KFC in Moncton
945 Mountain Rd, Moncton, NB E1C 2S4, Canada
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We are currently serving halal food in all our location, come check it out!
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ordered online special buy 6 piece get 6 piece bogo, ordered around 755pm app said ready at 815, arrived for pickup, said it would be 12 more minutes, 845 still not ready, after 1/2 hour waiting got disgruntled, asked about order & fthey gave me 9 piece of chicken & 3 tender as they had no chicken apparently , finally got home & had 9 thighs undercooked & 3 tenders overcooked; had to cook the chicken 20 minutes in oven to make edible, got pictures of the grease dripping out of them but to gross to post
We placed a huge order (14 double meals plus big sides) with no heads up and all was ready in 20min (or less)! The service was amazing! The food cooked to perfection! Our team was very happy with the delicious, fresh and warm chicken! Thank you guys so much! Highly recommend!!!
Extremely awkward atmosphere. When you first come in, the menu is across from the counter. This means you have your back to the cashier as you look at the menu. Then on top of that, there is zero music. It's dead silent. This wouldn't be such a big deal, but as I'm sitting here at 1:40pm on Nov 21st I can hear the manager talking down to her employees, threatening write ups. She is currently talking extremely badly about an employee who called in sick on Monday. She is extremely unprofessional.
This was my first visit, and the service was terrible. I'm disappointed that even my kids noticed how poorly we were treated. To make matters worse, despite me clearly repeating my order, they still gave me the wrong one. If I could rate it negatively, I would. When I called to address the issue, they hung up on me without even offering an apology.
I just had my worst experience ever at KFC, involving a CSR named Gurpreet. We placed a mobile order at 8:59 PM and received a pickup confirmation around 9:15 PM. When we arrived at the in-store counter to collect our order, the CSR informed us that it wasn’t ready and would take another 20 minutes. We weren’t surprised, as this happens every time at this location. After waiting 20 minutes, we returned to inquire about the order, but the CSR, without providing any valid reason, told us it still wasn’t ready and would take another 20 minutes. When we asked why, she began shouting and responded rudely, leading to an exchange of words. Ms. Gurpreet ( shift in charge) was rude, zero politeness and she need better training to deal with customers. May be because of we are immigrants and coloured.I felt ashamed. Another CSR eventually admitted they had forgotten to put our order in the fryer. While I understand mistakes happen, there's no need to be rude to customers. This experience completely ruined our Friday night. We’re never coming back.
Very unprofessional customer service..We went there erlier and i told to the cashier if she can do half spicy and half original of the chicken and she said no they cannot do that . And i ask her again if she can talk to her manager but she refuse it and she told me she can't do that , thats why we left the store without buying anything. Good thing theres a Popeyes closes and they have a good service . Thanks to Popeyes they filled up our hungry tummy.
I enjoy the food at this location. Always get their Big Crunch or Zinger sandwiches and they're always hot and taste great but my issue is service-wise, mainly with their online ordering system. I ordered about 2 weeks ago past 9pm and ordered online about 10 to 15 minutes early and arrived with maybe two or three people ahead of me and still waited about another 10 to 15 minutes for one sandwich. What's the point in ordering online when it takes basically almost 30 minutes to get a sandwich? This has happened multiple times and is even worse of an experience at the Dieppe location which is why I still stick with this location.
Placed an order online - said it would be ready in 15 mins. Waited 15 mins in the parking lot and went it. Was told it would be another 15 mins!! How long does it take to fry 6 pieces of chicken?? 3 people in the Resto and zero in the drive through - I don't get it. The 30 min wait was the best part of the experience. Have a look at what was in the bucket! I only have one real question for KFC on Mountain Road and that is WTAF??
Great Service.
The food was gross. The chicken is overpriced garbage. Soggy, and nasty. What happened to the way it use to he done. Crispy doesnt exist. Bland crap
Too long
Very fast service specially the filipino crew Vegetarian options: Good to have more vegetable siding Food : 5/5 |
Good
Its not KFC anymore
Awesome experience Parking: Lot of parking space Food : 5/5 |
Maria the cashier is very good ..good smile and everything
The worst kfc I ever had . I order 6 pcs buckets but it s Too much salty chicken taste is not like KFC . Better I cooked at home . Waste of my money.
Good Parking: Good spots Kid-friendliness: They consider kids
Took 20 mins to order and was rude as hell. Wont be back
Waiting too long on the food, not prepared, poor service.
