Noodlebox in Nanaimo

Nav and the crew provided great service. For a first time noodle box er, I was in good hands! Try the Yangzhou fried rice!!!

Fast nav great customer service the guy needs a raise great place

My kungpoa chicken lacked sauce and then I had diarrhea for 3 days. Would not recommend.

Placed our order, tipped $3, they called my name twice only for their to be nothing there, when I politely asked someone behind the counter if I missed my food he said it s being made while gesturing to the empty kitchen. Because the entire staff plus random people who came in while we were ordering were in the back room loudly singing happy birthday and laughing. The food tasted burnt as hell. I m disappointed.

I recently visited Noodlebox and ordered the Ginger Box. Last time, I found it a bit too spicy for my taste, but Nav, the server, was incredibly helpful and suggested I try it with teriyaki sauce instead. Trust me, it was perfect! Nav is such a cool, engaging guy who really takes the time to get feedback, not just from me but from everyone dining there. His friendliness and attention to detail made my experience even better. I m thrilled with my visit this time and will definitely be coming back. Thanks, Nav, for being awesome I look forward to seeing you again!

Excellent customer service Nav was very polite i would definitely go again

One of my favourites from

Excellent food and Nav was very helpful and very nice!

very expensive, dont get much for your dollar. food is good but being served by people who ignore you and charge those prices?... save yourself the time

I would go to port place mall and avoid this location, what a horrible experience. Port place is way better. The guy at the front till greeted us in a poorly manner. Food took forever to get, around 20 minutes. business prioritizes skip the dishes as people came and went but we still didn t have our food.

Staff were not friendly, food was under cooked and disgusting. Was an order my sister made. I also personally experienced rudeness from staff in the summer as well.

Had a great experience with the teriyaki noodle box. The dish was flavorful and satisfying. The staff was friendly and engaging, making the visit even more enjoyable. Highly recommend for a tasty meal and excellent service

I went to this noodlebox location today to have some butter chicken. It was served hot and tasty with perfect amount of sauce. Staff was very friendly and helpful.

Slow and horrible service. Unprofessionals

Super good and healthy food! I told staff that it s my first time and they explained me all the options and combos. Highly recommend it.

First time visiting here. Food was actually really good, good flavor, was cooked perfectly. Staff werent very friendly, but will definitely be back despite the service.

Saw the bad reviews but wanted to give them the benefit of the doubt since I ve been a Noodlebox lover for 20 years. For me they gave me a full portion - the problem was the lack of sauce and the horrid vegetables. I thought that getting the vegetarian Thai style chow mein would be safe - how can you screw that up. Asked for it to be mild medium spice which sometimes can be a bit spicy at other locations. It was horrid. Zero spice. It was as though they just cooked it was A LOT of oil and no spice or other sauces. And the vegetables looked like scraps that should have been thrown away. Sad sad pieces. Some I couldn t even chew. And now my stomach feels off - probably from all the oil? Definitely won t return to this location again unless I hear of them greatly improving. Staff were nice and the location was the usual noodlebox vibe. But the food was irredeemable to me.

Great service and food. Ordered ginger beef from this location and it was really good. Will be back again

Service was bad. The cashier was so quiet that it was hard to hear him. I been to other place and the food was good but this one was not fresh. The vegetables where cooked long time ago and noodles tasted dry with no flavor Just read other reviews with low reviews and i do agree. The place was empty and I can see why.

Great job making our spicy peanut noodle boxes vegan. Cooked perfect, and great friendly service.

Ordered take-out spicy peanut noodles, Pad Thai , teriyaki boxes . Food

Since the new management took over it s always a pleasure to get my box from the fellas at noodlebox Metral, very nice people warm and friendly ask you how your day is and make your box to your specifications. Beauties.

Excellent service and outstanding bowls

My Teriyaki box was unreal! Thank you for the great experience. Very clean restaurant. My nephew described it as perfect. Friendly staff. We will definitely be back in the future. Thanks again. Vegetarian options: Make it vegan. Very good!

I ordered delivery on Uber eats and it took almost 2 hours to arrive the carrier said it was the restaurant had an issue and he was sitting outside for super long I ordered mild butter chicken and recieived a super spicy dish I can barley eat I have ordered this from here many times and it is never this spicy I have even ordered mild medium and not this spicy super disappointed and will not be buying anything from this location again

Really quality noodle box! Great customer service: my order had a great sauce to noodle ratio and good Veg!! We are from sooke or we would come here more ofte.

Not only was the food great, but I forgot my wallet, not realizing until trying to get into my room. The staff was very courteous and sympathetic as I called just after hours. Long story short, I got my wallet back thanks to the staff at Noodlebox Metrail dr. Thank you so much!

