Poolhouse Cafe & Roastery- Formerly Madhatter Coffee Roastery in Medicine Hat

Small town coffee shop feel. Food was very good for a coffee place. Great decor.

Wonderful atmosphere and friendly staff, with excellent food and coffee. It s the perfect spot for meetings in Medicine Hat!

Amazing coffee

We live 45 minutes away and poolhouse is so tasty we often drive all that way just for a coffee and some snack. My only request, please bring the Cinnamon Toast Crunch latte back haha

amazing space, minimalist and cozy design - the girls are friendly and ready to offer you the best - I recommend this place Dietary restrictions: My son has a gluten allergy- They dont have a specific menu for people with gluten allergies, but they have prepared a meal that they can eat without any problems

Has to be some of the best coffee Ive had since being in the Hat

Perfect flat white. Taste great and perfect temperature. Highly recommended

Poolhouse roasts the beans we use/serve at our church and it s been a hit with all who enjoy a nice cup of coffee before and after service.

Remarkably good coffee

Great little place here. Wonderful delicacies to be had.

I think we can say that Poolhouse has the best coffee in Medicine Hat, for sure.

the opening hours are wrong, they are closed, I drove 2 hours for nothing!

Staff are great , very friendly , and have yet to have a bad product or experience there. If your an old boy like me and like a strong coffee I recommend the high test ... check the place out you wont be sorry

poolhouse is the old madhatter modernized. it serves great food, has great staff, and really really good drinks. its a must to stop by if youre in medicine hat!

Great place to meet friends for good coffee and delicious pastries in a welcoming atmosphere.

Best coffee shop in town! Our family loves coming here and everyone is always so friendly!

Nice place, a bit pricey, friendly. Good area of town.

Wow! Just wow! The owners, an amazing couple, have truly created something special here. Their passion for coffee shines through in every cup. Each sip is a flavor journey, and Im hooked! Thank goodness, since I live out of province, they have an online shop to get coffee delivered to my door. I mean, who wouldnt want a taste of their magic every morning? Thanks for being so awesome!

Great place, very friendly, clean and everything are really good.

This place is amazing for a bunch of different reasons. The roastery has the best beans to buy to make coffee options at home. Many people ship it out to friends and family and its tough to find better coffee anywhere. Great food options and the scones and chia pudding are 10/10 every time. You need to go come here and check it out for yourself. Staff are top shelf as well.

Amazing place, with a great atmosphere. Very friendly staff and super tasty food and drinks! This place is definitely the heartbeat of downtown, the owners are salt of the earth people and they support and give back to their community!

Without fail, the team at Poolhouse knows how to brighten my day. Whether it is the friendly hello I received from the first day I walked into the location to the kind handwritten notes theyd send with the packages of coffee. Kat, Josh and their ENTIRE team go above and beyond to give the warmest welcome to their guests, and they ensure everyone feels like they just arrived home.

Great spot! I had an excellent breakfast sandwich and a good coffee. Beautiful interior!

Always a great experience here, love the London Fogs!

Love coming in here all the time the girls are so polite and so friendly especially for in the morning when I have my sleepy and groggy voice on and they completely understand and just amazing customer service let alone it s easy to have conversations with them and their personalities are amazing my favourite order I get all the time a iced chai latte and matcha blueberry yogurt

We went to enjoy some coffee and breakfast at the new Poolhouse location. The coffee was delicious as ALWAYS. Service was great, and the food was also so good! Highly recommend the Avo Toast. You will definitely enjoy your visit :)

Tea was excellent as were the pastries. I found it to be stark and without ambience or character inside though, and those chairs are horribly uncomfortable and look like they came from a school cafeteria. Im looking for a different experience from a coffee shop - like the old Roastery had.

Great atmosphere, friendly and speedy service. Nice baked goods and great coffee. Roasting appears to be onsite. Lots of seating and big bright windows.

Absolutely love the new place and the food was absolutely amazing.

Great food, coffee and music.

Dope AF. Tubalistic decor, radical zen vibe. Staff is totally bodacious, knowledgeable, and just downright epic!

Fantastic. This would be my go-to place if I lived in this city. In-house roasted Peruvian pour over was sublime as were the white chocolate, raspberry and pistachio tarts. And chocolate croissants. And sweet/savoury ham rolls. And mini egg whoopee pies. And. And. And confident everything here would be memorable; can t wait to come back!

