The Well Public House at Chances Maple Ridge in Maple Ridge
22710 Lougheed Hwy., Maple Ridge, BC V2X 2V4, Canada
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Came here for a spontaneous date night. Spacious eating area and live band on weekends so that was nice. Food was really good. The Well Burger is solid. Homemade 6oz patty with a nice char on the outside. Service was a bit slow (we were there about an 1h30mins) however they were hosting what looked like a Christmas staff party for a large group so it was understandable. I also felt like the portion size for the fries that came with the burger was a tad small but everything was hot and fresh so overall it was delicious. Would definitely return!
Pre covid this was the place for great deals and good quality food and i would eat dinner here 3 tines a week. But for the past 3-4 years the quality and value of the food has become a complete dumpster fire and 🗑. There are no daily deals, no specials, just the most mediocre food ever. It is so bad that I frequently choose to go hungry than to eat nothing but disappointment. It is now $10 for a bowl of tomato soup or even a simple mushroom soup (not even a protein 🤦) The only thing keeping the doors open is the casino, because if this was a "stand alone restaurant" it would have closed years ago. The only savior is the long term staff that all know this place is a joke! I have eaten here tons of times and know the difference between good food and garbage, so take my advice and eat somewhere else; unless you enjoy breakfast that almost everything gets dumped in the deep fryer flavor where the only savior is the toast. 👎 I give the food ZERO stars if I could and I am being very generous with this review.
Ordered their wings and they tasted like they were old had been fried multiple times... were not tasty. Felt gross/sick after eating them. Drinks were ok.
Had dinner with friends. Her and I both got the Veal schnitzel, was good but the vegetables were over cooked. The roasted potatoes were ok. And our other friend got the Ginger Beef and Broccoli, it was meh. Not really anything close to a Ginger beef, more like Hosing cause with beef and broccoli. Last was the Well Burger. Was OK. There was only one server and she was extremely run off her feet but she was doing the best she could.
Wow this place has certainly gone down a long steep hill since 2022. Paid $18.90 + tip total $22 for this tiny grilled ham & cheese. Bread was sourdough & EXTREMELY hard. It tore apart the inside of my mouth. Only 1 thin slice of ham folded in half on my sandwich. Paid $2 for side of gravy, which was only filled a quarter of the way up in small container. What did they expect me to do with that! & that was $19.. What a disappointment. I go to this establishment a few times a month, & I've never been so upset with a meal. No, I did not complain; it is not my nature. My son also got chicken strips & fries, & his strips were so hard & small & he got about a tablespoon of dip in his small container. 😡 Overall, just a really, really bad experience. I do hope management sees this!!
Steak & eggs were delicious. (Not on the menu btw but you can request it) Service was very good and the atmosphere was nice and relaxing. Nice fireplace and open concept. Will try again forsure! Pricing was also good.
Wonderful staff, amazing food, and very enticing atmosphere. We had the Mac n cheese w/broccoli and bacon, the beef dip, and a Ruben. Absolutely amazing and all for a decent price. Would definitely recommend and go again.
It was our first time here last month and we popped in for lunch. We were very impressed with the $9 price tag on the flatbread pizza so that's what we ordered!! I had the "Mediterranean" which is nicely finished with some fresh, cold cucumber! Delish and took home half for breaky the next day! My husband had the "Pepperoni Plus" and was happy with his choice. Yum! Will be back again!
The food is excellent! That service isnt the best, very slow during both peak and downtime. Just be prepared to add an extra few minutes when ordering :)
Shannon the bartender that took care of our party was exceptional !! She was kind, patient & attentive to our every need. Keep up the great work Shannon !!
Just had to come on here to say the cream of mushroom soup I had here the other day was to DIE FOR!!
Friendly staff and good service. Kid-friendliness: Not for kids. Food : 5/5 |
Nice atmosphere, but no service to speak of. Sat at a table that was not cleared yet...only one available. 2 hours later they had not cleared the dishes. Had to got to the bar for drinks.