Amazing Food .. tried The ramen Shoyu Noodlelish shanghai chicken

Great food and wonderful staff.

I love to have the spicy peanut noodle box which is served over here.The flavors are rich, vibrant, and perfectly balanced. What truly stood out was the speed at which my order was served. The atmosphere of the restaurant also contributed to the overall positive experience. The combination of friendly staff, prompt service, and delicious food makes it a standout choice for anyone who is seeking a memorable culinary experience.

The waste Nooble Box ever. Salty and salty and nothing else! Food

Dont bother ordering online! Ordered 20 mins before arriving, it hadnt even been started... Waited another 20 mins and almost missed our ferry reservation! So disorganized and slow.

Love the Cambodian jungle curry box with extra mango. Parking: Usually you can find a parking spot, but if Starbucks is busy then parking lot is horrible to maneuver around. Food : 4/5 |

Horrible customer service. I will not be bwck. The food would have been better had it not been sitting on the shelf for 20 minutes while I waited for my food. The order was also wrong and missing items. The dude called my name, then when I went up, said it wasnt my name and told me it would be a few more minutes. He later came up and told me he had called me, and showed me a number that wasnt my phone number because he took it down wrong. They werent even busy.

Amazing food and staff.

Zero customer service. Management is dismissive. My friend ordered from here last night and broke her tooth on a piece of glass in her meal. Ridiculous excuses on how it couldnt have happened from there food item. Noodle box restaurants have had foreign objects in there food many times and dont take responsibility for it. I work in the industry it happens.

This location served my cousin broken glass in her noodle bowl. She is lucky she didnt swallow it and end up with damage to her internal organs. She walked away with a broken tooth and over $1500 dental bill. This restaurant is REFUSING to take any accountability. Do not eat here!

Awful food and service.

Love this place because of good service and delicious food worth every penny.. would love to recommend for lunch and dinner Great experience

Okay so I ve been to most noodle box s on the island, always get the spicy peanut. Never have I ever had a noodle box that was as good as this one. Big shout out to prabhjot (the cook) who absolutely killed it in the kitchen. Will 100% be coming back when she s working. Thank you!

Chacha, victor and bhupender prabhjot were very nice to us

This location is an absolute embarrassment to the franchise. This is one of my all time favourite faster food franchises. This one in particular is absolutely horrendous. They tried to get away with hiding the fact they put about 1/10th of the amount of beef required by putting it in a to go container. Even though we were clearly planning to dine in. After pouring it out on to a plate it was noticed that there was zero beef in the dish. I immediately brought it to their attention and she argued with me about there being some beef . She even went as far as to touch the one piece with her dirty finger. I immediately told her I wanted a refund as this is not the first time this has happened. She fought and fought with me about refunding and then she tried to actually CHARGE my card again as opposed to refunding. Thank god I noticed and instead demanded I was paid in cash. No body said sorry, nobody tried to make it right, they all tried to say I was in the wrong. I will never go to this establishment ever again and I recommend you don t either. If they re trying to save money by not giving you meat, what else are they trying to save money on? If I was the owner of something as good as Noodlebox and I found out one of my prime locations was trying to skim off the top by cutting ingredients, I would be livid. I hope someone more important then the arrogant manager of the location sees this review.

I have only had a few thing from here but I loved the spicy peanut box it was delicious for my first time trying noodle box!! The workers are super friendly and kind and would recommend:)

I love this Noodlebox location! The staff are super friendly and I am addicted to the naan dipping sauce!

Great food! Wonderful flavor - we love spice and they didn t hold back and big portions. We ll be back! Vegetarian options: Great tofu!

I have been there quiet a few times and I have always found amazing vegetarian and Vegan options. I love their Cambodian Jungle Curry Box. Whenever i come here, always find warm welcoming staff. Keep up the good work. Thank you

Its good, I ordered an egg above what I ordered (I dont even know what I ordered) hahaha xd The pork was delicious (it was like barbecue)

Vegetarian options: Great options for vegetarians, I would love to come here again .Highly recommended Parking: Availability of parking spots

I used to eat at Noodle Box on the regular, and it was both delicious and reliably safe as a celiac. Since they became a franchise, the quality has gone entirely downhill, and they have adopted the ridiculous gluten friendly (honestly, this is the most ridiculous and just inaccurate term- nobody calls peanut-free food peanut friendly, or dairy-free food dairy friendly) term instead of offering celiac safe options like they did before. The food we were served this evening was extremely spicy (mild option ordered) and essentially flavorless. Super disappointed!

