Subway in Maple Ridge

Awesome service I came in panicked for a 25 footlongs order and they helped me out get it done as fast as possible

Needed 1 more staff member to help with the volume of orders

Its subway

Staff very slow and disorganized. LONG wait to get meal.

Food looked pretty bad, service was slow and disorganized overall store cleanlyness was quite poor. This subway has gone downhill a lot in the last few years

The food you expect. Friendliness level has dropped. Saw an ant crawling around the pop machine. Then when I left...three more ants.

Ordered online for pick up today for 3 foot long still had to wait there 10-15 minutes bread was so hard not fresh not happy at all Never going back again Food : 1/5

Like most of the 1 star reviews mine is based on online orders. I put an order through the app but no one at the store actually made the food, so when I arrived at the time it suggested there was no food and I had to wait. This wasn t the first time this has happened at this location, and I ve never had issues at any other Subway. I m not sure what the point of ordering ahead is if you still have to wait at the restaurant for them to make it. Very disappointing!

This is sadly the THIRD time I ve ordered delivery from this exact location and they have absolutely screwed up my order horrendously this time.. The first of the three mistaken orders. Gave me white bread ( which was my husbands bread he ordered..). Ordered from them again because how can they possibly do that twice? Well they darn well did. Same thing. Wrongs breads. THIRD TIME.. we decided to order our fave subs but with the same bread so they didnt screw up again well these turkeys that work there.. put meat and cheese in my sub. Which I asked for all the ingredients listed in the description ( got the canucks sandwich) but with extra honey mustard.. well they put no sauce. Just meat and cheese. Probably wondering why this location? Well it s clean. The cleanest one and the closest to my house. I will never ever order delivery from those idiots ever again. Don t waste your money people! But if you want a clean location to eat in and get take out, they are better then 224th. Straight up frustrating as ever.

My wife and I stopped to get some sandwiches as my wife had just had surgery and I was sick and unable to cook. My sandwich was so disgustingly salty it could not be eaten. The next day we went back in and the manager was present and she was rude and condescending. We obviously wanted a different sandwich and offered to pay any differences. Nope she was so hesitant to help my wife, she talked to my wife in such a condescending matter telling her you know bacon is salty lol like wev never had bacon. Iv been going to this subway for over 25 years as Im a local in the area and today I went somewhere else. Avoid this place because there standards arent there not to mention the service. And remember this came from the so called manager. What a joke !!!

I went to subway 228 few days ago. I get a sandwich from there. My sandwich was prepared by jass. She made it in a very clean way. Her customer service is really to good. Well done jass

Ordered online, food was good & correct

Shoutout to Prabh for making my husband a great sandwich and for the great service.

Prabh was amazing, His customer service was outstanding and he made my sandwich exceptionally well. Great job Prabh this is the reason why this is my Subway of choice! Food

Great service from Prabh! Thank you, we will definitely be back.

Compared to other subway, they sell you just the bread looks like empty Almost. I didn t like it.

Hardly toasted + miscommunication

Vegetarian options: Very good options for vegetarian

They play Mando shows on the tv despite no of the workers Ive seen being Chinese, but I respect it. sandwich also good I suppose

Best Subway in town. Always remembers my order. Amazing service and conversation! Especially after a long day at work, and amazing tasting food!

Dietary restrictions: They carry gluten free bread Recommended dishes

Had a cold cut combo , all lettuce hardly any meat and they forgot to put the bacon on it ..Overpriced and underwhelming .

Good location. Always friendly service and makes it just right.

As a regular customer, this is my go-to subway store. The inside is always clean, vegetables are fresh. Sandeep is always so nice and friendly, and provide excellent customer service!!

Pickup order today for 4 sandwiches. All sandwiches had Very little veggies to none and missing the cheese. Drenched in hot sauce . Veggie sandwich was like eating bread and lettuce. It was Missing tomato, pepper, onions all ingredients that identify as veggies and missing cheese too. This is the 2nd time I order pickup and sandwiches are half full for the prices of the sandwiches which are not cheap.

Customer service is great and professional!

Absolutely horrible, my daughters bun was moldy, when we got home , l couldn t even call to speak to anyone at the location. I will never return, furthermore the radio was so loud you couldn t here or place your order properly. So disappointed, o thought the bread was baked fresh.

