Tony Roma's in Medicine Hat

My salade was fresh shrimp and was overcooked, but most resteraunt it usually is.

Good service! The food was excellent! Recommended dishes

I went to tony romas for the first time today, food, and atmosphere were great! Workers were very helpful

Average age in here was about 77. Food was terrible. Service was meh. Tony Romas sucks now. I remember when it was good, but now it s just sad. So very very sad. We re about to try the dessert just to make sure everything here sucks.

We love coming to Tony Roma s! Food is always yummy and service is exceptional. Parking: Just right in front of the restaurant. Huge parking space Food : 5/5 |

Food was good but I ordered Tuesday special which was all you can eat riblets. They where good but I was asked if I wanted a second serving of riblets and I said yes. We waited 15 minutes and I never got them. Finally we just paid and left. It seemed like they where short staffed which I understand but when you have an all you can eat special there is no excuse for what happened.

Good food

One of my best dinning experiences thanks to the server Yaya. They were attentive and ensured we were satisfied and had everything we needed throughout our entire visit. Their recommendations were spot on, I will definitely be dinning in again.

This place is so blow par if I was not with another person, I would ve got out and left before the waitress even showed up it took us 20 minutes to get a menu the selection is mediocre and then the food came out and was so below expectation that I had a hard time finishing it . And then I received a bill that was so large. I was disgusted for the quality and quantity of what I got. I will never darken their doorstep again.

We decided to try Tony Romas today unfortunately. Made an order for pick up. For starters they dont sell beverages to go. I bet that turns away 75% of potential customers. I ordered half chicken with fries and gravy. The meal is supposed to come with coleslaw. No coleslaw to be found. the chicken was very saucy, no napkins or forks to be found. paid $35 (including tip) for a small overcooked burnt half chicken and a small bag of fries just to have to go somewhere else to find a drink and some napkins for this mess. Who wants to eat and have sauce all over their fingers and face and no way of wiping it? Nearly $40 for a chicken i ate in 4 bites. The fries were ok but wheres the coleslaw? You guys just lost a good potential customer.

Pretty good lunch!

Hadnt been to a Tony Romas in years. I had the brisket and it was delicious. I had fries as a side and was a little underwhelmed. All-in-all a tasty meat dish.

Ordered my steak medium rare and got a well done steak. Not only that, the steak had no flavor whatsoever and it might as well be beef jerky with all the chewing I had to do.

2 stars !!Saturday July 6, 2024 Rodney gave great service and we were visiting with a freind who had chosen the restsurant so we didn t bother to complain as none of us wanted to ruin our visit however .. when we got to the car my husband asked how my meal was I said I hope I dont get sick because my ribs were slimy and underdone he said my ribs weren t done either and my potato was stone cold . at that point our freind said the chicken in the alfredo was OVERcooked and rubbery so disappointing . As a manager, if you respond to this; please do not suggest that we should have spoken to the waiter this is where restaurants make the mistake you have to get it right the first time -we are out for a purpose we were out for a visit .we didn t want to ruin the evening by complaining and having food taken off our table and then sitting there and waiting for more food to be brought out (which likely wouldn t have been right if the first food wasn t right) I ve been reading other reviews and someone needs to go in there and get the kitchen back in line with your previous reputation -my former review: 5 stars all around! I called to make a reservation and the girl on the phone was friendly and positive and apparently she wrote down everything I said because when we arrived our waiter said: oh yes, you need a table to accommodate a walker and oxygen tank we have two options for you which do you prefer? he didnt forget lemon for the water .. he didn t forget light on the ice for our other friend s pop he returned to fill our wine he recommended the best ribs ( bourbon was AMAZING) the hostess was attentive and came to see if everything was great seriously great team work but our waiter Duke was top notch!!

They sat us a dirty table. served us in dirty dishes. took almost an hour to give me napkins for the ribs i ordered. the floor needed vaccumin very badly. flies and misc bugs running about. I wouldnt dream of going back here

My sauce was sour and was told it was just fine . The service was none existent.They had no chicken left , the place had two other tables being used and it was 5:30 , my thoughts you wont be open much longer .

Had a light meal at Tony Romas in Medicine Hat. Very good. Wonderful server named Ya Ya...funny and delightful! Very good beef barley soup. Very clean restaurant, nice greeting when arriving. Lots of parking. Thank you.

Way to long of a wait from the time we ordered to getting our food.

Is there an email I can send a more detailed review for management?

Food was standard.

Amazing all you can eat riblings! great service, and a beautiful place too.

