McDonald's in Mascouche

Great but needs to be cleaner and more welcoming.

New trash cans are really bad, always full. Cant make an order whitout forgetting something in it, espacially when Its ordered on the app.

Ive been a few times, but this time, although it was delicious, we ordered a double with bacon and salad. It came without bacon, without tomato. Lack of attention, young attendants and joking all the time.

So disappointing, theres nothing in it..quarter pound meatball 3 onions, 2 pickles, and really no sauce, leftovers taken from George... I have my McDonalds trip empty. What can we say about lunch...bacon mc muffin...it gives you dry English muffins that will break your teeth. You say to yourself, Im going to leave it dry... well, hug it out, you realize that the egg disintegrates because its not cooked... its hard.

Ordered online, it was delivered to my car quite quickly and without any order errors!

Not the first time this has happened to me, but this McDonalds always has trouble giving our order correctly, there are always errors and they often forget to give us the condiments, they forget to give us items in our orders or the food is often cold and dry

Snitch

Egg mc muffin no egg?! -_-

I waited 30m for my order only to get looked up and down the whole time its steps the first time I went there and the last the whole time I went very long waiting time and cold food

At the price it costs, its frustrating to have errors on the order. I managed to get a hamburger without meat its been a long time since I went there because they often make mistakes but now my money will go elsewhere.

Always closed early Monday morning. Yet it s 24 hours a day?

-We removed the free refills (water is free in Quebec). -They didnt give a napkin. -They didnt give a range. -No more ketchup available.

Very fast drive-thru service!

Ice cream too cold...

This restaurant has become dismal. Employees who do not speak French IN MASCOUCHE!!!!!! The Asian lady has no business at the drive-thru if she doesnt even understand French. 10 minutes for 3 coffees and a hamburger. There is where the FAST in Fastfood. We already lost food a long time ago. Parking: Poorly designed parking lot which is blocked by people going to the drive when a line forms.

Cold hot chocolate Take 2 identical wraps, without cheese One in two had cheese so I paid not to eat Last time I go there

Its a McDonalds.

If you want to go to a place where they understand nothing of your order and even do the opposite of what you ask, you have chosen the right restaurant. The service is devoid of intelligence. The cashier obviously did not seem to understand the clear requirements, she decided to act as if nothing had happened and ultimately the order was nothing short of a disaster.

I ordered a crispy Cajun mc trio with a crispy chicken avocado wrap, I waited 20 minutes in an empty drive-thru but its okay Ive seen worse. Arriving at the window, a very nice lady but who speaks neither French nor English repeats to me several times Cajun chicken and avocado wrap, I understand that it is indeed my order. I look, quickly grab the bag, I see a wrap, I see my fries ok that s my order. Arrived at home I open the bag and I see a wrap package rolled up on the top of the bag but my wrap is lying loose at the bottom of my bag, ok it happens. I keep looking and I realize that instead of my chicken sandwich, they gave me an old soft éclair wrap that was overflowing everywhere. I just eat my crispy avocado wrap but guess what?? The chicken in my wrap was not crispy but well grilled but tho, grilled chicken not finished being grilled, wet chicken you could call it. I wanted to go back but obviously, no invoice in sight and seeing the other reviews I understand that its not even worth trying to get my order. Basically, why repeat myself about crispy Cajun chicken and crispy avocado wrap if that wasnt even close to being what she put in the bag. Note that there were two on the floor and it was the same lady who packaged my order. Fun fact; the label of the old soft wrap reveals that it was intended for a customer at the counter inside, not surprised that it ended up in my order because as said earlier, the cashier did not speak French, she could not know

I always buy the same thing and the prices change from one employee to another disappointed

The park is a little neglected

Excellent evening shift service!

This is the most unsanitary lunch I have seen! 2 trash cans and both were overflowing! All the tables were dirty as were the chairs. We had to ask someone to clean the place because we couldnt sit down. Then the person decided to empty the trash. It s a terrible place!

thanks for my salsas and everything else, you do a great job!

Food was not fresh and served cold

Unsanitary, no one in all the employees takes the initiative to empty the trash cans which are overflowing on the floor, no clean tables, food everywhere under the tables, sticky table and the place is infested with fruit flies because it is so unclean .

Conventional Mcdonald! Often I make errors in my orders such as not having the extras I paid for or the wrong format of drink etc! Although these are (Fast Food) speed and low prices if we can continue to say that the prices are low, this should not allow frequent errors! Maybe I should go to a real restaurant to expect fewer mistakes, you might say! And you would be right :)

Poorly educated people who work there are the worst McDonalds in the world ever again!

