Golden Chick in Midland
2803 N Big Spring St, Midland, TX 79705, United States
About
Home of The Original Golden Tenders™, Golden Chick is a fast food restaurant chain offering Golden Fried or Roast Chicken, Fried Catfish, Sandwiches, Fresh Salads, Yeast Rolls and a variety of Sides.
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The online app doesn't work to try and order ahead, I drive all.the way there 30 minutes before close and I'm told that they don't have any wicked wings, then I ask what they do have and they say that they are completely out of chicken, I proceed to call the other store to try and place an order ahead and they say they are closed. Hours state they are open til 10, what's the point of having an app to try and order ahead when it doesn't work, and what's the point of an establishment that sells chicken to be completely out of chicken. I used to love golden chicken because of their roasted chicken, but had something happen in the past that made me not come here for awhile, then trying after several months I get this. Guess they like giving their competition their business
We've tried several locations and never had any complaints about the food it's always very good. It's actually our go to for chicken dinner eating out. Although this location this day was out of a lot of stuff ice, drinks( only sweet tea behind the counter), slaw and some other items. The staff was super kind and happy to be at work helping customers and I don't blame them for being out of stuff. That blame gets put on management for not keeping product ordered and stocked
They threw the rolls in a bag no box no paper nothing. And the lids did NOT fit the mashed potatoes or gravy so ALL the gravy was spilled by the time I got home. I called to speak to a manager and the girl said there was no manager on duty.
Just ate lunch with my spouse here and my big, & spicy wicked sandwich was overly salty and drowning in sauce. My husband and I asked for the sandwich to be remade. Was told that because I already bit the sandwich a new sandwich cannot be made. So my question is if I didn't take a bite of out the sandwich how would I know it was overly salty. We are regular customers at this restaurant but after today I doubt we will be returning. The male cashier preferred to go home than try an understand was being and was dead as rude.
* It's been many weeks now, and Ownership has yet to respond back in a way that shows their desire to make it right. I filled out the online comment card as was requested. * Yolanda (or that's what she told us her name was - she was wearing a blue shirt) was incredibly rude when we let her know she only gave us 7 chicken tenders on an 8 count meal. She said she counted them personally and knew for a fact that she gave us 8. I brought the food to her and asked if she would like to count the tenders, and she refused to do so. She proceeded to complain to her co- workers about me. I asked her again to count the tenders, which she refused to do. I then asked one of her co-workers to count them, and she wouldn't. After a minute of debating, she reluctantly gave the extra tender after complaining to additional co-workers. I later asked for honey, and she bluntly replied no. I asked a different worker and she gave me honey. She kept complaining to her co- workers, to which I approached the counter and let her know she was teaching her employees to be disrespectful. Her male co-worker said if we didn't like their service that we didn't have to eat there any more. Seriously? All that over a chicken tender? If it were my restaurant, I would review the camera footage and use it as a teaching moment with the entire crew that was working at 7:30pm on 9/7/23. Hopefully, for the sake of Golden Chick, she has not infected too many other employees with her toxic attitude. She is the type of manager who can take a small organization in a direction you do not want to go. We have oftentimes needed to approach the counter to correct an order here and had never had any issue prior to this interaction. I'm still blown away by the complete unprofessional behavior of the two workers mentioned above. As a leader at my place of business, I would be ashamed to work with a crew that fosters disrespectful attitudes and a combative spirit, especially to those that are paying money to provide food for their family.
The kids meal tenders were undercooked. My spicy wing have the spice caked on one side. Not very good.
I ordered the chicken tenders and catfish dinners with Mac and cheese and French fries. I went to the one on BigSpring at around 5PM. The fries were cold and hard and tasted like weeks old grease. The Mac and cheese was cold and salty. The fish was dry and greasy and there wasn’t anything tender about the chicken tenders. Do not waste your time or hard earned money at this place.
