600 Mnt Masson, Mascouche, QC J7K 2L5, Canada
Première chaîne de restaurants de burgers au Canada. Depuis 1956, elle sert de vrais bons burgers, des rondelles d'oignon faites à la main et la fameuse Root Beer A&W dans des bocks givrés. A&W est fière de maintenant servir du café biologique Pret.
The last time we came here, in which we used the drive-thru, the service was sub-par. We could hardly hear the employee but not for lack of malfunctioning hardware but the very low tone of his voice. I immediately felt like this youngster did not like his job. Once at the window, we pay, and then give us our drinks, which weren't the right ones. A moment later, another young man appears at the window, requesting our payment, which we had already done. Once at home, upon opening our bag, we notice that they never gave us the sauce that comes with the sweet potato fries, which is why we BUY the sweet potato fries. These kids should reconsider their choice of employment 😬 and I'll be avoiding this A&W from here on out.
They are always professional !! Despite our complicated orders they always get it right and they are extremely nice
AW has been around forever I don't go here as often as As I would like. Probably because there's more McDonald's around with drive through this one has a drive through. But just never on my mind unfortunately, food is good it's a little expensive But I can get onion rings here.
Great place...however they often forget to give me my sauce😔
The food was good! The service was fine. We had to wash our table & seats before our family of 5 could seat....
If I could give an extra star for the service, I would. The place was pretty empty when we arrived and the person at the counter gave extra attentive service, above and beyond what would be considered awesome. The place was also very clean, food was fresh and arrived quickly without errors.
Food was fresh, hot and very tasty. The service its self was polite and professional. Would recommend this locatoin.
Fresh and solid! Even if burgers aren't healthy at all this place offer great fresh food that looks 100 times better than some competitors. I would recommend it 200% ! The sweet potatoes fries are the best!
Very clean. Well done! Parking: Easy to park Auto with trailer.
The dining room was not cleaned on Saturday morning. The service is good though. THANKS
Great service and very good cook, thank you its a good start to the day
Good service and the onion rings were super
I dont know what the drive-thru is like during the day but in the evening oufffffff. Not the first time I order from the drive-thru and most of the time in the evening for two adults and two teenagers (7:30 p.m.-8:30 p.m.) I am the type to give new people a chance and avoid complaining because we are lucky to treat yourself to an outdoor dinner and work, so in short. Unfortunately at this restaurant I have gotten into the habit of checking my orders at the drive-thru because the order is systematically not complete! Either theres a fries missing, or its fries when there were onion rings or sweet potatoes, or its just diet coke when there was root beer. And like last night there was a grandpa bg in a salad wrap and well, no! With bread! And there were only fries and diet cokes missing when there was a root beer! Unfortunately for us I checked wrong so we realized it at home .:-( And the service was slow! Almost 10 minutes to place the order and another 10 to get it! It would have been in the time of COVID and young people either lack training or don t care or both .
Good hamburger service and excellent fries. On the other hand, lukewarm and non-sparkling root beer. I went to the drive-thru. I would have liked a cold drink with maybe a few ice cubes.
Drive-thru
Good lunch Good burger!!
Fast food side, best meals (burgers, poutines, etc.) Varied menu with good items of all kinds Vegetarian options: My vegetarian friend says the choices are good there Parking: A little lacking in space but only during peak hours
Food
Service a big 0!! service Im from the industry and you deserve to be shut down!
35$ pour deux trio. Bon ok cest cher mais les attentes sont hautes. On arrive chez nous 5 min plus tard, le stock est froid, mais ce nest pas ça le pire. La portion de la frite et de la poutine ?? Ridicule jaurais à peine pu nourrir un bébé naissant avec ça. Franchement déçu jétais un fan dA&W avant mais là cest vraiment terminé pour moi.
I didnt have enough sauce in my poutine, no cheese in the sandwich either. I ordered a sandwich without tomatoes and it had some in it.
This evening we were served by Jane. I cant remember the last time I saw a young person as hard-working, outgoing, kind and helpful as Jane. She has the makings of a supervisor/director and so on. She managed the restaurant as if it belonged to her and thats what made all the difference. Shes not afraid to wash the tables, clean/put away/the condiment area, she even took an elderly couples order right at their table because they had difficulty moving. Really, I hope that this message gets to his superiors and I confirm to you that you have an entire employee who deserves, in my opinion, a very good raise or at least a higher position if possible of course. You have a model employee there. Not to mention the other people who worked with her too. Thank you Jane for your involvement and dedication to your work and congratulations! You will go far in your future career choices! There is hope with young people!!
Its fine until I go to the bathroom. Very dirty...
The girl who checked us in looked so stupid! She didnt even respond to my husband. Not a word! My husband went to the bathroom before leaving, he advised me not to go there...INCONCEIVABLE!
Bad service, lack of hygiene by staff, who do not wash their hands when returning from break. Phone in hand during service and meal preparation... lots of bacteria from cell phones... not all that great... result... No, thank you!
Great for me
Childrens menu not great
Warm staff. Nice atmosphere, clean place. I recommend
Good location, good service and fast! Restaurant always clean! I recommend!
