Boston Pizza in Medicine Hat

Mediocre pizza overpriced. The manager was rude and inconsiderate

Great pizza.

we have been waiting here for 1 hour and 30 minutes and still haven t received our food. every damn time I come here I have to remind them to make my damn food. i would give them zero stars if i could. do better. very disappointing would not recommend to anyone.

Love coming here!! The staff are always great and food is always sooo good

The patio area is great in summertime! The food has always been great at this location. Service trumps the other location and even competitors. This previous visit went out for some drinks. Left a different local pub that took almost an hour to just get drinks, came to this Boston Pizza, and got drinks and an appy within 40 minutes. So it is great for those quick visits, but still so welcoming to be worth a longer enjoyable visit as well!

My steak came out raw, my friends dish came out with half sized sides. Good service but the food needs to improve

Server was friendly but we left hungry due to the place running out of steak and Thai sauce.

Out of town BP near our hotel. Excellent experience!! Thank you, Kevin.

Pizza was ordered online. Pizza was ready on time and was excellent.

Great experience! I would have wanted more other than a little more fresh chilly in the fettuccine as I requested. Other than that it was almost perfection. And yh, the porn star cock tail was a bomb.

We oickes up orders can not comment on the last question.

I have been a BP customer for years. Today was a bit of a surprise. We ordered takeout in person and I was told they would not substitute pizza sauce for meat sauce on the Meteor pizza? I have ordered this countless times for several years prior and explained it has never been a problem before. Sadly, Ahmed told me not today, they cannot do that and told me to choose something else while waving his hand at the menu in front of my view. That s a rude gesture by any measure?This is not the type of customer service becoming of a BP. They have always been accepting to a substitution every other time I have asked? Don t think we will go back again.

Great experience

Food and service are generally good although when they come out with their special menus they are usually out of those items when you try to order them.

Kids eat free this month! Always consistent and good.

Enjoy the food and great service fun place and good variety on the menu!

Ordered pizza for pickup, and we had to wait 15 mins before host met us. Then the manager made me pay inside, even though I already paid online. So I paid twice for one order, and now I have to dispute a charge through VISA. The manager was completely clueless the entire time, and couldn t care less when I showed him I had already paid once on my VISA. Terrible location. Incredibly poor customer service from the manager. The host was nice however, once he showed up. Will surely never go back.

We ordered for delivery and the nachos had barely any cheese or meat on them. a little disappointing this time!

2 stars for flavour of roasted red peppers!! minus three for Summer pesto Medium pizza.-we bit into chicken-product cubes !!!!!! 72 dollars$72.00 !!! for a medium pizza and all meat chicken-product-bites - with the consistency and flavour of PLAY DOUGH !!! ( yes I ate my fair share of play dough ) gross at any price 72 dolkars delivered for two people? NEVER AGAIN!!! edit includes: my husband getting gastro-intestinally ill !!! ( is that polite enough; yet clear enough, for you to get the idea he was not vomiting?)

Great place to take young kids. Good food too

spagetti was dry one meal was still frozen ,lasagna was so over cooked was mushy gave a child a soup spoon for her dessert after we had to send back because it was the wrong dessert ,waitress came once at the end of our service we were out of drinks was one of our favor restaurants so disappointed , was only four tables in the restaurant

Okay. Its BPs so you pretty much know what youre getting. The food is fine. We generally just get one of those square foot pizzas and share between two adults and two kids. This location (off Strachan by the co op) seems a bit understaffed and every time we come there is a mildewy smell to the entire place. So.

Riley was our server he was phenomenal at his job !! He made sure everything went good and the food was delicious!! Do check them out !

Great food , friendly staff, quick response, fast service .

The waitress who served us was professional, engaging and phenomenal! The food is delicious and the environment was wonderful. I loved their ribs. Would defiantly recommend this place!

Food was cold and missing several things from the order. Service didnt exist. We were cashed out with no words...I left a takeout tip and nobody even said thank you. Would not order again.

The staff were extremely efficient and friendly. The food never disappoints, I love the Royal Hawaiian pizza. Extremely tasty.

Its 2024, how do you not have tap?

Cactus cut potatoes were barely cooked. Just soft and limp. Lettuce in the Ceasar Salad was unfortunately the same, soft and limp.

