Tim Hortons in New Glasgow
687 E River Rd, New Glasgow, NS B2H 5C8, Canada
About
Located at 687 East River Rd, New Glasgow, NS, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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It's probably the best branch around , very professional with a very clear voice and tone taking order lady in the drive through
Literally says 1 cream on the lid but nothing in the coffee. Also bought a reusable cup and look how dirty it is.
Although they had to make more coffee the staff was very nice about lol. We love going to sit and have coffee. The vibe is pretty good in there!
Service was good but since when do they not have a full bake for open? No bagels in the morning can only order breakfast sandwiches? That must be new, but definitely annoying.
The store had garabage all over floor around the Garabage cans ...customers were grossed out...
This store is extremely slow. To the young lady working the drive through today- you should try and smile when your delivering someone there order. Smiling is easy to do. Sitting in the driver thru line for 12 minutes and only 6 vehicles is not efficiently handling the customers. When passing 2 large black coffee’s - asking if the customer wants a tray would be a start. Making eye contact with the customer is very important.
Left without ordering based on the state of the bathrooms. Toilet wasn't flushing and full of excrement. Wife had the same problem with the ladies room plus no toilet paper. Can only imagine what the kitchen looks like. No thank you!!!
This review is re: Travis-Jan 17/23. He was working the window. Outstanding young man. Pleasant professional. Asked me all the questions for my order. He was precise. IMO-if Travis wanted to manage a Tim Horton’s, I would definitely recommend him. 100% As a retired teacher i see— i am not talking about Tim Hortons I am talking about a young man who was hired who can go further in the company. Don’t give me the b. Glad u had a positive experience. That reply is a careless… as long as the name moves on with positivity. Never forget, its the employees who make u the money. So be respectful towards them
Good drive through ladies
Great service
Bathroom is very dirty.
Clean Tim Horton with nice staff.
Dietary restrictions: Lots of sugar Wheelchair accessibility: A number of wheel chair parking spots. Door openers. Food : 5/5 |
Loving the Cilantro Lime Slow Cooked Chicken Wrap. It can t get any better! Yum!!
Very nice service and variety
Have havent no bad things have pin to me hre5
At 5:30 pm on Friday night there is no soup, chili and hardly any other food, ie, sandwiches. NONE. What are you going to do????
Letting people steal others orders and selling products that arent even available
Im Canadian, so obviously I enjoy a bit of Tim Hortons, definitely had a fall from grace when the BK empire bought it but alas; we all need our fix once and while. Feel like the menu changes every week, so at least you can surprise yourself with something new thats probably medicore.
I love tims, although they never get my sandwich sauce correct. About 50% of the time, our sauce is wrong. We ask for Chipotle or Ranch, and we always get mayo. Its annoying. We have to take it back and get it right. It just wastes everyones time. Also, on weekends, the drive-through is very slow, I waited 20 minutes for a sandwich. There were 5 cars in line, which is shorter than normal.
Kid-friendliness: They are always friendly to everyone Food
Staff is awesome, but I am very disappointed that the roll up the rim doesnt work there first time since its be out, that I havent been able to play!!!!
The workers were kind, helpful and respectful
my wife and I visited the drive-thru at the Tim Hortons location mentioned above. We ordered a vanilla iced latte without ice for my wife. Upon receiving the drink, my wife took a sip and noticed that there was no syrup added. Considering it an oversight, we returned to the drive-thru to kindly inform the staff about the missing syrup. The elderly lady at the drive-thru window was polite and understanding. However, we couldnt help but notice the presence of the manager standing behind her. As my wife explained the situation, the manager responded with an annoyed expression and instructed the employee to add syrup to the drink. At that point, we chose to overlook the managers rude behavior, assuming it to be an isolated incident. To our utmost shock, as we were preparing to leave, the manager made a comment that we would have to pay extra for the syrup. This statement was completely unwarranted and revealed a clear lack of understanding of the situation. We never asked for extra syrup, but rather, we simply pointed out that there was no syrup in the vanilla latte as it should have been. This incident left us deeply hurt and disturbed. The managers comment not only demonstrated a lack of professionalism but also indicated a prejudiced mindset. We were made to feel unwelcome and discriminated against based on our ethnicity. As customers of Tim Hortons, we expect to be treated with respect, regardless of our background. I am hopeful that this incident does not reflect the values and practices of Tim Hortons as a company. It is my sincere hope that the managers behavior is not indicative of the training and guidance provided to your staff members. Racism has no place in society, and it is crucial that all employees, especially those in managerial positions, are equipped with the knowledge and awareness to treat customers fairly and without bias.
Upgraded from a 1 to a 5!!! Well done! Service is back on point, no more scowls, now about that Walnut Crunch...
Super good service here .
A REALLY GOOD THING HAPPENED THAT I CANT SAY
Complements to Mona. We observed her teaching Noor, who served us. A natural leader/manager/teacher. Coffee was great, muffin slightly stale?
a standard tim hortons. setting the standard in maritime tradition.
Normally the food and service is excellent but today the Mens and ladies washrooms were a mess. Not clean at all. Didnt order anything after that experience.
I never go to Tims
Great
Tables were all dirty. We cleaned one off to sit down.
Coffee is usually hit or miss not like the tims in the city...get a double double might be a triple triple. Ask for a breakfast sandwich. Could be a croissant with butter. Who knows.
Asked for two items and was told abruptly those items were not available or had to wait for cook time. I was willing to wait but they were not.
The drive thru attendant was incredibly rude and the cream in my coffee was spoiled. I was already having a bad morning and thought some food would cheer me up, the bad service has me wishing I didn t get out of bed.
