A&W Canada in Montreal

Employé super bête! Je commande spécialement les frites de patates douce pour la sauce chipotle elle n est pas dedans! Mon burger moza n avait pas de sauce et la laitue etait brune! Ma root beer était rempli seulement au trois quart! Le fromage de mon buddy burger était soit brûler soit périmé! Super expérience 20$ pour absolument rien!

borgor.

Pay for 2 buddy double cheese bacon and get 2 buddy single no cheese no bacon and get pissed off when I ask for a change

Their juices are bad

It was good, nice staff, place not very welcoming but it was ok

One of the best A&W Ive ever eaten!!

I received 2 free mayonnaise and a huge glass of cold water Toilet available

The girl working in night doesn t know English and is working in slippers She is Soo slow that everyone is just waiting Food

Good hamburger at a good price when you have coupons. Fairly fast service. Clean place. Open 24 hours.

Best fast food burger chain.

The person at the counter was very friendly. Good A&W is always good!

Lack of hygiene specially during nights !!

Soggy burger very bland tasted only like ketchup. Very disappointed.

Very good service, they were only 2 and super efficient and kind, but the food was just meh

I can understand that when there is nothing you are bored but it is disrespectful to be on a phone call while they are serving customers. Havent even finished making my order and talking on his phone at the same time. Not just with me but with the customers after me too

They never answer the phone and when they answer hang up! The evening . THANKS

Convenient and quick. Staff are friendly.

the place smells very bad

Compared to other A&Ws in town, this one is amazing. The person at the counter was very friendly and the service was fast. Our food was well-prepared and delicious. I was worried because most of the ones Ive been to in town are gross and the service is slow with food arriving cold at worst and lukewarm at best. This one on Côte des Neiges will be my choice for next time.

The food was ready on time, hot, and well packaged for a mobile to go order ! You can t expect much more from a fast food place - quick and efficient service ! Thank you team !

Lack of skill! We havent even received half of our order! One guy didnt even respond well and ended up hanging up on me. In short, paid if you want to be disappointed in criss!

Very great respect for this small A&W with most often 2 employees who manage the rush with great sympathy and professionalism. Honestly you are lucky to have them, I dont know their names but they are two women, one at the counter and who also helps in the kitchen and one in the kitchen. Well done (We came to eat on February 5)

Best burger option in the area. Employees are super efficient and friendly.

not a good evening, unfriendly staff, unable to use a gift card (so I paid when it should have been a present) and did not ask for the choice of drink. To see again

The girl with the edges and long hair was rude and gave me the worst customer service ever! Didn t even talk to me and slammed my order on the counter. If you dont like your job then quit.

Have you had A&W before? Have you been in an A&W before? Then you already know whats up. Service was good. Food was fresh and quick. Tasted exactly as it should (higher tier fast food) Main dining room seemed clean enough. Did not use the bathroom for obvious reasons.

Decent staff.

Why would we need to pay 4 dollars for fries when Im already paying for the combo ? It means that when ordering a mozza combo youll have to pay about 17 dollars before tax, this is insane, Im never going to pay that much

My chicken buddy burger was raw in the middle! I am disgusted. I m never going back to this location again.

Fast service and pleasant staff

You have to wait 3-5mins before you are entertained by the lady with tattoo...

Very good when you have drunk too much

Good atmosphere

Burger is really good

Good Food

For the price, seriously, the Burgers are tough, excellent services, but zero food.

Not 24/7

The waiter/cashier had no energy, was very impolite. After I ordered, my food was still not ready, but she put my root bear, for 10 minutes, outside. Naturally, in this heat, I would like to drink a cold root bear (its your advertisement). she acted bad when I asked her to replace my root bear which according to your ad has a -15 degree guarantee. I told her if you dont like your job, change your job. It is not our fault that we eat here.

Everything perfect, and very good burgers

Small place

I have their beyond meat veggie burger a few times a week. (Without cheese to keep it vegan ) Its a healthy part of a vegan/veggie diet. Best burger option for sure. Get it !

always a good experience love the service. the Latina lady is super kind super friendly Food

Great stuff

The food was excellent. Everything you would expect from A&W. The fries and onion rings were cooked to perfection.

Parking: Its good and fast...

Very good burgers. The staff is very welcoming.

The place is a bit messy. The tables were not clean, so I had to improvise and clean myself the table I wanted to sit it. Sitting outside is not agreeable to me since a lot of traffic passes in front. But besides that, nice burgers and nice employees. Came back. Today the place was clean. No messy tables. Food always nice and employees very polite and nice.

Today the cashier tried to scam me and pocket my $12.30 change! He was making small talk trying to distract me, I couldnt even get a chance to upgrade my fries to onion rings. He said I cannot change the fries when using a coupon which is not true, Ive done it at other locations. Then he played dumb when I asked for my change. The lady in the kitchen seemed to be on it too, as she was acting awkwardly. Avoid this location at all cost. They try to withhold your CHANGE!

