Tim Hortons in Mount Pearl

Very rushed when ordering and extremely rude service!!!

Pfft, whatever. Same Tim Hortons quality, service is declining.

Kid-friendliness: The staff was so friendly with my kids Food

Attempted to order a small watermelon quencher and some Tim bits only to be told they don t have time bits, or any donut other then a Boston cream. Muffins were even worse with the only option being blueberry. Ended up leaving and going to another location that actually has products.

The service is terrible

have a chat with the employees about how you don t be a prick to costumers lol the lady on sandwich this morning don t know what she s doing until it comes to being rude, I didn t ask for a play by play from you re staff re making my bagel, and it still wasn t up to Tim s standard FYI :)

Food is good as always, but the place looks like it hasnt been cleaned in week.

I bought a large ice coffee for $2.99 plus tax (I always get less ice, no sweetener), a large coffee is $2.10 for comparison. I asked for light ice and when they handed me my ordered, my large ice coffee was not filled (about 1/5 from the top). I asked if they could please fill it up as as I pay more than a regular coffee (which doesnt make sense in the first place) they replied No, that is how they are filled when you ask for less ice

A fairly clean establishment with a variety of food and beverage options. The outside of the restaurant shares a parking lot with the gas station and is downhill from Kent Building Supplies, which makes for a dirty lot. Other than the untidy lot, the interior is clean and the staff are friendly. As always, waiting in line is more quick and efficient than going through the drive thru as there are typically delays - especially on the weekends.

Edit: Its been 2yrs, since last update. There has been a slight improvement,.but many areas still remain problematic. Today, at 8am, I was told there were no eggs! How can that be possible? Is there no management to oversee daily operations? The common theme for these places is to have eight employees serving one customer in the drive-thru, while only have 1 person serving dine-in guests, doordash, skip, mobile pickup, mobile delivery, kiosk, *while* training a new person. Cross train staff and stress the importance of team work and initiative. They also dont actually serve dark roast either or is very inconsistent. If it needs to be brewed, please tell the customer it needs to be brewed. It shouldnt even get to that point because POLICY and ADVERTISING say its brewed FRESH every 20 minutes. Dont go serving regular roast or half reg and half dark or half tea and half coffee. Maybe they want to replace it with regular roast and a shot of espresso. By making decisions on behalf of customers, you miss out on potential upsell.

Restaurants 24/7 but doesnt stock donuts regularly only bakes donuts once per day and once an item is sold out its sold out for rest of the day. Such poor service your a bake shop thats open 24 hours you should be baking regularly. especially donuts like the dream and the new retro donuts that are heavily advertised

Lack ingredients of for wrap at dinner time. One of the employees cleaned the floor and rug when I was eating. And even came to clean under my table, I could feel the dust on the floor and salt on the rug flying in the air.

Its Tim Hortons, its what you would expect, dont expect 5 Start food and 5star services.

Yet another disaster. 5 people running the drive thru. One poor sap left to do the in house orders. Clearly not well trained but did his best. He personally asked the kid making sandwiches to put real cheese on as ordered, nope. Ordered tea, got coffee. Management is none existent.

The sandwiches were not good.

Wheelchair accessibility: OK Food

Had Cilantro lime rice bowl for the first time. Also had icecap and chocolate chip muffin. Service was excellent.

Food Great. Service slow. Atmosphere kind of dirty but not so bad.

I went to this Tim Hortons location (Ruth Ave & Old Placenta Rd) Every other Tim Hortons does a cravable combo. The guy on the drive thru said they have a deal with Wendys preventing them from selling cravable combos so it would cost $14+ bucks so I went down the road (Richard Nolan Dr & Old Placenta) ordered the same Cravable combo and it came to $8.61 Avoid the location at Ruth & Old Placenta - The deal they have with Wendys is basically rip off your customers. Ridiculous! Well that Tims location or Wendys next door to it will never get my business if thats the attitude theyre taking!! On a side note, they dont serve breakfast sandwiches after 4pm as other locations do.