Sat at the bar and had great service! Positive vibes and good laughs!

Sound deadening has become a thing of the past, I am not happy with this change. I would prefer sound blocked booth options again. Quiet, comfortable eating areas and exciting Lounges. Not loud obnoxious mess halls. Everything else was superb. I will go to The Keg for a relaxing birthday diner before BPs, but BPs price and portion sizes are very competitive.

Was a great meal. Heavy portion. tasted great and beer was cold. Was a great experience! Food

My husband and I went for dinner. We arrived at Boston Pizza, walked in the entrance and was not welcomed at the front entrance. So we went and seated ourselves. When we were finally greeted at our table we were told that we should not have seated ourselves. But there was nobody in the restaurant besides one other table. There also was no signs stating wait to be seated. We were not treated very well. We asked what the And ended up leaving hungry. We asked what the specials were and the waitress was rude and said Ill have to find out. And we never even got a drink. So we left very disappointed.

Honestly always have pretty decent quick meals here. Service is always very friendly and checks in a good amount. The food portions, like the nachos, have changed a bit. Used to get a healthy helping of burger on the nachos and this last time it was pretty sad. The server did take it off our bill as it was not $8 worth of beef on the nachos for sure. Cajun shrimp were good, but man they were tiny!

The best thing about food in Hat.

Ordered delivery and order came but there was a mix-up in the food. Delivery person had already left. Called back and they corrected the order and sent it out right away. Hardly had to wait any time at all. Very happy with the service!

Went with my daughter and we like a little of this and that. We ordered appetizers and split a ceasar salad.

Went for pasta Tuesday, all January special. So good and generous portions.

Another busy Saturday at Boston Pizza! Im starting to believe hockey families only eat there! Food surprisingly came fast but getting the plates and cutlery took forever. Our waitress C.O. pretty much slammed the dishes down on the table and walked away. Very rude! She definitely had an holier than thou attitude. Ill make sure she is not our waitress if we come back to this location.

Classic BP experience.

The burger with bacon was so good. Refreshment service was tardy.

Great

Bad customer service.

Serve staff was good. Bills took a bit long to resolve, but was a large group, so acceptable.

Had a medium pizza. Was very good. Our server was very friendly and the food came to us in a timely manner.

Service was a bit hit and miss. Food was okay wasnt able to get everything requested as the waitress never came back after food was dropped off.

Place is good, Llike any other BPs.

Great customer service!

Meals and waitress or waiters also great .

Terrible customer service. Ordered delivery and only received 1 out of 4 items correct, and when calling the store to question it, was told there was nothing that could be done and was rather rudely told that it has nothing to do with them anymore.

Great food and great service

Always a great experience! We dont go out to eat often, but we always know that if we stop at Boston Pizza, well get a great meal. Always great service and food is always excellent.

Unsafe Dining Experience for Celiacs. If you have allergies don t eat here. I celebrated my sisters birthday at Boston Pizza in Medicine Hat on January 19, at 1:00 pm, and it was a nightmare. Despite my serious gluten allergy (celiac), the restaurant served me a regular pizza instead of the gluten-free one I ordered. Two bites in, and I realized their mistake, and now will continue to suffer severe repercussions that will last at least a week. Whats worse, the manager not only failed to take responsibility for this dangerous mistake but also blamed me for not being clear enough in my order. As a celiac, I couldnt have been more explicit about my allergy. In 2024 how is there no clear process for allergies? Boston Pizza Medicine Hats disregard for the safety of diners with allergies is disgraceful. I won t be returning and Ill be sharing this appalling incident within the celiac community to prevent others from risking their health at this establishment. What a disappointment and dangerous disgrace.

Food & Service was Awesome Food delicious .

We went out for wings and dessert. Both were great! Their chocolate explosion cake is always a winner. Shout out to Riley S!! He was an amazing server!

Catus Cut Chips were as bad as bandaids dipped in oil idk what they were even trying to do to them but unservable and I spent more then $70 tonight for stinky oiled over spiced food (1STAR) FOR SURE

We were double charged from drinks and if you don t have 3 hours to wait for lunch do t go. The waitress spilt pop on my jacket and an other persons hoodie. LONG LONG LONG waits for food some people s orders for food were forgotten. Other than that it was fun.

only 4 stars for food because they had no nachos.

