Wendy's in Montreal

Not as good as I recall Wendys was but just fine. Good service.

It was good as usual. The fries.were slightly warm but the rest was fine. This place is clean so I like coming here... I dont know why they removed all the tables and chairs that were in the center. They did this for both Wendys and Tim Hortons....

This is the highest rating I can give fast food.

I did not get to try the baconator because i got another burger instead and got an argument when i reported the mistake, so i guess wendys will remain part mystery to me... disappointed because the food is good.

J ai commander une poutine mais j ai reçu une frite froide avec ognion j ai appeler le Wendy pour demander un remboursement mais cela semble compliquer la personne qui a répondu au téléphone me dit qu il ne peu pas m aider mais je demande si je peu parler à un superviseur il me dit que c est lui ensuite le téléphone raccroché par magie .

The staff is very nice and helpful, the food is what you expect from Wendys, we dont go there for the atmosphere but it is kept very clean so we feel comfortable eating our food there.

Omg, 3rd time in a month they refused key for the washroom ( saying somebody forget it inside ) , do you don t want your customers to wash hands after eating , That is why your rating is terrible . I have a question ? Is your staff are hiding treasure inside washroom that they don t want people to see it, Wendy worst service , train your employees for customer service or build an exotic washroom inside for them , also fit a jaquisi there. Your customer service deserve a pe pe award

I was with my friends and they were able to order, while me as soon as I spoke they stopped serving me. They came back after 20 min saying they couldn t take any orders anymore . Horrible service and borderline felt discriminated against because of my accent .

Not really good the place is smelly Slow in having orders ready

For take out, service was efficient. The man in front (might be the manager) took care of thing at front and manage everyone well

extremely unpleasant supervisor. refuses to take our order at the counter for a few minutes gap in an order of 3 people. I speak well of the supervisor my other employees did their service as it should

I ordered yesterday and after eating half of my chicken burger I realized that some of the chicken was raw...

We didnt find the Sponge Bob menu for our son but it was a weekend evening and with the busy crowd its a bit normal, otherwise we had another menu and it was great!

Fast service

Best spicy chicken sandwich. Efficient and friendly staff. Top marks. Food : 5/5

Overworked employee Just dont go... Food

It is expensive and it taste disgusting . The food was cold like it was put on a microwave ! 20$ for that food to finish in the garbage!

Dirty, bad service and serves mediocre food. A sad location for a generally enjoyable chain.

The food was definitely not as good as it should be especially for the price

The food was dry and stale and they told us to leave at 10:30 even tho the website and google maps says they close at 1

Really bad service, very long delays. During the visit there were few customers, but the services and the manager needed training. People were asking for the names of employees to file complaints and for errors on several orders. To avoid

Dirty

I never write reviews, but I have to, Ive never been so disappointed! I went through the drive-thru with my partner, when placing the order on the intercom, no one spoke French, so they told us to go to the window. We repeat the name of the sandwich we want several times and they don t even seem to know it even though it s on the menu! We order 2 Asiago ranch clubs, not spicy, including 1 without salad and tomato. I explain it in French and as best I can in English. He understands well and even takes out the ticket for me to check, everything was correct. In the end, I got my order, one of the hamburgers was correct and in the modified one, I got the exact opposite of what I asked for! It had salad and tomato, but no cheese or bacon and the chicken was spicy!!! It was clearly intentional, although I was kind and friendly and did what I could, with my not-so-great English, to make myself understood. Plus it really wasnt good, no wonder the parking lot and drive-thru were completely empty while those of the other restaurants were full. Also, reading the other reviews, this restaurant seems rotten in every aspect. So Im going to file a complaint with MAPAQ to get your feet wet!

A remodelation would be good. To make it a cozy place. Too simple and not comfortable to eat in there. Food is good

Everything was good

7 employees but only 2 are actually working. The manager is standing around doing nothing, watching paint dry and keeps glancing at the long line. 15 minutes to get 1 order of nuggets and no one is preparing the food. It s clear this place doesn t care about the customer. Very bad. This place needs better management.

Great location to pass by on my way to downtown

This might be the worst Wendys Ive ever been to. Consistently runs out of ingredients and doesnt mention anything when ordering. In a previous time I overheard the manager yelling at a staff member for adding too many ingredients. I wasnt sure if it was just a fluke, but today my burger had 2 quarter sized pickles, a single soggy piece of tomato, and no lettuce. Terrible. Just terrible.

