McDonald's in Montreal

Poorly trained staff and place is dirty

This place near the Snowdon metro station is probably the dirtiest Ive ever seen! The poutine was covered in a very hot and sour sauce and it was impossible to eat. I had to wait 10 minutes, they always forget something put down the forks this time. The room itself is dirty and very noisy. The trash cans are always overflowing!

Waiting time is super long

Best place

From theft. I ordered a burger and 10 nuggets. They didnt put a burger in my takeout bag. I call the restaurant, they dont understand what I say to them and dont speak a single word of French (should I remind them of the French law?). I explain to them that I dont have time to come back. Just ashamed. I worked in fast food for 3 years, and we always had to be careful. And if we forgot, we took responsibility for our mistakes.

Bad service and rude gas service, a lot of delays

Good good service good but not very clean

Weird place

Every day i came here from past 3-4 days , they said ice cream Machine is not working, there is no hot chocolate they need to clean the machine Always same answer

Good food but they will usually get ur order wrong and it smells bad inside the restaurant.

Very slow waitresseeeeee There were people there but she didnt care, working slowly. Thinking about people that they are going to work aww we are going to wait half an hour or something!!!!!!!! I even dropped the order!!!!

They don t Toast the burger buns .. I bought today fish felt and the buns are cold and hard stay away

Unfriendly staffs.

I find it exaggerated that for entry or toilet you have to buy their products and even if you buy the door release system it doesnt work well.

They even work without gloves, the worst of all the McDonalds Ive been to.

I ordered an extra cheese poutine once I got home I didnt see any cheese and no sauce for the poutine Ive never seen that I called to complain and no answer

Really good service in the afternoon. 15h00-18h00

Waiting like 10-15 min and my food was poorly cooked

The unhoused/ and or mentally ill use the drink fountain to put water on their hair! Food wise, chicken was mushy! Nothing to say about service except it was not as bad as other locations! Food

For once a half decent McDonalds! They never mess up my order and the staff are actually very friendly. It is a small location but very conveniently placed! Definitely my go to for McDonalds!!

The team get orders messed up because they don t respect the process. They skip orders.

Well located on Queen Mary Boulevard with a cozy atmosphere. The space is well thought out. I had a chicken wrap and a green tea. It was very good for my taste. I plan to go back there.

McDonald s has utterly lost its way - blatant shrinking of cup sizes for its summer drink promotion, payment station doesn t print your receipt, order number flashes on screen briefly then disappears, staff is disorganized, manager berates staff member in front of customers, very long time to be served, wrong number called out twice

Want McFlurry. McDon s say NO. Closed early. Sad.

Relax

The service is not good and the employees are incompetent. He asked for coffee with milk and sugar and was given black coffee. When I asked him, he replied that this is how I asked for it and he did not give me anything. He treated me very poorly.

A good quiet place to wait for the metro

Fast service polite crew and wonderful atmosphere

The food was amazing! I had a great experience and service!

The experience is good but there is some work still need to be done e.g That place is always full, But the youth need to respect themselves, The stuff try their very best, Sometimes they will have to call the police, To get things under control, But other than that, Things a good, The food is good, I like their icecream, The big Mc, But they are getting very expensive now, Like about 5 years ago, WOW wow wow, People Tell me about it, The food is very very very good, Let me make my self perfectly clear, The Workers are trying their very best to keep things together okay, There are bus close by, and also a lot of, Businesses close by on stop shop, You can shop until you drop lol LoL moments.

In my opinion they must have forgotten to put on their famous anti-vomiting because for the first time I still wanted to vomit after 2 hours. The restaurant was more than roomy. There were a lot of mosquitoes (in winter) in front of the cash registers and in the dining room. Its the end of McDonalds for me, it was already rare from time to time but I will never go back there again, neither this one nor any other branch.

They have roaches !!!!!!

Ultra mega super fast service. A boost of encouragement for employees. Raise their salary cries.

The guy who makes the food scratchs is back side and gives diarrhea to you

The worst McDonalds Ever i have visited...They dont even have manners to Speak with the customers

This is easily the worst McDonald s in the city. They re always understaffed and they never get orders right. It s dirty and the service is sloppy and slow.

Very bad test

Food was exellent Need to improve custumer service Food

Place where there is no drive-thru... (Flat......?) But plenty of space for groups but small restaurant area all the same...... Frequented more by students studying..... Wheelchair accessibility: Quite restricted but accessible all the same....

