McDonald's in New Glasgow
700 E River Rd, New Glasgow, NS B0K 1B0, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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Overcharged me for something I didn't order. If your workers can't understand English get them to make the food not take the orders
I really love mcdonalds mcdonald food but become upset when i go to pour my creamer into my iced coffee for it to plop in and be expired. This isn't the first time I have gotten expired or old food. I have received moldy buns for my burgers to the French fries that sat too long, and we're soggy as if sitting in water. I'm really disappointed with the quality of food I have been receiving. I, alongside other people at the counter, were ignored for 10 minutes by the staff who would all make eye contact but would keep walking by, With no one focusing on the counter but only driving through. Eventually, someone was placed at the counter, and that's when myself and others were served. The manager was very kind and receptive to my complaint about the expired creamer, I appreciated her apologies.
Tons of flies swarming the counters, very disorganized, the cashiers don't seem to know what they are doing, the last few times i ordered from here i have gotten the wrong items, stale buns and cold fries, i felt sick my last time eating here most likely do to the unsanitary conditions.
My boyfriend and I stopped at the New Glasgow McDonald’s on our way back to Cape Breton from Halifax. Needless to say we were both very disappointed with our food and overall experience. We went inside to order takeout and the first thing I noticed was a swarm of flies hanging out behind the front counter and tons of soda and coffee cups on top of the garbage bins. It was obvious they haven’t taken the time to clean their lobby in a while. The service was pretty slow as it seemed like they only had one or two cashiers tending to the front counter, but I understand it’s not their fault if they have understaffed and don’t have other coworkers to assist them. I ordered a McDouble value meal and I didn’t receive a straw in my bag. I understand that they provide the cup to pour my own drink, but every other McDonald’s I have been to has always provided a straw in my takeout bag. The McDouble itself tasted fine, but my fries were very soggy and cold. I also ordered one of the new S’mores McFlurries, and I’m not exactly sure the proper method of making one, but all of the ingredients were just dumped on top of the ice cream instead of mixed in. I don’t regularly get McFlurries at McDonalds, but I never had one where they didn’t mix the ingredients with the ice cream. My boyfriend ordered a Big Mac, and while he asked for light lettuce, it appeared as if they added extra sauce to compensate for less lettuce. There was so much sauce on his burger that it was sliding apart and wouldn’t stay together. We ate in the car and after finishing our meals, my boyfriend went to the outside garbage can to throw away our trash. He said that the garbage can was so full that there was tons of garbage stacked on top and around the garbage bin. They probably haven’t changed the outside garbage in at least a few days, maybe even a week. If possible, I would recommend going to any other McDonalds, and we will not be stopping at this McDonalds anymore on our trips to Halifax or anywhere else on the mainland. The McDonalds locations in Cape Breton are much better and more cleanly than this McDonalds, and I don’t need to worry whether there are flies in my food.
Got take out from the east River road McDonald's asked for large fries with our meals and got medium fries in the large sized container. This is not the first time we had issues with our orders at this restaurant. Last time before this time we went, we were missing two medium fries, went back told them and they checked and only gave us one extra medium fries instead of the other two we paid for. Didn't find out til we opened it at home. Save your money or go to a&w, Wendy's, or burger king or somewhere else. This place doesn't like to give you everything you pay for.
I have to give it a 1 star to post something. I ordered the Grand Big mac combo. Well ,what a surprise... You could actually see through the beef patties. More bread than anything. I wonder too save money,they sliced the patty in half...?? My french fries ,well,half french fries and half scraps... But ya know, milkshake was awesome!!
Terrible service. Manager on duty wouldn't serve me my unless I took my receipt. Despite giving me a remote alert!! Will drive to Pictou from now on to avoid this location. And to top it all off buzzer didn't work and I had to literally yell to get the attention of the server to find us. Do not recommend. Oh and if you want a seat don't hold the breathe. Only one table cleaned off. Of old food. Terrible health practice as well
I've travelled to a lot of Mcdonalds all over Canada as I go on road trips every couple months. This McDonalds was ok. I came in with 2 other friends and we all ordered breakfast separately. I ordered first and the cashier was laughing and joking with their colleague about the night they had before while I stood there waiting for 2 minutes until the lady said next, after ordering the cashier gave me the wrong change and I had to go back and get the money that was missing. The next order the breakfast meal was wrong, they made the wrong sandwich. And the 3rd order the coffee was supposed to be made with sweetener because they are diabetic but they made it with sugar. The bathroom floors you can literally skate on when you go in.... it's like stepping on a greasy floor. My overall experience was not so great but I guess every store is managed differently. Plus side is the store is wheelchair friendly and has a good drive through.
