Boston Pizza in Nepean

Staff dont care about uber drivers waiting to get the deliveries, i went twice there to pick up orders but the staff was just walking around and didnt cared about it. I waited 10-15 each time I went there. Poor customer service

I had a small pizza for lunch. I thought what could go wrong, it is Boston pizza after all...Well, the small is basically kids size, tasteless with a weird bacon on top. Super disappointed. And then I paid around $20 for it. The kitchen was very slow. It took a long time to finish lunch.

Great for large parties! Super accommodating staff!

Worst pizza, tasted like cardboard and received cold. The manager wasn t nice at all and unhelpful blaming me.

Ordered takeout, grilled chicken tacos, and I dont know if the recipe for those tacos came straight from the Boston Pizza HQ or if the individual restaurant has any say in the recipe, but I will say that whoever thought that it was a good idea to use sourkrout in a grilled chicken taco needs to rethink that idea, it is not good and I remember ordering those tacos before, it was never like that before, this change in the recipe was gross. I ate it because I already paid for it and picked up my order, but I will not be re-ordering it again.

2 mice under the dining tables

Awful service , rude people BP at Barheaven they have better service and more polite Not coming back here again

Best pizza ever, loved it

I came in today with a big group and we had this wonderful gentleman named Marcus as a server. He was so accommodating and such a breath of fresh air, made the whole experience a 10/10!!

They did a great job hosting my sons team after they won their football game.. pizzas were delicious.

Came in tonight with a big group, and our server handled it beautifully! Despite the restaurant being packed, she was still able to give us all amazing service and attention! The food was great as well, the bourbon pizza being my personal favourite. Well done! Will definitely be visiting again

Nice food and staff

Love this place . The staff is always super friendly and the food is quite good. Pizzas are a bit overpriced but the beer is cheap so it balances out. The kids enjoy this place . It family friendly for sure

Wow. I get hiring girls for their looks but i just witnessed the worst customer service in canadian restaurant history. Absolutely Gross. Food : 1/5

Liked the tacos

Pizza was expensive yet meh. Service was slow despite on a few tables being occupied. All in all better food for better price and better atmosphere can easily be found elsewhere. Boston pizza is a hard no for me.

Dined in - had a great experience at this location sydney was my server. she did an excellent job, very kind, great attitude and no issues with the order Thank you Sydney for your amazing service

I was in here for lunch yesterday with some co workers and had the pleasure of being served by a fantastic young man who went by the name of Marcus. His energy was so welcoming and he really made our visit better than expected!! Such a fun and kind person to interact with I will totally be returning in hopes to have him take care of us again! 10/10 service

there was this really nice worker named Marcus and he made my pizza soooo good it gave me the faith in humanity and fast food that i had once lost.. amazing service, and such a kind reassuring face, it truly left a spot in my memory that will never be erased thank you Boston Pizza.. Thank you, Marcus.. <3

My server Marcus was awesome, if I come back I want him to serve me. Food was great, Marcus is definitely a top 3 server of all time

It was my daughters birthday, and I always took my kids out for either lunch or dinner, and I let them pick where they wanted to eat, so Boston pizza was her choice. The food and service were good, but the ac was not working to good it was warm and in there. Other than that, it was a good time. friendly staff fair prices. I recommend this location fir good food and atmosphere .

The pizza was good but I didnt like the service

Great meal selection and service for a family friendly casual dining restaurant.

Took my grandparents for dinner here last week and they loved it. We all enjoyed the mediterranean pizza and our server Riley was amazing! Great service, would return.

Very nice experience and top service. The pizzas are pretty good for a snack. Vegetarian options: Some dishes are vegetarian Dietary restrictions: Some dishes labeled gluten-free or lactose-free Parking: Large and numerous places Kid-friendliness: Yes, this restaurant offers childrens menus and is more family-friendly Wheelchair accessibility: No steps

Had the server Broghan for lunch today and she was amazing! Great conversation with my daughter and I. Will definitely come again to see her!

