McDonald's in Moncton

The worst experience that I ever had.

Food was cold staff was not friendly

Vegetarian options: I do believe they have Vegetarian type food. Some McDonalds are better than some. Dietary restrictions: Im not sure on this, but i would imagine, there is just that, considerring the have plant base foods. Parking: Wheelchair accessable! Wheel chair parking. Kid-friendliness: I do believe they are very profession with the kids. They have Birthday parties, and I believe they supply all plates, utentials. Some of the Moncton Restaurants have a jungle type place for the chilren to play. They also have booster seats and Wheelchair accessibility: Yes all places. Wheel chair parking

I have placed an order at 900 Mountains road McDonald s store @ 8:40 PM and they handed over expired food which was expired 5:21 pm and when I ask it s already expired they giving explanation we missed to change the code dates. Not expecting that type of food safety measures from McDonald s. Food

Very slow dine in service took 15 minutes to get a coffee and breakfast sandwich staff was very unorganized also other customers waiting 10 minutes to get a coffee will avoid this location for some time

Love their breakfast sandwich.

Drive thru attendant didnt communicate well

That is a good place to eat raw chicken

Hash brown to greasy and a bit burnt. Ham on egg McDuffie was way to chewy to eat.

Stopped in for a quick breakfast sandwich meal on my way through Summerside. It came out nice and hot. The workers were friendly.

Was as expected easy and fast good, the team on shift made sure my order was correct so Ill be back again

Its a place where you feel good and the employees are nice. Parking: Easy to find and park Kid-friendliness: Children can access it easily Wheelchair accessibility: People in wheelchairs can easily access it

Love their quarter pounders

Service is consistently terrible and slow. My last order was a single cup of black coffee and it took over 20 minutes to get it cold

My recent visit to Mcdonalds on the Mountain Rd, Moncton was a pleasant experience. Friendly staff, nice atmosphere, etc.

When did they stop putting sugar in coffee? Bad enough they wouldnt stir it, and now they just dont put sugar in at all.

This McDonalds needs security guard as there are alot of teenagers and homeless people that use this McDonalds as a meeting up places

They mess up orders constantly if you call they will hang up on you and if you go in to question why they lie and say they couldn t hear you even through they were hearing just fine enough to ask what my order was but just decided to not stick around and listen to it I can understand if the person is being abusive but just telling you that you messed up and what their order way is not ok worse customer service ever and no accountability

Its McDonalds so its what you expect. The coffee is surprisingly good and the food is fairly priced and filling. Service is always quick.

Great place to grab the morning coffee. Beats Tims by a long shot!!

All doors were open for some reason so kept jacket on, food still on point

Brutally slow. Over 20mins in the drive thru, they didnt take the order on the right side without us talking I to the speaker. Didnt make the tea accurate/correctly. Would not recommend this location for Service after 9pm.

Our favorite hangout!!

>15 minutes for a curbside pickup order and nobody came I had to go inside and pick it up at the counter? Their excuse? Food was not ready. Really, because the bag sure looked like it had been sitting under the warmer for a while. Food : 3/5

Worst service ever super slow , they barely know how to handle a drive thru, after 10pm its always a mess there , under trained staff . People in the background sometimes are chilling while customers are waiting

Ordered double cheeseburger and got no pickles and no onion

Parking: Large areas Food

Well its McDonalds...had to goto a kiosk to pay cash at the counter because the staff didnt acknowledge me.

I went for take out. The white young guy at front(didnt know his name bcz he wasnt wearing name tag). At 07:36 pm, i asked him to open washroom and i will order food later. He rudely replied that washroom can only be opened after you bought food. I never heard about this at McDonald s that you have to buy food for using just washroom. These kind of new rule maker employees should be taught lesson about customer service. I didnt bought anything and left the store. Hope so you will work on that.

Its a nice place wen u want to eat late night

Always fast, friendly and food is to die for eheh

We order through the app and its always fast...

Waited 15 mins in front of the mic on drive thru at night. Incompetent employees.

Its Macdonald lol

The service is terrible, I went there today to get a chocolate sundae and there was a nail or a piece of plastic inside. The drive-thru service is not too good, they never say the amount. Then he doesnt speak French, so he seems to be bilingual as a service. Then he never smiles at the drive-thru. They are also abrupt I always have to repeat my order 3, 4 times each time.

Good service quick and easy!

You guys need to change the management manger are so rude and taking the resturant as they are the owner

The worst burgers i ever had at McDonalds. The bread was so hard (week old bread feels more fresh than that). I will NEVER buy something at this location again ... i threw it all in the garbage

This location cant get an order right to save their life. There is always something wrong or missing every time I order at this location. They are the worst McDonalds I have ever been to and that even includes the infamous Rideau St. McDonalds. Get this one under new management or just shut this pathetic excuse for a McDonalds down already.

