McDonald's in Napanee

Excellent job.

Love the breakfast sandwiches

I was surprised that it had bigger prizes like money, cars

Good food quick service

Fries great, burger missing half the ingredients. Kitchen staff cant read, check your food before you leave.

Place is clean, staff is friendly, service was quick, hot food was hot, cold food was cold. No complaints.

Forgot my fries

Its McDonalds

My old review used to be 4 stars. We decided to come here again, as our last time coming here was good. Needless to say our review for this place is now 1 star after our most recent experience. The staff were very rude, dismissive, and unhelpful to my brother and I. They got our order wrong by quite a bit... so we brought it back expecting it to be no big deal. Well apparently it was for them. They refused to give us the right items (Which may I add were more expensive than what we received), despite the receipt showing what we ordered. They wouldnt even give us our money back. I would never ever come here again, not even to buy a $2 coffee.

Asked for a pumpkin spice latte hot and they gave me cold its so bitter and gross doesnt even taste like pumpkin spice

Very busy around 11:00-12:00, but they never got my order wrong

Order two big Mac meals, large fries and never got no fries When and told him they said they put the fries in my bag there was no fries

It was one of the decent McD we had recently, busy but moved fast!

Have ordered 3 coffees in a row that were given to me wrong. Unfortunate. Thats why I keep sugar in my car now, but the price I cant complain too hard over.

Only car in line. Waited at the speaker for 3min, I had to say hello before anyone even knew I was there (muffler issues on car, very loud, they knew I was there) Took another 4mins at window (coffee ready, I can see it btw) to take my money, another 2min for change, $1.60 owed paid with a 5. Whole time, 4 employees, talking doing other tasks not even acknowledging the window. Finally got my coffee, one before work to reassure you something in life CAN go right...... And its made wrong and cold....... Listen kids, if you want to earn money, earn it, dont just go through the motions. One day you too will be an adult and know what I mean about the first coffee of the day.... Until then, stay at home until youre ready to actually work. Thank you, Ill be going back to timmies from now on

My partners order came out wrong, went to go get rectified and they refused to fix the order. Incredibly bad customer service!!! Service

I only get coffee

Staff is ignoring and never responding if driver ask about timing of delivery order while pickup

Good food well cooked but please clean ur bathrooms

This used to be one of the better places in town. It has gone down hill fast the past year. To bad the owners let it get this far gone. Food

Why is it so hard for you to make a coffee .. Tired of getting coffee without correct ingredients requested. Not stirred or tastes watered down. Have to fix it when I get home but on a road trip having to throw it out. Please try harder I do enjoy my coffee when you make it right but lately that isnt very often

Way over priced. Fancy drink machine is always down.

Very busy at the drive thru & inside counter. Staff were moving as quickly as possible.

Had a great experience at drive thru this evening at 10:30pm. The lady running drive thru was so friendly and made the usual mundane drive thru experience a memorable one tonight after a long day at the baseball diamonds nearby.

Typical McDonalds food and service.

Why dont they have that breakfast sandwich in the US?

Worse people are working there. I ordered my food through online after hours. App showed that order will pick it up through drive thru. I went there and asked lady who works there that to give my food but they didn t respond and ignored me. I waited 10 min but they didn t reply. Worst customer service of mcdonald

Waited in drive through for 10-15 min while they continued to serve the other line while we all waited in this heat. Said screw this and went to Harveys who actually served me at the drive through.

Very busy location. Even using phone app we waited close to 10 mins for our order. There is a nice outdoor seating area amd the food is standard fare. Bathrooms were dirtier than I would have preferred.

Great location. Not many people in drive through but service was slow. May be busy with dine in but staff was very polite.

Not the best... Also not that bad

Just grabbed quick coffee so cant comment on atmosphere

I had just gotten there when they closed the dining area, so I walked up to the drive thru and asked if I could order food, the nice girl said yes and so I placed an order. I dont drive and I was hungry, most places wont let you walk upto the drive thru window. The staff brought my order out to the curb where I was waiting , was very quick however they forgot my ice cream and when I sat down on the dirty patio my fries were absolutely cold and gross and I threw them away . I havent visited this particular location however based on this one visit I would recommend.

Absolute trash. Cant listen to simple instructions. Its terrible. Why am I paying for garbage service? Go anywhere else.

The workers were lovely and the food was delicious. The way one of the ladies in the red hat with lots of pins and long nails was screaming and cursing at everyone around her made my visit unpleasant. It looks like she was one of the managers, however screaming, swearing, and insulting your crew while theres customers (including children with innocent ears) also waiting on their food right in front of you is quite inappropriate. I dont think Ill be returning anytime soon.

I went through the drive thru and I never had any food, my friend said it was alright

Getting better, slowly but surely. As of 06/24 the staff are on top of things. Better yet I saw some smiles while they worked. Turning into one of the better McDonalds to go to.

Poor service from staff, Food was cold and poorly made. Do not recommend this location.

