McDonald's in Mont-Saint-Hilaire

No response at the drive-thru at 1 p.m. I waited 20 minutes, then I left.

Good coffee

For a quick lunch, a classic, as long as expectations are not too high :-)

Worst experience ever... The manager sees me at the checkout waiting 5 minutes + but doesnt come to see me. She avoids my gaze... I end up raising my voice and saying loudly: can someone come to the cash register and the manager says no?!?!? And continues to take drive-thru orders... Shitty treatment to force people to use their crap counter... Then error in the order... Just so she recognizes herself, late 30s lady with brown hair. Your service is hard. Luckily it s not my McDonald s

My meal was excellent, no mistakes and despite a short wait, the waiter who served me was extremely polite.

Very messy

Worst Mcdo! I wont go back there again. Dry beef patty and weird taste, cold burger, overall poor quality of food. The last 2 times I ate there, I felt bad afterwards. Pathetic.

Worst service in a McDonalds ever. Big Arch: The burger practically exploded in my face. I had to go to the pharmacy afterwards, the cashier thought I had vomited on myself. No, I wasnt unlucky enough to swallow it. It just scratched my beard.

For all the times Ive been here, generally speaking my order was often correct and thats good!

The service and food were very good. However, I had a takeaway meal and the straw for my milkshake was missing! A bit boring!! ;) In addition, employees on break possibly had a lot of energy while waiting for their orders!

It was for lunch. Employees were more interested in talking to each other than serving customers. My lunch sandwich had no lettuce with very little mayonnaise. It was a BLT. Ordered inside for takeout since we were traveling. More and more disappointed at McDonalds.

Yum yum! McDonalds...simply good.

The fries all the time too much too salty

I was at the drive-thru and an employee takes my order, right in the middle of the order the employee disappears... 5 cars pass in the next line... meanwhile, I try to get in touch with the employee taking my order. The employee comes back and starts taking my order again I ask confused if the previous order was recorded? She tells me shes going to get someone else... 3 minutes later no one I go to the first payment window and another employee answers me. She tells me that the person is in training and that when she connected I was no longer there. I tell her that its very good and ask her to take my order at the window. She refuses and asks me to return to the microphone, that other people are waiting and that I have to respect their time... I tell her that its very good that someone is in training and then asks her to respect my time and take the time to take my order at the window she refuses. By the way there was only one car behind. After almost 20 minutes of waiting I left without eating... the service is really poor and the employee I spoke to lacks judgment!

Fast service

In principle, the McDonalds in Mont-Saint-Hilaire is one of the only McDonalds I go to because of the friendly employees and the sandwiches are good. But for some time now, when I order there are often mistakes, and so the employees are sometimes stupid too. For the evening, the service is excellent. Thus, the evening/night manager presents a lot of professionalism compared to that of the day. Ultimately, Im going to come in the evening rather than the day.

3 times in the space of a month I ordered hamburgers with extra pickles and it was not made and in addition practically no condiment at the price that I had to eat, I should force myself a little and Im not talking about the wait at the checkout doesnt look good

Fast and courteous service

Young, smiling and friendly team.

I wanted to order a sausage mccrepe with my rewards. Arriving at the window, I am told that I cannot. It took almost 5 minutes. to redo the order. I then asked for a sausage mcmuffin. When I left I checked...well...they gave me a mcmuffin with ham. When I went back inside... oh my god, it was so complicated to make the exchange. And they put the sandwich I had in my bag back into the stove. So passed it on to someone else... ark.