Very tasty and good service.

Very good and clean

Probably won t be ordering from here again, at least not late. Not sure what happened but the food I got last night tasted so bad, old and overcooked maybe? Tasted like rubber or something. Onion rings were undercooked pretty undercooked and the batter was all dry and flaking off. And I got a coffee instead of root bear lol.

Good service

Friendly staff & food as always. They have vegan burgers Food

I got what I wanted, its anw

Excellent service. The Latin boy is very kind and cordial. I recommend the sweet potatoes and the burger.

Great service from the late night staff. Very friendly, very helpful. Unfortunately I was missing my fries with my order but the service made up for it! Thank you!

Good food, very friendly staff and clean toilets, I recommend!

I love a&w. They have everything i look for in fast food: their all day breakfast sandwiches, the option to get any burger in a lettuce wrap instead of buns, and their chicken strips are addictingly good. Hot tip: get their root beer in a glass mug if you have the chance to sit down. It turns the drink into a kind of slush thats so refreshing! Their food is always fresh and it seems like they treat their staff well, because Ive never had any cashier ever act out or give attitude towards me or those Im with, even with specific requests. By far the most superior fast food chain. My only gripe is just that its not so healthy to eat fast food every day, so when i treat myself every once in a while, you know Im choosing a&w!

Best of ever

1st time went back since over a year cos last time no one would take my order no one could speak any kind of French at franchise I did make a review it must have been taken down since And this time I was served an uncooked burger... They replaced it with a fully cooked one but nah not going back there again or any other A&W

Burger

The best A&W around. Smiling, welcoming staff, the service is fast and quality. Everything is perfect, thank you again!

Worst a&w service Ive visited... Overcooked egg, cold sausages and half bacon, its off to a bad start one morning

Great staff

You need to go there. The service was realy good.

I went to the A&W on Côte des Neiges, Monday March 28, 2022 around 10:15 p.m. and I ordered 3 Teenburgers, the counter attendant told me that the special no longer applied, although it was displayed on the poster in the window and on the light panels at 3.99. When I brought him the poster he told me that I was lacking respect and that I was racist since he was an Afro-Quebecois, who knows the reasons for this reaction . No more A&W restaurants for me. What a blatant lack of class.

Good burgers and onion rings.

The burger was good, the service quick. On the other hand, the table was dirty and the seats in the center were very unpleasant.

A pleasant fast food, The employees are mostly pleasant and understanding.

I was at A&w Côte-des-Neiges during the rush, I was surprised to see that despite the fact that there may be a lot of customers, the employees manage to maintain a united team spirit and take out orders in very quickly, I received my meal 2 minutes after ordering in addition to that a fresh meal which had just been cooked, I wanted to congratulate all the staff and their wonderful working atmosphere. Thank you

Armel is very friendly and very professional.

Armel is a very friendly cashier who listens to his customers

The best.

This A&W Canada has good service.

Perfect !

Much better than mcdo

food is fair but price is expensive

A&W very dirty and dilapidated it really Need to reno employ didnt know where to go Machais from one side to the other the worst restaurant That I visited I do not recommend and deny more to this restaurant A&W waik up it sullies the reputation next to the snow opposite second cup

Very good

I love A&W burgers. But some how Taste was bad in this branch

Very fast

Very questionable breakfast: poorly cooked sausages, insufficiently toasted toast, very long waiting period. Courteous cashier on the other hand. Note that my last bad review of another A&W had no follow-up, even though the manager encouraged me to forward my complaint to an email address. So at A&W, we dont care about your opinion. ps: the restaurant is dirty, both in the toilets and on the floor (near the window, the table posts are covered in old black grime). FIRST AND LAST TIME

a bit slow but the staff was friendly

April 2021 Disappointed with the wait to have a threesome. 20 minutes of waiting while 10 customers *or more* came after me, all because I didnt take the sandwich that was already ready BEFORE literally paying. (And yes, thats what happened and explained by the employee at the cash register who offered it to me). The person who seemed to be the manager or shift leader asked me to wait 10 minutes (??) outside (covid: no problem), while I made my order. Finally, entering 8 minutes later, I see that other customers are being served non-stop. Once the place was LITERALLY empty, 18 minutes after paying, they gave me my order. Not strong. 10 minutes? That means 20! Go away! I saw the orders of the customers in line behind me being completed before mine: I was systematically put last in their priority. Incredible, -after- the customers who were in line behind me, and those who came in to order when I was outside! Worst service that has happened to me at a fast food restaurant in several years. Probably I would have gotten my hamburger if I had asked for the one that was done, the one that was not as I ordered. The cashier apologized, but not the manager. I waved to him as I left, I think he understood that my experience was probably the worst hes seen in a while. At least he was courteous. If I had the choice to go back, I wouldnt and would go to the restaurants nearby, even though I liked the A&W.

Ordered a chicken burger sandwich and it came without any of the ingredients and when we told them about it they said we re out of the ingredients!! Really bad service.

