Dairy Queen Grill & Chill in New Westminster

What a joke . So skimpy on the ice cream not worth it at all . Happyer buying it at the grocery stores instead. There hamburger are old and dry . The bun is hard . Not happy to eat there and definitely not fan food .

Very nice crew at DQ Aldergrove

Up until now, whatever I have bought from dq has been really good taste and portion wise, the shakes are my fsvourtie regular item

Used app deal for $3 medium sundae

Ive been here a couple times and the staff are always really nice. Im from Syrian Delta and the staff out here way nicer

This is a very busy spot. They have 3 people working the counter, yet there s still a lineups. The sundaes are great. Wheelchair accessibility: It s tight but a straight run in and out.

Very un inviting atmosphere dirty food was not that good blazing hot day no refills cheap cheap cheap. Wont be back

This place has been here for years and they never fail on quality. A great place to grab a dessert if youre near the mall in New Westminster.

Yashika was fantastic and patient and always with a beautiful smile. Thanks, you did my day! (I hope you read this post) Service : 5/5

Took away the cupcakes, shame.

Medium blizzard on Tuesday is the best

I have tried all the DQs in the area and this one is by far my favorite. Staff are always super friendly and best of all, my order is always correct.

This DQ on 6th st has become our favorite burger joint. Their burgers are juicy and flavourful. Size is smaller than BKs whopper and they dont have sesame seed buns, but taste makes up for it. I customize my burger and they are happy to do it. Service is awesome.

Ice cream tastes good. Serving staffs are ignoring customer. and looks unclean.

Bunch of legends work here!

Great service. Super friendly staff!

Good deals.

We would go there on occaission for blizzards. The staff were always friendly. they even laughed at my corny jokes

Best ice-cream and blizzard. I love mint Oreo blizzard and onion rings. It s crunchy. Kid-friendliness: The staff behavior is really good with the people and kids

Asha had great customer service and was super friendly, highly recommend this place 10/10!!

Slowest service every single time I go I wait up to 10 minutes for a meal . Ridiculous.

Parking is limited, behind the store. Smaller store, but service was still good and the ice cream perfectly fresh and delicious. Very happy with the mini sized Blizzards .300 calories well spent on a record heat setting day!

It was the first time I had been here in years! I had the chocolate chip and chocolate fudge flavours. As a chocolate lover, they were delicious and satisfied the cold cravings on a hot summer day!

Super dry and burger accompanied by cold buns

Very busy. Manager was very active in coordinating the team. Considering how busy it was, service times exceeded expectations.

Buster Bars !!!!!

Ice cream cone hit the spot way to go DQ

One of the few DQs that still make a pink cotton candy blizzard!

Great hamburger and fries.

customized my PB parfait to my liking and it was on sale to boot

All the delights to sin and gain weight, ha, ha... I love it

Ordered food and a blizzard for takeout, took them 10 minutes to take my order with only one person in front of me, made the blizzard first then took another 10-15 minutes to give me my burgers, all the while the blizzard (that was for my husband at home) was melting everywhere and making a huge mess

Wandered into a DQ for the 1st time in about 30 years & should have kept on walking by. Ordered a milkshake, whatever they use is nowhere near ice cream or their whipped cream. Great place if you have never tasted ice cream before or dont have taste buds. Save your money & find a real ice cream place.

They are very nice people dont get me wrong, but the blizzards seem a bit runny at times and not mixed fully. They gotta tweak that a bit, tune up here. Itll be 5 stars once they get those bugs fixed. Thank you guys

My review is based on getting custom birthday cakes at Dairy Queen New West. Last year, Emily, their cake decorator, went above and beyond to decorate a birthday cake (Disney Frozen themed). Her work was so great that we went back to get another custom birthday cake this year (Pokemon themed). I gave her very brief instructions on what Im looking for in an email. The cake she decorated turned out amazing and much better than I ever can ever imagine! Emily, thanks for taking pride in your work! We truly appreciate it!

My husband always wants to get a medium cone!! He loves the ice cream!!! Food

Parking: Small parking lot, should have one way coming off of 6th Ave. Food

My friend brought over a box of DQ Buster Bars. These are absolute salt bombs. My wife & I used to get DQ walnut sundaes years ago but stopped when they started heavily salting the walnuts. Now apparently they are competing for worlds saltiest chocolate treats. Inedible.

Delicious ice cream cake.

Cashier was dope.

Food was nice, but the staff was very rude. I had a question about whether i paid for something or not but the server said no in a very rude and impolite manner. Never coming back here again

If Collum doesnt get a raise Im never coming back again! Hes the best DQ counter person of alllllll time. Collum saves the atmosphere rating just by being there.