Awesome service
Great food .
Best Schnitzel I have ever eaten
James service was great and would recommend the beef dip as it was 10/10.
waited 45 mins and only one plate of food came out for the whole restaruant (which only had about 4 tables sat) beforewe decided to pay for our drinks and go somewhere else. had to leave a 20 on the table because no worker would acknowledge anyone. they had a live performer but they kept turning up their own music as he tried to perform
Need ID to go to restaurant, ridiculous.
Great food and great service. Always a good time especially with a live band
my most recent experience at THE WELL (at the casino) This review is more About horrific experience vs food. I hope that s ok. 1) in April we had a terrible experience and I complained. there are never managers in the restaurant over the dinner hour so someone called me, apologized and said he would like me to come back and offered two entree vouchers to be picked up anytime at customer service 2) Aug 19 we went for dinner (along with my sr parents) and at the entrance i asked, where would I get said vouchers, he called someone on his headset and with the response sent me to the restaurant. The lovely waitress (Cat) said she has no acces to these and sent me to cashier. The cashier heard my story (btw each time I had to explain what happened in April) and Lola the manager came over asked me again my story then brought me to her office (near the entrance as she s the casino mgr). She took my name and ph# and said she would speak with fmb mgr to get approval to give me voucher. She kept referring to fmb and did I speak to one back in April yada yada now i am 20 minutes into this and I said look, my family is sitting at a table you do what you need to do and I m going to be with my family. Feel free to find me there with the outcome. 6:35 pm (20 minutes exactly) she came to my table and said , yes, go ahead order your dinners we will take care of them. i said thank you my meal has already been ordered because we were eating there anyways. I had the chicken sriracha salad, it s lovely salad with a slight kick of sriracha spice and a chicken breast. It s nothing fancy but I have allergies and it s something I can eat. my hubby had steak sandwich, steak was cooked properly and fries were nice and crispy . No sooner were our plates removed and Chris and Lola came to our table and asked me to step outside onto the patio. I complied and they told me they were not taking care of my dinner and Lola denied saying what she said at our table at 6:35. They made me feel like a 5 yo being scolded for bad behaviour. I told them it was ridiculous and returned to my table to pay. I decided to (inside the restaurant) ask why she changed her mind. she said she never said those things and they took me outside so I wouldn t humiliate myself. Monday Aug 21 I called and spoke to Aaron another casino manager. He told me Chris is the fnb (food and beverage mgr) but the Chris who took me outside was just the bartender and had no reason to speak to me or make any decisions on the matter. I asked Aaron for an apology (as we won t be going back there) and I waited a week for a response. The food is ok, the waitress we always had except April 15 is amazing, the entertainment on the weekends is a nice touch, but we will never return. Food may be okay, it the treatment of their guests is nothing I have ever experienced in my life. Btw: during our 6 month Reno last year we were weekly or even twice weekly guests. Avoid THE WELL!!! #TheWell
Waitresses are friendly and helpful with their food suggestions but chairs need to be changed as after awhile it becomes hard on the back
Not a gambler so the constant din of slot machines is a bit annoying for nme personally, but the food is reasonably tasty and priced. Often there is live music on weekend evenings which can be entertaining too.
Located inside Chances casino (dont forget to bring your ID as you cant get into the casino or the restaurant without it). This place seems to be the de facto gathering spot in the area with a number of celebrations being held. They had live entertainment on the night we visited (think it was Annika & the Earthlings and they performed an array of different cover songs). Can get loud during the performances but the music and vibe was good. Had the peach sunset (peach puree, pineapple juice, soda, grenadine) which didnt really taste very peachy. Also the veal schnitzel (panko crusted veal cutlet topped with a bearnaise sauce and served with house vegetables and potatoes. The veal was pretty good. Ive never had it before with a bearnaise sauce so I was a bit skeptical at first but it turned out fine.
