Tim Hortons in Mount Pearl

5 Merchant Dr, Mount Pearl, NL A1N 5J4, Canada

★★★★☆
(293 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 5 Merchant Dr, Mount Pearl, NL, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
5 Merchant Dr, Mount Pearl, NL A1N 5J4, Canada
Plus Code
G52R+M8 Mount Pearl, Newfoundland and Labrador, Canada
Time Zone
America/St_Johns

Business Hours

Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Closed
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Services

Service options
Delivery Drive-through Takeaway Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Catering Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.7
★★★★☆
293 reviews

Most Mentioned

drive thru (15) bagel (7) lunch (7) timbits (4) clean (4) pay (4) chipotle (3) muffins (3) napkins (2) dark roast (2)
5 stars
125
4 stars
71
3 stars
33
2 stars
21
1 stars
43
★★★★
November 13, 2024

Stopped in for lunch since i was over at motor registration. I haven't been to this location in a while, but the food i had was fresh, and they let me know before finishing my order that wedges were going to be an extra 10 minute wait. The wedges were perfectly fresh, and upon requesting an extra sauce, they provided a cup of extra sauce for me. All in all a great tim's location thats a little poked away

★★★★
November 4, 2024

Pretty good food inflation crazy though

★★
September 28, 2024

I was in the drive thru for 5 min and 4 cars in front of me and no one moved. Then I went into the store and took another 4-5 min to get served and no one was in there. It was super slow

★★★
September 26, 2024

Took my pup, my ride or die, for a timbits snack 😋 tried catching up on some BBS26E32. Didn't go so well. Here's to family vacation

August 31, 2024

When I always buy tea but there was a woman from Indonesia 4 times who did not serve well and always gave me the wrong one. and I tried to tell him that what he was giving was not good, then he would laugh rudely. I hope you don't hire like that....

★★★
August 28, 2024

Tim Hortons, 5 Merchant Drive, Mt. Pearl, NL. Employees constantly not changing gloves in between tasks. When I was there this morning an employee came from the back room, took my order and payment then proceeded to make my tea and prepare my bagel all with the same pair of gloves on his hands that he had on while in the back room. And this seems to be a common occurrence at this store.

★★★
June 25, 2024

Visited Merchant Dr, Mount Pearl, NL store. I spend around $4o a week here. So the Walnut crunch is back?? Really?? The walnut crunch donut I got wasn't much bigger than a tim bit! Half the size as the original Walnut Crunch. So you "bought is half back" Do better!

★★★★★
May 16, 2024

I had the toasted BLT Bagel sandwich today. It was ok. Not much of a taste without some kind of sauce or butter or anything lol. It filled me but won't get it again unless they start adding an option to spread on the bagel. Like chipotle sauce. Other that that the service was friendly and fairly fast for lunch time.

★★★
Local Guide
October 22, 2024

Not as good as Starbucks

★★★★★
Local Guide
September 22, 2024

Great quick food

★★★★★
Local Guide
July 22, 2024

Always a good coffee.

★★★★
June 22, 2024

Nice place.

Local Guide
June 22, 2024

I dont know whats happened to Tims, but I will not return. Terrible food. A cold bagel inside, barely toasted, cold hard non-spreadable cream cheese, and a steeped tea tasting of dirty sock water.

★★★★★
Local Guide
June 22, 2024

Love the place to have a coffee

★★★★★
May 22, 2024

Great place

★★★★
Local Guide
May 22, 2024

The usual fare but super friendly and efficient staff! Some products were not available but the alternatives were good. Worth a visit.

Local Guide
January 22, 2024

Restaurants 24/7 but doesnt stock donuts regularly only bakes donuts once per day and once an item is sold out its sold out for rest of the day. Such poor service your a bake shop thats open 24 hours you should be baking regularly. especially donuts like the dream and the new retro donuts that are heavily advertised

January 22, 2024

I spent almost 50$ for coffee and sandwiches, got sandwiches without chipotle sauce in all 4 sandwiches. Worst experience ever! Even not answering call, tried to call many time on store number.

