McDonald's in Nanaimo

Much cleaner and more pride this past visit, thank you

Not 24 hours Go to Tims at 530 am instead Food

Gross neglected food that will be made wrong. Worse McDonalds in Nanaimo

They would rather you pee in your pants than let you use the washroom. I was literally doing the pee pee dance and would have boughten something afterwards.

Night time manager (older woman) last night was totally rude and unprofessional to her employees. Treat your YOUNG employees kindly. It s their FIRST job. It s not their fault that you re miserable.

Really enjoyed sitting there waiting to order in drive through while the next three cars that came after me were served first in the other lane. Why is training a swear word for you? Editing today. What the actual eff. Day three of being parked for a coffee. Really? You cant even keep coffee brewed? Are you for real? A 3 minute transaction taking ten, while I sit in my vehicle, waiting for.... coffee. Wow. Do they not do training anymore? Edited November 26th 2024 Drive through. Ordered 3 combos. Asked for total to have payment ready. Didnt get it. Was told first wondow. Get to first window. Couldnt get total. Only card or cash. I asked. Depends on how much. She then tried to bill me for a wrap and a drink. Not even the correct order. Asked again total. She tells me. So I pay. Lade with neck batman tattoo. Get to second window. She tries to give me an orange pekoe tea. I corrected that I ordered 3 meals. Combos. Asks me again, the wrap?. No. Three big arch combos. Eastern lady. Then another lady corrects her no, this order is the one i got the drinks ready for you. Then parks us. I am sitting here waiting. Total time in driverhrough now over 15 minutes. And no food. Im ok with some delays. I get it. Im ok with asking to qualify the order. But so many times on one visit, multiple attempts to have me first pay for the wrong orders, then accept the wrong orders. Come on. This is over 50 dollars in three meals. And zero efforts to ensure customers get reasonable service. Again, is there no such thing as training?!?

Food is always good. Service ok. The bathrooms need cleaning. Toilet out of service and sharp container over flowing. Not cool.

Amazing service provided by manager rolly . Great person.

Great service good food and all made right

Didn t get my food when we got home and they won t answer their phones to fix it.

COLD, COLD and ZERO customer service

Not a bad place.

Its ok not like how it used to be

If youre not open 24hrs. Why do you say you are? 3 different McDonalds in town bragging about having a 24-hour drive through. All closed

Thanks graveyard crew! You ran out of milkshakes and forgot to update the door dash app. You refunded my whole meal and still gave the me the food. Appreciate you

You have to make a purchase to use the washroom, fair enough. But when you do you re instructed to go down a hallway and press a button. The hallway is completely blocked by a table. The employee insisted that actually the bathroom is open .. until corrected by a manager that no it s actually closed. Also all my items were incorrect on my order.

Officially the worst McDonalds in the city of Nanaimo. There are homeless people living around this location and the washrooms are very nasty.

Wouldn t recommend. The team was unable to fulfil an order I would come here often and get

Gave me the wrong drink. Food was very poorly made and cold. I called in about my drink, someone answered the phone heard my complaint then hung up

Never thought id give a franchise a review but people have to know this. Their coffee taste like water. I thought it was a fluke but it happened on more than one occassion. The mcd on bowen is much MUCH better

Washroom closed at 8.30 pm

dirtiest McDs I have ever been too

The food I ordered was not what I received and the coffee was watery and tasted like it was made with used coffee grounds

Average

The service is terrible. They are often leaving door locked for 1/2hr to an hour late saying people didnt show up for work. Not apologizing for such an inconvenience are rude at till of which they only have one till in operation, basically ignoring the people coming in to eat and only concentrating on drive thru. Worst McDonalds in the city possibly the province. I dont know how they keep their franchise.

Junkie city. There is literally always some sort of drug related drama happening here 24/7. Def be careful at night. Orders are wrong 95% of the time. Just a lost cause McDonald s. Truly unfortunate. Junkies have taken over this area ..

