Wendy's in Maple Ridge

This Wendy s always makes me sick. Every time I go, and they are so overpriced now.

Went there on the way home from work today and I was served a COLD burger, The cheese wasnt even melted on it. Only reason I could justify the 2 stars was that I was able to enjoy the hot fries before going home to microwave my burger so that I could finish eating it. Not going here again at night.

It took 15 minutes to get my order, they don t know how to there job and I m very disappointed with the service

Good food fast service!

Ordered 2 jr frosties and laid for regular frosties didnt realize till got home

Very bad attitude, and I spoke other language

Order is always wrong. I been here over 20 times and have never had an order be correct. They never listen at the speaker and then give you attitude if you tell them something is wrong with the order. They try to tell you that you are wrong. Super unprofessional, workers always have attitude, and order is always wrong

Rude customer service, ordered a pickup through skipthedishes. Went to pickup via drive thru (was pouring) . Asked for my order at order window, they told me to drive ahead. The person at delivery window was very rude, Just kept looking at me in a angry way . Had to repeat everything again, then he handed me my own order in a very weird way like he was doing some charity. I was asked to come inside for pickup from next time. I pick food from Mcd and other stores all the time never had any issue. Weird Guy, if you dont want to work please quit. His way was very rude, never going back again. Couldve said politely

I went the first time to Wendys with my to son.The worst costumer service and the person as a cashier I believe from east Indian . He almost fight with me and I ashamed infront of my children

One of the better Wendys in the franchise. Baconaror breakfast sandwich was delicious! Definitely comfort food. Food

Food is always good and fresh. Losing star because wasn t friendly.

horrible service and not smart people who work there

Retarded people that work here

Unbelievable location. If its not the Wendys App not working, their debit machine is down. If the Apps working, their point system is down. Employees complain how little they make and the store profits 20,000$ a day and even more on weekends. How about invest a couple thousand dollars into the store. Theres an idea. Wow.

horrible i don t recommend. Silly people made me sit in drive through and order for 20min, till they told me the machine was down and cash only. wasted my time, don t go to this location they ll rip you off

Good food, some of the worst customer service ive ever seen, The management is extremely rude when dealing with any issues. Avoid this wendys if you want to be treated like a customer not a burden.

Did not receive fries in my carry out order

They always miss something in your order. Arrived at home, checked the food and no kids meal put in the bag.

Wendy s is DYNAMITE! Good food, great service, unbeatable prices! Need more vegetarian options! That s my only gripe.

Specifically asked if there is anything else than chicken in the burger, was answered, NO ONLY CHICKEN, LETTUCE, TOMATOES AND RANCH . Guess what I found in it! First and last time ordering.

Wendys breakfast is my favorite fast food but Im officially not pursuant it from this location ever again. 3/3 times Ive had shell in my egg. Multiple times drive thru has been super slow and even run out of sausage before breakfast ends

im a regular customer and every visit of mine in this restaurant is worth full. I always got hot and fresh food. If you have any doubts staff is very helpful and friendly.

I have no idea why this Wendy s have low star. Either what is going on with this team. Because I never had that good Wendy s before. THEY MADE ME REGRET I DIDNT SPEND MORE. Absolutely brilliant, I wish I took their name so I could put in here. Best ever, without exaggeration the nuggets, cheesy cheddar burger, basic simple jr burger only the ghost pepper ranch was not cold enough. But it s already 10000/10. I will definetly go this Wendy s one more time in my life, I am so appreciate to you guys, I wish I could give you tip

Good clean Wendy s

The young man was new who served us, he was very friendly, tall. The service and the food was great but the lobby was horrific, a young man came and changed the garbages but there were trays and garbage on the tables which he neglected to clean up and put in the garbage before he took the garbage away, very sad, where is the work ethic??

Didnt have enough sausage to finish serving breakfast until 10:30, and slow fullfilling orders: took 5 mins in the drive thru

Terrible service. Drive thru. Simple order. No bacon on the junior bacon cheese burgers. No sauce. No lettuce. No time for our trip to turn back. Absolutely ridiculous.