Great deal for riblets. Awesome price for value Friendly staff. Food was served in very timely manner Surely will return again Check #673623

Been Dining here since it opened 15 years ago! Always good food and service! Check # 674172

Only had 3 waitresses, needed at least 8, no one to run till, lineup to pay, late with pickup order, finally got to till, debit machine died before transaction was completed. Meal was way overpriced. Wont be going there again.

I tried the jambalaya pasta and loved it

Amazing food!waiters are just a bit slow but other than that highly recommend to take you loved one out

We had the Best experience and fun at my sisters Birthday. The Gentleman who served us was outstanding. And so was his singing voice. We r so appreciative of one of the best Birthday Parties ever.

I really like the food here. I often come on Tuesday for the all you can eat riblings. Tasty and plentiful. Chicken is great and the baked potato was excellent. I do wish they would get some better lighting in the bathroom. You have a 50/50 chance of either hitting the urinal or your shoes. It really is that dark when you stop up to the porcelain. Have never had a bad server. Sept 12/23. Back again. Ate a pile of ribs and tried a new sauce. Very tasty as usual. Parking: When it s busy you have to park farther away. Kid-friendliness: They serve kids. Wheelchair accessibility: Wheel chair accessible. Ramp about 7 or 8 meters from the entrance.

Ran horribly, ridiculously under staffed, waited an hour just for drinks, waited over an hour for food, had to ask multiple times for refills. Did not get items that were ordered.

Ate there Thurs Feb 1, 2024. 7pm. Was hesitant after reading reviews but was close to hotel. Everything was fantastic. Attentive server. Had jambalaya pasta dish, husband had ribs. Both very tasty. Was not busy. Would highly recommend.

Went here for prime rib on a weekend. It was amazing. Large portions and good quality food. Staff are great they always check in to see how everything is going.

Went in to grab a 15 piece ribling which according to website menu was 45.00 ca dollars, went to order, they said prices were different, the cost is now 150.00 dollars, that is a ridiculous price jump. Will not be going back. What a RIP off

Entirely up to the standard that we have become accustomed to at Tony Romas. Food great, service great . 649970

We enjoyed our meal Tony Roma s. Our service was quick and tasty. The servers were pleasant and efficient. Will definitely go back! #652469

Loved going here! So sad it s closed now ;-(

Love this place! Great food and all you can eat riblings on Tuesdays!

Payed 16 dollars for the kickin shrimp however now it is only served with 9-10 skimpy little shrimp. Don t understand why it s that expensive for such little amount of food. Miss when they loaded up the bowl. Not worth it.

Customer service was exceptional, everything tasted fresh and delicious ribs were fall off the bone tender and flavourful.

Bill was $25 gave the Waitress $40 and she decided to keep the change without even asking. Burger patty was still pink.

Food, beer and service were all great and it was right by our hotel.

First time here, had the grilled chicken ceaser wrap and it was very good. We also tried the apple pie and the sticky toffee pudding for dessert and both we really yummy! Highly recommend! Our waitress was also great. Friendly and amazing service. Will come back here.

Love the food and the atmosphere

Had to sit 30 minutes to get the bill. Staff was not to friendly

We like this restaurant, the food is delicious and the ambience is cozy, except for some flies in at this time of the year LoL.

Great food

Horribly slow service. Took forever to take our order and only after we waived down the person who sat us and then the food too so long we had to box it up to go!

Food was okay; ribs here always decent I came here with my elderly dad and the waitress was rude and dismissive from the start. I dont know maybe because she thought a senior citizen, so a lousy tip coming. I didnt leave her any tip as she was arragont and rude to me and my dad. She definitely had an attitude that she thought we were beneath her, so she was disrespectful to us. And that service affected the atmosphere.

Ive always had a great experience eating here and at different locations. I had the lunch riblings and a baked potato with everything. It was more than enough! Dietary restrictions: Im gluten free (not by choice) and Ive never been sick after eating at any of the locations. Parking: Theres a lot of parking as Walmart is in the same area.

Im a slow smoked bbq guy and was excited to see they claimed the ribs were slow smoked. I was a bit disappointed as I did not get much of any smoke flavor outside the sauce applied on top. Meat was tender and fall of the bone. I tried 3 different sauces and liked the hot one the best. Cole slaw was not very good and the broccoli was nothing special. Overall I would go back to try something else but I was not impressed as compared to the advertisement.

Seems very understaffed...