They tell you they will send you coupons for not having your order right, and they never come... the food is sloppy and they just dont care
All fast food restaurants are raising price but Macdonalds is the cheapest
Loved it..Service was great
Service here has gone down hill. Been here lots and the service is terrible, orders wrong 70% of the time. The wait time is unreal, I miss the days when they had the food ready in a minute
Its MacDonalds you know what you get
Usually a nice place, but the kiosk just broke on me one time, and I couldnt use my code that night.
Im usually very satisfied with Micky--Ds The customer service in our area never disappoints. Kid-friendliness: Im a senior now and I absolutely love watching parents maneuver their children with ease. They hold up the tray of food and Silence is Golden
Had take out, by The time I opened up my order there were no condiments on my quarter pounder. I was too far away to go back
I just had coffee. When through the drive thru . Coffee is much better than Tims and cheaper too.
Nice McDonalds, Ill always come back. Update, I have to give a big shout out to the new employees. Everything was very neat and clean. Really great and keep it up!
Breakfast menu is kinda lame, wish it would be gone. Its McDonalds, not much else to say. Good place to get some trans fats
Did a order in drive threw and had to go back in store twice to get things fixed absolutely unacceptable. Both times I went in I did not get a sorry or anything. Will be contacting head office
My go to place for coffee
It s McDonald s
Went in to this macdonalds early Sunday morning ordered two seniors tea .got down the road 15 minutes and tried my tea .and guess what .they put everything in it except for the tea bags .and to top it off they will not even answer the damn phone ..I watched the people making the food and they do not even wear gloves .all the male.s working there all had beards and nothing over their beards macdonalds are slowly going down hill . Now I cant trust the macdonalds there in New Glasgow sorry looking bunch there working
Completely disgusting
Solid food, its McDonalds you know what youre getting when you come here. Half the time it hits the spot and you couldnt be happier. Sometimes you get root beer thats completely soda water with no syrup. Or a burger that looks like its been stepped on. What do you expect its McDonalds? You kinda like it lol
Cold food and over charged. Absolute garbage
Someone should teach them if they have two lanes in the driver...alternate! Waited 32 minutes in the drive thru with 3 cars in front of me....
I never write for fast food but they gave me the wrong food , yet again. This time I actually called so I could get my meal but their phone wont let you dial through to anyone. Hire people who can speak English and take/read orders properly.
Absolutely terrible service in the drive thru currently been sitting here for 30 minutes
Worst service Ive ever had how these guys remain this busy is beyond me!!
Slow service. Your order sits for ages before they bother putting it into a bag and actually giving it to you. Watched a drive thru customer they made park and wait, sit for 10 mins until someone realized the bag that had been on the counter that whole time was for them. No military discount offered like every other McDonalds Ive been to.
Friendly in the drive through but don t come here if your in a hurray. Waiting 10 plus minutes, no food. They only brought our food when we complained and they forgot the sauces. Ridiculous, never coming back here, there s lots of option nearby.
all perfect
Food quality has declined drastically over the years.
I got food poisoning from this McDonald s! Chicken nuggets were completely raw and pink. I was in the hospital for about 3 hours and given a shot of gravol in my arm and given zofran because I was dry heaving and could not stop throwing up. Disgusting if you ask me! Absolutely no remorse from anyone either! No refund nothing and I spent $56. Shame!
We ordered a pack of chicken nuggets from this MacDonald s and got them delivered after we ate 3 or 4 we noticed the were raw completely uncooked in the middle .we all got food poisoning and when we called to talk to the manager they told us to call the delivery company for a refund,don t eat here they will poison you then ignore the problem
Mhhh Macdonald
Horrible service absolutely dirty and disgusting, just as bad as the Walmart location. Rude kids who think they run the place,that as well the managers can kick rocks. I bought a double Big Mac and it had no meat on it..My wifes quarter pounder had no bacon on it when she asked for it. They will never see my money again. Save your money and go to subway across the street at least they will respect you and your family unlike the managers and staff of 700 East River Road. Kindly Beat it!
