Dairy Queen Grill & Chill in Moose Jaw
1711 Main St N, Moose Jaw, SK S6H 4P8, Canada
About
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Business Hours
Services
Photos
Reviews
Most Mentioned
Please employ people who can fluently speak and understand English. I shouldn't have to repeat an order a dozen times. Your cooks also need to learn that items like chicken should be cook to proper temperature as I received an under cooked chicken burger.
I just want to say thank you to the staff at Dairy Queen Moose Jaw! Dairy Queen has been one of the only things I can stomach while pregnant. After some car troubles, we showed up with 2 minutes left until they close and the staff were so understanding and awesome, they made my food fresh and super quick before they closed up for the night without a single complaint. It made my night! Thank you so much DQ! - Sincerely, a sick, and hungry pregnant lady
Kat was amazing. She helped me find something gf, corn free and soy free. The food was delicious. I would come here every day if I could. Thanks Kat!!
My husband and I have been going to DQ all across Canada and US. We always order exta pickles and extra mustard and NEVER has anyone said there was an extra charge! 2 dollars for each extra!! We love their burgers but won't be back anytime soon. One employee snuck us a couple packs of mustard which was nice. Then the other employee ..To make it worse...there were 8 packs of ketchup in the bag and all we had were burgers.
My wife left a review on here about not getting the right blizzard even though she tried to get it remade a few times. Now she ordered a blizzard and they swore up and down there was cookie dough (only one scoop when apparently if you order a cookie dough or a smartie cookie dough explosion you get 4 scoops) she argued with them for 10-15 minutes that there wasn’t any and they kept saying they put it in, but she finished the whole thing and there wasn’t. Then they tried saying there was some on the bottom and all these excuses when she had finished it there was absolutely none. Then they told her to contact skip and they could potentially refund the cookie dough cost but tbh they won’t because it was the dq that messed up, not them. This isn’t isn’t the first time, but they mess up the blizzards or forget one every time we order. She couldn’t do another review on hers because she already had one about how they messed up before. We definitely wouldn’t recommend it to anyone. The customer service is bad and so is how it’s run.
Probably the worst dq I've been too. Chicken wraps were dry & gross, even drinks were odd & watered down or something. Bananas in banana split were complete mush & old too. No wonder the place was empty at lunch time! Wouldn't bring food out like all other dq do.
FYI: DO NOT waste your time doing the contact us thing they suggest.. They don’t look into the concerns at all, all they do is ARCHIVE the issue and forward it to the owner. One of the managers finally called but they cant find the order after two months, so basically it was a call to double check so they can get their staff to make it right… I shouldn’t have to be the one to do basically a survey of questions to helo your staff make things right.. They should be trained to make it right to start with imo, as things have been messed up every order, forgotten items and the prices just keep going up with less food, with lots of encounters like I had repeatedly happening. If the owner cared they would read the comments on their franchise and be trying to improve things themselves. I’ve not gone to the DQ since this disaster and with as little as they care, I plan to avoid all the chains. I rather get ice cream like Foothills which is homemade ice cream at co-op, awesome flavours and for a small tub, it’s as much as the one large and one small blizzard we got that day. WAY better ice cream, none of the hassle of dealing with bad service every time. Plus other chains give more food for the burgers and fries, at a cheaper price! My latest experience: I went to get a Wonder Woman cookie dough collision blizzard with choco chunks added. I think the kid was in training which okay if he is, but the manager tells him it’s wrong and asks if he knows what he did and he says yeah, yeah I just added Oreo to it and walks off, there is another employee helping him and telling him it’s so similar and the only difference between the two blizzards he was thinking of was the Oreo, so I say no, this one has chocolate ice cream, not vanilla. She said yeah I know, then she walks back to him to make sure he knows what he is doing, tells him to make it exactly like he did without the Oreo and he said yeah I got it now. I had the Oreo in there and forgot to take it out, but I got it now. She never told him to put the chocolate ice cream (hot fudge to the vanilla to make it like chocolate, w.e.) in and correct that, so again I got it wrong… I couldn’t even correct them again as my husband was now very late for his meeting as I had to wait in line a few minutes, then wait for it to be remade and I just had to walk off because redoing it again just wasn’t an option.. So, now I have a blizzard that without the chocolate (hot fudge added to make it seem like chocolate w.e. Since i was corrected by the manager a bunch when talking to them 2 months later), just doesn’t taste right at all and for $10 for a small you’d think after doing it and having three peoples input in making it, even with the kid being new, one of the others could have made sure he was doing it right because they sure didn’t.. I even had showed them on my phone what all should be in it and how it should look and that it should be chocolate.. (which they say its vanilla with fudge in it, still makes it taste like chocolate, adding fudge to it makes it pretty much chocolate ice cream. 🙄) My husband and I have got wrong orders a lot here and this is just another long line.. There is a picture of what mine looks like and what it should look like..