Why is it that every time I order from this location, half my order never arrives. I will be more careful in the future to ensure that this location never sees any other dollar of my money because why would I order from a place that cannot even ensure order accuracy. This is the third time this has happened, and I am not impressed.

Vegetarian options: Healthier option Recommended dishes

Good customer service

Vegetarian options: No Food

Really good if you order inside the store. Questionable if you order on the app to go

one worker was more focused on online orders than the four customers. Food tasted old meat was almost expired and bread was stale and hard

I loved my lunch

This is 1 of my favorite subways of all time!! Just awesome Cheers

problem solved

Friendly staff, fairly fresh produce

Always good service. Always clean and fresh. Friendly ladies. Only place besides A&W that is open late in Ridge.

I ordered from.Skip the Dishes and this store was chosen for it even though there are 2 closer to me. they forgot a whole sandwich. My daughter called me crying she didn t have her sandwich. I called the store and they said oh sorry. You ll have to come here and pick it up. I did and had to wait at the back of the line and she only gave me a 6 even though I said foot long. They didn t offer a cookie or chips or anything for messing up my order or making me drive all the way there. When I got home and finally ate my sandwich it was gross. I ll never order the steak again. It was poorly made and had zero flavour. Horrible experience!!

Let a lady go in in front of us who proceeded to order 8+ sandwiches for a hot lunch the next day. Rather than taking our two quick orders both employees fulfilled her order which took about 15 minutes. Finally one of the employees took my boyfriends order while the other lady (rather than acknowledging me) starts to make a sandwich for an online order .. despite that we had been standing there waiting for almost 20 minutes at this point. We walked out with my boyfriends sandwich half made and I had not even gotten a hello or a sorry about the wait . 5 stars for customer service.

Subway is go-to for affordable,quick, and tasty meal.

Our go to place when we crave something healthy and filling.

Just got back, I came in at 12am and the lady working was an absolute gem. She was so wonderful and had great service even though she was probably tired. I ll be coming back just because of her. :) hope she gets the appreciation she deserves

Excellent staff....Very nice ppl....I will definitely come back.....

Good

Very nice place to dine in and take away. All staff are very friendly.Recommendation to all enjoy the healthy food.

Suman is always smiling and so pleasant when I visit this location. It makes it worth going out of my way to see them. Amazing Subs and Friendly staff would recommend this subway location!!

This is a very good location. The staffs are very friendly. Theres parking. The store is very clean. I would recommend coming here.

Great service, fresh sandwich!

Very nice staff , polite, great & fast service. Fresh bread and veggies. Well cleaned restaurant . I would like to come back again.

Great customer service, clean restaurant, the girls have patients and very hard workers. The tall girl with strait hairs is very nice and have good experience on her job. Will definitely come back.

I am so happy with my subway experience at subway on 228. Sandy was so professional and very kind. She had a nice smile on her face. Warm and welcoming. Provided exceptional customer service. I am a very happy customer here.

Super helpful, kind, and very quick. Super clean.

Lady on morning shift was such a delight

My all time fav subway everyone is super friendly and always great food and service :)

Friendly service!

Very quick service, staff was very friendly. My favourite place to get lunch on my work breaks!

Great service, nice people! I get lunch here every week.

Staff were super helpful and sub was so good!!!

Always excellent customer service here and clean restaurants .... my preferred Subway in Maple Ridge. They know ny favorite sandwich steak and egg!

Nice clean place. Opened late . How great. Staff was funny & very sociable. Thank you

I had a great experience with subway. The store was too busy but the employees were so hard working that they handled the customers very well. The store was very clean. I will definitely visit the store again.

Fantastic service at this location. Best one in maple ridge!

Lovely service and super nice people

If you want horrible customer service. This is a must GO

After visiting in October for breakfast I found a piece of plastic in my sandwich. After several attempts to contact Subway I have not got a response after 7 weeks.

Very clean restaurant with good customer service

Excellent service.

Clean and great service.

Great service, great food :) love the place

The nice lady was pleasant. Yet not accommodating to my gluten allergy. She kept trying to use the bread knife with crumbs on it on my gluten free bread. She said its fine, its only bread. After numerous times of me telling her I am allergic. She tried ripping it after touching bread and destroyed the bun. I canceled my order and just got a sub for my son. I was disappointed. So I went across town to 240th.