★★★★★
January 22, 2024

Manager is awesome. The way, he is dealing with customers, is also very impressive. I would like to come again soon to have sandwiches with chipotle sauce. We really appreciate service of manager. Zach you are the greatest manager i have ever seen!

December 22, 2023

Never have any soup or if they do got no chicken to put in it. Also very dirty

December 22, 2023

I live nearby and visit daily. Error rate is a frightful 50% OR WORSE. Incomplete, inaccurate orders are the norm at this location. Staff hyper focus on getting the customer thru the drive-thru with little consideration to cust satisfaction. Check the order before you drive away. I am a big fan of this company but this store is a disaster.

December 22, 2023

Wait 20 mins in the drive thru to be told they don t carry oat milk at this location. Why? It s a big store. It s advertised on the screen. As a company, Tim Hortons is so annoying

★★★★★
Local Guide
December 22, 2023

Short line up upon arrival. Coffee and breakfast bagel were delicious.

★★
Local Guide
December 22, 2023

I was disgusted to see a very unkempt man(baker) handling food and sandwich ingredients with his bare hands.

December 22, 2023

Have always told everybody this is the best Tim s in the city not anymore. For the past month the quantity of the beverage have been horrible. I usually just walk away. I get an extra large tea that can usually fit into a large cup but today if the employee who served what she gave me she it would of been extremely upset. I opened two XL tea and they were so empty they could of fit into a medium cup. I did call rings went through but then someone hung up on me. I have taken pictures but it doesn t justify how empty the cups are. I am paying $2.75 for a medium tea. Maybe speak with employees it s not a one time thing it s every single time for the past month. This time being the worst ever..

December 22, 2023

They are charging 4.24 and not even giving the enough quantity.

★★★★
Local Guide
December 22, 2023

Good place to watch traffic go by while u eat your food

December 22, 2023

Did not have a good experience with shell found in my breakfast sandwich Parking: Parking by entrance is hazardous asit is obstrucyed by drivethru trafgic Food : 1/5 |

Local Guide
December 22, 2023

Only store that runs out of dark roast coffee DAILY.. i go there a few times a day and now going to Robins because they are saying they are out of dark roast and yet a few hours and no delivery later they have dark roast?? This is very unprofessional. Stop hiring lazy foreigners who barely speak english. Its also against canadas hire local first policy.. all tims have gone down hill and the hill just keeps getting steeper

★★★★
Local Guide
December 22, 2023

Was fresh . Food

★★
December 22, 2023

We came here, went the through the drive thru & ordered our usual drinks. When we got up to the window the girl at the window didn t say anything, had her back to us the whole interaction . Stuck the debit machine out the window then handed us the drinks. Didn t scan the rewards card, didn t acknowledge us in the least bit, she just kept chatting with her coworker with her back to the window. As someone who works with the public, I found it to be extremely rude.

December 22, 2023

Its a nightmare to order in this location. Staff is undertrained, and dont have proper level of English.

Local Guide
December 22, 2023

You are lucky if your order is correct, let alone pathetic coffee

★★★★★
Local Guide
December 22, 2023

Awesome staff excellent atmosphere

★★★★★
Local Guide
December 22, 2023

Soup was fresh and hot just the way I like it.

December 22, 2023

Ridiculous if you got to pay for a glass of tap water. I am told it is Tim Horton policy. This should be a courtesy.

