McDonald's in Malvern

Like every McDonalds, take order after order after order online and in the restaurant but dont have the facilities or staff to cope. Not the staffs fault at all as its at every McDonalds

The Girl called Meg she need a course to learn some respect if its not late enough

Fast food served slowly and made by someone who clearly doesnt give a monkey about standards.

It s 3.45 at night , I am in drive thru with one more car , I ordered a double espresso and water and I am waiting 15 minutes in the line , 2 cars in general .

Absolutely heaving, during half-term

Its McDonalds - exactly what youd expect.

Fastest mds, around, great service always collect as never had a warm food delivery

The food is always hot and orders are done fast but sometimes especially over the weekend the food orders are wrong so just double check before you leave

Went in today with 2 granddaughters and special shake they were after, although heavily advertised, not available. Last time we went in Mcflurrys was not available. There is no paper in self service machine for a receipt. Staff seem to stand around behind the counter not doing a lot. Order when it came was wrong. Seems a poorly led outlet.

Standard maccies

Mc Donalds, you get what you pay for as usual. The Malvern Link one was busy, but the service was quick. The tables were clean and tidy and we left Happy with our meal but my granddaughters were unhappy about a special milkshake that they had come specially for was not available

Nothing fast about this place... slowest drive thru and slowest service

Dont go often, food cold!!! And drive through the usual 15 wait!!! They charged me wrong too but just couldnt be bothered to go back in !! FAST FOOD !! REALLY

Not 24 hours. I start work at six a.m. and have been to the drive through on two separates occasions at half five, only for an automated voice to tell me they are closed! And yes, I can see the members of staff trying to hide by the window...

Food always missing. Food cold. Terrible restaurant. Dont bother ordering.

Cleanliness was below par, had to wait quite a long time for our order.

Very slow service in store and drive through

Worst McDonalds ever

They always put salt on the fries! Parking: Staff park their vehicles in the closest spaces. 2 bays marked for parents with children. Not wide enough but generally used by people with 12 year olds rather than with toddlers or younger (pram/buggy etc)

If I could rate this place with no stars I would. We placed an order as a surprise for our son and the driver came with just the drinks and not the food. I rang McDonald s and they said that the food was still there and wanted us to go to pick it up as they didn t want to send any of their staff or rather than suggesting that they would get another driver to bring it. Like what is the point of delivery if they are going to forget to give the drivers the food. Then we had to reorder the food and it cost £7.99 for bloody delivery and a £0.99 small order fee like really. Absolutely disgusting.

Service was shocking

been waiting and hour for drink then 40 mins for a drink and the mess on the floor

The person in the till was not happy. She was just doing her job thats it. No greetings and no smile Food : 4/5

Inconsistent communication with Uber drivers resulted in me not receiving my food. The best they could offer was a refund, which is simply not acceptable. Edit: I decided to give this place one more chance, only to be severely disappointed. Every item I ordered was stone cold. This is unacceptable, especially for a place that stays open late for its customers. The quality has significantly declined, and Im surprised the reviews dont reflect this. Its a real shame because this place has potential, but it consistently falls short. The people of Malvern deserve better. Edit: Despite my hopes for improvement, its clear that its completely and utterly impossible.

BRIAN: THIS IS AIMED AT BRIAN AND BRIAN ONLY , he has messed up my food not once but TWO times i had read out what i wanted in very clear manner and he still managed to mess it out , like please i need andy back Wheelchair accessibility: u did this to me

Andy , oh andy , ur food is made so dearly with such love and effort , oh andy ur the greatest , never failed to but a smile on my face when im eating my burgers , such good service from you , love it andy, thankyou

Cold food, no ice in the drink. Helpful and considerate staff.

Good but they forget the condiments way too oftem AND DO NOTHING ABOUT IT. SENDING NUGGETS WITHOUT DIP!! Fries without ketchup!! DO BETTER WITH THAT.

Ordered a Double Quarter Pounder Meal and Milkshake and got a Coke Zero and a cheeseburger instead. Also they never seem to have any sauces

Called today with my wife for a McFlurry. Were very familiar with this item and were disappointed with the amount in the container. A small complaint, but if replicated to all customers becomes significant.

Pretty appalling got two bacon flat breads could have breathed on them and heated them up more both stone cold good point they were replaced but alas these were stone cold too it s not exactly hard to heat one up to correct temp as per the law note the time and guess what everyone will come out correct temp

Slow service, unfriendly staff. Use as a last chance food stop, nothing else.

scran but i hate people

One of THE WORST I have been too. Constantly get regular orders wrong let alone delivery orders either wrong or they amend them when someone ordered something YOU SUPLY IT, you DO NOT alter. If it s not available then refund, simple. Clearly the staff can t read correctly either. Appalling.

