A&W Canada in Montreal

Horrendous customer service

The place is understaffed, shame to the owner. You see the employees rushing and doing their best but they clearly need more help and training.

im sorry but these indian run fast food places have all turned decent food into absolutely trash food. Someone needs to say it sorry

Terrible service I was siting on my phone for 10 minutes before I order and I get bomb rushed by two employes telling me to leave or order which I obviously dis because that s what I was planning on doing anyways and while they was taking my order they kept rushing me and the food was cold after being served

Really slow down

Employees handle the food without gloves. I never saw the guy at least sanitize his hand. This place is without management at night. No health and safety protocols at all.

Service only in English. Impossible to order a Diet Coke and a Teen Burger in French...

Quick and tasty

The slowest staff in a fast food chain.

Budder(?) was SOOOOO sweet at 1am! helping me choose what to order during my first visit.

Trash food. Not fresh. The meat smells stink. I threw them into garbage. Never be here again...Not fresh at all! Garbage

Cheese was old and tasted wrong. Onion rings were burnt.

A sign open 24 hours but its always closed plus theres no respect for the Indians who work there, I never go there

Remove the 24hr sign. The doors were opened two employees were there but they weren t ready to serve . Never going back there again

Not the best but not the worst either! Let s say it s OK but it could be better in terms of service, cleanliness, attendance

Fast service I had beyondmeat burger and sweet potato fries

Nice and convenient

I had a fantastic experience with a delicious veggie burger, sweet fries, and refreshing root beer. The service was fast, and the ambiance was inviting, complemented by attentive staff. Highly recommended!

Best A&W in town

Really quick and excellent service! The workers were great.

I visit this place often, at least 3 times a week. The staff is very friendly and polite. Great service. The place is roomy and clean.

The service is impeccable

Good food , good place , the lady that served us was cordial and smiled witch is good for a change , petter than mcdonalds thats for sure !

It s better not to order hotdogs, cause one hotdog needs 20 minutes.

Good food, fast service

Best fast food burgers

Average A&W, yet deserves a dive star in everything for the beyond excellent customer service. Friendly, caring, and when they forgot my order, sincerely apologized and gave twice the amount of food. Just excellent. Food

Bravo to Mr. Pahram, at reception, present and speaks French! As well as Mrs. Karam in the kitchen! Understand and speak French. Order on site! Quickly done. Freshness, quality of ingredients, hot! Very pleasant atmosphere! Ate there! Recommends: Beyond meat, sweet potatoes, onion rings, spruce beer (open roof)! Vegetarian options: Bravo for Beyond meat!

Very disappointing! I went there Monday afternoon and they gave me stale food with dirty lettuce, without cheese in my burger and the bread was very hard to eat. There was one indian girl in the front and she is very rude and doesn t even speak English and french properly. And i am never coming back for anything and i suggest everyone not to go there. The food is really bad. If you are serious about your health don t go there. Because they don t even wash their hands.

my first meal in Canada and I was very impressed. Staff was very accommodating of the language barrier and the food came fast. I enjoyed my spicy chicken sandwich and myself and two friends shared the poutine, with sweet potato fries as well the meal was very fulfilling. I would return!

My name is not samira Nima mirkandan helly!!

Please update your screens where the menus are displayed, they show outdated info or food that isn t available anymore.

This place is always dirty when I go inside. The tables are sticky, the garbage is full, and the garbage is on the floor. There was no ketchup in the dispenser and when I went to go ask for ketchup the guy walked to the back to talk on his cell phone. The workers walk around like they own the place. Talking on the cell phone or to their friend. Three workers were standing in front talking but not one attempting to fix any of the stuff stated above. I asked to order in and everything was given in a take-out bag. No mug, no fry basket. Clearly to avoid having to do any extra wash. If this was in the late evening Id understand but this was mid-afternoon on a weekend. While waiting for food a person came in to speak with a manager about a job. The worker turned him away and told him they werent hiring instead of taking the persons info or telling him to return to speak with someone who could assist him at a later date. The food was warm and fast but Ill avoid dining or ordering from this a &w again. If you want this food, go to the Atwater establishment. They provide much better service.