Wrong order again
Food was fast in the drive thru, and didnt mess up my order, 10/10 Kid-friendliness: Its mcdonalds. Its kid friendly. Wheelchair accessibility: There is a door.
It worked
Kid-friendliness: Indoor playground Food
Last time Ill go in that restaurant.
It is the number one coffee test good unbeatable plus good fast foods and quick service!
The quarter pounder with cheese was smaller and dryer than usual.
Its McDonalds
Horrible Service Was at the the drive through and the lady was serving everyone else the lane beside me had 3 cars go through before they got to me so at that point I left
Slowest fast food ever. I honestly avoid going here if its somewhat busy because it takes a half hour to get a burger meal. Its not acceptable for fast food. If u go on ur lunch break, expect to be late returning to work. They need to figure out how to prioritize and speed up for the people waiting. It was never this bad before.
Typical hit and miss
Pretty fast and good service
I think the problem is being understaffed and theres not much they can do about that, its just that the last 4 times Ive gone thru the drive thru...its taken anywhere from 20 to 35 minutes to get thru. The wait time is awful! Food is usually pretty good and I will keep going, but I sure hope the service picks up.
This location is not a clean environment as far as I am concerned. There was food on the tables left over from previous customers. Bathroom was not clean. While using the touch screen to order the food - the screen was extremely dirty and there was NO hand sanitizer available to use after. I counted 9 staff behind the counter, at 11 am, before the lunch rush, so this tells me there was no reason the building could not have been given a once over before the lunch rush started.
Got a donut from this location today, got it home, and opened it to see it was covered in about twenty ants. Went back, took a picture of the display platter it was on (which was also covered in ants) and made a complaint. Despite that, gotta say I have lots of respect for the folks behind that counter. They were going like mad.
Its a McDonalds. The location is a bit dangerous but also close to many things.
Again, I placed an order online. I went to the location to pick up my order that I successfully placed through the app. Upon arriving to the store it appeared to be open for service lights on. No pylons drivr thru lit up...I pulled up to the drive thru to be turned away and told it would take an hour to complete my order while they update the system! Had I known I wouldnt have left myself and wasted my gas, its not like its cheap these days....Either shut the store down and not allow orders placed when youre down for service until you can service clients again or allow one of your systems to remain open while you update and do the other system afterward. Very poor service.
For a fast food place, it is never fast. Whats the point in having 2 lanes. Slow as molasses. Can never seem to get an order right. Customer service sucks. Just went through the drive through and asked for 2 double chocolate cookies and pacificaly said double chocolate not the chocolate chip. Women tells me Im all set, so I pull up to pay and then when I get my food I checked to see if they were double....sure enough theyre not. And she gave me 4 when I just wanted 2. I told them again I said I wanted to double chocolate and just 2 of them. The women said thats all they have. This is the second time this cookie thing happened. Anyway, its annoying. Youd think after a lot of bad stigma this place would get it together.
So disappointed with the big Mac they put such tiny patties on now not worth the price
The slowest service imaginable. Every single time I ve been there. I m new to town maybe this is all the people in this town expect..
We did not receive our order and could not get the missing items after bringing that to attention. Waste of time and money. Zero stars.
Burgers were as expected and the staff seemed nice and easy to deal with. Surprised how busy they can get for a quick night meal haha.
Food has gotten so bad
Total concentration on keeping the drive thru moving at the expense of the counter customer. Perhaps they should start timing the counter service the same way they time the drive thru.
Terrible even for mcd
Drivethru is always coned off at 530 am, isnt the drive thru 24 hours ?
Very busy, which is typical. Very difficult to turn left out of the exit at times.
Inside was very dirty. Garbages were over filled and tables were all dirty and my order was wrong, not a a well run macdonalds
Worst service weve ever had at a McDonalds. Only two people waiting for food inside restaurant when we went in. Staff buzzing all over the place. I waited 13 mins at counter to place my order with numerous staff members walking by me doing or saying nothing. We almost left,I wish we had. The girl that took our order mumbled couldnt hear what she saitables ont think she was someone that normally took orders. After I placed my order it was another 20 mins atleast before we recvd order. Several people behind us received their order first. No apologies or anything said about our wait at all. We wasted over an hour by the time we ate in our travel schedule. Normally if we stop at a mcDs on way to Hfx takes a half hour tops with bathroom breaks. The tables had bags of garbage on them. Not many clean to sit at and eat. Never again will we go to this location. They catered to the drive thru! No friendly staff at all! Been reading all the bad reviews, why doesnt head office do anything about this location??