Ive been enjoying Noodlebox at various locations around BC since 2008. This was hands down the worst experience so far. I ordered the Singapore Thai Curry and it was essentially flavourless. It was packed with chilis so it burned out my sinuses but was otherwise totally bland. The service was also terrible. I ordered online 40 minutes before requested completion time, arrived a few minutes early for pick up, and the order was still late. The staff were also really grumpy, the energy in the location was pretty unpleasant. Will not be returning. Vegetarian options: Tofu and no protein options available. Dietary restrictions: Gluten friendly

If I could give zero stars I would. Last week ordered mac and cheese and ginger beef. The mac and cheese was swimming in cheese water the crispy chicken was soggy and inedible. The Ginger Beef was no better it was soggy and 50% of the beef was stuck together in one clump and uncooked.

Years ago Ive been to Noodle Box in Victoria and South Nanaimo many times and loved it. This location was completely different and nowhere close to my previous experiences at other locations. The food wasnt up to par, and the protein portions were awkwardly small. Also the tables clearly were not being cleaned regularly even while there was only 1 couple in the restaurant while I was there.

Kid-friendliness: My son loved the food! Not too spicy

We ordered thai chow mein today March 25,2023 at around 6pm. The lady cashier was not interested to explain the difference of food in a bowl and box. The food is totally bland, it doesnt taste Thai at all. It taste indian curry. They better call it indian chow mein. Im like eating the noodles without any seasoning. If I could only go back to the store and return the food and ask for refund. I am definitely disappointed and such a waste of money.

This place is usually really good but tonight it is like a lake of sauce in the bowl which I actually asked for a box poor service all around

If I could put no stars I would. The worst customer service at this location. Beware if you order something through the app and pay and they don t have the item you paid for they will steal your money and refuse to give it back. Head office said they would contact this store and have them contact me but of course they did not. They will also refuse to give you your free box with your points if their scanner doesn t work. Do yourself a favour and go somewhere else.

Peanut noodles with crispy chicken? More like paste covered bits of chicken with no crisp or crunch. Peanut sauce was thick and sticky. Chow mein noodles were overcooked-zero texture- and the mild was as hot as the medium heat peanut noodles. So disappointed and not at all near the quality you get from the Victoria location.

Got the order wrong + absolutely missed the flavor of drunken noodle and pad Thai at an epic fail level + acted rude when given kindness and respect + Tried to negotiate with us to fix it with a childrens meal (lol)

This was my first meal at the Noodlebox on Metral Drive Naniamo. I loved my dinner and the staff was great. I was having an early supper so no other customers. I will be coming back soon.

First time at this location. Ordered my go-to spicy peanut noodles with prawns and chicken, medium spice. Protein portions were generous, as was the rest of the meal. Nice spice amount, everything cooked perfectly. Ate it 3 times!

Found a piece of half eaten naan in my meal. They denied it and said I can t prove it and said they don t do refunds. Obviously we won t eat there again but that s disgusting and concerning to say the least! Horrible customer service and response on top of it all. Edit cause the GM is still trying to defend his lack of customer service: the GM called me after I called back and demanded I speak to someone else after being hung up on. You can also see the picture of naan that was clearly not cut small as he claims. To call me a liar and offer me free naan for that disgusting mess is insane. As if I d eat anything from there again nobody should! The naan we ordered was packed in a small bag separate from the butter chicken. So to say it was placed in the sauce is a lie. It was in its own bag, except for the pre chewed piece though.

Large servings, very tasty

Called today as soon they opened to find out if they had Bombay mac and cheese sauce as port place was out.. The lady that answered the phone was super rude asked to place us on hold cuz she didnt understand the question.. only to be hung up on not once but 3 times... I wont be back.. went elsewhere and enjoyed my lunch and it will be my new stop which is sad because I enjoy noodlebox.

Absolutely amazing service, friendly service and staff. They will help decide from the big menu they have, combined with polite service. 10/10 will recommend. And will visit again.

I have a sensitivity to sugar. I ate their food and got violently ill. I reached out to their corporate team, to request the amount of sugar they put in each of their dishes, and I was declined the information. Clearly, they load heaps of sugar in their food and keep it a secret.

Ordered the two boxes I usually do. Asked for medium as usual. My lips and mouth are on fire. Couldnt taste a thing. Feels like the chef played a nasty trick. Super disappointed and not sure Id return.

This place has really gone down hill.

What a taste and what a service. I had 2 dishes, and they both became my fav. and tasted so good. Love to come again and again.