Dirty, more and more

Just like other McDonalds fast food restaurants ideal for children

The dining room almost all the tables and floor were dirty every time we went there. And there was almost no one inside. The fries and croquettes were lukewarm to cold. Otherwise, the rest was good.

25 min at the drive in, dont move left lane, move forward but not right

Poor service, it costs $40.00 for cold food. Because, yes, the order stays on the edge of the counter for a long time. In addition, the cleanliness leaves something to be desired. The service is very slow. I do not recommend in any way

Arrived at 2:48am the restaurant is closed for lunch preparation.... I have always known McDonalds 24Hrs...

Fast service and everything was super hot (yay!) but disappointed to have had the monopoly labels torn off

The service has improved a lot recently. Keep it up!

1 time out of 2 they are closed, without notice, for system restart!? Terrible service and jaded staff. So...

Not too hard to clean it

What is relevant to say about a large fast food chain like McDonalds?!? The Mascouche branch is rather small, I would say at a glance that it must contain around fifty seats at most. Its strong point is undoubtedly its small Ronald McDonald play park. Small but still a must-have for children. The service is good and relatively fast with the exception of certain peak hours and night shifts where the drive-through service often finds itself very overwhelmed. Kid-friendliness: Petit Parc Ronald, clean and safe

Fast service and efficiency

Passed 4 tanks on the left side of the drive-thru before me! Coudon what is the point of having 2 lines? We lose our place for no reason!

Having to pay $60 for food to not even have half of my items and half of the employees are even 11 years old. We can see that management in McDonalds is not their strong point. Not just having waited 2 hours in the parking lot and seeing employees vaping in the kitchen. I strongly encourage you not to come. Pi to have smurfs all year round Halloween is in October

Wait 25 minutes for a mc flurry... ordinary... as if it took a long time to make

The food is like any McDonalds. However, I like their McDonalds park, it allows the children to burn the calories we consume there . Also, I appreciated the cashier service, because to take advantage of the summer discounts on cones, I had to install the Mc Donalds application (this application does not work in the USA ). He assisted me from start to finish and with the number of cones I had to take, he allowed me to save money .

MISLEADING ADVERTISING it says it s open 24/7 but it s closed at 3:00 a.m.

Said to be open 24 hours a day but closes super early, big MISLEADING ADVERTISING!! Avoid this kind of place, they dont respect customers.

Last night, June 25 around 9:30 p.m., I went to the McDonalds drive-thru specifically to try the new Nacho chicken poutine, but when I returned home, I had received an original poutine (I paid more to get nacho poutine and I really wanted to try it). So, I went back to exchange it, but had to convince the cashier that I had actually placed an order 15 minutes earlier, because I didnt have a receipt to prove it. Without even receiving an apology, she asked me to wait on the side. This cashier made me feel like she was doing me a favor to make me a new poutine since I didnt have the receipt, but its frustrating because they were the ones who neglected to put it in my bag . So, I had to wait on the side, but no one ever came to give me my order. In fact, a few customers were served while I waited. I was sure that at least one of the employees serving these orders would realize that a customer had been waiting (outside to the side) for quite a while without receiving anything, but no. So, I had to go in to find out what was going on. I waited at the order counter for several minutes and ALL the employees ignored my presence and they all walked by me without ever looking at me (I felt like they were ignoring me on purpose). So after 5-10 minutes I went to the other counter (receiving orders), but no more consideration from them. I decided to call someone and ask if there was a supervisor on site, but the young man froze, he didnt really know what to answer me. As I explained the situation to him, he smiled and looked at two young girls near the counter (he may have been uncomfortable, but still not really professional). Moreover, one of the two young girls allowed herself to click intensely on one of the restaurants devices behind the counter (perhaps she was an employee who was not working that day), in short, I found it very strange, but oh well. Finally, he made my poutine and I was finally able to leave with the correct order.

Half of my order is missing

Wrong opening time

Application never works. They tell me too bad and bye-bye points! Were going to change fast food from now on.

Its still stupid. When you say your order you pay you take your order you check and miss business, then it takes time to get your order I have already waited 1 hour twice. Always full of people, the employees I think its always mixed, I understand them too

They cant make iced coffee like everyone else. When I took a sip, I noticed that there was a lot of ground coffee at the bottom of the container

When I got there no one answered my auto command

A very nice McDonalds and very good service

Prepare to wait at least 30 minutes

Kind and courteous staff. Sometimes its shorter than others depending on the managers in my opinion Kid-friendliness: Yes with a game module

Today I went to get a box of donuts and a sandwich and there was an employee (who was blonde) she was really stupid and wasnt polite I really dont recommend this McDonalds!!