It is what it is..and still it is what it is Coffee is seldom on point

McDonalds is clean, good and respectable. It is even possible for the waiter to serve your order directly on the table. Clean toilet, pleasant view, a good McDonalds experience

Order for pick up curbside over 15 minutes went inside and nothing tried to call no answer. 2nd time this place has bad customer service.

Regular burger place. Fast.

Coffee and muffin drive thru

Not open to public

Fast service

Food was hot, service not good, extremely slow, doesnt seem very oeganized

My son spilled his milk and it was only about a minute and someone came over to mop up the mess. Very nice and clean restaurant. Kid-friendliness: My kids love the happy meals!

Now I remember why I don t go here pay for sweet and sour sauce didn t receive it no straw no napkins and not even a full order of fries

Its mcdonalds.....

Price is to high

I enjoy the coffee. Its nice to get a coffee and muffin. Its a great value.

Had the most pleasant exchange with the person who was taking orders at the drive-through. She was very helpful as I was trying McDonalds cold brew for the first time and I had no idea what flavor to try. You could hear her smile, bubbly and friendly. Id name her if I could.

Always a go to for a quick meal ... nuggets are always a go to

Its much faster to park and enter the restaurant to order.

I went here got a happy meal. The fries were not given. I called. They fixed it immediately. In the like hundred times I ve gone there. It s only happened once but all is good. Great service great place to go.

Mc coffee is the best. The new wrap is very good and tasty but small Parking: Good location Food : 4/5 |

Got the avocado wrap. All the fillings were in a pool at the bottom of the wrap except the chicken it was a whole big dry piece at the top of the wrap. Not even sure if it had avocado in it?

Avoid this place on weekends. Teen-staff are more interested in goofing around than taking orders or getting them right. Eggshells in the egg mcmuffin, iced coffee with just milk...waiting several minutes in drive thru while 7 other cars in the other lane get their order taken. DO BETTER

After getting $40 worth of food and getting home to open my meal and find this. Not happy. Worst food Ive had from there

Friendly staff Slowly getting to the new normal. Check the menu changes Take your time at the check in. Remember your order number in vase receipt does not print

Food

Conveniently located next to highway. Quick service

Good experience. The managers seem to stand around while the kids do all the work and make our food which was disappointing . Also the bathrooms are disgusting. Crackheads in and out of there stinking them up hoarding the stalls just to take a nap.

Cold fries, and they should never have cold fries, price was decent

Nice place, clean, perfect spot to hang out.

Waited in drive thru for about 10 mins to get 2 basic breakfast sandwich meals....First employee was polite (after we placed our order) the second not so much. We left assuming the order was right....but nope. No hashbrowns (yes they were ordered). Sat in the drive thru again for another 5 minutes to get them. Again first window was polite and apologized.....second was downright rude. No apology, no offer of anything for wasting so much time, just stuck a bag with 2 cold hashbrowns out the window and didnt even look at me. Wow....great service here. Thanks to the first window employee for at least acknowledging us and apologizing.

Food was thrown in my bag and when I asked the younger bigger girl with blonde hair at the front for my second cup she rolled her eyes and huff at me, pretty well tossed the cup at me. The younger man was really nice but the other person was not. She was like this with a couple other people in front of me and she also kept cussing over everything. I was in there around 7:40pm on Thursday February 29th. Wouldn t recommend going into the restaurant at night as a lot of the students tend to be rude.

I really enjoy a good breakfast with a stale bun. So hard I couldnt even cut through it once I got to work Mmmmm freshness

Bought a Cadbury Egg McFlurry found a hair in it so gross

As a part of a chain restaurant I think this location needs to step up. Im diabetic, and after ordering a DIET coke from them, I received a regular coke. Its very difficult for me to tell the difference, I ended up drinking quite a bit of it. There was also a time where I ordered food, sat for 15 minutes, just to find out nobody was making it. I think the staff arent being treated well, Ive heard people raising there voices and all I can feel is pity.

One of the better McDonalds in the chain. Small town same great tasty flavour. The staff are terrific and give you great service. If you ever have a problem they quickly solve it and make it right. One of our favorite goto fast food places. Great Job McDonalds Napanee Parking: Lots of space

Fast service and so good

Staff was extremely helpful. Very clean Overall was impressed with this McDonalds Food

I love McDonalds .

Absolute worst place ever Had to send food back twice because burgers didnt have pattie just cheese and bun! Then second time because zero condiments Manager was maybe 20 years old and rude when asked about this problem both times! Absolutly no experience or training in customer experience The place was total chaos with noone knowing what to do

Good

Typical McDonald s. Clean, friendly staff, quick service. Dietary restrictions: I have celiac disease. They don t make an issue of no bread, and aren t bothered if I bring my rice bread. Food : 5/5 |

Another perfect coffee, the staff were pleasant and the spilling of the coffee on my passenger seat was entirely my fault. Parking: I didnt bother to count the parking spaces, but I clearly entered the parking lot from the wrong entrance; I always back into a parking spot and they were all angled towards the Centre St entrance, so anyone coming from Centre St would have to pull forward into the spaces. I passed Richmond St on the way into town, which would have been a better entrance to take in order to back into the spaces.

