Dairy Queen Grill & Chill in New Glasgow
85 Westville Rd, New Glasgow, NS B2H 2J2, Canada
About
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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I had this review up in June and was asked to take it down to resolve the matter and I’ve been waiting for 5 months for DQ to make it right but they haven’t so here I am posting the review again because no action was made on their end. The store had the dining area closed because the floor was being renovated so no dine in eating was allowed, understandable, but I arrived without a car and wanted an order to go and they said they would take my order if I stood in the drive thru. I wasn’t going to stand in a drive thru behind cars and in front of cars breathing in exhaust fumes to make an order. I was treated rudely and haven’t been back since.
Bought my twin daughters their birthday cake from here. The perfect one was already ready in the cabinet. Took it to the cashier she even offered to add writing my daughter declined super friendly staff dairy Queen as always
Banana split - they put the hot fudge and strawberry in the dish first, very little, then the ice cream. Very light on the toppings. Worst banana spilt ever…
I arrived about 8 pm. After a vehicle was leaving the drive through. I parked in the drive through waiting to get service. No response after a few minutes I drove to the window and tried to get service. A few minutes the vehicle behind me waiting for service left. I was waiting for someone to notice me in the drive through. Another vehicle drove up to make a order. A few minutes went bye and finally they made there order. I was still at the window waiting for service. Finally I was noticed made my order an purchased. I waited an reasonable time for my purchase. I left and the vehicle behind me could get there late purchase. Thank you the food was good but the Waiting in the drive through was quite unexceptable. Time is $$$ if you can let customers drive through unnoticed. The drive through was full when I left. And there were only a few customers inside. I was considering a larger order before the long Wait.
We love ordering Dairy Queen and having it delivered. There aren’t often mistakes with our order unless something is missing. The food is always good. My recent orders are puzzling though. Every blizzard in the last two months burn my throat after. Some times I can only get half way through a small. We ordered 4 tonight and all 4 of us felt it. Usually it’s just me but not tonight. It’s been a few hours and my throat still burns. Anyone else feel it?
For the past year I have been waiting for them to fix the slushie machine. I go at least once a month. In the summer I like to get the cotton candy blizzard, I understand that it is now gone because we are in September. I ordered three different things and they were all not there. I think they should look into getting things fixed. It’s been over a year. Thank you
Spotless environment.. clean. Tasty food, Always kind customer service… contender for the best fries and chicken strips right now. Plus they always give me an extra strip when I get the 3 piece
Service is typically good. But today I went through the drive thru. Took a long time to get the order. Then on the way home realized they didn’t include our ice cream. I went back. When I arrived, they were expecting me as the young guy at the counter was holding our banana split. Melted. Clearly had held onto the same ice cream from when I was in drive thru. 10 minutes later and the ice cream was melted. In frustration I walked out.
Best fast food ice cream but prices could be better.
They can never understand what Im trying to say, ordering here is a confusing mess, put a whitey on the micey. Orders are wrong sometimes, seems like they are always out of whatever it is you want.
The staff is very friendly and great food.
I had a worse experience by ordering through the Uber eats , I order fries for my kid and the fries were cold.however! the order takes 15 mins it s just less than a minute drive to my home .
Its a dairy queen. In this occasion we ate in and the server forgot to give us our Sundays included in our meal plan. However, full credit, when we went back they corrected the issue.
Yummy ice-cream.
We ordered peanut buster parfaits which were delicious.
Food
No icecream at Dairy Queen?! Went in tonight with friends to grab a treat, and after waiting about ten minutes listening to staff grumble and complain, none of their icecream machines were working. They had to issues refunds to everyone who was waiting. These kids working should have support. They had no idea how to handle this issue. Obviously a terribly managed location.
As always with DQ, burgers were a little dry but edible
I love Dairy Queen. Yummy food and yummy treats.
They custom made my blizzard and got it perfect
Blizzard was delicious
Great place for dinner.
Burger was good, just too much mustard.
Food is fresh and hot . Friendly service
Good service an fast
The Meal deal slaps, but honestly the food can be inconsistent. Chicken strips are always great, but the cheeseburgers I find to be hit or miss.
fast and friendly
Food was fine. Problem i have is this location does not use the mobile app. Couldnt redeem my points or use coupons because they are not equipped with scanners. Little frustrating.
Terrible rude staff.
Pretty good staffing. Clean not to busy drive through can be long but other then that okay.