Food was disappointing and they had no ice available. Gave pop, frosty everything at room temperature. How can a restaurant not have ice, can t just go and buy it instead of saying no? Worst experience

Gave me food poisoning

The staff here are very rude and discrimanatory towards customers for tryimg to claim a free burger from the receipt of your meal purchased days earlie. This is one of the employees at the Maple Ridge Wendys. and a couple of female employees making fun of a gentleman in a wheelchair. How Rude is the that.

Place is always dirty inside, drive thru gets orders wrong and when you try calling you get a recording that says the person you are calling is not taking calls right now We ve given them so many chances but today was the final straw. Never again will we go to this location. If we really need Wendy s (lol) we ll run across the bridge.

When I asked for lettuce on my burger, they gave me the tiniest piece ever, and a lot of ketchup. The fruit punch juice was very bland, with not much taste.

Great

Love the spicy chicken sandwich ... The best! Breakfast potato wedges are awesome! Food

worst Wendys. Always Always get stale buns at this location. Not sure why, maybe they cant be bothered to close the bags but its disappointing. Save your money and drive to the Mission location

Ordered a frosty..chino and only got iced coffee. Went through the drive thru again and told them. Then they gave a cup of icecream to add. We complained that they should redo it and even complained to their head office and no feedback.They were very rude about it and said they dont have a muxer to do the frostychino.

I always go through the drive-thru.My main staple here is the Apple pecan salad!! Always fresh and so darn good! Its my favorite, of all times!! Thanks Wendys! Food : 5/5

Absolutely done with this location, tonight was the last straw. Dont know if its new staff or what but this last month food has been sub-par, fries are rarely fresh, cheese sauce is always lumpy. Tonight asked for root beer no ice with my meal, they said the machine was broken so I said okay to lemonade, they put ice in and completely refused to get a new one saying we didnt ask for no ice. They were both very rude at the window. In no way was that proper customer service. And I asked nicely for them to please switch it, their response was very uncalled for.

Drive thur seem to have the better service. In dining.... I will never do again. The lady in the blue manager shirt was trying her best to correct the endless mistakes her employee had done. She would of been better off firing the young lady on the spot. So very rude and disrespectful. She was not at all listening to what we were ordering and had the nerve to get mad at us, four customers trying to get her to correct the orders. She stormed of as we were trying to explain to her what was wrong. She kept tell us we didnt order any of it. It was unreal....taco salad with no taco, meals with no fries or drinks.but we paid for it. No bacan for the baked potato, just a pinch of chives but I had to ask for the sour cream. It was so frustrating we took what we had and sat down. Then some man came around and was coughing at people while eating in the restaurant. Not a customer....he was walking and stopping between the tables. So we all got VERY sick two days later with the flu.....NEVER EATEN IN EVER AGAIN!

This location keeps forgetting items from my order. Always have to double check to make sure they put everything in the bag. Several Times I was in a rush, I didn t double check, and I have burgers missing.

Food never fails to deliver, as with most places customer service is starting to lack.

Decent atmosphere and helpful staff I like it Food

While the food is delicious, the wait times from the slow-to-start-the-day breakfast spot isn t worth my late arrival to work.

Got a JBC with only 3/4 of a top bun. Ive heard of lettuce shortages, but not bun shortages.

Went to drive-thru.. no one says hello or anything.. 5 minutes later i go ummm are you even open? To which the guy finally talks and says ill be with you when I can. ..cool. So I wait. Another 10 minutes. At this point there is 4 cars behind me getting mad, so I said screw it and just drove away. This place suuuucks.

I went in about 11:30pm. It was very busy and my order was messed up. So one of the employees helped remake my order and Lauren the manager was such a sweet guy, he was really overwhelmed and tried his best to hold everything down. He apologized multiple times (even though it wasn t a big deal to me) but I just want to say he deserves some recognition.

Forgot a whole meal again.this is the 2nd time from this place. I picked up food to bring home. Live on the maple ridge mission border learned my lesson check the bloody bags before leaving. It was a rush and i am betting no one checked to make sure the right food was given off. Called and they responded to oh just come back ya no. I almost didnt get in my subdivision due to the snow and ice. Will be telling others to skip this place as it all about speed. So if you do order just check your bags before leaving the window.

It says I visited 2 days ago... Actually, I get breakfast here almost every day. Food is good, and the wait in line is less than half of other fast food places.

What s I would expect

I ate here yesterday and got sick last night and this morning. I got food poisoning from the chili and or cheese burger. Vomiting and very sick from this place.

