McDonald's in Moncton
10 Ensley Dr, Moncton, NB E1G 2W6, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Business Hours
Services
Photos
Reviews
Most Mentioned
There haven't even listened to what I'm saying. He had no bonnet on his head and they never washed their hands. I waited 20-25 minutes and I saw these.
This store always has more non English speakers who work there and have no problem communicating in "their" native tongue instead of the majority who do speak English. The store seems to be dirty most of the time. Today as I was heading to the restrooms I saw an employee get the mop and bucket to go clean somewhere and he must be cleaning with flat coke cuz if that was dirty water in there, why bother 🥴
Very professionally managed and a well working organization. I was there after work hours and my order was ready in less than 3 minutes. There were online orders, drive through line in store orders. Great job guys 👏
I'm probably going to get flack for this. I am not prejudice nor am I racist. I work with two East Indians a Russian and a Ukrainian and I have respect for them all. The ones you guys hire here however are obviously not fit for customer service. I have started getting my coffee in the morning at Tim's, not because the coffee is better (it's inferior coffee, quite frankly) but I don't need to wait 15 minutes on my way to work. And I don't need to worry about my order being wrong. I get a large black every morning. I have gotten tea, coffee with cream and sugar. I have received my coffee and waited 10 minutes at the windows for a freaking bagel. I have driven off more than once. If you want to hire internationals, hire ones who give a damn about your customers, who are motivated, who don't stand and chill and chat with a line up at the drive-thru. Quite frankly the ones you hire I've encountered are entitled. And some seem to believe they can douse themselves in perfume or cologne to serve food....why? Oh and Tim's have ethnic people hired too. I'm in and out in less than 5 minutes without having to go through all this Hassel. McDonald's you REALLY need to discipline your staff. Some think it's a free for all and not a customer service job.
Cleaning 2 times in 4 weeks. So they say ? But they’re standing there talking. Each time. And they screwed up my ice coffee 8 out of 10 times. Also forgot 2 nuggets out of a meal and a fillet o fish. Also frozen fries with no salt. This place is trash. Worst McDonald’s ever. Oh arrogant young blonde at night rude and refuses to let talk to manager rolls her eyes and talks bad to other employees about the customers. Gain some darn customer service ridiculous. I’m angry
Just stopped for a chocolate milkshake. The person that took my order was very happy, friendly and funny. She made the visit worth the stop. The milkshake was also very good.
We reached out to McDonald's Magnetic Hill location a few months ago to set up a fairly large order, and were met with fantastic customer service from one of the managers, Amanda! We organized a late-night pick up for a late-night buffet at our wedding! Our guests were delighted to see some old favourites, after a crazy night of drinking and dancing, and we got some hilarious photos of everyone in their black-tie finery, chowing down on happy meals! Amanda helped organize our order, facilitated our pre-payment, and ensured appropriate staffing for the night of our pickup, to be certain everything was freshly prepared and bagged, ready to go in a timely manner! Amanda gets a gold star from us for truly outstanding service!
Business did not have same time as google times. No clear times listed on doors or windows. Though door was left unlocked past the time for ordering indoors (though I understand they use these for door dash they should have some type of signage). This is not the average employees fault, but the managers of the place. By not doing this they put their employees in an awkward position to deal with frustrated people. All you need to do is add a sign. It’s not that hard.
Slowest service ever
Here is the slowest McDonalds in the world Drive-thru service I do not recommend it or otherwise fill up before entering it is catastrophic .. even for delivery you will wait 35 minutes to receive your order
Very busy area
24 hours open McDonald with a lot of varieties.
Great peoples there
Its a McDonalds plain and simple
Drive through a bit tight at this location, the service was excellent , thank you
worst service in whole moncton .waited 20 min for skip order, and no one came on between to provide any info.
very bad service too much wait for skip order i m waiting there 30 minutes press ring bell but nobody help and they iqnore me..
I always order food through DoorDash late at night when I have cravings. Unfortunately, my order gets picked up from this restaurant and always, my food is ice cold!!!!! I always order 2 junior chickens and 1 medium fries. There have such a bad taste/unlike McDonald s. I used to work LN at McDonald s too but we made sure the food quality is unmatched! Please fix this!!! Last 4 digits of order: 3DBF (also never ordering McDonald s again! Will choose KFC instead).
Ok fast food, often gets order wrong. Can be slow during late night 9pm onwards.