Where is the smile they dont look happy

long wait and tasteless

A lot of homeless people or people with low incomes come in

Quite a dirty place. Often with unpleasant visitors. Sometimes you have to wait a long time for your order. Food is not for everyone.

Place was dirty, impossible to eat in. It was not the 1st that I tried to go there and it was super dirty.

I bought a double cheese burger with cheese and extra bacon to take away. When I got home I saw they gave me a burger with zero meat! Unforgivable! It s not 1 meat to forget but 2! Be forced to return to McDonalds for a refund!

The store is always very clean and hygienic! The staff is sweet and the food is always fresh too. Overall I ve always enjoyed my visit and never had any complaints.

QUICK SUMMARY: DO NOT EAT HERE FOR YOUR OWN SAFETY Writing this while feeling nauseous from the food I ordered. I just watched the manager here LICK excess whipped cream off a customer s drink before handing it to them. I watched my own food like a hawk because of this. There was a cook eating a burger in the back gloveless while making customer s food. They don t have any of the advertised food on the menu not even a Quarter Pounder let alone the Carolina Burger that s on a giant poster on the window ??? The soda machine doesn t work, they don t have any veggies for breakfast sandwiches. The barest menu options possible for a McDonald s. The fries were cold and I had to fight them to make a new batch so my large fry would be properly filled AS I PAID FOR. The meat on my Big Mac was weird and too small for the patty. Truly the worst McDonald s I ve ever encountered and needs to be investigated for food safety norms. Also the workers are speaking everything but French or English in front of customers in a province where this is against the 101 law. NO ONE SPOKE FRENCH. IN QUEBEC. The guy didn t even know that poulet means chicken. Not even a gift card offered when making a complaint. It s insane. It is COVID and they have absolutely no sense of food safety. My husband and I are both feeling nauseous.

Food is ... well McDonalds... no surprise here. I always order via the machines, so no problem here. Although the printers almost never work, make sure to look at your order number before it disappears. When you pick up your order, ALWAYS double check. Almost every single time they forget some items, often the McNuggets .... once I realized it too late at home. Wrote to support, with the invoice details, they they could not care less

So its normal to put a cashier with disgusting teeth and nails to serve people? And whats more, she coughs! If you dont want to have gastro or other shit, my advice is to abstain

Had a perfect visit, no mistakes, quick service, clean enough.

Was not open at 7:00 a.m.

Mcdonalds isnt my favourite but it was a decent quick bite and the ambiance was surprisingly relaxing. Almost meditative. Staff was kind :)

It s dirty, it stinks of grass, there are homeless people living in the room foaming at the mouth right in front of your eyes. We left immediately after receiving our order. After this I dont want to go back

Compassionate staff

Well service is fast nice and the coffe always fresh, mamas always on top of the service been coming here every week days for 2yrs now, love it!!!

I stopped by just to grab a quick snack, but the place is really sad. Twice in a row poor people came to my table to ask for food. The neighborhood is also pitiful... Otherwise, this is the first time that a McDonalds has played classical music.

I asked for ketchup and the rude employer gave me two. I wanted more because I had tons of nuggets and two ketchup isnt enough. He said I should charge him more for the ketchup. I left in anger and got rid of my food.

Excellent efficient and pleasant staff

Quick and tasty food. Nice staff. What is up with the Mayo limitations...? Kid-friendliness: Kid friendly despite the lack of play area.

Its McDonalds, no surprise. I received what we wanted to eat and the coffee was still good

The coffee was hot and very good.

Fast

I have already ordered from this area several times and they always make mistakes, sometimes water instead of drinks, sometimes burgers instead of chicken burgers, sometimes they don t deliver. Just terrible service. Sorry, but thats the only way.

Very spacious dining room, toilet too. Very dirty place

Street gang 1 young woman of 25 years old drug dealer who yelled at her dealers....

Fast and efficient team, clean place, I highly recommend

Rude staff. Faulty Machine (No no receipt, has problems with debit tapping and won t let me pay by just shoving it in.), Ignored register. It s like the staff doesn t want you dining in. And when I do decide to have it to go there s something wrong with the order machine or the staff would ignore the cash register. Literally had 3-4 people right there. Hell, 2 of them were talking to each other. The other two just gave hesitant glances, 1 seemed like she was restocking stuff so ok, but the other guy was just standing there. But maybe he didn t know how to use the register whatever. Once sure, twice, fine, but three days in a row. Nah. There s a McDonalds across the street outside the Côte Des Neiges metro, I ll try there for now.