Place can be loud couldnt hear the clerks very well.

Good food, good value. Always has my potato bacon soup. Music is sometimes too loud and ordering through masks while its playing can be hard. Parking is tight here, be careful.

Good food and friendly staff hard to hear though with the covid plexiglass and masks. Staff kept asking what I said even though I was practically yelling

Worst experience ever I don t eat subway often, but i went there to grab lunch. I ordered wrap and shredded cheese on top. However she asked me the veggie stuff after she put cheeses on the wrap, and I asked her what about the grill? and she put my wrap to oven with annoying face and said we gonna put grill after you choose the veggie. But I DO NOT know about it. I order small soup as well but when i got home i got medium soup and they charged medium. Surprisingly, it was not the first time. Another day same staff was pretty mean to me. I would not go this store again.

Good service inspite of late in the day

Good service and good food, highly recommend coming here

I just want to give a huge shout out to this subway for being so awesome. I order from this location through skip the dishes frequently and there is always nice notes left on the packaging and they often throw in a free treat.

Great service. I ordered a veggie sub. The girl took care changed gloves. used a clean knife to cut my sub. Thanks :)

Cheap on the veggies. Small portions

Cute waitress

This Subway had been around for as long as I can remember. And is one of the only ones open late.

Terrible. I placed an order through doordash and only half of my order came. I tried to call Subway and you cant even get through. Doordash ended up issuing me a credit but that doesnt help the hungry kids right now. Im serious that Subway doesnt have an easy way to contact them. I wont be ordering Subway anymore.

Nice staff

Avoid at all costs constantly getting orders wrong or not including items you pay for in mobile orders aswell as mouldy bread the reason there s one star is cause I can t give them -5 stars

Good subway store that is extra clean given the area ! Helpful employees and nice and big store .open late too

Touched the money then the food without changing gloves

We frequently order from here. Always great subs and service!

Good service food was also

Tried to order online twice and our orders were dropped/cancelled both times. Owner admitted it was their fault because of an issue with the order taking machine. Sharon said she would send a voucher but has not done so after one month - customer service is not their priority. This is obviously not a busy location for a reason.

Incomplete orders!! I pay for 4 Pepsi and when I arrive to home they only put 1 Pepsi

Worst subway in maple ridge hands down, flustered employees, veggies all mixed in the trays,sandwiches were squished and the worker kept playing with the neat on my sandwich to the point where I had to say something to get him to move on with the process because we had been standing there for 2 minutes while he was adjusting and flip flopping my food around, he proceeded to mash the bacon into my sandwich to the point that the whole thing went flat, couldnt remember what we asked for on our sandwiches and seemed annoyed that we had to keep repeating ourselves to get the order right, when it came time to pay he couldnt even remember what we ordered and stared at the screen for a good 2 minutes trying to process what was in the bag he just made and finally their soda machine was almost out of everything, .. This is not my first bad experience with this location but I gave them another shot because they were close to me at the time but I will not be going back anytime soon

Subs were your average nothing over exaggerated.

Always a nice healthier alternative and fast and friendly service.

Loud inside, had 2 TVs blaring in the back ground, dirty tables, usually quite busy, slow, Owner disabled free WiFi for customers

Wish I could give no stars. This is the worst subway in the entire tri city area. Ordered through the app and they completely messed up both sandwiches called them back and they said to come back and we will make another but I live a long way from this location and was picking it up on my home from work. This is not the first time I have had problems with this subway. Thier sandwiches ate always very stingy. Hardly putting on any vegetables even when asked to put more on. Will not be going to this location again....

Great customer service always fresh and tasty warm welcoming staff ... highly recommended

Good service and good food

Subway has the best flavour and value of any fast food place. I highly recommend it. Gord

Good food and friendly staff I would definitely recommend this place to anyone

This place is absolutely amazing! It s clean, the food is fast, and it s delicious. I can t say anything bad about this place. The best worker in this place is Sandeep by far! What a great manager. I would recommend to anyone that they come here. Thank you for the great service!