There is nothing fast about this food. No one working window to take orders, food is cold, garbage everywhere, fruit flies at the collect counter and in the ketchup dispenser. When asked why no one is working the desk, the manager used the excuse that 5 or 6 staff called in tonight. There are about 4 staff standing around literally socializing. In my opinion, this place should be shut down for health reasons and for incompetence.
Good!
Poor customer service and got my order wrong Going through the drive thru You will always get parked and wait extra 10 to 20 Very slow drive thru Food : 3/5 |
Taken the drive thru, 9pm after the movie. I ordered one item. 20 chicken nuggets. Second in line. 20 min later. Wasnt just me. This is the second tome that this happened. Doesnt happen in Hfx or Dart.
They havent made an order right in the last 3 months Ive been there. Got my drinks and ice cream then proceeded to wait 19 minutes while I was the first & only one in the drive-thru AND parking lot. Asked for extra mayo and got big Mac sauce on ALL my sandwiches and wraps. Absolutely disgusting. 3more cars pulled over to the waiting spot and didnt take the food out until all of our orders were ready so they only had to walk outside once. Very terrible service.
Lots ofmix up orders
Always seems slow, sticky tables, bathroom is a no go zone. Food taste fine. Parking is fair but tight
Not the place to go for Fast Food. We ordered and waited half hour before we decided to get our money back and go somewhere else!!! You def don t want to dine in. It s disgusting!!!
My first time through the East River drive through and probably my last. Only received half my food and didnt know until I got home. 16klm round trip so I headed back to ask for the remainder of my order. Young guy at the order station was apologetic and rang in the missing items to reorder. He then called a very unhappy looking member of staff (Im guessing the supervisor) over to the register to bypass my need to pay. You can guess how cold the original part of my order was by the time I got home. Big thumbs down for me.
Remember when you could receive your food at the actual Drive-In window and not wait for it for 25 minutes in a parking space?
Food was over cooked telling me they dropped the McCicken into the oil vat x2.
Staff is over worked and look short handed. Had to wait in two lines for a coffee then you are in the way of new customers coming in the door from outside. Tables were all dirty and had to clean one off to sit down. On leaving garbages were overflowing and empty food containers and cups were falling onto the floor. Bathroom was clean and fresh.
At drive thru in Valley(Bible Hill) ordered a large coffee double team, no sugar. Got to window and handed me a medium double double. Could not believe you could screw up something so simple. Just thru it in the garbage as was not waiting again. You would think something that easy would not get screed up but it did. Way to many kids who do not care. Will go elsewhere now Used to go here all the time.
Foods always a mess, drive thru and front counter as the slowest Ive ever been to. Coffee is always colder than hot.
I wasnt at McDonalds for years but we got 4 Burgers and 1 Fries yesterday...for $32!!!!! The Burger had 2 Patties that were so thin you almost could see through and had one other piece of bread in it.( 3 pieces of bread!) Way to much bread and no meat! Never again....I dont mind to pay for good food but this food is not worth the money!!!!
cold apple pie fries with hair low attitude staff
I go for the coffee! Consistently perfect!
I love the bacon egg mcgriddles with the hashvrown in the sandwich. Tastes soo good
Super slow service!
Same
Dont order online for delivery, the order is always wrong, they dont send any of the sauces; this time they forgot the Big Mac meal, two apple pies, a poutine and again didnt send any sauces, coffee is black. And if you call the delivery service, you have to pay them a second time to bring.
For being under staffed they still provided fast and friendly service
Great customer service & well timed orders. Even under mass amounts of pressure and stress quality of products are as advertised ! 5/5
Went to McDonalds on Friday May 13th ,the drive through ,the young man was nice and had manners but I didnt receive all my order .I got home and had to go back.The manager (a young man )on duty didnt apologize for the inconvenience that it was for me at all to go back for the rest off my order , not even sorry or thank you,very unpleasant,he should learn some manners from the young boy that was handing out the orders at the window !