Waiting over 20 minutes to get a coffee with only two people in line and 7 people working.

New toffee cold brew is yummy

I ordered 3 coffees at 3:04 am, it is now 4:37am and my order isn t even on the way yet. Ordered here this morning as well and my order was wrong

Love how the staff takes care of mobile orders and skip before customers standing right in front of them never be back agian stops in line up at cash for 15 min

Good Donut

They do it quickly and accurately. They don t disappoint. Better than most locations.

My favorite! Combination tim hortons and wendys

Good service and clean area

Me and my sister went to Tim s there was a car infront of us, and one in the other lane. Nobody inside, just 3 cars in the drive thru. We Waited 20 mins. Car infront of us drove up to the window and knocked on it, waited 5 mins then left. The other car honked and so did we, nothing, me and sister drove up and not a person to be seen. Nothing against the woman who works everymorning and makes my day everytime, she s always so nice. But if your not gonna do your job and have people wait 20-30 mins then quit

So I ordered a skip order I m normally pretty easy going when it comes to messed up orders. I m thinking the girl working was new so I m not mad or upset with her. But my whole sandwich was missing my drink was a strawberry Oreo creamy chill I received a strawberry one I understand that they ran out of product but an update letting me know that would have been nice and their was no receipt on my bag for proof of purchase. I was offered a full refund and a free sandwich on the phone but when I got up there they said they couldn t do anything about it. Wich I know isn t always the case. Again no shade to the new girl but the other guy working was the one talking. I m also pregnant and having to walk all the way up there in the rain for my meal was ridiculous lol. The sandwich tasted good tho once I got it.

Service is ALWAYS extremely slow and just not good in general. Waiting 25 minutes for a bagel? Absolutely ridiculous. Wont be back.

Always slow. They dont care about customers that walk in. Way over priced. Wont be back to this location ever. Spotted a rat.

Service was fast and the coffee and sandwich was hot and fresh.

Makes my order asked if all order was in bag naming specific items i was told yes it was when i return to work surprise , all my order was not in the bag specifically the item i asked abour

Food is hit and miss with this place. Wraps and sandwiches are often poorly made and swimming in ranch sauce. Personally I also believe their breaded chicken is over spiced as it can leave a horrendous after taste if not washed down with a mouth full if ranch sauce or mayo. Their drinks are good, but 7/10 times the food is not worth the price you pay for it. Their drive through has a major problem though. Drivers using it frequently pile up on the Old Placentia Rd side, pouring out onto the main road. They obstructing traffic and actually completely ignore the second drive through lane. While I firmly believe that is impossible to teach the public common sense these days, the store should put some effort into discouraging this. At least put a sign up. A double double isnt worth blocking the main road in Mount Pearl and causing an accident.

there was pink gross stuff on my sandwich that felt like that fake snow u can get from the store that made me throw my guts up after and two pieces of hair on it

Perfect location but extremely slow and gets our order wrong alot

Fast with the coffee!

I always order through the app and receive my food without any issue but this morning they made the biggest mistake Ive ever experienced. They just straight up forgot my breakfast wrap and gave me a small iced cap even though i ordered a large. It s really unfortunate that when i order through the app i cant choose which place i want to order from, because this is the last place i would choose, it has the worst reviews on skip, doordash and google and now i know why.

You know the manager isnt in the store when... The lines werent coordinated in any way, there was just a confused crowd of customers not sure where to go. We ordered coffee and donuts, the server asked if we want a hash brown with that. I think thats being on autopilot a bit too much. Another customer had to point out where our drinks were because he put them where no drinks should usually be. Then we still have to wait on food. He puts a chocolate croissant in a bag and the cinnamon roll in another bag. Fine. He then grabs another croissant and puts it in the cinnamon roll bag. There other bag disappears. More bad trips here than good.