Basically never get the sauce I ask for, food is early warm and you can tell when the barley reheat it it was sitting out for a while prior too.

Rude service, slow and was assaulted in the drive thru. I know that s not their fault but if you can go to a different McDonald s then you should.

Good spot

Its fine if you want fast food. But the food has gone down hill.

This place is not open 24h came here at 6:15 am for breakfast and a coffee there was people working inside but no service.

Absolutely disgusted by the service I recieved from an employee this evening while in drive-thru. The employee (Tyson) in drive-thru did not have a very professional attitude and was in fact quite rude with their customer service. After placing our order he stated Next Window without stating my total so we could get payment ready. We proceeded to drive up to the 2nd window were the employee waved us down as no one was at the Next Window. We pull up to the window and my wife asked me what the total was & I said Im not to sure as they never told us. The employee looks at us and says whats up with tone in their voice. I explained we werent aware of the total for our order after placing our order at the order board. Thats when Tyson with attitude in their voice stated they dont give the total until its time to collect payment. I responded and said that other McDonalds Locations including terminal ave have no issue stating the totals at the order boards before pulling up to the windows. They then replied back and said this isnt terminal or other locations. What really upset me was the smirks and smiles this employee had on their face especially while standing behind the manager as I expressed my issue of their customer service.

Horrible service today, took 25 minutes to get through the drive through with only 4 vehicles in front of me. Then gave me the wrong drink! Missed the Gabriola ferry by 1 minute because of this! Not a good way to start my day

Egg shells in our mc muffins .very very slow

Friendly staff and quick.

Good

I don t know breakfast here better than Edmonton. So good breakfast sausage egg muffins

An extremely long wait for a cup of coffee

Washroom was horrible, dirty and there is a bag from homeless sit on floor,report to manager, he went check immediately,but after cleaning, he didnt change new gloves go back to work. Too much homeless in area, avoid this Macdonald.

I order online on doisdash food was disgusting. I add coke they gave me only water

This location has always been good to us. Many of us worked here in the Years past. The people outside arent the ones Inside serving you so no big deal if you see a homeless person. They like food too. The drive thru teen running back booth did a great job. He even greeted us with hands up service as soon as i pulled up. He used the word supersized when asking if we wanted to large size, I honestly squeeled with joy. They parked us because it was a large group order and still had everything made within the serve it time. Great job young man and team.

One of the dirtiest locations I have ever been to, you could see flies everywhere, ordered two cone ice creams, waited for 10 min to finally, one of five employees that was not busy decided to print my order and prepare it.

Good food

Terrible service. Stood at the counter for 7 minutes. Watched as they looked at me but completely ignored me. I said, Hey, excuse me and they looked at me but then continued to ignore me! I ve never had such bad service anywhere. I walked out, it was clear that I was not going to be served. If you can t give good (or at least some) customer service, you shouldn t be in this industry.

Without fail, they always find something to mess up with my order. Coffee s always burnt. I don t know if it s a management thing, cause there s always a couple people working hard, and like 5-6 kids just sauntering around like brainless idiots. When that many people are just lackadaisically walking around and chatting with one another, then this obviously leads to the same 2 or so people rushing around to finish the orders and then apologizing for the wait.

DO NOT GO HERE, they will scam you! DO NOT TAP TWICE, THEY WILL SCAM YOU AND MAKE YOU PAY TWICE THOSE SNEAKY FOREIGNERS!!! I went through drive through and they made me scan twice and they said my order didn t go through and it did and endid up paying for someone else s order. They will scam you so don t go here at all!! Worste place ever to go to!

Wife and three kids kicked out five mins after sitting down by the security officer, who was going off shift (this was 8p.m.). Finished meal sat on curb. Only redeeming thing was I think the manager was a bit embarrassed and offered an apology.

Great job on my pancakes today!