The order is never correct I order 2 cheese all-dressed and I have nothing in it really bad kitchen service

A loyal customer for 15 years. I go to McDonalds regularly but since 8 p.m. this evening I know how to finish. I order a chicken bacon warp as a trio, I receive my order quite quickly but the problem is that the bacon in the warp was still frozen. To be honest, that disappointed me... I know that McDonalds doesnt have a very good reputation these days but that didnt stop me from coming to get something to eat. Now its over.

Toujours extrêmement lent. attente de plus de 30 minutes à chaque Foix aller dernièrement. Les commandes en lignes sortent et nous les personnes qui commandent à lintérieur devons attendre plus que 30 minutes pour avoir 2 sandwich. une fois la commande appeller il manquait un sandwich. Service lent et mal fait. Toujours une erreur dy retourner.

Its been several times that my order has not been correct. I always reconfirm and check summarily. The last few times I opened everything... not really a choice every time we try to reach the store no one answers no matter the time

Super fast drive-thru service.

Kitchen that does not meet hygiene standards, preparation of sandwiches with bare hands, and when I ask for a bag to take my order, it is thrown at me and I have to fend for myself. The staff shows no respect towards the customers. I wonder if they would appreciate being served the same way elsewhere. In short, this was my last order from them.

Gang of criss not fast

Fast and friendly service

40 mins at the drive through to order food

McDonalds Restaurant in Mascouche, Unfortunately, although this is a fast food establishment, the service is extremely slow. The drive-thru should be avoided! Orders are mixed. In addition, depending on the time we go to the drive-thru, we are directed to a numbered parking lot, which is already occupied by someone else. Three times I did not receive my order.

The restaurant was clean and service was quick.

Restaurant displayed open 24 hours on Google and on the restaurant but closes at 3am Byela!

The last good Macdonald in Mascouche

No customer service at the checkout close I ask for help from a young man without a name tag to help me and he immediately starts to judge, roll his eyes and Im rude because I need help at the machine, it tells me they are understaffed as if we customers are supposed to know that they are understaffed. Finally, even when he had nothing more to do, he let me stand there without ever helping me...I dont understand why people who have emotional management problems work in places under pressure! Also NO ONE wears a net on their hair and my order took 25 minutes. The machine has no paper for the receipt and I had to fight to get my receipt

Perfect, very good McDonald s. Good management.

I like the service offered and very nice and friendly staff

Ive never seen a McDonalds with such a faulty ice cream machine. No matter the time of day the temperature is always broken I did a test I went to the drive-thru I was told no I went to doordash when leaving the drive-thru and I ordered a Mc flurry at the same address ! shows that by going through another party we have access to more services than when we go to the store

Was in the washroom, and watched as I was washing my hands, an employee walk right out after finishing his business #2. Will never eat or go here again

Painfully catastrophic!!! More than 30 minutes of waiting to get the order. Total chaos. Its been years since Ive been to this McDonalds. Its going to be ages before I get back to it!!!

Lots of people

30 minutes to get your order. Chaos to serve customers. Each visit date is inconvenient. Maybe Ill go back

I am very allergic to cheese and when I was given two cheeses when I ordered two hamburgers and I asked the two girls to change it they laughed in my face and were very disrespectful. But when the manager came to see the situation he handled it graciously, to the manager with the ponytail god bless you god bless fr I hope your life is filled with only good

No matter the McDonalds... its always the same

Seriously ??? Its half empty...

I live 1 minute by car from my house and its cold I have to put them in the air fryer its not normal

I have only been to this mdco once, this morning for the drive-thru order. There was no line, yet the girl who took my order seemed in too much of a hurry to speak in full sentences. Not even hello, the first thing she said to me was point card? , so quickly that I didn t understand. Then she said to me very stupidly the order?, then told me to move forward. Arriving at the first window to pay, she doesnt even look at us, but waves with her hand to move forward to the other window. Luckily she was done with it and the young man at the second window was at least smiling. On the other hand, our muffins are not edible, I spat out my first bite. in short I wont go back there again

There is STILL something missing from our online order. Very very disappointed.

The workers seem not to care anymore about their jobs

If its not a mistake, it got burned.. come on

When theres no shortage of ketchup, its the straws, when its not the straws, its the Coke which is completely flattering. I believe there is a strong Quiet Quivers movement there! (Sorry, quiet leavers, I believe in your cause but not in the means to assert your rights!)

I ordered 6 croquettes I had 5.... I dont even know how to count up to 6. Anything

Im going to say my Karen sorry: Tell your employees to stop pretending that the milkshake and/or mcflurry machine is BROKEN when they just dont want to WASH it. THANKS.

