KFC in New Glasgow
674 E River Rd, New Glasgow, NS B2H 3S1, Canada
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We are currently serving halal food in all our location, come check it out!
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Worst waiting time for a fast food in New glasgow.
Worst experience, I just ordered chicken thighs and they were soaked in old oil or maybe car oil , disgusting, my money went in the toilet...don't go there,they never change the oil.... absolutely gross 🤢🤢 🤢🤢🤢 Run by bunch of kids
Walked in and there was a foul smell, ordered two two piece meals which was very greasy! They had no root beer in the fountain and wanted an extra $3 to exchange the two cups for one can! Not impressed with the smell, taste or service. I DON’T RECOMMEND THIS LOCATION!
Just used the drive-thru for a quick sandwich while driving through the area. Great fast, friendly service. Food was hot fresh and fast! Nailed it!
Placed an order in the drive through and was advised it was a 20min wait for the order. No problem. Pulled up by front door and waited for my order. At the 30min mark and watching multiple orders go thru the drive thru I went inside. Charged for a 25 piece meal....given an 18 piece and when we arrived home found that it was under cooked, soggy, burnt looking (Dark greasy brown) and plain gross. Threw most of the chicken out and when we got to the bottom of the bucket, there was more blackened grease on the bottom than we had ever seen before (KFC is greasy anyways but this was horrific). The fryers obviously needed a change and probably wasn't hot enough when the chicken went in. Kids refused to eat and so did the rest of the family. Peanut butter toast and bananas was the end result. It may be busy, but undercooked and poorly made food is a waste of a person's money and time. This was the last bucket of KFC for the family....
I got it a few weeks ago and it was really good I got the same thing it was a boneless box, it came with three chicken tenders with the 11 herbs and spices, popcorn chicken, fries and a side which was potato salad and a drink. I got it this time and the fries were barely cooked and cold. The popcorn chicken was either just sitting there forever or not cooked enough, it wasn't crispy at all. I'm pretty disappointed since it was so good last time. Also at the window we asked for salt pepper and ketchup and we ended up having to go back in to get it because it wasn't in your bag and neither were napkins.
I've always been a big fried chicken fan, but this particular location seems to miss the mark as often as it hits it. The food is fair, but I've gotten home a few times with a bucket and found more "small" pieces than I expected. When the counter person has to keep ducking into the kitchen area, you know somethings up. Not sure if it's just under-staffing, or something else, but its a semi-regular occurrence, at least when I go. On the plus side, it's clean, and the staff is friendly. I'll still purchase from this location, but will only do so when I have extra time to wait.
Update: Haven't been back in 4 years. Went in for another try. Order the 3 piece teners box, paid about $13.50 and all I got was 3 very small strips and ice cold french fries on a plate. So I went back and said, isn't a drink and salad come with this? He handed me a cup and said these combo's rarely come with salad. I even pointed to the picture. Didn't make sense, anyhow. Wont be back. EVER. Chicken pieces are so small. Not worth the money.
The cashier Jacob was pretty good, gave us discount, ate with us on his break, love him, goes to my school, looks cute, photo down below.
The cashier was really nice and was cute, At the end of the day we got a free large frie because hes so nice He deserves a raise, Awsome service and a good case of diarrhea
Good service
The chicken pieces are more like Cornish game hens,,pretty small
Fast service, alright prices and friendly staff
The chicken bowl Was not edible,. why does one franchise have the full ups and New Glasgow does not? Over 12 dollars for two piece chicken fries and drink. Oh my
Food and service were awesome . Lex is very nice and efficient.
Predictably, you know what youre getting when you order from here. Its KFC. Not much else can be said! They should honestly just add a taco bell into this location it would immensely increase this locations value and desire.
Chicken is cut weird here lol but its still kfc
I dont mind giving the benefit of the doubt when it comes to fast food but this is THREE TIMES IN A ROW they have forgotten a significant amount of food. Dont tell me youve triple checked when you clearly havent. Utterly disappointing.
Vegetarian options: I told the cashier three times, plant based sandwich combo. Lady sold me zinger sandwich. This is totally unacceptable giving vegetarian person a meat to eat. Food
We got the Tuesday 2 pc special , 5 times, and a fries!
Fries were cold, big crunch was barely warm and hard, dried out. Staff were friendly though.
Stopped in for supper..bought the dinner for 2 bucket ..fed 4 of us ..a good deal
Ordered $90 worth of food for my family. I was so hungry so i ordered a poutine to hold me over until we got home we re pulling away to find out there is chicken in my poutine we went back around to tell them we didn t order chicken in the poutine (I don t eat chicken) they said they didn t put popcorn chicken in the poutine I must have did it because they did not I said good enough either give me a new poutine or I want my money back for it. I sat in the window for 15 minutes fighting with them ti give me a new poutine. Finally got a poutine. Got home the whole order was wrong. All 4 poutines had popcorn chicken . My kids are vary picky so we ordered pacific foods that they would eat.