The subs are ok but i question the freshness of the bread. A few times ive noticed the ends of the bread being dry even when not toasted. A little cheap on toppings, you have to ask for more veggies especially spinach. If ordering a veggie sub, its got to be jam packed with veggies to make up for the lack of a protein. Its annoying when the sandwich artists are constantly trying to upsell you things. If i want something ill ask for it. After going to Subway for more than 20 years i think i know how to order. Other than that, its not bad.

Very good customer service and clean place . staff polite and friendly

So, I had a great experience with this Subway s staff. I have never ordered by myself at any Subway. It was the first time I had done. The whole staff was very helpful to guide and to make perfect sandwiches for me and my friends. The store was also very clean, well-maintained and service was also fast. It was really amazing experience at this location. I will definitely come back whenever I get a chance. Thank you guys for giving us amazing service. Highly recommended

Healthy ad fast

Good place, efficient service, staff need to speak up when talking though.

No patience with the customer

Nice staff and clean restaurant.

They have signs all over about the safety of the sandwich artist but they have no regard for the safety of their customers, stickers on the floor 2 meters apart mean nothing to them as they would wave people behind me right up beside me to start their order when the line wasn t moving. Had three people waved up beside me breathing on my neck as I patiently waited on my floor sticker for the person in front of me to move and the staff just kept waiving people up. Had to tell people 3 times to back off as I kept getting crowded at every section of that line and the staff heard me but said nothing and did nothing to manage the situation, just kept waving more people beside me. I am absolutely disgusted by what just happened over there. Social distancing clearly means nothing to the staff at this location despite their 2 meter apart signs, so enter at your own risk.

I absolutely love the staff.They are so efficient and very friendly.One of them ,Fawzia, is an absolute darling and makes the best sandwiches. *update. I wont be going back here much. I always get 4 pieces of ham on a foot long( it comes with 8 ) then I get 2 extra pieces of cheese instead. Every subway does it with no charge . The girl on Monday said she wont do that.she was going to charge me full price for 2 pieces of cheese and 4 pieces less meat ! They lost a 4 times a week customer because of her attitude.funnier thing is I always leave the girls 1.50 or 2 $ tip. Oh well, I guess when you nickel and dime customers you can afford to lose them. Ill stick to the other subways where they dont have an attitude.

They play really loud music and they cant even hear what Im saying. They blamed me as well for not talking loud enough

Love the grilled wrap

Excellent service and very friendly staff. The restaurant is clean. It was amazing to be there. Totally satisfied Thank you for working so hard

Staff didnt understand the order even when presented with the promotional coupon ( very concerning ) Spenting over 45mins as we had to re line up, so she can full complete the order. Overall, poor time management and customer service. Plus we didnt get our orders correctly .

Terrible service, staff doesn t listen to your requests, jokes about previous customers in front of you in a Foreign language. No selection for bread, and the few they had were so stale we had to throw out our whole foot long. This is the second time this has happened to us at this location, most defiantly wont be going back.

Poor service...poor quality...under ripe...sometimes past their prime...veggies...

My son and I go to this location often. The staff are very friendly and courteous. My son is a bit shy and can be hard to hear at times (especially if there is a glass display in front of him that makes seeing and hearing him that much more difficult) but he likes to place his own order which for some might be frustrating especially if there is a line up of people and you cant hear what he is saying no matter how many times he repeats it. The ladies that work here are very patient. They never rush him and I appreciate the effort they put in every time we go there.

Good

Always the best! My favourite lunch spot the staff are so friendly

Horrendous customer service. I dont expect them to ingratiate themselves to you, but some effort at courtesy would go a long ways.

Nice and quick on skip the dishes.. food great as expected from subway

They didn t answer my phone call

great customer service!

This subway has great staff and they are always fast and efficient! I go here daily and everyone is always so friendly with a smile on their face! It is always spotless in there and I will definitely keep coming back! :)

The staff here are completely lovely, kind, and skilled, the sandwiches carefully made, and the ingredients super-fresh. The place is clean and with the high ceilings and comfortable booths, its actually a really nice place to spend a working lunch hour!

I order off the app and my salad or sandwich is always ready for me to pick up when I arrive. Im always greeted with a smile and my food is always exactly as Id ordered. Everything is fresh with good sized, consistent portions. Its now my go to location.