Watch out, I had a serious enough food poisonning at this restaurant. I just moved to the area and I had a breakfast there, and nothing else during the day since I was busy cleaning my new appartment. By late afternoon, I had diarreha and wast feeling well.

Everything at this location is horrible,food quality is bad.Service takes way too long,bunch of kids come from school & their yelling & trashing the environment.Never eating here again.

They ALWAYS forget the egg in the egg mc muffin and so on, no matter how much we specify with the egg in a sandwich that is already supposed to have seen the name.... I think I will so use reverse psychology and say that I am fatally allergic to eggs! So, given their service I will finally have my much desired egg in my sandwich which is already supposed to have it basic! PS the extras magically transform into without.

They failed to punch our order into the system about 3 times taking over two hours to complete our order. If you dont want to complete an 80$ order dont take the order took over 2 hours to complete the order not impressed not coming back.

Mismanagement. But still a good effort from some employees.

Why oh why does the self service machine never have paper to give you a receipt?! Ever know my order number

If I could give less I would, be careful, very noisy, pathetic service, lack of precision and professionalism. To be able to make someone wait 20 minutes for a coffee and make a mistake twice in a row in my order coffee tasted like water, and cold at that... no parking too!!!

The iced coffee taste to simple water with ice cubes

Dining in not good idea. Too many people wandering inside and asking for money. Great location and friendly staff.

Waiting times are way too long for a fast food restaurant. Had to wait +15 minutes for 1 hamburger

Couple of days ago I went to this location to get my coffee representing my coupon after purchasing 6 coffees you get one free and they refuse to take it and they made me pay Shamelessly and I went to another location they took it from me. This location is a mess.

Very dirty place, I never expected to see the restaurant with that bad level of garbage everywhere, I spoke to the staff 2X before someone came & did very little cleaning. The causes of the dirtiness are 2, school kids who were playing with cups inside, and the staff did nothing to keep the place clean or performing any level of cleaning after.

- In the kitchen = employee jasaiebt and laughing = Cool... But, we wait 22 minutes to be served... - I had to ask several employees to go to the toilet = they didnt understand... - In the dining room = a big gang shouting, denying and pitching the food everywhere = not pleasant screeching... I hope its an exception as they will say...

Dirty place. Staff in the morning horrible : no refill unless youll give money for child support. I have my own kids.

Cold the staff is totally indifferent to the customers, we feel that we are disturbing.

They are still in the days where customers have to show proof to use the restroom.

Its amazing

Atmosphere is mid, with obnoxious teenagers, but it s next to a metro, so what do you expect? Service is excellent and fast!! Takes only a couple of minutes to get my food. The food itself is decent, nothing breathtaking (it is McDonald s after all). Overall, not bad for a location near a dense area, considering how fast the service is. Definitely one of the better McDonald s to go to, if you re on your way to work/school. Parking: Good luck finding parking on the street. There s no parking lot and it s on a busy street. Wheelchair accessibility: Accessible to enter, but it isn t roomy enough for wheelchair movement.

This is the worst McDonalds Ive ever been to, the service doesnt even deserve a star. Once the person who was at the cash register had to prepare a Mcflurry and during the preparation she licked the cooking with which the Mcflurry was mixed. Every time I order a Mcdouble it is filled with ketchup haphazardly. The other one I ordered a Mcflurry the manager made it and he filled it half way, didnt give me what I wanted and really frustrating because the Mcflurry costs at least $5. Managers dont seem to want to work.

I waited 40 minutes for my order, first they give the order online and then to people

This branch is always available for a gourmet break. Their room is very dirty, the ordering machine does not work, after payment there will always be an error!!! I tried their smoothie, full of sugar, the ingredients are not compatible, I couldnt continue it unfortunately!!! Their mac Fleury is good! To go to the toilet you need a request and proof of purchase lets see!!!!

That is good

Broken ATM, empty drinks machine, a lot of begging within the McDonalds itself.

the short lady of the service desk is so nice, I gave her all the changes as tips.

Weird location, the machine doesn t work properly, didn t let me finish my payment, at the same time showing that the order being made while it s actually not. A quick simple order took me so long. Update after giving it a second chance, got the worst quarter pounder trio in my life.

Everytime I go, the staff is so slow they may as well might be asleep. I swear not to go again, but the call of the junior chicken is too strong.

Restroom horrible. They ask us to pay to use them, and they are totally disgusting.