Dont eat here if you care about your health. Very often, the washrooms are out of soap, toilet paper, and sometimes just absolutely filthy. Once, someone took a dump on the floor, in the mens washroom, and none of the staff, from either the tim hortons or the wendys, cleaned it up for at least a week, the strangest thing. Anyways, its all grounds for cross-contamination.

Classic Wendys. Food was fast but I felt sick afterwards. Typical Wendys visit.

Super disappointed. Ordered with Uber the day before yesterday, missing the coffee. Ordered today, missing the frosty. What is going on??? I will no longer order here and I no longer use Uber eat.

Good service but the food isn t good !

One of the best Burger fast food restaurants in Montreal, the service leaves something to be desired but the food is really good, lacks a little cleanliness

Great place Fast service

Worst Wendy s I ve ever been to. They had no functioning bathrooms (the doors were permanently locked), the food was terrible and the place was absolutely filthy. I m usually not picky, but this place was so bad, that it deserved a review. I ll never go back.

Dirty tables and toilets. Difficult to find a clean table. The staff is nonchalant and does not speak French even though the menu is displayed only in French (?). So I find myself with several errors in my order. Fast service, yes, but lukewarm food. Good taste. But dirty kitchen +++ Too bad for a first in this brand.

The drive through guy was awesome. He helped me sort through the coupons so I saved a big wad of $$$.

its the worst wendys ive ever been too! i went there with my bestfriend that only speaks french. knowing that we are in quebec and that the menu is in french, the staff has to speak french. i told her to order while i was gonna make a call. she comes back saying that NONE OF THE STAFF SPOKE FRENCH! what the heck? why having a french fast food ans having no staff speaking french? this got on my nerve. the worst? the staff were so careless, they didnt even try to help my friend. also, the employees were very rude and arent bringing a lot of people here. why do they have long faces? mostly, why putting that on others? why dont you be nice and smile? as i did the order, ive made a mistake thinking i paid for my food. instead of being cooperative and gentle and kind, an employee with thick eyebrows comes all made and gets made at us saying she checked the cameras. to the point to even bring the manager. my bestfriend and i got our frostys but they werent even filled completely! what the heck? its a waste of money and time. again, the place is so dirty! why having so much staff if none of them clean atleat the tables? WHY DONT YOU GUYS CLEAN UR FREAKING PLACE? it was SO dirty we had to eat at tim hortons. atlest they have some cleaner tables. the ambiance is so bad. theres barely anyone because the service is bad and so is ur staff! a staff that is rude, careless, incompetent and doesnt even speak french IN QUEBEC? honestly to anyone reading this DO NOT GO THERE YOU WILL HATE YOUR EXPERIENCE

I couldn t order there after midnight, only by app

We couldnt understand their intercom very well (and they also couldnt hear us well) but the food was good, happy to finally be able to taste it, my friend said that Wendy Canada is even better than Wendy USA.

The restaurant is dirty, old and the front door /entrance falling apart.

This place is getting worst every time I got there. Went there this afternoon. The place was empty very quiet but the food was trash. French fries were cold. And I dont believe a cheeseburger should only have cheese in it... And my drink had more ice than actual liquid.... Very bad. The health inspector should paid them a visit...

I ordered 4 times. the first time was okay i loved it the second time I was nauseous. I thought it was a bad day and spit it out. the 3rd time I vomited the food. I said to myself it was a coincidence I took a 4th time to test and I threw up the food again the worst thing is their burger I find them really good. But my body rejects it, why? Everything was on Uber eats. I dont know what you put in it but please check the quality of your ingredients!

I keep coming back here and I love their salad, burgers and smoothies! Its perfect!

It was a good experience. Nothing too extraordinary worth mentioning. The long long wait for service was, as you guessed, a bit annoying. While The Fanta Delight Slushie (or whatever they called it) is a let-down. Ordinary Fanta is way better tasting. Just my preference I guess... Love Wendys tho

Food is OK but nothing more. Always cold/lukewarm, even the drinks since the ice machine has been broken for months Good service, fast but the dining room is absolutely disgusting and poorly maintained. All the tables are dirty and never cleaned.

Lemonade was only water with no lemon taste. On top of that the parking has huge potholes cover with rain water and it kill yr car suspension. This exist for a long time and wendy is no where to repair and save customers suspension $$$ cost

June 23, 2024 . Worst Drive Thru Experience. Impatient Workers . Worst Customer Service.