It wasnt busy but they still didnt get my order right. Staff were lovely about correcting but if Id taken it away I wouldnt have the discovered problem until I got home. Disappointing. Again

Unusual for a maccy dee, the Malvern shopping centre was a real pleasure to use. The food was freshly cooked, the attendant called out, Guest number 62 rather than Order number 62, (a nice touch). Our milkshakes were thick and flavoursome. A really good experience we hope to encounter again.

It s McDonald s what more can you say

Im getting fed up with being short changed, drove over and ordered takeaway ordered 9 chicken nuggets and only got 6, diet coke is always flat, got no receipt and only photos to prove the wrong amount of nuggets, so ripped off yet again

A popular destination with a drive through and dine in/take away. Order by the large screens and wait for your number to be called. You don t need to wait long. Parking: Loads of parking as the venue is on the Malvern Link out of town complex.

Appalling. Long wait (over 30 minutes), cold food, missing items.

Seems to have gone down hill, service slow and some staff had attitudes, orders were being sent out wrong too

Every time I come the chips are cold, they always forget sauce for dippers, wait time is usually around 20minutes and the queue is out of the car park. Not the usual service I would expect at a McDonald s

Good service and not too busy

The McDonalds at Three Counties Retail Park, Townsend Way, Malvern WR14 1PY, offers the typical fast food experience youd expect. While the food is consistent with the McDonalds brand, the service and cleanliness were somewhat lacking during my visit. Its an okay option if youre looking for a quick bite, but dont expect anything extraordinary.

A quick stop for breakfast but wish I didn t bother. Hash brown was cold, muffin was stale. The girls were too busy talking about the Walking Dead to pay attention to the food! Coffee was ok though

Dirty toilets, no clean tables, very unfriendly staff all messing around out back, not interested in customer service. Very unprofessional manager joining in with staff messing around. We wont be visiting again.

Ordered via the app 1 happy meal, 1 wrap, 1 chips 1 mcflurry only 5 items had to wait in the bay with the mcflurry melting! why is that given before the rest of the order? the happy meal was cold so my little one wasnt happy and the chips with the wrap were missing. If it was crazy busy or I had ordered lots I could understand but it was quiet so no que, its such a shame as our it was a takeout treat was ruined. Having read a few reviews I see missing items are to be expected.

Waiting over 2 hours for delivery, to Late to order from somewhere else, cannot cancel or will be charged, absolute disgrace, if they cannot deliver they should at least cancel the order and refund.

Without a doubt the most incompetent, rubbish McDonald s I have ever been to. Last night, we waited at the drive through for 15 minutes before anyone bothered to take our order. It was 9:30 on a Tuesday evening and little to no customers were inside - so not really sure what the confusion/delay was. We ordered two chicken deluxe meals, which took an age to come. As we drove off, I checked to ensure that we had everything (they ve missed something each time we have visited) and, lo and behold, both our chips were missing. Had to drive back in. Staff were uninterested, unapologetic and said oh, you forgot your chips . Food was cold and tasteless. Last time we will be returning.

Been multiple times and had pretty fast service. The main problem is the milkshake machine never working. You think with all the money they make they would invest it in a new one. The food is usually hot so thats a bonus

There is nothing fast about this place whatsoever.. sold out the working class who can be bother going to this restaurant with just order eats customers. Macdonalds have forgotten what actual real customers are..

An average Mcdonalds

Clean, had a nice coffee

Absolutely awful. I have been sat in drive through now for about 25-30 mins, I m stuck and can t get through cause we ve not moved AT ALL! I don t understand how bad you ve got to be at your job to make service this slow

It took an hour to receive a very small order, the place was empty no where near full or even half full, it was so confusing as food was just there with no collections or call outs or bagging of the food it was just getting looked at picked up rotated and put down so confusing.

The dumbest experience! Ordered via the app and stated both eat in and added our table number - see photo, yet when it hadnt arrived after 15 mins found a bag with our order waiting to be collected?? Unsurprisingly it was cold - how uncaring do you have to be to get that wrong...?

