Wendy's in Nanaimo

Service staff with discriminatory attitudes.

Itsa Wendys.

i ask for no sauce twice and for it twice and it was cold food and bad 0/10

Food is great and service is fast, floors are VERY sticky

Do not come, got orders wrong, won t admit it, was given attitude when asked about it Bad customer service

Didnt give me a fork for my taco salad at the drive thru. Lettuce and tomato in taco salad was old and gross.

Food is fine but they don t clean the place. Every time I walk in here my shoes stick to floor it s nasty

Food was good. We got takeout. The employee gave us forks for our Frosty s, but everything was as expected

Its a very cheap place to eat and quiet. Vegetarian options: Hay opciones Dietary restrictions: Hay opciones

they gave me expire sour cream:(

The employees are just plain rude and have no energy no smiles they all look depressed

didnt let me order.

Didnt let me order, told me to leave

Wilted lettuce lack Lustre employees

Un attentive staff, been multiple times and stood at the counter for 5-10 minutes with no acknowledgement with a staff member in the dining area cleaning as well. Dont waste your time or money here.

Good food dirty floors were covered in some sort of sticky substance by the front counter.

Love the junior bacon cheese burgers! Best deal under$5 !!

Their food is literally the best ouf of any other wendys Ive been in and I dont know HOW. It looks horrible working there but ive got respect for fast food workers.

Food was under cooked. I thankfully did not eat here but my husband did. He had the mushroom burger. On his last bite he noticed the meat was pink. 6 hours later he had food poisoning.

Waited 20 mins in drive thru very poor service..

Quite busy

I just had a burger and it was delicious

I stood at the till for 3 minutes and they only wanted to help the skip the dishes workers. I asked if it was going to be a bit and the worker looked at me and then walked away without saying anything. Im employed, well dressed and wearing makeup, so theres no mistaking me for a person loitering. This happened at 4:30pm on January 7, 2024. Maybe tell your workers not to ignore customers when they ask how long it will be.

Gave me the wrong item my my skip delivery. The item that I received Im allergic to. I could not eat half my oder, and the Item that i can eatvwas made wrong. I always have issues with this restaurant when I go in. Do not recommend

January 14th 2023 at 3:40pm I just recieved the worst possible experience from the woman on the intercom as Im going through the drive through, maybe next time let people think about what they want to order before you scream at them trough the intercom. Never coming here again & neither will anyone I know

Food was great, staff clearly not into it at all, sad but true!!!

The servers are too cold and seem so helpless in the place! Change the attitude with the costumers, come on!!!

Great new Wendys in Parksville.

Its right down town Nanaimo so........ Wheelchair accessibility: Main floor Food : 3/5 |

Foods always good--hot, tasty, made correctly. Sometimes a pretty long wait to even have your order taken if youre inside the restaurant [cant speak for the drive-thru, I dont have a car]. Staff really seem unenthused, but I wouldnt say the service is bad, per se.

Cold undercooked

Messed my order right up and didnt notice till I was in the ferry line up!

It was good but the customer service was terrible

Meh. The food and drinks are standard Wendys. The service wasnt bad. More so location and the general clientele that take away from this location.

Always quick even when theyre busy, good food as well. Parking: Bit of a rough area but my favorite Wendys location in Nanaimo Food : 5/5 |

Slow. No condiments. Terrible frosty, came half melted. Yuck Parking: Theres parking Food : 2/5 |

Very bad Service! not paying there employees on time, don t go there.

Excellent food and service but the restaurant itself was so dirty that I could not find a table to eat at, so I took it home. It is a hit or miss to dine in. Recommend you take home or eat in car.

Not Kid Friendly - or Friendly at all - We got off the ferry, hungry of course, took a family of 5 to this wendys for lunch, we were waiting in line to order, children and parent needed to go bathroom, we asked to use the bathroom and manager rudely said only for customers walking away, not even stopped to acknowledge customer we continued to wait to order, children impatiently needed to pee badly, so children and parents asked if kids can go bathroom the cashier said sorry customers only we said we are going to order we been waiting in line for last 5 minutes for you to take our order we are a family going to order lunch we badly need to go bathroom It wasnt the best customer service for newcomers to come to Vancouver Island off the ferry to experience such rude behavior to tourists. We left and went across the street to A&W - they let us use the bathroom without ordering, ended up going to Dairy Queen spending $70 on one order there. When Wendys could have done better business we probably wont stop there again ever.

Love Wendys

Always great food! Unfortunately you risk life and limb due to drug addicts and homeless people with mental health issues congregating downtown.

Good food and very respectful service

Fast food

Clean place. Great food. New strawberry frosty for limited time.

Tables and chairs are significantly dirty towards the evening.

