Smitty's Family Restaurant in Mount Pearl

Poor service here. Apathetic and extremely slow waitress.

The jigs dinner is friggin wicked bah.

Excellent menu with lots of Traditional Newfoundland food.

Good food, but a very big portion Easy for 3 people to eat Food

Ordered the one piece fish. A small portion and 2 thescoops of mashed potatoes and no other végétale. The potatoes were tasteless and the fish not much better. The waitress never even asked how everything was.

Nice family restaurant. The scrambled eggs and bacon were good as was the eggs Benedict.

Very busy today! Staff were pleasant. Service was quick for the crowd. Food was out fast and hot. Thank you for the great customer service!

Pretty good breakfast.

Food was only warm when it came out. Waitress did not check on for awhile to see if we needed anything. They are obviously having staffing issues as the Manager was taking food to the tables.

WHAT ! no chicken wing special.. Back in Manitoba the wing night at Smittys was the bomb !

Very few customers in the restaurant. Hashbrowns burnt ,service poor . Had to ask for refill of coffee . Floors dirty and it s only 915 am . Took child to washroom and toilet paper mopped onto the floor ,dirt in the hallway! Had to ask for bill to go pay ! Recommend to go to Churchill Square

I must say. It was delightful Food was excellent and the service was amazing Kami was our waitress . She was amazing. Overly friendly which is hard to find these days Thank you

Order came out wrong - Took 15 minutes upon arrival to even be acknowledged for a drink order, dining room half empty.

Great place for some traditional NL-Canadian food favorites

Brunch with a friend. The service was amazing. The food was delicious. This made it wonderful for a time of getting to know my new friend. Vegetarian options: They provide options. Dietary restrictions: Very accommodating

This place has gone downhill since the last time I was there. Toast had no butter and was rock hard. Eggs and sausage was overcooked. Waitress brought the meals put and didnt see her anymore until she was ready to take out plates. Young lady on the desk took our bill and never spoke 2 words. Plus her shirt was quite dirty. Will not be back

Great food, good portion size but a bit on the pricey end for breakfast. The Interior could use some updates. Parking: Generally easy to find a spot but during peak times may be a little more difficult.

Are server was a very nice young lady

Great food! and friendly staff

5 different meals and everyone truly enjoyed their food. Service was excellent.

Its no fine dining by any stretch of the imagination but you are going to get a fine feed at a reasonable post pandemic price.

The WORST, waited 45 minutes after ordering, no coffee refill while waiting for food we ended up leaving. The staff just ignored us, there were two of them putting cutlery into napkins while the whole place filled up with customers, people would sit down, given menus and then ignored, we watched 3 tables just give up and leave when no one came to take their order. No one was eating everyone just sitting there confused it s a restaurant right? Don t bother, go to bagel cafe downtown

Food was great, but a little over priced, two skillets for $50 not including tip. Service was a disaster, asked for a refill on our drinks but didn t receive it.

Horrible service , used to be so good once but service gone down here , waiting to get served no one showed up to take order waited 25 mins no one coming so we got up and left . On way out they asked how was food told them we never got any !! It was same server that put us in the booth .

Smittys is a good diner with a decent bill of fare, service is good, food is hot, portions are reasonable. A good place for family dining with a menu that will have something for most folks.

Smitty s Family Restaurant in Mount Pearl has very poor customer service. Wouldn t recommend.

Had breakfast it really good for $9:99..

Just for snacks.

Eh! I ate at much better places in town and it was so cold in the building I had to keep my jacket on

The food was great and the service fantastic.thank you

Very poor food fish was dry, chips were frozen and poor quality. Not happy at all Parking: On mall parking lot

Delicious food wonderful service. Thank you kami for your attention to the little things.

Ladies on registrar were too rude and not usual Smittys experience.

The Local menu is the best. Recommend the toutons!

Generally not a bad place but in Newfoundland liver and Onions come with gravy. This place has an up-charge of $2.50 extra if you want gravy. You just lost my business.

It was very busy when we arrived but the waitress took our order soon after we were seated. There was a bit of a wait for the food but it was all very tasty and fresh. Our waitress was very friendly and was well deserving of a nice tip. We all had breakfast and we all enjoyed our meal. We will be back again in the future. I recommend this location.

Jenn was our server. She was super friendly.

Very busy which was expected as it was a Sunday morning. Tried the chicken quesadilla for the first time and was very disappointed to the find chicken completely unseasoned. Had to dip in ranch and franks hot sauce and still wasn t great. But thankfully everything came out hot despite the busyness.

Average food, average prices and average service. No more no less.