Over priced and not consistent in flavour
Good coffee
The cleanest Tim Hortons in the province, I swear, every time Ive gone here they are cleaning whatever machine is needed to complete my order. Apparently they stop serving food (sandwiches/soups)@ 6pm also
This location has an espresso machine. That makes this location one of the best in the county, out of many locations. You know you re getting coffee that is at the very least freshly made.
For once the got the order right
Great service
Brunch
Sometimes we dont get a greeting or a smile at the pickup window. So, sometimes we dont tip.
Most enjoyable
as normal
Good coffee. Great specials on app
Had the bestes dam farmers wrap evers heres. Parking: There is always lots of parking.
Drive through speed and service is excellent, however service and speed inside the store is severely lacking. When you wait between 2-10 minutes with no one in line just waiting to talk someone to take your order and you finally talk to an employee the service is good. The wait to get your order taken especially when there is no line is extremely long
Friendly
Good service
I ordered coffee with cream and sugar and there was no sugar
Beef and cheddar sandwich is excellent. Service a bit slow.
great customer service and food
They never have the white hot chocolate...my one and only complaint.
Really pretty much good and and I enjoy all
Friendly quick
Coffee
Worst wait times for drive thr.
Good food and drinks, however seemed under staffed. Long wait time to be served.
An awesome Timmies! Theyre often very busy in drive thru but very quick! If you go into the store during their drive thru rushes theyre still quick there as well which is amazing! The store is very clean, coffee Ive gotten has always been stirred, baked goods are fresh, and the staff are kind.
Same great service
Friendly staff
The most unfriendly Tim Hortons Ive ever been toCustomer serviceThe way they greet you its all horrible The man taking orders has no manners. The hashbrowns are like stone but stain.no flavor. This place needs all new management and staff. I was there on a Sunday.
Get the same thing everyday. Always made to suit me.
Didnt have any of the menu items I asked for (bagel, timbits, Boston cream) settled on just a tea with milk and they messwd that up and put so much sugar in it that it settle on the bottom. Just tossed it cause couldnt get back off the highway.
Good coffee
So glad I was able to get out of the rain and enjoy breakfast. Great team , Thanks
Nice
Had a wonderful experience at East River Rd Tim Hortons location. Vanessa, Ryan and Keigan provided friendly service and the food and drinks were great.
Coffee is good and consistent. Wait times can be a little long.
Coffee should not be called coffee
Great experience ! Awesome service . Staff very efficient and friendly. Store clean and spacious.
No complaints on this location! Nice and clean, staff was friendly and the food was prepared quickly as ordered.
Typical long line, typical coffee.
Love the place :)
Great service as usual. The staff are super Friendly!!
Usually pretty good service and one of the fastest drive-throughs...only had a couple orders wrong in years .and its usually just the cup size..
Okay lets settle this once and for all ..I know that management from Tim Hortons is going to see this and plus 100s of other people also .. To be honest these workers at the takeout windows and the ones that take the orders on via intercom REALLY HAVE TO TAKE A COURSE IN ATTITUDE MANAGEMENT...Im not pregidous by no means but when does a A LARGE BLACK COFFEE SOUND LIKE A DOUBLE ,DOUBLE? Being a cridick for the past several years has a major influence on costumers that go to restraunts like this .. This isnt the first time this happened at this store but at other stores also .. I have to give Tim Hortons a 5 Thumbs Down..Looks like Macdonalds coffee is on the order from now on ..
Very good service tonight. Good tea to boot.
Tim Hortons was very good
My tea is made here pretty consistently correct, so no complaints here. Friendly staff!
Grilled cheese sandwich.....
Always enjoy the coffee food and service Here friendly staff also is nice
We used the Tims card app to pay and collect points! It was great.
Love the place but the coffees are inconsistent and they need coconut cream donuts back
Bad customer service.
Always polite..friendly
Always pleasant customer service
Got coffee.
Good staff n good coffee
Fast, efficient and clean!
The parking lot and drive through are a bit precarious
Great service good coffee
Very slow
They got really hot coffee and fast service.
Always my favorite stop
The staff was very friendly and polite.
Tim Hortons isnt my favorite coffee, but thats just my personal opinion. However, I went there and got a Pumpkin Spiced Latte and it is either just really REALLY bad or they just gave me basically hot milk, and screwed up.. it was gross.
Decent as much as a Tims can be.
Great place for quick coffee or a sandwich. Prices aint too bad either.
Make a mean cup of coffee. Entry and exit to this parking lot however was poorly planned out
Fast service! Rude staff at closing.
I cam from germany for a Tim Hortons Coffee in St.Johns
Always good service. Staff is pleasant. Restaurant is clean. One of my go to locations for Tim Hortons.
Not.that good
This location is fine but my gripe is with Tims in general. If youre offering a vegan burger, at least put it on a vegan bun. Someone needs to be the first to put a genuinely vegan burger on their menu. No mayo, no cheese, no having to ask for modifications. Just vegan.
Went the day after hurricane dorian,even given the high volume they had our order out very quickly and it was correct.
Got a large French vanilla, most places its watery but this one was perfect. Bathrooms very clean
Love the pumpkin spice iced caps
Fast and friendly service
A great place to meet friends and share a coffee
Ordered a turkey club, not only did someone else take it they said they theyre not giving me another one. Called corporate and was told the same thing. Idiots
Great location, clean building, friendly staff.
Food was delicious
Not good service
Very good place
Fun spot, I got arrested there once
