McDonald's in Magog

Waited more than 10 minutes at the drive-through order without line...I left empty-handed...

Apparently the ice cream machine doesnt only work in the evening... after asking the employee a few questions we ended up understanding that its because they dont want to wash the machine... funny way of operating a customer service

I thank an exceptional man Martin. A McDonalds employee. He always has a smile, he is kind and always attentive! I hope that the company is aware of the rare gem they have and I sincerely hope that he will stay for a long time because we love him!!!!

Fast service, smiling staff

Like all McDonalds, the kitchen is equal to itself.

Worst McDonalds ever.

This McDonalds restaurant offers 24/24 service however it does not seem to indicate, but appreciate it. The employees are friendly but are often overwhelmed and a few errors at times but acceptable on average. The service is fast at the drive-thru which is appreciable. The quality of the food represents the McDonalds standard. The facilities are good and it is possible to eat outside on the terrace and small studio area behind the parking lot.

Making us wait 20 minutes. to have an incomplete order and come back to us with the wrong things and cold. In the end, no invoice and we were still missing things.

DIRTY and exterior DIRTY.

Very good lunch good service

Fast and smiling service, congratulations to the cashier in training. Exact order.

Delicious autumn drink

Very very bad service... Very long.. the employees talk among themselves and no forward service... I had to wait 30 minutes for 2 ice creams and 2 coffees and I asked for a refund.. DO NOT RECOMMEND

Pure mess. I went Saturday morning to get a sandwich breakfast. Chaos in the kitchen. The machines did not give a receipt, so no number . 27 minutes to get my order, that s a long time for fast food !

Could clean the kitchen

40 min. To get a burger with a tea

Several customers complain, with good reason

No more fountain liquor... Forget my fries on an order of 2 Big Macs and a fries.. Last visit for me.

Friendly, enthusiastic staff, and well-prepared food. Thanks! Food

Mc Do as we know it and an obvious lack of staff slow service

For for service

Good big mac!

the order terminals dont work half the time and the one that works has no paper.

Very good service, fast

Problem with the terminal. The Sprite wasnt good, but they replaced it with no problem. The staff all looked exhausted from their day.

A McDonalds with good service. Near Merry Point to go walking afterwards

23 minutes pour 5 McMuffin

The longest McDonalds in the world, always understaffed more than 20 minutes before you get your order. The staff is not pleasant really hell!

very bad service, it is midnight on a Monday evening and the employee did not want to give us 3 invoices, we laughed because of misunderstandings then he refused to serve us. he said that being alone he could only make 2 bills, we accepted and he continued to say that we had been rude and that he did not serve us, yet we were the only ones in the line! very bad service, he should be fired!

Every visit is hell! Even when there are 10 of them in the kitchen, it takes between 15 and 30 minutes to get anything! It s quicker to go to St Elie than to order here. Terrible!

(2022) Passing through the area, several more km to add to the clock, two children begging for McDonalds. Lets say that between Bromont and Magog... there is a trough of fast food. Quick drive-thru order, they listened to my request for a burger without cheese!!! THANKS! (2024) I really dont come here often, my customer experience remains what I expect in a McDonalds! Lets say that it was when I was in Magog that I experimented, for the first time, with terraces with concrete furniture!

I dont like to write negative reviews, but the experience seems consistent, and bad, here. Visit in the middle of the afternoon, when there are not many customers. No paper at the order stations, no Splash beverage (but we only know that after ordering), no ketchup, we dont give a fork for the poutine and a stupid face from the employee when we ask politely without wanting to disturb too much, dirty tables, lukewarm food, full trash cans... In general, a carelessness which seems more and more present in McDonalds in Quebec in recent years... Where is this management and the products which were the envy of all the competitors?

They always make mistakes with orders. Difficult to eat hot. The service is a real fiasco. McDonalds has been too successful in the past... Plus it s expensive!

Always a great atmosphere! Currently the service remains the most difficult part in Magog. Lots of change and little consistency in terms of quality of service

We went on July 1, 2024, several inaccurate orders, an employee who took 10 minutes to change a trash can outside and who appeared to be under the influence of narcotics.