Refused 5 dollar bill as it was paper style. Unless the Canadian Government specifically says it is not legal tender, it is legal to use....and Yes, as a Business you can refuse to take it...and I can refuse to do business with you and suggest other boycott you as well.

Living downtown, cant walk and get any food from them at night as they lock the door and wont acknowledge me standing at the window. Another business treating their neighbours poorly because of the local homeless problem. Im tired of being punished for these people.

Clean!

Was given cold food at the drive through. Told to come back and get fresh. When I got there, manager only gave me a replacement burger. Very rude. Will NOT be going back to this location.

Will not serve people who do not have a car. Does not indicate this with any signage or disclaimer. They just tell you once you get to the line. Other fast food does walk ups. Disappointing.

Good food Good prices friendly service with a smile and amazing deals like $1 frostys all summer!!! Can beat anything even the heat!!!!

Quick and accurate

It seems as though I was interrupting the staff, they were busy doing something behind the scenes and one lady peaked out and said someone will be right with you, several more minutes went by and someone else peaked out and asked if I had been helped yet While waiting for my order, a manager came out and asked what I was waiting for, my order I said, and walked away. The person behind me got their order before me and left. Experience was bad all the way around Im douting that I will return again, the staff seems very distracted and not much of a team atmosphere at all. The staff really need to step it up a bit, or at least work as a team more. Has anyone else experienced this?

Over all Wendys is my goto place. Amazing fresh food. I really dont care how Im treated as long as the food is good. Remember people are people and if your working for a less then average wage sometimes your service my very. Im still Amazed at the prices and when you ask for bacon you get bacon not two little tiny strips like everywhere else. I have not eaten every thing in the menu but I bet its all good, thanks Wendys and all the workers for your hard work making it my go to restaurant!!!!!!!!! Kid-friendliness: More offers

I tried the homestyle french toast sticks. OMG, it was so good!!!!

Yummy as usual. Ty

Signage says there s supposed to be wi-fi, but there isn t. Also, I noticed a lack of any recycling or compost bins.

Dining room was closed when we arrived on foot from the marina. They wouldn t serve us without a car.

I didnt like the way they treated some people inside of the store because I guy was getting water and Ice from there on a hot day and he bought a hamburger but not a drink because he had a bottle with him so he got the water and ice and one of the works freected out because of it

Restaurant was filthy, all but one tabletop either had garbage or spilled drinks on them. I had nuggets they were hard and semi cold, fries were hot and yummy. Used washroom mistakenly before leaving the garbage reaked I hovered and you couldnt see through the mirror as something had been smeared all over it. Doubt Ill be back....

Best. Worth the drive from Ladysmith !

It was right before closing, they were aggressive about not letting me use the bathroom and they wouldnt let a paying customer use it either Dietary restrictions: Dairy free frostys need to happen

One of the worst Wendys we have ever been in. The place was quiet. Well except we the guy at a table snoring very loudly. But the service was so bad that we didnt order because we were waiting so long. I mean we waited so long to order dinner they were going to serve breakfast soon.

Cashier was knowledgeable and quick on the order. The cooks in the back were quick and did well on their part.

Nice food, but the drive thru is small kinda.

Stopped in after a pick up from Hullo. For a quick bite before getting back on the road to head up island. The service was good the food was too, the other patrons were a bit scary looking. Not sure if its a good neighborhood these days.

Dont know why we cant use bathroom first then make order

My husband was picking a skip order. Font door was closed without any notice. Stayed in the drive through for almost half an hour. Just to pick one burger bun. When my husband wanted to talk to the manager, one extramly rude so called manager showed up screaming that I she was short of staff and u are free to apply. Who would want to work with such manager? My kids was like.... She Is SO RUDE.

My friend and I shared lunch Thursday March 10th at 1:30 p.m., the food was awesome! Really well cooked, constructed, and packed! True food art! Thanks!

Havent been in this place since before the pandemic started. Theyve undergone a huge reno inside and it looks really good. Service and food were great

Currently not allowing dine-in or any washroom use.

The staff were quite rude. Left and went to the mall instead.

No washrooms available

Super great service and food! High-school kids vaping in the dining room people take the time out of their day to notice us! Management is great! Staff look happy !

Kind and helpful staff, a quick service.

Wendys is always fairly priced & so fresh tasting. Yummmmm!

Try to get there when it is a little busy,. When busy I come back ina hour.

Tried to arrive at 855 pm to pickup a mobile order. The doors were already closed even though it says on the door they close at 9. I knocked on the doors and the staff ignored me. I embarrassed myself walking through the drive thru. They said that I m not a car so they can t help me. Extremely rude staff and a horribly run restaurant. Stay away from here and go to a&w across the street. The manager needs to really improve things and return the money that was stolen by this location through a mobile order.