Normally slow. Food is okay but if youre a delivery driver prepare to wait for 20mins+ and or be talked to rudely when asking for order number Update. Got sick so 2stars to 1 star.

I reviewed this location as 2 stars months ago but this is a solid 1 star. Food cold. Never fresh and pop tastes like tonic water

Consistent Wendys experience, have never had a wrong order.

mmmmmmmmm burger yumme

We were at this place yesterday for dine in . I m very disappointed, foods are good but to find a clean tables and chairs to set to eat . None of them are clean at all . I informed the cashier to let them know that someone had to wipe down all the tables and chairs. Covid still exists and they say they are very busy !! Really. Poor management

Mid

They forgot things even after being asked if it was in the bag. Had to go all the way back thru drive thru and get items not in bag. This was the second time. Food

Food was disappointing has gotten progressively worse over the years. Used to be my favorite fast food place very disappointed.

Slow down

Lady name Aman gave me good customer service. Will definitely come back. Cheers!

Very good

Got a wrong order at the drive through.

Worst service i ever seen and im not one to complain but no one spoke english it was 15 minutes to serve one person and every single persons orders were messed up ! Will not be visiting this location again !!

almost every time i come through here, something about my order is made wrong.. they seem more focused on speed than accuracy or making people feel welcome.

Tip : ask for fresh fries on drive thru. You will get nice steamy crispy fries! Best fries for fast food chain in my opinion. Food : 4/5

Hit and miss, had some clearly thrown together wraps and cold food but its just standard fast food. Staff is nice but quality could be worked on.

Service was fast. Food was good. I just wish their frosty was available more often especially the vanilla flavour.

Food has gone down hill

Horribly bad service! They never listen to you, they always get the order wrong, and you always leave unsatisfied! Tonight, I was grabbing a bunch of food for some friends, and I & we got the wrong order completely... was supposed to be 2 Dave Single combos (small drinks, medium fries), 1 jbc combo (small drink, medium fries, 1 crispy chicken BLT combo (small drink, medium fries) and 1 bacon double stack combo (medium fries, small drink). They ended up giving us 1 Daves burger and small fries, 2 large drinks (which i never ordered), 1 chicken burger (which was wrapped in a JBC wrapper) small fries, and 3 deluxe cheese burgers with small fries. They mixed up the packaging for the burgers, gave us the wrong ones AND charged me for 3 combos (including 3 small drinks) BUT didnt give them to us. Not to mention the chicken was under cooked and the burgers were apparently extremely cold & flavorless. All of that came up to over $60 dollars!!!!! Insanity! I am completely and utterly upset and unsatisfied with the service as well as the food. Definitely will NOT be coming here again!!

Went through the drive-thru and they told me wait out front and closed the window without saying which way to go, the front leads right into the Tim Hortons drive thru so you have to either turn left or right. Waited a little off to the side, and even stood outside of my car for 15 minutes and no one came out. I called the phone number and saw her pick up the call through the window and she goes I have your food (which she did not, I could see her) and walked back to the kitchen and served three other people in the drive thru first. Waited another 10 minutes almost. When the food came out there wasn t a spoon for the frosty or a fork for the poutine. Super frustrating when you re just tryna go somewhere quickly.

Love the chocolate ice creams in the summer!!

Terrible.. Took forever to get ny food even though i was o ky one in the drive through.. When i got to the window for pick up the person did not even greet me. They continued their non work related conversation with another employee after finally being handed my food i was frustrated and just wanted to get home so didnt check the bags and discover after that half my order was missing.

Made the mistake of ordering a sandwich, small frosty and a lemonade in this heat wave

Drink cup was broken and cup was dirty under the lid

The order taker was great. She greeted and thanked me, got all the specific details given right. She had a big smile when she handed me the order. Food was fresh - fries and the chicken ! The manager on duty seemed so cool ! He had a wide smile :) oh how I miss working ! I know the feeling being there so seeing their facial reactions/expressions while working brought nostalgia to me keep up the good work !

