Subway in Mascouche

Dego service

She speaks super fast, didnt ask for the card She answers no, you have to ask and ((. It s tiring and we were 2 customers 2:09 p.m. I told her I m speaking from very stupid experience

We passed around 9 p.m. this Friday. Cold welcome, no smile, nothing. When selecting vegetables/condiments, the sandwich attendant added lettuce without asking. Didnt apologize for her mistake. She continued without smiling, almost without saying a word as if we were disturbing her. Well done non-chalance.

Ive never seen such a botched order... None matched the order. In the photo you can see the steak sub which is supposed to have almost all vegetables EXCEPT black olives. Well there were lots of olives, a little lettuce and cucumbers and nothing else. No cheese, almost no meat or sauce. No hot peppers, no extra lettuce, no extra tomatoes (no tomatoes actually), no crispy onions, no pickles, etc. Normally I dont make a big deal about ordering errors but this is completely ridiculous. No sub was close to what we ordered, and no one answered our calls. Edit: After 3 calls, no one has tried to fix the solution. We had to call another Subway (819 Montée Masson) and they compensated us immediately even though it wasnt their mistake. It goes to show that some Subways are better than others...

Staff very poorly polite and arrogant my partner presented them at the counter there was no one she waited for someone to arrive and a girl didnt even say hello she just shouted from behind yeah whats Theres my partner said Im coming to pick up an order and the girl replied yes shes here while pointing at the cash register. Subsequently my partner asked if she could change the biscuits and it was really complicated because the staff was really not helpful. Once we arrive home we open the 2 sandwiches to see that everything is ok and both have no cheese inside one of the sandwiches and literally a steak and CHEESE how can you not put cheese. And finally they barely put any meat in the sandwiches (see photo). One of the colleagues called the girl in question Debora

Staff very rude and arrogant I showed up at the counter there was no one I waited for someone to arrive and a girl didnt even say hello she just shouted from behind yeah whats ago I told her Im coming to pick up an order and the girl replied yes shes here while pointing at the cash register. Afterwards she went back to sit down and I waited to ask if she could change the biscuits and it was really complicated because the staff was really not helpful. The woman who served me is named Déborah. I even apologized if I bothered her so much that she disrespected me. Once I arrive home I open the 2 sandwiches to see that everything is ok and both have no cheese inside one of the sandwiches and literally a steak and CHEESE how can you not put cheese inside . And finally they barely put any meat in the sandwiches. Disgusting and shameful service. Yes, it s a repost of my partner s review. Horrible service, deserves a second 1 star review

I DONT GO EAT......... NO SERVICE First thing on the hygienic side not kept complaint made to MAPAC missing hair protector to an employee while she was filling my submarine..... Secondly, the cashier insults my partner because she has an electronic coupon and we are asked to make two complicated invoices and tells us that we can make two transactions... (as if we would leave and re-enter again..) my partner says dont talk to him like that...lets just say if you want to be treated like crap...at your own risk...

The girls go in and out of the restaurant, leaving the customers alone in the store. When there is a Line Up there is only one girl to serve because the other 2 have gone outside. Probably dont wash your hands when you get home... Pretty poor service.

6 septembre à midi. Mon sandwich était moisi :( Le pain plat puait la moisissure ! Et le 2e sandwich était différent.. froid, peu de sauce, sec. Pas comme les autres Subway ! Le staff ne demande pas les questions habituelles (ex poivre et sel). Jai mangé mes biscuits seulement. Ca vaut le détour pour aller à celui sur La Pinière à Terrebonne, le best !

Vegetarian options: Veg tandoori & Veg delite are great options. Food

I had excellent service from Mia. We stopped by on Monday around 8:20 p.m. Very cute and very professional. I recommend this place :) Congratulations Mia!!

on a Monday afternoon, I was well served. there was no one there then, everything was quite quick. The girl made me the sandwich.

Really important not to trust the schedule this restaurant is always closed despite the schedule which mentions open very disappointed

On the door it says Monday until 9 p.m., on maps too, but at 8:45 p.m. today the restaurant was closed when I arrived.

What are these 2 rascals with false eyelashes? I have never seen employees treat customers like this. According to other opinions, the problem seems to be at the management level which accepts these kinds of incompetent people which reflects well todays society, for me its over

Its not my style to make bad comments but lord what can I say... 2 girls with false eyelashes, I didnt notice their names unfortunately! But very bad service. We heard them talking about customers, she started shouting and sending me away because there was a problem with my order. All the restaurant customers came out and included us. Frankly, it makes you think that the management lets this pass and from what I see in the reviews, its not the first time, but for me it was definitely the last time I went to this place there.

If I could I would give a BIG zero!!! Worst places, the two girls with false eyelashes behind the counter were probably the most poorly behaved girls I have seen in my life!!! They yelled at a customer in front of everyone! Both had a very unpleasant attitude, the worst place. I cant believe after all these comments no one did anything!!! NEVER!