Wendys has drastically downsized their small $.99 frosties. They look like a joke, they are now so small.

I used to enjoy Wendys burgers. The meat no longer has any taste. We had Dave single burgers. All we tasted was pickle, mayo, onions and lettuce. The meat didnt enter into thee equation. Its too bad,, they used to be so good. Theyre not worth the money anymore. John Tetaert

Pretty fast and friendly staff, and they smile

Awful coffee. Is it so difficult to install a proper coffee machine? ZzzzNO, they prefer to serve slops.

This location is terrible. The staff are rude and condenseding. I called the other night to see when they close and they told me 11 I got there at 1040 and they told me they were open but couldnt do anything fried. No fried food at wendys??? So I cant even get a whole meal with Frys? What a joke!

Guess theres a staff issue when I go but closed half the time and they dont seem to like big orders

Fast and delicious.

Just as yould expect from a fast food place, we dont usually stop in town because of the homeless and drug issues... was

Parking: There is lots of parking Kid-friendliness: Staff seem to be good with kids Food : 4/5 |

Quick service and staff is very friendly even with the society issues surrond this location. They are clean inside and respectful both inside and drive thru

Awful service

Nice staff and dont often have to wait .

Fast good friendly service food good.

Closed 30min before the posted time of operation for dine in. They say dine in closes at 9. I got there at 840. Said they closed 15 min prior. What a joke.

Great food but horrible hours, its always closed when Im there.

No Dine in, otherwise good.

Wendys is my families favorite fast food option. They always have good staff. But if you go through the drive through make sure you check your order before you drive away.

Delicious food, friendly staff and good service.

Ordered a hamburger and chili nachos. How do you forgot the hamburger? #drivethrufail #youhadonejob

Workers always forget something in your order, and some workers get frustrated when you ask them to make it right

Really enjoy the chilli with hot sauce. Close to Commercial St. and the water front walk.

Only went there since I had a coupon.

Good food and service!

Good food. Fast service.

Great Frosties!

Best food of all the fast food restaurants and the best staff well worth the money for what you get

Great food but very dirty and poor customer service

Well to be honest food was good but premises were dirty and washrooms need to be looked after better. Was better when washrooms were locked

Only gave it one star as I had no choice. Rude rude rude staff. Had to beg for a table wipe, not a clean table to be seen. Another customer had to clean and wipe her own table so she could sit. When the employee came to wipe my table she wiped all the crumbs and hair on to myself and husband! You guys are a total joke and should be ashamed of yourselves!

Refused to serve us because we werent in a vehicle. Im never going to a Wendys again in my life.

Staff not friendly,not attentive

I jist got my order from skip a few minutes ago. No cheese on both hamburgers now i have to try and sort it out with skip the dishes. I even paid for extra cheese on the double cheeseburger. Order#330617631

Odd location to get to if youre unfamiliar with the area, although it is in a mall parking lot. 24 hr drive through

Quick service and delicious fresh hamburger. Rate it number 1 of the fast food hamburger chains.

Delicious

For fast food above average and fresh. Fries are surprisingly excellent.

Great service plus fast even if its real busy

Terrible, no room to eat in.

Chili!! Chili cheese fries!!

Update your hours

I was there on November 25 order my food paid for it and they missed a whole entire meal when I phoned they ask for me to call back later because they were busy I stated I was on my lunch break and never got my food and the lady on the phone said once again there busy and she would have to get back to me not impressed

Well the restaurant at Port Place Plaza has the hours posted saying Drive thru open from 10:30pm-12:00midnight. So due to the unavailable dining room ordering, a friend and I caught a Taxi to drive us thru the take out window, which ignored us completely. Then we had to pay just under $10 for a cab that accomplished only one thing ....taking our cash in exchange for providing no services whatsoever. If there was an option to rate -5stars, Id rate them -20stars. HORRIBLE FALSE ADVERTISING

Always good

Always the best!

Every time I go, it seems I swear it will be the last time. I dont think they really care about their food quality anymore...

Its fast food

Real hungry made two trips and the staff were so patient with me

Service was a little slow

Only place with salads open till 1am!!! 5 stars for that reason alone

Staff is nice, but inside smells bad and washrooms are closed permanently, bad experience:( owner should take care of his investment

Overall the best fast-food place in my city. Great poutine. The salads are really fresh and good too. Edit: sadly Im editing my review to lower the rating because everytime I order a chicken sandwich lately (past few months) it is stale and inedible! Very unfortunate! Weve started going to competitors now because at least we know the food is consistent in quality.

Always good burgers.

Best Frosty,s on town..

Loved it