might laugh. But yeah dont go there
hey re trying to put as little shawarma in your wrap as you can while watching.
Always a pleasure at this location. Very prompt and polite service.
Amazing staff at this location. Super friendly and a pleasure to deal with. Like any Mezza, the food is great and at a good price for what you get. Great job guys
One of my very favourite places to eat. The staff are always very pleasant and give great portions! I would definitely recommend trying this place out, especially if you like garlic.
Great food
Delicious food , great friendly service
Going downhill.
Always great food, service and prices. One of the best shawarmas you can get. Poutine are awesome too, does not disappoint.
Great Lebanese food, very busy, does a lot of take out.
Delicious food, place wasnt very clean. Lots of crumbs on tables and all over the floor.
I ordered a large Swarma wrap. the food was hot, plentiful and flavourful and the service was great.
Love the food
The food was great. I would definitely recommend their Donair Poutine, you get a good amount of food for the price and it was very fresh. The Donair wasnt as spicy as flavorful as I prefer but it wasnt bad in any way, just my preference. Overall an excellent experience, the workers changed gloves regularly and between orders changed gloves, which is great. Social distancing for the customers worked well, and there was a short wait but it was expected as they were very busy between online orders and the 3 customers in the store it wasnt a long wait. Strongly recommend.
Review changed since 3 months ago. Ive been coming to this location weekly for over 3 years. Generally its always fresh, quick, clean, and comfortable. Unfortunately there appears to be a downward trend of late. With the quality of the product and cleanliness of the restaurant being nowhere near where it usually is since Christmas it seems. Today it took 25 minutes to place an order, the music was so loud it was distorting the speakers and a couple actually packed up their food and left, commenting of the same. Pretty much every second table still had food and mess left behind on it and the shawarma was 75% lettuce. Its disappointing because I refer people to this location quite frequently but as of late it has been hit or miss. It could be a condition of limited staff or....less skilled staff at the time of this particular visit. Either way, based on this visit my weekly business may lessen at this location unfortunately.
Get the donair poutine. Delicious.
Always delicious. Great local chain!
Service was great and food awesome
I love, love , LOVE Mezza!!!
Good food, ok prices
Mmmmmmmm shawarma
Excellent tastes. Something different then most, and the donairs are up there with the best I ever had.
Favorite place to grab a quick and healthy lunch or supper. Lots of locations to choose from and staff are always friendly we love the mezza mixed grill, donair plates and souvlaki wraps. The best greek salad and always get extra feta yum!!
I love the mixed grill and I am always happy with what you get for what you pay. If you havent tried this staple in the HRM yet, then it might be time.
Best healthy fast food....fresh, great taste and fast service.
how good your meal is depends on whos working. Some employees stuff your container full and others are skimpy. The garlic sauce is great though!
Mezza always has great food! Watch the wraps.... theyre messy...lol...but yummy.
Their food is fresh and delicious!
Delicious poutine!
Damn good Donair sauce and pickled turnips. I have to try the chicken shawarma next time.
Loved it !!
One of our favorite plaves to eat!
A variety of fresh and delicious food make this an enjoyable experience. Highly recommend it for its great food, good service, cleanliness and ease of access. Enjoyable and freshly made food when either taking away or dining in ensure satisfied return clients, I would think.
Good food bad service
Awesome shawarma plate!
Love their food.
Great food and service
The lettuce for the Greek salad was not washed and was full of dirt. Hardly any dressing. The rice was bland and the chicken was burnt at the edges and dry. My fathers shawarma was salty and dry. The lettuce was brown and there was hardly any sauce. I was looking forward to mezza because I love their food but today they missed the mark.
Food has gone way down hill, fat in chicken, nasty greens for the salad, take out donair sauce was bad Ive gone from twice a week to once every couple months, quality is gone and so am I.
Always delicious!
Great food at decent prices.