Went here tonight for the band which was fine. Kudos for not killing my ears with feedback. When we arrived my friend was jonesing for a drink and we waited, danced, waited, and finally went up to the bar and got our own drinks. I ordered a glass of wine and a glass of water like this: Id like a 9 oz. house white in a stemless glass please, and a glass of ice water with a straw. The bartender asked me to repeat the second thing I wanted. The wine was $15.53. I reluctantly added a 15% tip because, to quote another reviewer, Im not a barbarian but we carried our own drinks and his job was to pour the drinks whether we carried them or a server did. Whatever. I think Im becoming resentful of tipping for service that doesnt meet my expectations. Im going to resist the urge to detail this to death. Bottom line is, a server only approached our table after we flagged down another server who wasnt ours. The server was friendly and pleasant but not on her game. This isnt the first or second time. Ive had great service from Kat and Madeleine, and once from a guy (James?) but unfortunately our server, who shall remain unnamed, seems to have trouble keeping up. In her defence tonight, a table of about ten were all paying their tabs individually but we waited about half an hour longer than we wanted to pay. Music was done, I was tired and had to pee but didnt want to leave the table in case she came. Wish shed let me pay first and then dealt with the big table. I ordered some spring rolls and yam fries. The spring rolls were good but the yam fries werent hot and a disappointing portion as I got them to share. Wine is overpriced compared to most other venues in town. I dont really like going to the Well as its hit or miss but I tolerate it for the music. Also dont appreciate having my drivers license swiped to enter. I dont gamble. Seems like an unnecessary invasion of privacy but thats becoming common.
Nice place for a lazy dinner, friendly atmosphere with nice music and dancing.
Get the happy hour Sliders. So good.
Went to Chances for bingo and had dinner after at the Well. Food was so delicious, great value and the service was great. Definitely coming back!
Went for our staff christmas party. Taco buffet was ok. Appetizers we delicious. Food
A wonderful Christmas event - food was delicious and our server was extremely hard working
Actually 0 stars, when my wife and I tried to go for date night, 2 days before the vaccine passport ended we were greeted at the front door of the casino and asked for our vaccine passports which we showed. Then when asked for ID, I showed my paper licence as I just renewed my licence a couple weeks prior, and didn t have my regular picture. In the two weeks before this I had been too many other places that had no problem with this but at this place it was not acceptable. Now if a police man were to pull me over this would be ok because it is my LICENCE. But at this business it was not. So I showed my Costco card which has my name and picture, but if course that was no good so I tried to show him a picture of my passport, but he wouldn t look or accept that also. By this time I was extremely aggravated, and he was getting impatient, and basically asked us to go and come back with proper ID. Now I must say, at this point it took everything I had to be cool about it but I can promise you I would never ever go back after the treatment we had on this night. And I would recommend no one else does either!!
My family last night had dinner there. We love the Well . But something odd happened last night my sister Inlaw had a hair in her fish . Told the waiter an he just ignored her saying something about it . Think you have lost some customers.. we are Regulars Vegetarian options: Good choice not what I am complaining about
One of the most underrated breakfasts in ridge. Incredibly cheap prices for a delicious breakfast. If you can avoid sitting at a slot machine on the way out, then it s great value!
Another great place for lunch. Good food great staff.
Service is almost non existent, not the workers fault. Management doesnt seem to have enough staff.
Great food and a fun little place to go in Maple Ridge
Had an amazing experience at the paint nite. We shall come back soon.
How do u forget au jus for a beef dip cmon!
Best breaky great price
I am in love with their ceaser
hand pay
No good
We went to Chances Casino.It is a small casino but very nice and we had bfast very reasonable prices great casino
Its decent food casino area bigger now still hasnt paid me ;)
I previously rated the Well 5 Stars, Im not sure what has happened over the last 6 Months, but many of the friendly servers have left...management?? I visited on March 30th and was informed by the bartender (L****Y) that I would have to wait 10 minutes if I wanted my preferred brand, I assume they were having issues with the lines or kegs...I suggested they just substitute with another brand, this was possible but I would have to pay the difference in price or wait...I assume the difference in price between brands was minor...I was very surprised that they were unwilling to consider offering an alternative product at the same price because of their problems...this would be common sense for most customer service businesses... I left without purchasing that beer...ps...we were planning on having dinner there and a couple drinks which would have been at least $60 - $70...Good call...