Very solid, higher quality burger. Excellent onion rings - the best in the fast food space. Subpar fries, which is why DQ will never get a 5 star rating from me. Fries need a revamp big time. I have a nostalgic love of the bacon here as well. Friendly service and good interior. Recommend if looking for a homemade style burger with flame grilled flavour.
Fast and friendly
Good food
Icecream has gotten extremely expensive
The Double Cheese Burger gave me an Upset Stomach for the rest of the day. Plastic Atmosphere and Service and the size of the Hamburger was somewhat Small. Not like the DQs that I knew from when I was a Kid!
Tried the chicken wrap. Was tastey but small. If you have it as just a snack its an ok size otherwise buy two with the deal they have on right now and get the drink seperate
Easy meals, when Dad had to cook.
Overpriced. $5.40 for a small dipped cone..
The chicken wrap we had was lacking in freshness and warmth.
$1.99 for a shot of whipped cream on a small milkshake =$8.00 $0.70 for extra pickles on the sandwich. Beware on the up-sell.
They take absolutely FOREVER with orders.
I love the cheese burgers
Service was excellent. Staff were happy and seemed very efficient.
The staff went above and beyond to make sure the cake I ordered was exactly to my specifications. Great service!
Joeys fish was breaded fresh and then deep fried.. very good
Awesome food everytime I go staff there is professional
This place takes not fast food to a whole other level, brutal
Reliably messes up drive through orders
Waited 20 mins in line when 1 person was ahead of us. When we got to the front the guy couldnt understand what we were trying to order finally we just walked out . Will never go back to this location ever
Standard DQ
Good food and good service
Really poor service. Hat to wait 25 mins for 2 blizzards and we ordered 1 oreo and 1 chocolate fudge. The oreo we never got insted it was a reese which we hated and the chocolate fudge hat few chunks on the top the rest was plain uce cream. And $17 for that.very poor. Who ever works there is putting the name on a bad list. Very disappointing on my husbands birthday on top.
Not sure why but I got a small Sunday dish sized pecan mudslide today. I have ordered this Sunday since I was a little kid and its came in a small cup instead of a bigger cup. When I was little it was too much to handle so my grandma would ask for exactly what I got tonight but was told that they didnt make It in that size. My girlfriends order was also wrong.. not sure why they cant get their staff trained properly.
Blizzards are always bussin, fr fr
Went through the drive through tonight about 20 minutes before closing time. I was told they didnt have any burgers. Pardon moi? Its too close to closing so we dont have any burgers. So why say closing is at 10, when you really mean that closing is at 9:30? When restaurants say they close at 10, thats when they stop serving food and then they take the next half-hour or hour to clean up, shut everything down etc. Im tired of food establishments shutting down early to get a head start on closing. Dont give us a fictitious closing time. Its a p*ss off.
Awesome meal!
I have been to two kids birthday parties at lunch time recently and was impressed with this location. The space was clean and the staff were very helpful. The kids liked the food. I have ordered ice cream cakes twice with images that werent in the book and they came out great.
on the left is a peanut butter parfait minus the peanuts,add Carmel,add pecans. On the right is the pecan mudslide. They reduced the size but the small version is ok for me, the big one is the husband.
Spicy grilled chicken was horrible. There was so much sauce it all fell apart as soon as you picked it up. I came here cause my husband looked forward to a strawberry sundae. He wanted me to check the bag before we left the window but there were lots of cars behind us so I just suggested we move on to not create delays. Guess what... they forgot his sundae. Root beer drink was okay.
The flamethrower isnt hot like when they first came out. But this time around it was tasty and looked good to eat .