Me and my girlfriend went here for our one year anniversary! Service was great, was greeted by our waitress who knew we had a reservation! Got seated, ordered, and received our dinner quite quick! I got a burger and my girlfriend the potato soup. Both where some of the best food we have had in a long time. We figured itd be pricey given the quality of food and service, but where greeted with a pleasantly decent priced bill. Overall, 10/10 and will be back again

Service sucked food was average would not recommend this place to anybody

my wife and i went for supper ,restaurant was clean food was pretty good our server (sydnie ) was friendly and professional .

Absolutely APPALLING service waiter was BEYOND RUDE cutting side eye.... being short not an OUNCE of friendly service brought it to the management nothing done absolutely ABSOLUTELY horrible

To say we are disappointed is an understatement. Not sure if management is non-existent or if they just don t care. If I had to take a guess it d be the latter, the lack of respect and poor treatment we got was insane. Came in around 6pm December 9th, there were quite a few people in the restaurant but we were seated by the nice hostess in a timely fashion. Wish I got our servers name so maybe he could get some proper training but alas. There were 5 of us and a kid, we got our drinks and our order taken within 5-10 minutes of sitting down, fast forward a half hour and we still have no food, a bus of 36 people comes in and sits down, food starts to come out of the kitchen and goes to the table of 36!!! We didn t get any info of this as the server didn t come to check on drinks or anything else in our 30 minute wait. Our server saw how upset we looked when food starting going to the big table and came over to tell us it wouldn t be much longer and swiftly walked away before we could ask for more drinks. I work in the restaurant industry and this is not how you treat customers, maybe Tony Romas picks and chooses, BAD BUSINESS! When our food finally came the kids got theirs last (BAD BUSINESS). Plates were scalding hot, missing items, cold food. (Clearly been sitting under a heat lamp for way too long) Would not recommend getting a beer for your wait either as mine was flat with no head. We probably would ve had better luck going to a gas station for seafood. As a Manager of a restaurant myself I know I d like a detailed explanation if something went awry in my restaurant. Lots of cleaning up to do and training NEEDED for this place, wish I could give a 0 star. Nothing was done but a 10% discount and the beer off my bill. Lack of management was shown, lack of training was shown, and lack of respect was shown. Stay Far Far Away from this place.

The ribs were very dry. And to top it all up they are now changing an automatic tip!! This was our last time there for sure

I had the Salmon with rice and broccoli. It was Awsome. Not dry and ver flavorful. My husband had the ribs. They were great also. Great service as usual!

We were very disappointed by the food at Tony Romas. I ordered a bowl of chilli. There was no meat in it, only pork and beans from a can. My wife ordered riblings. They were dry and tasteless.

Wonderful tasting meal!! Salad, ribs and the baked potato!! Then a delicious dessert to finish!! Have to do it again!! Thanks Tony Romas!!

Restaurant has a good vibe, service was also good, clean washrooms too. The steak was not very good though! A thick cut, almost lean without juice and over cooked. If I go there again I ll try something else.

Good location. Food was good & exactly what we expected from Tony Romas. The only thing that didnt impress me was Id asked if they sold thier BBQ sauce & was told yes they have 16oz or 32oz so I asked for a 16oz to take home. It came out in a paper bag & I didnt look feel it but when we got home I was disappointed to find out it was just 2 paper cups filled with sauce. Not a proper container for resale. Paid $10 for that sauce & Im not even sure how long its going to stay good for

Really a 3.75 star. The frying oil needs to be fresh all the time... Coleslaw is watery. Sometimes the ribs are not that great. Didnt baste enough. Potato soup is good Overall an average restaurant run acceptably well.

Tony Roma s never disappoints. Clean, very polite staff, and always go above beyond to make sure things are exactly how they should be. Tonight we had a server named John he was great. It was nice to see a server who was efficient, worked hard and always made sure our waters were full. Thank you for making tonight s dinner, enjoyable.

Food always takes off. Dont recommend for the price.

The client service was good and the manager was very attentive to constructive criticism. As a cook and a International restaurant owner I truly like to support local restaurants although I have to be honest the food quality here was terrible. The flavor of the wings was low quality and very vinegary. The appetizer ribs I think were the worst that I ever ordered anywhere. The sauce on the ribs were poor quality and the flavor was definitely not there. I ordered simple chili and it was the worst Ive ever had, intense vinegar flavor, canned tomatoes, and in general it had very little flavor and nothing really fresh. In other cities I liked Tony Romas but I will not be back to this one.

Fantastic service and great food. Found it to have a reasonable price for the portion sizes and the taste was awesome. I highly recommend the bourbon sauce for the riblings.