Great food Full of flavours Food

The food is really good but the size that you get is next to nothing. I could fit the whole box in one hand and it wasnt extended either.

I asked for the hot, which i have eaten many times. I received the scorching hot. My pride got the better of me, and rather than returning it, I ate the whole meal. I cried while eating and snot poured from my nose. I was in pain that evening and for the next two days. My husband and daughter laughed at my discomfort, knowing my love for spicy foods. The scorching hot defeated me. The meal was delicious. I learned from speaking with several servers that the scorching hot is ordered 5 out of 100 times. Thus, my pride is somewhat restored.

Placed an order for 3 meals they made 2 after a 35 minute wait and were very rude about any kind of suggestion for a fix. And the order for one of the bowls was wrong when we got home! would not recommend. very rude staff

Long time customers but after the worst service ever received, I will never shop here again. If the manager hadnt refused to even dignify speaking to me, maybe might consider it, but they clearly dont like running a business so steer clear!

Asked for there to be no onion in my noodles bc of an allergy but they use a premixed veg so they wouldn t work around it. As well asked for broccoli and got barely any.

I have ordered from other locations and was satisfied with the food quality. At The Metral Nanaimo location I had to throw away the food. I ordered a mild chow mein, and it was hot enough that it would have caused me digestive issues. $20.00 wasted. Thanks a lot. Avoid this location, they just cant do as they are told.

Im giving a one because I cant give a zero. Me and my two small children where violently Ill after eating from here . Horribly Ill.

I gave this location 2 chances, 3 years apart and both times were awful. Rude, slow service and substandard food. I love Noodlebox but this location is just bad. Ordered mild/medium Drunken noodles with crispy tofu today. Out of tofu. Fine, got prawns instead. They cooked my food and then forgot to give it to me so it sat on the pass for almost 10 minutes while all the staff was in the back. Couldnt get anyones attention to hand me my food. Finally got home with the food and its a solid med/hot (Ive been eating at various NB locations for 20 years, I understand their spice ranges) and the $4.50 prawns were actually half a dozen overcooked shrimp. Very small and rubbery. Save your money or go to the Port Place location.

Absolutely the worst food and service period. We will never return to any on the locations.

Takes forever to fulfill orders. Food is not good.

Our last couple of visits were great. The food was fresh, tasty and timely. A really nice option on grocery night. Thanks!

Food is every good and atmosphere and staff was excellent experience

I visited Noodlebox 2 days ago. I ordered Kung pao and teriyaki and it was so delicious. I really loved it. The lady who was serving there was really polite and had excellent customer service skills.

Had an amazing experience. Service is top-notch as well. Highly recommend

Good food, but avoid the bean box- its pretty much soup. Dont plan on dining in either, the fluorescent lights and lack of decor dont make for a very welcoming environment. Service was a little slow for a fast food place but it seems they were maybe a little understaffed. Overall, pretty good Dietary restrictions: Great gluten free options!

Was asked to wait after my friend ordered. I ordered maybe 2 mins later. My food arrived 15 mins after theirs, which took 15 mins. So 30 mins ordered to food. Looked liked they served 2 door dash orders instead. Not worth waiting for.

Just a 2 Star today Metral Rd location...normally they are pretty good but this time they gave me the wrong order after waiting for 25min..I dont recall my crispy chicken bowl having shrimp and peanuts in the ingredients or being pork Im sure the guy ahead of me paid extra for the shrimp. 2 customers upset today, one star for each.

If youre hungry dont come here. Long wait time for bland food

The place was loud and the cashier was barely audible but our order was correct. The staff moved super slow and our order took forever. Saw most of the staff not wearing their masks properly when in the back/cooking and they didn t check the vaccine passport of one guy who came to dine in.. ..That said, their highest spice level is legitimately the most spicy food I ve found in Canada and the Cambodian curry/Szechuan dishes tasted absolutely fantastic. If they re still open after COVID inevitably burns through their staff and customer base, I ll definitely be returning for more!

So good and reasonably priced!

Service! Made a mistake with delivery with DD vs STD. Lovely girl on the phone was so helpful. Wish I knew your name. Thank you! And the food was great as usual!

Extremely slow even though there was no one in the store and not busy. Took over an hour to get the food.

went in when the store was empty and was told it would take 25 minutes, asked to pick it up an hour later and when i did i STILL had to wait another half hour. the service was disrespectful and she rolled her eyes when i asked for cutlery.

I never have a good experience when I come here but unfortunately I live in the area and the one downtown is just too far. Theyre disrespectful people and never get my order right. Very disappointed in the customer service, its much less than acceptable. I will absolutely never be back, Id rather starve.

