McDonald's in Neufchâtel

Second line service inside prioritizes drive-thru service

Delivered to the car, fast and courteous service

They dont do orders well at all.

Fast food......... Not really anymore! I waited at least 15 minutes to receive my order. It was around 1:30 p.m. It was relatively busy. When I was waiting, I witnessed 3 customers who had errors in their orders. There didnt seem to be a senior supervisor. All the young employees were running from left to right. When I received my order (a macchicken with ranch sauce), this is what I received: a garnished sandwich in a box, made without any pride. We were very far from the look on the posters... I would like to believe that times are changing, but standards do not have to lower in this way.

Everything is OK, but damn the balloons smell bad. balloons which were put in the crates

Vegetarian options: Big mac sans viande Food

Fast and efficient

Bad service we order lunch before 11am and tell us they cant do anything. VERY BAD SERVICE.

10:00 am Saturday morning no bagel, no sanwich lunch available only option offering small dry donuts...

No parc for kids

Very good value for money!

The employees hardly work and are stupid instead of making my order.

Order error.....we called and supposed to have a return call within 24 hours its been two weeks....but where is the manager...its not teleworking that we manage employees.....customer service a big zero....

Every time I come I am not disappointed. Quite fast and hot food, good efficient service, my burgers are always well done and my without pickles respected :)

The dishes are always perfect! Kid-friendliness: Yes Wheelchair accessibility: Yes

Finished work and no desire to make dinner, lunch trio coupon cost me $7.50 instead of $9.75 fries instead of lunch potatoes, it was good! served quite quickly!

Why when we order a trio, we change the format of the coffee and add an additional cost without asking ourselves if thats what we want...its not the price difference that bothers but the principle and the format that is too big for us.

Super cool place and very lively place Vegetarian options: Some dishes are on certain days. Just ask. Kid-friendliness: Child friendly but they must always be accompanied Wheelchair accessibility: Space designed for people with reduced mobility

I went to the drive thru....fast efficient the fries were fresh made...

Good food, good service

Very good

Well good

Unfortunately, there are often errors in take-out orders. But still hot! And relatively fast depending on the time of day

Difficulty understanding the attendant said while driving. Fast service

They emptied the saddle in my burger I feel the salt chips between my teeth and lips which heated so much who had salt in a burger already there or salt crunch in a burger

It s McDonald s, what more can I say about value for money

This McDonalds OFTEN gets items wrong in orders. Its heavy.

360° degrees the turn for several years. The Tower of Babel at the counter, too complicated communication + lack of control over the quality of the food, too often almost cold, burnt edges of bread + waiting time = we really dont care about the customers, so, Im happy to write this... Long Live Ashton! Better Quality and above all more Tasty at Equal Value. 12 seconds to place my order 3.5 minutes to pick it up. And it s Quebecois!

McDonalds is McDonalds. Fast service. The employees work hard. The only reason I give 2 stars is because of the maintenance of the place. No clean table, full drain that overflows, toilet room, unmaintained kitchen floor, fries all over the floor. A cleaning man wouldnt be too much trouble. Parking: Large parking space.

Restaurant supposedly 24 hours but closed at 2ham

Not very fast

Very fast service. Towel warm and excellent as usual. My favorite choice MccChicken Habanero. Vegetarian options: If you are vegetarian, McDonalds is not really for you. Its an excellent place but meat is in the majority of dishes. Parking: Nice parking lot and sufficient space. Kid-friendliness: The childrens meals are varied and also very excellent.

So many young people strolling around in the courtyard it looks like a park.

Fast service and clean dining room

order error on top of order error I do not recommend this restaurant severe incompetence of the staff!

Friendly service, food well presented and hot and fresh, clean restaurant. Nothing to complain about!

Its a McDonalds, kossé do you want? On the other hand, fire me the moron in the kitchen in the evening who screams order numbers at the end of his lungs as if his life depended on it before feeling superior because he takes his job seriously . He seems so unpleasant to work with. Parking: Not many people at night

Very ordinary to be answered at the drive-thru by Ayt the person had dlaire tanner then separated our order in two and asked us well its bothering you to pay in two invoices we told her if possible in one invoice and she sighs very ordinary

Beware of order errors!