Such a worst customer service ever I been experienced even they don t know what they are making and simply make us to wait more than 45 minutes . Never said Please while ask us to wait more than they said early It s had happened third time now .
Excellent place to eat
Parking: Parking sucks mtn road location always no Parking Food
Very good.. everything is good
I had an extremely disappointing experience at KFC on Mountain Road, New Brunswick. I called at 11 PM to place an order for 16 pieces of spicy chicken and was told by the manager, Ms. Simran, to wait 30 minutes. When I arrived after 25 minutes, I was informed that I would have to wait another 30 minutes. When I asked for clarification and informed that I called at 11 pm the counter staff confirmed that it was the manager who had answered my call and no other choice but I have to wait another 30 minutes. Then the counter staff went inside and told Ms. Simran that I asked the manager name, to my shock, after few minutes, Ms. Simran came out shouting, telling me that the food would be ready in 14 minutes, and even went as far as saying I should never come back if I wished to complain. It was in front of other customers who were present in the restaurant. She delayed the food and finally I received athe food at 11.54 after waiting 54 minutes. I have never experienced such an unprofessional and rude behavior. Very disappointing and shame on KFC Mountain Rd restaurant! I am not sure if this is the restaurant policy to treat the customers this way because the recent reviews show that many of the customers have the same experience from this particular restaurant.
The girl at the cashier was no helpful at all, no speaking clear and a little bit rude and she gave me the wrong order
Thx Maria . Moncton KFC
The cashier is very nice.
Very very nice employees. The lady at the counter was so sweet!
Lovely was lovely. She gave great servi e and help me choose my meal.
After renovation everything are awesome!
Thighs are amaller that a wing. Looks like the cut the thighs in half. Not enough workers. Had to wait at least 10 mins just to order when no one is in line...very bad!
Dietary restrictions: Na Food
Food was good and they serves Halal
Very nice staff.
My wife placed an order online and I went to pick it. Wow what a s show. First they kept saying they didnt have until i said look at the order number. These ppl are complete idiots. My wife tried to phone and they kept hanging up. Pathetic!
Awesome chicken
Phenomenal customer service. Polite and friendly staff. Very clean dining area. I dont know what they did but KFC tastes great at this location and the new fries are actually worth ordering! Wheelchair accessibility: The door i entered didnt have any steps to wheel over. Everything was clear, but you may not be able to dine in without moving furniture.
Thank you KFC for the scrumptious chicken. Major thanks for Gurpreet who prepared the meal according to my instructions.
The staff is friendly but the food quality specially the taste is not as good as I expect
If I could give this restaurant a zero I would. I ordered through skip 2 meals and received one. I called KFC to complain and the lady said she would send my food out as it was her fault. I waited an hour and no food. I called them back and they hung up the phone.I called skip and they said I could get half order cost refunded so I still paid for delivery and tip. Me and my daughter shared the order which I only ate the chicken leg thinking my food was coming. Cost me over $10 for a chicken leg and I am still hungry.
It was the 1st time in 5 yrs since entering this location. They did an excellent job on the renovation. The service was excellent. They were very helpful in helping me a selection. The food was very good. Parking: The parking lot could do with an update. But there is enough for the number of people that dine in.
Clean location and friendly staff. Food was as good as any other KFC location.
Its was so fantastic and I enjoyed every bit starting from my walk in, serving and the fries and chicken I bought from there kept reminding me of KFC. Keep it up.
Waited 10 minutes and never got acknowledged by staff. Multiple people in front of us but only drive thru people being served. I would give no stars if I could.
Ordered through the kfc app They gave my order to a delivery driver and we never received our food Never order on the app Luckily we called kfc and they were able to make us another order but we had to go pick it up
Good chicken
Was not given the correct order.
My children love KFC. Chicken tastes same as back home in Nigeria. Staff friendly but they have no special offers for birthdays. Invited my daughter and her friends there and they liked the food. Great and friendly staff
Its a good place to go. But the chicken is really greasy.
Nice
Busy. Picked up food for someone else.
Sat at the order window for a while until my son got restless and started screaming, no one even said hello to us. Was pitiful service ended up leaving.. not happy I was looking forward to some chicken. Would not suggest this establishment if you value speedy service.
Food was KFC expections and typical for KFC it was Good but Didnt have the best vibes inside for me.