The place was really dirty. The trash cans were overflowing and there was lots of trash on the floor. It was really disgusting.

Good service

Its a classic McDonalds.

Average expectation, not too many errors

Pire McDonalds

Kids like to play here. There are little activity packages available for them, my girls love it.

Very good service.

Nice and clean McDonalds, but it is the slowest McDonalds I ever been there a couple of times in the evening and waited 30 min or faster to go to another one

5 minutes on the drive-thru order screen waiting for the employee to respond and greet us only to have her not understand the menu and put us on hold without ever coming back to us. To finally wait 30 minutes at the service without having paid and received your order...

Bonne nourriture, mais il manque toujours quelque chose dans la commande ou alors elle ne correspond pas à ce qui a été demandé. Lannonce déjeuner toute la journée devrait être accompagnée dun avis disant que tu dois attendre 25 minutes pour lavoir ton déjeuner si tu le commandes à un autre moment que le déjeuner :( Le service laisse à désirer.

Seriously, it was really pitiful. I went to the McDonalds to give some to my brother and then we ordered two small menus, it cost us $23!! In the joyful celebration: a toy that doesnt even work, a burger with 2 slices of wet bread with a mini piece of pickle and ketchup. And then in our other order; mc-croquettes as soft as fries and fries soft and moist. Honestly, I dont think Ill come back in the years to come. I know it s McDonald s: fast food. But they could have pushed themselves a little; Teenagers who enter the kitchen when they are not working (friends of the employees) and some employees on their phones. In addition, we asked for apple juice on your menu and we never received anything. Disappointed. Thanks for understanding.

Worst McDonalds in the entire region

Generally 5 stars but today, bad service, food not my choice and talking with the manager who doesnt understand anything, that he alone is right and that the customer can go elsewhere if he is not satisfied... Mcdo must act as quickly as possible with such a manager

Open 24 hours

Due to the lack of staff, the courageous employees who are there barely provide. This causes a lot of errors in orders. My rap had no sauce, no lettuce! Fortunately he hadnt forgotten the chicken!!!

Meals are often served cold

Today, September 15, 2023, I cant believe it, great service, fast, the employees very kind and polite and above all, my order was accurate and even beyond! Congratulations!!

Yer 4:43 a.m. and its closed if its open 24 hours?

The only McDonalds I have been that doesnt offer free refill on drinks

It says 24 hours a day, get there at 1:30 am and its closed -_-

Drive-thru service, Great staff (super smiling cashier and the one who gives the food too) Perfect poutine and received my hamburgers just with ketchup as requested (in other McDonalds I rarely get what I want..) very satisfied

Written open day and night. I waited 10 minutes at the drive-thru at 4:30 a.m. and no response.

Slow service this evening. Really tired of going to McDonalds to go quickly and wait for 30 minutes in the car. In addition, it is no longer economical. When you wait in the car, it costs gas too. However, most of the time it goes well. I think they may be understaffed tonight.

The staff is very efficient.

Order a Big Mac trio at the drive-thru around 12:45 p.m. The guy sent me to sign 1 to wait for my meal so as not to make the others wait behind me. 10 cars have passed and not received my order, its a Big Mac. Not supposed to take time. I had to get out of my car and go to the drive-thru window to find out what was happening. He had forgotten me Plus, the Big Mac is cold grrrr

The service has always been a little tedious at McDonalds for several years. This one is no exception. But the quality of the food and the staff were perfect.

Very bad

Bad service. Poutine almost without sauce and burger almost without sauce too. Asked for a fry without salt. But that was too much to ask

My opinion, 0 stars if possible. I know were talking about McDonalds and its fast food and we shouldnt expect much but still. Each time, I am disappointed; non-courteous employees, borderline rude, too often errors and omissions in orders, the fries are always cold, the presentation is terrible. Seriously, managers force you to properly train your employees.

.I just wanted to have coffee. I go to the drive-thru, it has two entrances to the drive-thru. I take it from him to give my order. There were 4 cars that passed before me in the left lane, I found it unfair to have 4 cars pass before me. When I arrived to pay, I complained to the manager whose name is Gabriel. I tell him what happened, instead of understanding me and simply telling me, we apologize, he gives me useless and incomprehensible arguments, I tell him that they are incompetent and refuse to give me my coffee. In all ka... You are pitiful... When it turns out that the managers are barely 16 years old and think they are the navel of the world. This just confirms to me that you are incompetent

Terrible service. The general manager Joël does not respond to the email sent for a complaint from the Mascouche branch. He doesnt care if a customer is unhappy. The branch manager is no better. When will there be a change in management? Its urgent!!