Wednesday April 24 around 1 a.m. I went to buy an apple turnover with a smile on my face. I opened it and what a horror I saw in the box. THERE WAS NO APPLE IN MY APPLE SLIPPING. I find it unacceptable that he dares to serve me an apple turnover, no extra apple when I opened the box, half of it was crushed, I wouldnt go back, bad experience

A clean McDonalds and fast service

Sometimes very long, often errors in orders

I came with 2 of my friends because we were hungry and were passing by. We ordered a double cheese a chicken junior a bigmac a big poutine we all had a drink We ordered takeaway but we ate it in the McDonalds and luckily because we were missing: -2 straw -1 fork - NAPKINS then, we open the poutine I take a piece of cheese, it literally tasted like death. I told myself that it was just a song so I didnt have to talk. 5 minutes later my friend takes a butcher he looks at me in esti que c deg mode. He stopped eating it, I continued just because I was hungry otherwise it wasnt really good. In the bigmac, not 1 but 2 common meatballs were missing . The chicken junior bun was dry/burnt and the meatball was very dry. Luckily I dont live in that area otherwise I think I would have had to give up the McDonalds. Also the benches were sticky And finally, we are 2 hours after our visit to McDonalds, the 3 of us have a full stomach ache.. Plus we have something outside this evening, its going to be fun shitting in the forest (the photo is us after getting up for, 2 straws, 2 forks, there were 2 of us eating poutine, ketchup, mayo and napkins) Ill never set foot in there again.

Too long to get our food

Its complicated every time. too many people for nothing, it works. on the feet rather than having a position and staying there to provide service. Most look at themselves and wonder what I should do. And this in the last 3 McDonalds that I went to I didnt have any service. The worst is the one in Chambly not far from Louise de Ramesay, its even scary

Matthiew at the drive-thru on April 2 at 10 p.m. was the best!

I dont understand why you let your customers down like this, its inexplicable that you allow this behavior from certain customers without doing anything, its unacceptable

Ronald is Ronald

Reason for my 0 star, 5 drinks ordered, 0 straws received so 1 star per straw received, on the other hand super nice the free sprite :) (I have to put a star, its not a personal choice :( )

Perfect parking service

French is as rare as the service. Couldnt make himself understood!!!

We often order via UberEats or even drive-thru and unfortunately for us one or more items are often missing when delivered to the house. I tell myself that if this is likely to happen to us so often, then it must also happen to a large majority of people. You should analyze the number of refunds made on different delivery platforms such as UberEats and Doordash each month and aim to improve your statistics, because Im sure its pitiful. This unpleasant situation could certainly be easily avoided. For example, count the number of items on the invoice and see if it corresponds to the contents of the bag. A nice list indicating reminders such as validating food, beverages, condiments, utensils, straws and napkins could be displayed next to the window, a quick and effective tool for validating the contents of the bag before putting it back. I hope this helps or motivates you to aim to be the best and improve your customer service

I go there for my granddaughter because they offer the choice between fries and fruit which they dont offer at McDonalds near the airport closest to me.

I am the customer who goes to get his coffee in the morning who practically goes there for the service!!! The staff is smiling, especially the young one during the week (6:30 a.m.) and she who has a little French accent. They get my day off to a great start!!!!

I usually order a chicken junior and they are always good. But tonight I had one and the chicken tasted different. I dont know what happened but it wasnt very good.

Quiet and the tables are clean

Hot and fresh. No more, no less. What I needed. Congratulations to the hardworking employees!

A little slow service

A classic still equal. A review for their new service with no tickets. No service improvement.

Still closed even though they write still open on the app. On the rare occasions when they are actually open, the employees choose to say that there are no more xs instead of offering a 3-4 minute wait like other McDonalds do. Honestly, I dont even know why I keep trying at this one. One of the worst McDonalds in terms of service.

It s cool, I live close to this McDonald s. I appreciate their effort and I want it so much I have smiles that come from these employees (GOOD FOOD) I suggest you not get the medium fries because the large ones give you almost double the fries and they cost almost the same as the medium fries.

15 minute wait to order at the drive-thru

Order by car, still one item missing

Good place this store to eat

Open late! Fast service, employee explains the menu well! My go to after work around midnight/1:00 a.m.

Fast, efficient and good for a fast food restaurant

Waiting more than 30 minutes for McDonalds is too long. They make mistakes on every order without exception.