Thank you for taking our group order - but I am disappointed in the items you said you would do - but didn t. 1) 2 orders were missed. And a side dish was missed. 2) the orders were not labeled by player number as you said they would be. 3) you suggested that the receipts would be separated by player number - but we would play in one transaction - no subtotals were provided as you indicated they would be. I hope this will help you in the future with large orders.

I had a grilled breast of chicken on a bun with a side salad. It was delicious

The positives on our dine in experience was the beer was nice and cold and the service polite and quick. The negatives were that the beef on our Nacho dish was very hard to find or there was almost none and a big disappointment for the added cost. We had not eaten there in sometime and thought we d give it another try. Not sure if we ll be quick to return as I believe the value was not there. We spent $20/person and we were still hungry when we left. I hesitated for a lower review, but the service was very good. 2 for food 4 for service gave it a 3 overall. Try harder BP!

The food is good yummy. This comment is from my daughter she really loved the whole atmosphere and service . I believe we will be coming here more often Food

Good food, friendly service, and conveniently close to the Co-op EV chargers!

Good food, good service.

Good experience!

A friend and I stopped in to the Strachan location for a take out lunch today on our way back to work. I ordered a French onion soup and my friend ordered a pizza. This $10 French onion soup in the most pitiful thing Ive ever seen come out of a kitchen and the manner in which they chose to package it up to go was in no way suitable for the type of food item. It leaked everywhere. Had you baked the bread and cheese (if you can call it that on top of the soup as it was meant to be), it would have minimized the leaking at the very least. This presentation is aweful and the food in now not even edible.

The baked Smoky Mountain Meatballs and spaghetti is my go-to here.

Delicious pineapple and goat cheese

Service was great food was great salad nice an good sizes

Service was good. However the food was atrocious. The quality of BPs food has dropped dramatically over the years and is quite disappointing.

Best thing about Boston Pizza is the free refills on pop and that the food is consistent at all restaurants. Love it

Placed a to go order waited for an hour just to be told that their kitchen is closed. I came at 9:24pm

Amazing chicken fettuccine Alfredo !

Very good

Best steak

Lasagne is dry. Was told I couldn t have plain butter on the toast as it comes pre-made with garlic spread. Take out container lid was swished had to peel the cheese off. Definitely not worth the $$$$ for take out

This is a really nice Boston Pizza. The restaraunt was clean and it was busy but not crazy. We ordered the appetiser trio and the flight of pizzas and they were both hot and tasty. Service was a bit slow (we had to ask for a few things as well) and the music was way too loud to be able to have a conversation, but other than that this is a pretty nice place.

Food usually good service always slow but atmosphere is good.

Had amazing service and hot food that came out nice and quick. Waiter returned to our table exactly when necessary. Great work BPs!

Riley our server, gave us outstanding service. He is outgoing and has a great sense of humour. The best thing that happened this evening was the service that Riley provided and the wine. I can t say anything good about the food! If I could have I would have given a ZERO star for the food. We had been very disappointed with our food at Boston pizza tonight! I understand inflation prices, and the need to cut back on food however, our order for the two lasagnas that we had placed was absolutely disgusting. The sauce tasted like Campbell s tomato soup, it had sprinkles of meat and sprinkles of cheese. This was the worst lasagna I ve ever had in my entire life. We will never eat at Boston pizza in Medicine Hat again. Years ago Boston pizza used to make a great lasagna but this famous dish is fail now!

Order wings on wing night. 2 orders. After only getting one dicide to leave. Server that I paid said I probably wouldnt return. Her reply was we would appreciate that. Not a restaurant or franchise Ill ever visit again. I have eating many times but this is my last. Karma will show you your future.

went on Saturday for lunch and ended up walking out due to such high prices. Couldnt believe how much the appetizers were let alone the prices for lunch.. also no sections with deals advertised or spoken about. If you go online they have daily deals and lunch hour / happy hour deals and promotions but nothing in the menu or spoken of. For my husband and I to eat a lunch there was going to set us back over 60$ not including the tip..