Everything is fine but that parking lot if they made some painted lines for entrance and exit in that drive thru ...some peoples kids I swear
I went through the drive through and firstly wanted the blizzard of the month Reese salted Carmel or whatever it is but they didn t have it so instead I ordered a strawberry cheesecake blizzard and they made it so wrong it s supposed to have cheesecake chunks in it but instead it s just strawberry icecream with dark chocolate chunks like what the actual is this DQ
Hit and run in their parking lot and they have 0 cameras covering it to help
Got a triple burger and poutine, poutine tasted like fries had been sitting out for an hour then microwaved, and the burger was dry and chewy, absolute waste of money.
Service was slow
So I got myself the backyard BBQ ranch burger and it is AMAZING the sauce is delicious...mmmm..they put onion rings on it...hands down my fav burger at DQ. so yummy Food
There were no clean tables. The staff were too busy with orders to clean them. Disappointing
I recently had the pleasure of dining at the Dairy Queen Grill & Chill in New Glasgow, and I must say, it exceeded all my expectations! From the moment I walked in, I was greeted with a warm and friendly atmosphere that immediately put me at ease. The menu selection was impressive, offering a wide range of delicious options. I opted for their signature GrillBurger, and it was cooked to perfection - juicy, flavorful, and served with all the fixings that made each bite an absolute delight. The fries were crispy and golden, just the way I like them.
Good fast service
Great
The best thing here are the blizzards, although its way wayy to expensive I have to take out a loan everytime I come here. Everytime I try to down a burger I feel sick to my stomach.
Always great service here. Even with 5 orders !!!
often overlooked but great burgers and fabulous meal deals -
Excellent! Staff were patient while we scoured the menu looking for the right Blizzard, then when we couldnt find it (it was the previous months Blizzard of the month) they said they could still make it for us. Quick service, friendly staff. No complaints (we only used the drive through).
Food is good as usual but I went through the drive thru , service was good but the drive thru itself is terrible in my opinion just because it is so steep that any little bit of ice snow or slush causes you and your vehicle to slide down the drive thru/parking lot which leads right into traffic a busy road all day every day too, can be a bit dangerous
Good service, food was quick, hot, and delicious.
Yummy combo.
We only ordered 2 burgers, and they were so small after being reheated in a microwave it was sad. What happened to nice fresh grilled burgers, Dairy Queen?
Food took 45 minutes after we ordered, 3 other people with small orders in the restaurant, food was salty and dry, The napkins were alright
Great ! Good service ... fresh and clean environment. Prices are reasonable. Friendly professional staff. Would recommend you give them a try. You wont have any regrets.
I went to Dairy Queen on Westville Road. It was the worst burger I have ever had there. Did we change the burgers. It was superthin and reminded of the Sunrise burgers you buy in the frozen section. Everything else was great as well as the service.
We stopped for lunch today (May 30th) and had the best meal and desserts we have ever had at this location. The meal was just as good as the best meal we ve ever had at a DQ. Kudos to whoever prepared our lunch today.
Had treats , yummy!
They seem to have changed their burger paties and they are not good.
Worst dairy queen to ever visit save your money and go elsewhere.
A bit slow but ice cream was amazing today and the order was correct. Can t really ask for more.
They have the best ice cream cake
Terrible as the years go by. New glasgow location.
Very frustrating making a special trip out for a blizzard with my daughter half hour before closing time and it already being closed with 3 employees standing around chatting inside with zero explanation why they were closed . Three other vehicles pulled into the parking lot looking to make an order too , they were probably just as disappointed as I was
Milk shake always good.(coffee)
I love their drumstick blizzard and they discontinued it, Im quite upset. I got them at least 2-4 times a week. They were delicious. None of the other kinds interest me. So theyve lost a customer. EDIT... I went to Dairy Queen this evening and they brought back the drumstick blizzard! Needless to say, I got not 1, but 2 large blizzards as I had a coupon for BOGO for $1.99. So now they get 4 stars because my burger was pretty gross today, but the blizzard makes up for it!
SLOW service.. waited 20 minutes just to get to the window ( only 4 cars in front of us).. then 10 at the window after paying..
Love peanut butter parfaits
Fast and friendly service
Awesome food!!
Fast and friendly service.
The chicken strips here are my favorite, with the fries and gravy. Its usually pretty expensive here, for fast food anyway, but if youre having a craving it will be worth it. I absolutely love their ice cream. I have been known to get their banana split, and also their famous Blizzard.