Service is so slow It took me 25 min to reach to the window cause the service is very poor The staff is also rude she is not hearing properly what i am saying. Worst staff service Food : 3/5
I havent visited yet
Typical Mac,s
Good place for a quick meal
Aug 25th 2024 drive thru at about 5:15pm. I have never been more insulted. While ordering at the drive thru I was asked to speak properly as the employee said they couldnt understand me. A crucial party of my job is public speaking and I have never gotten feed back that I dont speak properly. As for the employee, they did have an East Indian accent which may be why they had trouble understanding me, but I speak very clear. Unless they were short staffed I would suggest not having that individual customer facing or coach them on customer service and how to speak to people. An alternative should have been Im having trouble hearing you with background noise vs suggesting I dont know how to speak
The outside is dirty, Windows need to be washed. Drivethru dirty.
Congratulations, you re the 1st McDonalds I ve been to in all of North America that does not do refills. Found out only after finishing my drinks. Sad.
Was super excited to try the Big Arch burger and my son treated me to one today. It was a take out and we drive home before checking. We got home and discovered there was no crispy onions on my burger which was one thing I was excited about. It was a good burger but was a little upset that it didnt have everything it was supposed to have
It has recently been backed up ... Prices arent matching whats in the menu and it is getting very costly ... Food sloppy Parking: Parking available all around the restaurant Wheelchair accessibility: There is accessibility
Not a bad place to eat and run, but the atmosphere is so dark and gloomy. Staff and management are good. The food is what you expect and it never looks like the burgers were shaken in the box, so you can still eat them with your hands, which is nice. Food
Service is slow and not friendly at all
Tried the Mighty McMuffin meal for the first time. I didnt have to wait too long for my meal. The hash brown was cooked perfectly and the bacon on the McMuffin was crispy around the edges. It was so delicious!
Probably the most busiest yet most lively atmosphere McDonalds Ive been to. They had a large staff team when I was there. My order took like 30 seconds to prepare, which is a big thumbs up since I was in a rush.
French Vanilla was pathetic, toilet is not good at all.
I honestly think you need a lot more discipline with your night staff. There is Arabic music blasting of the drive-thru window at 2:00 in the morning and you have a bunch of people just standing around playing on cell phones waiting for a paper bag to be handed to them. A couple of the reasons why I do not go to this location anymore.
Lovely burger staff were good
Its mcdonalds.
Excellent Wheelchair accessibility: Everything available Food : 5/5 |
Always great!!
I was out for a bike ride, McDonalds is always fast and efficent
I put in a last minute order for a wedding, and this locations manager was an absolute gem. Not only did he get everything ready quickly and efficiently but he was an amazing leader to his team and was incredibly kind and understanding. Thank you Sandeep and team! You saved the day for us.
Exactly what you would expect from a McDonalds.
For some weird reason the drive through was disappointing.
It was fine
To busy not enough parking for bigger trucks. Kid-friendliness: Highway stop good people. Wheelchair accessibility: Wheelchair excitable.
We didnt have to ask to put a spoon to mix in the sugar packet in the coffee. Great service! (Friday July 12 at 18h15)
The bathrooms at this McDonalds are consistently extremely dirty. Shameful. Tissue everywhere.
The grill chicken sandwich was delicious
Always good place for a quick bite. Fast and friendly service.
The restaurant is a classic McDonalds except that when it is reported that the interactive terminal is out of paper, the staff clicks ok and does not give any paper to get their receipt.
Went in to grab a breakfast and coffee. Walked into the washroom and was instantly sick. The smell and grime in there is inhumane. I refuse to eat here now after seeing how they keep the inside of the restaurant
I came in at 10:25 pm. I was literally chased out of the door with employees yelling at me to leave. 3 of the doors were unlocked & there was no sign on the door saying not to come in. They kept repeating to me, Drive thru only after 10 pm! As if it was obvious with no signage... Maybe lock the doors half an hour after you dont accept walk-ins.
They re slower than a tortoise!! Make their customer waiting for 30 minutes minimum. Food
I really liked that there was a young man who served me in French
Very disappointed not to get a drink refill. Wont be returning.
Yummy
Made my little sister cry Laughed in my face, didnt care?
Very disappointed, we had a free coffee coupon and we were told they no longer accepted these, even when they had no expiry on them. They mixed up our order and sorry, but if someone cannot understand English in Canada maybe they should not work in the public service.
I will stop at MacDonalds from time to time for a milkshake. After working on lawns all day, that cold chocolate milkshake tastes so good!