I bought some gift certificates and the staff struggled to get them processed. This location is in a challenging area of town and the security guard was pleasant. The donation boxes were broken so I think it would be better to remove them. My fries were hot and tasty.

filthy and rundown

I ordered a coffee with my rewards points and three different people said I didn t order a coffee although my email says I did. Always getting orders wrong and now when I go and get an egg sandwich i get the added bonus of egg shell in my breakfast

We had to wait 10 minutes to pay because the cashier didnt activate the card reader thing and the double big Mac was rushed, it was so rushed it was tilting like the famous tilted tower other then that it was great ig

Filthy washroom

bad experience, wouldn t let me use my discount very disappointed

Once again hours are incorrect Starting to tick me off there Ronald Just wanted a delicious cup of coffee and no Luck Your going down hill there guys

Fast

Would give 0 if possible. If you want to eat at a homeless shelter this is the place!

Not very clean, otherwise fine

Drive, pay, food..

They have sealed all the plug-ins up so not a laptop friendly McDonalds. Also, not the cleanest as I was there an hour and didnt see any staff come around for the tables or floors. What I ordered was good though. Also, the place was safe during my visit.

Well I took a chance went into this establishment to use their washroom and to purchase lunch. After figuring out the security button to get into the men s washroom there was not a stall suitable for use filthy urine in places I did not want to have to deal with. I decided to use the handicap washroom. After having to approach a manager to get the key off from security security alerted me that the washroom was unuseable due to dirty conditions. When the washroom was opened by a McDonald s worker there was faeces everywhere well the security guard mention it s been like that for three days. I approached a manager and reported the conditions and asked if it could be cleaned. I m not sure what the manager was dealing with on their cell phone at a time but they never stop typing never took their eyes off from their screen and bumbled something that was illelegible for me to understand. I stated that I came here to use their washroom and to enjoy lunch. I walked out with no order and no washroom.

Fries were cold and had to wait more than 10 mins for a Cadbury creme mcflurry reg size that wasnt even full, very disappointing and definitely wont go back to this location!

Washroom and tables were dirty. The automatic teller machine was not printing receipts but there was no notice on it. Everything felt a bit chaotic.

I had a great experience yesterday with the staff was so lovely and helpful the food was great and I will 100% come back and a big thank you to the young girl at the counter who was training another young lady for helping me figure out my supper

Ordered ahead on app and went in to front counter to get my food that I could see was already prepared. No service personnel on counter and no one acknowledged my presence. After standing for almost 10 minutes I asked drive thru staff for a manager who ran from drive thru payment window, threw my breakfast wrap in a bag and said sorry before running back. Food was cold and no acknowledgement for the lack of customer service. Won t return to this location / seems they always get orders wrong and can t read a screen or treat customers kindly. Sad customer service is not a priority at this location

Edited for my updated review (Feb 2024): The service is fine but the food is always terrible now.... I dont know what happened but we will now drive to another location instead of going to this one. The rootbeer is almost always out of syrup (for months now). Last time we ordered all of our drinks (rootbeer and coke) were absolutely flat, not 1 bubble. Its 50/50 chance whether food will be any good.... with the price of meals these days we opt for something different altogether or drive to another location to ensure or food is at least normal McDonalds food. I never complain but after last time I actually thought about calling and complaining. It cost us $65 for 4 meals and was not even remotely worth it... we could have ordered pizza and have food for two dinners (4 people) with that cost.

Food as usual is good and now they have the security guard. its a safe place now

The bathrooms are absolutely disgusting. The mens washroom had feces all-over the walls, toilet and floor. Avoid this place. So happy we didnt eat there.

Never really loved it that much

Average McDonalds food. Inside service was inattentive. Located in a trouble neighborhood. Definite social issues very apparent I. The parking lot. Would only recommend drive through service.

To many people doing drugs on property makes it a little scary..