Worst service received, the girl with the vegetables (black hair in an uncombed hat and long white nails) clearly we are bothering her during her day, sighing when I ask for my vegetables before my sauces, the little nods of discouragement when I ask for more salad, not even hello, super unpleasant. Im going to choose another branch next time, it wasnt even to my taste and I didnt dare ask for anything else because she was so stupid.. very very very disappointed. This is the second time shes served me, last time I thought she was having a bad day but ultimately shes just like that. The cashier was great though. A chance.

Wow! The service is impeccable! No errors in my order, speed of execution and very smiling team! It should be like this everywhere. Thank you very much for your great service and don t give up! :)

My greetings dear people, Just to mention to you that two employees, on Monday January 8, 2024 at 6:45 a.m. - 7 a.m., two employees were working. Indeed, they (even if the Mademoiselle with the false eyelashes was worse) were rude, sighed when we ordered something that was not in their plans, and, above all, took us for, in good Quebecois, pies. I love this company (Subway), but what I saw and experienced particularly disappointed me, I will hardly make the mistake of coming back here. Sincerely.

Nice new clean design good atmosphere Parking: No problem

Perfect everything was good

An employee spoke to us in a very rude and dry manner. Very poor customer service.

Lots of vegetables, big submarine!

Very good service!!!

Where did we get a 12 for $20 not in a trio when we think before we had 12 for $5. Yes its good but hey were going to say that you think about it before adding your ingredients especially since some ingredients are extra and Swiss cheese is no longer available.

When you arrive during the opening hours written on the door, it would be nice if the door was not locked

I love it

Friday around 7:45 p.m., two employees intimidated another employee who was simply trying to learn. They shouted at her, swearing and taking her for a fool. One of them, my daughter calls her the Queen. Her false eyelashes made her really rude to us customers. It doesnt say Hello, it spoils the food. Really???? Enough that I almost called the police so much. They were mean. Thank god, I was with my children! I will NEVER go back to this subway again! Advocates intimidation. Both times I went there I felt bad being there!

I always receive good service during my lunch hour, I love this subway branch

Service excellent

Be careful to vary your food! Avoid at all costs...sick

Lots of items are missing, the employees make chatting among themselves very cold in the restaurant.

Very clean and good service

Too slow, rude and insults customers. Incompetent staff. Denigrates staff from other brands. Also tried to charge extra for a few things we didnt buy.

Excellent service!! Always fresh and what can I say about the manager...wow!

Young people are more cheerful compared to older staff. Bravo to the owner of this establishment for changing the way things are done and giving young people the chance on the job market.

Does not respect opening hours

Always disappointed with this Subway, afraid to put stock in the sub

The team is perfect. And the vegetable and meat counter, always fresh, the vegetables are super beautiful. Dont let go of the girls, of the customer who comes every Midi

Excellent service!!!

Fast service and courteous staff.

Very clean nice renovations

Worst subway in the world. Each time there is always something. The staff are arrogant. Theres always a reason not to make a sandwich. Either they dont have any bread or they have a problem with the cash register. Nobody wants to make sandwiches. Real cowardly young people who invent reasons not to serve customers. Pathetic.

Sanduíche miserable .almost nothing in

Clean fast service helpful staff

Bad experience only once, its a normal subway

Good

Very good service!

The service was good..I appreciated the change since my last visit and it was clean

The 2 employees talk among themselves without considering the customer, WITHOUT MASK, and crush the sandwich completely when cutting. Go somewhere else!

Respects all current standards and fast service

Fast service. Good portion in the sub.

Subway is horrible. For emergencies only

Fast service

Excellent service and products

My partner came in one evening at 8:43 p.m. and the Subway was closing at 9:00 p.m. when he entered the employee threw his mop discouraged and told him (no no thats not true I just did all my close I tightened my things sorry but I dont get everything out its not true) my boyfriend told her Ok but its 8:43 p.m. its not closing and she replied sorry went elsewhere! Very ordinary service or I must even say no service ever again we will return to this Subway! It was a Monday evening, January 14, 2019, put this employee out there with her press!

Very good but to have a little cheese or something extra, I find that its expensive or otherwise it doesnt taste good. Its your choice...

I was sick, I wouldnt go back.

Friendly and fast service

Very healthy

The person at the reception is super nice, smiling, cheerful and pretty, perfect for this type of place.

Great

Its OK

Good

Ordinary service, ordinary freshness, ordinary cleanliness.

Very warm (employee) and very large..

Good food free wifi

excellent food

Ive been served several times at this subway and each time shes as stupid as two feet. I seemed to be bothering her, so I could just go to the subway :)

Super beast

Número 1 services and Freshness

Always fresh

Good service

Correct bob !

Today, around 1:15 I had the worst service at a Subway restaurant. There were no more tomatoes or Pepsi in the fountain. In addition, they mixed up the order of 5 customers.... They opened the sandwiches of all these customers to find mine which they had given to another customer before me. The customer brought back my sandwich completely opened, saying he had one too many. The team leader checked if it was really mine by opening it again and yes it was mine.....she doesnt even close it and gives it to me....Wow thats This is super hygienic!! I asked to make another one.... They all had fun making jokes with each other but not too much trouble for the customers.... Finished for this Subway for me....

Its really nice of an employee to scold these customers. . Congratulations, respect for your customer!

The service is fast and the food on par with any other Subway.

GOOD