The last couple times we ve come for a family meal we have been fortunate to have Marcus serve us both times! He made our nights out even better! So friendly and helpful, the kids have even told their friends about this lovely young man.

i had such a great experience here recently when i went out to dinner with friends. our server ash was so kind and inviting, and even gave us some recommendations when we were stuck on appetizers! overall we were so happy with the service here and we will be coming back as soon as possible!

Cordelia was amazing! Highly recommend! Great food! Food : 5/5

I came for the wings. Very good. Alot of dipping sauce choices.

Pizza and pasta are like 90% bread..very dry. Need way....more toppings . Dishes are old and blacked need to invest more on that

As a former server/ bartender of 14 years, For the first time since i made my own, i had the BEST Cesar i have had in a long time. Thanks to Marcus , he was a superstar!! i strongly recommend! Thanks Marcus!!!! Food

Had a last minute trip to Boston pizza last night. I got the thai wrap, it was better than expected. Broghan was our server she was efficient, accommodating and kind. Overall great experience, do recommend!

Food was great - and thank you to our server Marcus - totally friendly and helpful!!

had an amazing time with marcus and taelim in the bar side yesterday. great place for watching the UFC prelims!

Came to Boston pizza for a dinner with new coworkers. Was a great experience and our server Sydney was spectacular. Great service and great food. Will be returning.

We have gone 4 time in the last couple months and every time the service is terribly slow on the bar side. Short staffed, we will go the across the street to another restaurant going forward. We walked out the other day after sitting for 5-10 without getting service.

Worst Boston pizza I ve ever stepped foot in. Waited 5 mins to be seated as the staff were to busy out back yelling having a good ole time. - Food was mediocore - Waitress had the personality of a goldfish - Bathrooms smell of sewage and lights are out - menu has no list of toppings and waitress doesn t even know what they have and took her 5 minutes to even come back with a basic price Won t be again that s for sure

Good service, good food. Kid-friendliness: There is an area for family. Good for family. Wheelchair accessibility: Yes.

Great nachos, Willow is awesome

Anna, Vanessa, Tea were hilarious, I was laughing so hard the whole time. Come just to see them!!

I asked for a salad without onions and the server didn t offer to replace it when I told her they put onions on it. I also think the salad was off. Plus way too much dressing. Definitely not that good.

So they no longer have sun dried tomatoes ( it s been a while) and tonight no more banana peppers. Unreal. The cost for one banana peppers add-on would cover a week s supply. Next thing you know they won t have tomato sauce. I don t think we ll be back. Don t know why they keep cutting back on ingredients that make their pizza better.

good food and great service by Vanessa

Great food and good service shoutout Vanessa

Great food and service, but if the employees could talk with an authentic Boston accent that would make this place hit 11!

Great spot for food and pints! Nice bar. Super friendly staff! Love BP s!

I had an amazing time. Really good staff and food. Highly recommend the cajun shrimp too.

I really love coming to Boston pizza these days. The staff are so friendly always kind and efficient. The foods is always better than Im expecting. I like to come here with my daughter for dinners together and we always have a great time.

Marcus is great! One of the best restaurant experiences I ve had in a long time. Wish they had more craft beers but his suggestions were on point!

Good food. Good service. Good price.

Great food and service!! Had so much fun there with my friends :)

Really great Atmosphere with great food and excellent service, (shoutout willow) Vegetarian options: Fair amount of of veggie options! Parking: Lots and lots

I was a little late for my reservation and the host was very kind, she was organized and helpful her name was Dorothy. To top it all off my server was very friendly his name was Marcus. 10/10 experience definitely coming back!

I just had the best time there! Anna did an excellent job, made sure our food and drinks were perfect. Will definitely be coming back!

Anna is the best waitress I ve ever been delighted with dealing with.

Great food and fantastic service! Thanks Marcus and Taelim :)

Marcus is such a great person. He helped pay for my dads cancer treatment and bought my mother a hellcat. Because of his amazing generosity my family made it out of poverty and now we are thriving. Appreciate it.

Marcus was our server, it was an incredible experience!! Couldn t have asked for better service!!!

Had Marcus as our server! Great experience

Marcus was an amazing server!

Amazing experience with Marcus as our server! The food was great and Marcus was so funny, friendly and efficient. If anyone deserves a promotion its him!