December 22, 2023

I asked for a ice cappuccino and was given a French vanilla, when I said nicely I wanted the ice one the female employee took back the hot one negatively and made me a iced one no milk and not mixed properly when I said Thankyou the female employee said nothing and handed me my ice cap in a shoving way. It was really dark and tasted disgusting I was too scared to complain again and I feel this is a type of abuse on customers. Was really upsetting. 0 stars

Local Guide
December 22, 2023

So slow been in the line for 20 mins. Just now at getting my coffee

December 22, 2022

I asked for a large 4 by 4 TEA. They gave me a coffee! I told them it was a mistake and the woman in the back said she did not ask for a tea, she was being really rude! she didn t think I could hear her until I spoke up to her and said yes I did say Tea because I did say it 3 times over the speaker to make sure they heard me right. Everytime they said it back yes large 4 and 4 tea . Came next day asked for a large French vanilla I got a large coffee again! This has happened about 5 times now! It s ridiculous at this point.

★★★★★
December 22, 2022

This Tims is very clean and has an awesome friendly staff. Always so welcoming with a smile on their face each time I go there!! Food is ready promptly .

★★
December 22, 2022

Food quality is not consistent at this Tims. I dont like to complain or return food items, have once but dont want to continue. The one time I did complain the food was then made the complete opposite way(spite?) which was still not correct. Worth driving to a different location.

★★★★★
Local Guide
December 22, 2022

Modern Tim s with a fast and effective drive through. Weird loyalty card scanning system, so get ready for a new experience. But it works!

★★★★
December 22, 2022

Service great. But place could use cleaning.

★★★★★
Local Guide
December 22, 2022

The birthday cake Tim bits are my sons favorite. I treat him with them whenever he deserves a reward. Works like magic

★★★★
Local Guide
December 22, 2022

Tim Hortons.... our Go To place. We recommend.

December 22, 2022

left my phone in the bathroom, all tables were filthy and no one was cleaning (including the bathrooms) it was an unpleasant experience, to then find out to employees have even poked a head in the door of the bathroom to look for belongings even after multiple phone calls to the store location

★★★★★
Local Guide
December 22, 2022

Goid lunch

Local Guide
December 22, 2022

in a 50 pack of timbits there was 3 flavours and all of the timbits tastest old and stale

★★★★★
Local Guide
December 22, 2022

Tim Hortons is always a good spot

★★
December 22, 2022

They have 5 people working behind counter,only one seem to working was older woman at cash. Guy on sandwiches seem to be lost,think he was new. Point is the restaurant was filthy,no clean tables,napkins,coffee spilled all over the floor. Thought hard of sitting down to eat.Is this what you pay employees to do hang out in drive-thru.Let me say I will not be returning,Tim Hortons used to be a place to have a lunch,Not anymore!!! Well Done.

December 22, 2022

Four trips in a row now the order is missing items AND had incorrect items. Four in a row. And I d love to say the other Tim hortons around are better but they simply are not. It s across the board in the area.

★★★★★
Local Guide
December 22, 2022

Service was great! Thank you Aaron. You are a credit to Tim Hortons!!

★★★★★
Local Guide
December 22, 2022

Love it

★★★
Local Guide
December 22, 2022

Asked for Dark Roast. What I got was watered down and weak

★★★★★
Local Guide
December 22, 2021

Busy most of the times I have been there so the coffee is always fresh everytime.

★★★★★
December 22, 2021

Never disappointed

★★★
Local Guide
December 22, 2021

Good food and fast service.

★★★
Local Guide
December 22, 2021

Handling food with bare hand. I should have spoken up about it.

December 22, 2021

Long wait in the drive thru to start. I paid with cash, and then was told I couldnt get my reward points because the payment was already put through. That was fine and dandy and I understood. Finally, getting my long awaited coffee; the lid wasnt on it when I took it from the window and wasted it all over my leg. It went all over my seat, on my door, steering wheel, and even down in my boot. Of course it was hot, but what could I do but just sit there kind of in shock at what just happened. The server apologized profusely. I told her I wanted money back and the coffees I ordered. She complied and I went on my way. Please, please Tim Hortons make sure your coffee lids are secure before passing them out to customers. I understand accidents happen, but be more careful.

★★★★★
Local Guide
December 22, 2021

Its a Tims.