Very dirty, the service is horrible. Anshit, who calls himself a manager, is very rude and disrespectful.

Food is good but dine is is not a good option

Dirty sketchy and overworked workers

Ordered a chicken sandwich and the chicken was raw. Dont order from here.

Honestly, its edible

Dirty and really Glock interior

Excellent fries

Not very clean, I found that my hamburger didnt taste the same as in other Wendys, but I was served well and still quickly. A good housekeeping would be in order.

This location lacks training with customer service. Waiting right in front of them, just looking at us and never acknowledge our presence, just look and that s it. Tables are dirty as well. Most important customer service worst one

Yes!

Parking: cé un parking ... Kid-friendliness: securitaire Wheelchair accessibility: y on une rampe facile daccès ...

The restaurant was understaffed and definitely caused issues for the staff. There was one person taking the order and doing other things, and it seemed slower than usual.

Just one fund for Sherbrooke service, its more than 250,000 inhabitants Very small poutine portion

Very dirty place. Nobody speaks French...

I went to the drive-thru I start my order with a lady and two seconds later another lady shouts at me in English I dont understand so I go to the window the lady just speaks English dont understand what I want from her say . There were several errors in my order, my iced coffee tasted like water and the bacon was burnt.

Homeless corner

Very disappointing, incredible to be served in FRENCH!! Parking: 7.8 places maximum

I dont understand why you hire employees who dont even speak French, were in Quebec here, not penchodLand

Impossible to be served in French!!!!

Dirty tables and toilets. The staff is very nonchalant and has real difficulty understanding French. Be very careful, if you leave their property and have a car parked in their parking lot, you will be towed in less than 5 minutes (its legal). You wont have a chance, whatever the reason. There is constant surveillance, very effective with a tow truck nearby.

If is Wendys (because is mixed with Tim Hortons,) the place needs as soon as possible to be renovated, the staff try the best with the costumer service but because is always full , they cant do their best. Is just a person cleaning that dirty place not even talking about the bathroom.. I dont understand how business who make big amounts of $$ is not able to invest in more staff and at least a proper place to sit and decently eat.

Not sure what happened to this Wendy s, but I feel customer service has gone down hill. Drive-through window person was super impatient, and the time prior the workers were squabbling and eventually messed up my order. Told a guy that I wanted to verify my order and he walks away.. Food

Trouble understanding and making myself understood, in both French and English, by the individual who took my order. Other than that, very expensive, but everything is expensive these days. The food was good, but there is room for improvement in the service and airport pricing.

So unsanitary room, stinking toilets etc. Left without eating and will never return. Shameful and I dont understand why national banners accept this! Amazing.

DISGUSTING!!! WORST TOILET, SMELL THE URINE THOROUGHLY, DINING ROOM NOT CLEAN, STICKY TABLE, DIRTY FLOOR AND OVERFLOWING TRASH BIN...THE STAFF SPEAKS NOT FRENCH!! WE RE IN QUEBEC!!!

Wheelchair accessibility: Place accessible for people in wheelchairs, quiet, centrally located, very busy and good service, I recommend it for a breakfast or quick meal. Food

Fast service !! My food was ready before I could finish placing my order

Looks and feels dirty

Rude ladies at the drive-through service. I asked no-ice twice they still put ice. And the fries were upside down and scattered in the bag. Pretty bad and unprofessional experience. Plus they made us park to the side and wait way longer than it takes.

Best place to enjoy with your homie

Wendys use to have coupons on their app for many special deals Best to download the Burger King App and get pick-up meal specials all the time! Food : 3/5

Very dirty toilet smells like piss and is really very but very dirty

Extremely dirty both the dining room and the toilets

No service in French. Poor English. But if you speak Hindu you would be well served. You place an order with specifications and this is not taken into account at all. Bland food that tastes like cardboard. Avoid at all costs.