Amazing coffee , yummy treats, tasty food and great place to chill .

Great refreshing coffee experience from the same Mad Hatters team!!! It has been a regular stop by for us every time we come to MH. Good work and Keep going!

Love going to this cafe in the heart of downtown. Staff is always friendly and greet u with a smile. Frozen London fog frapp is my go to summer favorite along with any bakery item!

A modern-looking coffee shop, with minimalistic design style and a variety of top quality coffee drinks. You can even see their roasting machine through the glass window.

The most beautiful cafe I ve ever been too! I went in with some family on Saturday morning and will for sure be back. Lots of food options and delicious drinks to choose from. The staff were super friendly and it was a great experience overall!

Nice with great coffee. Miss the old Mad Hatters. Had character.

Went to your little to shop 2 mornings in a row, while in Medicine Hat for my granddaughter s swim meet and again two weeks later for my grandson s Lacrosse Tournament. I am very particular about my coffee and after visiting a couple other coffee shops and being disappointed, I finally came across yours, and was more than satisfied with what we purchased. Love your oat cappuccino!!!

Great food, beautiful space

I love the Poolhouse Cafe. Same great coffee as Madhatter but in a fresh package and you can t beat the space either! <3

Enjoyed their breakfast burrito and cinnamon latte. If you can wait a half hour after they open (Saturday), the first round of happy customers have cleared.

Wow! An amazing transformation of what used to be Tim Hortons downtown. It has a clean, modern look, which is very appealing. I had their London Fog tea and a gluten-free peanut butter cookie; both were very, very good! For those people who are gluten-free, there is an appealing variety of baked goods.

Really good coffee! Delicious! Also had their breakfast burrito and it was super tasty! I will be back!

Great coffee and fresh sandwiches, excellent friendly staff. Will definitely come again.

Super friendly staff and terrific coffee! A very minor complaint is when my panini was toasted the lettuce became soggy. It didnt stop me from eating it though

THE coffee shop to hit up if youre road tripping. Giving a 4 to balance the 5 STARS the coffee deserves and the ONLY 2 our food deserved. I think some of the pastries are fantastic (ie: blueberry coffee cake muffins!), and cappuccino was EXCELLENT (get the 8oz if eating in cause Im pretty sure its more than 8 anyway ), but veg quiche was super bland and avocado toast the worst Ive ever had. (Please slice bread thicker, mash FRESH avocados, lose the balsamic (and ideally add lime & cilantro). Got a big chunk of grey-green oxidized avo on mine. Also egg was undercooked on top. And I prefer poached but wont hold that against them.)

Had a great americano and a cup of tea

Came here at the recommendation of Nicholas from Evangelos Music Store and was very satisfied. Coffee really hit the spot and they suggested a beautiful scenic route to Drumheller for us. Thanks for being around!

How have I not written a review for this gem sooner!?!?! Guys!! This coffee shop not only had great coffee, freshly roasted beans and tasty snacks.. but it has a great vibe and amazing people running it!

Cute cafe with friendly staff and environment.

Best coffee. If it is a Chai tea (not my favorite but others) or coffee, latte or americano. They have the best in town for sure. Cookies and banana bread are pretty good as well. I go there several times a week.

I love this coffee shop. Its has a great atmosphere. The service is amazing.The coffees they make are great!

Great coffee friendly staff

Honey Co. Best coffee ever.

Hands down my favourite business in Medicine Hat. Amazing coffee, lattes and baking & the best staff. I could not live without the freshly roasted coffee beans - they get me through every work day. Thanks for all you do Josh and Kat + team!!

Absolutely delightful little shop tasty fresh coffee and nanimo bars that will make and grumpy guss sweet again, thank you for putting on the free egg hunt with the bakery

Great place to stop for the perfect cup of coffee or tea and something nice to eat! Excellent pastries! Very friendly staff and ownership :-)

Great coffee and friendly service. More lunch items would be nice.

Great! The drinks were spectactular and those Woopie pies. Id fight a clown for one. Closes early tho...

Hot digity daffodil, thats some good coffee! Ive found my new nest where I can get a great Canadiano. No option for drive through, an added bonus.