Store cleanliness: 1/10 As we walked in the dining area floor was dirty, tables were seen messy with crumbs, I had not been helped right away. I was waiting with my friend for approximately three minutes. Food wise: 4.5/10 Breakfast wrap were up to par. Freshly made with great lasting taste. However, our two orders of french toast lacked freshness. Two bites into our wraps the french toast sticks got cold. In the future I hope they will serve all items on the orders fresh rather than leaving some items cold. Additional comments: Overall rating: 5/10 Reason being we understand it has only been two hours since opening and there were not a lot of people working to attend all the positions of the store. Cheers!

Love the French toast sticks and breakfast sandwhiches and great service. Food is always fresh and hot.

Walk in last night workers standing around talking and lots of garbage on the tables and dirty floors

It s Wendy s, who actually reads these reviews lol

Great location

Hadnt been to Wendys in forever. Food was decent. Used a coupon and was able to upgrade (which some places wont). Fancy drink machine had LOADS of drink choices which was really nice. The also have nice salad options. Parking: Plenty of mall parking close to restaurant. Kid-friendliness: No play area - but fine for kids Wheelchair accessibility: Easy access

I went to order a spicy chicken combo, the pop machine was down and they suggested lemonade (which was terrible). But never mentioned they are charging us extra.

UPDATE 2 YEARS LATER: They remain the best Fast Food in Maple Ridge. Service and quality TOWERS above the local MacDonalds. Most well managed, Error-Free, and Efficient drive through of all drive through windows in Maple Ridge. There is no other business with a drive through that can match this level of quality. Its not even a contest. I can pull in here with 4 cars ahead. I order in less than 60 seconds. I pay. When I get to the pickup window its ready. that includes when I customize 3 or 4 items on my burger. And amazingly, they even get a it right. Im quite serious this is the best quality drive through in Maple Ridge. Their speed, accuracy, and professional operation makes MacDonald s look like complete Amateurs.

When you have no time and youre in a hurry Parking: Lots of free parking Kid-friendliness: Very kid friendly Wheelchair accessibility: Yes

Prices have doubled in just a few years, a burger alone is now almost $10. The 1.99 menu is now 3.50. On top of the prices being higher the sizes have become smaller. The medium frosty looks like a small. The large chili looks like a small. The chili didnt come with crackers. There were zero napkins in the bag, and they had no dispensers in the store either. So so cheap and dirty, but glad the ceos are making millions in bonuses each year, dont want them starving.

Wasn t expecting any service here, but the night shift manager desired this!

My daughter was visibly upset and the lady at the drive-thru was trying to cheer her up. She gave her a toy even though I did not get a kids meal. It really made my daughters day. Great customer service consider giving her a raise. Oct 25 5:20pm

They are consistently good

The patty size was a joke. It s not the Wendy s it used to be.

A lot of tables were dirty and needed to be cleared and wiped. Garbage cans were overflowing with trash.

Asked for a hamburger and the CSR tried to talk me into ordering something else. Also tried to turn a small fries into a medium. Pretty obvious that they re turning into sleazy used car salesmen, and using annoying sales tactics to up-sell. Super annoying. If I say I want a cheeseburger, just give me what I ordered.

They serve leftover food at this location. My son is still at the washroom right now

Ive come to this Wendys many times and the food is always on point. I recently tried their French toast sticks and they were very good I would recommend them.

They need to hire more people

The service is very poor especially for delivery. They made me wait unnecessarily. Every-time they made me wait at-least 15 minutes for the Uber/Skip pick up order. The staff prefer chatting instead of taking care of the customers and So unprofessional staff. The delivery drivers are also taking care of their customer s food.

Wendys is always a nice treat. Food is fresh and hot and exactly as ordered .

Could be slow! It might be the only fast food chain has a fresh salad. Frosty is something you dont want to miss.

Like it so much) was my first time to try burgers

Literally got a jbc with no beef patty and on delivery too so I paid delivery fees for a bun and cheese and couldn t even get it replaced such a waste of money

My burger has two bottom buns, one of which is so thin it broke. Fries are iced cold.

Worst experience and worst staff i ve ever seen at a Wendy s! I am not one to leave reviews let alone of fast-food places but tell me why I sat at the order window for 10+ minutes without even being acknowledged at 11:30pm then sat at the food window for another 5 minutes as the staff chatted amongst themselves. 25 minutes for my order and i get and iced tea without any ice in it and JBC with NO bacon NO lettuce NO tomato and NO sauce? I love a nice warm iced tea and a bread with a patty and cheese thanks wendy s!