BUYERS BEWARE!! I ordered from skip the dishes and their butter chicken was listed as $18 on the app, but on the physical receipt it was listed at $15. I didnt add any extras and the price was before the delivery and taxes. Talked to them and they said they dont control the prices. Contacted skip the dishes and they said it was up to the restaurant list the prices. I dont like to be swindled for the same food and portions and then be paying for delivery on top of it.

Their peanut sauce is amazing, 10/10 recommend if you dont have an allergy

Must visit.definitey recommend this place.

What can you say about this place? Consistently great food at an excellent price. The classic peanut noodle dish never fails!

Good Experience with Pad Thai Food.

Love their Cambodian Jungle Curry - have had it twice once with chicken and once vegetarian. SO SO GOOD. Also tried and liked the Spicy Peanut Noodle and the Bombay Mac and Cheese.

The front line person didnt have the courtesy of answering with the name of the business, had to ask if it was the Noodle Box. Vegetables were all over cooked and soggy. Side order of prawns consisted of 2 overcooked prawns, hardly eatable! Will never order anything from there again, dont even deserve 1 star!!

Service was great. Food was amazing too.

Awful -first most Noodlebox I find the people to be customer service oriented at this location I ve gone three times and the cashier is usually younger and nice or kind. But it is obvious the owner/chef is quite miserable and that says a lot to work to put into the food. This is the worst location for noodle box I ve been going to Victoria s noodle box ever since they opened it s always been really hot and fresh with lots of veggies and really great sauces etc. I don t know what happened the last three times at this location but it is mainly spending $14-$16 for rice or noodles very limited sauce and a few broccoli with some other small pieces. Huge disappointment we wont be here again

Great food I literally eat here Monday to Friday for lunch teriyaki noodle box with prawn my choice

Ive been going to Noodlebox since it opened in Victoria. Yes flavors and quality vary place to place or even depending on whos cooking. I was nervous to order again at this location because my last order just tasted of oil and reading the recent reviews it wasnt looking great. However I think the owner is listening to the feedback because this was one of the best Spicy Peanut with Prawn and extra Veggies Ive had!!! The person at the front counter was friendly as well.

Ordered a Crispy Chicken Pad Thai and found the chicken is all batter and no chicken. And for the batter I received it was the size of a dime. Pathetic. If I wasnt so hungry when I ordered it I would return it. There is good reason for the large amount of 1 star reviews.

Ordered prawns & tofu with 2 of our 3 boxes, charged extra(no problem with that) but then they didn t put any prawns in either of them. I ordered zoo noodles in mine, which I ve had before many times, I expected it to be a bit more watery because of that, but it was completely soup. It was mostly liquid in the bowl with a bit of actual solid food. The girl that started helping me was really nice, then some other lady comes, dismisses her rudely shaking her head at her, I guess she did something wrong before that? Anyway, the lady that took over wasn t very friendly. I tipped anyway, because maybe they were having a bad day? When I got home and found the result of our order, I called, got the same lady, I was being nice about it, she said she was busy right now with customers there and she would call me back, not even a sorry, like I was inconveniencing her! She never called me back! Am I not a customer too? She gladly took my money before that! They have messed up a few times and we never say anything, this time I thought we should say something! Guess it doesn t matter anyway! I suggest opening your order up at the counter and checking it before leaving!!!!!!

Went to noodle box for the first time today..walked by and smelled the most amazing smell, so we ordered lunch. Wow! they were the loveliest people to deal with.. our food was prepared in good time, when served it was fresh, hot and taste Fantastic!! Please give them your money .. they will be getting lots of ours from now on !!!!

One of the best restaurants I have ever visited in Nanaimo the taste of the food was really delicious the staff was amazing the spicy peanut was the best dish would recommend everyone to try it. Will visit the place again.

Went in to order a box at 8:50 when they close at 9 cause no one was answering their phone and they said they stop taking orders at 8:45. Your open till 9pm though

Food quality was so good and the taste was pretty unique.All the staff members were friendly and professional.Strongly recommend this place.

Great food but you need to be prepared to wait for it. Weve been waiting over 40 minutes. This is the second time that weve tried it and both have been very long waits. Sharing this review in case you dont have the time or if youre hungry.

Said the food will be ready in 10 mins. Sat here for 15 mins watching them fill containers of sauce. Food order took 25-30 mins. There was not a single soul in the restaurant beside me. Ridiculous.

Double check your box if you have an allergy. Specified during order that there is a nut allergy. Received wrong box and it had peanuts. Would not even give refund, instead gave large version of correct box.