Dry tasteless chicken, stale bread, cold fries.
Chicken was all soggy and gross and wouldn t refund $ worst experience ever
Great place to go if you want half cooked chicken.
Chicken tasted old and recooked flavor and overly salty. They were kind enough to changed it for a fresh one, still overl salty. They were unapologetic and didnt seem pleased to do so.
Really felt that I was ripped off. The chicken pieces were so small it was criminal that they would serve it. We will never eat there again
Nice and friendly folks. Very kid friendly.
Bucket chicken was not fresh and had many small pieces. It was a take-out order. So, if you want to take out, I suggest checking the order once before you leave the store. Also, the order taker was too rude.
Food was great as always! Kids love the poutine and popcorn chicken. Technical problems in-store with radio station not working properly.
By far the best KFC location in Moncton.
Chris was amazing. Great service
Just another basic KFC, when I mean basic that means good btw :)
Loving their hot and crispy fried chicken! It is not really hot, just right! The only thing is the way they cooked the chicken is a hit or missed. We order the same thing everytime and we notice that they are not consistent, there are days where the batter is too floury and thick and taste wierd, soem.days are.too greasy and not fresh and some daya are really great! So maybe it depends on who is the cook and the time you order it. So far, not too bad. Kid-friendliness: Kids meal
Nice, clean place & friendly staff! Always had great experience at this KFC! Parking: Large enough parking lot, always a place to park & clean outside also! Food : 5/5 |
Uncooked chicken , soggy fries .. service was poor.. 40$ wasted
Kitchen perfect no...fat no greasy.....
Normally I would rate higher but the older lady that works there was smoking outside and I went in at the same time as her and she definitely didnt have time to wash her hands before going straight back to cooking
Very friendly and quick service. Absolutely delicious food decent prices
I came to this store like close to closing. The food wasn t not that bad, I just didn t expect the 3 pcs chicken to be smaller. The crew that served me was nice and attentive. The place was somehow clean but other tables were not.
Decent food. Kinda exspensive
order wasnt right, too salty, gravy sucks.... Bring back old kfc! 80 90s.... Recommended dishes
I love that they have a vegan chicken sandwich, very good.
Very nice. Asked them for fresh chicken, and I got fresh chicken. They never did the same in their other stores.
Chicken is becoming small and small every time I visit. Lol, last time I had overcooked chicken. Yeah, whatever.
I find as with most places u get allot less for you buck....I remember when a meal came with a roll and coleslaw....not anymore. Just small amount of fries ...you chicken and fountain pop. Chicken was good though
I wasnt there.
I love the very kind and friendly lady at the drive through window.
Got food poisoning from this place
Go all the the way there to get deal they sent in coupons and because I dont have a credit card was not allowed to get deal no matter that I downloaded stupid app on phone they can shove their chicken ill never go there again looks like Dixie Lee for me or any other chicken place besides kfc
Very disappointed went in to order a bucket of chicken for my mother she has wanted mostly breasts n ribs they refused to allow me to order. I got a sorry ma am we can t do that. I left went to the other mountain rd location who was happy to accommodate the order.
The person who took my order was very pleasant thus making the meal very enjoyable
Meh!!!
Not good at all especially when u down load coupons on your phone and it tell u to print it out when I am all ready at KFC in their parking lot
got my order wrong, 1 item not in bag. zinger box, wings wasnt included.
Thank God for the plant-based chicken sandwich! So good.
100% poor Customer service
No Spicy Chicken. What kind of franchise owner doesnt stock the best tasting chicken on your menu in their store? You have literally missed out on hundreds of thousands of dollars worth of sales because you dont stock spicy chicken. Absolutely shameful.
Service is extremely slow, and unfriendly. Food is thrown into a bag all over the place, and tastes like they cooked it last week. Found hair in our chicken. Never again will I go to this location!! Terrible all around.
Soggy soggy soggy terrible Never again
Fast efficient and pretty good
Service was very quick.
Good service and good size of chicken...with my coupons...
As in other restaurants of this brand in 2 other countries, the chicken was raw inside. I didnt like it.
Had fresh food. That was different.
Good food i like it .
Always KFC.
Slow as f*^×!!! I ordered online then i still have to wait inside. Close your store!!!