Ive been coming here for years. Staff are great. Very polite and know how to do their job. Food is always excellent.

Im so grateful to the owner and staff of this Subway location. (22838 Lougheed Highway, Maple Ridge) I had ordered 2 trays of 3 subs and as I was putting them in the car, I dropped both trays all over the ground. (duh!) I went back into the restaurant to get something to clean it up and they sent a staff member out to clean up. I then drove away wondering how I was going to feed the dozen or so people who were waiting for me. As it was my fault the sandwiches were on the ground, I had no expectation that the store would do anything. Within 5 minutes of driving away, I received a call from the owner. She asked if I could wait 10 minutes, she could have two more trays ready for me. I said thank you and headed back. When I arrived they had two fresh trays, provided free of charge. (I had paid $96 for the first two trays.) I am so thankful to Sandeep Gill and her staff for the kindness and generosity. And the sandwiches were fresh and great!

This subway is my go to subway, the staff is super friendly, the restaurant is always nice and clean and and as someone who eats out while on the road for work, this is one of my favorite stops. Consistency, cleanliness, and friendly are the pillars to a good chain and they knock it out of the park.

Always good service and great food. Fast and friendly staff. My favourite location.

It has been my experience the staff are always friendly and efficient while performing their duties

All about the custom orders

Staff did not advised us that they didnt have the menu items that we order. When we were paying we received only half of the order and then we were informed. We could have ordered something else. They should post a sign advising of which items they dont have.

Clean, friendly, generous with the toppings without having to always ask for more. Food always looks like it just came out of the commercial.

Not sure if all subways have shrunk their footlongs width way but that s the last time I buy subway sure it s a foot long but it s about an inch wide now

Visited multiple times, Rude and unprofessional attitude everytime, prepares sandwich in so much rush(even when its not busy) skips over have the stuff I want them to add. When I told her that next time I would go to the other subway down the road. Her reply was that its owned by the same guy so it wont make any difference.Wont go again. WORST SUBWAY Experience EVER !!

Love this location .staff piles up the salad in your sub

I come by often as this is my local subway. I have never had an issue. That is till Saturday September 1 2018 at 1:25 PM when I came in. First of all usually staff greats people. There was no treating. Secondly I was ask what do you want and with attitude. after placing my order I tried to make small talk to lighten the mood wich seemed tense from when I walked in the door and one of the girls rolled her eyes at me. I said nothing after except to another customer who was behind me who was upset by the attitude displayed by staff and how long it took with 4 people there, we were over 20 minutes. I had 2 sandwiches the man behind me had 1. I get trainees and all that but 2 of the staff seemed like they were fighting because she kept rolling her eyes at him. The girl who rolled her eyes at me just seemed annoyed at both and inconvenienced by the fact she had to deal with people, and the other girl couldnt understand me when I asked for a large drink.

Notice all the highest ratings are employees friends. My wife and I have caught two different staff members handling money and then making our sandwiches with the same gloves they handled the money with. Never again.

Had to yell at staff for a friggin napkin since they dont have where u can grab any

The customer in front of me, got the most mayo sprayed on her sandwich that Ive ever seen... Literally. The bottle was stuck and then it really let go. I laughed at the absurdity of just how bad it was and the manager immediately offered a new sandwich. Way to go Subway.

The hours of this location are great . Being open super late allows me to have a warm lunch during my graveyard shifts

Food is always fresh, staff is very friendly, and restaurant is kept very clean!

Very friendly , always fresh

Ive come to this location just about every week at least twice a week for about 3 years now. I come here for my lunch breaks, the staff are always polite, and friendly enough to ask me how I am, and they are fast, even during the lunch rush.The washrooms are always kept clean, and the toppings are fresh. Overall from my experience, its one of most well managed subways I eat at.

Extremely friendly staff, they care about their customers satisfaction, and are very personable, and always make sure to have a fresh pot of coffee on. Not only is staff fantastic, I have yet to see the restaurant unclean, the tables are always tidy! Bathroom is clean as well. I prefer this Subway over others around the lower mainland.

Good place for a sandwich

The employee that made my subs was great but when she asked her fellow employee for help with my subs the employee just stood there and gave me a dirty look and almost refused to help ( at least for a few minutes).