Friendly staff and good baking.

Amazing coffee, the best place to find beans. If you invest in a grinder, the freshly ground beans are like a whole new world of coffee. There s many varieties from dark to medium to light, plenty to try out. Also a great place to meet a friend for a coffee, a frappe, tea, and some great treats too. Staff are also great!

Absolutely the epitome of Doing right...in any part of town. I decided to enjoy a Hi-Test 16oz, the full roundness of flavour, lack of astringency, and smoothness on the pallet were next to nothing Ive had yet. Wonderful. This is the most properly and specifically on pointe roastery coffee I have had the pleasure and honor of tasting. This is exactly as Coffee is meant be prepared from the very first step of selecting beans unto that of the last drop in the cup. Splendid experience and superb staff to match. Thank you Mad Hatter.

OUTSTANDING coffee!!! One of the best iced lattes I ve had. The staff was great too.

Awesome espresso. Awesome desserts. Awesome prices. Go.

Wonderful local shop to visit in town, cozy atmosphere and delicious coffee. I will be getting my lattes there every time Im visiting Medicine Hat

Friendly staff - very willing to answer questions! Amazing coffee, and good selection of gluten free and vegan treats.

Always great service and amazing drinks and snacks!

A small, local coffee roaster in the heart of downtown Medicine Hat, what more could you want? I had a 16oz 50 Cal medium roast, which had a nice, well rounded flavor I prefer light roasts with brighter, fruity flavors but they had no light roasts brewing when I dropped by. I would visit again when in town, for sure!

Great little stop if you are looking for some good coffee. Staff were quick to help and share their knowledge.

The Honey Co. Cant be beat! And always nice to get a GF treat to go along with it! Keep up the great work!

Always love going to this coffee shop... Can t wait to try my espresso beans!!!

IMO this guy is roasting the best espresso blend in Alberta, potentially Western Canada. Just 2 minutes from the highway makes for a small detour, the roastery is going to play a key role in changing the face of Medicine Hat in the following decade. The service and atmosphere are also great, but as it should the coffee is what makes this place worth the visit. I was pleasantly surprised to find this place when I was sent to Medicine Hat for 2 weeks. Well done!

They have the best coffee in town! The staff are all so friendly and happy to customize any drink

My favorite coffee shop! The macadamia nut milk lattes are SO good!

Had a coffee and it was good.

Had the Caramel Latte it was DE-LISH. The young lady who served us was cheerful and friendly. Highly recommend!

Sensational service, very calm and friendly atmosphere. Love it.

There are many coffee shops which use coffee beans that is roasted long time ago. They do not care when its roasted. However, this coffee shops beans is fresh(I guess). So of course, coffee is amazing! I had 50 caliber. I have not heard 50 caliber beans. Maybe its blended beans? :) and maybe its different level roast? light and dark roasts? Mixing different roast level for blended coffee is taboo in Japan. But I have done it for my cafe:) Anyway, I am so happy to find great coffee beans!!!

It is rare for a coffee shop to have both outstanding coffee and baked goods, but we definitely have found it here. The mango/like scones were to die for, as was the espresso. We can t wait to come back!

This place is awesome! I don t usually drink coffee, but I like french vanillas from Tim Hortons and asked if they have anything on the menu that would be similar. They whipped me up something special (I still don t what was actually in it or how to recreate it), and it was AMAZING! Superior taste AND design to anything you get from Tims (even if my picture doesn t do it justice). I also tried the chai latte, and it was super yummy too, perfect ratio of everything, and no sickly sweet syrup like you get at some other places. Super friendly staff that know what they re doing. Definitely going many more times before I leave town!

Theres a lot of good coffee shops in Medicine Hat, and this is one of them.

Good coffee and pleasant place

Very nice place, excellent coffee and nice people.

Good place

Very polite staff and amazing coffee!! No matter what kind of day Im having I seem to be in a better mood after interacting with everyone here in this welcoming and compassionate environment. Thank you Madhatter Roastery

Called here for coffee and a muffin on two occasions this week. Great coffee and chai latte, friendly helpful staff. We were also able to watch the coffee beans being roasted. Worth a visit if in Medicine Hat.