My boyfriend and I were served by COLLUM and he was so sweet and accommodating to our requests. Even offered to leave our blizzards in the fridge while we waited for food. Deserves a raise! Thanks Collum you made our night! :)

Went for a Dessert ice cream treat, was excellent

Ordered 3 chocolate dipped cones. Fantastic ice cream as always but the prices sure have risen in the last little while

Im disappointed with the DQ in New Westminster. I ordered a burger with fries and both were soaked in oil and with a huge amount of salt. After two bites I tossed them out. I will never go back to this place and do not recommend it to anyone.

Got crispy chicken that was raw in the middle. Asked manager for refund and he was adamant that thats how all their chickens are supposed to be.

They didn t send the salad dressing and when I called they said oh sorry come and pick it up. If I could have picked it up I would not have used door dash. Person on phone was not helpful. So I have salad and no dressing. Will not order from this Dairy Queen again. Door dash wasn t helpful either just gave a $2.69 refund. Not good

Ok. Granddaughter loves the blizzards. The staff were not particularly friendly. Most looked like theyd rather be somewhere else.

They are very fast and always have what I seem to order

Great service! They were organized and the lady helped me and my sister kindly pick out a cake. The writing on the cake was really pretty too!

Glad its open a little later now, good dairy queen. Good burgers and ice cream and flow to the line.

Good Ice cream tasty cheeseburgers.

A little light with their peanut buster parfait. Fill the cup properly next time.

Great staff! Super friendly, and we re working great as a team. Was in on Monday May 16th at 2:20pm. They were busy and gave great service

Its fast food. Dont usually review fast food as 99% of the time its reasonable to expect bad service and low quality. Picking up a poutine which is okay here by fast food standards, exceptional wait. Unreasonable. So they upgraded it by a size. These little things are so simple and mean a lot. Its not about getting something, its about acknowledging that the servive is poor

Good customer service. Young but very capable team

Staff here are on the ball ! ....I have went in a few times recently and find the staff friendly and attentive in serving ! Keep up the great service , it doesnt go unnoticed ! :)

Convenient location. Awesome ice cream! Cute little patio out front. Limited seating inside, only a couple stools. Service is good as well.

5 stars because staff are really friendly and great Burger/ice cream

Wrong hours are posted. It says open until 10 but they close at 930

Love their food, but this branch is always filled with flies, and the cleanliness of the branch is not that great, they always mix up your order, adding extra bacon or sometimes you order bacon and there is no bacon.

This is as much against the new app as it is the staff at this location. I ordered through the app and when I tried to add my wifes burger it stopped me from continuing until I customized it. I must not have read it well, but it looked like all the other ordering apps where you check off all the things you want to include. SURPRISE! This one is the opposite, and you only check off what you dont want. I didnt even ask to customize it so this popup came out out of nowhere and I couldnt continue until I did it. I was hungry and just wanted to put my order in... The second burger I ordered didnt bring up any random popup customization menu. The app told me to wait 20 minutes(does that even count as FAST food?) so I waited in my car out back. I went in to pick it up and still had to wait 5 minutes. The staff laughed when I told them my name and I thought it was a bit weird. When I got home I found out why. The first burger was just a single piece of cheese with a splotch of mustard on it. A $9 piece of cheese with mustard on it. When I called, the manager told me its exactly what I ordered. Fair enough, thanks to a poorly designed app. Could they have at least checked? She said some people do that and they had no way to verify if it was correct or not... I was standing there waiting for my food for 5 minutes. 25 minutes to make one burger meal, a blizzard and a piece of cheese, and not one brain in their heads to share to ask if my order was correct. Totally pathetic all around.

Too expensive

The blizzard rolyal orea ice cream was great and cant wait to try all the other different flavors

Love the new DQ app. Great Peanut Buster Parfaits. I am addicted lol

Order one window pick up another window is convenient

The young girl was amazing. She got the cake and wrote as much as I wanted without extra-large. It was alot

It s such a small location, but they ve got a great COVID plan in place for their orders. They utilize the old drive through window for orders so social distancing can be maintained, and then pickup your order at the exit door. No need to enter the store!

Amazing experience for my first time visiting. They have an excellent system for ordering through the drive thru window. My food did not take longer than 10 minutes!!

Quick service, friendly staff, they know how to treat you right, and when you get extra toppings on your blizzard, they give you plenty! Always a delight, I dont think Ive ever had a complaint about this Dairy Queen.