The place is dirty

Last weekend I had an absolutely devastating experience at McDonalds. I was at the drive-thru to place my order around 2 p.m., and after waiting almost 4 minutes with no response, I decided to walk up to the window. To my surprise, no one showed up immediately, even though I could clearly see the employees inside. A minute later, a waitress finally opens the window, but with a contemptuous look. I kindly explained to him that there was no one to answer the drive-thru mic and asked if the mics were working. His response was aggressive and casual: Yes, yes, it works. When I asked if I could place my order directly at the window, she curtly ordered me to go around again. Despite the fact that there was no one behind me and the restaurant was quiet, she refused to help me. When I expressed my displeasure by telling her that I had been a regular customer for 20 years and had never been treated this way, she basically closed the window on my face. My wife and I were shocked by such an attitude. When I tried to place my order, she still closed the window in my face in the middle of ordering. At this point I was really upset and asked to speak to the manager. The manager arrived, but instead of solving the problem, she was equally disappointing. She refused to give me the name of the waitress and even insinuated that it was my fault. No respect, no professionalism from the staff. I am extremely disappointed and will never order from McDonalds again. I also informed my family and friends of this terrible experience. Its really sad to see such a lack of respect for loyal customers.

Disgusting service. Being pushed pushed by the employee and asked thats all before I even finished saying my threesome. I will never return to this McDonalds, thats for sure.

Service too long Food not too good

There are 5-6 of them on the floor just 3 customers in line I ordered 1 coffee and 1 iced coffee I waited 10 minutes the employees are just chatting!

ZASTI thieves, I got fooled!!!!! Youre never going to get me TEBERNAQUE

Correct McDonalds, no paper in the terminals, like in all the other McDonalds.

No liquor available.. only diet...no ice cream...cold fries...the employees didnt seem to care about anything anymore...I reported this McDonalds and the response was sorry we had an opinion on drinking water.....but no notice was posted...

Payment made twice no way to contact anyone I paid 2x for an incomplete order terrible service

Its a McDonalds, period.

McDonalds like the others.

Best mc donald in town

Super

Doesnt even deserve the star. Really stupid staff. I went for the big McDonalds, around 7 p.m. I ordered at the drive-thru for my niece. We were asked to wait in the parking lots to get back in time. We waited 20 minutes. We were 4 vehicles. The young person left with 3 bags and returned with 2 bags, without being aware of the 4 vehicles in line (in the assigned place). I finally went inside, at the same time as the lady in front of me, after waiting 26 minutes. The supervisor told me very arrogantly. You should have gotten up and gone to the guy who had the bags, like made a sign, right? It was too difficult being very surprised by the response, I asked for a refund which he refused. So I left without an order because he had thrown my order and she threw the other lady in front of me.

Should be zero, the coffee is like brown water with sugar and milk

I only had a coffee. The service seemed good to me.

Nothing to add unfortunately, the Burgers were all destroyed in the packaging

Very long wait and cold meal, I hated it. I do not recommend

Drive-thru

Wait 20 minutes for biscuits never seen before before hahaha

We are never surprised by the relevance. Parking: Lots of places.

Cold food use frozen Bin stiff

Worst customer service Ive seen in a long time. The lady was clearly overwhelmed and could not manage her stress effectively. While there was no one waiting at the register or even waiting for their order inside, she refused to take our orders at the register directing us to use the machines. When asked if the company credit card would work with the paypass and we responded in a condescending manner that she didnt know and told us to place our order there and at worst she would take care of it. of payment. Only to then ignore us by not allowing us to make payment to finalize the order and send it to the kitchen. All the while 3 employees were busy assembling orders from the drive-thru. She even said several times to a colleague who pointed out the long wait: Well, theyll wait there... We were a group of 10, and received our orders with a delay of almost 10 minutes even though they had been placed one after the other, but that some had been paid at the terminal directly. It was especially the ladys attitude that was shocking. Everything is said... But there is a way to talk to customers. Obviously the customer service approach is not one of his talents.

Christophe was very efficient

The young man at the checkout was very efficient! Well done!

They make order errors and they dont answer the phone.

Clean and fast

Your typical regional McDonald.