These folks are an institution here in the Hat. Their coffees & snacks are always too shelf, with reasonable prices. What really stands out, though, is their hospitality & friendliness. Our city should be proud to have such an excellent establishment. Support local!

Delicious coffee, the molasses cookies are fantastic, cozy place, the coffee is roasted in the house, more than 15 types of roasted beans for you to buy.

Fair prices for great coffee! I love this coffee shop!

Fantastic coffee shop, highly recommend the Guatemala roast. New baker/chef is doing a fantastic job and bringing many more treats and menu options.

I dream of UNICORN BARS and WHOOPIE PIES, to go with my cashew milk London Fog! Whether I am passing through, we go in as a family, with friends or on a date it is always clean. The staff are always friendly, and if you come across other locals they are bound to be pretty friendly as well. We can even get our coffee ground up and take it home.

Super friendly and helpful employees, delicious locally roasted coffee and coffees and treats to go, doesnt get much better than that!

Always look forward to visiting this little gem when we re in town :)

Love Mad Hatters coffee! Leanne and staff are great and super friendly! They awesome alternatives for non dairy that dont include Soy, I dont like Soy milk and its not good for you anyways. Try the Coconut Mocha! Its like Bounty chocolate bar in a Cup

Wonderful place! Great drinks and very friendly staff!

Best coffee in town!!!!

The kiesh is always fresh and delicious! Nice place to have a java and a chat with friends!

Roasted peppers quiche was amazing! Good Coffee

Always the best place to have a coffee and speak with great kind people!

I have only been here twice now but I expect to come back as often as I can. Their products are absolutely delicious, their staff extremely courteous and helpful, and I got to see regulars come in to be greeted by their names, a bit of small talk and asked if they wanted their favourite item - whatever it is. You will be remembered here. Go take a look for yourself. Amazing!

Some of the best roasted coffee Ive had anywhere in North America, hands down, and for a decadent summer treat the Malted Milk Espresso Shake is absolutely delicious without being overpoweringly sweet. Great oldschool ambiance in the cafe, too, just feels classy. A must-visit.

Awesome coffee and great service!

Great espresso guys! Honey Hug Double Espresso 1/2 teaspoon of Buckwheat honey And dash of cream 10-18%

Great coffee and amazing customer service.

Best thing to happen since the advent of the jnternet! Just do it.

Good coffee great atmosphere

Always great house toasted coffee

Nice spot, fresh roasts of all kinds, espresso poured right

As Mr Burns would say excellent

Amazing coffee, friendly staff! Very highly recommended!

Good place to have a coffee break. Excelent pastries .pleasant staff.

Pumpkin spice latte...better than Starbucks!

All the girls are so friendly and the selection of coffee is excellent!

Great place to go for coffee!

loved the organic coffee better than some chains

Great coffee and treats cozy atmospheres could sit and study or bring some friends and play some card games or just chat ( sitting area is a bit small though but worth it)

Love coming here, the staff are so friendly and welcoming, I know if I am having a bad day, it will be better when I leave. I come in for my 5pm high test and every barista remembers me so I rarely have to ask! Coffee there is amazing, many different varieties and roasts and the staff is very knowledgeable and will share tips and tricks on making great coffee. I highly recommend Madhatters for a great cup of coffee and a pleasant stay if you choose to stay and enjoy it at the shop as the atmosphere and style of coffee shop is warm and welcoming as well.

My go-to coffee shop in the Hat. Very warm and cozy, large and varied drink selection, and decent food options too. Owners and employees are very personable and love to chat with all customers. Today I got a Canadiano which I overheard the owner describe as pretty much exactly the same as an Americano but just more polite. And, I got the roasted red pepper and ham quiche. The quiche was tasty, though a bit saltier than Id prefer. Their other baked goods are very good, and my fiancé really liked the date bar as well. Ill always try and come here whenever I visit the Hat. Support your local businesses, especially if theyre this good!

Great service. Just wish there were more gluten free options.

Friendly staff and good coffee, tea and snacks. Our go-to place when were visiting the Hat.

Friendly service, calm atmosphere, and freshly-roasted beans.

Best Flat White outside of New Zealand!! 8oz is the way to go. Smooth, rich, and simply delicious!! Super friendly staff!!

App says open, but was not open. Takes two seconds to update and say your closed labour day so people arent guessing

Amazing coffee and expert staff!

