Wendy's in Napanee

One of my Favorite fast food restaurants this location get food out quickly and ontime

Screwed up my order and argued that I ordered something else

Great customer service, food was nice and fresh for fast food. The place is partially under renovation but still clean.

nice got 10% discount! Without needing to ask.

Dont touch the lemonade...its all for me

Let s face it nothing is cheap anymore but I still expect what I pay for. Paid just 31.50 not once, not twice but three times and got less than par on my order of same thing. Baconator x2 all three times. Use to be my favorite meal. Fool me once, fool me twice, third one is on me! My bad! Quality has gone down the shitter!!!! Your fries are DISGUSTING!!! Like eating something that has been sitting in your oil basket for HOURS! Hamburger sitting in heat oven for hours and haven t even got mayonnaise on our Baconater s for past three orders . Yes that s a standard topping for this according to YOUR menu , another cut back??? DISAPPOINTING!!! EXPENSIVE!!! NOT WORTH IT!!!! NAPANEE LOCATION AT LEAST!!!! DO NOT WANT A COUPON FOR YOUR DISGUSTING FRIES OR THE MONEY I HAVE SPENT THERE!!! DO BETTER!!!!

Slow, food is always cold or undercooked, pop has an odd taste not consistent with other locations. Dont order with the app, they wont follow your special instructions.

Wendys is the best fast food place forever . I really like their services. Staff is very nice and kind . Very fast service nad food is always fresh and hot .

Great experience Nice friendly staff Food

Best coffee of all the chains . I pickup through the drive through

I love wendys salads

So we pull up and all of the sudden the person taking our order is YELLING with the microphone 5 feet down their throat! So i order a dave s triple we get our food and I think hmmm this burger feels a little small to be a triple then as i am opening it up i m think ok maybe they forgot a patty and gave me a double! NOPE! They give me a single and charge me for a triple! They couldn t have at least missed by one patty they had to miss by TWO WHOLE PATTYS!!! was planning on going to mcdonald s but decided on wendy s instead, WORST DECISION OF MY LIFE!!!!

As soon as you enter, something smells odd. Unfortunately, with an elderly, its not easy to transfer to another fast food. The soda dispenser button is broken causing a lot of extra soda to spill.

Vegetarian options: Salad Food

This is me at a young age desperate for a Wendy s I had yet to know and love - thanks Dave

Fries are always cold

This Wendys is clean inside, and has a good soda machine with lots of options. The service I got from the cashiers were great! With that being said, Crystal after seeing the way you treat the staff/your co workers I m honestly embarrassed for you. I suggest being more kind to the younger staff you work with. Customers do see and hear more than you may realize.

Did mobile order, for 2 orders of chicken strips, one chicken sandwich and one chicken wrap. Not to complicated. Submitted the order, and gave them over 20 minutes to get order ready so when I got to drive thru, I could just pick up. Arrived at drive thru, saud i was here, and had to shut car off twice in line, it took so long. I asked at the window what is the point of a mobile order if its not ready for pick up? Was informed they wait until you arrive to start order. WHAT IS THE POINT OF ORDERING IT AHEAD??! I can just order at the speaker and pay at the window if it takes the same amount of wait time. Stupid. Just stupid. Starbucks I mobile order, and when I get there, my drink is ready waiting. Do better Wendys

Parking: A couple of picnic tables under trees to eat at. Food

A pretty standard Wendys but they do have the good Coke machines inside and allow you to pick more drinks than the usual fare. Didnt mess up my order and the food was actually so hot I had to wait to eat it, which is nice!

Great place.

Ive never had a bad burger from Wendys

My food was good and is good but while I waited for my extra sour cream. I seen the person making the sandwiches touch their hat and hair 3 times within less than 5 minutes without washing their hands or changing their gloves.

Everything was very clean very friendly. I would say to go there anytime

Wendys is my fav fast food joint, as well as my kid - this location, every visit, messes up oir drive-thru order - burger with just ketchup ends up having cheese, Asiago is a regular chicken sandwich - 3 burgers and the botch 2? The entire car was shaking their head as I spoke clearly, and it was just the sandwiches. Every visit their energy is that of an unhappy employee who is angry I exist. Easy reason to avoid fast food - Ill never go back. Thanks for making me choose healthy...or McDonalds, either way, youve lost a loyal customer.