December 22, 2021

Service is good Nd food too but need talk to there staff the lady named RITA Doest have manner to talk and said she is the boss there. Never happen before.

Local Guide
December 22, 2021

09:15 AM sorry sir we we don t have Strawberry fill, ok old faithful then; sorry sir, no Boston cream. I drove away. Please do better on donut availability.

December 22, 2021

Didn t have anything available I wanted No 4 cheese bagel, no turkey bacon club, and no ice capps

★★★
December 22, 2021

Its a decent Tim Hortons. Always super slow service near noon, and some staff dont really know what theyre doing. Took me over 5 minutes to order 2 items, as the employee just didnt understand, and kept getting my order wrong. Overall not a bad location.

★★★★★
December 22, 2021

Very good experience this morning! Quick and efficient!

★★★
December 22, 2021

Long wait and BLT hardly had any lettuce on it. The piece was no bigger than 2 quarters side by side.

★★★
Local Guide
December 22, 2021

Our food order was fine, but I had to ask for napkins to clean a table to sit at. Instead of coming out and wiping down the table ,I was handed the napkins with a grunt like having a clean table was an inconvenience.

December 22, 2021

K

Local Guide
December 22, 2021

Slowest Tims in the city...I have been to them all. Everytime I go there inside or drive thru it is a 20 minute minimum to be fully served. I was just in there, because I never learn, and watched for 15mins as the worker struggled to serve 1 customer while another customer and watched in disbelief, and the other couple of workers stood there like pylons watching instead of jumping in and offering customer service. Avoid it in any morning, lunch, afterschool, supper rush hours...better yet, take the 30secs to go to McDs...they got the express lane. This aint a bad report to all Tims, the other spots are great...but this beast doesnt seem tamable...it has been like it for the year I have worked in the smart center.

December 22, 2021

2 days in a row ordered steak and cheese biscuit and both days bacon instead. Was in a hurry both times didnt have time to bring back. Both times by same girl.

★★★★
Local Guide
December 22, 2020

My fiancee and I call this The Good Tims Fast, courteous service and they always get my order right. I absolutely hate the parking lot and the manoeuvre you have to do leaving the drive thru but there isnt much to be done about that.

★★★
December 22, 2020

Made sandwich wrong

★★★★★
Local Guide
December 22, 2020

Great service and really good coffee

★★★★★
Local Guide
December 22, 2020

Always great. The lady who served me at the Mount Pearl shopping area Ruth Ave location was very friendly with a great big smile. Helped me forget the effects of the snow storm.

★★★★★
Local Guide
December 22, 2020

Nice service good soup

★★★★★
December 22, 2020

Love my timd

★★★★★
December 22, 2020

One of the best coffee shops EVER!! I have to stop every time I see one for a large cup of French vanilla

December 22, 2020

Consistently the slowest service of any coffee shop Ive ever visited.

★★★
Local Guide
December 22, 2020

Tims is adapting to a new normal, and doing a good job this far.

★★★
Local Guide
December 22, 2020

Quick and easy

★★
Local Guide
December 22, 2020

They dont serve the people inside standing . They use 6 people on drive through and one at the till . Takes a while to get served . People that go inside should have same pority as drive through customers

★★★★★
Local Guide
December 22, 2020

Good fast service

★★★★★
Local Guide
December 22, 2020

Love the English breakfast tea today but no bran muffins. Sold out.

★★
Local Guide
December 22, 2020

Tims is... ubiquitous. Apart from that, it really doesnt have much going for it. Their coffee is undrinkable, their tea is mediocre on a good day. It was a good day. Their loyalty app is confusing and piss poor; if you dont know to ask them to scan it, they wont prompt you. If it doesnt scan, and you paid, tough. I usually only go to Tim Hortons to get the wife a coffee, if she asks me to. Some of the locations have friendly staff. This is not one of those locations. I prefer Robins, myself, but there arent so many of them. Location was also maggoty with schoolkids, half of which were failing to wear masks or follow signage in store.