Hamburger fries

The poutine was delicious

This is a very nice place, quick service and very clean. I recommend this place.

It doesn t show at what point I m at the stop

Good outcome compared to otheroutlets

A McDonalds is a McDonalds. Standard.

Cashiers understand French poorly, I received the wrong order (a classic Poutine instead of Buffalo, a quarter pounder with pickles instead of DOUBLE quarter pounder!!) the angry cashier replaces my order with grimaces! !

UPDATE: I reduced my rating to 1 star because they cant even get a mobile app order right! I ordered two sausage mcmuffins and they gave me two Chicken mcmuffins. Not even close to the same! So much mayo also I felt like I was going to puke...... (original review) This location is so cheap, it skimps on the portions of cream and sugar each person asks for in their coffees on purpose. I know this for a fact because they have machines that pre-portion the cream and sugar based on the size of the coffee. So if you ask for 3 creams in your LARGE coffee, they are supposed to press the button that dispenses creams into LARGE coffees 3 times! Instead of doing that, the lady working in the morning on the coffee line kept pressing the LARGE button only once, and then the SMALL button 2 other times. Do they really think that its worth serving a product that ANY regular McDonalds customer would know is light on the ingredients asked for, just for the minuscule amount of cream and sugar they are saving ?? How cheap and dishonest can you get?

Avoid!! Worst Macdonalds in Montreal, the cashiers didnt speak a word of French and whats more, they served me croquettes and fries cooked in oil dating back several weeks or even months. So the nuggets had a horrible taste and they refused to exchange it for me with another product of the same value...Because of them I digested the meal very badly afterwards never again

Get help

Worse McDonald s, worse service. Worse employees.

I give it 3 stars, I ordered two hamburgers and one for children. I only received 2 and my sons did not arrive, I dialed many times and they did not respond. They charged me for the third missing burger. What happened McDonalds, my order number is ZW688677

They are fast and precise. Orders are always right. The place is okay and could take a bite more cleaning.

Its McDonalds, but this one felt more...sad? Food was more meh than usual too

Found insects in my burger. Emphasis on plural...

Nice

Very crowded and busy as usual Service was ok, nothing out of the ordinary. The employees were stressed out but not rude. Food was good as expected. Parking: Find parking around the block, if you can. Wheelchair accessibility: A bit of a tight space, but no stairs anywhere.

The staff of this establishment hardly speak French, despite it being the official language of Quebec. Another place that takes us for colonized people.

Terrible uber eats pickup service. All focus on walk in pickups

I don t understand why it takes so much time at this location. They are all on slow motion and laughing while working which is great once you give me my order. And once I get my order the fries were not cooked but the burger was ok but a bit dry the one on CDN is so much better

Dirty shop, terrible service, closed bathroom. I have a very long time waiting my drink!

This is the worst McDonald ive ever been to! Old lady at the counter always argues with the customers, she cant even make a coffee right!! Ask for a triple triple and you ll get black coffee and wow kitchen dont wven know difference with mc muffin with mc crepes! You will just waste you time and MONEY AT THIS GARBAGE PLACE! I highly recommend for people to make these complaints so they can stop making us waste our money there!

rude and arrogant old lady refused to give a senior coffee such a shame to the owner of this franchise

Today is the first day of the 2023 Monopoly Contest. Picked up a Big Mac trio, I believe that the Big Mac, Med Fries and the Med soft drink were all supposed to have game tags .. only the Big Mac had the tags, the drink and fries were in regular packaging. Very disappointed, not sure what would cause the use of incorrect packaging.

I hadnt found an apple pie in a while. I enjoyed the experience so much! stopped snoweden

French fries were great

I loved it

Lp

very mean manager and banned us from ordering Food

This place is quite unpredictable. More often than not, the burgers are either excessively salty or have an off-putting smell from the meat. Additionally, the fountain isnt well-maintained, with frequent shortages of gas or syrup, resulting in watered-down soda. As for service, there are minimal expectations met; they simply call out your order number before turning their attention back to other orders.

Very small place and many people smoking outside.

Ordered at 17:46 got my order at 18:19. The manager was nice enough to give me a cup and a free apple pie for the time wasted. Food

Waiting time too long

I ordered something else and they gave me someone else s order to complete it fast. You can clearly see in picture what s written on outside and what s inside. Worst delivery service.

Always quick

Food was cold Waited 15 min for a big mac. Food

Coca-Cola not carbonated