I went in through the drive thru Saturday around 3:45pm, got 2 double JBCs, lady at the speaker was nice and all and very nice at the pick up window as well, but this review goes for whoever was wrapping and making these JBCs. When I looked in the bag after parking I saw the 2 most perfect wrapper burgers I have ever seen come from any fast food. I felt as if I was getting 2 presents for buying the burgers there, I opened the wrapper and usually they re kind of slapped together you know..but these burgers were the best ive ever seen, so perfectly put together it seemed like you guys took them out of the commercial. So frickin perfect. Thank you for whoever made those as perfect as they were, it sparked much joy even tho it was just a sandwich, you finished my Saturday work day off with a bang. Sincerely a big Wendy s advocate

Love Wendys food, this location has the same quality of food as other locations which is high. Service was a bit slow as a new cashier was being trained but not so slow that it was an issue. Would recommend this store

Took my food to go. Been here a few times over the last couple of years, but just learned last week that they offered a military discount. Some of my favourite burgers, despite what I know about how the food is handled before it gets to the stores. Parking: More dedicated parking spaces than are justified by the size of the restaurant; even if people didnt carpool, the number of available spots would represent twice the stores capacity.

Great staff, great food and great prices.

Great food, staff is friendly.

Watched as a woman in the kitchen put bacon on a burger then flattened it with her hands, time after time making burgers and handling the bacon with NO gloves on

Clean bathroom, good food, nice employees

This was a good pace for a quick stop en route to our destination. The staff were pleasant. The restaurant and facilities were clean. We had no issues with the food - it was good. The salad was also fresh which was great.

Served me a raw burger today. When asked for a refund was told theyd just make a new one dismissive of my request had to be firm that I want a refund on my basically untouched and raw burger aint eating here for a while

Stopped on a trip, great service and food!

Awesome food and service

This is hands down best Wendy s I have ever been to. We went through the drive through with 5 separate orders and it was an absolute breeze. Service was super fast and easy.

Burgers and drinks are great .. fries ... Not really. Food

Daves double, mmmm.

Great food good prices

Awesome food and great service there

Very good

Fast, friendly, tasty and professional. Well done staff, should be proud of yourselves. Food

People here are excellent

Good food, good service

Great spot

Its Wendys what do you expect. The food is as good as fast food gets. The service was good.

We tried their new breakfast menu. Very pleasantly surprised. The French toast sticks were delicious, moist, and a huge container of syrup to dip them in. My husbands breakfast combo was better than expected.

It Wendys with friendly staff

Nice Burgers

Wendys is always consistent

Yummy, in my tumm tumm. Best service ever!!! 10/10 will go again.. Employees are great!! Treated me like a king!

Staff are hella chill there. 8/10 Would eat again Food

Amazing taco salad.

Prompt service, great food, nice atmosphere

Typical fast food burgers. Prices are getting a bit high for what you get.

Tasty quick and friendly

The food has always been great here whenever I order. Its never once been a wrong order, which for fast-food is exceptionally impressive. The staff are always chill as can be & respectful. I work at McDonalds, so I know that it can be stressful working with customers; but they pull through. Whoever the GM of that place is does a good job. Always clean, and always a nice place to relax. Ive met a few people down on their luck in Napanee, and I usually take them to Wendys to make sure they have a meal at the very least. Its a welcoming environment and one that I cherish within this town. Vegetarian options: I was vegetarian for a few years & they always had a nice potato ready. Parking: If you run out of space in the Wendys parking lot... Theres another that fits like 700 cars right behind it. You will NEVER, and I mean NEVER not have a place to park your vehicle. Kid-friendliness: I dont know about their kid-friendliness; but if its the same as they treat adults, those kidsll be just fine & happy to have gone.

Workers try their best and as a customer service worker, I completely understand how difficult it is. Workers are very nice and patient as long as you respect them, and the food is always nice and hot and delicious. Love me some good wendys.

Slow service, food was ok, outside patio is awesome

Quick and friendly service. Food was tasty!

Sir, this is a Wendys. 3 stars. Food : 3/5

Went there for breakfast this morning. Had the new wrap with sausage. Burned sausage burned coffee and the place felt just plain dirty. The doors had finger prints all over them and lots of staff doing nothing.

Its wendys

Its better than McDonalds and fantastic salads

My burger was under cooked so I took it back. They made me a new one.

Great food and great service.

Excellent burgers. Only three chicken strips per serving.

Nicely kept and recently renovated, good and service was good!

Very unfriendly and snappy moods Food was very greasy and cold and the attitudes were unreal

Ordered a bacon deluxe burger with large fries and large chili. Got a small cold fries ok no biggie. My bacon deluxe burger ended being a bun with a breaded chicken and 3 pieces of bacon. No sauce no toppings. Just chicken and bacon and a bun!! Someone else will not be happy with their order!!

No Wendys here

At this location the cashiers always have a smile somehow!

70%

Staff is always friendly food is always good and hot.

Great food

So happy it came back to Trenton location, good selection of food at very reasonable price

Food is always hot and tasty. ..Always polite friendly service..