McDonalds will never get a good rating, its McDonalds

Very courteous team and excellent customer service

Clean place and fast, courteous staff Dietary restrictions: Half the time when I order an iced coffee without syrup (no sugar) he gets it wrong...Im diabetic

They dont even deserve a star. I went to the drive-thru in the evening. I placed an order and after paying I was told they only have cans. Since I dont like canned soft drinks, I say its no problem but since I dont like it Ill just take a refund for the drink. After saying this, the employee says that in fact they say that but the drink fountain works, its for passing cans. She says shes going to ask someone if she can give me a fountain drink. She comes back saying that diet coke doesnt work. I answer that it doesnt matter that I will only take reimbursement for the drink. She goes back to talk to the other two employees and one of them opens the can and empties it into a glass. An employee says youll just have to say that we managed to get the machine to work. I could hear their entire conversation and he was laughing together. At no time was I disrespectful to the employee who served me and they tried to charge me for an item that I did not want and that I did not I dont like it. When they came back I simply said I heard everything and was going to take a full refund. At no time did they apologize.

There was no one there when we went, so the place was pretty quiet. Service at the terminal, order prepared quickly and without errors. Smiling staff

Long Vegetarian options: Salade ou poutine .... Food : 3/5 |

McDonalds often very calm and fast. Easy to access via Highway 20 the team is super efficient and exact in their orders. I recommend!

Good staff. Good food

Horrible atmosphere, room, rude employee, no respect, the food is cold, the fries are extremely too salty

Toilet room infected!

I loved this place but so disappointed now... Only the dep is open 24 hours

Deceiving my order and long service turned all the customers eyes upside down

I go to get my coffee almost every morning from the car, very polite morning team. Very good service. .

Opening hours never the same. Listens and/or prepares orders poorly. Example: I always order my Mcdoubles without pickles and extra onions and one out of 2 times there are pickles and often they dont put the extra onions

Very good service and very warm welcome

Awful, slow, and the kid packing our food kept scratching his head and rubbing his ear. waited 20 min for our food. not a good experience

As usual, not great

This is the worst coffee ever! I found a piece of pickles in my coffee!! It tasted weird but I didnt care since I was on the highway, until that piece of pickle hit my mouth!! disgusting!! I never thought that McDonalds was going to put me coffee in a cup that is not clean!! Its the last time Im going there, I promise!! I found a piece of pickles in my coffee!! There was a weird taste but I didnt pay attention since I was on the way, until this piece of pickle touched my mouth!! disgusting !! I never thought that McDonalds was going to put me coffee in a glass that is not clean!! This is the last time Ill go there I promise!!

Fast and efficient service

Fast, calm atmosphere

Mobile order to the car was not delivered to me

Staff was extremely friendly... very good experience!

McDonalds too expensive and late mistakes cold fries!

Experience and very respectful people

Unfortunately, there is a lack of... everything. Unclean place and suspicious smells, poorly prepared food, questionable service and total disinterest.

Excellent

Its a little bite to long i thing they are short of staff. But the food was good and fresh!!

Classic McDonalds

Cold breakfast potato sausage mc. Tiedes

It s Quebec, I get that. But if I reply in English don t reply with a long sentence in French. It s better to just say Non Anglaise

They prepared slippers for us directly because there were none left. So 10 minutes and we had fresh, warm slippers

Extra large fries.....not half full...

We really dont like McDonalds, young people have a good attitude in addition to being funny and smiling

Can be fast, can be slow... often slow. When the egg mcmuffin is not overcooked... there is a problem!

Effective teams

Worst McDonalds in the area it wasnt bad before but since the new manager everything works slowly and 3/4 of the times they miss things in the order Avoid if possible

Trash.

McDonalds is still McDonalds but the staff at this branch are very friendly.

Very satisfied

Not listening at all, the children were very disappointed

All you can expect from McDs

Restaurant run by extremely disconnected people and managed by very, very irresponsible school children. Ive been there several times and you can see the kitchen extremely dirty and in extreme disorder. Employees who bicker with the manager. The employees are there just to have fun pulling hamburgers and fries by the head and fighting in the dining room which is ALWAYS very dirty The employees ignore and dont care about the customers. Hello owner....you have cameras inside its about time you wake up!!!!!!

Correct