The food was excellent. The service first rate as usual. Would always recommend Smittiys.

Been a fan of Smittys for years..use to waitress at the one in Grande Prairie

Great food

solid 4 stars buddy

Love the atmosphere of this place in Mt. Pearl. The service and food are excellent. Pan fried cod with mashed potato, mmm.

Been here many times for breakfast, but this was my first time for supper. Really enjoyed the fish and chips and my son loved his burger.

We have come to this location numerous times. On Sunday we visited again and unfortunately it will be the last. Service is always very slow whether the place is busy or only a few tables. Waitress is either busy with other tasks or they don t care about the job. Took 2.5hrs to get our food which had been sitting under the warmer way too long. Eggs Benedict was over cooked and couldn t cut the English muffin so hard. The beef dip was salty, fries were cold and gravy was sitting so long it had developed a skin on top of it. The beef should be advertised as processed meat and not roast beef. It was not very eatable. We more often than not get the same quality of service. The restaurant it self needs a major make over, from floor to ceiling. I have to wonder if the areas a customer can see that needs repairs or cleaning what does the kitchen look like. With that said all of us were sick that night and the next day. Disappointing in this place as I do know people can have off days and that is why we continued to give it the benefit, we will not be going back unless the establishment has a over haul. Very upsetting.

Really pleased with our visit. Seating was a little slow, but the staff were patient and friendly. The food wasnt perfect, but it was still delicious. 4.5/5

Loved the eggs on fish cakes with Hollandaise sauce.

Ordered coffee. Got tea. Told server and was still charged. Order crispy cod tongues. Received slubby cod tongues. Worst I have ever eaten. Eat here often. Has certainly gone downhill the last while

Good food and service for a reasonable price need i say more

Need to update times online as the site as it says open tell 8 get there before 7 and they are closed

Very friendly staff. Food was good

Ordered from SkipTheDishes. Order had multiple items missing. Called the restaurant and was told to contact Skip, as if to say it wasn t the restaurant s wrong-doing for not completing our order .

Great service and breakfast!!!

Always great service and the chef does an awesome job. Great family place.

The food here is good, everything is clean, and the staff is really friendly! I did however notice when I was there that is was SUPER busy and the employees were working really hard to keep things running smoothly. Then who I assume the owner is, came in and didnt even acknowledge his staff, completely ignored them, and started helping them. He was bossing people around, seating people down at dirty tables, and just confusing the staff to a point where I saw a lot of them getting visibly frustrated at him. The restaurant is nice and the food tastes great, yet I just have trouble supporting a restaurant or the owner has no respect for his staff or customers.

We go to smittys for every family occasion. It never disappoints. Great food great service . Waitress is always pleasant and happy. Fish and chips are deadly.

Friendly service and nice large portions.

Ashley gave us excellent service, she was informative and knowledgeable tending to our orders, and with a smile!

Good Family Restaurant with good food and decent prices!

Very friendly service, but the food was sub-par. This chain has gone downhill.

Great food, fantastic service.

O man we loved the stuff here The waitresses añd servers are nice people

Food was hot

Food was good as usual but the place needs little face lift its starting to show its age....and sometimes old looks dirty.....servers were excellent.

Vegetarian options: Veggies options, gluten free options ask and if not too busy will happily accomunate costumers needs

Great food, fantastic service Wish I could remember our servers name. The poor girl was tortured by my brother...lol But she gave just as good as she got. Lovely young woman

Food was delicious, but pretty expensive for the small portions.

They had a local Newfoundland menu here so we sampled local breakfast items including black pudding.

My wife and I went out to Smittys for dinner. I ordered a New York steak,mushrooms,onions and a caeser salad and a coffee. My wife ordered a Salisbury steak,french fries with gravy and a Pepsi. That was 5:50 pm. Our order arrived at the table 6: 45 pm, the steak was fine but no onion,no mushrooms and no caeser salad only fries. My wifes order was fine except the Pepsi was diet Pepsi. I asked the waitress about the mushrooms,onions and the Caesar salad.She said she would get it, she never came back. When she did come back a half hour later and no salad or mushrooms or onions,she took the order off our bill. The waitress blamed it on the kitchen staff even though she was the one who took the order. Not going back to Smittys,there are other restaurants in St Johns. Not at all pleased with the service.From the response of other customers were also upset with service.

Bread used for sandwich was small, villagio size so a very short loaf. I was glad there was a large side of mashed to go with it as the sandwich wasnt nearly enough for a meal. Then I attempted to eat the mashed potato, I have never been so put off by a mash before. It was barely Luke warm dispite being on a plate nearly hot enough to burn you and it was crusted over on top as if it had been plated 3 hours prior and put in a cooler, the mash was lumpy, and flavorless and the gravy that was served with it was too think to get to mix in. Servers were lovely though and service was fast, the space was well cleaned. I have no intention on returning but others may enjoy it.