Always extremely busy and theay always ignor u whyll ur wating in line and always manage to get your order wrong or dont tell you wen its ready

It just does not get better. 15-20min wait times, check your orders and ask for receipt. This has to be the slowest Tim Horton franchise in the country! On a positive note, they are great at saying, Sorry.

only tim s that consistently puts 0 sugar in my 4x4 coffee daily. also horrendously slow

Try answering the phone when a customer has a question about your menu!

Asked for an iced lemonade and got a really sweet strawberry watermelon syrup that goes in quencher. I couldnt finish it. Also the staff were grouping around and laughing and not paying attention to the orders.

There is a language barrier between the drive through associate and the customer my order has been messed up 3 days in a row and today I was charged for a delivery order that was already paid through the app and then my order was wrong I paid over double what my order should have been Ive call head office 2 days in a row and asked for someone to call me concerning my complaints Ive still havent been contacted by managers of both stores or head office this is not satisfactory and ridiculous

Im sorry to say ...but Ive been goin there since you guys open and I got to change stores cause its to slow in the mornings...you order is wrong...almost every day ...

Slow

Pretty bad when a premixed drink cant be made right. Ordered a frozen lemonade and iced coffee with both being tasteless. Everytime there is an issue. I guess its my own fault that I keep going back

I give Tim Hortons for stairs now dont get me wrong Tim Hortons is great its the tops on the cups theyre awful go back to the other ones theres a mess on them the whole time youre drinking your tea not much of a problem to fix

I decided to try one of the lunch bowls that I had seen on TV. They looked amazing, so I figured they would be great. What a disappointment! They looked beautiful with nice, crisp, colourful veggies, beans and couscous. I was delighted. Until I took my first bite and discovered the disgusting texture of the crispy coated chicken. It was like biting into rubber rolled in broken glass. I have a serious aversion to chicken that obviously has a bunch of rubbery connective tissue attached to it. It wasnt nice, white breast meat that you would expect to be contained in a meal tgat costs more than $10.00 - this was indescribably disgusting, so chewy and grizzly that I had to spit it all out. I couldnt take another bite, as I had completely lost my appetite. That will be my last lunch at Tims. I dont know if this was one franchise cutting corners on their meat purchases, or a problem with all Tims, but I wont take another chance. I will stick to coffee from now on. Yuck! :-(

Over 25 minutes in lineup for a coffee Seems weekends are the slowest with the price of gas that medium cost about $4.00 !!

This location is always out of something. Tonight it was bread. A few weeks ago it was Chilli. But nothing beats the time they were out of eggs at 9am on Saturday. Service is also very slow. Worse Tims location ever

Speed of service is slow and they dont always listen to what you are ordering.

Love it

I order a French vanilla one of most hot beverages and it was cold as ice.

They care more about their drive through customers more than the customers that actually come into the establishment. They have one person serving mobile and eat in orders, 4 serving drive through. 3 people in line and a wait time of 20mins to be served. Needs better morning management.

Actually toast the bagels and youll get 5 stars

Good food at good prices, my go to place for breakfast

Asked for 3 chocolate dipped doughnuts and a double double coffee. The kid who served me threw all the doughnuts top down into a bag, so all the chocolate on the doughnuts stuck to the bag and peeled off. And my double double had zero sugar in it. Wont be back.

The employees are always rushing you through the drive thru, they rush the food making which often ends up in mistakes. I ve been waiting over a month to write this review in the hopes that things would change, but it never does. I get workers being motivated to have good drive thru times and everything, but when I don t have a chance to put my wallet away after using tap before they re essentially throwing my order at me and rushing me to take it from them is a bit much. They don t stir the coffee, they literally throw the sandwiches together which ends up with the cheese slice half off the sandwich, and today I ordered a bacon and egg English muffin and I got half English muffin half stale biscuit. It s ridiculous. I know, first world problems, but cmon. Y all can do better. Stop rushing everyone through your drive thru so you can say you re efficient, slow it down when your speaking so we can understand what you re saying (I understand accents with no trouble, but they don t really annunciate their words because they re in such a rush), and have a bit of a personal touch. Say good morning, say something nice as your greeting. Not HiTimHortGoHeaOrder....