This place is broken down. Doesnt seem like covid Even happen over here.. I doubt they are even putting money back into this establishment for better development to the customers and all alike going here. I believe No ones taking care of This place. Theres no cleaning or sanitation for that matter. The Tim Horton side feels cleaner than the Wendys side, but this cant be true. I can confirm its never been clean at all when I generally go here.. Do they have someone that cleans this place??? Does anybody know of this?! Ive never seen them. for the atmosphere I wouldnt even give it a 1 star! Staff are ok but Im sure of u updated the working space and built the employees up to par it would change in volumes! Parking: No need to worry about parking. They have their own parking lot free of charge unless youre parking Street good luck then expect a ticket. Its Montreal after all Wheelchair accessibility: For wheelchair accessibility there are two doors to get in both at the main entrance of the building where Wendys and Tim Hortons is located. The problem is the button to open the door doesnt even work. Thats for both of them... I dont recommend this place if you are disabled. That is my opinion. Good luck

The food was ok. The place was far from clean, and the toilet was dirty and smelling bad! Parking: Free parking is available around the building

Does not speak or understand French, the service is very long even though there is no one there. The place is very dirty, the floor, the tables

Bonne nourriture, mais service client épouvantable... Je suis allé chercher une commande que javais passée sur une application alimentaire, mais ils mont dit quils ne lavaient pas prêt alors que je lavais commandé 1 heure avant ! Et un autre jour, quand jy suis allé, ils étaient très arrogants, ils devraient vraiment changer ces accords.

The food is very simple, the cashier has no attitude towards work

No service in French!

0 out of 10, not even 1 out of 10. Lack of customer service, disgusting food, I doubt the safety.

Its a wonderful restaurant

I ordered a baconator and they were like 2 slice of bacon the staff couldn t understand english or french

Where is the older lady that use to work there for years; she had it under control.

Love the place, but the drive-tru at night, disgusting. Never I will came again after 9pm. The lady wasn t listening me, cut me off couple of times. I started ordering in French, then switched to English, it didnt help. How they manage to fit two trio and one salad in one bag?

The service leaves something to be desired. Given that they hire staff who do not speak French, there are errors on orders half the time. At the drive-thru, we are rushed to give our order quickly even though there is no one behind us. I no longer go to this branch.

My observation in the dining area will need to clean. Lots of people same comments.

Clean

Junior bacon cheese burger, rare gem in mtl

Very good excellent service

Compared to the past, before 2019, the customer space is completely undone. A few messy tables and chairs with no atmosphere.

10 minutes is too long to wait for someone to take your order or even be acknowledged. Its 9pm - Its not a supper or lunch rush. If you cant get the convenience part correct then you may have forgotten that 5 minutes away is a well run Wendys, Burger King, and Harveys. I suggest going up to Jean-Talon for better service.

Drive thru food is ALWAYS COLD!!! Management really needs to fix this, go buy at wendys namur and see the difference.

Your average Wendys experience. Consistent quality and service

Its a standard Wendys

The food is great but the service is getting worse over the last 2 years. First the drive thru is often closed. They pretend it s cash register issues but they really want you to get inside and order. Once inside, you wait forever at the counter as all they cater to are Uber food delivery guys. In a nutshell, all their available resources cater to Uber and onsite clients wait forever. What happened to fast food?

I picked up a car order on February 8th at 5:30 p.m. The girl at the car order window had trouble understanding basic questions like the prices of items and comparative.sizes. She had just given me my order and commanded me to Move! I am on a timer! I was struggling with returned change (to put away) and my bought items (both hands were full). She repeatedly barked out her commands. Very impatient and very rude. I wont be making my way back here very soon..

Employees take forever and the washroom smells like it hasnt been cleaned in weeks

the classic hamburger and its delicious flavor

Needs a major cleaning, I think the 2 dealerships are wondering who is mopping here and whoever loses, its going to take a scraper to remove the buildup on the steps at the entrance and all along the counter. The staff was not very cheerful, in English only, I had the impression of being a nuisance. I dont think Ill go back, its the worst Tim Hortons experience ever. I put 1 star everywhere, because you cant not put one.

Worst bathrooms ever.

Nice relaxing atmosphere, great service

Very friendly server! Great burger

Do you find your lettuce in a trash can or soak them in a bucket of water? I come there often and EVERY TIME your lettuce is thrown in the garbage. Also i added mayo to my sandwich (you can see the mayo i added) but could you put any less mayo? No impossible. Just look at that inedible lettuce so tempting

Not bad

Nothing wrong with the spicy chicken burger

The service was fast and courteous. The portions (burger) were much smaller than before. Unfortunately all the tables were dirty...

The Baconator is 6 bacons. I was right. I found 2 bacons(if I am being generous. 2 halves if I am being realistic) in the burger. When I asked them how many bacons are in the Baconator, the lady said we put 2 or 3. I answered: Its called the Baconator and not the hamburger with bacon. I think that there should be 6. They looked at me as if I was crazy. Now, after checking on their site, its 6 as I told them. It changes nothing in my life but how hard can it be to check instead of just looking at the customer funny?