So, this is quickly becoming my favorite restaurant… Let’s check off the pertinent facts: 1) 2liter-sized large cup of good iced tea (it’s a REALLY LARGE CUP FOLKS) 2) really juicy chicken tenders fried crispy golden 3) packets of Texas Pete’s hot sauce!! Prices are good and they all three (in midland) are staffed by super friendly people. The restaurant is always clean! Check them out. STILL THE BEST
If I could give zero stars I would! Was my favorite place to eat. Get there at 840pm but close at 10pm and they have closed the kitchen. No chicken or fresh fish. Might as well close at 830 since you close your kitchen. Will have to find another go to spot.
Dont go after 5pm. I dont know how they stay in business. Pick any 5 items on the menu and they wont have 4.
Ordered the fish almost raw did not set well wont be returning
You cant run out of food when you have a special .
Didnt get my order right I should have checked it before I left.
Super helpful and friendly and yummy food
Order 4 piece fish combo fish so small for 17.85 it not worth it don t waste your money and has the rudest employees can t speak English
Worst consistent customer service you can imagine
Dont bother trying to order online. Wont work.
Very small chicken pieces.
The chicken was almost too hot to eat. Nice and juicy!
Too expensive for Horrible service & old food... They didn t know the specials that were going on & they were out of fried chicken. They didn t even offer to drop new chicken to fulfill our order, we had to get baked chicken. Once we received our order after waiting in line for 30min the chicken was not even fresh, I could tell it had been sitting for a while. I ended up going across the street to Popeyes. I will never return to any Golden Chicken establishment, lazy employees & bad management.
Very good yeast rolls. Chicken salad is tasty.
fast food, good service
Great food if your ordering from the drive thru speaker makes it hard for the crew to hear your voice
I let him know my husband really loved tartar sauce and he hooked me up with it. He was super nice and they made fresh catfish, fries, mashed potatoes and Mac n cheese. The food was soooo delicious.
Ice cream machine was broken inside! Major bummer! Everything else was great food and service!!
IN AND OUT, JUST LIKE I LIKE IT!
I had roasted chicken. Flafor was good but I thought it was a tad underdone. Service was good.
The chicken was very bland as well as the mashed potatoes and gravy. The rolls were good, however.
Food was very fresh and the young lady was very friendly but it took a few minutes to get my food
Mac N Cheese was fantastic and the service was phenomenal! Also free ice cream tops it off for a 5 star.
Had only a Spanish speaking person in the drive through ordered a drink with my meal didnt receive it and the food was straight horrible
Food is not that good and the price is to high for getting McD quality food staff was friendly Parking: Small parking lot one way traffic makes you exit into a dirty alley
Will never go back again I order the 9 wicked wings at 4:02pm I received them at 5:03pm. Will never ever go back
The chicken was dry. It was late though. I ordered green beans and mash, they were not available. There was only one young gentleman working. Who was wonderful and kept his cool. To be so busy. Thats the only reason I gave the 5 review.
I ordered a 6 piece tender meal and replaced my drink with the side so I come up to the window. She had a mid drink. I said no I had 2 sides. I get home to eat and theres only 1 side. Cumon people. Get it together
A friend of mine recommended this restaurant to me, we arent friends anymore. This location is a mess they play the music too loud that you have to repeat yourself over and over and they still get your order wrong. The drive through gives you no response so instead of driving through just drive by and go somewhere else anywhere else.
I remember a time when closing time MEANT closing time. Not here. Dining room was closed when I arrived at 8:58pm to grab a mobile order and want to use the restroom. Nearly wet myself trying to make it to the next open location. Every other Golden Chick Ive been to locks the doors at closing time.
Really like their fried catfish and dirty rice. It is a regular stop from time to time. Wheelchair accessibility: Yes
We had a terrible experience when dining in at this location. Yolanda, in a blue shirt, was more concerned with singing to her music, than doing her job right. When we pointed out that we were missing an item, she immediately became defensive and insisted that she was right, and that she never makes a mistake when preparing orders. We brought our tray of food back to the counter to show her our order, but she refused to even look at our tray, because she insisted that she gave us everything we ordered. When we asked for honey for our rolls, she bluntly said no! She was talking obnoxiously rude about the encounter and about us with the other employees, while we were sitting down less than 20 feet in front of her. Her young male coworker joined in on her toxicity by taking her words and her side, also refusing to compare the proof of our order, and even going as far as to say that if we dont like their service, we could leave. We werent asking for anything special, other than the items we paid for. Unfortunately this incident acted as a way to show our 10 year old, who witnessed the whole thing, how NOT to treat other humans.