We had our studio year end party here for the second year in a row and it was fantastic! The staff is awesome, the food was delicious and everyone was able to enjoy themselves. Highly recommend for a group celebration and we will most definitely be back :)

My family and I had Marcus as our server when we went, food was great and service was amazing. Marcus was incredible!!

Dietary restrictions: Some gluten free options, could be improved Food

Great food and great service. We came after work for a little social to get to know each other and it went so well!

Marcus is the best. Thanks for the always great service.

Marcus was great. Personable and professional.

Ordered through Skip the Dishes. Food was amazingly still steaming when arrived! Presentation was satisfying and tasted even better Thank you!!! Food : 5/5 Recommended dishes

We d a team dinner on the past Saturday at Boston Pizza. Starting from the booking process, then ordering food, and the service at the restaurant are all amazing. We booked for a group of 32 ppl but 37 ppl are showing up and our server Adriana and the assistant manager Tea are happy to accommodate us. We ve a tight schedule we request the food to be ready when we get there and all our requests are perfectly fulfilled. Thank you Boston Pizza your great help make planning a lager group dinner went so smoothly.

Our spur of the moment choice to stop at the restaurant on Merivale and Hunt Club was an excellent choice. Our waitress/server Broghan was not only extremely helpful, she was very courteous, professional and pleasant. Our drink and food orders were taken promptly and not only did our meals arrive quickly but all was hot and delicious!! All in all, our meal stop was A-ONE!

The pizza and salad is good. Excellent customer service. However, my wife makes better pasta.

Well the food was not what I expected. It was tasteless. But service was top notch. The girl Adriana served me & my wife. Amazing server, she upselled pasta to us on top of pizza and some drinks. She checked on us 3-5 times in 30 mints visit.

My wife and I went to Boston Pizza for dinner. Our waitress Vanessa was absolutely fantastic. She had made our dinning experience wonderful. Vanessa made sure that our food was good, very polite. Keep up the great service.

Vanessa was just simply the best !!! Food

Vanessa was excellent Great service Food

Vanessa at the Huntclub location was the greatest bartender Ive ever had! Shout out to Vanessa!!

Went to bps hunt club had the awesome pleasure of a waitress named someone but she wore a name tag that said Anna wich was a bit sketchy. Great service, super fun, very funny, and an absolute joy. Go see her she will make your day!! Thanks Anna. Cheers!

Had the best server, Marcus did amazing job taking care of our table!!

Had a fantastic experience, our server Marcus did an amazing job! He was quick, attentive, and hilarious!! Will definitely be coming back soon

Staffs were great. Food was delicious. Would recommend. Vanessa is the best!!!

Vanessa was amazing! Thanks for putting up with us crazies and giving great service!

Jordan was an amazing server! Thanks for an enjoyable meal.

Good location.

We picked up our meal and they forgot.to.give us part of it. Then they slammed the phone down without really giving any good compensation for them making a mistake. We had to drive back or we just lost money.

I had the tacos. They were very delicious.

The food and the service was exceptional at this location. I was particularly impressed that the franchise owner was present and active ensuring guests were happy and went above and beyond to make sure we were completely satisfied! well be back again soon! Vegetarian options: The menu had plenty of options for vegetarians, not my cup of tea, but to each their own! Dietary restrictions: Our daughter has special dietary needs that the staff executed with perfection! Parking: Parking lot at this location is great compared to others. most others are crammed into strip malls, this parking lot is massive and easy to move around in. Kid-friendliness: Our daughter was treated especially well by our server, and the special requests for her meal were handled perfectly! Wheelchair accessibility: Door openers functioned as intended.. I only remember this because my kids love hitting the buttons even when its -30 out!

Great place, a bit slow today but not bad. Food was great. Food

Cheating on the Barrhaven location today, gotta say your staff are incredible and the chicken Caesar salad was perfect! Who goes to a pizza place and has a salad

Its Boston Pizza, so the food is fine. I went with my family (13 of us). We didnt realize it was Super Bowl Sunday. Really busy. But our waitress did an excellent job. Didnt miss a trick. High five. Food

Once I first arrived I was greeted by a lovely hostess very kind, and beautiful smile I believe her name was Dorothy. The food was amazing and my server Anna was lovely she too was very nice, great with customers. Had a great dinner. Definitely coming by again.