This is my guilty pleasure food shop. What ever time of day or night, because they are open 24 hours, you can eat to your hearts content. I am a Poulet Chubby kind of guy. I cannot get enough of their famous chicken sandwich. Of course you can get breakfast, lunch, dinner and late night snacks !! For the burger connoisseur there is a wide selection of burgers for your choosing. The Forum is beginning to get her second wind, as new spaces have popped up and we hope to see the rest of the ground floor open to new businesses. But for now you have a few choices for food. A&W is one of them. Come visit them today !!

Terrible! It was after 4 am my hubby and I went to a New Years party and wanted to get something quick to eat afterward. We were not allowed to order anything. The priority was Uber orders. Could you believe there were about 10 people inside the restaurant who were not able to order anything? We had to wait 30 to 45 minutes. I and several others just gave up and left.

very good meal, good atmosphere, but the service was done by a person who speaks English so it was complicated.

I went it cost me $55 I arrived at home half of the items were missing I called at least 10 times my person never answered or called back

It s a really dirty neighborhood. No ketchup, service was ok

All the clerks didnt wear gloves and masks, same sanitary conditions as in India

I want to write specifically about location at 2313 Saint-Catherine. My friend and I are in wheelchairs, we went there before seeing a movie. The Restaurant is completely wheelchair accessible and very clean. The staff could not have been more accommodating; they were patient, allowed us plenty of time to order, brought our food to us, and made sure we were seated comfortably. When we left, the staff was there to hold the doors for us. If you are in a wheelchair, visit this location, you wont be disappointed. Thank you to the staff at this location for going way above and beyond to help my friend and I.

I really wanted to like A&W but I see theres no difference with other fast-food places. I asked for a mozza burger because I specifically wanted the BLT in it, specifically bacon. Guess what ? Got no bacon AT ALL. I was already in cinema, late for movie. I came back, asked what could be done, they had no suggestion. No rebate, no coupon. Its frustrating to face the same issues when you order and on site.

Best Root beer ever

Updating status to two stars, food is good, everything else at this location is bad. A&W corporate, you should send coaches to train them again, it so terrible it is almost sad.

The onion rods were burnt and too much oil.

Best non messy teen burger I ever had!

Fast and great flavor

Very clean and maintained store. Food as well. It testes best and delicious among other a&w

Like it

Despite the areas identity with homelessness and street people I felt safe here while waiting for a incident to be cleared by authorities in the Atwater metro. The young girl was very polite and my food was prepared fresh. Definitely will go back.

clean and high quality

Friendly staff

They have a very rich flavor, the service is exceptional, the place is very clean.

A and w Atwater is pretty decent. Here is my review for it. Good: 1) Location 2) Its somewhat clean. 3) Customer Service is okay. 4) Washroom is pretty clean. 5) Food is good and decent. Cons: 1) For dine in. It s pricey. 2) They need to be more polite to clients. 3) Menu needs to be clearly seen. 4) They should try compost but it s nice they give you mugs a fry basket to reduce waste. All in all. We will be back here again. It s a decent restaurant.

Love the bacon wrap!

My go to place in Montreal.

Burgers are very tasty, but onion rings really gross; greasy and undercooked.

I visit this restaurant frequently. Food is really delicious. Restaurant dining and washroom is always clean and neat. I would like to thanks Vidhee, who made my experience in restaurant wonderful. Vidhee is really friendly and professional employee of this restaurant. I would like to thank him for his incredible work and respect for customer. I would recommend all to visit this restaurant once.

I like this restaurant very much food is delicious and fresh stuffs are nice I give five stars

It was good

Clean, well organized, with friendly staff. Food is always freshly prepared.

