Hills Shopping Centre, 32530 Lougheed Hwy., Mission, BC V2V 1A5, Canada
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
Absolutely the worst chicken strips I have ever had. Just terrible taste and consistency. And so expensive! I ordered them because the quality of the mozza burger has gone down so much, i thought i would give them one last chance with a different menu item. I will not order from a&w again.
Literally didn't put burger patties in the kids buddy burgers. Didn't notice until we were home since it was all wrapped up
customer service has a lot to be desired for!! they give you one or two napkins and when you ask if they put the amount of napkins you asked for in your bag, they say yes, and slam shut the drive threw window in your face and rudly walk away, after LYING to your face!! then when they get your order wrong, they start to argue, and then when they give you a dollar back, they thow it at you, and don't redue the reciept and give you the proper change back.
Got the free fries with purchase on the app and was the worst fries I've ever tasted. I ran back inside, they took my fries out the bag and started talking to the cooks through the little fries window that's belly hieght . I asked them if they were going to recook my old fries or give me fresh ones , I was assured they would be fresh . Female co worker took my fries through the side door to the kitchen. I then recieved a second batch of the worst fries I've ever tasted . They 100% took my old fries and reheated them after I had my gross pooey hands in the bag . I came back inside and asked the manager directly and he assured me they were fresh but holy cow THE WORST IN NY LIFE.
I typically do not frequent fast food restaurants but due to circumstances; I decided to take my granddaughter for late lunch/early supper. The restaurant was exceptionally clean ( even the washroom) staff was friendly, efficient and answered all my various questions. Thank you for the tasty hamburger combo and having clean, pleasant environment to enjoy our food. I will be back. Thank you!!!
Ordered the Uncle burger, no special sauce, extra pickles. The burger tasted Ok. Would have been better with the extra pickles. Staff was friendly. Had to wipe down a table before eating.
AW is always soooo good. The fries were fresh and hot, the burger was juicy and delicious. A little pricey but worth every penny!
Awesome service by NICK, who was very calm and knew everything that we had a question or concern about and didn't just say a no, directly to our request. The service was pretty quick and excellent overall. The taste was great as always.
Burger was super dry and soggy fries. Expensive
Its not always clean, but the staff was friendly.
It depends on whos working, I think, because one day your food arrives fast and its hot and delicious and the next time it takes forever and the fries and burger are cold and disgusting.
Around 9 pm on 28-8 They gave me wrong burgers because they ran out of the burgers I ordered they did it on purpose
I was just there and I an native Canadian and the Manager said they dont give us glass cups and not to ask us if we want a regular cup and told their worker to give us a to go cup even tho we were eating in and told them that felt very disrespected never going back there awful place
The last three time I was there I got cold onion rings and they refused to make me a rootbeer float. And told me to go somewhere else when I asked for them to give me new onion rings and they never even left the counter. Such a down hill spiral from what they used to be.
It was as delicious as (better than?) most Korean handmade burger restaurants. The patty tastes good. Why were the onion rings not just those thick onion rings? They were delicious onion rings. As I ate it, I found the fries boring and the sweet potato fries tasted better haha. Onion Rings >>>> Sweet Potato Fries >>>> Fries To me, the root beer tasted like dried cutlet Whalmyeongsu minus the dried cutlass, but the person I went with said he really missed this taste.
Been coming to this A/W for a time and for most part the staff are pleasant APART from this particular one, named BECKY , swoops in to grab your trays when eating !!! , loud when she works about your table and I believe she is not completely with it. How she remains is beyond me ???? . The so called HEAD, have yet to see him or her, the staff run this A/W....SHE SHOULD BE TAKEN ASIDE AND FIRMLY** SPOKEN TO....Again, she is LOUD AND OFFENSIVE and goes out of her way to SWOON THE MALE CUSTOMERS....This establishment is an eatery and NOT for picking up men......HOW AND WHY THIS IS ALLOWED TO CONTINUE ??? NOT GOOD PERIOD !!!
We had our breakfast there...it was good. Normal
The lady who was doing janitorial duties was so lovely and friendly and engaging.
Often I visit A&w and there is a guy dont know his name and do the night shifts and wears specs and he is so hardworking and provides great customer service
Pore service and uncooked hamburgers
A & W is a Great RESTAURANT Wheelchair accessibility: Excellent Food : 5/5 |
My son and I have lunch here almost every Saturday. The staff is friendly and the tables are clean.
I did not like the onion rings. The Teen Burger was fresh, as were the fries and the gravy.
