KFC in Mount Pearl

Great service, Marcie is a great manager!

Mind blowing experience, he is good at suggesting variety of options as per my taste and mood, he is best at what he does .... Cheers to him

This place is the stingiest place on the planet ask for lots of salt ketchup and vinegar got one pack of ketchup and one pack of vinegar and no salt and the drinks are never good at all

Everything was good, fresh chicken. Fast service.

I just ordered from their the food was cold...cold.....paid $75.00....and part of the order was missing....when I called the lady was rude and hung up in my ear....if I could give it lower than 1 star I would....horrible experience all around....will never order their garbage food again.

At 6:30pm supper time was told ZERO white meat available and a 20 min wait on it and STILL couldn t fill my order as white chicken SPOKEN FOR! Will NEVER visit this location again as last time we stopped in they had NO CHICKEN available just sandwiches and popcorn chicken!

Tried phoning 3 times, got hung up on twice and then 3rd time a VERY RUDE lady answered the phone. KfC! . WHAT HAPPENED TO Good day OR Hallo? ( No manners ) and then told me they are closing in half an hour and just hung up????? I cant...... so, so rude! I suggest the staff get some customer and phone etiquette training. JUST SAYING...

We have waited for 20 minutes and nobody come to serve me from 14:00-14:20. They serve drive through first and everyone busy at kitchen. You may need more people to work at this time.

The worst service, they even charge plum source. So cheap, not suggest to there

Was a good place and enjoyed the service. Around 5pm on drive thru today Feb. 28th we met the most ignorant person. Basically throwing stuff around and plain rude to my 70 year old father. He asked for condiments and she gave him a fork and two packs of vinegar. Very poor service and she should be fired.

Legit every time I eat here I wait on food for about 10 minutes and still something comes out cold, usually the chicken. Last time we went we waited for 20 minutes, were told there was no gravy and got served cold popcorn chicken. The other patrons, that waited a half hour for their food after us, were told there was gravy so they waited; only to find out there was no gravy when they got their food. Theres clearly no communication between staff and they dont seem to be bothered by customers issues.

I was in the drive through and no one was in front of me. I asked for a 3 piece meal and was told I would have to wait 15 minutes, I said ok and proceeded with the rest of my order and was then told I couldnt have what I wanted and now I would have to wait for over 30 mins. Staff was rude and very unprofessional. I said no thank you and drove to ropewalk lane location and they filled my order in 10 minutes with no issues.

Bad service

Waited too long for cold, soggy, greasy food. Wont be going back.

Order came out fast and was given amazing customer service! Food tasted amazing as well!

Very long time for waiting deliver for Uber eats.

Online order pick up: No sauce. No napkins. No forks. Ignored for 5 minutes. This location is the worst and always has been.

Ordered online for pickup in 30 min, arrived to the store for them to print off our order and then put it in the que. Then had to wait an extra 20 min for our food. Manager was quite rude and forgot our dipping sauce which was plainly written on the receipt. Dont waste your time ordering online.

This place is very organized and staff is very polite. Provides great service

Store Manager on duty talk to me in different language refused sale me what requested to order I requested money back for the order I did purchase and left store

Got there a little after 10 pm on August 10th, and there was NO CHICKEN!! They close at 11 pm and we would have to wait between 25-30 minutes. Whats the point of being open till 11 pm, if there aint no chicken after 10 pm. Very poor service!

Went around 9 in drive thru, back of the building always looks like some shady back alley. First thing I ask for is a 20min wait so they make up an order to substitute with a different chicken patty. Then asked if I want chicken tenders instead of drum sticks (what I initially ordered didn t even come with drum sticks it came with popcorn chicken) Food was basically room temperature, the corn they gave me was basically butter soup, a single chicken tender and some soggy microwave fries. No fork, no dipping sauce. Tossed most of it in the garbage, just go across the street and get Mary Browns, At least it s hot.

Ordered food through the app terrible for delivery food was cold when it arrived so called the store to tell them it was cold Was in the store because they said the meal was too be replaced talked to the manager she said my names not in the book but when I called to complained they offered a replacement meal at no charge But they couldnt help me spent 26 on the app terrible wont be ordering on this app or maybe this store ever Chicken was not fresh not hot Terrible

food was small and pricey. chicken was small but cooked good. the 15 fries were cold. wast of money.

25 minutes in a drive thru with 4 cars. Avoid this location like the plague.

Average experience, food was pretty typical of KFC and staff were good tho service was bit slow based on how busy they were being only 2 cars including myself.

Get food polite staff and fast service

Service was slow but food was fresh

Great food. Orders are completed correctly and efficiently.

Drive through is terrible. Make sure you specifically ask for napkins at the window. I never get the sauces I ask for.

Always pick up your food, never trust delivery, its with Skip, always late, always cold, always something wrong in the order.

AVOID AT ALL COSTS!! Will make you wait for the longest time and then give you soggy, disappointing food.

Always something wrong, sold out, don t want to make anymore, long waits for cold food they will do anything to get you to pull out of their drive-through and go somewhere else it seems.