Came for dinner on St-Patrick s Day. Overall great atmosphere which was further enhanced by performances by the Ottawa Irish Dance Company. Our server, Anna, was very attentive and provided excellent service.

I love Boston Pizza. Unfortunately being a long time cook I can tell when the cooks at the back give it their all in serving you excellent food. This trip was far from that. I found the food sort of slapped on the plate. Tasteless coleslaw as they forgot the dressing. The server was top notch. Apologies, no charge for the coleslaw, and fast service. I was especially annoyed when I went to the bathroom watching the two cooks laied back on the counter laughing and just having a great ole time. Hardly anyone in the place so why did I feel my food being second best.

Anna was excellent this evening! The food was good as always!

Chantal s service was awesome

The highlight for our group of 12 seniors was the server, Ash. She was upfront by telling us she was new & that she might need assistance from other staff to answer our questions. She has a sense of humor, very attentive & a constant smile. She is an asset to your restaurant. The food was very good as usual.

Excellent food with great service. Need to focus on cleanliness.

Great service by Riley!

Fantastic service!

Great place for pizza lovers Vegetarian options: Yes they have vegetarian options for pizza Food : 5/5 |

Ive been to this location several times and thoroughly enjoyed each experience. The food is great and the service excellent! Our server Vanessa is wonderful, so personable, very attentive snd she makes the whole experience complete! Im also very impressed the owner comes by to say hi and make sure all is to our liking, a very compassionate man. Thanks everyone, Ill be back!! John

Cordelia was an amazing server and made our experience so great!

The food is consistent with other Boston Pizzas Ive dined in. The service was good at this location. The booths were a tad grungy, could use a deep clean. I would suggest not playing the news on every TV in the place, it was very depressing and something we did NOT want to be watching.

DECLAN DECLAN DECLAN WAS THE BEST WAITER IVE EVER HAD, OUR FOOD WAS AMAZING AND HE EVEN HELPED US MAKE ACCOMMODATIONS TO FIT OUR REQUESTS, HE IS THE BEST SERVER AND HE NEEDS A RAISE Parking: Super easy cuz of Declan

Decklan was a hout!!!! What a great man, he was absolutely amazing and accommodating everyone should have a chance to be apart of Boston pizza with him love him

Came here with a group of friends and had an amazing time due to our amazing server Declan!

The restaurant was less than 1/3 full and I sat at a booth for 17 minutes before I was even an approached for my drink order. I used to work at BPs times have changed.

Took a friend to lunch at Boston Pizza as its one of my favorite spots for great food and service. I met my wife on the Boston Pizza patio 13 years ago. This restaurant is one of my regular spots.

great service!! staff is always sooo friendly!!

Service was fast and the staff were very friendly.

The pizza I had was UNREAL. Def suggest for friends, family and fun.

Love the service. Thank you

The new Korean friend chicken was pretty good but it kinda just tastes like a normal barbecue chicken Sandwich, food wasnt anything special.

Fun

Great place to watch some UFC with the boys.

Great experience; good food and amazing customer service.

Awesome service Parking: More than enough Food : 5/5 |

Such fast service and everyone is super nice. Gunna spend every UFC night here

Very nice service, but the cheese pizza for take out we bought was very salty and, ultimately, not something we were willing to eat.

Veronica was our server tonight, she was kind ,attentive, and quick, Couldn t ask for more for a dinner out with the kids Food

Have always been very happy with all BPs we have visited. This one is our favorite.

Food & wine selection was very good. Service was quite slow and they were clearly understaffed. Our poor server was trying to wait tables and man the bar. She clearly was overworked! Atmosphere on the patio was poor owing to loud annoying music that would have been more suited to a late night crowd. Asked server if they could turn the music off or lower the volume to no avail. Mentioned this to the manager who was apologetic. We are frequent visitors and in the past the service and atmosphere has been much better.

This Boston Pizza location is clean and service was great. The only issue I have with this location is, my pizza seemed a little bland tasting... I used to love Boston Pizza but they have changed something in their pizza. Overall, pretty good place to eat.