I lovely
Blizzards were as expected. Was very diapointed ( but not as disappointed as my dog) that this location does not give pup cups. After spending 15 $ on soft serve it shouldnt be a problem to give my dog a shot glass of ice cream as they do at other locations
Very pleasant and friendly staff. I ordered 2 large butterscotch dipped cones, ice cream and dip was awesome, but the cones were very very stale.... Need to refresh the cones ...
Now there where to get onion rings
The ultimate deal is by far the best deal ever!!!!!
Great
The young guy behind the counter must have thought that it was someone elses job to bring us our meals, he put the meals on the counter and said to me your meals are ready we had been told by the cashier to sit down and that they would bring our meals to the table. As it turns out another person brought our meals. I thought that kid was arrogant and if I was the owner he would get a good dressing down and a warning. The meals were ok only, nothing to write home about. That place was better with the previous owner.
Great service and ice cream.
Chocolate dip cone yummy
Great as always
7 dollar meal is great
Still a great place to get a ice-cream cone but expensive
Dining room is closed more than it is open
Used coupon and then they give it back to reuse. Cool
Always great service regardless of which location you choose. Really reflects on the management.
Always a great place for food and ice- cream!
Always a great experience with the cake decorators at this location! Over the last number of years, Ive made some *interesting* (read: difficult, intricate, unusual) requests for cake designs, and these ladies have never let me down. Theyre true artists with gel icing and always do a fabulous job of bringing my ideas to life. Theres nothing like adding a personal touch to a classic like ice cream cake, and this team has got it DOWN PAT!!!
Its good when you dont have it much. I missed the sundaes. I never get food but the chicken strips are good. Best part of DQ is the ice cream tho and the ice cream cakes. Blizzards are good too.
Awesome food and ice cream
Excellent banana splits!
Grandson and myself out for a quick bite
Cold old fries and chicken, sloppy burger, old congealed gravy, poor service.
We always loved the Dairy Queen
Awesome place to eat.
Service was fast, not so friendly, chicken and fries could have been cooked a little bit longer.
Bring back the salted Caramel truffle blizzard! Very friendly.
Service was friendly, fast and efficient! Food was hot and tasty. The lengthy line moved very quickly and staff certainly brought their A game. Well done folks!
Very good place for burger
did you KNOOOOW you can get a BIRTHDAY CAKE at the DRIVE THRU??? mind.blown.
Had a burger for the first time here. The bacon was not cooked through only ate 1/4 the burger before i threw it out. The frys where terrible ended up trowing them all out to the birds. Waste of my money
Order was upside down and poutine was everywhere. When they replaced the meal the messed up again by giving me the wrong meal. Wasted my lunch hour. Never again
The food was hot and yummy however there was no indoor service.
This location has a very awkward parking lot and no sign to indicate where the drive through entrance is. They also do not have a display screen to show your order and total. At other locations I had gottena soft serve cone for me and a pup cup for my dog, which was a very small, free dish of soft serve (to keep her out of mine!) I ordered the same here and it came to around $8.50. I have no idea why since there was no display or receipt. But thats a pricey soft serve cone...
Drive thru is fast and food is hot
Fast service and their ice cream machine worked. Unlike McDonalds.
Love diary queen. But they need to have another choice instead of ice cream on the meal deal.
I went through the drive-thru and requested to have new crispy chickens cooked fresh, when I got my order it was just old ones that were re cook, they were hard as rocks The fries were cold and the onion rings were only half full. If youre looking for a fast food place I wouldnt recommend this place. I will never go to the Dairy queen again They dont understand freshly cook food They probably give out the old food and cook fresh food for themselves and friends. There a reason why I dont go to Dairy queen For food.
Great dairy and food
Good food great staff
I love DQ
Good value
Good treat, nice service, lots of room, clean washroom
BEST SERVICE!! PERFECT BANNA SPLIT!
Delicious ice cream
Food was hot and fresh. Awesome service .
Nice place to stop and have an icecream treat or a brazier burger and fries. And their icecream cakes are great.
The staff are very friendly. Service is fast, food is hot!
Delicious as always
Burgers and ice cream nothing better
Great staff and great food
Great way to cool down on a hot day!!
TOO COLD TO EAT INSIDE BRRRRRRRRR
Great food!
Student staffing can sometimes make a customer feel like they are interrupting their social hour
So good on those hot humid days! Great burgers and cool treats.
Good
Pretty good
Fast food dairy Queen. Decent service with fair food.
ALWAYS the best staff, always so friendly and helpful. Lifelong customer! I love this spot!
Really clean bathrooms.
Terrible customer service, ignorant staff messy food prep