I normally dont post anything negative, but I was just there this morning, first time in a long time, and it hasnt changed....I asked for a cafe mocha, tea double double, and an egg belt on a four cheese bagel, my husband slowed down 3 times to tell him at the speaker what his order was, and still got it wrong, and when we got it, it wasnt fit, I got burnt coffee, husband got watered down tea, no sugar and milk in it, not cream(and trust me when I say he knows the difference) and I got just egg and cheese, not a belt, on very burnt bagel that I couldnt eat, what I mean it was black on the in side, and so dried up on the out side it was hard as a rock..... so I just paid for breakfast I couldnt eat or drink, not to mention so impatient.....You know you can see this happens once in awhile, stuff happens, but this has been like it every time we have went there, I am so done with this tims.

Spent 8 min in drive through cars didn t move so I go inside and I am the only customer in line wait over 5 min as they were serving skip the dishes. Step up to the till to order only to be told to wait as a staff member from the kitchen came out to put in an order. Don t usually write reviews but where has customer service gone?

Good fast service.

Quick and friendly service!

Lots of timbit selection very fresh.donuts were delicious

Worst location Ive been. Dont plan on ordering ahead because they wait until you arrive and tell them and only after theyve served everyone else. Thats 20 minutes for a freaking coffee that takes 15 seconds. EVERYTIME! Defeats the whole purpose of mobile ordering.

The wait time is atrocious and they cant seem to adjust, even after paying penalties to its delivery drivers.

I ordered a steak and egg sandwich and they gave me a bacon and egg sandwich. Im Islamic and cant eat bacon!

Tims was good today.

Im at this location 2 to 3 times a day for coffee and large ice capp most visits..would you believe Dropped my coffee cup in parking lot that I bought a few months back and the manager would replace it... not like the outside broke from hitting the ground but the inside broke... not impressed for 10 dollar cup

Very quick very clean

Tims. My not so secret addiction

Super Coffee and bagel

My favourite coffee and donuts.

Quick and you know what youre getting.

Same as most other Tims locations, very busy, ordinary product and same service.

It ok

The wait was longer than I liked considering there was so many staff working and not a big line. And food was ok

Went inside. Slow moving line

Slowest Tims service for dine in that ive ever experianced. This has been the case over multiple visits. Managment needs to overhaul the staff and their priorities to better serve their customers. Ill be avoiding this location in the future.

I find a drive thru very very slow you can be waiting and nobody there I dont understand how they can be so Damn slow not impressed at all with this location

As good as any TH. Expect to make a smart right turn out of the parking lot as it can be busy in the area.

I just love Tim Hortons I go at least twice a week.

Good coffee

The manager is a very evil woman

Always something wrong here. Poor quality hot sandwiches

Good food and fast service

loves me tims

Meal was luke warm

Tried beyond sausage brkfst sandwich and loved it!

Alright to grab a quick coffee, but tim hortons has lost its coffee shop charm and its just another big box restaurant like the rest, coffees not even as good as it was in the beginning.

Not enough staff on, only 1 person taking and filling orders on front counter.

Great location.

Needs to be cleaner

SLOW!!!!! In drive thru for 15 minutes!

Great spot to chat with a friend.

The service was extremely slow today. There were very few in line. There were lots of workers but those actually taking the orders were painstakingly slow. I am thinking the online orders app orders and kiosk orders were causing the backlog. Once I placed my order and received it, it was good. I almost went out to my car to go through drive through which was much quicker. I waited in line 12 minutes for 2 donuts.

Wanna wake up....what can I say.......

It just gets worse and worse for this place. Slowest drive through and the counter is impossible. Do yourself a huge favor and order using the app here.

Slow workers, waited 10 minutes for food.

Every single time I order a coffee it is made wrong. Its a complete waste of time and gas these days to get a coffee made right. In the new year I along with all of my coworkers are going to take our orders to either Robins or McDonalds where our beverages are made correctly and customer service is polite.