This restaurant had orders to go to and elementary school three of my kids attend that school, and when they got their mama burgers today and chicken strips, there was a bite taken out of each one of their meals that came directly from A&W. That is disgusting not to mention the mouldy food that I have had from this restaurant many years ago, but now to have a bite mark taken out of my kids food that is disgusting. The reason why we will never eat at A&W again.
Great onion rings
Good breakfast at a reasonable price
Its not just another a&w - its a HUGE renovated A&W! During summer weekends really old cars park nearby, so you can have your ice cold root beer and enjoy old Corvettes and Chevys. Liquor store is just five seconds away.
They have messed up the last 5 orders i have made, Sadly ordering a burger plain meant i got a bun and that was it, ordered extra chicken patty and it wasnt included, bad customer service.
Pretty good, fresh fast and clean store, price is up we spent $32 for 2 meal combos no extras so much for cheap fast food these days
Amazing customer service from Nick today keep it up
Great Place for a good Hamburger and Onion rings and love A&W Root beer. Nice Staff there to..
A&W food is a classic, havent actually been in a long time. The burgers are good , the root beer is a most especially in the chilled mugs. However, the service... We order a Mozza burger combo and a Teen burger combo... After an usually long wait, they give us two teen burgers, no fries. They take the one teen burger back and the first has long finished the burger before the Mozza or the fries are ready.
Did drive through a few items incorrect Otherwise food was good Food
Nice and big seating area.
Best fastfood burger around.
Hot delicious and freshhh
family based business and for u not helping me shows the kind of company u are all I wanted was a little settlement like 2 grand for a month of migranes non stop relentless migranes u should have given me like 200 bucks in coupons but no u gave me 50 bucks and this accident was cause by negligence
Quality of food has gone down in 2023. Breakfast is never as ordered.
Ordered Diet Coke and got normal coke. This can be extremely dangerous for people with diabetes
Great place to gather and enjoy a burger, onion rings and Root beer prepared by a great team who works hard to keep the place safe and clean. Their coupons make it very affordable to eat there every day. Food
Very fresh and tasty fast food!
I don t understand how hard it is for a&w to just do there job like for real I went threw drivethru 3 different times because they can t just simply give me my proper order I didn t get 2 chicken wraps and it s supposed to come with sauce and I don t get any it s basically dry and I didn t get my oinion rings so I had to go back through. My food was also cold honestly not worth going back and I waited for such a long time and there was no one even around maybe hire more people because that s kinda ridiculous
Ordered a teen burger and onion rings and two apple pies in the drive thru, what I got Was a lettuce wrapped double burger extra pickles no cheese not edible atrocity amd two orders of onion rings no pies we live far away so the disappointment is real $18 Service
Very late service and sometimes food quality is not good
This is an A&W with exceptional workers. There s staff on the floor clearing and wiping tables, and the speed of the food coming out was wild, by the time I was done paying my food was already being put on the tray. Honestly made my feel my $30 was worth it. (I ordered a kids meal w/ onion rings, 2 bacon ranch wraps in a combo with root beer and fries as well as a baby burger w/cheese and added lettuce, mayo. mustard and pickles.)
Always delicious and fresh. The staff are courteous and helpful. Dietary restrictions: They have keto options, which is surprising but appreciated. Food : 5/5 |
I went to the drive-thru window and waited 15 minutes. They refused my money cause a corner of my bill was missing serial number intact. The lady told me to go elsewhere .what customer service?
A+ how a A&W is supposed to be ran.
Saw a person struggling with a bad drug addiction drool all over the counter while making an order ( it was A LOT) the person working the til clearly saw and didnt do anything about it, which I dont blame her. But the next person ordering put her purse all over the puddle of saliva on the counter. I was so grossed out, couldnt even take a bite of my burger. Will never come back to this location, couldnt pay me to eat here.
The food was good and the staff was efficient and courteous.
I just do not like the food there. The only notable thing about A&W is their root beer
Absolutely disgusting a&w. After a year of forgetting how much a&w has gone down hill, like other fast food franchises I avoid.. I decided to give a&w another chance and ordered a teen burger.... The meat tasted like toxic waste, clearly there was no seasoning on the patty. I can see why they have to season their meat... Forgot my dips once again, and the overall experience is always a 0 out of 10 these days. You cant even argue because half of them dont speak english, let alone understand english.. Just speaking facts. This is the last time I will ever eat at an a&w again. Side note: The fast food restaurant business has really gone down hill over the last 6 years, especially in Canada. I often wonder when will the fast food industry realize that employing people on work visas from other countries for a lower dollar amount only ruins the quality of their food & therefore loses the trust of their loyal customers and ultimately... loses business... They dont get paid enough to care. I Long for the days when I would go out with my family to grab a fresh & delicious teen burger with a rootbeer float in a frosted glass, and the experience was always incredible. Now, I suggest you avoid this place at all costs, and go home and make yourself a home made burger. Times sure are different, and its sad.