Placed our orders and our food was ready almost instantly. Have never received food from any KFC that quickly before. Very friendly service .
Quick and friendly service!
Very poor service no utensils provided if you dont ask .no customer service, skills at all
The workers are silly gooses
Good food, odd service. Staff seemed annoyed.
Customer service was as good as back in /2019
Make you park out front for half hour from drive through and then forget about you.
Stopped for take out - but went in to order. Restaurant was clean and tidy. Staff polite. It was a large order and everything was correct. Chicken was not overly greasy. Biscuits were tender and flaky. Corn was a little to spicy for the kids (though hardly spicy for an adult palate). Overall good experience.
Chicken was gross, soggy and no flavor
Quick dinner box ..3 pics and a tiny squidget of fries. Chicken was good.. not saturated with grease, hot and crispy .. bit I had to agitate for ketchup and or mayonnaise, and was given no napkins to wipe my hands, and no eating utensils.. very shoddy. Dietary restrictions: No gluten friendly or dairy friendly options.. other than the drinks.
Great cx service, was there twice by drive through they are so nice and polite
Fiona chicken was a great pick up for a hot meal. Thank you to all staff for opening the doors!!
Food was very good.. But the woman who waited on us was rather rude and lacked customer service skills.I believe the card said her name is Janet.. Food
Great food and if u are craving them tacos good place to get your Taco Bell.
We went thru the drivethru, ordered, and got our order. The chicken sandwiches were superb, poutine fries piping hot and drinks just right! Thanks Janet B, everything was perfect!
Pretty good variety of stuff and a nice workers
Prompt friendly
Got the boneless bucket and a large gravy, everything was hot and delicious. Staff is always very friendly, Courtney is our favorite, but they are all really great!
Shop there every second day foods good prices are great
Chicken was OK but wasnt the best I received from there
Drive thru, good wait time and friendly staff
Got everything but the gravy the most emportant thing.
From the time Ive been a kid and comming here, it has been clean sometimes and other times it is straight out the ghetto. It flips completely and you never get your right order.
It was good
Every time I eat here, the food is hot and delicious. The staff is friendly and helpful. These people always hit their mark!
They took a long time.....waited for order for a long time
This is the second time my daughter and I go there and once we order are asked to go wait out front of the store. Today after waiting almost half hour an employee came out to say that there was a mixup and that it would be a few more minutes unless we wanted tenders instead of chicken.. And the poutine was very dry.
Outstanding customer service by Nikita & Shawn, very nice, polite, very cooperative. We are very happy about their services. Thank you
Its a KFC. You know what youre in for, and probably already know what youre getting (just remember that every dollar spent there is a dollar that leaves Canada)
Really yummy KFC
Good treat...
Its always good, but without fail, they always forget something from my order :(
Is the ice machine working
The menu outside is too busy, feel rushed to make choices with people waiting behind you. Same inside. Also very hard to understand what the person inside was saying... Mask? talking too fast? Shrill?
Greasy and creepy
Exceptional customer service when I had to wait a couple extra mins they compensated me with extra macaroni and were very polite.
I love hot wings
Friendly, nice people, very clean
Friendly helpful service!
Great service, friendly staff and the food was nice and fresh.
The food was ok tonight. Permitted to swap out chicken parts for chicken tenders. Dont care for the paper straws, they started to go soggy before the drink was gone. Service was good, although do not give you enough time to read the menu before asking what you would like to have.
Good food (sometimes) and good service is kinda here and there.
Went there today to pick up something for Mothers Day supper got into the lineup thinking oh boy Im going to be here for quite a while but to my surprise your staff was absolutely efficient and incredible at getting through that line up I dont think Ive ever seen anything quite like how quick that moved thank you to your essential staff for your hard work Im sure today was extremely busy for you honestly one of the quickest and most efficient restaurant experiences Ive ever had in my entire life
Ordered online so I could get it when I booked the time slot for. Showed up and it wasnt ready. I dont think theyre used to online orders yet. They were apologetic, food arrived fresh and hot even though I had to wait so over all good experience besides the wait.
Worker didnt seem very happy to wait on us.
Good quick service, good covid protection. Friendly staff.
It was ok ,little greasy this time around
Great food an service
It gets you in the end game
Fast friendly staff
Got my order completely wrong. And the two things that were correct were so burned they were unedible. This is the third time in a row. I will never go back.
I like Big Crunch but the big crunch that I got today is cold. Bun was not toasted!!!! like... really? If your toaster is broken dont sell burgers!!! Very disappointed. And I dont have a receipt and a survey card.
Fantastic service, wings were delicious!
Fast friendly
As always my Big Crunch was great
Staff is friendly and fast service and decent pricing. Love there food, kid friendly as well.