Asked to eat in and my order was in a bag to go I Ordered a chocolate shake and I was given an empty cup for the beverage machine and did not get a what I ordered

Typical McDonalds. Food was fine and the usual standard. Kiosks are a nice ordering alternative. Interior appears recently renovated (?) and was in good shape. The crew was friendly and pleasant.

Not a bad McDonalds at all

Went to grab a coffee on my break at 930 pm. Waited in drive-thru for 20 minutes to place order. Paid and then was handed an ice cold coffee... so cold I could feel through cup . Had to wait for girl to open window again to handed it back , with a smirk she asked if I would like another and it would take 3min so asked if I would pull up and they would run out. 10 more minutes of waiting and still NO coffee , No refund but was already late to return. Once again another thing Ive paid for and not gotten from this location

Quick friendly service, easy-access drive-thru.

As any other McDonalds except that the washrooms could be cleaner! The basin had hot water scalding the hands and the air drier did not work! The fish and fillet was supposed to have lettuce and cheese added but were missing! Need to be more diligent Food

Fast friendly affordable food..

Very slow service, stall issues?

Very clean spot! Like always, food is great! Food

Ordered from app, it was ready when we arrived!We picked the food up from the drive thru and it was a quicker then anticipated stop on a very long road trip! Would revisit again!

Hands down the worst McDonalds in Canada. Went through the drive through placed my order, and was told to pull up to reserved spot one to wait for my order, I waited for 25 minutes and witnessed 23 other cars get their orders, I went inside and they hadnt even started my order, got a refund and will never return, whoever the manager was on Wednesday September the 13th 2023, at 7:30pm- 8pm needs to be terminated, i have never seen such incompetence from a restaurant Manager. Also on previous visits the soft drinks we ordered were just soda water, again poor management.

Great deals on the app took me there.

Food was McDonalds quality. Discounted lunch/snack using the app, so you cant go wrong. Even with their drive-thru under construction, staff was able to move everyone through quickly within reason. Ill be back.

The food was great, the service was a bit slow but expected when busy.

Excellent service, well be back.

They can argue shrinkflation isnt a thing, but my hands arent getting bigger, the food is smaller.

Food handlers not wearing gloves or hairnets. Big mac was prepared and the tossed onto the service area. Burger fell out of the box and was manhandled again. Floes around the pop machine and fruit flies around ketchup dispenser. Store otherwise seemed clean. Not a very sanitary operation Parking: No issues

Walked in, saw people in the back (at the grill) wiping their noses with their hands and coughing, then continuing to work. As a result, only ordered a coffee. Coffee was fine, nothing bad about it. But, the staff didnt call the order out when it was ready and when I saw them put a cup with what I thought was my number down on the counter out of reach and walk away, and I asked a couple other staff what number the order was. Each time I asked, the 3 people behind the counter ignored me. Several times. I grabbed it from behind the counter myself and sure enough, it was mine. To the staff: if you don t want to work here, dont. There are plently of people out there looking for a job.

Its mcdonalds, they did nothing special that would improve my opinion of thos place, everyone working seemed overwhelmed and they just kept pushing them... Parking: Entry to walk in sucks. Right wt end of dt, seriously 2023 and your still designing restaurants with the common sense of one of your 12 year old fry guys

Dining area not well kept. Ketchup dispensers, drink lid holders empty. Fruit flys around drink machines. Floor and tables dirty. It would appear no staff have been to dining area in hours. Not acceptable.

Food quality is below average for a mcdonalds, which is saying something. Orders with modifications are almost always made wrong and even right off the menu things are regularly not seasoned or cold. Easily the worst mcdonalds franchise Ive been to. Food

I visited this particular McDonalds during the late afternoon. It was surprisingly quiet yet the lobby was a complete disaster! The drink machines were spilled everywhere... the cups were all over the counter and the floor as well as lids. The ketchup dispensers were empty and they were several tables that had still not been cleaned off yet they were only about half a dozen tables in use at the time. With that being said; the staff was very friendly and this was the first time that I received everything that I ordered without having to take my receipt back up to the counter to request whatever theyd forgotten.. . So, it was a pretty big deal to me The staff just needs to visit the lobby more often to wipe down the tables and fountain drink machines, as well as the washrooms - and customers really need to stop assuming its below them to clean up their own messes. Overall I was impressed with the friendly faces, hot food, and quick service. Way to go McDonalds Napanee!!

Do not get thermostat fast or friendly here in Kingston sadly. I will be back next time I am up there

Sausage Mcmuffin and hash brown for breakfast. Double quarter pounder with cheese and large chocolate shake fir lunch and dinner

Always screw my orders up

Has all burgers drinks wraps coffee

Bathroom were freezing cold

Great service

Like most of McDonals, you had to wait for a long time to be served when their machine does not take an order properly

Picked up breakfast meal and an extra coffee. The service was great and drive-thru was fast.

Clean, neat, friendly service.

Got a peppermint mocha and some breakfast sandwiches to warm up and it was excellent and made quick

Service was great

The food is always good and served with a happy greeting.