A&W Canada in Medicine Hat
1751 Strachan Rd SE, Medicine Hat, AB T1B 4M3, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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Just experienced the most unsanitary thing in my years of dining out, Thur. Nov. 27 about 5:45 pm. The supervisor took our order while training a young man. The supervisor instructed the young man to take our order in a bag out to a table which was not ours. The people at the table took the food out of the bag and handled the burgers (one in a lettuce wrap ) before they realized it was not thier order. Those customers returned the order to the supervisor at the counter. The supervisor then placed the contents on a tray and put the fries into the wire baskets not knowing if the people ate some or not. My wife witnessed it all and confronted the supervisor who totally denied it. My wife asked the people at the table if they handled the food and they confirmed that they did. They were as disgusted as we were. I will never ever be returning to this A & W again. If the owner of this A&W would like to contact me please feel free.
Stopped at Strachan Road location for 2 coffees while taking our dog out for a drive (he's old!). Coffee here is usually pretty good, but tonight it was weak and only warm, not hot. And this is the local Brew Bar location! Disappointing.
My husband and I came last night for some fries and water and let me just say…the guy who was there last night KILLED IT!!! He worked so fast under pressure, apologized for the wait (it was like a 5 min wait IF that), and the fries were nice and hot! Thank you dude! I’d have tipped you if I could have. I wish I got his name.
I went too the drive thru at around 145-2 am and I asked for 6 buddy burgers and a poutine and I paid most of it in change and I understand the pain of that because I’ve had a fast food job but it’s late at night in the only customer it’s not that big of a deal and the smaller graveyard employee while he was packing my order noticed that there was grilled onions on the burgers which I said I didn’t want and told the other guy making food he made me count all that fing change he can wait and just took a bit of the onions off because I still had too take them off myself and they used the same bun so the flavour was still there and the burgers they gave me look like they were cooked over a hour or two ago and they just don’t taste good very dissatisfied
Shame on you , hard earned money spent at your business and this is what we the customers get. Must have been a owner in back cooking , trying to save a dollar. 6 onion rings in my bag. Will definitely not be returning here again.
Nice and new building, clean facility. Staff was very friendly and efficient. Got what we ordered, No complaints :)
Very greasy hash browns. Soaked an entire napkin with grease. It tasted like old oil was used to cook it. Bacon is paper thin and dripping with grease.
Standard A&W used the drive-through, and service was good. We do like that the food is prepared fresh and delivered hot. The big problem I have is three times now I have come in for an offer and they were out. The first time, it was onion rings, then sweet potato fries, and now I wanted to buy 2 gift cards, which came with a free teen burger, but they are out of the free teen burgers. Yet they still have the ads up with no signage. I am feeling they just do a bait and switch.
There are sinks for handwashing outside the bathroom
Poutine with no curds or gravy
Nice to get there after 10 hour shift and have uncle and poutine with coffee
They cant seem to fill the order properly. This is twice they pooched my order. Not impressed
Usually good Vegetarian options: Beyond meat burger Recommended dishes Sweet Potato Fries, Mozza Combo Parking space
Very nice a&w!
Great Place
24/7 amazing staff
Convinces me to get the bacon an egger meal instead of just the sandwich then forgets my hashbrown very sad in the morning considering I was the only one there and continues to forget stuff
As a fast food restaurant, they have a good variety of foods to accommodate their family oriented atmosphere
A&W is my go to
Something about the new chubby chicken cruncher I just ate did not taste right do y all be changing the frying oil ever?