Staff is very friendly, food was awesome

Food and service was ok . The restaurant had lots of flys mo

Always friendly and good customer service

Pleasant comfortable ,food was fresf & good

Our family of 6 ate dinner at BP s tonight and Sarah was our server. She was incredible. Very friendly, attentive, great sense of humor and overall made it an amazing experience. We live in Calgary but would come again as long as we could gave Sarah as our server. Thank you Sarah, tou made our night so memorable!

We were a party of two and chose to sit in the lounge. They had a very large TV in which to watch the replay of the Womens Football game. Our waitstaff was Stefani and did a great job. Our libations and water were kept topped during our meal which was most delicious Thanks a lot for a most pleasant dining experience.

Ta-bong!

Foods always hot, tasty, good service

Went for a beer. They were serving schooners for $9.50. Very good price.

Didnt get service after 10 minutes at our table

Been awhile since we were at a Boston Pizza due to lack lustre experiences in the past. This one was very good, large portions, very good food, excellent service and very clean. We will likely try another location in the near future due to this location. Great job folks!!

Server chatted with her friends for about 20 mins. When I asked for a lid for a take out item it was slammed on the table.

Serves the purposes of a restaurant. Date, friends, Friday night outing, versatile place to have a good time

We went on a holiday, probably because it was a holiday and not as many people were working, the service wasnt as much, the food was a little slow, everything else was fine.

Are there later at night and it was not busy, service was very good, food I thought was average. Not a lot of meat in the lasagna but the chicken wings were excellent

We been sitting for almost 20 minutes and just got up and left the service was terrible and ppl came in after us and offered them drinks before us

The food was good, but cutlery would have been nice without having to ask 3 times. Even children dont eat pasta with their fingers.

We had a great meal and great service

Food is good. Service was very good.

Sat in there for over 1/2 hrin the pub, we were never acknowledged. We left and went somewhere else.

We shared the classic nacho and the 2 of us couldnt finish the serving. But it was awesome. Our sever was a very attentive young fellow, sorry I didnt get his name. Thank you for your service we will be back for sure.

Food is OK, have had decent service last few trips. Steak Sandwich is good.

They made an error in my order but did a good job correcting it. Everybody makes mistakes!

Supported local and took the family out for dinner but didnt feel very welcome or appreciated. We went in before the supper rush and there were only 4 tables of customers but it took almost 30 minutes to get our warm drinks and cold appetizers. The meals we ordered werent much faster in arriving and must have been sitting at the pick-up window for some time before being served as they were all barely warm. I appreciate that many businesses are understaffed and doing their best but barely being acknowledged the entire meal is not good business. Might take the family back when they are fully staffed but might also give another local business my money instead.

The worst experience we re ever encountered! When all the meals were ready but we dont have cutlery to eat , need to ask at least three times someone finally bring cutlery for us also the food(not supposed to)are spicy even the kids meal chicken fingers and fries. At least drink 2cups water still not even finish the meal. For over all we only taste spicy then nothing. Honestly, We will had better food and service from McDonalds. Really disappointing won t go back anymore .

Awesome location. Excellent food and service!

Food is great Friendly staff

Friendly staff food was pretty good.

It was OK nothing to complain about

Absolutely disappointed and heartbroken for my poor 5 year old daughter. She loves Boston pizza and 2 days before her birthday absolutely enjoyed watching 3 people have happy birthday sung to them infront of everyone in the restaurant, any 5 year olds little heart would desire, but to our disappointment her birthday was not treated as such and she felt so left out and was unfortunately treated unfairly in this establishments. We are very sad to say will will no longer support such discrimination.

Pasta Tuesdays for the WIN, especially for my first time EVER trying Jambalaya! Generous portion with fresh tasting ingredients! Will definitely order this again!

I went on a Friday night. The place was packed, but that didnt stop the staff to deliver a great service and good food

Great treatment, very good service from the workers, good food

Great attention to detail nicely done

Walked into lounge just before noon on Saturday. Sat there for almost 10 min. The only person I saw was was the kid that came through for a couple pitchers, wouldn t eve say hello btw, I saw him again at front door when I was leaving and asked if lounge was open. He said yes, it s self seating and somebody should come around eventually

I ordered a Boston burger with fries and gravy but instead i got a pizza sub sandwich with fries and meat sauce

Havent been there in a while, doesnt seem to be as good as it was. Maybe bc it was in the lounge, not the dining room.