Worst dairy queen ever will never return food was not good service was meh
Had a review written that once said the cakes were the best part. Im thinking now it isnt incorrect but should note that, yes, the cakes really are the best part. Everything else about this place sucks. Serving sizes are decreasing, quality isnt there and the service is also lacking more and more. Would not recommend. Also, DQ Fan Response Team parade ditch the canned responses and actually do something about this. Thumbing through the reviews I see quite a few other people arent pleased..
Rude over a one cup worker tried to fight us
Forgot half my order. What I got was good though. Food
Make great milkshakes
A great place to grab an evening DQ treat after a long hot day of yard work.
Very quick service and the food is great.
Its really good. Staff very friendly Parking: Its just a very small parking lot. They could use more space Food : 5/5 |
My blizzard cup had 2 significant holes in the size of the cup that leaked ice cream all into my cup holder on my way home
Always great Blizzards
I have been to many Dairy Queens in Canada. But MooseJaw Dairy Queen is one of the best. Good Food, Good Service, nice atmosphere. Its like having a burger and fries at home.
Cleanest DQ I have ever been in. Very large eating area and kind staff.
Quality is gone. Prices ridiculous..bye DQ
Food was picture perfect, tasted great, and was made quickly!
So I got this cake from them. I specifically told the girl working there to write the name in the middle. Firstly she messed the white part of the cake and then she wrote the name in a bad writing and not even in the middle I m never buying anything from them again specially cakes.
Good food good staff
Trash
Food was fantastic! Fresh food and friendly fast service! Great experience:)
Fast food is ok
I mean its a DQ good food and service
Trash. Ive been ordering the SPICY wrap for years, and recently, the last 2 years or so, they NEVER make it correctly, it always comes out as ranch and I have to call in to complain and tell them to remake it. I figured at first it was just new staff messing up, but its been consistent for the last 2 years getting the wrong wraps made incorrectly. Dont leave the drive through unless youve thoroughly checked your bags and made sure that your order is 100% correct, because they DO NOT LISTEN. You can see clearly in my picture the receipt says FT (Flamethrower) aka spicy wrap, not ranch, which is whats clearly on the sandwich. the FT sauce is orange, not white.
I am enjoying the fudge bars!!! They are only 1pt on my WW plan so they allow me to enjoy my chocolate cravings without using up lots of points.
They dont understand what extra ice means. I love having their ice but only one of the workers understand when I say extra ice (fills up my cup with full of ice then tops it off with ice tea) the others just barely give me any ice or give me a cup of ice tea and a cup of water (???) without any ice. I literally come here at least every second day yet for the 100th time I got my drink without any ice.
Good food and friendly service.
Skip order delivery to costumer
Seriously so disappointed. Service here is largely hit or miss. Especially since the drive through is bar none the slowest in the city and maybe the next. But I tried again and I understand that costs go up but the onion rings I got basically ended up at $.50 each. Not the end of the world but that was after I got them to try again on my burger. 1/2 hour later I m eating an ok burger. Overpriced onion rings. And a medium blizzard for $24.34 maybe not next time. or the time after
Foods amazing definitely would reccomend getting poutine here its amazing!!
Waited almost 45 mins in drive thru, ordered the 4 piece strip and fry-rings basket. Ended up getting a 3 piece, fries were soggy and almost raw, onion rings super soggy, dont think they were cooked long enough. Absolutely disgusting. Threw it all out, will never return to this one ever again.
Great icecream
Always fast and friendly staff. Have the buster bars shrank though? Lol
Absolute garbage. Go somewhere else. This is a waste of your money. Got a chicken sandwich that tasted like it had been made yesterday by a drunk squirrel. Chicken was insanely tough and stringy. They also forgot a burger in my order. Wait times were stupid long. Just go else where. 10 out of 10 dont recommend.
Always my first option for fast food! The kids love it too.
Had to have a cotton candy cheesecake blizzard
Staff was quite helpful
The Best Dairy Queen in Moose Jaw!