Place it dirty and the employees always seem to be standing doing nothing to help the customer they don t even acknowledge you when you stand there for minyan shave to catch their attention
I placed my order online, hoping to speed up the process. They didn t have the correct pieces of chicken to fill the order and waited until I arrived to fill any part of the meals. So much for saving time and exasperation. To their credit, the server- I m sorry I didn t catch the name, but she seemed to be in charge- was very pleasant and obviously as frustrated as I was. It would have been nice to receive an extra like a cookie or a coupon to get on my good side
Waited in the drive thru for nearly 30 mins before taking my order and when they finally did they were out of.... Disappointed
Hot and tastey. Long drive thru. Use your app!
Be prepared to wait in line 10 minutes no matter how small your order is.
I don t leave reviews because I usually let things go. However I needed to leave this review. My food was not hot, the okra tasted like leftovers. The chicken didn t have season on it when I asked for spicy. I have NEVER ate a CRUNCHY FUNNEL CAKE. It also tastes like leftovers. I m very disappointed and i probably won t go to any Golden Chicks again.
My food was great but they didnt give me any dipping sauce.
Very slow at the counter acknowledging customers. Multiple employees working, but none at the counter.
Chicken was tough and dry.
Great food options. The service was always very quick and friendly. Nothing beats Popeye but this is runner up to KFC and popeye
I m so disappointed the owner get people without paper to work just to not pay them I know people in there that they have like 5 weeks in there working hard doing the job of 3 people and is hard for the people can t have papers and need the job and they play with them and just told them if you are disagree with our decision the pinche door is there because they have a enormous list of people who wants to works that s no fair for anybody is not only one person is all the people in every Golden Chick that they not get pay and the people has to pay their rent theirs cars insurance and everything.
Everything was good.
How are you going to tell me before you take my order that you are not going to drop anything in the fryers. I still had 45 mins before closing time. But since you don t want to clean you are not going to take my order. Last time I go the golden chick. This is already the 3rd strike gave them the benefit of the doubt and it just backfired.
Pulled up today at 530 (dinner time). Was told they had 5 pieces of fried and 5 pieces of roasted, and that was it. Stated the fryers hadnt been turned on yet. Went ahead and took the 5 of each, to find out evidently they were left over from the lunch rush (super dry). One would think that maybe at dinner time, fryers would be on and running preparing for a dinner crowd.
Open, but screwed up the order.
Great experience here especially with the manager on duty this evening. He was attentive to our order. Great customer service!
Great place!
Always good food, especially the spicy tenders, catfish and the sides. Love it here. Prices are really good too
Ive always gotten good food and good service here. I do miss the boneless wings they had for a while.
We love their cat fish meals. Very pleased with the North Big Spring street location.
We got there 30 mins before closing, first they didn t want to drop poppers. Okay fine whatever! We get our food everything is cold, she forgot our drinks. We get home and noticed we didn t get our jalapeños either and she actually had the nerves to tell me she don t know what to tell me. For starters you say sorry and find away to make it right. I will be going in bright and early to speak with a manager. This is now the 3rd time I went and the food was horrible , and now the service too! We won t be back.
If I could give them 0 stars I would. The food is always great when I can actually get it but they love to close an hour before actual closing time. This time made me really upset because they got our order and gave us the total and everything. We then pull up to the window ready for chicken and to pay when they tell us they gave the last of the tenders to the car before us after they already got our order and told us the total and had us wait. They told us they turn the fryers off at 9 (an hour before closing) and they thought they made enough for our order. Last time I come here and recommend anyone to come here for that matter.
Theyforgot rolls with my order and I order large side of corn nuggets and only got the small side
I don t know why I thought i would receive good food from here . Ordered a 6 piece tender , Mac n cheese , and French fries . I get home I received 4 crumb chicken tenders , dirty rice and no Mac n cheese with a smushed burnt roll ..will not be returning get better workers
Its okay definitely dont go after 7 lol during the day is good
Food is decent but they got the order wrong
Great service with a smile. Food is good too.