Ordered pasta carnivore, spicy progeny pizza thin crust, and hearty jalapeño popper dip. All the food are yummy.

Great experience with our large group. A big thank you to Anna and the owner for making it happen ! Got our food and drinks in a timely manner. Will certainly host our next group event here. Food

Came in last night and my server Cassandra was excellent. Food and drinks came at a timely manner. Will definitely be coming back here with the family.

Great Service! Had asked for a french onion soup, they informed me they were out, and that was the dish I was genuinely hoping to get that day. So instead of the staff giving me an alternate, they came up with a way to squeeze out every last onion and broth they could to provide me a half portion whilst still providing us a delicious alternative! Thank You Vanessa and team for amazing service!

Food was terrible at best. Power bowl had rotten Spinach, lacked Quinoa as advertised and the chicken was microwaved and inedible.

Phenomenal service and food! Will be returning for sure!

Amazing pizza. And service !!!

It s amazing

Food and service were great

Good Atmosphere good food

Vegetarian options: Many options to select Parking: It s a great place to park Food : 5/5 |

Good place to have yummy food and watch UFC , perfect service with friendly staff

First time at a BP in a while. I wanted pizza and they still hold up! Meateor was top notch and came out fairly quick. Atmosphere was a bit meh. We were there mid afternoon but I found the place smelled like cleaning supplies. For me it was distracting, maybe not for others. Would return!

Vanessa was excellent!!!! Food was fantastic and hot. Cant beat pasta Tuesday for value!

Arrived on a Saturday night to find two young, overwhelmed, inexperienced hostesses. We wanted to be seated on the patio (which had availability), and we waited and spoke to them several times before we were seated. Had to ask for napkins after our food arrived. When the bill came, it was incorrect (this has happened at the last three restaurants we have gone to). They were missing some items. Two of three of us asked for it to be corrected, so they could get the money thay was properly owed to them. Revised bill came with items missing. At that point, we just paid it. I asked for a container to take leftovers home in and received something too small. I had to tell her which container to bring me. Again, young, inexperienced server who clearly lacked training. Then when I headed to the washroom, three waitresses were having a meeting at a table. One was one in the floor on her knees, talking with the others. I had to walk around her legs to get to the bathroom. The link you sent me does not allow me to chose the Hunt Club location.

Had a great lunch, Marcus was a fantastic server:) Will be coming again

I went here for my birthday today. My family and I showed up at 6:00pm. We were told 20 minutes. We didnt get a table until 7:00. It took us forever to get out drinks. The server was asked to bring out the childrens food first since it was getting so late. The service said she put request through although my granddaughter was the last person to receive her food. There were other peoples children actually running up and down the isles. The kitchen staff was very slow. We didnt get any drink refills. The worse experience I have ever had. We were there for over 2.5 hours. The constant excuses from the staff about being short staffed was rediculous. The manager should have came out and apologized for how long it took us to get any food or drink items. I do not advise to this location. Reservation would not help since another group made reservations and they were not done.

Food was standard, nothing to write home about. Is was well seasoned. Service was friendly but extremely slow. They must have been very short. A little pricey for what we had.

Food was fantastic! Service was very slow though. Dietary restrictions: Gluten free options easily listed on the menu. Food : 5/5 |

Our last dine in pizza was rather disappointing - the toppings were satisfactory but the crust was hard and flat. Our server recognized that it was a dud but didnt offer to remedy it, probably because he didnt check in until we were done with it.

Update: Boston Pizza responded positively to my initial review. Senior manager Moh reached out, apologized, and offered a refund and gift card, addressing my concerns. Despite the recent disappointment, my previous visits to Boston Pizza had been excellent, so Im willing to give them another chance.

Great thin crust pizza, servers are wonderful

I ordered spaghetti with bolognese sauce, 3 meatballs and mushrooms. The spaghetti was of a poor quality the sauce mediocre and there were no mushrooms. Wont be ordering from there again

Very good experience. Delicious menu. Adrianas service was perfect.