Great food! Amazing ice cream. Also able to print pictures onto cakes, which I think is pretty cool. Down to it though: Burgers are some of the best in town. Fresh produce used. Never found brown lettuce or soggy pickles. Fries are usually crispy and lightly salted. Smaller portions of fries. But never complained. Their chicken strips could use a little love. They are great but sometimes can be a little dry. I still like to order them anyways though. Ice cream has never let me down here. Blizzards are probably my favorite treat. The multiple new flavors has put my sweet tooth in the right spot. All in all a solid 4/5.
I m still wondering why this DQ deserves 3.8 star with worst Customer service. Waited almost for the 5 minutes to give my order, everybody was passing through us but no one took our order, not even greetings. Supervisor was also there, if she don t know the meaning of the customer service, how come she become the supervisor? Won t go to that DQ ever who even don t care about their business. Will recommend my friends as well to never visit their. Dissatisfied with the customer handling.
Yummy! One of my favourite places to go for ice cream and cake. Love the different flavours.The quality of the products are great.
Great place for provincial lacrosse finals! Thanks Moose Jaw!!
Worst DQ I have ever been to. The service here is so slow. We waited 30 minutes in the drive through. And they messed up the order of the person in front of us. Horrible.
Its good. Service was quick enough. Line ups.. hot day.. on par fast food. But is tied with the other food outlets (fish, salad, pizza ) make it the 4 star rating.
DQ products are good but might be the slowest DQ in North America
Parking: Lots of parking but getting in and out of the place is tricky. You can see it from angles that the roads or traffic wont allow you to go. (Cant get there from here) Kid-friendliness: Dairy Queen has a kid centered menu. Ice cream!
Literally I cannot believe I just paid over $8 per kids meal. When she told me 3 kids meals was over $24 I almost fell over.
Really slow had other orders ready before mine they were standing around
Just left this place, what a joke. Waited at the counter for over 5 minutes without a single person even making eye contact with us or greeting us (there were at least 10 working). We re driving elsewhere, figure it out.
Run of the mill DQ. Never disappoints!
Too expensive, not affordable!
This location needs to improve wait times in the drive thru. The problem is either poor staff training, or just plain incompetence. The wait time was horrendously long for a sundae and a fudge bar.
Just stopped in to grab food on a road trip, the girl handed me my food in a bag stapled shut, by the time I got 10 minutes out of town I opened the bag to find small black bugs crawling in my fries. Immediately gave me the ick so probably will never return or recommend this location.
Ordered a blizzard cake online the day before, arrived to pick it up and 3 different people had to be consulted before it was brought to me. Also ordered a meal to go and they tried to ring them up separately on 2 different terminals. Agonizing process.
Vegetarian options: Fries and salads. Parking: They have parking. Kid-friendliness: What kid doesnt like ice cream?
ZERO stars. I thought I was ordering ice cream but I was given chocolate soup. Absolutely awful this is the last time we partake in this location. Its gone so far downhill with its quality.
Smallest 4 person tables ever!
We had burger mushroom and onion rings which we were really good! Will be coming back soon for the fish and chips on Tuesday!
The staff provide quick and positive response every time.
Joeys French fries were cold and not very good. The fish pieces were ok for Tuesday special price but not if paying regular price. Service good but table cleanup was slow. Cafeteria seating is for quick eats only.
Excellent dinner
Milkshake was a disgrace. Ive had better chunky soup than the amount of ice cream that was in that thing. Would be a shame to even call it a milkshake. Dont be sorry be better. Cant reply to the message underneath me so edited my post if you look through the negative ratings this has been going on and never fixed they dont care. They just want your money boycot this place.
Ordered an icecream cake it was what we ordered and ready on time. I just cannot believe how expensive they are now
Barbeque sauce ON TOP of my burger. Dunno how this happened, but it looks like it took effort. Disappointed.
Service is good
S l o w
The young manager lady is rude and ignorant. Ill never come back
Decent fast food!
The manager at this location is phenomenal! She went above and beyond on my cake order!! Thank you so much!
Staff had very poor communication skills. We had some online coupons that i showed staff. They had the redemption numbers, but when we left we noticed from our receipt that only 1 had been included on our bill, no explanation. Likely will never go here again.
Not very polite unfortunately
Staff sometimes seem very busy and rushed. Order is always correct.
Great food good price and fast
Drive thru is terrible at taking orders and keeping the order right
I really love their Flame Thrower Mini wraps. If your into spice, Go to them
The staff was very friendly & the food is good!