Awful

The restaurant was not clean, the bins were overflowing and there was no more ketchup, the criteria have changed at McDonalds

peanut owl WATCH VIDEO A bit dark atmosphere!! Correct service!

Horrendous service. Nothing fast here.

Terrible service. Sunday morning, 45 min of waiting to receive our order with errors and shortcomings + 20 min of waiting to obtain the missing items and impossibility of changing the wrong items. No ticket at the terminals to justify our order. The manager refuses to introduce himself and a nonchalant response from the waitress. We finally left without having what we had ordered. It seems to me that this is called theft.

The trash cans are all overflowing. Very long queue. Sunday evening.

I have often experienced slow service and errors in my order during my previous visits.

The order usually takes me 10 to 30 minutes each time I come. While generally with a lot of customers it only takes +5 minutes like in Drummondville, I have already heard for a long time while my order was on their counter so the food was starting to be cold. Disgusted with waiting for a McDonalds, we left quickly without looking carefully at the order. We were missing some food in our order and they didnt give me the sauce I asked for. The employees dont speak our language easily, so was very hard to understand. The TV to see our numbers doesnt work, the screens to take our order are buggy and the printers sometimes dont work. I find this extremely disheartening, I am embarrassed for the manager.

Pitiful service fried undercooked cold meal.. change the exorbitant prices for microwave food.. 50 two trios with no quality..

20 mins + wait and multiple order errors. We see that several people are leaving without their food

Gloves are an option, its not clean and not respectful towards customers, illnesses are most often transmitted through the hands or fluids, its simple and real, especially since it touches meat, bread and vegetables with their hands and I have not seen a hand washing station nearby which should be obligatory and visible so gloves are better and would be recommended and appreciated on this point Burgers King Magog beats you amply with the hygiene of the hands and regular glove change

Its modern, quality and super warm! Vegetarian options: There are the same dishes but with a few modifications for vegetarians! Parking: They are right around the restaurant and there are around 100 seats! Kid-friendliness: There are dishes with some modifications to suit children! Wheelchair accessibility: There are disabled parking lots as well as disabled tables and the terminals have modes adapted for disabled people!

Bad management !

Now 24h

very Long waiting time over 25m, bunch of kids playing around and listening rap music very loud

McValue, both dry and hard meatballs. For 2 people. 20 minute wait. Self-service order no paper to print

They no longer have unlimited fountain drinks. I went there today and when I got to the checkout, the lady who was there left without saying hello to me, for a moment, no, just nothing. She just went to another employee to tell him there was someone ahead. All this waiting and this inconvenience to learn that the smoothie and smoothie machine was being cleaned during, in my opinion, peak hour. On this note, I find that the McDonalds in Magog is getting worse and worse every year since 2020.

Always equal and correct for the price

It is one of the least well structured McDonalds. Avoid weekend mornings. ++++++ errors in getting commands completed. It happens so often its laughable. And they dont really care. Their reasons: lack of staff. Hey misery. This morning, asked for a trio of buritos for 1 burito. The boy informs me that it doesnt happen. I insist, he inquires and thats it. Well no, I get a mcmuffun with egg and ham. Amazing. However, during the week its something else. There is an older woman who works early in the morning. A true professional. No errors. Never. A blonde with glasses. It should be officially recognized. Hello that one. She deserves our affection. For the others....... Ugh. Hi.

I liked everything, a nice place in a nice city

Alright

2/10 to have your order complete without error it becomes a running gag

Lower prices better food

For real I think the cooks dont know how to read, too bad its the only McDonalds in Magog but learn to read so Every time I ask for a double hamburger, he only gives me one patty like a normal hamburger even though it says DOUBLE HAMBURGER on the label. Its hard

Update: we can eat inside, renovations very good....The new poutine with beef and fried onions, a horror, its a pancake cut into pieces and for the onions, were still looking..... Lately, you order a Sprite, its orange and tastes something else, but they tell you it tastes like Sprite!!! I have to know what Im tasting!!! Plus I pay for it to end up in the trash!! Still struggling to get an answer in French...Your milkshake is almost milk because its so liquid!!! And finally, on November 4, 2023, we had dinner and disaster, lukewarm and dry kibble. .. the toilets were disgusting, the customers left traces of their passage on and around the bowl and did not flush.....and the trash cans were so full...disgusting and disappointing, not possible. Im not sure Ill go back there anymore!!!