Was there tonight (Jan 24th), we were ignored by front girl, the guys in the back were more interested in goofing off so we walked off. Did not see manager anywhere
I was disappointed today as I ordered 1 lettuce wrap mamma burger and 1 papa burger with extra onion and spice The papa burger was good except I am sure if there was extra spice after all that is what makes a great Papa burger not just the double pattys My disappointment was my wife s lettuce wrap Mama burger it for was not the lettuce wrap burger that A&W is known for the Mama burger was basically a Mama burger without the bun yes it had a small peace of lettuce on each side of the burger the lettuce covered half the burger patty This Lettuce wrap burger reminds me of the McDonald s lettuce wrap we re they also just give you the burger without the bun and call it lettuce wrap Please note 2 weeks ago we had the same order at this restaurantand my Wife was very pleased with her lettuce wrap as they used 2 full leafs on each side of the patty I assume it is mainly due to the cook not knowing what a A&W lettuce wrap burger is as my wife for the last 2 years always says A&W lettuce wrap is the best burger ever Vegetarian options: Lettuce Wrap means wrap the patty with lettuce not just two small pieces of lettuce that covers half the patty This makes for a very sloppy burger experience
We waited for 20 minutes early in the morning we were four guys and we were starving an employee saw as but she hide herself i mean if you can t take our orders then you should close the restaurant
This is one of my weekly restaurants. I highly recommend
Terrible, got breakfast sandwich for the road, went to take it out of bag and yuck, long black hairs were sticking out of it. If I would have been driving I would have took it back. Threw it in garbage. Won t be stopping there anymore. Thought they had to wear hairnets.
What ever staff was working tonight 10/10, had to come back and change my review
While having some breakfast before boxing day shopping it was a great surprise to give them a go! Fantastic layout in here - comfortable too- I dont think I have ever seen such a well thought configuration. Food was fantastic (I had the Bacon & Eggs ) and the staff was very quick and efficient. I will be going back to try another time of day for sure - breakfast is nailed down folks!!
Great food no gluten free options
Hands down the best on the road breakfast! Great coffee served in a real mug for eat in with real plates and cutlery. Beats plastic and paper any day...
Place was clean and the order was ready in timely manner.
I have visited this location before, as it is on my way home from work. I think I have just had the worst meal I have ever had from an A&W. The fries tasted like they were cooked in oil that hadnt been changed in years and my burger was absolutely ice cold when I got home(10 min drive). The time I was there before this time, the guy was one of the most rude individuals I have ever encountered. I will never go to this A&W again. Horrible service, disgusting food. I would give 0 stars if I could.
Usual A&w, but these guys have a handy garbage disposal area. Vegetarian options: I have a veggie buddy, and he loooves the beyond meat burger. Food : 5/5 |
Staff and service was good, tried root beer and liked it. Burgers are quite a mouth watering
Terrible customer service. Spent 80$ on food for my family. 5$ for a smoothie. Via Skip the dishes. Got everything except my smoothie. I called and they wouldnt send anyone with my smoothie I paid for. Told me I could only get a refund through skip for it. Really? You guys messed up my order and refuse to make it right? Terrible customer service. The girl on the phone had no idea what she was doing uh and um arnt answers to a problem your staff created. No I wasnt very happy and I was unpleasant and snarky at the end of the call before I hung up because i was annoyed with the not my problem attitude i was getting. Your mistake yall should be responsible for fixing it.. Every other buisness has fixed their errors this place has a not my problem attitude. I will not spend money at this store again. It costs a fortune to feed a family and refusing to fix your staff error is frustrating and un professional. Yeah I got my refund but thats not the point I wanted my smoothie I ordered....
All around good go there everything we are in city
7 of us made it a little crowded. Food was good as usual.
Took 30 minutes to get my food
The mocha was so good and fresh, everything was so clean, and the young man who worked there was so nice. Thanks
The food was cold.
Staff was friendly, food was hot and delicious, and the place was cleaned up nicely. Saw lots of customers with a smile on their face while eating A&Ws food
Friendly late night service , food isn t very fresh tho
Good Food, kind of Pricey, but atleast you get a good quantity, and less Packaging! My only issue is that seems to be Accross the Board with A&Ws is having to Reassemble the Burgers Strewn about all tumbled of the Sleeves at yhe bottom of the Bag!! This is a Consistency across the 3 western Provinces of Canada !! Go back to the Thin sheet of Paper Wrapped around the Burgers Is better than the open tiny Useless Sleeves!? Vegetarian options: Beyond Burger is Good!!