Woman named Julie at the drive thru window that is very rude, rushing you to put your order in and giving attitude to my girlfriend. I asked for the owners number or a managers number which she refused. Bad business bad for wendys, if you dont like your job Julie, theres other options out there.

Girl at drive through was rude, kept cutting me off while ordering and then as I ordered more she gave me the total without acknowledging the rest of my order. Told other staff, seems that these places are getting worse. Low pay brings in the wrong people, she would be good somewhere but not where being patient is a requirement. Food was warm, typical Wendys, its never hot.

Good service. Fresh food.

Everyone was super nice and the food was very fast

Went in for Breakfast Baconator...sign said breakfast was being served till 10:30am it was 10:09am when I went in with coupon...Counter person informed me not serving breakfast? I pointed out sign said till 10:30am...counter person was very rude and tossed the coupons back to me and said were not serving breakfast and weve run out...was not impressed with her attitude...Tummies down the street...Egg/Bacon ona biscuit was very good...Wendys you lost a customer...your counter person needs to a have an attitude adjustment!!!

Good food and cheap

Just as good as you d expect. Not too busy, located very conveniently. The breakfast is absolutely amazing and a great value. Never had any issues from this location. Unfortunate this place gets a lot of mixed reviews - maybe it s because I don t go here at peak times and avoid issues.

One word says it all. Baconator. Mic drop. (Applause breaks out for the burger. :)

Good service food as expected

The breakfast bacon nateor is so, so good, it was so good, I have it 2 sos, well technically 3.

the breakfast baconator is amazing!

Good consistent burgers!

Great service. Coffee was a little weak though 4 sugars and 2 cream.

Okay, I do not. Like yhr nrw breakfast. Tried egg and bacon and salty.

.99 cent frosty! All summer long!

Food was dry. Kept choking on the bun.

Its a Wendys , its what you would expect from a Fast Food Restaurant.

Wendys has a great spicy chicken sandwich and the fries are good also. My favorite sandwich.

They have the BEST strawberry lemonade!! They were very busy and they gave us a free frosty because we had to wait to order. Parking: Lots of parking and even a place with a bit of shade. Wheelchair accessibility: Yes I believe so. I know there is access so I dont know how the seating area is as I have always got my order to go.

I dont know if they replaced some staff or got a new supplier but in the last 3 months this Wendys has become 100% better.

We love this restaurant! Drive thru is fast, friendly and accurate every time!

Always pleasent service

Compared to the other fast food restaurants in the area . Its more reasonably priced. Seniors get a free drink on request with your meal. Found the tables were kept clean so your not having to eat in someone elses garbage. Chilly and fries free drink ! Cant complain.

Good service.

I think the quality of the service has definitely gone downhill lately. I had a fairly simple order, all the drinks and sides were the same but I got fries instead of the chili cheese fries that I ordered (and paid for). The person at the window looked like her dog just died (im sorry if that was the case) but if youre customer service at least pretend like you care at least a bit.

Parking: Right at the door Kid-friendliness: Its fast food Wheelchair accessibility: Handicap parking at the door. Handicap washroom.

I love wendys hamburgers

Burgers seem to be shrinking each time we go here. Their chicken sandwich was dry and smaller than I remember. Not a good experience.

Best fast food chicken burgers! Spicy chicken for life

As you all know breakfast is a new thing for Wendys. I prefer breakfast here over McDonalds or anywhere else other than a sit-down restaurant. I eat here regularly and for the most part I get good service. The staff seem to be working very hard and are very busy. Sometimes though I feel theyre overwhelmed to the point where they are stressed out and therefore a little cross with a customers. Having worked in customer service I can understand this but its still no excuse. It seems like sometimes they punish you they never give you what you ask for especially with condiments. Sometimes the the combos are cold or stale and other times theyre fantastic. Theres no consistency in this restaurant. I would recommend Wendys to anybody over any other fast food establishment but I fear when Burger King comes to Town they will lose a lot of business. I think the manager and the staff need to take a step back and realize that every dollar a customer spends is hard-earned money which is hard to come by and have an appreciation for the customers because the customers also have appreciation for them.

Wendys is great. Vegetarian options: Salads r great. Parking: Parking lot with 25 parking spaces.

Good food. No the place, but its ok.

Hamburger was very greasy and bacon was under cooked. Have been there about ten times in past 5 years and I would say 8 times was just as bad.

Love there carmal apple frosters

First time i tasted! Good burger!

Didnt get everything ordered and it took forever to get food

Visited this location November 4 2022 around 430. The gentleman that took my order did so very efficiently and helped the staff in the kitchen to put it all together. He was friendly and engaged at his job. The future looks bright for that young man. The food was good.

Service was friendly, it was fast, they had what I wanted and it was served hot.