McDonald's in Nanaimo

Its McDonalds. No surprises in food or service. A bit tight with shopping carts.

We wanted a no ice coke, they offered a coke with ice. They declined and I am feeling sick now

Not 24hours

Food was barely even warm more leaning towards the cold side didnt get any of my nugget sauce wrong sized fries waste of money at this location

Pretty crowded, but staff still very helpful, but kids disappointed because the play area was taken over with partys. Was able to get a quiet corner to enjoy my breakfast.

The wait times are lengthy, as there are no customers in line. Asked for 5 minutes and waited for approximately 25 minutes.

McDonald s you have been so good to me, at times of need when I needed you, you were there for me, thank you! Parking: If you ever need to park at McDonald s you should have no problem because everyone is usually in the drive thru. Kid-friendliness: Kids love Mcdondald s, who doesn t love McDonald s unless you got to the gym everyday and eat lettuce. Wheelchair accessibility: I don t really know much but I know wheelchairs can get in there.

Not open 24 hours disappointed.

Ordered on Uber eats and took 2 hours to arrive

That MCs is closing at 2:30! It s not open 24 hours pretty bad :(

When someone orders a sausage and egg McMuffin, you should actually put an EGG on it. Unreal, and even worse, not the first time.

Ordered 3 poutine, a wrap meal (with large fries and coke), 3 cheese burgers and 2 cookies. By the time we got home we found out it is missing the fries and the cookies. $7 worth gone but the worst part 2 kids are mad not getting the fries and the other one her cookies.

Cold !!!!!!

Usually always go here for takeout. Had some of those new Arch burgers. 2 arch meals and a chicken nugget meal. Shared one of the Arch burgers with son took a few of his nuggets. They are a big burger I took about a third of the burger had fries and pop too. Ate some had put burger in microwave a minute son ate all his I ate my portion of the Arch burger today second minute had it on a plate handful of fries on top lots of plastic wrap. Loosened wrap first microwave a minute. The meat was so delicious even though condiments veggies had soaked in bun I usually remove meat heat separate put together again. Tasted like I was eating sirloin. It would probably been even tastier if done way I usually do. Will get a whole one for me next time cut in half eat rest next day. Brother ate all his too. Pop was nice and cold no ice. Fries need 39 sec reheat but still ok would like it if they adopted different frie like B.K. would stay better. Have had a bad experience with one of MacDonalds before mouldy bun makes other ingredients suspect. Hot day not want to cook birthday food no Grills in apts. Fast food industry has to keep standards high in this economy keep customers. It is respectful in my kitchen if in doubt throw it out .

Love those cheeseburgers and the old school sauces. The arch burger, neat

My smoothie is full of ice and watery

Ordered 30nuggets and fries but what they felt acceptable to serve was the worst over done, fried in old oil , garbage Ive seen yet- in all my years of fast food . Returned for refund and went elsewhere. Lazy / dirty management. They seem to only change the fryer oil once a week and we were informed its changed tomorrow- unsanitary and disgusting. Will not be back here . Health inspector should shut this place down for a complete deep clean . The level of lazy , next level . I guarantee the kitchens beyond filthy .

someone said i passed away sometime inbetween the years 2009 and 2015. but im still alive, im healthy, and happy, im 41 years old now.

This is the worst McDonald s, I ve ever been to. A. Customer Service is slow B. Not enough staff C. The toilet in the men s bathroom, doesn t flush. I highly do not recommend this place in Nanaimo.

Pricey

Fairly quiet part of the evening. They were catching up on cleaning duties, even though it did look fairly clean. It might be a good idea to update some of the worn out seats, as its starting to give it a run down appearance.

Wheelchair accessibility: They will mean a friend.You are too fat to eat Food

June 9 (11:50am) Absolutely disgusting experience at drive-thru in this location. Some entitled coward (old hag) in the truck (license plate FS9 67C) had the audacity to scream at us because she thought we werent getting the attention of the slow employee. Meanwhile, we were repeatedly trying to get their attention, but they were too busy serving someone else who arrived AFTER us. #NanaimoKaren

Great service!

Waited 10 minutes for a burger and fries, they will run you your food to your car but don t care about anyone inside

First time both Big Mac and quarter pounder combos were very good. Very fresh buns and tasted great.

I come here quite often these days. I m sure the crew recognizes me. I had to let you know that whoever was on crew at around 6:24 pm order 76- thank you! You made me the best BLT EGG MCMUFFIN, ever! I really didn t think it was that possible - I tasted the care and the love of whatever you were thinking about while making my sandwich- thank you! DIDNT KNOW IT WAS POSSIBLE! AMAZING! Thank you

Does anyone actually work there... takes forever to answer the drive thru and food and coffee has been cold ..not just once but multiple times...done!