Decided to visit Boston Pizza today and have a few times in the past at this location and several other locations. I feel like this one usually outperforms most of the other locations Ive been to. I was greeted very quickly by a lovely hostess who guided me to the perfect spot that was cozy. The bartender gal was polite and professional and kept in touch with how my visit was going and how the meal was including a secondary bartender gentleman asking how my pizza was. The individual pizza I ordered was the perfect amount of food and tasted hot and fresh. I recall in the past a different feel or look to the bar area. Perhaps it was a different Boston Pizza location or maybe its just been a long time since Ive visited, but it felt cold and empty-ish. Overall though, very satisfied I made the trip out here. Thank you!

Bartender was very nice and hardworking

Ordered take out from the front desk. Spinach dip, spicy pierogi pizza and dessert. When I get back to my hotel, much to my chagrin, I open it to find a very spicy jalapeno cactus dip which was way too hot for me (I asked for less spice on the pizza). So I would barely eat that. Then to add insult to injury, no cutlery included anywhere, nor was I asked. So I have no way to eat my dessert. The food I did get was decent, but I was disappointed with the wrong order and lack of cutlery offered. And considering what I paid for 3 items, I would expect them to be correct.

Had dinner with family. Food was better than past visits.

It is as a great experience. Well be back. Micheal The Designer from Wflowers

The best Chicken Pickle sandwich ive ever had! And the garlic mashed potatoes were amazing! My bf and I will definitely be back!! So good! Food : 5/5

WHAT a change in service! Server was by often, manager stopped in to check in on us twice. Food is consistent in quality and flavour.

Amazing place, good staff

Great spot, cassandra is the bomb

Amazing place to watch UFC

It was an amazing experience for a ufc event

The food was fast and really good. Had chicken Alfredo. Waitress was nice and attentive.

Great place to watch sports like the CFL playoffs Vegetarian options: So many great pasta dishes which you can also custom to your liking Food : 5/5 |

The waitress served our pre snack with our meal, then asked us if we wanted desert while we were eating our main course.

Awesome restaurant and menu choices. Helpful and pleasant staff. Parking: Right beside the restaurant and lots of room. Food : 5/5 |

Interesting options and fun environment

Great service and nice atmosphere to go and watch the ufc fights.

Just went to Boston Pizza for my first time ever. There was 1 other table of people. We waited over 10 minutes for a server to come take our drink order. Finally we flagged someone over and asked if we could get service, I said I was pretty turned off after waiting for over 10 minutes when the restaurant is dead, and the guy said sounds good I understand and walked away. No apology or anything! I m honestly shocked! Just wanted to try out Boston Pizza for the first time, guess not!

Definitely all the feels of regret. Entree pasta dish was 98% noodles only. Frozen burger patties highly underwhelming. Advised of a drink special only to have the server apologize that it wasn t actually on special at the end, after I had paid. Oh and the beer I order showed up on the bill but no showed the table. Next time I ll save time and eat my money!

I have come here as a delivery person for Uber over 10 times and everytime I have waited over 40 minutes to get an order which should already have been eady! Do not waste your time in this place. Terrible service. No comment on food.

Very good food and service top notch

We had a great time,food was great and service was awesome. Our waitress Kendal was great.

Our server Marcus was amazing, super fast. Friendly, and his service was exceptional

Pizza is good. Love the fact they have halal chicken toppings. Pizza sauce is a tad too sweet for my taste. Chicken wings were good. Spaghetti was overcooked, too soft. But maybe thats what you get at American chains, because we dont enjoy east side Marios either pasta dishes either. Would go back to the Boston Pizza for the pizza and wings. Also the staff was super welcoming.

Clean table, able to seat immediately. Delay in service at lunch given low staffing, but staff was very pleasant. Delay in service a consideration when looking for a quick bite with small children. Food fresh and warm - came as advertised.

Great place to watch UFC

Our server was great. The person at the front who greeted seemed a little scattered. The food was okay, nothing stood out as great.

Overall it was a pleasant experience. Our waiter, Declan was extremely nice to our grandson and actually took the time to listen. Declan s service was tops! All orders came in a timely manner and the food was tasty and hot! Parking: Mall parking lot Kid-friendliness: Our waiter was great!