Went here for my usual I get at the Port Place location. I live North and have never visited this location. What a mistake that was The server was blunt and not super friendly to start. Waited 30 minutes for my Chicken Fried Rice and what I got that was NOT what it usually tastes or looks like. Absolutely zero flavour, I had to pour soy sauce on at home. I never have to add soy sauce at other locations. The rice is like mushy mounds of inedible glue. Not a single actual grain can be seen! It s completely inedible in texture. Skip this location.

I normally dont write reviews like this but I am extremely disappointed in the service, especially after spending the money. First, I ordered delivery and when I picked up my bag from my front step it was SOAKED. The bottom broke though on both bag and bowl and my food came crashing down on to my front carpet. I managed save some of it on the way down. There was a ridiculous amount of water in the bowl. Second, it was the completely wrong order. I went to taste the two spoonfuls I managed to catch and it was extremely spicy. Which I thought was weird since I ordered a mild teriyaki bowl. It was the completely wrong order. Im disappointed because I scrapped most of it off my carpet and had the throw what I saved out because it was too spicy to eat. So now it is all in the garbage. Would not recommend this restaurant.

Dont have fixed quality in different branches!! Ordered Curry noodles and the curry powder didnt mix in the food!!!! It was disappointing

Not what we were expecting. Firstly, after paying $32 for two Pad Thai noodle orders, Im thinking surely the taste would reflect the high price... It did not. The meals were not good. We were both disappointed and angry. Granted I had not had NoodleBox since the early 2000s, Victoria - my memories of the restaurant were very delightful. Perhaps just an off day for the cooks? Or maybe just a lack luster establishment now?

In a word, awful. Save your money.

Terrible food and service, do not eat here

This is my favourite spot for sure! The food is amazing and it tastes so good, the service was so good as well with super friendly staff. 10/10 would recommend!!!

This is an amazing place. Supper dining experience, Friendly atmosphere, and quality food. What else we need! All in one place! Highly recommended.

Great service and great food!

Good food, friendly staff !

Excellent food and customer service!

The lady who took my order was quick to acknowledge me even though she was busy taking a phone order from another customer. I ordered the medium spicy butter chicken with jasmine rice. Cilantro was the garnish. It came with warm Naan bread. It was ready within 10 minutes and cost $15.70. It was a good meal and Ill definitely go back. Parking: Parking is tight. Its a busy area and full sized (truck) vehicle parking is very limited.

Worth every penny! Although hesitant at first (understandably) the staff was willing to prepare my odd request of 10x scorching hot added to my dish. The staff is very pleasant and accommodating and my dish was very delicious! Overall a very pleasant experience

Its amazing love to eat..

Dined in wonderful staff took care and attention to my daughters allergies. Accommodating while we choose our options offering helpful options that made our food delicious. Will definitely be my go to when I visit Nanaimo

Great food. Super friendly staff. Very patient and looked up allergens for me. Lunch was amazing. Best Pad Thai ever.

After 2 bad meals at the location close to us I had not visited Noodlebox in over 2 years. The kids wanted to eat there so we drove to the north nanaimo location. What a treat, great food, awesome service, and super friendly staff. Well worth the drive, highly recommend the north nananimo location! Kid-friendliness: Great attitude towards children!

Had the crispy Shanghai chicken box. Will be back for more! Dietary restrictions: They have great options as opposed to regular noodles!

Great service, very hospitable staff. Lip smackingly good flavour and amazing food. Clean restaurant. I m vegetarian- they recommended me what to try and helped throughout the selection process. Highly recommend and great concept.

I love this place because if delicious food, courteous staff and fascinating ambience. When you go out for food, first priority is cleanliness of the outlet we wish to eat in, this restaurant is very neat and clean and is a must visit for experiencing some best taste noodles. I am a regular visitor and strongly recommend all to visit at least once.

Love this place!! Food is fresh, very tasty!! And really good sized portions at reasonable prices! Absolutely fantastic! Well done!! We will be back!

Awful!! Awful experience! I ordered 3 Spicey peanut bowls with Chicken, and they were all made with tofu. When I called to ask about the mistake they told me it wasn t them and it was my mistake. I don t eat tofu so I wouldn t order it. They called me back 1.5 hours later asking me to bring it back finally which I already ate and picked out the tofu. I asked if I could get a discount next time and they told me they d give me free chicken next time??? Really?? I spent $32 on a meal I didn t order and they want to give me free chicken?? I guess I won t be spending hundreds of dollars a week for business meals here. STAY AWAY. AWFUL SERVICE

This food is amazing

Massive portions, great value, very authentic for a chain. HIGHLY recommend the ginger beef!

