Japanese Express in Markham

Thanks Albert and Hanna for the customer service and food!!!! Would recommend !! Food : 5/5

The sushi was perfect. We absolutely enjoyed it!

Food was okay. I ordered spicy salmon roll. Didn t scream to me as buy more. Overall okay

Pleasant

I ve been here a lot since I was a kid and I always love the food here. No complaints at all! I came here last week with my aunt and little brother and I ordered the beef bulgogi bento and takoyaki. The lady working there gave my little brother and I a free onigiri each because she thought I was pretty. Definitely made my day!!

Staff is so sweet!! Food was great and after eating I asked for a bag and the lady at the register gave be a free onigiri!! What a great experience

First time having this food, was amamzing amazing delicious wanted sea weed salad instead of salad and free of charge 100 percent recommend eating here when you come to Pacific Mall

this crunch salmon was great!! and the beef rice bowl also very nice strongly recomend it

The food was amazing. I loved the maki rolls and hand rolls.

I did not know that a poke can taste this bad. The portion was small, tasted horrible.

They are a kind family with decades of experience running restaurants. I had the chicken teriyaki bento box and it was all I could ask for.

Their food never disappoints me! Especially the Korean food they have on the menu. It tastes better than other Korean restaurants that only serve Korean food.

Love the sashimi donburi at this place ! One of the best in Markham . The ingredients are fresh and portion is just perfect ! The new owner definitely brings better quality of food to this place !

I particularly enjoyed the Ramen and sushi. This is my go to spot whenever I visit Markham. Good value and great portion

I dont usually go to P Mall but I had the pleasure of going this past weekend. Ate at this place and man was it good! Food was on point and staff was friendly - will definitely go again when I visit the mall.

The service was great and the food was delicious!

I had an amazing experience dining in. Me and my family enjoyed the sushi party tray, kalbi bento, kalbi poke, and the beef ramen. The quality of the food is top notched for a reasonable price and the service is amazing. The food was fresh and the service was fast. I would highly recommend coming here.

The food was fresh and delicious! Very good amount. The service was very friendly and fast.

Nice place to get some Japanese/Korean food at Pacific Mall. Food was hot and flavourful! I got beef japchae and also tried some of the beef bulgogi, both taste great. Haven t tried the sushi but will likely return to try some other dishes.

one of my go to eat on pmall .. for the price is kinda expensive but it is worth the money

Great value! Super good and fresh food. I don t come from the area but every time i do, its my first stop!

Absolutely disgusting customer service. I asked him a question to clarify what comes in one of the meals and he doesn t answer me instead rudely tells me to look at the picture. I said ok understood followed by him not even making eye contact or confirm whether I wanted to order or not. Instead this miserable old man rings up a order . I said never mind and he from what I can tell sweared at me in Korean. What absolute disgusting interaction during lunch .

This sushi is one of the worst I have had. You might as well get end of day sale from Macs sushi or Bento sushi. Much better than this.. and the owner /cashier didnt seem like he wanted to be there...

I noticed they were new owners. I used to come here a lot. Ton Katsu was the best there

New owners are now here, very friendly so we grabbed a sushi party tray and wow. I loved it! Very fresh! Will be coming back :)

Confirmed new owners. Friendly staff and the food was quite good and tasty. Had the beef bulgogi and sushi. Will come back again. Vegetarian options: They have veggie tempura and cali rolls

idk what s going on but JE is no longer what it used to be. the new owners have ruined a staple food stall at pacific mall. the lady at the cashier had poor customer service and so much attitude when i asked for a few extra napkins for my family after ordering a number of combo meals. she even sighed and rudely shoved the napkins in my hand saying i already gave you napkins while rolling her eyes. The food quality has diminished from being too salty and much smaller food portions than compared to before. their miso soup is literally hot water now. the previous owners may have been old but they were so much sweeter and actually cared about their customers experience. I am unable to reply to your response but I appreciate your willingness to address my concerns. I ordered the bulgogi beef meal, chicken teriyaki meal, bbq beef and tempura meal, california roll set, and box of japchae. My family and I found the japchae and bulgogi beef to be salty and additionally the rice was mushy. I particularly found the customer service to be the most unpleasant as my husband additionally told me last night that when he asked for a spoon for his rice the lady at the front seemed upset and kept sighing.

Amazing service and tasty food!!!

Used to eat here occasionally but stopped going because food and service was going downhill. Today I was in the mall and stopped by for lunch and wow! Immediately upon looking at my food I noticed a significant improvement in the quality and presentation. Turns out they re under new management, and they even kept the same menu and prices as before. What a pleasant surprise. Thank you for the delicious lunch and pleasant service, I will be back.

Great food!

If youre into sushi or Korean food and want the good stuff, this is your spot. Highly recommend to visit!

Love the freshness, got the best bang for the buck

The new owners have completely turned the business around. They have updated the menu. Amazing food and service is a top notch! I would recommend anyone looking for a quality food.

Amazing food. Very fresh and great taste.

Great food and even better staff!

I haven t been in this mall for almost a decade. Tried out this restaurant randomly and the food was pretty good. I was told the new owner just bought the restaurant. The cashier was super helpful also.

Just mediocre - Jamie

There are so many choices! Friendly service, tasty food.

