The Malvern Restaurant in Malvern

We stayed 1 night at the hotel. The dinner was excellent. We ordered the steak grills, and they were delicious and cooked to near perfection. The staff are very friendly and helpful and better than expected given the strange reviews on them being slow. We ordered the Italian bottle of red, which went down well with the steaks. They had sea bass on the menu, but it's essentially Asian style stir fry with sea bass, so it was a bit confusing. I guess when you are in the Malvern area, you should really order steak or any red meat given the quality. The only strange thing of the restaurant is that people just come out from the spa and dine with their spa robes and wet shorts. We obviously got dressed up but didn't know about it. It's not a big deal, but just a bit weird. The decor of the restaurants needs a bit redoing but not for me to judge. Overall, I highly recommend the restaurant for the food :)

Always have a fantastic time always good service food is always on point staff super friendly.

The service is very slow. Been twice and waited for drinks both times. A couple had waited before us and thet had forgotten 1st visit git asked 3 times what drink i wanted while I stood at the bat for 20 mins noone else waiting. Noone knew what they were doing and all 3 staff were under 20 just no management at all. Then suddenly one lovely guy told us to sit down and took our order again and made such a great impact I let the negative sly. We had sourdough with this mixed salad as a light bite and was beautiful. Our service witl him was great! Professional! He even re wiped our knife and forks. 2nd visit I sat in the restaurant where a waitress came over spoke Extremely loud while taking ny order which was quite embarrassing when you ask questions about different foods. People did stare. I ordered a coffee and soft drink and it took so long I went to the bar myself where it was just sat om a try. I said I will take it and our waitress got very blunt saying no I'm back now I will bring it. STILL waited another 5 mins and when it did arrive my coffee was so full it Spilt all down the cup and saucer. The coffee had be left waiting that long the Spilt coffee was dry all around the cup. Extremely messy. When I asked to have my coffee emptied to make room for me they still brought me back my dirty cup and luke warm coffee with stained coffee all around the rim too. She then acted very confused on what level to leave the coffee for milk. I had sweet chilli mayo crayfish wrap. It had no taste at all. I ate it as it was healthy but it was just like eating plain paper - fish was OK but not worth the money. Both times it was quiet. I feel they need to put more experienced in fine dining service as this is an expensive place and beautiful surroundings paying 87.50 a mth. Then paying extra for food and drinks. They needs more of a professional approach

Welcomed with a smile. All good. Spa ok views not the best-overlooking the grotty building walls of the premier inn. Massage ok. Girlfriends was with a Ukrainian that could not speak English so no communication on massage requirements there??? Room not cleaned still had the previous persons what looked like a dropped croissant crumbs on floor, bed not properly made. Had the cheek to charge £8 service charge. The drinks WELL…. If you’ve been here you’ll know the cocktails are AWFUL, and I mean awful, they’re not cocktails. Dinner weren't the best either tbh. Over priced. Overall not the best. Most of the staff smiley . Breakfast ok had the full English but again it was ok. But for nearly £500 for the day/night there’s much better spas to visit. Wish I’d took all the photos now to show but was trying my best to just see the good things than the bad. But do think about my comments as they’re genuine and from a couple than go many places in the uk and abroad. Oh the spa towels we were given, one had a big hole the other brown stains…. I mean cmon get the simple things right please. So for me I’ll never return.

Breakfast, seated at 09:05 food order taken at 09:37, breakfast items on the full awfully cooked, I am a chef who worked at the Gifford hotel so my standards are high, but the lacklustre attitude of the staff was like a daze, my breakfast was missing key elements that were standard, no management present unfortunately, I am a member of 6 years at the Spa this was my first and last dining experience, don’t expect the two star AA as boasted think more Road chef of the 80s with out the service.

Was served raw turkey sandwich which I ate half of before realising, they apologised and offered something else, but didn't want to eat anything else as felt sick. They didn't charge us for anything however. Wouldn't go back for this reason!

Despite the Malvern Restaurant being located on an industrial estate the food is surprisingly good. I had breakfast, lunch and dinner whilst staying in the hotel and using the spa. The ingredients appeared fresh and of good quality in my lunch and dinner dishes and the food is well presented. Service is efficient and friendly. Although I am not used to eating such rich food when I stay at spas, the Malvern Hotel is a great venue for special occasions because the restaurant is so good.

Fine dining at less than fine dining prices. The desserts were a particular pleasure. Pleasant atmosphere and surroundings. Service was a little hit and miss, we weren't offered rolls until half way through our main course, but they were polite and enthusiastic.