Epic arrangement of dishes by the usual suspects yielded profound enjoyment

Absolutely amazing food

Fantastic!! Friendly staff plus a very clean, modern and cool atmosphere on top of absolutely DELICIOUS food with lots of Vegan options. One can tell that the owners and staff take lots of pride in their business and it shows. We will be back for sure.

Really tasty and and value!

Fantastic food and fast service

Third time in a row our rice and noodles were soggy same with the veggies, used to love this place not sure anymore.

Friendly staff and great food at a reasonable price, what more can you ask for?? Have only had the Penang curry and spices peanut from this location, both were amazing!

Very good food, much better than the south location.

Love the Mac and Cheese, friendly and fast service every time, in atleast once a week.

AMAZING FOOD, awesome staff. We come to noodle box on metral dr. Every week.

A great taste.... have not eaten butter chicken like that anywhere in the town.... and a fabulous customer service.... very happy thank you

I had thai style chow mein couple of days before and it was the best i ever had and they had a great staff and customer service very friendly staff. Keep up the good work guys ..

Yum in so many ways!

10/10 Great food, extremely friendly and helpful staff! Awesome place overall, favourite noodle box on the island!!!

Quick and tasty. One meal around $15. Mostly for takeout (nowadays). Only few seats for eat in. Worth trying out.

I would give four stars, but my spring rolls were cold in the middle and the Nanaimo bar spring-roll isn t that at all, it s a Nanaimo bar. Lame!

Very tasty food best and friendly service clean restaurant coming back again 100%

The food is damn delicious and the service is excellent Ill highly recommend everyone to visit the place once to experience the best food

Amazing food. The Mac&Cheese is to die for. IT WAS FIRE!! Will definitely be back again. Made me feel welcomed and gave an amazing experience.

Loooove this place you pick your noodles, protein and spice level

Ordered online, did not get what I ordered. Got 4 small chunks of what I assumed was chicken, 1 piece of broccoli, a handful of bean sprouts and the rest rice... gave it to the dog

friendly service, great menu and really decent food and at affordable prices. Will be back

Went here tonight, picked up a couple Thai noodle boxes. Says on the menu that it is mild curry and soya. I asked for no spice, was spicy and dry, and even though my hubby loves curry, there was Far, far too much. It was gross. We ended up throwing dinner out tonight.

Professional service, tons of vegan options, delicious food.

Bland

Great food and amazing service, went above and beyond!!!

Noodle box was delish.

I have been to almost every noodlebox in BC, one of my all time favorites. This location is the absolute worst when it comes to the flavor of the food. My order is the exact same thing every time (Spicy peanut with chicken hot ) at this Metral dr. location it has been bland and gross two visits in a row. This is sad because I will be moving walking distance away from this location, but based off my experiences I will be driving to the south nanaimo location from here on out.

The south end location is really good great customer service but the north end location is really bad, rude employees, and the food just doesnt seem to be done right, and we have been there many times to give them the benefit of the doubt, but it just keeps getting worse we just throw are food out last time. I do not recommend it to anyone, do yourself a favor and go elsewhere.

Pretty much what you expect. Not spectacular but you get what you pay for. I will go again.

Go for Cambodian curry and pork spring roll

Great food !!! Super delicious

Worst experience ever. Got wrong box and teriyaki box wasnt spicy and had little beef. The girl on phone wasnt very helpful in correcting this at all and was abit rude. Franchisee should teach their employees to treat customers right when spending close to 50.00 there for a meal.

My family was hungry and we have a 3 year old who was very hungry too. Ordered on the app. I went to pick it up and they forgot 2 of the child mac n cheese. Told me it would be 10 minutes to make the child mac n cheese. So we waited outside as my 3 year old was crying and upset, because kids do not like to wait for food. Went back in to get my order, it looked like it was right. Get home and the chicken is all over cooked and rubbery. My 3 year old would not eat the chicken. The Cambodian bowl I ordered is nothing like the one I ordered at port place mall. They forgot 1 of the Cambodian rolls. The noodles where not the rice noodles and I specifically ordered rice noodles on the app. It lays it out really nice on the app in plain typed English letters. I am not sure if it is a language barrier, maybe the chef cant read English? The consistency was just one big bowl of slop it was mushy and gross I actually threw it out and ended up ordering pizza. We will never order again from Metral Station Noodle Box. Stick with the one at Port Place Mall it is always really good and they never miss a thing.

The last four orders I have placed at this location have been wrong. I always ask for no onions and every time they put onions in it, making the food inedible for me. If I could give no stars I would. I will never order from here again. Go to the port place location instead.