Its a KFC... but honestly not one of the best. I dont know if its just the location, or if they changed the way the make things, but the last 2 times I tried eating here I ended up throwing away more then I ate. Chicken was almost slimy and fries were cold. Staff was super friendly, which make the trip still worth while :)
I went through the drive through. It was pretty busy, but I didnt wait long. The gal at the window was very friendly, gave me lots of choices. The food was delish & there was plenty!
Big crunch was just made and delicious
Totally Disgusting
Good food! Mashed potatoes with Popcorn Chicken is really good!
Very fast...delicious food!
Not half as good as it used to be...Be along time before I buy again. Very disappointed
Bathrooms were a complete failure, both gender washrooms appear to not have been maintained since 1987
Good
Its a good place to eat at!!
Fast and friendly service. Consistent products served to same standards every visit.
KFC is one of my favourites. I enjoy their frequent specials for the best pricing.
Excellent. Friendly team members and manager. Extremely clean. Pleasant ambient atmosphere. Food done perfectly.
Good chicken
First time in a long time. Not bad.
Chicken was excellent this time, fries not so much. Service great
Love the chicken
Slowwwwww
This place should be closed down
My top favorite KFC establishment in the province. Friendly staff and great food. A+
The counter attended was not a good choice for the job.... Food was semi warm
There chicken has so much fat on it and there fries are so greasy
We had the chicken bowls...the popcorn chicken was terrible.
Excellent service
I love the hot wings
Good service
the serves was slow the order was not right and the chicken was old and my wife git sick after words
family restaurant with good service and tasty food
No heat feels like the air condition is on and its minus 7 outside just as cool like really should have doors locked
A good location. Chicken tastes fresh every time Ive been there.
The lady that works in the drive-thru cant remember to put the chicken in the box.....its a chicken restaurant so I want the chicken that I paid for. Imagine getting home, opening your dinner box to find the fries, the coleslaw and no chicken. Not one piece of the three I ordered....nor was there the single gravy....its happened twice in 4 months....I called and spoke to another more senior clerk and she made my order right by giving a free meal the first time. The lady needs retraining for a better attention span.
Loves it there
The worst chicken ever.
5* best place to eat on earth.
Just like every other KFC. Good food most days, some other days it may be too greasy. The people that work here are friendly and accommodating when they may not have enough chicken for something you order.
Good clean KFC. Location
Tasty chicken and poutine! Yum!
Great fast service
Drive thru employee was very friendly. The chicken pieces were very small and 2 small sides, considering the price paid. $23 for 10 piece.
Love this place great place to be with family
Meals are terrible there
great food friendly people
Chicken portions are ridiculous ,looks like they cut one to make two ,ps check your change shorted customer while i was there
Great food
Great
Good chicken fast service.
Cant go wrong with their $5 meal ... Good value fast and great taste.
its chicken. they offer allot more than they used to but. frankly it never wows me. theirs always something off about the food at this location i stopped eating here for years decided to give them one more try after there new renovation changeover. the food was exactly the same. just lacking in so many ways. the gravy is disgusting. the popcorn chicken inst never crispy enough always soggy. the chicken sandwiches are always slightly off.. squishy ? maybe the word. there not crispy and feel like they have been microwaved. the fries are also soggy 90% of the time. the only good part is the chicken but even then its lacking crunch. if they brought back Extra crispy permanently might change things but until then i wont be eating here again anytime soon. the staff is always helpful at least and friendly and its a decent atmosphere to eat in. and there are a few new things on the menu. like bread... wish i could give this place 5 stars but i simply cant the kfc in corner brook blows them away. its not the franchise that the issue for some reason its this locations food prep. just doesnt come out right and always leaves me disappointed.
Staff very friendly
Its better than before, also in terms of quality. The chicken is juicier. It could also be because it is freshly prepared and not kept warm.
Staff are rude and food prep is slow. location smells like rotting chicken
Ive recently discovered the $5 Refills available at KFC. Yum ! Oh and the Strawberry Swirl Cheesecake. Yup !
Excellent service, new personal, quick, knowledgeable and friendly, and food was delicious as always.
I love our KFC, the service is great and always comes with a smile. We are a family of five and have different menu ideas. Thank you so much. Sue Hartling.
My mom and dad went to KFC today (july7), looked like they had cut the peices of chicken in half. You couldnt even tell what the peices were. The employees are rude. And they have been sick ever since. Not impressed. Just want everyone to know about this.
Never eat there again 4 cut up pieces of chicken to make 8 pieces,and it only fed 4 small children.A disgrace that they charged almost $30 for that and never gave a reciept and would not refund after i seen it.VERY RUDE EMPLOYEES.
Good poutine...combined with a pop for $5...
The chicken is better than some of the other KFC restaurants in the province, not steamy and soggy. Restaurant looks clean.
Well maintained, clean premises; the same great chicken that KFC is famous for. Staff is exceptional. Fast, courteous and friendly.