I ordered through the app, waited almost an hour. didnt receive everything I paid for and spent almost $50. I was lied to from Irene Cail and ignored. dont waste your time at this establishment. Im absolutely disgusted with how we were treated
Stop asking for donations when Im buying your food!
Horrible curbside experience. Waited for over half hour for my food. A very simple order. During the entire time we waited, not one persons order was brought out.
Parking: There is parking
Staff were friendly, everything was nice and clean! Parking: Ample parking even for large vehicles Kid-friendliness: Has a small play place
Service was prompt, wasnt overly busy.
Apparently it takes 45 mins to make one breakfast sandwich
Just a pick up of food for my workers who are helping me pack. Personally I dont Luke McDonalds. Dietary restrictions: Nothing gluten or dairy free really...
Need to work on there fish Burger.
Went through the drive-through around 1 PM . One worker really polite. They forgot one drink told them about it, no problem handed us our drink they forgot. Missed 1 fries she went to grab it and 1 of the other workers was arguing theres no way that she missed it but she did. She had to look up our order before she would give us our fries that we paid for
We just went through the drive thru and when we got home we were missing a 10 pack of mcnuggets...we spent 41 for the order and then rounded up to 42...we even bought the apple pies they were pushing....when I called to complain...the manager Megan asked for the receipt...of course we didnt get one...so without one she wouldnt do anything...she wanted me to fill out some stupid form for coupons...absolutely not...we will not be back to use them so why bother...too many children running these places with no customer care...She wouldnt even give me the head office number...this was McDonalds on East River Road in New Glasgow!
Usually the same all the time, greasy and healing.
Drive thu always makes mistakes
great customer service and food
Food was fresh but wasnt impressed that they had no sweet and sour sauce for the nuggets and they substituted hot habanero sauce for a kids happy meal.
Restaurant was extremely understaffed so I cant fault the workers. Took almost 20 min for our order, the dining area was absolutely filthy.
Surprising for me to give a McDonald s a 5 star review but for once they got my order nice and had friendly staff when I told them they forgot a part of order (witch I mumbled when I told them a the drive through that s my bad) when I told them at the 2ed window they went and got it like any fast food place should have it to me for free and up sized it witch I didn t ask for but was nice though it s a small thing now and days for people to do stuff like this it can make your day everything s so priced up now and expensive I ll be coming here again
Backshift manager was very rude to us saying we can t get a burger when we ordered it before
Fast friendly service
Review Went to the drive thu , on Sunday and ordered a big Mac meal, Im not one to eat pickles so like I always do I removed the top bun only to see what appeared to be a half eaten patty, I was totally disgusted with this and threw my meal in the garbage, ii sent a letter to head office and they didnt have the decency to respond, here is the photo ,
Service was slow and order was incorrect
It was okay, The Soda Machine was broken and the Diet Coke mix was terrible. They were also stingy with their salt & pepper & Napkins
Clean, quick, great costumers service
Its Macdonalds the food was as it should be and service was good.
Very dirty inside
I was in for breakfast. Very fast in serving,
Great service
McDonalds is yummy in Nova Scotia Canada. It is yummy and delicious, so I so McDonalds is yummy in New Glasgow.
Figured McDonalds was chicken to take the approval of vaccination
As usual always busy , great food and friendly staff... Id give it a 3 thumbs up
Cold food, wrong orders. Terrible lately.
Great food not so friendly service
Very rarely get the correct order and are always parked to wait for your order and half of it is usually cold .
It McDonalds, it is what it is. But the drive thru is brutal. On multiple occasions Ive been asked to pull to the side and all I ordered was 1 coffee. Just park and go inside. Its always faster.
Frequently unstaffed and closed at night
Good service clean area
Havent screwed up any of my orders yet so 5 stars! Lol
I ordered a breakfast sandwich through the app and it took them 3 tries to get it right. Yes, you read that right, 3 tries. First try they forgot the bacon, second try they forgot the egg, the third try was finally right. I got my money back as well and they were apologetic but 3 tries to get a basic breakfast sandwich right is terrible. What makes it worst is a manager made one of the sandwiches that was wrong. Definitely not going to this location again!