Nobody beats A&W hands down best fast food burger in canada.
Friendly staff and great burgers
Went through the drive through late at night after work, and the customer service was great (very polite). Food was fresh and I didnt have to wait long
A&W...
Good a&w nice and fresh food. Only thing I dont like is the feel for the need to have to clear my own table and the lack of wiped tables, Wheelchair accessibility: Good choice for some mobility issues, wheelchairs
Always great service and quick
Excellent food, clean and friendly. One of the best if not the best fast food in town!!!
Food is ok but way overpriced!
Awesome!
Shoot 50/50 for getting exactly what you order through drive thru. Just arrived home and missing poutine and proper utensils. Disappointed as this is the second time in the past year. Tried calling the number and no one answered, and live across town so too far for getting the order right.
Very friendly service in a wonderful clean building
Always great food at A & W
All Canadian Breakfast was excellent. Great coffee too!!
Very good service
Good food, fast service. Clean and safe.
Yummy In my tummy to be honest
Best experience I have ever had at a fast food restaurant anywhere! Curtis should get a raise!
Good breakfast sandwiches, enjoyed.
Open later than other locations , has been our favorite spot for some fresh late night onion rings. Staff is friendly and professional, highly recommended
Good food
Decent service friendly but nothing outstanding food poorly put together. My chicken sandwich seemed to be chopped and formed into the shape of a chicken breast. It seems to be a chicken patty. Disappointing average fast food
Hands down BEST onion rings anywhere...anytime.
Great looking place! A&W as always makes fantastic food for a fast food restaurant and nothing is better than drinking root beer out of a frosted glass. Staff are great as well
Always consistent and it has a clean outdoor picnic area Parking: The parking lot is generous and easy to navigate
Sub par at best, but for teenagers what do you expect.
Good service, courteous staff, very clean place
Best fast-food restaurant around.. but why do only seniors realise it..
Awesome deals if you have coupons, or even not. Good Services dont ,. Safety measures are in place.
Should teach cook how to cook eggs
Typical A&W experience.
i visited here few days ago and it was great experience . nice coustmer service i came back here after a long time and when i use to come here before i remember a girl nancy sweet girl and had a beautiful smile always makes my day . thankyou anw it was wonderful meal .
So absolute fail this time at this a&w location. Do employees not know gravy is one of the key components of a poutine. 0 gravy. Not happy as i am already home now.
Quick send goof food and service. Very friendly
Great service & very friendly
Great!
Very friendly place
Fast and clean
Great place
Sometimes a slow wait for food
Following all covid protocols. I was happy to go in, order my food and leave with a delicious burger.
Stopped for fuel at Co-op and saw your sign for limited time free coffee. Thought sure why not, maybe the coffee has gotten better since last time(awful) years and years ago, it didnt help that you had to mix in your own cream and sugar back then. Anyway, went through drive through and ordered a coffee, they asked if I wanted cream and sugar I said yes, two of each. I was surprised, could they actually have sure shots like the other coffee chains for consistency? Maybe. Got my coffee and drove off... To my surprise the coffee was delicious! Perfectly mixed and everything. Went back the next morning to confirm... Perfect once again, not a fluke after all. Very pleasantly surprised, will be back again!
Always great meals
Like any
I cant whate to go back in to the restaurant
I was there for a customer service issue. The manager resolved it exactly as I had asked on the phone earlier.
Well that was fast.
Nice food, but there could be an improvement in cleaning of the tables. Despite signs saying table has been sanitized, we had to wait for at least 10mins before someone came to clean the clearly dirty tables.
Nothings better than a teen burger and fries
It was terrible! When i asked for the breakfast, i was told i cant have the sausage instead of the bacon. I didnt want the bigger breakfast. She told me i had to have the bigger breakfast but would take off the tomato and hashbrown. I would of been charged more. I had what i wanted yesterday at the orher location but this one wouldnt. It was horrible customer service!!!!