On October 8th, at approximately 12:30, I visited this location. During my visit, I observed that several employees of East Indian descent were engaged in conversation rather than attending to their duties. It took them a total of 20 minutes to prepare just two sausage dishes due to their prolonged chatting. Additionally, my order was incomplete as they had forgotten to include hash browns. When I returned to address this issue, there was no apology for the oversight, and the employee I spoke to was quite impolite when I inquired about the wait time. I kindly request the owner to consider the attitudes and customer service skills of the individuals they hire.
Zero customer service spilled my drink and didn t even offer me a napkin, didn t say a word to me the whole time I was sitting at the drive through window just handed me things like a zombie if I could give zero stars you best believe I would not impressed. I don t know if you don t like your job or your customer service needs training but obviously that s not the spot for you(you know who you are;) ). Not returning!
If I could leave a zero star review, I would. I placed an order online and received an eaten burger in a sealed bag. This is a serious health code violation and I am disgusted.
Nice location and good food.
Drive thru isnt open 24 hours. Just went thru window is all locked up and someone who works there is sitting at the tables on their phone.
I like the service. The place is clean too.
I know a & w and hot wok in mission on he same day both were awesome a& w 222 nd n Frazer in langley
It was excellent love love love the hot chocolate. The staff was friendly and fast. The store was clean
I absolutely love The Dub Teenburgers are to die for... Sausage n Egger Combos... With hash browns for sure...
Fast, perfect and better quality than most franchises out there. Tip: you can ask for caramelized onions on any burger if you want. Amazing!
Its delicious
Always friendly service
Wouldnt even accept a valid coupon. Tried selling same meal for considerably more Horrible service and bad business practices.
Not too clean. And also I sliced my lip on broken root beer glass mug.
Expensive for now a day prices
Its a nice place 2 go and the food is good, and not bad location next 2 a bus stop cause I use the bus service
I had good experience here
I enjoy A&W
Love it there, quick service, staff are nice!
Friendly good food.
Fantastic, fresh hot and great service
Friendly service, clean washrooms, located on a plaza with plenty of free parking. Good stop when driving through Mission.
The supervisor and employees are extremely rude and do not pay attention to what they ate packaging, and when you complain about a food that was given to you that you didnt order cause your allergic, they say its your fault for not being specific. Absolutely appalled by how I was treated.
Ive never been to a drive through where they hand you your food and say NOTHING. No thank you, no have a nice day... literally nothing...
Great little A&W in beautiful mid town Mission. This A&W hosts a Friday Night Car show every Fri. Evening in the summer. Great way to come on down for a chilled glass of Root Beer and some munchies! Theres usually 20 or 30 vehicles and some gold time rock and roll music playing. A really nice way to relax!
Too expensive now. $40 for two meals and a mama burger.
Worst experience ever, employees was rude and long wait for a fast food restaurant. Will never come back again ppl beware of this location
I like their All Canadian breakfasts.
Best worker of all time is Jody he was very friendly and helpful and ran into some problems and resolved it professionally, great worker
I was A&W manager 2011-2015 and i enjoyed the food. Our fries was fresh, teen burger was great with the right portioning. Thanks to the kitchen team!
Big fan of the Teen burger on 7 grain and a pouting. Hits the spot.
I gig 4 buddy burgers and asked gor no.mustard on any if them and when I get hone mustard I called and was told j should have checked before I left . So I lose out
Food was good.