Supposed to be open 24 hours but tell customers they close at 10 PM
The only car in the drive through at 10 pm on a Sunday evening shouldnt take 15 minutes to wait for food to arrive. Inside didnt appear busy. Teenage workers wandered back and forth aimlessly until a knock on the window drew the attention of one who couldnt explain why the wait continued to take so long. Seriously, 15 minutes idling by the window. Some management issues perhaps.
English muffin was a little hacked up , still tasted good. Girl on cash was a little slow. I dont know how to use the kiosk and dont want to learn!
Took over 20 minutes for our food.....
I won t be back to this McDonalds again. They chose to stop refilling pop I guess 2 years ago. Unbelievable!
Always friendly service, especially at the front cou ters in the morning.
Super slow service, food was cool
Good.
The food was already prepared. Thus, the burger was cold and bread stale or hard. They lost order first. It was in the bag behind things. Wow. Its totally unacceptable. You mention something, and the staff jumps all over you. There was totally no customer satification at this place. Never again.
Worst place ever. Staff is very rude. And cold food
Its McD, dont expect much flavor.
Ive been to many mcdonalds through the years some you get your food and youe kinda sad of what your food looks like compare to the advertisements, but this one is pretty solid
Had a double filet of fish. It had been in the warmer for a while. Not very good.
Not the same as it use to be
Workers are rude and coffee gross ! I dont like getting up early either.. but I like a smile and a good morning .. I really tried McDonalds often but Im done! AND NO FREE WIFI FOR CUSTOMERS ANYMORE! And just Indian people left... no Canadians here anymore.. its a shame!
good
Id like to know if you train the staff to not put items involved in making a sandwich, on the sandwich. Or is this just an expectation? Im amazed at how 3 ingredients cannot all be on the sandwich. Filet of Fish, as an example. How do you not get the cheese (half a slice) on the sandwich? Is it because the sandwich is so small its hard to hit the target?
The coffee was good and the entire experience is what I d want every McDonald s to be like.
Best Dons in town, No cap
Their idea of large fries.
Ordered chicken habernero sandwich and crispy chicken sandwichs. Chicken was like cardboard and there was no sauce on the habernero sandwich. Terrible sandwiches.
Kid-friendliness: Drive through hungry kids in car after 3 hour drive fast service was a God send. Food
Friendly staff but me and my family had to wait quite some time. The building is really big but crowded. Kid-friendliness: Happy Meals are perfect for small kids and come with a toy
Surprisingly the best McDonalds Ive ever been to
Food was average and service was speedy
Everything is perfect except the mens bathroom which is dirty. The restaurant is clean and the staff is friendly.
Clean, friendly, efficient! Best part... the seats werent screwed down!
Fast and plenty of parking
Servers were rude and pushy! I not be back.
Best part of a visit here is the lady at the front counter...
Typical fast food
Gross food... Gross mood Dont bother.... They dont care what experience you have there.... they will put gross fries in your bag and let you drive away after waiting 30 mins..... Just dont bother
Disappointed evening, as you order a 10 pack, nuggets get an 8 pack. Grandkids will always count them
Went to McDonalds, we ordered and got w orders of Big Mac sauce on the side, we sit down and the sauce cups werent even half full, when I order sauce on the side I expect it to be full, staff didnt do anything to fix the issue. Another problem was that our order had a poutine, it was completely missing from our bags. The place wasnt busy, and they had sufficient staff. Do not recommend this location.
Stale buns, dry burgers. Yuck!!! Threw 90% of my food out!
Best coffee around
Fast and polite service clean washrooms
Quicker service going straight to counter to order. People ordering at kiosks when I went in were still there when I left with my food.
Great service... great coffee!
Food took forever, fries came out cold and mcflurry came to me literally melted
Service outstanding
Good
staff didnt smile or greet at all , pop syrup must have been low in lobby as it tasted awful , the fries were cold and hard like they had been sitting under the heat lamp for a long time, the double cheeseburger was cold and the nuggets .. I worked in fast food for almost a decade...for how busy the drive-thru was, there was no reason the food was this awful... I can understand the pop as you dont know until its empty...the lobby was clean and bathrooms though... although we got take out...
Nicest mens room for a mcdonald
Great everyone knows what to expect from mcdonalds great food but nobodys stomach can handle it
Not ashamed of my love for McDonalds. This location is great!
Just used their parking lot. Was eating KFC.
This has been one of my favorite McDonalds in the area (past 20 years). Its seems to always have good service and fresh food. Drive thru is quick and the inside has been renovated recently and looks good. Great location right off the main high way too! Parking: Easy parking, including for trailers and larger vehicles Kid-friendliness: Kids menu and toys Wheelchair accessibility: Accessible for doors, and wheel chair ramps