Coffee too bitter and over roasted for my taste. Used to love their baking but it s gone way down hill since it got new owners. Shop is quite small. Hours are pretty awful.

Decided to treat myself to an early Christmas present of a Gingerbread Nog Fog! So tasty!

Great coffee, great ambiance, great snacks, great service. Will go back everytime I pass through the Hat .

Great tasting coffee! Made a trip here out of my way based on reviews, worth the trip.

The coffee here is always fantastic. The service is great and the atmosphere is chill and peaceful. Lots of vegan dairy replacements and snack options, though not much as far as full meals. From time to time they have veggie paninis with hummus that are to die for. Love the Mad Hatter house blend for take home coffee.

Best selection of tea in town!

Always a great experience, cozy atmosphere and friendly staff make this place stand out. It has everything you would want in a coffee shop <support local>

Why would you go anywhere else for coffee?

Super friendly staff and excellent products!

The best darn Coffee And Coffee Shop in Western Canada, delicious bagels. The owners and staff are awesome, so kind and treat customers like family. Carol and John MacLaren.

I love Madhatter Coffee!! The beans are the best in the west and the staff is super friendly. I am very fussy about my coffee and have vegan taste buds!!

The best London Fogs & coffee in Medicine Hat. I take every visitor here when theyre in Medicine Hat and they always love it.

Simply delicious coffee drinks and friendly staff. My cafe latte great. Pleasant ambience completed the experience.

Best Coffee in Medicine Hat! Josh, Katrina and their staff are always so welcoming, but their knowledge of coffee and worldwide flavors is second to none.

Always friendly, it s my ONLY go to for a great coffee and very tasty baked goodies.

Great place to meet and have custom roasted coffee.

Great place to hang out. Has what Austrians call Gemütlichkeit. And that you have to experience yourself. Thanks Madhatter.

This place is the best. Great food, amazing coffee but best of all are the staff. They remember you by name, are always happy and love what they are doing.

The bakery is the best! Got treated to her home baking! (Ashley tech)

The best coffee, I always stop when Im visiting medicine hat and make sure to take some home with me to brew at home ! Great environment and friendly staff.

Very good coffee, reasonably priced.

Great beans, Great muffins, Great lattes Great staff.

Amazing service! The baking is incredible!

You are always welcomed with the warmest Good Morning from the crew here and they take the time to make you feel like you are a valued friend. Love the atmosphere here!

The best place for coffee and lattes.

They make it easy to support a local business with great coffee and snacks to choose from. One thing I really appreciate is that they offer coconut milk as an alternative.

Always awesome!

Absolutely fantastic. Priced are great and the people are so welcoming. Love this little place!

Grear coffee, great staff, what more could you want!

Great food, coffee and amazing service employees are super friendly

Personable staff and great coffee

Friendly service, feels like youre one of the regulars and the coffees are perfect! A big coffee and muffin really made my day, if I lived here, Id definitely be back :) Cheers.

This place is amazing! Great coffee, great service, and friendly staff. Its also a plus with the vegan treat options! Try their cold brew iced coffee! The best ever! Much thanks!

Super friendly service. Great coffee and snacks. Love it.

Mediocre espresso coffee, beans are over roasted as they seem to do in eastern Alberta. Also not much to choose from in baked goods.

Great little shop, perfect lattes

Excellent coffee and service

Best Café in Medicine Hat!

Amazing baked goods, friendly staff. Josh knows his coffee!

Great latte on a Sunday morning.

This is my regular coffee shop. I come here very often for a good reason! The staff is wonderful and friendly and the coffee is delicious. Atmosphere is very homie and warm.

Love the atmosphere here. And they roast their own beans in the café!! So yummy! :)

Good coffee

Best coffee in medicine hat. Great selection of in store roasted beans.

Cappuccino was so good. Nice decoration and nice people.

The best local roasters in Medicine Hat!

a neat little place that roasts thier own coffee, exceptional staff, lots of seating, free wifi,,, all in the heart of downtown Medicine Hat...

One of my favorite local businesses.

Great coffee to be had here! Cute little shop, nice in the summer time with the small patio set up. I only wish the location was a little bigger. Food was good here the last time I had it.

Excellent service and selection. A joy to enjoy a morning coffee and relax