Ice cream is always great. $7 meals are pretty good include dessert. Clean establishment.
Very slow service inside and the drive thru. Theres nothing fast about this food.
I love this D Q. They make the best mistakes!
I ordered the banana split and they gave me an already made and melted one that they got from the back. It seems that someone sent it back and instead of throwing it away they tried to pass it on to me. When i told the lady that it was melted she silently took it from me and made me a new one without an apology or even a smile. Safe to say i wont be coming here again
Love the flamethrower burger at DQ,thats my favorite, but all there burgers are really good, then to top off that meal try one of there dipped I e cream cones,there icecream is the best .
Rude staff with no consistency in application of coupons
The queen wasnt there
Great, the best moo latte.
Very expensive ice cream cones
Very clean and good service. The food was excellent.
It was good just expensive
Clean, accurate and friendly!
Slow service
Always up for ice cream! Want a good burger? Come here!
Quick and accurate
They make the employees wear masks, I wont support this business anymore
The main staff are fast, pay attention to details and super friendly.
Typical Dairy Queen located in a small food court
Gotta love the cream... burgers & strips are pretty good too!!
Ice Cream fixes several aches and pains
Good food but they forgot my milk shake.
Fast service and they got my order right!
The ice cream cone was so small that two or three licks and it was cone only the hamburgers were cold just thrown in the bag willy nilly the onion rings, few as they were was strewn out of there container and grease from them had the bag soaked how do they stay in business I will never figure it out
Quick stop for a bite good meal.
Super crazy line up at 8:30pm on a Thursday evening in minus 28 with windchill! Guess Im not the only one who craves blizzards in the winter haha! Even still, great service, great cheeseburger and always amazing smartie blizzard!! If youre feeling a little adventurous ask for mint with the smartie, its soooooooooo good!!
Delicious food they have!
Cant seem to get order right
Our whole family goes here, its usually always quick service . Although theres usually a younger noisier crowd here, we never have had any major problems with them.
No one in the drive through but me, only one car in parking lot. 4 employees standing around, one other employee was making my order of 4 blizzards and she was in no hurry. After 10 minutes waiting and watching them through the pickup window, i left
Great place for Dairy Queen ice cream , burgers and more
Amazing service
A great restaurant but missing the point when it comes to the Covid safety procedures. They are wearing gloves while handling both food and money without washing in between. Sadly they have not been informed better.
Please fix the front door.
Ordered, waited for 25 minutes, put wrong orders together. Brutal service! Totally ignored the lady behind us for the last 10 minutes we stood there. Got to the truck and half the order was wrong, not standing in line for another 25 minutes thanks.
Server was very friendly, especially with our noisy toddler. Service was prompt and food was excellent.
They forgot straws again. Got shorted on our fries and onion rings
Alright only problem is the drive thru always takes minimum of like 15 mins
Great service
Fantastic service at the front counter. She was very friendly, helpful, and amazingly funny!! Must have been a manager or supervisor as she was jumping in to help everyone but was right in there to make sure everything from food quality to service was above and beyond!!! Thank you!!
Its not fast food when you have to wait at a table for a server to take your order. But if you want take out you can order at the counter?? Makes no sense.
Absolute terrible customer service. We came in from out of town I had pre-ordered a cake as we were on a time crunch. Not only was the cake not what was ordered they had not even completed the order (Had not written the message yet)- I spent half an hour waiting. Absolutely unacceptable! Would not recommend!
Worst service i have ever seen it almost takes 30 minutes just to make a icream and even the staff members are not helpful.
It is ok I was hoping to get a Chilli cheese dog but they didnt have any they must have gotten discontinued so I ordered a poutine it was alright but I got a solid piece of gravy. That was kinda of off putting
Hands down the slowest fast food location Ive visited. My family and I get a treat from here once a week, and its a running joke. We wait ages at the drive thru speaker before our order is taken, then we go and watch through the window for minutes on end as 7-8 staff members laugh and joke and wander around until (eventually) our order makes its haphazard way into our hands. Equal parts hilarious and exasperating depending on your mood.
Chicken strips are amazing
It was pretty fast at how busy they were , but missed part of my order but overall good
Clean and separated