Perfect and inexpensive breakfast Very good service
I ordered a chubby chicken burger, and the chicken was completely raw inside, its totally terrible and disgusting. This is a fairly serious mistake due to the risk of food poisoning...
Fast service, pleasant and polite staff, no errors on the order unlike the Mc Do in Mascouche....
Excellent service, fast and with a smile
I do not go there very often Kid-friendliness: Its good Wheelchair accessibility: Great
In all honesty, I went with my 2 children aged 3 and 5 and it went very well, good service, fast food and good price for the little ones, however I would put 1 a canvas for the breakfasts which have difficulty opening on time.
A&W is a restaurant that I really like, I visit it twice a month and the food is of very good quality.
2 chubby chicken, a root beer and a turnover that you can eat in 2 small bites almost 25 $$$ thats too much I dont think Ill go back without having coupons
Fast and courteous
Really pocket-friendly, before going out I take the trouble to check on the site if you are open, I arrive at your restaurant, it says lit in the window OPEN DRIVE-THROUGH SERVICE! And no one is there! Wow thank you for making me move for nothing
Best hamburger (among fast food obviously). Not much better than Mcdo or Burger King!
If you have a guy called Ahmed Houas at your service, that means that you have invested in courtesy and excellence in customer service!!! Very welcoming guy
Very good sweet potato very good also soft chicken fingers just that negative
Extremely polite and courteous employee, very good service and the food is good and its especially hot! Which is a great plus for a fast food restaurant :)
Quality of ingredients desired dry bread, overcooked meatball, crushed onion ring and very very oily and cold the sandwiches were also cold very disappointed because others a and w are much better than the
First visit for me to this A and W Excellent customer service: courteous, polite, prompt, attentive in offering alternatives. The meal was delicious: cooked to perfection, well presented, tasty. Very clean and well appointed place. Congratulations to this franchisee and his team Vegetarian options: Yes Dietary restrictions: Veggie Parking: Adjacent to the restaurant Twenty parking spaces Kid-friendliness: Yes Menu Wheelchair accessibility: Table and space available for armchair
Very long for fast food
Better coupons cost less
I think those burger are much more tasty than a Mc burger. But a Bite expensive.
My favorite spicy burger miamy
Food ok, service to be correct... times are tough and they dont seem to want to be there.
Clean place staff is polite and fast would recommend
not bad always good
Onion rings leave a bitter aftertaste in your mouth! Is it the type of onions or the breading? I strongly suggest that an AW taste tester taste it and fix this problem!!
J ai commandé 2 déjeuner, jeudi matin vers 10:30 ! Nous avons reçu le premier 15 minutes !alors je je présente au comptoir pour mon déjeuner, parce que mon chum avait presque terminé! La caissière , me dit un clients à la fois ! Je comprend pas , on a commandé ensemble! Et moi mon déjeuner est arrivé 30 minutes plus tard !Jamais plus , vous me verrez!
Bored employees who seem tired of working there.
Often dirty table
Excellent VEGETABLE hamburger, you just beat Harveys which was my favorite until now... with onion rings to roll around on the floor, wow! What a dinner!
The best Burger chains. But the fries arent very good.
Very very bad service. I was alone in the restaurant with my mother. The cashier had his back to the cash register and was more interested in taking our order, after trying to get his attention for +- 8-10 min I finally managed to place my order mom burger bacon cheese with fries and root bear, after another 7-8 min I finally got my order but while waiting I noticed that no new fries had been made so what I received was a root bear not as cold as it was supposed to be , the fries really cold and in addition my mom burger only had a tiny piece of cheese and the balcony was missing. I went back to the cashier and told him that the fries are cold and that I dont have bacon in my mom burger. He added the bacon but told me that the fries cooled quickly and it was up to me to eat them faster. The moral of the story never went to A&W again.
He was really nice we prank called and was chill about it
You can eat outside with the dog Vegetarian options: Plant-based burgers
A bit expensive
Young but very friendly staff
Vegetarian options: Burgers beyond meat disponible Food
Fast service despite the traffic, our orders are always accurate, nothing to say!
Good
Its a good hamburger
Best habanero chicken burger
Asked if the chicken in the wraps was grilled or breaded, the two serving employees didnt understand what that meant, they had to ask the cook. It doesnt give confidence when restaurant employees dont know anything about food. The answer is that the chicken is BROKEN.
11:40 no more lunch and we are the only customers and more than 20 mins before we get our order
Very poorly clean place, tables always sticky, poorly washed, rarely a smile inside or drive-thru... seriously the place needs someone to get it back on track
A classic true to what A&W is.