Was ok...personally dont eat there ...

We went through the drive through. The salads were really good. Should have checked my bags before we left as we didnt get the fries that wed ordered. It was too far to go back and complete in person.

Pretty consistent, get an extra smile or two at this location

Hot and fresh and does customized orders with perfection. They are so fast. Amazingly fresh and juicy. They dont use old stuff. I saw a woman manager leading the team. Thanks! Please keep up the good work!

Nice location, good hours.

Wendys nuts drag across ur face

Their spicy chicken burger is to die for! Ive been a loyal consumer of said burger for nearly 8 years now, and I still crave it! Also this location is nice, usually very clean and friendly staff!

The managers there dont seem too nice to the employee who worked tonight at the front counter. They were out of lettuce apparently, but got lettuce on the JBCs my friend bought? Shortly after I ate my food, I started to feel really nauseous. I dont know what it was, but its making me feel really sick. I usually go to the Wendys in Mission, but it seems the bad Wendys business reaches even out to maple ridge..

My husband and I have been on the keto diet for the last 6 months and practically the only place we like to eat out is Wendys because they will wrap everything in lettuce for us with no additional charge and pretty much every time we go here Our order is perfect. Its done quickly and how can you beat this price?!? Staff is also very friendly and helpful.

Wheelchair accessibility: Always

They must have switched up their supplier for the chicken fillets because the new ones are disgusting. Rubbery and cold in the middle couldn t even finish it. Don t eat here goto Mary browns or Popeyes if you want a tasty chicken sandwich.

Wendy was a one night stand , she took real gd care of me that night , my buddies too , she did not discriminate . I mite go back like a wild man and get a bag of jbcs and some frostys . Perfect went you accidentally getting inebriated from people partaking in the devils lettuce near you.

Nbvgg

Service was not very good and we waited to long for our order

Went thru the drive thru and the manger pulled us for 2 junior bacon cheeseburgers and two small frostys we waited 30mins I went in asked the person on counter he went to the manger and she said in a snobby i am better then you voice they are waiting 2 seconds later I get the bag in my hands the junior bacon cheese burgers where thrown together sloppily and my frosting where more of a milk based drink instead of what they should of been

The most worse services I have ever experience in my life. Staffs are so rood and irresponsible if costumer complain abut something they argue with costumer instead of apology. But when Debora (shift manager) is there every thing runs smooth and nice she is so polite and kind and when she is there every thing will change even staff attitude. I love Maple ridge Wendys when Debora is the manager. Thank you so much Debora for all respect.

A epidemic of plastic in our water and they decide to add an extra billion plastic cups a year to the mix by switching their paper cups to plastic.

A very good place to hangout. The food was great, sandwiches and meat are fresh and well maintained by quality.. friendly staff and pocket friendly offers round the time... I almost visit this place every day and time in a week... Never got bored of visiting again. Parking: Huge parking place

Good food

Staff is kinda rude and the food is rarely put together well

My order has been wrong 3 times in a row. It tastes great and the staff are very friendly. Just very prone to making mistakes

came here through the drive-thru with my mother nearly every night during the pandemic, made friends with some of the employees, the food was great, and the workers here were great and super sweet. one after one, they all left or were replaced, and now this location is a shell of its former self. i just ordered my usual, a baconator with large fries and a sprite. the baconator was room temperature and tough, as well as had an unplaceable spicy taste that shouldnt be there, and the fries were completely tasteless and cold. so sad to see how far this place has fallen, but its a testament of what happens when you dont care enough to keep your best employees. what a shame. cant recommend this location anymore. even the very rare off-nights we had during the pandemic werent this bad.

The worst wendys my gf and I have ever had. Both our burgers were poor quality. Turned me off wendys for a while.

Drive through is always a nightmare

I have been going to Wendys for years, those big burgers just hit the spot. Lately the fries have gotten so good but the best breakfast sandwich lately has been the Breakfast Baconator....love this sandwich, oh yeah and the coffee was great as a double double as well.

They gave me wrong order and I asked for 3 sandwiches and they gave me 5 and it s still not that good

Fast food

Its so hot and juicy

The food is good if they ever get an order correct omg this is painful ! Double and triple.check what u receive cause its rarely accurate

No vegetarian food

I only have a frosty here

Enjoyed the simple burger and fries

Great service