Sorry, was very disappointed in the quality of product. I ordered what I thought was to be two delicious fish fillets. Unfortunately what I got was not what was pictured on the menu. What I received was two shriveled, poorly prepared and tasteless strips of what was supposed to be fish. Looked and tasted more like two pieces of rubber, breaded and deep fried and passed off as fish. Dont know what has happened to the store on north Big Springs but the food quality has declined significantly over the last two years. Lesson learned, will not be trying that fish again.
Love this place! They do have off days like everywhere. Didnt have medium cups, so had to pay for an upgrade to large.
They where fast and good, thats all I have to say Im drunk lol, but good cervice
Not much atmosphere here but it is golden chick casual so atmosphere not so important.
Everything was AMAZING! Got confused about the menu and the lady was extra nice in sorting it out. Got home and ate and it was even better than I expected! Great customer service and better food! Cant ask for more! 5
Only been twice, food so far has been amazing
Good chicken and tendera
Good food for affordable prices
I like their roasted chicken. Their catfish is excellent They have this chicken in Cholula hot sauce, if you like spicy , its good fried chicken.
Very good food!
Need more help. Food missing. Sometime the out of Food.
They no longer take phone orders. I went in to place an order. Manager had to punch in my card but didnt know how. Upon leaving I realized he kept say VISA. However, its a MC. POOR CUSTOMER SERVICE.
Good food.
The bake chicken was really good
The food was great but customer service sucked, we waited at the speaker for a good while then when spoken to the manager who i assumes name is Veronica was very rude and disrespectful no customer service skills at all.
Food was not hot and we waiting 20 minutes and girl fix our food on the phone with her boyfriend and they got into that my first time there and my last time
This place is the best chicken around Midland and the guy Arturo was very helpful and good attitude.
Customer service is on point. I asked for spicy, was told they don t have that. The nice cashier gave me spicy packets. The chicken is amazing! 10 out of 10.
Norma had amazing customer service, definitely worthy of praise and recognition. Makes my day when I receive great service at a fast food restaurant. Keep up the great work!
Fair ...
Wait was ridiculous, they held up 4 cars while one sat at the window for 10 minutes, chicken was so dry, I couldn t chew it! Guy at the window didn t include straw nor fork, and gave me the wrong drink, but I caught it! Macaroni was awful, also dried out. I was there at 5:30 and felt like I got the lunch leftovers! This was a great place when it first opened on Big Sring Street in Midland, Tx. I won t go back!
Used to be my favorite fast food fried chicken experience. Now it s a gamble when ordering food. From forgetting to spice up my tenders, to forgetting said tenders all together. There will always be something missing in my orders. Not a 1 star because the lack of care put into my order sometimes also comes with an extra chicken strip (that i presume they don t do it out of good will, but simply because no attention was present)
Good chicken Its just got weird hours. Dining room is closed on a Friday evening
Delicious! My favorite is the spicy chicken. There are many different choices of sides and they are all delicious.
My first time trying, baked chicken was very good.
Chicken Sandwich was delicious.
Good food
It was my first time at this restaurant and it was delicious. Since my first visit Sunday Ive eaten there 3 more times . The staff was very friendly and food was hot hot and delicious. I will be back again.
I like the roasted chicken
Has great food and when you leave you are full and a great atmosphere
Wasnt impressed with the food.
The spicy ranch they have is worth a trip on its own. Id pick this over Bushes or Chicken Express.
Love this place. I like the new corn dogs. The fries are amazing. The fried chicken is very good.
The Okra was , old, over cooked and chewy. The chicken was dry and I cant beleive it cost over $22 ... I dont plan on visiting there again for awhile !
The chicken was very salty.
Very slow service. The world famous corney dog was horrible. Stripes corn dogs are way better and much cheaper.
I loved the rotisserie chicken!! Absolutely mouth watering.
Really good food and customer service
Great food and service with a smile
Great food. Hot and fresh. My favorites are the tenders and the corn nuggets. Love this restaurant.