Great food!!!

I eat there too often, never disappointed with the very good service at night!

Always great service at this A&W

Good burger but no milkshakes?

These workers are clearly overworked, overwhelmed and distressed. More workers are needed at pivotal times. Also, food safety should be adhered to and training must be done. I have witnessed full bags of garbage on the counter where food is placed and ordered, full garbage bags all over the kitchen. MAPAQ would have a field day with all the violations I witnessed in fifteen minutes alone. Vegetarian options: The beyond burger is pretty good Wheelchair accessibility: The restaurant is on the ground floor and there are no stairs.

Deliciously addictive and tasty! A&W fast food is a true delight, whether youre looking for a quick snack or treating yourself to a cheat meal. The menu at A&W offers a variety of mouthwatering options that will satisfy your cravings. From their signature burgers to their crispy and golden fries, each bite is a burst of flavor that will leave you wanting more. The quality of the ingredients used is evident in every dish. The juicy patties, the fresh lettuce, and the melted cheese all come together to create a symphony of taste that is undeniably satisfying. One of the best aspects of A&W is its ability to cater to different preferences. Whether youre a meat lover or prefer plant-based options, A&W offers delicious choices for everyone. Their Beyond Meat burger is a fantastic alternative for those seeking a plant-based option without compromising on taste. Indulging in A&W can be a guilty pleasure, making it the perfect choice for a cheat meal. Treat yourself to their delectable milkshakes or satisfy your sweet tooth with their tempting desserts. Its a well-deserved reward that will leave you feeling satisfied and happy. The service at A&W is commendable as well. The staff is friendly, efficient, and always ready to assist you with a smile. It adds to the overall positive experience of dining at A&W. Whether youre stopping by for a quick snack or enjoying a cheat meal, A&W fast food is a reliable choice. Their addictive flavors, quality ingredients, and friendly service make it a go-to option for many. So go ahead, indulge yourself and let the flavors of A&W take you on a delicious journey! Deliciously addictive and tasty! Perfect for snacking or treating yourself to a gourmet meal. A&W Fast Food is a real delight, whether youre looking for a quick snack or treating yourself to an indulgent meal. Their menu offers a variety of mouth-watering options that will satisfy your cravings. From iconic burgers to crispy, golden fries, every bite is an explosion of flavors that will leave you wanting more. The quality of the ingredients used is evident in each dish. Juicy steaks, fresh lettuce and melty cheese combine to create an irresistible symphony of tastes. One of the best things about A&W is its ability to accommodate different preferences. Whether youre a meat lover or prefer vegetarian options, A&W has delicious choices for every taste. Their Beyond Meat burger is a great alternative for those looking for a vegetarian option without compromising on taste. Indulging in A&W can be a guilty pleasure, making it the perfect choice for an indulgent meal. Treat yourself to their delicious milkshakes or satisfy your sweet tooth with their tempting desserts. Its a well-deserved reward that will leave you feeling full and satisfied. The service at A&W is also commendable. The staff is friendly, efficient and always ready to help you with a smile. This adds to the overall positive experience of eating at A&W. Whether youre stopping for a quick snack or treating yourself to an indulgent meal, A&W fast food is a reliable choice. Their addictive flavors, quality ingredients, and friendly service make them a preferred option for many. So, treat yourself and let the flavors of A&W take you on a delicious journey!

Fast, good service, good food !

Fast and courteous service

One of the best stores of A&W that I have been ...

Good, Vegetarian options: Vegi burger Food : 5/5 |

Great service! The team is smiling, which is a huge change from fast food!

This branch is 24 hour, fast and nice staff .

I got there at 1:00 am Saturday August 12, the staff where overwhelmed. But the experienced manager, handled the am rush so swiftly, with a beautiful smile and a gentle voice. Although he didn t accept my tip and put it into charity.