Food was ok, one minor thing was that brought me the wrong milkshake, otherwise there were no issues with the food. It was fairly busy at the time of our visit, so there was quite a lot of noise, which I struggle with, and as an autistic adult I found this McDonalds difficult to be in; in particular the seats and tables by the windows are joined and any movement travels to the next seats and tables, the movement and vibration is highly irritating. Staff were pleasant and friendly, and were quite quick to clean up after a customer left.

Do not order delivery, you will be disappointed. Dine in experience is fine though.

Every order they always get an item wrong. So many examples I cba to write them all down Food

Food was borderline cold again, and service is like waiting for Christmas. Once again order complety wrong, delivery is worse Worse MC store in uk Food : 1/5

Simple and fairly quick. Does get very busy at weekends

God awful! The staff are incompetent. My partner was asked to park up as they were waiting on eggs he was sat in the car park waiting for half an hour so eventually was forced to go in and find out what was going on. They had somehow completely forgotten about the order and were looking around all gormless. They then refused to make our order again because the cookers have been switched over. No breakfast for us then I guess! Just shocking customer service, these staff need some more training. If you cant simply get an order out at mcdonalds god help you!

Today we had 2 large big mc meals with milkshake nearly £16 burgers were cold but did replace our meal but carnt believe £16

place stinks got my food wrong took its time useless

Like most of the fast food outlets this one is no different, they all lack atmosphere.

Im not a fan of fast food. It was a convenient place to meet, good parking was key. Very nice and professional staff though.

Hamburger was dry. Customer service was top marks, a lovely lady clearing the tables.

Food was cold which you just excpet at this point, looked lazily put together. As disappointing as it always has been.

Either a bunch of monkeys work here or a bunch of idiots who dont know the difference between BROWN sauce and KETCHUP, a bunch of absolute incompetent morons work here

We had an issue with Uber Eats where the driver told us at our door she only picked up half our order. UberEats were useless, but we rang the restaurant and then came round the drive thru to collect missing items. Staff were lovely, wish I had asked the name of the manager that spoke to us as she was an asset to the company. Shame Uber is letting them down as wont be using UberEats ever again.

All good friendly staff

Busy place I appreciate but the food does take too long to be ready. My issue isnt the time taken although it really should be quicker and Ive been in some much busier mcds regularly where the food delivery is almost instant. The problem with my visit here on this occasion was the child who called my order number! When I collected my food I asked for extra sauce pots, these were launched at my tray of food in such a nonchalant manner and then she dismissed me with a flick of her head and all this without uttering one word.

Malvern great staff. But its getting so expensive now.

Cant get an order right to save their life

Worst McDonalds around. Food always arrives Stone cold and always missing items. Bunch of clowns working here thats for sure !

Time and time again disappointed with everything to come out of the door of this place that s if I even get the correct items. Can barely get a water right. I don t know why I keep wasting my time and money on this branch just go the extra miles to the Worcester ones would still be warmer by the time you get home than this one Food

Good value for money No parking restrictions. Park for how long you want to. Touch screen and counter service. Complete a survey and get a deal. Parking: Lots of free parking with no restrictions on the time.

Used the drive-through and had to wait for food, which was cold and unappealing, compared to other McDs its not the best when busy.

This store has changed so much since last year. There are 2 staff members out front who are always friendly and helpful, food comes fast as it should. Such a better ran place now.

Foods always cold Only interested in delivery driver Food

Although be it a a cheap and fast service, I made all the staff aware of my partners allergy s asking for certain things to be prepared separately, but no they came with the burger I asked for them to be incredibly clear of, staff are beyond help, I very clearly communicated that it was a issue to the young woman and young lad at the counter around 1:20/1:30 this morning and yet the order managed to slip though the cracks, we didn t check until we were home but I m glad we did, unless! Dietary restrictions: Incredibly poor due care

I thought our order was perfect until I realised that we were missing 2 large diet cokes from our delivery order, we were missing 1 large cappuccino last week and me and my mother aren t happy with this type of service.

Never get the orders right! I ve just spent £15 on 2 burgers. No fries! Lucky to get a straw, every time I use Uber, each one says it s not there problem..! Don t use!!!!

Very busy so ordered via the app. The food was quick to our table.

The worst McDonald s I ve ever been to

Possibly the worst Mcdonalds I have ordered from... order placed inside at the kiosk.. 1 person in queue in front Food took 9 minutes for 2 big tasty meals A 3 minute drive later and he bag is opened and the burgers are ice cold.. which is odd because the fries have kept their heat just fine This is the fourth time in 2 years coming to this mcdonalds and it hasnt changed... every visit is the same, lots of staff stood chatting, very slow food and burgers are always cold

Chicken selects and chicken wrap were both cold

OK bit slow and forgot sauces

I love it!