Being conveniently located just off the highway, we ate here to get back on the road quickly. While normally ordering at the counter, we chose, for the first time, to place our order on one of the self serve monitors as there was no staff at the order counter. After navigating the menu, we tried to pay but it didn t accept our credit card and told us to pay at the counter. We lined up at the collect counter waiting for our order to come up but it never did. Seeing another couple lined up at the order counter and being attended by one of the kitchen staff, we decided to join that lineup and question the employee. Turns out our order was in the system but not queued for preparing. We payed and got back in the collected line and watched many people come, order, get their order and go before ours was delivered, after almost 20 minute wait. Taking the order outside to sit in the sun, we realised my order was wrong despite the correct ticket/label on the hamburger box. Anyway, bad experience, bad review and will consider other options next time I pass through. Parking: Big parking lot with drive through spaces, ideal for large vehicles and towing trailers Wheelchair accessibility: Good wheelchair accessibility.

Good, always good at McDs

Service was slow.

Busy place

Drive thru was our only option because nearly everything closes around 9/10 pm. Service was fast, fries were barely salted (my 6 year old noticed). We only ordered a cheeseburger happy meal with chocolate milk and a large sprite.

i usually dont complaint about anything but lady at drive through is horrible..she does not even know how to greet people and take orders..extremely rude and angry about everything...i hope she gets the same service she just gave me.. july 15 9:15pm i hope someone from higher management do something

On google, dinning should be open till 12am but they closed at 10pm that should be change on the google map.

Clean your coffee pots and such, the coffee has been terrible for the last two weeks.

The app always says the McD is open at night, but whenever I order through the app and driveup, they say they are closed and will open at 5 am.

Even they didn t give straw with cold coffee and zero service

Rude service everytime through drive thru. Not nearly fresh fries or nuggets 3/4 of the time. Hit or miss on fresh food.

This is not the first time I experienced the worst service ever in dining in! This day at 2:39PM, I ordered Pancakes with Sausage -- theres no butter and syrup in my bag? I also ordered for 2 Brownie cookies but I received Chocolate chip cookies? Oh not only that, theres no napkins! Tried getting it from the service area, THERES NOTHING IN THERE EVEN 1 PIECE? wow!

Good food

Its a McDonalds and quality is the same as others.

Went there cause I was in a hurry. 2 meal deals = over 30 min waiting for it. Not that many people just REALLY bad organisation among the staff. Very disapointing. NEVER AGAIN McDonalds. Subway got a new customer 4 days / week !

good food good place to eat kid friendly.

Its MacDonalds

Its McDonalds. No comment necessary.

Food was not piping hot but still good.

Washroom was locked at all the time and had to line up for just getting in to washroom opened in store. Vegetarian options: No options at all. Not good for veg people.

ordered from the app and was quick

Ordered a sausage egg mcmuffin...and it was rock hard. Check your order before driving away.

I take 1cream 1sweetner in my Coffee....they always put half the sweetener available in north America in my Coffee for some reason.....muffin is always stale......Coffee today tasted like perfume......pretty much done with this location

Got sick shortly after getting breakfast here. I ordered a Sausage and Egg McGriddle. It was too sweet, too. I was miserable until noon. I ordered honey (two packets or something) in my tea but didnt get any. The staff seems to not have cared about drink accomodations. Didnt even see a single smile from the staff. Parking: parking is outside and surrounding the building, and there is plenty of spots to park. Wheelchair accessibility: if youre going with an accessibility aid (and getting inside the building), you best come with someone whos not disabled. i dont see any accessibility offered in this particular branch.

Good fast breakfast!

Good service Kid-friendliness: Nice place to stay n. eat Food : 5/5 |

I can t believe that happened to my family here in McDonald restaurant this morning. It was a horrible experience. The management here is a mess.my husband ordered a chicken burger with bacon, there was no bacon in it and when asking for help they just put a a piece of bacon on top. My daughter s burger even had no veggie in it. My son ordered a happy meal with a toy of sonic. They gave him a minion. What a mess of the restaurant.

Very polite staff and fast service

I was in the drive thru and I was appalled to see the car in front of me giving back the fries to the worker. Food should not be taken back . What is wrong with this McDonald s.

Good food and staff

Worst place

Worse services I ve got at McD .. And adding insult to injury, they got the order wrong .. This location isn t recommended Update after 6 years of avoiding this one location, drive thru sign says any lane but after seeing 3 cars pull up and order while I was waiting in the 2nd lane I gave up.... They are incompetent

Worst mcd ever. I indian guy manager is so rude to other employees and doesn t serve right food. Like we have not had at other McDonald s? No sense to talk at all. Food

If the employees could understand what I was ordering it would be alright but always getting orders wrong, not good service

This has to be the worst looking ice cream cone that Ive ever seen!

They are very rude

Service was fast food was good

Ordered delivery through McDonald s app.. The two breakfast burritos, smoothie & a sausage & egg McMuffin. In the bag I had the McMuffin, smoothie & 1 salsa packet no burritos. Called McDonald s, was told I could go in anytime.. explained I ordered delivery because I don t drive & have kids sleeping.. she HUNG UP on me. Called right back with no answer. Turned my caller ID off to call back and she picked up. Oh, just a moment comes back to tell me the manager put the burritos in your bag . Well I have no burritos. ..but I paid for burritos.. had me wait again to tell me they would refund to my app ?? But didn t even bother to ask my name or order number. very professional.