Few customers waiting endlessly mid-week for dinner. I was finally not served after 15 minutes of waiting and leaving.

Always disappointing this McDonalds. We ordered a crispy chicken mcwrap and a crispy chicken quick wrap, we received both with grilled chicken. This is just one of several orders that were done incorrectly.

Very disappointing comments from the drive-thru. It s not my problem

The mc donalds with the Service is the slowest in Quebec, seriously hire more staff 15 minutes of waiting to order at the drive-thru after entry and another 15 minutes to wait and that at 9:00 p.m. not in a rush to take our order its hard...!

Ordered a meal and they left out my apple pie

Canadian McDonalds tastes better compared to Americans McDonalds. It tastes less artificial

We live between Georville and Magog and stopped by at 11:15 p.m. to order 2 late night meals and were surprised that the restaurant was closed on a Friday evening. We pass every day and flags say 24 hours and its not. Definitely a big disappointment.

A very busy McDonalds since it is on the edge of Lake Memphré Magog. The cleanliness leaves something to be desired, the service is long but the meals were good. Victim by its locations, should have more employees.

Super Mc croquettes mmmmm Food : 5/5

Not correct

staff doesnt empty their trash cans

Finally a McDonalds that can still be called FAST food

Fast services.

Its a McDonalds You get what you get. Food

Order a double big Mac trio 2 happy meal and a adult happy meal. Didnt get the big Mac didnt get the chicken nuggets in the happy meal just fries. Not the first time they dont know how to do there job. Magog macdonalds is the worst macdonalds Ive ever been too

The very expensive quarter pound trio!!!!!!

I liked

Me and my partner had the BigMac trio for dinner, it was a success and the service was good but unfortunately, less than an hour after the meal we suffered from violent stomach cramps and diarrhea...

Very good service.

We waited almost 15 minutes before being served at the counter. The priority now is self-service terminals and drive-through service, we are putting aside human contact.

I went through the drive through 3 times, wondering if it/was open. Went inside, asked if it was opened, they looked at me like Im an idiot. I asked again, and the guy said yes like I wasnt asking a serious question. I then asked why there were 8 cars that waited long enough and just left! Food : 4/5

The slowest service, be patient. To avoid. Drive-thru service is non-existent.

Very slow service for some time.

I am hooked on the chai smoothie. I even got an super nice surprise. The lady topped it with whip cream and chocolate. A nice attention her part :)

It was good

Very friendly employee, little expectations

No soap in the toilets and no disinfectant. Its still a minimum

Bike stand not compatible with fat bikes

Good employee service

The service is not working. productivity and table organization problem Parking: Easy

Without change a McDonalds

Its a McDonalds... hamburger arrives with dry bread... as if it had spent a long time under a stove! For the rest everything was faithful to a McDonalds

The clerk made some many mistakes in our orders. It was long enough because of the amount of people and everything

Parking: Facile dy entrer mais la sortie peut être parfois périlleuse Recommended dishes

I love the good humor of the employees who serve us. Excellent customer service.

The place was very full, it took a long time for some orders. I ordered two chicken BigMacs and, without telling me anything, they gave me two regular BigMacs. When I complained they only said that they didnt have chicken . They could have told me when I ordered them...

Super

Clean, fast and happy with the service

Quick preparation despite busy traffic.

Bathroom was fine.

I think I go too often

Very good service

no error on the order warm and very nice welcome when ordering at the car They patched up the holes in the yard and improved greatly hoping he stays on the mark like that thats what I am

We forgot to put ketchup in my cheese

Accuracy of the online order thank you well done

We were served by a very cheerful and smiling employee. However, the employee in question only spoke in English

Bad service

I used the drive-thru

In the morning the service is impeccable, the lady and the young man who works there are always well served.

Saturday past 7 a.m. unable to have me served in French in Magog????? You have to make sure that the bread is not dry and you really have to check??????

Slow service! Few staff. Long before he took our order

I ordered a double cheeze burger and received and paid for a double bigmac

Fast service.

Clean great service

TOTAL BAKWAAS

3 last order and still errors despite the price increase it should be unacceptable Not able to have service in French And pitiful drive-thru service