They forgot one poutine on my order but the food was good
Best customer service ever! A very courteous young named JMes took our order and wS extremely patient and helpful with Menu picks.Th Thank you James and I could not believe that this is your 1st job thank you for starting my candidate today weekend off to a good start. We will be back because of you!
Chicken burger had hard stuff all through out it and on one of my last bites a WHOLE LONG HAIR was inside my burger. Absolutely disgusting. You should check what you re serving to people.
Popcorn chicken was good...friendly staff..fast servuce..
I dont think in the last 10 times Ive been there in last 4 months. I have ever gotten what I ordered.
As a customer - Slow service and worst fried chicken. Full of oil, burnt and shinked pieces. As a Food Order Driver ( Skip & Uber Eats) - Slow service. They will start preparing the customers order after you reach here.
Very kind service, but the food is never krispy. In 2 places, we ate it on our way home so it didnt have time to get sobby..but sadly
Delicious
Horrible service
Ordered delivery online, paid in full, was emailed my receipt, and the food never showed up. I called them and they claimed no such order existed and I now have to wait for the managers next shift to have it sorted out and get a refund
Frustrating because it used to be sooooo good. The chicken is now flavorless.
One of my visits I ordered a hot wings and 1 of the wings taste was bad and there was a little feather in it. Anyway this is just exception overall is fine. Im going there frequently.
Super slow. Can t wait for Popeyes to open.
Ordered combo and received no drink. Sandwich was so hard it was inedible. $15 and all I was able to eat was the poutine. Very frustrating.
Worst KFC in NB. Brutal food and employees.
I was pleasantly surprised. The chicken was delicious. It was fresh and well cooked. It had been years since I ate at KFC. I will
I can t rate it any higher than 1 star as it was closed today around 1- 2pm.
11 herbs and spices to compliment some of the slowest fast food. Chicken was cooked ok but damn... when did the pieces get so small? And the price is getting out of hand. Got the 2nd largest bucket with 4 large sides, and a bottle of sprite for the kids and it was almost $60. Id rather make a home cooked meal for everyone, and save over half the money. (Depends what I cook)
The KFC is pretty goodly priced and the food is like and KFC. I highly recommend the KFC chicken burger, the sauce is really great.
Ordered chicken and fries lastnight was horrible. Your chicken was so overcooked and flavourless.the fries were not cooked enough very frustrating used to love kfc now it s gone downhill will not eat there again.
Drive thru was quick and my double decker box combo was great just like last time. Food was very good and I will keep returning.
Good food
Kentucky fried calories. YOLO baby!
I am looking to lose weight, so KFC is one of my favourite places to go to to have diet food. I had a 10 piece bucket, and it was delicious. I am glad healthy food can taste so good.
Only 3 stars because wasnt allowed to order ahead for pickup via phone. Had to go online. Lost a future customer over it, because i order on the way home and dont have ability to go online to get it. However, i will say the chicken we got was fresh and tasty and staff were very friendly and professional.
Yup
Im torn between 2 or 3 stars. When we went there was atleast 3 or 4 waiting and we waited for atleast 5 to 10 minutes before our order was taken and another 10 to 15 minutes to wait for our order. The customers who came 5 or 7 minutes before us got their food before ours. We dined in and there is no fork or spoon. Im not sure if its just that day.
Nothing beats tge KFC Chicken anyway anytime!
Great chicken strips (Tenders)
Slowest KFC in town, around 1 hour waiting for skip the dishes pick up and most importantly staff is not aware about order untill you inform them, BIG NO NO for this location.
Service is little slow
Salesh was a great help with an online order!
Great service, enjoyed all of it.. Thinking of applying for a job. :)
Food was soggy, and looked under cooked. I have order twice from the KFC website. First order took 1 hour and 50 minutes. Second order actually took 2 hours and 40 minutes. I dont even know how that is possible. I tried to reach out to KFC but no response.
Keep up the great work! Thank you for the great service!
Worst staff .
Great service
Cant get order right if they tryed
Great chicken friendly service easy recommendation
The best kfc ive seen and taste so far they still follow the old recipes and they will do anything to please their custumor
This kfc I find makes better food than the other. Im not sure if its cause the employees arent following the procedures for making some items and some arent but it seems like that cause items arent consistent with both stores. Such as the chicken bowls. The one in dieppe I find adds waaaay to much gravy turning this into a basic soup so if you want a good one make sure you hit mountain road.
They had no mayo and didnt offer any other substitutes.