I went to the drive-thru. Very fast.

In my last ones open late, perfect stop according to FEQ

Nice team

30 minutes to receive an order.. Food waiting on top of a trash can. So many errors in the order that I had to refuse it twice. Staff who speak neither French nor English!

Restaurant is empty and it took 31 min. To have my order of iced coffee and mc muffin beacon despite this being wrong twice in my order not the right sandwich nor the right beverage the employees do not speak French nor understand French it is a young kitchen worker who translates into another language and its not English either the Plateau is left for 20 minutes on the edge above the trash can so a free lunch of course.... He packs the vouchers on the edges removes the numbers but doesnt do them dont know no longer make the drinks...please employ competent employees

GOOD!

When we got home, the hamburger wasnt right and what do you say about the pool?

Much too expensive for shepherds.

I went 3 times to get a sweet chili wrap there was no sweet chili sauce each time we returned it all in the same minutes we asked to make them again

Its a normal McDonalds, its very good.

Correct overall it has room for improvement but its not catastrophic

As usual the order is not complete. Air conditioning too strong and especially not necessary given the outside temperature. It would be good to think about the planet. Still no gluten-free burger

Parking: Souvent obligé de stationner loin des entrés et quand il pleut deviner! Très souvent beaucoup de monde et du même coup stationnement impossible Food

Easy to use and less waiting time.

Mcdo L ormière, August 20, around 11:10 p.m. We were responded to with the greatest possible lack of respect and a slobbering attitude by a young person with electric tape on his glasses. He didnt care about our questions or providing adequate service.

Placed an order through McLelivery on August 22 around noon. Delivery was fast via DoorDash but one item was missing from my order. Impossible to contact anyone to let them know. We are told to dial 2 when calling the branch but we come across an automated message: Unable to take your call and impossible to speak to anyone. I tried to call back ten times over 2 days without success. I sent an email with details of the situation, no response since. If something is missing from your online order, good luck getting it rectified.

25 minutes of waiting for 1 double cheese, seriously that makes no sense..

Full of young strollers arriving late its very disturbing otherwise the people who work are not happy and every time I come to take an order or just eat I disturb them in the evening its worse no one ever answers you you have to come home the other one at the edge of the counter to say you have no business there, its been 10 minutes since I said I want to place an order, hello and go back and text!!! it really looks like the McDonalds experience is there I avoid this McDonalds I think its the worst in QUEBEC thank you for taking my comment into account and act thank you there are people who dont realize that they are working with the public they are not at home

Im just disappointed that he mentions who has games but thats not the case! Otherwise, the rest was very good

In the evening the atmosphere is extremely unpleasant. Theres a big gang. They are truly unbearable; they speak loudly, shout, burp, laugh at customers etc. No employees warned them. They are kings and masters of the restaurant. In short, dont go there in the evenings.

There are no more errors in my orders and the service is extremely fast and everything is still hot Parking: There is enough room in the McDonalds parking lot, dont worry!

Fast service. Access can be difficult by car.

For the third time now, I ordered from them and an item was missing upon delivery. Very disappointed. The item in question had a value of $10. Not only is the service bad, but they are also thieves. Go to another restaurant, Ill do the same.

Dirty restaurant, dirty tables, overflowing trash cans. I understand that there is a lack of staff, but at least make sure that the tables are clean

Fast service, thanks to the team

Good experience overall.

Thats okay.

I cant believe how long it is!

Very good, impeccable customer service, thank you Kid-friendliness: Childrens meals at reduced prices

Top service, well organized

Lunch time is to be discouraged. The elevent monopolizes the restaurant and all the tables without consuming anything. It feels like a daycare with arrogant young people.

Cold fries, meat dry and too hard, lack of sauce and the week. at 11 p.m. I went back at the beginning of December and found everything improved and the food better and hot.

I ordered 2 trios + dessert and immediately after my order someone already had the cone ready to eat and he insisted that I had to take it, turning his eyes when I said that I wanted to eat it all together. I dont understand why I cant get the cone after dinner. Finally I received the complete order with the cone. What do I do? I eat the melted cone and make a mess of everything, do I eat the cold trio after the cone or do I get in line twice? Other than that, there were two errors in the order.

Drive-thru closed on a Thursday morning, really not strong