Sketchy but its 24 hour

Worst Christmas Eve Dinner for the family. Went through the drivethru Dec24th 2022 ordered three double quarter pounder meals, got home and they had forgotten all three of the burgers. Went back and they made the order came home and the fries were not fresh, cold, and tasted like cardboard, and the burgers tasted like they were sitting in the steamer for hours. I know it s McDonald s but this was a big screw up. They didn t even offer any money back or anything for the wasted gas etc. Our family was very disappointed. Was going to go back a third time and complain about the food but wasn t given the receipt.

after purchasing food and heading out of the store towards my car, i was approached by a homeless man who asked me for change, after i told him no he punched me in the face took my food and ran my pockets.

I was towing a trailer so I had to walk in for breakfast. They literally made me Stand there for 45 minutes for two breakfast sandwich combos with a juice. When I asked where my order was I literally was told drive through has priority and I should have gone through. I explained I m towing. I maintained my cool but then the manager came out gave lip service and another 15 minutes went by. They literally treated me like I was a second class citizen because I walked in. Probably the final straw for me with McDonald s. I shouldn t be eating their garbage food anyways. I went to the rod and gun pub in parksville later on that day, they brought me a beef dip, soup and two beers In 20 minutes. I say boycott McDonald s and go to your local pub, they ll at least treat you like a person.

I dont know if I read the drive thru workers name tag right, but that ty person did an excellent job at drive thru for being very friendly, and kind

Quality of the burger is very poor, tastes greasy and nasty. Also I ordered a Big mac, got home and turns out they only gave me a cheeseburger.. Very disappointing

my friends and i usually come here for food together couple times a week..there is a kid named ty that s always working drive thru when we come, amazing young man and always has a very cheerful attitude.

A lot of homeless people around

Had a great experience at this location. The employees were so accommodating even though they were really busy. There are some really great hard working people here!

Helpful staff , much better access to washrooms needed for paying customers!

My burger was not correct, and on top of that my poutine had ice cold gravy. Was king of upset, however, I went back for an exchange on the poutine and they were extremely helpful and kind. Sometimes things get busy which is understandable. The service overall was amazing and even tho the burger was not correct, it still tasted phenomenal.

Its McDonalds.

Good fud

Service was slow, 5 minutes standing at counter before anyone helped, ( taken order ) Other customers were getting upset at service. Employees standing around. July 19 2022.

I get it s McDonalds, but that customer service is garbage.

My skip the dishes order was terrible qnd disgusting from them the skip driver arrived in 10 min but the food was already grossly cold and cheese was unmelted so was resturants fault so skip would only give me 5$ credit back on a 42 doller order then the bathrooms when I went next were destroyed and unusable so had to use womens bathroom that only had 1 working toilet so 1 star

Quick take out

Kid-friendliness: Its not kid friendly because of the homelessness in area Food

So many homeless people Drive thru boy cant listen And i went at 9pm to get a vanilla cone They said ice cream machine is on cleaning and its says its 24 hours

Went by for lunch. Its McDonalds...its pretty much the same everywhere

Parking: Location is good Wheelchair accessibility: Excellent Food : 4/5 |

I got cold food at dinner time.. Myself and my son werent happy.. Food

Very friendly service.

I ordered hot cakes with sausage ,add bacon did not get either just hotcakes. The top of the container said what my order was supposed to be. This McDonalds is horrible always something wrong..

The restaurant is very clean the staff always have a smile. Of course, they have the Happy Meal Parking: Parking is right along the building, I would say about thirty parking spots. Kid-friendliness: Every Wednesday, they have a play station where the kids can get coloring books and have a fun time. Wheelchair accessibility: They have a button to push to get into and out of the restaurant.

Three stars because it was open at 1am after my night shift. Only three stars because of the very LARGE amount of homeless seeking shelter at night. Not the fault of McDonalds. Definitely the fault of the city of Nanaimo for not doing more to find ways in assisting our homless

Get rid of drug addicts will bring the place up sorry to say but thats why I only use the drive-through

read all the bad reviews. Honestly you have to give them a break for all the homeless peopele problem. I used to buy here everytime after get off ferry. No more. The homless people live in this parking lot make me feel not safe. They curse and yell at me when I get out of the car. Imagine you work here and have to deal with them everyday........