Extreme poor service. Hang up on me 3 times. Salmon is not clean and food quality is very bad. Plenty food to eat around. Just dont go this.

Really underrated, great quality food without breaking the bank

Ordered my food at 12:52 pm and did not recieve until 1:32. Took 40 mins for me to recive my order of chicken cutlet with noone else in line and i can see two workers in the back walking around not doing much. They said someone else took my order, they need to fix their ordering system as all it is is a pencil crayon written number on the back of a reciept. Also saw the cook cooking my food with bare hands not sure how hygenic that is. No apologies after waiting 40 mins just excuses. Would not recomment food was bland.

Theyve been an anchor of Pacific Malls food court for years. I really enjoyed my meal which was the bulgogi beef with rice, salad, and miso soup on the side. The meal was flavorful and was fresh. The customer service was also great. The lady working was a sweetheart. Overall, Im glad theyre still open during this pandemic and am excited to eat again.

Love this place! Love the staffs and definitely love the foods!

Very rude old man working at the counter

Food might be okay but the service is horrible. I asked about one of the items in the menu to order and the man that was taking my order refused to serve me. Unacceptable to deny service or to even be rude over a simple question. I wasnt being rude to even begin with.

Great food. My favourite is the beef bulgogi. I have always ordered this since I was a kid for 15+ years. :)

Your Fantuan doesn t work. I told you one month ago, still don t fix

Good food

Do not eat from this restaurant! I wish I can give no star at all! The worst experience ever! The worst service and the most disgusting and dirty food ever! I had to spit out the California roll because it tasted and smelled like something dirty had touched it! It has a very strong smell of dirty towel on it. It was so disgusting! I could still remember the taste in my mouth! Ewwww gross! Maybe it was dropped on the floor or maybe the cutting board was dirty or the towel that they used to clean it was not washed properly I dont know but it stank! I took it back to ask them to make me a new one because there was definitely something wrong with it. The cashier guy was so rude! He didnt even apologized to me but told me theres nothing wrong with it. I told him to taste it if he doesnt believe me! There was a lady at the back of the kitchen who also said its fine. Why would I lied? Why would I complain if the food was fresh? There were six rolls on the plate and I only ate two of them. I tasted the first roll and it was fine. The 2nd roll was disgusting so I took the rest of them back right away. He told me if they make me a new one I will need to pay for it. Say what? Is this a joke? Why would I need to pay again when I already paid for the food that was not prepared probably? He finally agree to get me a new one. He told me dont say its dirty. Well guess what? Im telling like it is. It stinks and tasted disgusting! While I was waiting for the new California roll, He never apologized and on top of that he was being very rude to me. He told me to move my tray from the counter when he can clearly see that it was heavy with other hot food items on it. When the new roll finally came out, I asked him for new soy sauce he gave me an attitude and told me to get it myself. I will never ever buy food from this place again!

There are pictures of menu items on the wall and you can order by number. Food is freshly prepared and tasty. Prices are the nowadays average food court prices.

Hi... My name is Brian, the owner of the Restaurant. First of all, I would like to say Thank you to all of our customers. I have runned the business here for almost 20 years and am now getting old to retire. But I am stll not matured yet as much as to control my angry caused by the customers un-reasonable/sometimes fraudulant complaint in a very very rare case. Anyway I apologize to my customers for my counterly rude attitude, if any, against any customers rude complaint. And I pormise to keep serving more kindly to our customers with Fresh and Healthy Food. Very welcome your bitter and/or sweet reviews...Thanks again...!!

This is a nice small place for a good Japanese food inside Pacific Mall. Don Katsu was well made and very tasty. friendly staff working here. I recommend this place for everyone.

I love coming here and I can personally say that it is the best sushi place Ive ever been too. The cashier is friendly and the food is just delicious. The sushi is made fresh and the miso soup is so tasty and yummy. I highly recommend this place if you like sushi. The price for sushi is the same as if you were to buy it from t&t but it tastes so much better. Definetly come to this place you will not be dissapointed!

Very impressive. Small booth type restaurant with tasty food, great service and reasonable pricing. I recommend you check them out. They even have a few seats at the front counter. Read about dirty hands touching food on some other reviews but did not experience theirs during my visit.

Great, fast and reasonably priced bento-box style. We usually eat here when at the Pacific Mall. Good Sushi and Teriyaki and a great price. Meal comes with miso soup and green tea at no additional charge!

I love coming here. It puts the all-you-can eat places to shame. The food is very good and well-priced.

The korean sushi restaurant is tasty

Very basic. The Kalbi bento box is not worth the money. There are many other restaurants that have more culturally appealing food that take more preparation. I would maybe eat here again to try the sushi

One of the most enjoyable bento boxes I have had in a really long time. Dont let the location fool you. They have different specials everyday and the meals are worth it. I ordered the bento box special on sundays and it also came with miso soup and 8 pieces of sushi. I will definitely come back here again soon.

Very unhygienic !!!!! Waiter touched money then made food without washing her hands!! That is disgusting!!

Pretty great! Usually my go-to at this mall! Their vegetarian mako combo is soooo good! And it comes with soup and tea as well with japchae noodles and salad as a side. Their prices are fairly priced and have daily specials. Plus the owners and the cashier are super nice!