Spicy Peanut was pretty good. Teriaki Beef, the beef was very large pieces and chewy. Could improve on that.

It s Asian fusion but tasted kinda off for me as an Asian

Picked up an order we processed through the app on Wednesday. Much like another review from 2 weeks ago, we requested rice noodles in the app and left a note saying it was due to a gluten allergy. The noodles we received were definitely not rice noodles. I now get to spend the next three days in pain. Thanks.

You close at nine not 835. Welcome to Frasers one star reviews.

Absolutely love this branch of noodlebox. The staff here is so courteous and I always get my food on time. Will continue being a loyal customer.

I really enjoyed the food here. They have a good variety of flavours across their meal boxes that caters to multiple taste and spice preferences The ambience and customer service was also excellent. I would keep dropping in to this place every time that I pass through. Must visit

For Quality and customer service..

The butter chicken here is to die for. The owner is so kind. Do not miss the butter chicken! 100/100!

One of the best branches of Noodle box Ive visited. Great service, the best taste and consistency in the food. A go to place for my hunger pangs always.

Amazing food and service. Must try the spring roll :)

Food was great, staff was great as well...

Time and time again I see walkin sales get pushed because of online orders. Its to bad that this will become the normal for all restaurants. I stand in the restaurant with no one here and as they walk in to order, they are told its a 30min wait. Good bye to service

The food was well prepared and to my taste. I had Tofu in Butter Chicken gravy served on Jasmine rice. Its quite not the Indian style butter chicken gravy and you would know it if you have tasted it in India (not any other place). It is more of a fusion between with east meets west sorta which is absolutely distinct and refreshing. Service was friendly and I found the place clean.

Grateful to Noodlebox for including butter chicken on their menu, hopefully this will not be an off & on item for them. Likely all Noodlebox outlets are equal to one another, but this particular Noodlebox makes one amazing butter chicken and I know that because I know my way around butter chicken a connoisseur for many years. This is a complex dish with many subtle variables, and whoever is behind the butter chicken at this location is one heck of a master of this masterpiece.

It took 43 minutes to cook my order. The restaurant included peanuts in my order when I specifically asked not to because I was eating with someone with anaphylactic peanut allergies. I strongly do not recommend visiting this establishment.

Refused to serve us because it was half an hour before their closing time. If you wont serve customers after 7:30... Why stay open until 8? If you are going to stop serving at 7:30, you should change your hours to 7:30. Its not rocket appliances.

Extremely slow service in person. It seems they are more interested in the Skip the Dishes orders and not the people sitting in the restaurant. There was no one in the building when we ordered and we have been waiting 45 mins. Poor management for sure. The food better be good

Asked for no onion or green onions, recieved both in the bowl. Also ordered mild, but it was so spicy I couldnt even eat half my meal and had to throw it out.

Great and very delicious Friendly happy and awesome

Really hit or miss with this location. Called 3 times and no answer. Tried again about 10 minutes later and it doesnt even ring, just says This person cannot be reached. Please leave a message. Their message box is full. This isnt the first time this has happened. I understand theyre busy with Skip the dishes and other orders but they should really consider hiring a second front of house person. Half the time we try to order for pick up we cant get a hold of anybody so we order elsewhere. They are definitely losing business with their staffing choices.

Great vibe when you walk into the restaurant! Staff were great and the food; delicious! My two daughters and myself really enjoyed our night in at the noodle box!

This place moves slower than a garden snail. I ve waited 30 minutes longer than the communicated wait time in 4 separate instances. More than a fair chance to improve things. My time is valuable - won t be coming back!

Excellent Customer Service, Good Food & Good Prices with Friendly Environment

I love Noodlebox but I feel the menu has repeatedly charged and each time got a little less exciting - for example, this time the beef was thicker cut and some pieces are pretty tough. That aside, its still a great place... Just not as great as it was!

I ordered the spicey peanut with chicken and extra veg, also orders the ginger beef box with extra beef, I didnt even get any chicken in mine and we didnt get any extra beef. Not impressed Ill be checking all my meals in the building befor I leave

Great Food, Friendly Service. We ate inside and enjoyed our meal. We even had staff check to make sure we were enjoying ourselves. No VP. Thank You

Not as good as the port place location. Tastes completely different to me. Much slower too.

As nice as the staff are, my time is too valuable to me to have to wait 40 minutes for a meal. Tried the Noodlebox app, buggy, says 30 minutes AFTER you pay, no refunds, nearly 40 minutes wait anyways

Clean place and great fast service. The food was good too!

Love the food here

Delicious every time!