We needed a quick dinner before going to see Oppenheimer. Good restaurant for this kind of craving. Very good burgers! More quality than other restaurants of the same type. Thats the reputation of this chain and this branch lives up to it. Clean place. Courteous, fast and efficient service.

I think Montreal is a quiet and clean place, but the only problem is that the hamburgers are undercooked.

Poutine like always

Service is awesome! Burgers are good

ABSOLUTELY disgusting service. My order was missing 50% of the items. How can you miss a whole combo?

GLOVES!!!! HAIR NETS!!! TOUCHING MONEY THEN YOUR FOOD WARNING

The customer service at this A&W is fantastic. Ive popped in several times, and Im always delighted by the staff here. Great work, team!

The coffee was hot, the breakfast was acceptable, and the cashier was really nice.

The team there is fantastic , way way better then most fast food places downtown. Always a pleasure to chat with Karam, stellar customer service. I hope the owner is aware and shows his appreciation

Sub par A&W quality compared to other branches. Burgers weren t up to scratch.

Food was good. Had a Papa burger combo. Clean and nice atmosphere. Originally went to the so-called 24 hours McDonalds across the street but it was closed. Glad I went to the A&W instead.

Hard working employees make sure the food is delivered fast.

Always enjoy breakfast at A&W , nice touch to include Smuckers jam

We had a catastrophic experience. A disrespectful waitress, with no smile and not even having the decency to apologize for the order preparation time which reached half an hour. She preferred to throw out the orders and it was up to the different waiting customers to guess whose order it was. Inadmissible. We can understand that the job is difficult, but we can never understand the disrespect and condescension.

Very impressive how they are better than MC DONALD... (*WARNING THERE IS A PROBLEM THE SERVICE IS POOR HE DONT EVEN SPEAK FRENCH WORSE HE DONT EVEN UNDERSTAND IT WOW IT LASTS GOOD FOOD 24HRS BUT A BIG O FOR THE DAMAGE EMPLOYERS Wheelchair accessibility: Yes

Lady at the Cash was very helpful with the locked bathroom situation! As a paying customer very much appreciated!

No service in French and unable to describe my simple first name without fail.

6:30 am try to walk in and get yelled at cause theyre closed

Very good food excelent breakfast

I dont recommend this place . I ordered fries with souce and two combos .they didnt put straws and sauce . Fries werent even salted . 1/10

I love the concept of this restaurant

Awesome service all the time and super helpful employees :) they work fast but not rudely!

Ordered from here yesterday, but it will be the last time. They charge much more than other branches. The same Mozza burger, fries and drink combo that costs $14 at other branches was $20 here.

They always forget something in your order. Also they are always on a rush and prepare the food horrible

My experience at this location was a very fine time. The staff was helpful and made us a good breakfast and it was very quiet and due to not many customers at that hour of the morning, the service was appreciated by the two of us who dined in.

24 hrs very good service

Teen burger was great n juicy. The rondelles was not perfect but the portion was generous.

Very bad. Slow. Too long to get food. And it tastes worse than the usual A&W

this morning i ordered and they gave me a complete wrong order

I came here around 4:30 there was 1 person being trained on register and three other employees either cooking aor handling trash. I edited along with a friend in line for over 15 minutes to get my order taken. There were three other people in line ahead of me and one lady stated she had taken a chair to sit in line while she waited because she had been in line for over 15 minutes. I order the chub burger with pickels and no sauce and before I could ask for a drink tye cashier rang up my order and I paid. I advised the cashier I wanted a rooter as well she gave me one for free. I noticed there was no.lettwuce on my chicken sandwich and the chicken looked nothing like the image. Tye cashier offered yo put lettuce on my sandwich but priot to doing so touched her nose with her bare hands then grabbed the lettuce and my bun. I saw someone handling trash however didnt observe hand washing afterwards. This was a very disappointing experience and unfortunately can never again make A&W a choice for me or my family. The seasoning shaker was also empty . I feel.the employees need more service training and safe food handling training. Touching cash registers with your hands then touching food is a dangerous habit to get in. The attitude of the employees was friendly but everything else was abig disappointing fail.