Best Beef Ribs.

Ribs were overdone Second rack was better Pop was watered down Disappointed

Got the fish and shrimp. I guess this is a menu filler rather than a specialty. Fish was overcooked and very salty. On the plus side the host was very nice and professional. Next time Ill go with ribs which appear to be their specialty.

The food here is super good.

Great food, great service :)

Was told to use digital menus by hostess. Manager came to table with updated menu (same items but with price increases). We ordered our starters and dinner from waitress. Asked for drink menu. Did not receive drink menu until after receiving our starter and then having to ask the manager. The waitress did not come back to check on us or ask about how meal was or even give us the bill. I wish I could give a zero rating for such lack of service. Food was ok but service was a big let down. The best part was we had to wait almost 10 minutes at the cash register to pay our bill. No one was working there. Place was not clean either. Please see attached picture of the dead bug that was in the window right next to our table

Very good. Tasty, tender. We always get the ribblings. Good as I remember. The portion size has been cut almost in half for the same price as a couple of years ago. But I realize the price of groceries has gone up drastically. Still was a good sized portion together with an appetizer. Parking: Lots of parking.

Beef ribs were extremely dry and overcooked ..I think they were reheats.

Appetizer was over cooked. We sent it back. When our meals arrived 1/2rack of ribs and the salmon dish ($32 each) the portions were very small, the salmon was hard on the outside and I found two bones. The hostess was apologetic but shes not the cook. I dont recommend this restaurant.

We used to eat here often, and loved it, but hadnt been for awhile. We decided to go for my birthday. We did not have a great experience. The service was good but there was not enough staff working. Our server was run off his feet. The food was sub par, especially considering the prices. Parking: Lots of parking Wheelchair accessibility: It is wheel chair accessible.

Ribs we great and service was excellent. Overall very good dinning experience at this Tony Roma s

Loved the trainee hostess last night, she was kind fast to get us seated and always had a smile on her face!!

Food tasted good but we both got sick.

Id eat here everyday if I could. A+++ The Mediterranean Pasta is HEAVEN! The staff, always very polite.

Good food, good place to eat.

The staff was great , the service was fast and even joined in to sing happy birthday to me.

The food was pretty good. Waitress seemed very polite. Front of house manager was great.

Always great food and service.

The service was absolutely phenomenal. Would definitely go again. Great food as well.

Very enjoyable experience and the special we had was great. 10/10

Great deal on the 8 oz Prime Rib special. I wish they had reminded us of the other special on - the 14 oz Ribeye for $35! We wouldve totally gone for that. Service was just a bit laggy. After our server gave us our water she said she would return to grab our order in a couple minutes, but that never happened. So another server showed up instead, about 10-15 minutes later. Food came in kind of a mixed order. Appetizers should come out first and then the meal. Instead they forgot and brought it all out. All in all though we had a great time and are glad this Tonys will be around as other locations are closing down due to bankruptcy and other causes.

Brilliant food and staff very pleasant.

Very good food

Great food, would go again as a treat with my husband, I wouldnt call it a family restaurant due to price.

Delicious, as always

Very disappointed in food prep. Linguini cames as spaghetti. Shrimp and chicken was precooked and warmed up to serve. Sauce on linguini dish resembled SpaghettiOs. Garlic toast wet soggy. Hmmmm. This restraint needs an overhaul for quality control.

Now that they add tip to bill, not going there. I decide if service and food is tip worthy not restaurant

Awesome

Very busy, new years eve, waitress was busy, but food good, waitress friendly.

No better original ribs eaten anywhere else, Overpriced though.

Wow there menu is amazing, great service to

Very good food in each of this chain but the staff is not pleasant in all.

Good food. Nice place.

Great steak, awesome staff

Always consistently good food. My husband had ribs which he said were excellent. I had the baked potato soup which was lovely. I was extremely impressed with their kids menu. Both for selection & very reasonable pricing.

Prime rib is brilliant.

Great food fun place to go with friends

Food was good but took 45 mins to get our food once we finally got to order.

Ordered the mammoth beef ribs to go and they didnt disappoint

Food is delicious!

There was a wide variety of lunch items. The shrimp taco was magnificent and scrumptious example of fusion food. The only letdown was that the lettuce in the salad could have been fresher.

Love their Kickin Shrimp Taco lunch meal deal!

One of the okayest restaurants in Medicine Hat

Good food makes a five star review

Good place

Excellent Food and Service

The ribs were fantastic! Definitely worth the high price. Go here if you want five star ribs.