It was good as you can expect from McDonalds the one bummer though is the milkshake machine is never working so if you got a milkshake craving go somewhere else Parking: Its good, a little small but youll definitely find some where to park Kid-friendliness: Happy meals all day Wheelchair accessibility: Wheel chair accessable

It seems everytime I order on skip from this location they always miss something...how do you miss fries on an extra value meal for Gods sake! Edit: Jan 7th 2024 - placed an online app order and they double ordered and double charged me. The food is expensive enough. Do you think people place identical of the same order. All I can say is the courier got a great tip as I was 40% tip one the ONE order I placed originally. I dont think I will be coming back to this location ever again.

Late night drive thru is beat option to eat and staff is awesome

They did not add my points to the order and also forgot a small fry from my order.

They have a new GM, her name is Marketa. She is slowly fixing all the bad things in this store and creating very proactive business again. Good job

Can not make skip orders to save their livesss! Something is always missing not made right or the whole thing is the completely wrong order like they just gave out someone else s food.

Always get the orders wrong and always forget things in our orders.

Ordered from the kiosk got no receipt.. Waited for 10 mins while the staff tried to figure out whos was whos. They asked me for my number but since I got no receipt I couldnt say. I just told them what I Ordered. Drive thru seems to be top priority and the customers inside dont. Hire more reliable staff. Or call it slow food restaurant. I wont come back.

They got my order wrong a few times

Fast service, I guess that is what they strive for, for us

Yuck. Crunchy old nuggets. Sooo much salt on the fries, they got tossed when we got home. Never eating here again so gross! Money wasted!

Food was soggy, very slow service and rude staff.. the tables were all quite dirty. The washroom was cleaner than them.

Decent location, meal was warm to hot and quick service.

I would give this place the very worst rating ever.

Lettuce wrapped quarter pounder w cheese for the win. Give it a try just dont ask them to wrap one for you at the Princess Royal location lol they dont know how to do it

You kidding me ? $0.99 cones ! Now a buck and a half, still the best deal on a treat Food

There isnt service anymore,its a computer and typically a disgruntled teenager to tossed your food in your direction.

Service was not good. Limited staff it seemed.

McDonalds, what can I say...nothing special. We just ordered breakfast sandwiches. They lock the bathrooms, yet the bathroom was disgusting. Doesnt look like it had been cleaned a week. Yuck! I passed. Food

We ordered our food and waited 35 minutes with no service of our food. Other people who ordered after us got thier food. Once we asked abpit our food they finally started working on it and then gave us half the order. Will never come here again. Also it was filthy

Break free from the system. Get McDonalds off your brain. Go cook a meal or go literally anywhere else.

Got completely frozen waffles fries

Terrible customer service, don t listen to customer, watch thru pick up window and staff is just goof around Only Asian hired at this location Discrimination on hiring any other than ? Definitely won t go to this location again

Your regular McDonalds on the way from Nanaimo to Victoria. We had a good meal as we charged our car.

the kiosk never seems to be able to print the receipt and then they ask for your order number that you never get because its supposed to be on the receipt so it takes them a long time to figure out whos is whos. always a long wait here.

food was great, service was fast. Even though it was late and they were almost closing they did an awesome job at getting the food out and it was all nice and hot! Closing crew level 100

I found this whole restaurant filthy. I observed this while at the cash and had time to look around me and was so grossed out. They didn t seem understaffed. I remember a time in my youth when I worked for McDonald s we kept that place spotless and we were expected to. My coffee was barely warm as well.

Overpriced, barely food. Over 9.00 for a double cheeseburger meal. Same experience as last time. I eat it because its there. If you want a quarter pounder, buy a double cheeseburger at half the price. Same amount of meat in it. Local McDonalds hasnt had ice for weeks.

I love that its so close to home and everyone has been so nice but!!! How can my orders are always done wrong. 3 meals all wraps same flavor and crispy with fries and 1 kids meal.. better listening skills or better confirmations on orders.. The bowen timmies was backed up and had no choice but to come to your location which was dead as a door nail.

They are very quick & friendly

They need to learn how to work 2 lane drive thru. Its no wonder they have now hiring printed on there take out bags cos the people currently working there dont have a clue.

The guy who works in night is awesome and so kind, this branch had got the best staff :)

I just get ice coffee here. Google asked for a review. So here i am throwing letters on this review so i get more points with google. Food : 1/5

It s a McDonald s like any other.