Asked for no onion on two burgers and both of them had onion.

Every time i order from this place.. the food is always sloppy made. They never use gloves touching this then that.. handles that have been touched a thousand times a day.. watching them now for 20 minutes. No one has washed their hands, no one is wearing a hair net. And they touching our food?? Nasty

Location is bad. Security is lazy and useless. Busy location commonly out of stock. Since they got a new franchise and operations manager things have gone extremely down hill. They only hire kids and indians. Their hiring is clearly biased and the management is rude and cannot resolve their continued issues of failure. This place plain sucks but the other ones in town are so much further away from the large south population.

Visit another McDonalds in town. This McDonald s is located in a bad part of town, always slow, and food quality is bad. I have found multiple hairs in my food and grounds in my coffee. Avoid this location*

Excellent place

This is my absolute favorite restaurant and I must say the food this time around was so bad it lead me to write this review. Right away I noticed as I unwrapped my junior chicken the buns looked smaller. Not only were they smaller, they were stale followed up by the bun not being toasted. I took one bite and could not continue, super not impressed. Want to keep coming back but food like this makes me want to go elsewhere. Come on mcdonalds, step it up please. Took place at around 5:00pm on Thursday. Took photo evidence as proof but Google wont let me upload!

Bun toaster out of service for at least the 2nd time for me.

Just got the new fruit drink. Very nice on a hot day

Must have been a bad day. Sloppily made Big Mac.

Pretty standard fare for this franchise, it was fast, the usual price and temperature, consistent with what you would expect. However, what makes this location stand out (not in a good way) is the service. On screen, our order showed $74 and contained a LOT of extra items we didnt order. When we stated this, there was no acknowledgement or explanation, it was dismissed, and the total hidden. No free smiles here, and at the food window, when we asked if dipping sauce was in the bag, we were waved off impatiently by a person who didnt pack the bag, and clearly didnt have a desire to answer. It wasnt in the bag, which just seems par for the course with all of these places. I feel sort of ridiculous reviewing a fast food place and finding it lacking, but the truth is... these are not inexpensive compared to the number of alternatives available, and to be consistently underwhelmed and disappointed and pay the same or more than competitors for an experience that leaves a bad aftertaste... I think we can do our best reviewing by exercising our judgment and going elsewhere.

Wow!! Never have I ever received such awesome service at a McDonalds. Beth, sending you & me team a HUGE kudos from me, for Nicol Street Food : 5/5

So dirty. Bathrooms look like they haven t been cleaned in months. Tables all dirty. Service was painful. Done in no box and yet giving us al the paper bags and extra garbage

I mean after all it is a McDonald s so it s not like the bar is set all that high lol. I hit up the drive thru for a coffee and the staff are friendly and fine but this is perhaps the only place where they will instruct you to pull to the side and wait for your coffee. I mean I m not even mad, thats amazing! 3 customers pass before you ll get the coffee.

Really lovely security guard at the door. We had a host of children and he was so good with them, friendly, told us how to access the washroom. The staff are friendly enough as well, but not many tables are cleaned up. We ordered on the app and put down table service but they called our names instead. They missed my drink but that was quickly fixed. So - just a bit hit and miss but they were friendly!

If I put in a mobile order that is requesting table service, please deliver and not ask us to come to the counter to pick up the order.

Check your drive-thru order before you leave the window. Were visiting here, went through the drive-thru twice, and each time they forgot something. We always check the bag before we leave the window. Parking: Surprisingly, there are few parking spots for a McDonalds.

I was just here at this location. I m part native not from the island and they refused to give me my drink I order. Because if the colour of my skin. The place was filthy and dirty. I make more than these people here and they were trying to make it seem like I was trying to get more than I paid for. I will be making a formal complaint to head office about this place. Just because you have issues with local natives, doesn t mean we are all like that. They need to close this place down and everyone inside should be fired.