The food was great. However, during the preparation, they didn t wear any gloves. In the time we are living now, food safety is important.

Decent fast food. Right next to Alexis Nihon

This is the cleanest Chain restaurant I have seen in my life. It is sersiously one of the few places I trust to buy my food from. Other restaurant managers should visit!

Foods are fresh, soda fountain for today was beurk rootbeer had a water down taste. Dinning room was crusty, and need a good scrubbing, must be an off day, ?. Usually this place is a 5 stars rating on my opinion. Disappointed for today

Friendly counter workers and efficient cooks help start the morning right! Vegetarian options: Beyond meat options

Similar to the American style but with its unique touch, really good burgers in Montreal, worth knowing.

My order was uncooked and cold. Inferior quality. Staff rarely wash their hands after using the cash while preparing others food. Someone from their office sent me an email with no result at the end!

I rarely go out for a burger. But this is certainly a good place to have one. Meat is good and the french fries and onion rings are also good. All in all very satisfied

It was good, no parking, we have to park on the street

Carisimo

Slow services and the tables were messy.

Man this place has been going down for a while. They always mess up orders and dont care, fries are always cold, its obvious they hire based on specific race, skillset doesnt matter, people running around not knowing what do to, probably not properly trained, place is always dirty and they just stand around not doing anything. I can just imagine how unhygienic the backroom probably is. They will yell, laugh, chat, with one another for 10 minutes before they even acknowledge your existence, done of this place. Edit: seeing a&w responding to bad reviews for the last three months but yet this place has been getting worse and worse just shows they dont actually care, not eating here again.

Not a very good burger not great service

Dry bun and patties. You will need 1 liter of water to wash it down. Not worth it at all.

This restaurant should no longer be in business, ate the driest burger of my life and left with FOOD POISONING. Beware, try at your own risk.

Worst branch!! I usually love A&W but avoid this branch at all costs, they touch the cash with the same hands they make your burger, so unhygienic onion rings were drenched in oil and soggy. Never again.

Never ordering again ! I asked onion rings iv got only onions!!!!

Worst onion rings Ive ever eaten. Moist and soggy. The Burger was good tho

I missed one order and take out, but when I came back, the clerk kindly made it again~~ The taste is not bad

La banane cetait tres bon . The party was amazing. Vegetarian options: The Beyond Meat TM is very good . Dietary restrictions: Dont wanna know about... The... Gluten?

We like this A&W, fresh food, drink and clean!!

Friendly staff, food was warm and quickly prepared, mostly clean

Had an apple pie. Was warm and delicious. More expensive as compared to the one offered by McD though. Sitting area wasnt quite clean.

Delicious Friendly staffs Sweet potatoes with sauce , so good Food : 5/5

Nice staff! Fast food is fast food.

The new manager or maybe the new lead guy is absolutely amazing. I ve never been welcomed or treated so well in a fast food place. Keep him at all costs!!!

One of the best fast food chains to eat a really good burger.

I like to go to A&W Canada a few times, the taste of the food is often fresh, the people who work there are always calm and patient with the customers despite their salaries needing more appropriate handling, they are people who work quite hard physically and psychologically as soon as they work with a clientele. We will understand this well! Vegetarian options: We just have to make our choice as we wish. Wheelchair accessibility: Those arriving in a wheelchair always have the choice of entering through a main door and taking the elevator if ever applicable its that simple.

Food is good, employees are nice even when in rush hour.

The food is great but they really need more employees for how busy it is.

Nice place. We went for a quick top up - a house fries and a coffee. Liked them both. The staff was nice and friendly. Everything went smooth. Its a 24 hours so great to have late night binge. Definitely recommended! Food

Onion rings burnt and barely edible at least the burgers were good.