Service was decent, food was meh and cleanliness/decor lacking. Fish tank in middle of restaurant was an eyesore and we were surprised fish were in there let alone alive. Hair in ketchup bottle etc. Disappointed but still left a tip

The place was dirty. Floor was grimey and the fish tank was covered in hand prints. The food was poorly put together and my wife found a hair in her skillet. Will not be back.

Had to wait 15 minutes but was worth the wait. Great food, lots of food and a good price. Parking: Had to go away from the restaurant because it was full. Thats a good thing.

Great service as always. Great food, and surprisingly great coffee! Most restaurants tend to have weak and tasteless coffee. Coming from a coffeeaholic, Smittys coffee was on point!

My first time at Smiths Family Restaurant and it was amazing. Thank you.

Out standing service you won t be disappointed

Hardly anyone in restaurant. Waiting at table over 15 minutes, before we got up and left. No one was being served any food, we didnt even get asked what we wanted to drink. I wont be setting foot in there again. I dont have all day to wait for breakfast. If they were short staffed should have said so.

Found the food greasy service was great

Nice family restaurant. Large selection.

My favorite restaurant. Great food, lovely staff!

Excellent food and customer service!

Have eaten here numerous times over the past few years, never disappointed. Today was the first time there since covid came in, im totally impressed with thier protocols for keeping thier staff and customers safe. Also the food was deadly ;)

The food and service was awesome i would advise anyone who hasnt been there to eat there Im sure you will go back

Good food and reasonable price.

Service was excellent. Waitress was very engaging. Little understand for the night but still amazing

Food and service was great. Little ones loved the fishs Im next to our table.

Best skillet in the city!!

Excellent food and service

Great food! Quick preparation time!

The service and food today was top rating.

Excellent service. It was quite busy and we had a long wait, but worth it. The food was outstanding

As always, great service and food. Nice to have a place you can bank on with a friendly atmosphere.

Hot coffee, big breakfast for $10 ,good service, what more do you want ..lol

Excellent food Great service!

Love the restaurant! Our sever Melissa is da bomb and we always request to be seated in her area!!! Awesome Up & At Em Brekkie!

Our server Amy was awesome and the food was great.

Great staff homestyle food

Used to be a family favorite but it has really gone downhill...disinterested, slow service, food quality and quantity has gone down and it desperately needs a reno/refurb.

Great service, great breakfast special calledUp And At Em

Excellent cold plate

Good portions

Always good food however orange juice is never shaken

Fast service,good breakfast,nice staff.

Went with my daughter, her hubby and my grandkids to Smittys for breakfast on my last day in Newfoundland. I was really looking forward to spending/sharing some last special time with my family. The waitress was pleasant and very attentive and our order arrived in a timely manner. Unfortunately that was the end of what should have been a yummy breakfast. My daughter ordered the regular two egg and bacon breakfast with hashbrowns with white toast. There was about two tablespoons of extra crispy shredded hashbrowns on the plate which were impossible to chew never mind requiring a magnifying glass to find them on the plate. Her eggs were rubbery. In other words inedible. My daughter returned her meal and the waitress was great about refunding the cost of that meal. I ordered the special which was a grilled cheese and back bacon sandwich that I made the mistake of ordering the shredded hashbrowns as well. A repeat of two bite crispy critters. DISGUSTING AND CHEAP MINISCULE AMOUNT FOR WHAT THE MEAL COST. My one grandson enjoyed his cinnamon swirl pancakes. The other one hated his grilled cheese and back bacon stating that the meat was hard to chew. Overall the meals were a real disappointment. Wouldnt recommend this restaurant to anybody. They could also use an interior overhaul. The decor was very old, worn and dreary.

The service was fast. Staff seated us quickly and all the social distance rules were followed and they were polite, and very friendly. The food came to our table much faster than expected! They were busy, so respect to the staff and management. The food was fresh and delicious. Great value and would certainly go back. 5/5

My sisters breakfast grill was burnt badly (she got full refund) and my Jigs Dinner was way too salty (I was charged for 1/2 the cost even though I only had 1 carrot and 1 piece of potato. It was really bad.

Review to follow

The food was priced to high and the quality of the food was not what I expected for Smittys. Very disappointing.

Pretty good grub, alot of freezer box food. Good service.

Food was OK this time. Service was poor.