Getting a little pricey for just 2 sandwiches cost close to 20 dollars

Some times its great sometimes its not dont know why its so inconsistent

After trying to order pickup online and it not working, I called to place my order to be told just to order when you come in because we wont get it ready before then anyways. So I drove half an hour to the restaurant and tried to order an all white meat bucket to be told they couldnt give me all white meat because of the online orders. I didnt want to order a standard bucket and throw out half the food because no one in my family likes dark meat. I left and went to another restaurant instead. Will not go back.

Filling. Could use some ac in the fining area

40 dollar order and they forgot the popcorn chicken in boneless bucket. Was told over the phone they had my name and number for next time, the guy owned up and knew where he had made the mistake. Next time comes and the managers on floor said that it wasnt wrote down and they said it was policy not to believe the customer pretty much. I had to show them the order on the mobile app, the proof of phone call and pretty much get angry and hold up the drive thru to get a DISCOUNTED boneless bucket. We did get a discount of 5 bucks and a few large gravy which was all we wanted... loyal customer lost after this mishap.

My wife called KFC in Mount Pearl, the back ground noise was so bad, she couldnt hear anything, please move your phone to a different location so you have better customer service

Early 2000s style KFC, not a lot of staff, but good service and good food.

I ordered drive through, the speaker and microphone seem to be unreliable and need upgrading

Spent an hour in line up and got to window and told would be another 30 mins.

It was Delicious..Thankyou

I dont have a appetite 4 KFC but when you have a very picky 9 year old boy and a very picky 15 year old girl go buckets are cheap..alot cheaper if u were to buy and cook it home and even better buy $10.99 4 pieces of chicken popcorn chicken i think its 2 or 3 strips and a gravey cant go wrong

The food was fresh, hot and delicious. The staff in the drive thru were polite, helpful and efficient!

Greasy chicken. Not the greatest.

It is KFC, but regardless the food is still a bit too greasy, and the way they handle COVID protocols is making the restaurant not customer friendly.

Was horrible, terrible wait and food was cold

Served us RAW chicken and then instead of apologizing when I called they didnt believe me so they asked me to drive back across town with the burger to prove to them that ot was raw. Fries also had a black hair om the bottom of the bag. Unbelievable.

Food is decent but the service is awful. Very rude staff.

Service and order accuracy have greatly declined over the past few months. Ordering pickup with the app isnt worth the time it takes, its quicker to do drive-through or walk in. The food is usually fresh.

Food Is good but lady at the drive thru tried to tell me they dont have what I was asking for, even though Ive gotten it about 50 times.

Food was horrible, never well return.

I go here regularly, every single time its a 6 minute wait on the plant based sandwich. Take it off ur menu if you cant have it ready. I never went here and wasnt asked to pull ahead. And they always forget something. Terrible

The amount of food you get...is awesome

Fast service by friendly staff.the food was delicious

This one brings back memories, havent had KFC for years and this is the original deal, drive through is fast and courteous

They do not accept us dollars!

Nothing like the Colonel to hit the spot.

Great service, speedy, friendly, correct order, food was freshly cooked. The new chicken sandwiches are delicious!

Great food good price Great staff

The chicken burger was okay but the fries were soggy

Came through Sunday evening. Super long wait for our food at the drive through. We ordered 2 orders $90 total. The chicken was brutal! 20 pieces of grease. Literally a big puddle on our table. Not good taste. And cooked weird? I worked at KFC as a kid. Seemed like the cook put zero effort in bay teeing the pieces. Just a all around disappointment! We will be heading back to Mary Browns. Not here again. Do better. We work hard for our money.

Very good Thanks guys

Did not want to serve chicken at 9:25. I was told 30 min wait. I said OK np. They took my order, asked me to pull ahead to pay. Then tell me that they cant make it. They would have to cook too much.... I mean maybey the 2 cars behind me want chicken too. This is Kentucky Fried CHICKEN. So I said np could you put your managers information on something for me so I can contact them tomorrow. Suddenly I can get chicken but its a 35 min wait now. I said ok so I pay and wait. Get this food home and the chicken is so greasy there is literally pool of grease on the bottom of the bucket and the fried are only half cooked. Had to place it in the oven to get some of the grease to drain from the chicken and finish cooking the fries. Terrible experience If this is how managers here are training their employees there is something seriously wrong. Thanks for reading about my experience.

KFC is the best

Ordered a double down and got 2 large chicken tenders with bacon and cheese

Showed up an hour before closing. Was told theres no chicken tenders or double downs. After we expressed disappointment, the staff held an impromptu meeting in the kitchen and decided to serve us. Update: they turned away customers with the same spiel shortly after we got served. As those customers left, they locked the entrance... a half hour before closing. A+

Stopped in this evening at 9 with a few friends. When trying to place our order, we were told they didnt have any chicken and that it would take 30 minutes to cook. We didnt mind waiting, and this would have been fine. However, it was apparent that the staff didnt think this was fine, and had an impromptu meeting in the... what I assume is the managers office, for close to 10 minutes. Finally, they came back and told us that if we wanted any chicken that wasnt a leg, wing or breast, there would be a wait. We proceeded with our order and didnt mind waiting a while. Another couple walked in and was given the same speech. They also waited for a while. A group came in around 9:25, was told there was no chicken and left. An employee then followed behind them and locked the entrance. 35 minutes before close. The doors to the restaurant were locked up as we left, at 9:52. While I can understand staff wanting to leave right at close on a Friday night, turning people away an hour before the restaurant even closes is pretty poor service.