If you go hear plan to stay for 12 houres becouse the food never comes to the tabel

Good food ok service

BP is consistent. Pizza 4/5 Pasta 3-4/5 Appetizers- abundant Food, drinks, service. You know this. We all do. They HAVE changed from their Southview drive location to multiple locations that are much faster than the original location did. Back then, they were OK. Nah, not really... Place was slow. Food was good. Location SUCKED. Now they found their image. Now the BP Corporation has morphed onto multiple Hat locations. The owners are Def shrewed businessmen. BP is always packed on weekends. They must have got some killer interior decorators-you can watch the hockey game as you are parking your car. They even hire HUMANS that treat delivery ppl as equals. They are a nice example of capitalism in action This stuff means alot. Competitors take note. I have zero affiliation with the owners. This is not an ad or endorsement of any sort to my readers. Prices are $$$$ of 5 but you dont come here if you broke, my friend. If you aint broke, you will have a great nite.

Good food and great service.

Our server was great, Shawn you said youve been there for 4 years... it shows. Great work. Thanks for making our visit enjoyable!

Absolutely terrible!!! 18$! For a overcooked burnt burger. Asked for no bun. Got no lettuce wrap. No sauce. Had Cesar salad. Got a very small salad with 1 cup of bacon bits on top. Server saw I wasn t happy and walked away. Service was average. Cooks are TERRIBLE!!! No management!!! Won t be back.

Waited a while to even see the hostess but our waitress was WONDERFUL! Food okay, too much salt for my liking Kid-friendliness: The waitress was so friendly with my children. The kids menu is the same other places- fast food types

Sam was full of positive energy and was extremely pleasant and friendly...food was great as always

Ordered the Brute sandwich. Was advised that the regular bun was not available but continued with my choice. The replacement bun was not as good.

I wish I had option to give less than 1 star. Very disappointed by the service we got, actually we didnt get any service. We had to leave the restaurant after waiting for 45 min. We had to pay for our drinks as we fnished our deinks while waiting for our order. The apology from the server was sorry the restaurant is so busy and we are short of staff. Wow. This will be the last visit to this location. Good bye BP.

It was our 8 year anniversary

Excellent, good service and good food even when they are very busy.

Food and service were spot on.

Chicken wings were overdone. One pizza had shrimp on it and was baked too much. The other 2 pizzas were alright but the Pizza bread had to spicey of a sauce.. Prices are not reasonable.

Parking: All service is horrible

Ordered some calamari for a starter. Was about 2/3 of the way through when we noticed what appeared to be a slice of a deep fried hotdog. When we told the waitress she looked as if it were normal and just said no no its a just a banana pepper. I thought oh! ok I was wrong. And she quickly took it away. But you know, The more I look at it. There is absolutely no way it was a banana pepper. And for there to only be one on the whole plate? You look at the pic and be the judge. 5 stars for how quick the waitress was to save face and had me believing it was a banana pepper. 2 stars for the kitchen some how deep frying a hotdog slice and putting on a plate with calamari. Didnt know it was a surf and turf meal.

Vegetarian options: I saw options Kid-friendliness: A few kids seemed happy Wheelchair accessibility: Reasonably so

Ordered a perogy pizza online for pick-up with extra bacon (which I payed extra for) and NO onions. After getting home opened up the box to find little to no bacon and double onions! So wasnt impressed!! No point in asking for extra bacon when none was added! Staff must not have looked at the order close enough before making it.

Great service, acceptable food

Good food .good service

Typical Boston Pizza. If youve been to one, youre familiar with all of them pretty much. Lounge has nice large windows that can be opened in the summer.

Good food and service!

Great food and service. Will go again!!

I ordered a pizza and water and then went to the bathroom and when I returned they left a bunch of drinks on my table and said they assumed I left, no big deal I then sat down and waited for my food and I eventually got my pizza and it was pretty good and my server was great, everything was good until I went to pay the bill, it sounded higher than it shouldve been but I still gave her a tip and then I saw my receipt and I got charged for the drinks that were sitting at my table when all I had was the pizza and a water

Restaurant was nearly empty, waitress sat a family with rowdy kids at the booth right next to us. If the restaurant is empty please tell your staff to use the available space. Delicious food as always Vegetarian options: Many menu items have a leaf next to them to indicate they are vegetarian