A&W Canada in Napanee

Its close for construction...

Love their breakfast

1 star because I have to give one. Your chunky chicken burger? Ive had meat slices thicker. What we bought was vender machine quality. And the new Canadian serving us? Should be taught SOME English before punching in. Youve lost our family. Will NOT be back. Poor quality. Poor service

Long wait, 15 mins to clear 3 cars

Always good! Parking: Easy to access Wheelchair accessibility: Wheelchair access

Vegetarian options: beyond meat burger masala vegie burger Food : 5/5

I was pleasantly surprised by the breakfast. Eggs, bacon, toast, hash brown, and coffee. It was excellent. Ill be back again.

Delicious burgers. I had an uncle burger with bacon. Vegetarian options: My husband thoroughly enjoyed the beyond beef burger Food : 5/5 |

Not wonderful.

Very rude staff, no greeting

Drive thru, Missing food in my order, missing a teen burger, burger buns used for my breakie sandwishes (was npt ask of i was Ok with it). Both breakie and lunch stuff ordered, disappointed!

Washroom was tiny and dirty. Food was as expected. Service was great Food : 4/5

They don t serve ice. It was 90 degrees outside that was crazy and outrageous just to hear those words.

Pretty good. Great service.

Food was good

Very slow service but burgers are better then most fast food , employees dont listen

Theres something about going inside to eat at A&W. Nothing like the frosted mugs with their signature Root beer. Always great!

Always good food! Vegetarian options: I love their veggie options! One of my top three places to eat. Food : 4/5 |

I go through the drive thru to get food and the staff are extremely rude. Food is cold half the time, the staff doesnt care about their customers. I will tell everyone I know about this and see if they want to ever eat at an a&w again. Garenteed not!

Extra points for Reece. The staff is great here overall. Vegetarian options: In a town full of fast food restaurants, this is one of the few that has a veggie burger and they even ask you if you want it wrapped in lettuce, so you can hold it in your hand! Vegetarians dont miss hamburgers; they miss something to hold in their hand and eat like a hamburger. My only negative is that Beyond Meat is producing a very skinny patty for A&W. IMHO at almost $9, it should be the same thickness as the other burgers in the restaurant.

Healthier than BK or McD

Ordered 2 teen burgers and lets just say this owner must be stingy as hell. They gave us a 2 inch pice of bacon (1 piece) 1 little tomatoes, lettuce was basically non existent, and probably about 12 fries LOL. Def dont go to this a and w. Not to mention they charged us the regular price and then put in coupons that was 50% off in the bag...what a joke

Good burgers and root beer.

Drive-thru service is great. Freindly staff Thanks for suggesting the raspberry pie. Food : 5/5

Great service every time I come to this location! Drive thru staff have always been great to interact with and quick to serve the order. Went tonight for a burger and poutine and had to wait but Kanwar made sure it was served hot! The employee who brought my food out was also nice, I didn t catch his name :( One of the best A&W locations I know! I always come back!

Food was nice and hot. Good service

Meet with some car club buddies, were else would gear heads meet eh!

This A&w s location is such a gem! Food is always hot and fresh and the place is super clean! The staff are super friendly as well :)

Just got back from the A&W and we are pleasantly surprised by the good service we got from the girl working the counter. She created a nice atmosphere and contributed to our unforgettable experience at this A&W.

This is my go to breakfast place...

Great meal

It s A&W and it alright but much more to be desired. Service was a bit slow.

Amazing experience ! Thank you Rashmeet !

Worst attention ever, the person taking the orders that day was super unfriendly and zero patience.

Service is not good. Customer has requested minor changes and associate( Kanwar)denied and unfortunately because of rude behaviour customer left without food

The Chubby chicken burgers are the best.

All beef no artificial flavours the hamburgers

Breakfast can be on little expensive side but tends to be a lot better then McDonald s

Good burgers. Done inside now.

Friendly staff, clean tables, floors and washrooms. A good pitstop!

I ordered my favourite onion rings! They were perfect! Restaurant was nice and clean, the staff were super friendly and very efficient with preparing my order quickly. Love this A&W location!

Good stuff

Everybody here is lovely

As usual service can be improved as well as cleaning

A&W is ok, but it feels a little discriminating they charge you more for beyond meat, wont include it in the good coupons and they dont even have a Plant Based picture on their wall, next to the cow and the chicken. The one in Peterborough put bacon on my BM Burger once. Gross. The Napanee A&W is alright. Honestly though, you may as well go to Country Traditions and get your own Beyond Meat burgers and make them at home. You can make them wayy better! Any way you want. With seasonings! Fast food is expensive, and not really that great. :P Make it yourself! I bake mine in the oven! Easy!

Great value great people

Still one of the best breakfast places with great service.

it was yummy 10/10

Very helpful staff at this location. Wheelchair accessibility: Good sized ramp. An outdoor table has an accessable table. Food : 4/5 |

Staff here are super friendly and helpful, and they finally have oat milk for coffee!! Dietary restrictions: They have oat milk for coffee

They are supposed to close at 11pm but impossible to order a burger at 10:30pm. I guess they are in a hurry to get home and the customer comes second! :(

Excellent

Beyond delicious veggie burgers, service right to our table, frosted mugs for that good root beer. Easy subbed veggie patties on other burgers. 10/10 would go again. Oh also outdoor area has beautiful retro tiled tables, you dont see anymore.