We just grabbed a large fry between us as a snack. As usual, it was really good!

Mmm, good coffee

Chaotic work environment. No one seemed to be communicating with one another, so orders were getting confused, and or missed entirely, and service suffered because of that. Food was alright. McDonalds standard. But the wait time after ordering was a bit long. Parking: Parking lot is just fine. If you drive a car, not like me and drives a 3/4ton truck with a spacecap on it. But thats basically every parking lot i go to. Haha

This place needs an inspection from corporate.

Later

You guys like this huh?

Ordered a large fries and that is what we get!!!!

Horrible customer service . Sat at speaker 10 minutes while nobody said anything pulled up to the window the manager looks at my boyfriend and I tells us thats its not for us to worry about why he never answered us. Food

Always a ton of kids hanging around and fighting. Some staff are very rude. One manager even laughed when I asked to speak to her and she said one minute and laughed with coworkers over making me wait. Sometimes my orders are dead on and good other times not even close to what I ordered and ice cold. Best advice is to not go there during highschool hours because its a hangout for kids.

Love the ice cream!

You get McDonalds and its the same as any other MacDonalds. Its not bad but its affordable and horrible for you. Kid-friendliness: They have a menu for kids

Really McDonalds? I am very disappointed of the crispy chicken wrap that you served me and the poutine has very tiny gravy on it. What, seriously? Only in McDonald mountain avenue, Moncton.

Hashbrowns are always great.

Horrible service. We visited on Wednesday, Sept. 27th around noon. The only cashier working was wearing a mask, so very hard to understand her. She was extremely rude in tone and body language when I tried to place my order. So my parents and I left.

Went through dry through to get my sons meal. And buddy didnt even ring in the right meal after I said it to him 3 times

One of the worst McDonalds Ive ever been.

I went to the Mc Donalds drive thru on Mountain Road today, and it was the first time I went to a drive thru here, and I just wanted to order an ice cream. Then when I got to the part with the Menu, no one said anything on the phone and I kept trying to talk but no one answered, so I thought I should go to the next booth. When I arrived at the cabin, the attendant was super arrogant and rude, and said that next time she wouldnt serve me and that I should have waited on the Menu phone. I didnt understand anything because I didnt expect her reaction and because I really thought she was there to make the request... anyway, she said all of this to me, and I just apologized for what happened because I didnt know. She ignorantly took my order as if she didnt want to serve me anymore and then I took my ice cream later and left. I am super disappointed with the customer service at this establishment. the time this happened was 7:12pm in the first cabin. You should better train your employees in customer service.

Wrong menu even after writing it down.. chicken nuggets are getting smaller and smaller.. I ordered my drink with NO ICE .. guess what was in my drink..right..ice .. all the staffs are from India. They greeted me in hindi.. I dont speak hindi. I want to be served in English. Im not going there again.. its disappointing..

drive through service was so bad Staff on window was very rude and abusive whenever come for getting a order The guy was rude don t have manners how to talk with customers , very bad customer severice from him . Around 1 .00 am today Macdonald should be focus on it . We never seen any employe behave like that anywhere with customers

Customer service is very poor. They don t know how to treat a customer. They are very rude to me

Worries about drive thru and skip the dishes orders above all else so the cash takes 5 min to get an employee to even take the order then your last on the list to be served all in all it has become a tedious task to go there now

Wonderful drive-through and pleasant experience.

The service was very slow staff kinda rude waited a long time and the food was cold not a good experience at all

I find this McDonalds to be the worst one for several reasons the service!is slow !staff is rude half the time at night ! And the quality of the food seems to be stale or old bread a few times its not like a soft bread like normal idk if it sits out or not but I find this one in the area to be the worst

Wasnt clean bins overflowing n ordered with coupon n the cashier kept saying i had to pay even with coupon

Allways allways bad service especially overnight its like each mcdonalds inbthos city has their own set rules

Cold hot chocolate, wilty over salted fries, unwrapped mccrap with overcooked chicken, patty outside of the burger. Medium fries instead of large. Something was going wrong tonight. Wish I had the heart to go back and get a refund but did not want to overwhelm the seemingly overwhelmed mcdonalds with 3 cars in the drive thru. Take longer if you need to to get the right product out instead of freaking out internally and wasting peoples money.

They were taking orders from one driving lane, just got off a 10 hr flight wasn t pleased with service!

Great food and great services as always

Quick service from ordering to recieving meal

I feel bad for the staff, the new layout leaves a large opening for guests to go behind the counter. With all the unsavoury people that go to this location the staff should feel safe behind a counter. Always someone getting in their faces and getting mad over trivial things.

Staff had music playing in the back ground couldn t hear my order and the food was so gross

Need better management. Chaotic and disoriented

They are so homophobic and there food tastes worse then my aunts cooking. Im so not satisfied

Worst burger and I ordered coke but the drink has only ice and water. I do not recommend coming here

Very friendly employees Vegetarian options: There should be more

Great coffee. Take out food with restaurant prices. I unfortunately can only afford the coffee and Sundays.