They gave us exactly what we ordered. Vegetarian options: I ordered the fries and a mango shake without yogurt. Dietary restrictions: Allergies to wheat, soy, and dairy.

Its typical McDonalds store with typical McDonalds food except for the the crew manning the store who goes over the top with hospitality. Kid-friendliness: coloring activity kept the waiting kids sabe and in-check

The food is classic McDonalds. Cant say its excellent but its good and reliably consistent. Staff is friendly and efficient.

Restrooms and dining area are filthy. Understaffed during peak volume. Waiting 23min for 3 EVMs. Staff was doing the best they could however low/no leadership meant many inpatient eyes of many waiting customers was making for clearly a poor work environment. Food was not good with cold sandwiches and dried out meat. Fries not salted. McDonalds can do better!

Its a good McDonalds

Its a McDonalds, but the staff was friendly and the order process was quick.

Good food awesome service.

The measures taken to discourage undesirable people has made this place undesirable itself. Planting trees with the intent of stopping people from getting up to the plaza and pharmacy is the latest thing, but they have been using hostile architecture and landscaping for a while. The whole vibe is aggressive and the equipment never stops beeping alarms so even in that 30 mins allowed to eat inside there is no peace.

It s a McDonalds. This is to say that you order your stuff. You get it quick and their are no hang up. Which is good. Especially when it is 6 in the morning and you are on your way to do a 200km ride. The food was what it needed to be. Kept me going for a while.

Good place to go

You know what you get.

Craving a BigMac Combo and hadnt had McDonalds for years, so I popped in to eat here. I had the best McDonalds experience Ive ever had. The BigMac actually looked like the photo! It tasted delicious, and Ivy went out of her way to bring my meal to my table and dip for my fries. I absolutely recommend this location! Thank you Ivy and team! You guys rock!

Had a burger, coffee, and a doughnut. All three were very disappointing! The coffee was old and bitter, the doughnut half the size of Timmys, and the burger, small and barely recognizable from the posted photo. Not going back.

Food

Fast

Had an open washroom for guests!

Nothing to write home about always seems like a great idea for quick dinner or lunch but then after you realize should have not done that ! Average at best !

Probly the last rime I go to McDonalds, between the order being wrong an the food, lets be real..not what I need, nor will I put any more energy into trying to kill myself with that..food

This McDonald is at Terminal place and seems quite clean and nice. No riff Raff here.

Fast food, not bad but what can you say right

I asked for 6 piece nuggets and they literally gave me 2!!

Visiting at the changeover from breakfast to lunches. Got the first and freshest possible Big Mac EV Meal. Including the beverage upped the cost 8 bucks more. Typically tasteless. A triumph of advertising. Resistance is futile.

Consistently good food and atmosphere. Conveniently located.

The management is not terribly good. High staff turnover. Errors with orders Self serve kiosk doesnt work 24hr drive through is a lie Park and wait for common items The Macdonalds at Rutherford is 100 times better.

Good ice cream. Otherwise do not eat their stuff

Usually good food but just had to throw away a Big Mac from drive through,,,blechhhhh!!! Was cold and dry slimy like just fished out from under a 3 hour sunlamp grossssss!!!!

Best Ds in town

Food was good. However, they could use some diabetic meals.

Had our orders. I dont like how they ask you to park and bring it out after

Make sure you look into the bag and check your order because they never fail to forget something

As good as any McDonald restaurant. The service was satisfactory. Coffee was good. The muffins were fresh

It s McDonald s.

I ordered a quarter pounder with chesse, the pattie was dry and old. The slowest mcdonalds in the island.

Worst McDonald s to grab a coffee. Always watery. Such a bummer because it s the most convenient location.

Cleaner than Nichol Street

Just NO

The staff required more training. We placed a big order....had to repeat it many times for the cashier. Then the cashier forgot to give us the recipe of the order and we didnt know what number we had. They called the number many times; then we realized that is for us by then food got cold.

Fast friendly service good for a quick bit indoor and outdoor seating great to take family and or friends

Every time I go there for food, doesnt matter what time of the day. My Burger and fries are always cold.

Quick service but washrooms were locked. The staff was kind enough to open it but not sure as to why they have to keep it locked.

Food is never hot, not even a little bit.

Great, fast and friendly service. Restaurant seems very clean.

When in to pick up some food to go, when I got home I realized I did not receive one of the burgers I had paid for.

Quick service, but my bun for hamburger was little soggy. But it was at the time of dinner hour.

Great food and good service

with mobile orders and drive through this location ignores the customers at the til. I guess they assume you will do it yourself at the kiosk

Burger was pretty good

I keep coming back to this location hoping to get a good experience but everytime I get great customer service (which is awesome) but the food is usually cold, old and stale and not correct!