Always hot and fresh with a smile, little expensive but they often have great sales or coupons
Introducing Fast Food to Canada A&W was Canada s first hamburger quick service restaurant and remains one of its best known. The company began operations in Winnipeg, opening its first freestanding drive-in restaurant in 1956. By 1966, A&W Food Services had opened over 200 drive-in restaurants and was a hit with baby boomers and their families. In 1972, A&W Food Services was acquired by Unilever Canada Limited. Since that time, A&W has always been owned and operated in Canada independently from A&W operations in the United States. In 1995, the companys then current senior management team along with other investors acquired A&W Food Services in a management buy-out of the A&W business from Unilever Canada Limited. At that time, A&W Food Services owned and operated 162 hamburger quick service retaurants and franchised a further 308 restaurants. The Leader in the Shopping Centre Segment During the 1980s, A&W Food Services became the first hamburger quick service restaurant chain to open restaurants in shopping centres. Today, it is the dominant operator in this segment with approximately 195 restaurants. Strategic Focus on Franchising The 1990s brought continued growth and change to A&W as the company aggressively expanded its freestanding restaurants in Western Canada. In 1996, a strategic decision was made to focus on franchising the business. Over an 18 month period, 129 corporately-owned restaurants were sold and franchised and 26 restaurants were closed. Launch of the A&W Revenue Royalties Income Fund In February, 2002 the A&W Revenue Royalties Income Fund was created. Strategic Renewal Food Services is committed to ongoing strategic renewal of its business. This involves re-evaluating the longer term strategy for the business every three to five years. In 2018, Food Services undertook a renewal of the strategy for the A&W business. At the core of the strategy is the mission to be loved for our natural ingredients, great taste, convenience, and for doing what s right, making A&W the #1 choice for millennial burger lovers . The strategy has six key strategic thrusts: harnessing the power of natural ingredients; dramatically improving A&W s operating standards; capturing guest visits and growing restaurant profit; becoming more and more convenient; extending and strengthening the organization s CLIMATE; and being most loved.
Same good food, great staff at this location.
Juicy burger tings
Food is always fresh and hot!
A & W makes the best burgers l miss the old fries but their milkshakes make up for it . Always great customer service
Always great and wonderful. Same one for 28 years. A&W is my religion now
Food is good but poor service, stopped going there for months already
Love my hot apple pies. Cant get these anywhere else. Made to order so they are fresh and hot. Just be careful when you take the first bite not to burn yourself.
Classic A&W. Food is fresh and fast and have never messed up our order. Team is really COVID-19 conscious and respectful.
Food was excellent
They changed their fries, which are crispy and much better. Our meal was great.
A True Canadian favorite.
Best breakfast in town. Full breakfast for $9 2 eggs 2 bacon 2 sausage 2 toast hashbrown and 2 tomato slices. Peanut butter and jam included. Enjoy @
Service was great . My order was correct and hot . Even tho they had a big order to fill my food still came to me hot
Its an A&W....if youve eaten at one youve eaten at them all.
Very clean, really cute new booths & tables
Good food
I love the diet root beer
This is the WORST A&W I have been around town. Staffs are very unkind and floors are dirty. They argue with customer in high pitch voice. They don t know how to serve customers properly. Never come back again this shop.
My 2 star review is based solely on the new coffee blend. Either the Mission location is trying to save money by using up the old blend, which sucked REALLY bad or this new blend is just as bad as the old. And hey, if you are trying save money, dont bother using sleeves on the coffee, Ive had warmer milkshakes!!!
Got two Teen Burger combos, cost $20, and the burger looked so gross I threw it away. Dont eat here.
Delicious food (for fast food) & nice service was always clean when we went before lockdown happened A bit pricey but no different than any other A&W location
Air conditioning on a hot day
Great Coffee and friendly staff
clean, fast service following covid rules, lots of parking
Troubled hearing the lady threw the drivethru
Close enough and good service
Uncle burgers rock!
Hot food quick pleasant service
Burgers
Great food good staff
Great breakfast...and real coffee mugs too!!
Particularly good cooking at the Mission A&W. Real cheddar and good coffee are their ace in hand.
Very tasty real meat! Friendly and quick service. Even gave our dogs a treat!
Best burgers around did belong to the 6 am breakfast group for a long time until I got lulu now have trouble getting out by 9
There is a young lady that does cleaning. She is very sweet and talks to everyone. It made my day having a quick hello and listening to her interactions. Blessings to the management for giving her work and spreading her sweet innocence.
Great burgers. Friendly staff too
Great teen burgers and mini burgers
Cars show and meal
Yummy food
Loved it
Keto options and friendly service. They will happily make any burger a lettuce wrapped burger without charging extra!
Its an A&W. Whadya expect? Id say the staff here are very helpful
Good price for breakfast.
This is how my onion rings were made..... There was literally a full cup of seasoning salt on them. There was more in the bag as well..... Definitely not an accident
Floors are extremely slippery due to a grease build up.
Wi fi access is good plus the cod burger is excellent
I would eat there they have messed up on my food ever time went to talk to manger and told they where kick me out and try to take my bill from me and not give it back good severus
Excellent Food Excellent Customer Service
Best sevice
Great food just need to make their menu through drive through easier to ready and make it so you can see all the burgers offered. I find their drive through menu confusing as you cant see their meal deals and the proper prices.
Always good burgers
Very poor service here at this location went in for take out and waited 10 minutes before asking about burgers to go . While watching 4 other people order and get burgers in a quick and timely fashion
Rude service, food is not fresh, would not recommend.