Standard drive through, Fillet with onions.

Literally the worst McDonald s there is, 3 of the last 4 orders have had multiple items missing - not just sauces but actual burgers! The main parts of the orders?!. Out of the 7 burger meals ordered our delivery has only had 4 burgers arrive. This seems to be a far to common issue after speaking with friends. The staff must be absolutely useless, as ordering from any other location has given me no issues. Thankful for uber eats being able to give you a refund.

I went to grab a coffee this morning , unfortunately when I picked it up the lid came off and it spilt everywhere, the lovely lady quickly helped me clean it up , checked I was ok & brought me another coffee !

Decent food, chips were very good when I went.

Does the job init

Friendly staff, good service... The quality of breakfast has improved over the last 3 months. Id rate it in the tip 3 uk maccies! Tooting Broadway being the worst ever! Food

Very fast click and collect service

Havent had a mcdonalds in over a yr So used drive threw. Ordered a double big mac meal medium. With vanilla milkshake So straight away milkshake machine not working Wen got home found the double big mac only had 3 burgers and not 4 and they wernt cooked properly, only one slice of cheese, it was bloody disgusting. Fries wer the only thing edable in the meal. Apple pie was lovely and hot. New choc pie is defo not worth £2.40 thats a rip off. Wont b going there again

never ever give you sauces when you go through the driver through , I wouldnt bother me if I had to pay for them, this is about 5 th time this as happen

We usually have McDonalds time every Sundays in Worcester, but this week, we had to travel to Malvern, and also, we stopped at this McDonalds because it was on our way back. I was so disappointed that they didnt have most of the food and drink we usually buy. No cola classic, no milkshakes , no plain burger, no extra ketchup (you need to ask the staff to give you extra). The only reason we eaten there was the childrens, otherwise se was going back to Worcester where usually we going. Staff was kind and fast serving (the stars only for them, otherwise zero stars) Parking: Huge location for parking Kid-friendliness: Staff friendly

Its a very average McDonalds...

Every time I go there, something isnt working. Last time was the ice machine, so we drank our coke warm. Two out of four ordering screens werent working. Before that was the milkshake machine, the date before we drove through and got home with different orders. Isnt that bad, inside is clean, maybe Im just unlucky.

Been a few times. Always pretty busy but have never had a problem. Drive through took a while one of the times to I tend to order online and collect inside now. Parking: On a retail park and next to Morrisons so plenty of parking.

Ok sometimes gets the orders wrong or missing items.

Always terrible service from people who clearly would rather be literally anywhere else in the world than serving you. Ordered on the app well before breakfast ended and arrived for collection and told that I couldn t have it as its now 11 am. Despite ordering and paying well ahead of time. At the same time behind the most unhelpful person (can t do it, kitchen closed for breakfast), they were constantly throwing breakfasts on the floor in a massive pile and throwing pancakes at each other. Also don t try to call the place as they don t answer the phone ever. Mac Donald s senior team need to get to this place and have a word with whoever is running this place. Tired of the complaints people tell me about it and the terrible service I get too. Just go to another Macclesfield, trust me. There s one like 5 miles away, that s what I do now.

very busy place as it is just opposite a beach. food is all right the same like in other macdonalds and the service is quite fast for such a busy area.

Whether in large groups or just 1 or 2 people, service is almost always quick, staff are friendly and food is adequate

It is an ideal place for a burger. Situated in the middle of an out of town shopping centre. Lots of parking spaces or drive-through . Run aficiantly , clean and well staffed. Great place for kids.

Worst McDonalds Ive been to. Very slow service took 20 minutes for food they also got order wrong as well and food was cold. Speaking to other customers apparently getting orders wrong is a common issue there Dietary restrictions: Need More selection for people with allergies

All ok, but logging into the app was very slow.

service was good but people in there were quite rude as I am disabled dont like being pushed about

Took for ever for the food to come. They prioritise uber and just eat orders

After been told from a member of the team they don t put the frappé machine on everyday because it s more to clean up the one day in 3 weeks they have turned it on they can t even make the drink 95% ice not even been blended. Place is a dump and would recommend you stay clear

Service was great and food was yummy

Women at the drive through at 8:15 messed up our order we asked for 2 vanilla milkshakes but she put 5 on there and deleted half of our order, service was terrible but food is good as usual, please I beg put women back in da kitchen

The usual fast and friendly McDonald s experience

Disgusted. Food missing, paid priority delivery. So they have money and I have missing food. Bunch of thieves

Always incredibly slow for even the most basic of meals (15+ min wait for a wrap of the day with no amendments?!)