★★★★★
Local Guide
December 22, 2020

Quick drivethru and friendly staff!

★★★
Local Guide
December 22, 2020

Great coffee, but the reason I gave 3 stars is because of traffic. Absolutely horrible in the morning on the way to work, lunch time and rush hour.

★★★★★
Local Guide
December 22, 2020

Coffee is fresh

★★
Local Guide
December 22, 2020

Not a good visit ..had to wait 20 minutes to get my order ,,short handed staff only 4 workers ,this was in the mount pearl store

★★★★
Local Guide
December 22, 2019

Nicely priced lunches. I dont like the coffee.

★★★★★
December 22, 2019

It was good

★★★★★
Local Guide
December 22, 2019

Always good

★★★★★
December 22, 2019

Always love Tims.

★★★★★
Local Guide
December 22, 2019

Friendly, fast service. Heat could be turned up in the dining area though.

Local Guide
December 22, 2019

Super Slow force thru. Coffee was luke warm and other order was incorrect.

★★★★★
Local Guide
December 22, 2019

Great coffee, great food, great snacks and great customer service! The Canadian version of Dunk n Donuts but better

December 22, 2019

TOLD SERVER LOOKING FOR CARD......THEN AFTER PURCHASE HAD A HASSLE GETTING MY CARD COUNT FOR FREE COFFEE AFTER 7 TIMES

★★★★★
Local Guide
December 22, 2019

Best kind

★★★★
Local Guide
December 22, 2019

Great coffee and food

★★★
December 22, 2019

Not enough staff

★★★★★
Local Guide
December 22, 2019

Quick, cheap, easy meal

★★★★★
Local Guide
December 22, 2019

Excellent and friendly

★★★★★
December 22, 2019

Good server, pleasent and efficient

★★★★★
Local Guide
December 22, 2019

Quick service at the the drive through and inside

★★★★★
December 22, 2019

I personally think they have the best breakfast in mount pearl

★★★★★
Local Guide
December 22, 2019

Is good

★★★★
Local Guide
December 22, 2019

Hello Tim

★★★★
December 22, 2019

Fast and friendly

★★★★★
Local Guide
December 22, 2019

Nice

★★★★
Local Guide
December 22, 2019

Good breakfast sandwiches

★★★★
Local Guide
December 22, 2019

Fast and friendly service.

★★★★★
Local Guide
December 22, 2019

I had the breakfast sandwich on a multigrain bagel. It was delicious the bagel was so fresh. Great service, friendly staff. Ill definitely be back

★★★★★
Local Guide
December 22, 2019

There donuts are always fresh and I like their tea.

★★★★★
Local Guide
December 22, 2019

Great sandwiches

★★★★
December 22, 2019

One of my favorite Tims locations

★★★★★
December 22, 2019

Great location

December 22, 2019

asked for extra large, 4 sugar, got home to find out 4 cream. does sugar sound that much like cream. thanks for nothing!

★★★★★
Local Guide
December 22, 2019

Good but alot of times there is a lineup to get served so expect to be in the lineup for a several mins before you can order

Local Guide
December 22, 2019

I dont like , too sweet and bad quality coffee , tea is ok

★★★★
Local Guide
December 22, 2018

It was fast and friendly service.

★★★★
December 22, 2018

Had a grilled cheese melt, but forgot to cut the long piece of bread so it was hard to hold considering cheese is on the outside. Overall was still a great visit.

December 22, 2018

Absolutely worst Tim Hortons on the Avalon. Avoid like the plague. There a a McDonalds in Wal-Mart just down the street. Spend your money there, rather than your money AND time at Tim Hortons. Slowest service Ive ever experienced.

★★
Local Guide
December 22, 2018

Second time them gave me coffee even though I ordered tea

★★★
Local Guide
December 22, 2018

Nice place Good workers & busy spot