Nice place to grab a beer and a burger
Great service, nice casino
Gave the Well a 4 star based on food quality. Great soup and spring rolls this time. However there appears to be a severe lack of servers or kitchen staff on a Saturday night. Had to wait for an hour to get meal. Felt bad for server who was run off his feet. The location appears to be getting busier and with the amount of money being put into all those slots perhaps consider hiring some more staff
Best stuffed Yorkshire pudding Ive ever had, did not win anything at the casino lol
Good atmosphere + good food = great evening
Goog food gold people gambling was fun dont stay to long you will lose all your money ha ha
Good food...won on slots which raised my rating!
Our server was hilarious and knew the menu well , the food quality was amazing with plating that was appealing
Great atmosphere, live music and the quality food has me coming back for more
Its a pub attached to a casino. Not much more needed to say... Service was decent but food and beer options were pretty terrible.
We went to watch UFC why because there is no cover charge and you can make reservations. Reservations are recommended on Friday nights and for ufc events as seating is limited. Bonus you can rent 1/2 the bar for events such as birthday parties and they also have a large projection screen (dont assume the ufc events will be shown on this screen as it is located in the 1/2 that can blocked off and rented) service can be slow but the staff are great as for gambling the have an electronic blackjack at $5 per hand slots and bingo no tables but you can bet on horse races.
It was o.k. I found it very busy and a bit cramped. Tables to close together. The food was I would say average. Nothing to write home about.
The food quality has gone down drastically over time.
I do not care for casinos really but the breakfast is decent for 5 bucks.
Food was average at best. Service was average. If it wasnt for the fact i had a 2 for 1 coupon probably never would have tried this place. Not much chance i would go back.
Good service good food
Food was good just took a long time to get it.
Decent wine list and good fir at its price point
Food is reasonably priced but not outstanding. Great venue for large groups. Nice ambience. Their weekly specials are pretty great!
Theyre $5 breakfast gives you two eggs, a handful of country fries, two slices of toast, and either two slices of bacon or ham or two breakfast sausages. On Mondays its two-for-one breakfast with your Encore Card... Cant get much better than that!
It has its good days and bad.The five dollar breakfast in the morning is terrific. Expect to have a long wait to get your food to the table.If you order coffee it is over half the price of the breakfast deal.Do your homework!!Same with other meal deals.There is always the small print.
Restaurant is located in a Chances building. We went there for the $5 breakfast this morning. Service was good, and the food was grand. Nothing special, but great value for $5. I would recommend this place if you re looking for a basic breakfast while hungover in the Maple Ridge area.
Good food. Excellent service
Average food but terrible service, my wife had a prawn wrap that took over an hour to make. I complained to the manager and was told they were under staffed that night. Only three or four tables with customers how can it take so long! Not the first time we experienced this long wait for food. I would no longer recommend this eatery until they get a new manager and staff!
Wow! You will be impressed. We went for the quesadillas, as they were on two for one. We found that they were 1) generous size 2) tasty - ( but you have to like jalapeno peppers) 3) great value. Coffee and pop were $2.50 and $2.75 respectively - I expected $3. Two dined for lunch for under $21. So dont gamble, try the Well .
Good value, we saw the Fraser valley comedy night here and really enjoyed ourselves! Will come back for more comedy!
My husband and I frequent The Well and usually have a fabulous time, but tonight we were more than disappointed. We were happy to find a table on the almost empty patio but began our night of waiting on service there. We both work in the industry and because of this we are usually understanding when the service is slow but the restaurant wasnt busy AT ALL and we honestly felt neglected by our server, Catherine. At the end of our meal we were beyond frustrated and actually ended up going and paying inside because we refused to wait any longer and another server was nice enough to ring us out. To top that off they were 86 chicken, fish, meatballs and ginger beef (so half their menu?!). Thankfully the food was awesome as always and the only reason that Im giving two stars for this review. Hopefully next time we wont be leaving so frustrated.