Service was slow for how busy it was. Food was average.

Food was great service was good

Steak and the mushroom are soooo good . Will definitely come back for more

Lunch service was fast

As usual, the service was great and the food was delicious. Definitely one of my go to places for lunch.

Food was really good, service was quick and staff were very friendly.

My visit to this Tony Romas restaurant was a pleasurable and visually appealing display of fine and delicious food items. I returned many times here and it has always been a fine experience from the friendly staff to the delicious food. I visited one of these restaurants a few years ago in Seattle and they could not come close to this level of quality or service. I highly recommend this fine restaurant.

Good food.

The food was goid but the service was terrible.

Delicious food

Ribeye steak was excellent although pricey. Service was good. Waitress was patient and friendly.

Food was awesome on cheap night. Recommandation is eat Rib Bites while still hot and at their establishment. Dont take with. Especially with young kids. Can cause coking hazard. Really small cartilages and bones. But was a great night on my Birthday with my Business partner.

The service was good , the ribs I had were also very good. The slaw and beans I had were nothing special. The cheesecake I used to finish off the meal was great. Overall 4.5 stars.

Over charges

Had the rib sampler plate - a little expensive, but satisfying! I brought my appetite, and was not disappointed. Service was great (they werent busy mid-afternoon).

Great ribs

The Food Was Excellent There I Would Definitely Go With the Kickin Shrimp For A Starter And The Beefs Ribs For The Meal

The food was delicious as always .. Although we did have a big long grey hair cooked into one the kids ribs ...which I would exspect a higher standard from the toni romas franchise...sometimes it just cant be helped ..:) The sever was one of the best in the place ..as I watched as Im a manager of a bar myself ....took care of the problem and us 100% Very impressed.. I received exactly what I expected Plz make sure this waitresses gets some praise for her outstanding job One last thing I was kinda blowin away by the fact that the manager did not address the table do to the matter of the hair .. That mite need some work Thanks for ur time And look forward to our next visit :)

Best service from our hostess Dani and waitress Kara! Always full of smiles and the food was delicious as always.

First time in a long time since visiting Tony Romas and was very happy with the food and service. Good job on making more meals gluten safe. Restaurant was clean and staff was very happy to help.

Nice restaurant ... very clean. Friendly welcome, friendly staff, attentive, and knowledgeable. Comfortable for long visits. Would definitely recommend.

Good place to eat expensive

Small portions, big price

The service is great. The burger was awesome.

Good ribs and salad

Got served a moldy baked potato, manager didnt even apologize just stared at it and asked if I wanted a new potato. Absolutely not. Waitress was embarrassed so she didnt come back to our table. Paid full price for our meal, pretty disappointed and disqusted. I expected more from this type of restaurant. Wont ever be returning.

Ribs great.slaw was good..must of changed garlc mashed potatoes...could use for plaster..yuk.

We arrived somewhat late and the place was dead. Took awhile for staff to come see us to just get a drink. They were polite and friendly. Think probably in the midst of preparing to close.

Service was prompt and meal was great

Food was excellent. Great cooks. Our server was not too confident. She maybe required more training, but was a nice enough girl.

Awesome great food great service

Really poor food quality service from the manager is even worse. Waited an hour with kids just to be told they were out of what we ordered. Had to re-order and waited another half an hour. Manager seemed indifferent. Won t be back

Delicious food, good service.

Not to shabby

Great ribs and appetizers and great desserts

Food was good, service was incredible! Adele (or Aleta?) was a great server, knowledgeable, genuine, and so quick to ensure all was good!

Hair in food, not all menu was available

I took a break from almost 3 years due to a very poor meal. Since then Ive been back five or six times, and received excellent service, and excellent food every time. The kids love this place, and we all love the kicking shrimp. That is everyones favorite in my family. Even people who dont like shrimp seem to like this dish. I cant say enough good things about the ribs. The only way youll get better ribs is if you come to my house .

Good food, decent price, good staff

Good food service and atmosphere.

Service and food were good but we found a fruit fly in the glass of beer which got dumped...no compensation ??

Really good food and decent service

Excellent meal and service!

Delicious food great service lovely places to sitdown and relax with friends and to enjoying ourselves..will go again and again

Our waitress, Maricar was very courteous and fast to take our orders for about 20 people and delivered each order accurate and quickly. It was Ribling Special Tuesday all you and can eat for $19.99. They were tender and saucy. Tough to bet that. Well be back.

Great staff and amazing food