Food is good staff is super friendly.

Good food, but no coleslaw with meal

Went inside to order 3 times in the last 8 months. Each attempt was between 530-630 & were told 20 min wait for chicken. I left went to Mary Browns. I wont bother to try a 4th time. Who the heck is running the place? Someone is falling down on the job terribly!!

I love the chicken popcorn! Give it a try!

Good food and friendly staff

Good service good food. Could be better value. Something different still good but nit same as KFC used to be!

Unlike Ropewalk ln...The Mount Pearl location cares about customer satisfaction. Best KFC IN Newfoundland..

Not the chicken it used to be....so greasy!

Took almost 30 minutes in drive thru for two 2 piece meals and they gave me one wrong salad. Tasted OK though.

KFC is hit or miss. Delicious when its cooked right but, I find they dont cook the chicken enough sometimes

The chicken portions were quite small, but tasted good.

Fries are rarely fresh but the chicken strips are always good. Need to repaint the line for the drive through so people know where it is. Got the sink eye from a lady this evening, who clearly was not in line for the drive through but she thought she was. I let her go ahead of me but Im sure she is not the only one thinking they are in the line and they are not.

Ordered 6 piece special with two large sides. Fries were cold and soggy, totally disgusting. Chicken was ordered as extra crispy, the box it came in was more crispy. 26 bucks for one of the worst meals I barely ate, tossed most of it out and the rest restored my dog who wouldnt est the fries!!!

Asked for White meat,didnt get it. Gravey was awful. Back to Mary Brown.

Drive through was so quick and the staff are friendly.

Consistent.

Good food, wish they were faster

Poor service and unorganized staff

Wonderful service and good tasty food

Terrible!!!

Extremely bad experience. Long long long wait as nobody wants to take ur order and they dont pay attention if the customer is waiting for long time. They were just busy doing their own stuff at the back. Never recommended

Good service always fresh

Back ground noise (music) too load trying to enjoy a meal.

Juicy chicken

For ready made food they sure struggle to get anything out in an acceptable amount of time

Gave to dog, he seemed to enjoy it, i certainly didnt, cold, soggy, not fit

The drive through was very slow. And i didnt enjoy the food like i usually do. Felt something was missing

I was in a line up for 25 minutes in the drive through only to be told it would take 25 minutes for chicken when I got up to order so I left went back to the store inside 15 minutes after and was told 30 minutes more for chicken there is no need as KFC was never like this they need to hire some good staff

Food was tasty and prepared and packaged well. Marlene was a fantastic server.

Drive through service is NOT speedy. Spent 30 mins in drive through at 7 pm Not impressed. Gotta fix whatever is causing this issue!

Ordered a 4 piece meal.. gravy for the side.. found hair in my meal.. i was discrete going to the counter as my buddy and I were there. She gave me a 2 pc in response... I just wanted respect.. at least what I ordered... Ill be calling in the morning.

Waited in the drive thru line for 30 minutes and 2 vehicles got served, so I left.

Very slow to get my order. Was in the drive thru for about 20 minutes or so.

Who doesnt love going here , I reccomend the chicken sandwich its amazing.

The food is fine but the service is usually slow. Drive thru mostly. Something is up with the drink machine. Pepsi is just not right.

Chicken fried burnt and dried out...threw it in the garbadge

Really greasy but its cheap and fills the hole.

Good chicken

Small pieces of chicken...absolutely no taste!

Food wise its the best KFC in the area. Service is horrible. Waited 40 mins for mobile order this week and over an hour the last time. Both times the order was wrong.

Twice baked burt chicken. Go to mary browns

Food is good . Service sucks

Had a really big service issue originally. Manager sure impressed, was contacted back immediately and havent had an issue since. Recommend this location!

Not very friendly staff, chicken over cooked and gets very little fries, bread is always very hard

Rarely eat here anymore ( gotta watch what I eat) still as awesome as ever

Pure gut rot. This is the worst KFC and it continues to disappoint each time I make the mistake of giving it another try. Absolutely no one should go here with much, much better chicken at Mary Browns and Chess very close by.

Drive thru has no speaker takes forever to get served. Staff are nice I feel bad they have to put up with peoples frustrations with the drive thru

Great food but allways find the store 9s cold no heat on pr veey low temp

Fast and delicious.

Great customer service and fresh food!

Love love love it. Chicken was fresh and the fries crispy. My fave meal ever.

Friendly staff

Okay fast food experience. Nothing fancy or flashy. But if you want some fried chicken you cant go wrong. The rest of the menu meh.

It was warm a has lots of soft sitting booths along the wall.

all around bad exoerience. poor customer service and snall chicken

Poor service and food was gross also

Service was quick and the food was good.

Service was slow, I walked in and was there for awhile, seemed like they focus more on drive thur

I like KFC