Oh my gosh great breakfast!! I will be returning and you can t beet the price!! It fits my slursh
Good service and good prices. Nice atmosphere.
The service was slow, but the food was excellent.
The daily specials are really good price and good food. Get there early.
Great service, great food.
Asked for a pickleback shot, they gave me olive juice as the chaser instead of pickle juice. (Was a very disappointing suprise)
Service and food was great.
Food was pretty good and prices fair but service was slow. Not enough wait staff for a Friday night.
Did not order any food, but had a few adult drinks. Had a great time, but I ended up paying for 6 drinks when I know I had 5. Went for the comedy show, Waverly good.
Service was horrible, i was there for an event. 2hrs went by and I had no food. I paid for my drink and left.
Had their breakfast and it was really bad. Under cooked potatoes, over cooked eggs, their hollandaise is made out of some weird mayo. Very gross.
Love food and servers, especially Brianne. Shared a lunch special and bottle of wine. Did well at Casino. Good luck!
Food is pretty tasty.
Wasnt thrilled, we actually didnt even Finnish our food....meh!
Great place to watch UFC fights (free). The 1/2 size nachos is yummy and bug enough for two. Service is good.
Great food great staff
It was very busy and seemed short staffed. The staff did their best and the food was delicious
Always enjoy the food. Service was very friendly.
Google said open til midnight and late night food. Got there a little before 11 and told only late night food on Friday and Saturday. Had a drink and left. Nice room though... Stools are super comfy!
A very nice and quaint place.
Enjoyed live music on saturday. Great band. Wonderful nachos. Service was quick and friendly
Great food at a good price. Fun atmosphere
Food is just alright, but the daily deals are fantastic for the price. A great place to go and grab a drink and a cheap bite. $15 for ribs? Yes please!
A nice pub with good service and decent food. A great joint to meet up and conduct some business networking. Love the fireplace and the book case thing they have going. I can see how this place can get real cozy and warm in the evenings. Looking forward to coming back an evening.
Best Beef Dip on the planet! Well Burger is phenomenal and fries are outta this world. Service could be better but food more than makes up for it.
Good flatbread pizza
Not bad place food and service is ok.
So-so atmosphere, food what you would expect from a pub style restaurant. Friendly staff. Reasonably priced.
Update: they went back to the way they made nachos before. Best place in Maple Ridge for nachos!! 4 star because the noise from the casino caries into the restaurant. I used to bring multiple here at a time every week for drinks and Nachos because they had the best nachos in Maple Ridge. Went last night and they portioned the cheese to almost non existent and dropped the quantity a lot. We will be going to the witch from now on. When you try to get cheap to save a buck you end up alienating your clients and lose way more.
Bad service
Terrible service on my first visit to the Well and on my second visit even with 4 types of IDs (which I have used before at the same location) was not allowed to go in. Never going to this place again
We have been here numerous times, and I never felt the need to post. That being said, our family came to the Sunday evening buffet for the first time...and we were quite impressed. Good value for the money, the yorkshire puddings were great! We will be back :)
Had a coupon the food was great - it was had to get a server to come over. the Bingo room in the casino is bigger than the casino its self. great place to watch the games.
The food is great and the service is outstanding. A nice place to hold a group gathering.
Loved going to their monthly afternoon lunch and entertainment. Really disappointed that this has been cancelled!!
Good food and service. Great place for lunch
Great breakfast deal! Hopefully it stays a great price. Amazing coffee too!
Great service
This is our second time here! The first time the food wasnt so great and the service was so, so! We went back last night and the food was delicious, but the service was very, very poor!! In fact is was really horrible! Be prepared to wait for a long time for service! Not a good experience!