Went into the restaurant to eat in but all sections were blocked off and we were pushed out the door and forced to eat in the parking lot. Wheelchair accessibility: Two prime spots in front of the doors with push buttons to open.

I went there at 630for breakfast because everything says 24 hours. The drive through is 24 hours. You cant sit down to eat until 8 a.m. I kept driving

We dont servce ice-cream much sadge:( Why mcdonalds ice cream broken? Food

Just before closing and disorganized staff atmosphere whom the manager was doing a nice job to control as they had a couple of dishelved homeless they were getting out of the restaurant. It spoiled our meal so we ordered it to go as we were catching the ferry anyways The best thing I can say about .y visit is that I was impressed at the young lady manager as to how she handedly the situation considering there were 5 people already dining inside and us 6 ordering our food and the 2 homeless individoals. Our food was OK.

No toilet paper in ladies restroom. Veritably impossible to get into either men s or women s. Have to push a button on the wall to get in, but it doesn t work. Reported no toilet paper. So what?! No serviettes available either. Nasty! We threw the food away.

Clean up once in awhile on nichol st...tables &floor

Fast service at drive thru

They played their personal music from a speaker in the back very loud. While still playing the music in the dining area. Ignored some costumers on accident because they had their back turned and couldnt hear. There is 2 very loud songs playing at this point. They always giggle and laugh in a different language when costumers show up or leave. I cant charge my phone here.

Your employees don t speak English and they have forgot my sauce every single time the burger is cold the fries are soggy and your place just sucks at every corner. Like hire people who actually speak and understand English

No charging outlets available. When I was ready to pay, I was overlooked several times until the manager realized I had been there a while. I do commend her for her initiative. Food was decent. McDonalds, so nothing out of this world.

Its McDonalds. Its good while youre eating it. Youll feel sick 5 minutes later and tomorrow youll have diarrhea.

Breakfast: their hashbrown taste like they are cooked in dirty oil and the burritos were dry and cold as if sitting too long. Service workers have been great. Ladysmith restaurant, on the other hand- food is always fresh and hot. I prefer to drive to Ladysmith for the better food.

Dirty, cold food.

No ice cream

My nuggets were clearly fried a second time to try and warm them up, they were dry and gross.

I find it a little slow at this Mc Donalds but the food is good

They say the drive threw is open 24hr s but that s a lie. It s never open between 1-6 am so don t waist your time

Went to get the adult happy meal, gave us no happy meal boxes as they are out. They didnt tell us that when ordered. They apologized when I asked where my box was as its nostalgic... Added extra pickles to my burger and didntt get them. When I opened my big Mac box, there was soft white plastic hanging outta my burger. The woman who refunded us was rude, told us she would check who made the burger... I watched her make it while waiting...... She told us not to be rude, Im sorry your restaurant is dirty, floors greasy (we were slipping around like we were on a slip and slide), no tables were cleaned, I needed to use the washroom/I buzzed to get in and wasnt let in, plastic in my food and Im not allowed to be upset! This place needs new management and workers. Most disgusting McDonalds Ive ever been too!

Everyone is so quick! Awesome staff and very patient, helpful

Fast friendly service, BigMac Fries Soda Atmosphere is not nice! Lots of rifraf atleast they have security on site but they also make you feel uncomfortable because they think your one of the hoodlums. Food : 5/5

I went to the drive through to redeem a free cheeseburger and a pink sprinkled donut. The man that took the order was being a bit difficult and after u drove all the way to him. He said you have to purchase something to get the free items. I said ok I will have a medium coke. He said you will have to pay in cash I said I only have debt so I drove back to the other window to pay. I didnt check the order on the spot mod way as I was driving home I find that my coke tastes like water. It seemed like it was watered down or something and the donut I wanted to get for my daughter wasnt the one I asked for. That was a waste of money and gas for me personally. Never going to that store again.