Only 1 star because I can t put 0 Burger had 1 pickle and hardly half a piece of bacon. Used to think minimum wage should go up but now I think it might be too high as it is. Last trip to napanee A&W for me

Its a normal A&W. They have really nice staff working here!! I appreciate their efficiency and politeness.

Only had chicken available. Messed up my order and only half filled my milkshake cup. Way overpriced for what I received!

One of our best A&W experiences lately. All our food was freshly prepared and delicious. Best of all it was served to us piping hot. Friendly and efficient service.

The service and food were great! This location has great parking if youre pulling a trailer. Parking: Very large lot that accommodates RVs and tractor trailers.

Absolutely love the buddy burgers , never disappointed.

Excellent guys

Fast and friendly service for a fast food joint. Overall one of the better ones. Level 2 charger in the parking lot was free. Big plus.

Good usual A&W food. Nice frosted glass for the Root beer.

I ordered a poutine and onion rings. The poutine was completely disgusting, the sauce tastes so bad I dont know why. The onion rings was tasteless too. Food

Great food, quick service, clean bathrooms and a free electric charging station! Very impressed.

Grumpy waitress. Didnt seem like they wanted business. Not the best service first thing in the morning.

too much salt in the onion rings and apple juice is like water. Not worth to go to this place really a bad experience.

I have gone to A&W for decades and being on the road a lot in the past 13 years I have had to rely on them quite a bit. Their food is great, a bit over priced but good taste and quality. BUT, I have had issues with their coffees, not the breakfast coffee, no thats strong and gets you going. I refer to the new cold coffees as thats my preferred variation of the drink. 4 times now Ive gotten an iced drink that is never filled up, typically around 2/3 of the cup, is served black when I ask for cream added, or is completely wrong... All of the time its watered down... Even for an iced drink its watered down. To top it off they charge $6 for a regular sized drink. This is simply wrong in every aspect of it. I can get 2 larger drinks from Tim Hortons or McDonalds or a massive trenta from Starbucks for the same price plus 2 quarters. I used to love A&W but I cannot in good conscience go there anymore. Between the cost of the food and drinks and have had horrible experiences recently, I am done.

Great food, good and quick service and bathroom were really clean! The 2 people working were extremely friendly on our stop

Our favorite fast food to go to as a family!

And the gas was great!

Friendly staff. Drive thry

Love uncle burgers.

it is an A&W, what you expect? it is what you expect, no more, no less Food

The Indian man there by himself is so waste my pregnant wife just wanted something to drink and we where there 10 mins before closing and he had us waiting at the speaker box not responding I drive up and hes signaling closed smh I was there before closing the signs and lights are on and he litterlly ignored us terrible location

I live here in Napanee and have been through my whole adult life I have been to A &W and I have to say it is my favorite place but I havent been out there in a while I have even been there when we had to stay in the Motel right across the road and the service was very good and the food is delicious and when Im able I plan on going out again one of the great places to go here in NAPANEE ONT so I hope that everyone stops by to take in different things here in town

Love the new drink variety!

Stood there in store waiting to get served one person doing drive through and in restaurant. Kept serving drive through not good service. Left without being served and someone else behind me also looking fed up

The real strawberry smoothie is really refreshing cant wait to try the other flavors.This Wendys is in Napanee, Ontario,Canada

i walked in and nobody greeted me, there was nobody inline in front of me. i waited 5 minutes while various staff walked by, made their own coffees, stood around sipping same coffees and nobody acknowledged me the entire time. there were 5 staff that looked at me at various times and just ignored me. i walked out after waiting and gave up.

Wonderful staff, very helpful I asked for my order to be placed in a paper bag with handles, as I was using a cane at the time, and they were very accommodating to my request. I was surprised that the staff even held the door open for me to exit the premises. They didnt have automatic access for disabled access. I will be back...thank you for the help.

This was our first time having an A&W breakfast. I was pleasantly surprised. Lately, Tims and Mc Ds have not been what they used to be. Tim Hortons in particular! Quality of Tim Hortons food and preparation has hit an all time low in my opinion and if I have an option I always choose something else. This breakfast was great! The English muffin was actually toasted and there was a real egg on it. Who know A&W has such great coffee!!!! I wish I had one in my home town! The only draw back is the make-up air system in the building is not keeping up. The doors are dangerously difficult to open and there were no automatic doors for people with accessible needs

amazing

The wait is reasonable and the food is always hot.

Fast friendly service .... food was good and service was great !!!

Soso.

My burger was dry

Stopped in with a group on our way to an event and they could not have been any slower. The girl at the counter was good and made good of the situation but the supervisor did not want to deal with anything or help the situation. It took almost an hour and a half to put 20 orders through. Understanding that a suprise rush can put some pressure on but it was during normal dinner rush times for restaurants. The food was meh at best and lukewarm by the time I got it. More than likely will not stop in again on a trip and will not recommend.