Nice location, friendly staff, and love their big patio out front.
Had to wear a mask
Worse place for pickup an order. If you are a delivery drive you will be neglected.
Terrible customer service, my food was cold and seemed old. I will never support this establishment again. I guess common sense isn t so common within the fast food industry.
Extremely slow drive through service. Took 21 minutes to get a sausage and where. Not friendly, very abrupt service. Only redeeming feature is the fact its an A&W.
Great root beer cooler at this locale. Also likes the Covid clean up area. Nice touch.
Even during the fourth wave, this location remains open with the restriction exemption program allowing guests to dine-in. Storefront is set up well for barrier-free. The condiment and hand wash stations are a good idea. Great layout and overall design. Great food.
Getting expensive over $14.00 for 1 mana burger and 1 papa burger
Although A&W is not my favorite place to eat for fast food, my step-daughter wanted A&W for her 18th birthday, so that what we got. I went through the drive-thru with an order for 8 and $120+ dollars, and they got the order spot on.....and to top it off, it was 5 minutes at the window. GREAT JOB!!!!!!
Food was just the average A&W fare which is good by me. One point stands out very much though. THEY PUT KETCHUP IN THE BAG WITHOUT ME ASKING!!!! ABSOLUTELY LOVE THAT!!!!! Fast food restaurants never do that anymore with the very rare exception which is absolutely stupid because a vast majority of people like extra ketchup on there burgers or some with their fries. It s a given with fast food. I asked for ketchup because I m used to not getting it otherwise and I hadn t looked in the bag and they gave me some which I stuck in my pocket but as I was walking to the vehicle I looked in the bag and THERE WAS SOME KETCHUP!!!! I can t stress this enough hence the 5 stars. Many thanks you really made my day keep up the good work
A and W good food and fast and friendly
They have stepped up the burger game put nothing changes to make you want to repeat visits
Courteous and helpful young staff, clean
Delicious
The best egg and sausage sandwich!
Fast service, clean new restaurant and delicious food!
Order was wrong bacon instead of sausage.Hash brown not cooked , fat too cool.
Wow fast food joints have improved a lot. I usually only do the drive thru. But after today, I may just eat in.
Great
Came into this location twice now, once i ate in, other time i took my burgers to go. But i gotta say, this location has a very cool layout with the handwashing station beside the area where you get napkins n stuff. I felt like i was eating in a sit down place. My burgers were great on both occasions, as always, but the defining thing about this location is the cool dining area! The staff were also friendly, cant leave that out!
Lady a little hard to understand language barrier
Terrible Service. Racist Staff
I like there BLT chicken burger, the burgers are alright, and the onion rings. The service is awsome. The only thing is the onion rings get to much seasoning salt on them.
Love the yam fries.
Always great. Real breakfast on real plates and cutlery. Cant beat the price either. Also very clean building and very polite staff.
Doing everything right.
Had to repeat my order 3 times. The foreign workers barely speak english. Then had to ask twice for condiments at the window. Wont be back. Never had an issue at the one on highway 1, and instead of being concerned about customer service they mock people over a f**kin typo. Im reporting you to your corporate office
Average
Food was good liked the lettuce wrapped burgers. Service was great
The best A&W meal I have had in a long time!
Orders all wrong
Very nice place good staff
Great service & good food. Onion rings are a must for me
Some times these places are hits and misses this one was exactly the right amount of flavor nothing crazy but did the job overall easy service
I prefer other a&w in town.. I dont like onion rings quality here.. they dont look like ring.. not much crispy and broken crust.. updating my review.. visit again to and got my most of rings like that..
Super slow. I waited 15 min in the drive through. Plus found a beard hair in my burger.
This and ch prob best service in town
Best onion rings ever
cold forgot food
Very nice A&W restaurant. Nice staff and great food.
If you plan to dine inside be prepared for a wait. When I was there the staff appeared to cater to drive thru.
Good burgers but very slow
3 rd time is a charm. Sorry but food is always cold.
They have the best rootbeer, although, no ice.