15mins for a coffee

All I ordered was a Mcnugget Happy Meal for my son. We waited over 20 minutes while people came in, ordered, were served, and left. The drivethrough seemed to be the priority. I finally asked what was going on, and watched my order get out together in under a minute. The manager seemed angry and staff seemed hesitant to ask when they were unsure or stuck. Is this what McDonalds has become?

They re always quick and friendly!

Decaf coffee was not decaf. Good wifi

my order was given to the other customer then the customer return it because it wasnt his order and staff gave it to me. Ask for a new one but the staff said its a new one which is not true. please avoid this place. very disorganized staff.

What a horrible experience at this location!! Went through the drive thru to get 2 coffee frappes with espresso, 2 bacon egg mcmuffins, and hashbrown, smoothie and a cookie. Got charged at the first window $31.01 and then was told it went through, got to the second window and they told me it was declined and they had to charge me again. This time for a new amount of $22.84. So we checked our bank online and saw that they had charged us 2 times. They told us there was no record of the first charge in their system and there was nothing they could do, we are out $31.01. Also, they forgot to give our drinks and forgot our cookie and our straws! Now we have to go to the bank and try and dispute this charge. What a great beginning to a Saturday morning! Worst experience ever!! Went to the bank and was told that this location has done this multiple times lately and to charge them with fraud!!

Not bad for a quick bite.

New product Egg BLT on muffin Good to try it

They make the best BLT Eggers on a sesame seed bagel.

There wasnt any clean tables. So we had to go to one another customer cleaned for himself & was done.. Im smelling mold.. and they got two orders wrong. A window shade was broken so we were still sitting in the hot sun. 08/20/2022

Would not pick up the phone and when they did they would hang up right away

Just okay, for a quick bite and reasonable price and fast food

Sort of quick service but really at the expense of quality. How hard is it to actually assemble and wrap a few burgers...... all the burgers were a mess and it looked like would chuck in a piece of paper then throw in the burger on top with no effort made to wrap it.

Cost to much for that burger inside the bun

I used the app to place my order and it was fast and efficient

Would be 5 stars but they didnt have the gravy so couldnt get a poutine :(

Very disappointed in the manager at this location. Takes his sweet time getting to the til, to the point I almost walked out because I was tired of waiting to place my order. Told me hed be right with me 4 times. I had to ask for my change, and he took a very long time to even start my order. I was sitting waiting for my drink for about 5 minutes, and that was after I got my food. He is a very rude person and messes up my order almost every single time I go there. When I try to tell him he missed something he looks through my bag then rolls his eyes at me before fixing his mistake. He is the only one not wearing a nametag.... I wonder why.

Sometimes the wait for a cashier is a bit long, but the food is always hot and made correctly. Incredibly fast to get the food after ordering, especially at breakfast hours.

Was here yesterday and gave it 5 stars for being clean well ran. Well today was totally different. Had cold hotcakes and sausage. Had to go back to ask for utensils,butter, syrup and napkins. Sad

Got 2 sandwiches at 830pm The bott buns were hard as a rock and the patties were luck warm. Was super dissatisfied.

How do you get a cheeseburger wrong? My order was just a cheeseburger with bacon. They made it without the bacon. I took it back to the counter and they made it again. This time I got the bacon but they forgot the pickles. The only thing on my order was a bloody cheeseburger. How do you get a cheeseburger wrong? Twice.

Super friendly staff

The managers and crews were nice and approachable. Keep up the good work. Keep smiling.

After the Bigmacs shrunk a while back i only go for the chocolate shake. Super disappointed find myself stuck with a vanilla shake with the tiniest amount of chocolate sauce. Hoping this is just another bad mcdonalds location and not the updated chocolate shake.

Good TV needs to be on more thou even just on the weather Channel

We ve gone to this MacDonalds for breakfast several times and EVERY TIME they mess up our order. We ll go elsewhere from now on.

Fast

If I could rate this place less then one star I would they mess up every order from cold drinks to hot beverages from burgers to poutines how do u forget the burger on the big Mac and the gravy on a poutine plus under trained staff that dont understand much about anything or know how to give the right amount of change dont waste your time or money here ¯\_( )_/¯

Tasted as though the oil in the fryer was old

started going to this mcdonalds because of how much the bowen road one screws up orders. have now had three incorrect orders in a row in drive thru. tried calling a dozen times to ask for it to be remedied. (usually orders near $40) and cannot even get ahold of them. so frustrating. at least their cheerful while screwing up your order at this one. what would it take to get proper training and accountability of their staff? brutal.