The girl who took our order had no manners, looked stupid! Vegetarian options: Beyond meat Dietary restrictions: Vegetarian menu Parking: Large parking lot which is shared with the Tim Horton Kid-friendliness: Childrens menu Wheelchair accessibility: Easy to access
Nice staff, but... NO MORE ONION RINGS!?!?! This is THE main reason to choose A&W instead of McDonalds. Ennnnnn tk. I wanted my puck :(
the burgers are really good, the fries too but... ..no brew bar! This is the idea of the century but the Root beer is nowhere available, too bad Im going to go to St-Lin
Wanted to go to lunch on Thursday and had to return because the restaurant opened at 7:30 but there was a neon sign saying lunch from 7:00 Plug in
Vegetarian options: Beyond the meat Kid-friendliness: Buddy burger Parking space Plenty of parking Parking options
Nice surprise, I was able to replace the bread with lettuce for my hamburger, the taste is good and what I also liked is that they are very eco-responsible! That day the lady who served us had a sparkling and very welcoming energy.
veggie burger cat food texture and not good taste white part salad in burger onion rings dough that falls apart into small pieces and very oily dough comes off employees who speak very loudly in the unpleasant kitchen disappointed with my $17 meal which is expensive for this quality
Thanks for the discount coupons!
Super delicious, inexpensive and very pleasant
Each of the decors are the same but keep clean
A nice little a&w
Super good good service clean restaurant
23 minutes took at the drive-thru for 4 cars in front of me
Drive-thru service in English
Not pleasant customer service, the employees dont even look at us and they stay on their phones, not pleasant service at all, I dont recommend.
Comme ja travaille souvent sur la route je suis amené a essayer des restaurant similaire mais dans différentes villes. Le service a été super, il manquait un ingrédient pour mon burger mais lemployé a poliment suggéré de remplacer la sauce par autre chose pour me permettre davoir quand meme ma commande. Service rapide et tout était bien préparé. Les frites bien cuites et chaudes.
Of all the junk food like McDonalds Harveys Burger King, etc., A&W is the worst!!!
The maintenance leaves something to be desired. The dining room and toilets are not always clean. Unacceptable for a restaurant.
De la restauration rapide qui dépanne. Les hamburgers et les frites sont bonnes, ça fait changement du traditionnel BigM pour ne pas nommer de nom.. seul chose, je reste toujours un peu étonnée du prix de ma facture pour l achat de 2 trios, tout ce qui a de plus simple. On peut facilement manger un repas de bien meilleur qualité pour le même prix, ailleurs.
Its good ! But these very expensive!
Last Saturday it said meal on site and the door was barred
I came at 9:30 p.m. and they didnt want to make an egg chef claiming that they had just washed the machine, so they dont serve lunch 24 hours as the signs indicate
an excellent A&W, always fresh and good portions
A&W Mascouche. 5:30 p.m. Friday, after placing the order for 3 (family)... The young woman brings the tray!!!! Super fast, great service! Success to the Mascouche team. (dealing with 3 young women all gave good service and quickly with a smile)
Super good
One day they are open just for dinner. Last Thursday, open just for dinner. Another day only drive-thru, the next day only indoor. Just nonsense, you have the impression of being laughed at and being told anything.
Best burgers! The rest is so-so. A little expensive compared to the competition (McDo, Burger King, Harveys) but so superior. You really taste the quality of the ingredients!
Courteous and dedicated staff!
Thursday morning of May 5, 2022 I went with my son to eat at the new restaurant in Mascouche and we were more than well received... The manager (who told us his name was Atif) asked us to go install comfortably and that we would be served as soon as it was ready...and indeed the young lady served us everything quickly afterwards...if we would have been members of their family I dont think we could have been better served. .. they honestly practiced what we could call taking care of your neighbor as yourself... Thank you to A&W for having such people among its employees and thank you to these employees for taking good care of us .
Fast food
for me the best fast food
Great services
Ok
Very good at any time of the day
Very good, quality! Chicken burger to see you for me..
Lunch is excellent
Good food!
Quick drive through service. Food is always fresh. Kid-friendliness: Kids meal available
Served by Ahmed sorry if it s spelled wrong excellent service!
Fast service. Sympathetic people.
Good service
The one who served us was correct and kind. However, I ordered a buddy burger and I received a mamma burger The onion ring was not good. Really super disappointed and its guaranteed that I wont go back there
Vegetarian options: Burger BeyondMeat.
Good burgers
I like the lunch plate of two eggs choice of meat and potatoes
Im a FAN of a&w, I find their burgers delicious and their root beer is legendary. On the other hand: HELLO? eh...? Nobody takes orders skip? They always cancel my order?
Fast and courteous service
Delicious
First, I want to tell you that I really liked it for a fast food restaurant. I am a wheelchair user and I can tell you that the entrance is suitable for people with reduced mobility, wheelchairs. The service was very appreciated, it was my first time in an Aetw. The tables for people in wheelchairs are at the right height and the toilets are very well adapted. The hamburgers very good, and the French onion very good. And of course this is always up to each persons choice. Enjoy your meal
always good
Great service, wow. Lots of precision for gluten-free, like no other Ive been to to date. Really great
Excellent throughout, even the young man behind the counter who offers outstanding service. 10/10
Certified Canadian quality meals, no nonsense like lunch, dinner and supper when you want to take time off from cooking!!!
Wheelchair accessibility: Accessible en fauteuil roulant, beaucoup despace à lintérieur pour circuler Food
Perfect