Gas become soo now !

We ordered our food then we were served at the table and brought our food by a lovely Indian lady, very polite, exceptional service, she was really warm and welcoming to everyone...she should be commended for her quality of service, style and good grace. Very rare these days and she made the experience so much nicer.

Burger came wrong took it back made a new one had a hair in it and staff verry rude got to be the worse one I ever been to

I have visited the McDonalds establishment at Malvern Retail Park twice this week, once for breakfast on Wednesday and again this evening for dinner. On both occasions, the level of hospitality extended by the staff left much to be desired, making us feel rather inconvenienced. During both visits, I encountered a prolonged wait for service (15+ minutes wait each visit) without any explanation from the staff. After eventually placing my order, I specifically requested that both burgers be prepared without any additional toppings, due to my sons severe allergic reaction to onions. Regrettably, despite my clear instructions, the order was disregarded, resulting in the burgers being filled with onions and other unwanted ingredients. Consequently, the entire order had to be discarded. In this day and age, not only have McDonalds prices experienced a considerable increase, but the quality of service and the professionalism of the staff have noticeably deteriorated. It was disappointing to observe a lack of adherence to basic hygiene protocols, such as staff members not wearing hairnets. Additionally, the restaurant seemed to have an excessive number of idle employees, contributing to longer waiting times for food, all while the cost of dining there has risen significantly. It is evident that the overall standard of this McDonalds location has experienced a marked decline over the past few months.

If you like Milkshakes I would probably pop across the road to Morrisons and pick up a Yazoo as their machine is never working. Rarely get your order correct, when they do half of it is usually cold. Went there about a month ago and witnessed 4 people getting a full refund due to them getting the orders totally wrong, the food being inedible or having to wait 20m. Go at the weekend and you re surrounded by extremely annoying local teenagers dressed like clowns, can t sit Still for 10 seconds so the whole joined up seat shakes and sit there nursing one coke between 5 of them while they talk utter rubbish like they re top level gangsters. Only go there because the kids like it.

I mean, its McDonalds, you kind of know what to expect.

Took grandson there

Found a Foot in my nuggies

Never have milkshakes!

Just maccies.

Food order wrong. Rude staff. Slow Food : 3/5

Sadly the chips arent very good anymore so is the burger the burger is very small and not very thick burger buns

As per usual the milkshake machine wasnt working, I regularly visit here and seems to be a regular occurrence

Never gave us the drinks we paid for and in our rush to get to the airport drinks. We assumed they were in the bags. Called 5 mins later and was told we would get credit refunded but nothing ever happened. Poor customer service.

Parking: 200+. Food

Regular maccies

Staff are working flat out but the introduction of Deliveroo and similar has noticeably impacted quality of service.

Waiting over 20 mins for food in the click and collect bay, then when it came out, it was missing items. Its not the first time its happened either

Usual food nothing special

Slowest service ever. Whether it s drive through or going in.. takes FOREVER. No one smiles, everyone looks like they d rather be anywhere but here.. and the food is ALWAYS cold.

After being here many times I have been disappointed more often than not recently. When going in to pick up a take away I ve been left waiting for over 30 minutes on a couple of occasions. My parents went the other day and food came out cold. However, if you go when it s a quieter period everything is okay!

4th time in a row they have messed up my drive thru order. Never again.

Ive been using this mcdonalds since it opened But the food has gone down ,always cold . Fries are freezing not even warm . Every week Ive been down to try get iced drink or milk shake for my son there never on. Why have stuff on menu if your not gonna switch machines on . We all know its because to much work to clean apparently. Also tonight no sauces when we got food home And had to go back in and change fries as one again freezing cold

Very helpful floor staff and service with a smile

Serves cold food and worsen day by day especially at night

Front staff Very rude when you try ask a question they would run away from you specially very nasty to delivery drivers. Meg need go back to school get more education

Disappointed, food tasteless, no milkshakes (machine broke) Dont recommend anything

the worst working and lazy people in uk is at this place mc Donalds malvern great

Very good be back again

My friends have very friendly experience with crew staff jobin George. Overall experience was good

Always great food with friends

Ordered a delivery, arrived half hour later than suggested food was stone cold, no dips were included, no straws for drinks, the strawberry milkshake had something in it and smelt of Marzipan and tasted like it too, everything was put where it belonged in the bin,