People talk about the service but we forget that in this place hygiene leaves something to be desired really very very dirty plus the cashier handles the money and then she touches the food with her hands and still no gloves for the cooks they touch lots of things at the same time and they handle the food without embarrassment and so on I was just passing through really disappointed never again I will go to AW

23 Sep 2022 @ 1:45 PM: Politely asked if I could have the Beyond Burger without mayonnaise, if this was usually included. Received some attitude from this but brushed it off. After, I asked if they had diet root beer available. The cashier then thought it d be funny to ask her supervisor if the root beer had any mayonnaise. Walked right out. My questions were such ordinary and routine questions. Guess the staff there is too incompetent to know how to react to them.

Ordered online, 1 liquor and a fries were missing. Impossible to reach the restaurant, always busy. Really disappointed, wait another 30 minutes well let it happen but make sure not to be charged for what we didnt get.

They have different burgers than other chains. It is a proudly Canadian channel.

I went there and after 3 minutes, my burgers were ready, extremely hot and delicious; the cashiers and cooks are very open and smiling, very nice team, I highly recommend it, cant wait to go back!!!

Not bad, but I won t try it again.

Excellent place, nice experience. Recommended

Nice food. Really nice hospitable staff

A Canadian fast food with an interesting concept of burger size (baby, mama, papa...) But very often run by people who speak French very poorly or not at all... and English!

Very delicious burgers

I went to A&W on St Catherines, Montreal. For a Coffee Then I Went to the Restroom, I Never Seen so many Syringes/Needles On the Floor!

This location is amazing and unlike the one in Atwater they are friendly and fast. Like than 5 minutes my papa burger combo was ready.

I arrived and waited for 4 minutes to order, and while I was IN THE MIDDLE OF ordering it turned 11 and the cook refused to make the breakfast menu. Absolutely terrible. Cook was a tall male with a beard I should add there was only 1 other customer in the building...

You know how they always encourage you to use the mobile app for pickup etc? Well I bought into the hype and did exactly that, only to wait for an hour in store waiting for my order, to realize my order was ready 30 mins ago but no employee bothered to call my name. The mozza I ordered was dry and unedible. The patty was worse than McDonalds and that s an achievement. If you want a decent burger, go anywhere else. A&W has gone stupidly downhill in the last few years. This is the 4th time in a year that I go to an A&W in Montreal only to be super disappointed by the quality and service.

Good place!

Good team

Best best fast food burgers

Incredible Beyond Meat burger with super tasty Sweet Potato Fries with Sauce !! :p ~

Normal.

Good restaurant with good meat..

Good place, I like the service. Often kind employees are mobilized. I received my drink full and more sauce without asking. Fast service and better than other A&Ws. I recommend it if you want to eat well and not expensive. Plus, there are coupons you can use

The Beyond Meat burger is really small . Its too bad it doesnt come with dairy-free cheese; its just lettuce and a patty on a sad-looking bun. Its only redeeming quality is A&Ws special sauce. The kitchen staff put 10 shakes of salt on my onion rings. I might as well have eaten a spoonful of salt. But the onion rings tasted good underneath all the sodium.

I almost got sick with a friend because of their onion rings

Poor service, excessive waiting due to non-organization. The cashier allows himself to be arrogant with customers. DONT GO THERE!

Nice plan

Awesome service!!!

Friendly staff and fast service ....

Good place and fast service

I had to wait a long time for my burgers, poor service. Luckily the burgers were good. Very small premises and hard to find parking...

So cheap when using coupons ! One of my to go fastfood restaurant in town

Service is unreliable and slow.

Good food

Poor parking,

Overall ok

Long time wait

An A&W and everything thats more A&W.

The burgers were good but so slow..... Dont be in a hurry!

It was okay. Didnt clean the tables or boots.

If you drive, watch out out for parking because of construction

3rd time A and W messes up my order. Twice with Uber eats and once at the counter. Something s really wrong with that store. Last time I set my foot there or order anything. Really disappointing.

beyond meat... mmmmmmm

If the owner is reading this you need to look what your staff is doing. They never prepare the uber deliveries before driver arrives. Upon arrival they pretend that they didnt know the order was there. Happened to me and my fellow drivers more than once.

Excellent hamburger and poutine.

Ordered burgers with cheese Paid for burgers with cheese No cheese in any of my burgers

I place to nostalgically remember.

Hats off to these 2 workers who struggle to do everything... The food was very good and especially hot!

Went to get a breakfast meal this morning. I had a digital coupon which I showed to the manager. She kept insisting I scan it even tough I told her theres no barcode. After the 5th time I had to walk out because I was about to loose my cool. How lazy do you have to be not to be able to punch in a few letters and numbers? All your other employees do it, why cant you? Happy holidays...

Bad, bad, bad

Order took to long but the service was good.

Slow service, no hand sanitizer.

Fast service and well prepared meal

A little dirty but the food is good and the employees efficient.

Great food Quick service