Brutal. They should have an escape lane in drive through. 20 waiting in line. Don t stop.

Vegan burger Yum. Thanks for having an option! Vegetarian options: Vegan burger is a travellers blessing.. Thanks! Fries are always tasty when I get em . Food : 5/5 |

I went to this locations drive thru on November 12th 2023 around 10:30 PM. I loved the service I received from this gentleman who was working there. Not only he was welcoming but also communicated properly. He told me that it will take few minutes and I appreciate it. When I showed up at the window, he had a big smile. Usually later at nights, we receive poor customer service but this gentleman was absolutely amazing!

Clean, although somewhat under staffed at times with increased wait times. Good food, higher price for fast food

Super nice place. Nice people

Yummy

Homer mmmmmmmboygerrrrr

Fast, friendly service and the food is great

Beyond meat my best favorite really is made perfectly

Friendly people, good service

Great food and great service.

Waited in drive thru tonight for almost 30 minutes for two burgers and onion rings (all of which was cold). Staff was incredibly rude and slow. Onion rings used to be seasoned but now are just half cooked and bland. This location has definitely gone downhill in the last few years. We will not be returning and I would not recommend to anyone. Also this is the Napanee, Ontario location.

He didnt have the potato pancake for lunch, replaced it with 2 other slices of tomatoes. I would have liked a slice of bacon the size of their slice of bacon. I dont think it makes a big difference $$$

Its nice place for Burgers

Good customer service

Convenient to the hyway, some spots for truck and trailer parking, clean facilities..

Good fast food as always

It is just outside 401 and has a Canadian tire gas station together with it.

The onion rings I ordered were not as tasty as I expected. The chicken wrap I ordered was not worth $2.79. The spicy chicken at 8.50 was too expensive. The coffee was excellent.

Product doesnt justify the price anymore.

Dietary restrictions: You can get your burger lettuce wrapped (no bun) Food

Love A&W apple pie

You must make sure the staff understand you when you specify not to put certain things on childrens food. They dont seem to listen very well.

They didn t have fries and offered onion rings instead.it was super greasy that we couldn t eat. They charged 4.99 for it. Dish washer was broken and didn t offer the cold beer in glasses. Staff were nice.

The food was normal but the root beer was sewer water .... Almost puked very sad

No comments

Great burgers! The strawberry smoothie was amazing on a hot summer day!

A&W supported a charity for a day so thats pretty neat, i have rated this place 5 stars. Also, get extra grilled onions on the buddy burger for a fine dining experience .

An extremely frustrating location. Every time I go they park me through the drive-thru. All I ever order is one or two Buddy burgers and occasionally fries. Thats it. However, every time they take my order whether there are cars behind me or not they make me park in front of the building and Im waiting a minimum of 5 minutes each time for my order. Half a time if I get fries theyre cold or unsalted, and half the time I get my burgers they are thrown into the bag upside down and all over the napkins and everything else in the bag. Im a true supporter of a&w, it is my favorite restaurant. This location however, truly does try my patience. Most the time I would leave the drive-thru window if I hadnt had already paid.

Always Hot and Tasty my Collie loves the French fries

Great service and food was fresh off the grill. Excellent sweet potato fries

Its not bad just slow

Vegetarian options: Burger beyond Meat.

We were in Napanee for the Geocaching MEGA event. We like the A&W breakfast, but this time the Bacon Egger, and this was the worst we had. The English muffin was tough and stale, and the egg did not appear fresh, as we have had in other A&Ws. We love A&W fresh breakfasts, but the quality is going down hill. We may need to go elsewhere to another chain.

Ordered two meals They came out with sweet potatoe fries no other meals. Then came with one meal completely made no effort had to go in after parking after the drive thru to get my money back. No sorry no attempt to redo order looked stupid when I said I wasnt taking the already made burger and waiting for the rest. Sadly wont be back and that is a shame as we prefer A&W

The girl I see running trough, sorting orders out, carries this place She needs all the recommendations

The onion rings were the best I have had in years from A&W..mama burger delicious

Awesome meal, hot and fresh, lettuce and pickles crisp and fresh tomato with hot meat and onion rings

Everytime we order from there after 2pm...orders take forever and most of the time something gets messed up. Check your orders before you leave or go to the many other fast food venues close by

Good consistent food

They never have any Coney sauce... U can get fries anywhere.

The breakfast is awesome

Love A&W

Always good. Fast friendly service.

It was good it took me 5 minutes to order no one had responded so I drove up and ordered I asked the lady to give me salt and pepper she gives me 10 packs of pepper and one pack of salt not very pleased but the food was good hashbrowns orange juice and breakfast sandwiches

Hey, I have to give a big thanks to Shankee! When I come into the restaurant and see this man is working I just know my fries will be piping hot, my apple pie will be made fresh to order and seriously, thats all I want when I come here, its hot fries and fresh pies!! I actually dont have to fight to get them either! Thanks Shankee and your shift crew of course! You guys rock!!

Went for the food and root beer! Went through the drive through. Anyway the food and service was good. Ill be back in time