Food was definitely out of a grocery store box and the soft drink was flat, place looks out dated and the only thing stopping me from giving two stars was the customer service was good.

awesome

Great meal and fantastic wait staff!!

Its a lovely place to go to eat. They got good food and lovely staff.

Great food and service

CHECK YOUR ORDER CONTENTS IF MAKING A PICKUP. I picked up lunch for the office contents were missing. I called in and was told to get a refund, and I would have to drive back. I went back to Smittys, and I was fully refunded the $2.29 for the missing item. $2.29. Let that sink in. I spent more on gas to pick up my order and then drive back because they made a mistake. I will never go here again. And I will tell everyone else to go somewhere different as well.

Fantastic

The only reason I gave it ONE star was because I couldnt give it a negative number of stars. The Mount Pearl restaurant this evening only had a few customers when we showed up. We were quick to place our orders. After our first 40 minutes of waiting, the waitress returned and asked if we wanted another coffee while we waited. There was no explanation why we had been waiting 40 minutes already. She departed and we never saw her again. I dont know if she had to travel to Columbia to get the coffee beans for our coffee. With both of us ordering clubhouse sandwiches I figure they had to kill the turkeys to make the sandwiches. Ten minutes later, we asked a passing waitress where our clubhouses were. She disappeared and since we had an appointment which we had to attend, we proceeded to the cash to pay for our one coffee each that we had ,which was the same price as four coffees at Tims. We left the restaurant with NOT AS MUCH AS AN APOLOGY. I sure hope the rodents in the dumpster out there enjoy a couple of clubhouse sandwiches tonight. I DO NOT RECOMMEND THIS PLACE TO ANYONE

I gave it 1 star but I wish that I could give it no stars. We waited 40 minutes for our meal which never came and our waitress who disappeared. After 25 minutes she offered to refill our coffee but never did. We got the attention of another waitress who said that they were filling a big order. While they had several tables waiting for food. We paid 7$ for 2 coffee. Most expensive coffee Ive had in a while. Definitely no recommendation from myself or my friend. We left without any staff member apologizing for our wait.

The food was cold

We had a very nice brunch. I like the Newfoundland options on the menu. I had the eggs benedict on fish cakes and it was delicious. Our server was very attentive and servce was excellent. I wanted to try the cinnamon swirl pancakes with cream cheese drizzle, but it just looked too decadent! Maybe Ill go with a friend some time and we can share it like a dessert with coffee :)

Food is decent, prices are decent. Service is top notch

Pretty good grub. Prompt service. Reasonable price.

Very disappointed today,only one server working,took our order and had to wait a long time to be served,had to wait longer for pancakes and toast even longer for coffee refill. As you can see by picture it was burnt to a crisp by the warmer. Not very many in the restaurant but quite a few in the group room who wanted to get checked out while we were waiting for our meal. The server was great ,management lacking to have only one on duty. We were given a reduction in our bill. First poor experience with smittys.

Good service. Average food.

Went on a Friday and ordered 2 ribs and wings. There were no ribs so opted for classic burger and jigs dinner with turkey. Burger was good, jigs was terrible (not fresh and turkey was nasty). Very disappointed and wont be going back anytime soon. Ribs are served with many of the menu items but when you dont have them to serve the menu ends up much shorter. On the bright side the server was great and service was fast.

Friendly staff, great food

Excellent

Yumy

Excellent customer service!! Melissa was our server and she brought things without being asked as well as being super friendly! Food was great too thanks Melissa

Not a good experience at all, was seated quickly and got our drinks quickly from the waitress in training, however she couldnt take a food order so she mentioned another waitress would be over. After 35 minutes with no order taken we left, multiple other staff looked at us and didnt ask. I went to the counter to pay for the tea I had and I had a lady ask if I was taken care of, I mentioned I was paying for my bill. She looked at me, said nothing and walked away. Not a great experience, we went left and went somewhere else for breakfast and wont be returning.

Excellent food, great prices and outstanding service

Breakfast is served quickly. Great service and affordable pricing.

Had a great meal at Smitteys...as usual..very friendly Staff...Thanks Guys

Normally a go to when we want a bite before Saturday shopping. Todays experience was very disappointing. We both had the up and at em special. Mine was very bland but hubbys hashbrowns tasted like their fish cakes. Not very palatable with hollandaise sauce on it. The hollandaise was comparable with thick pudding. The eggs were overcooked with no seasoning. The bacon was hard. The Villagio toast was dry. Our server checked on us while walking by the table. Then when we were paying, the Manager/Owner handed the machine to us and left. He was more concerned with seating other customers. Very disappointed.

Great food. Friendly service. Relaxing atmosphere.

Best breakfast skillets around!