Got my sons order right wish there was a drive through though

Amazing place amazing blizzards. Thank you so much for still having dine in closed. It means alot. Thank you for keeping your staff safe

Small but quick and efficient! I really enjoyed the hot fudge sundae. Perfect creamy vanilla ice cream smudged in loads if hot choc sauce

Very slow service, they probably need more employees at one time.

A little busy but fast service.

Excellent food and service. See you soon!

Love love love, 2 for $5 after 8pm.

Covid protocol is strictly followed. The Blizzard is a great snack. No dine in currently. Fast service.

Pick up food from outside of restaurant.

Super slow service especially if you order a simple burger n fries meal. Had to wait at least 20min. All orders goes to skip the dishes etc before customers in line

Great staff. Great ordering system

Super friendly staff love this location

Yummy

Line was long and ordering was a little bit confusing. Have to order from a small takeout window on the side. Food also took a while to be served but it looked like the place was understaffed. Brownie was warm and delicious and icecrean was good. Nice little outdoor patio to eat on provided by the city!

Maintains social distancing. Take away only

They have a walk-thru order window! Also doing a great job at social distancing

It was great good customer service

Moo latte The Best Little more money than an Ice Cap but worth it.

Friendly, fast, and has a walk-up window.

I like it.

Went the other night 3 or 4 people working on one guys order and the line of us was left to stan dthere with no service for over 10 minutes. Anyone with half a brain would have had one person to help our line. Nope. Very unacceptable way to operate. Very very poor service.

DQ dipped cones are always a family favorite!

Delicious and my favorite ice cream

They got my order wrong but they gave me another right away

The staff are friendly and the treats are tasty. The little take-out window is a plus too. This location is pretty tiny inside but they have a few seats outside too.

Ive been here long time ago but I still like it but still visit it. Keep it up Dairy Queen team .

Got my order wrong, the burger I did get, seems like the beef patty is dried out and old. Wont order food from this location, might try a blizzard at somepoint before writing them off

Amazing staff, always consistent. Best location in the lowermain

long wait. Good chicken, but bad Blizzard

Ice cream was as good as usual. It is very warm today so lots of people in the line-up.

Good place. But covid ...

Its a dairy queen so it was good but it took like 15 minutes for a couple simple orders and the whole order and wait outside thing is odd.

Fast service friendly staff great as usual icecream

Sometimes very busy but they try their best to.keep the (walk thru) functioning (no cars in drive thru) Service.fast and.accurate every time. A PLUS - WORTH A LITTLE LINE UP IF REQUIRED. SMART EMPLOYEES DO A GOOD JOB AND HELP MAKE THE BIZ SOMETHING FANTASTIC IN THE SUMMER HEAT. Give it a shout. You wont regret it.:D

Great ice cream treats.

I usually get my cakes from here and never had a problem until today. Paid full price for what looked like a practice cake, if I wasnt such in a rush I wouldve returned it

No staff at front i am waiting for 10 to 15 minutes for ordering

Open up the counter to place orders again!

They only take orders through the small drive through window and service is slow. Ice creams are consistent and good.

Always great food and ice cream treats. Had a minor problem with an order yesterday, and the young man responsible did a great job taking care of the issue. Very impressed!

Service was bad and the ice cream was watery Disappoint

Ordered hot fudge sundae and blizzard. Most blizzard option were not available - ended up getting smarties. The guy forgot to serve the blizzard upside down and did not honour their free blizzard policy. And claimed they did not offer at this location.

Nice place to get icecream cake

Quick, and polite. Especially when there was a terrible customer in line. They had so much patience.

I go there for the blizzard.

Gotta say, disapointing amount of fries in a combo.

Food was excellent but they are extremely busy with all the takeout orders being picked up by these delivery companies. I waited 15 to 20 minutes before I could put my order in. Eventually the food order was given. The food was tasty and I enjoyed it regardless of the wait. The staff were super friendly but extremely worked off their feet.

Went in for 2 x 1 litre containers of soft serve ice cream and was given 2 large Blizzard glasses with soft serve instead. When asked, the clerk said that each glass is .9 of a litre so it is close enough. When I pointed out that they are only .61 of a litre, she and another staff member said that they were out of 1 litre containers and that their corporate office told them to use a large Blizzard glass instead. So I paid for 2 litres and they gave me only 1.2 litres - almost half what I paid for. Nice. Last time I was here there was almost NO Ice cream in my banana split. I wont be going back to this location. Sad and disappointing.

Classic and timeless DQ !~!!

Staff are decent but with how small and packed it is with decently long lines you will be waiting outside for your order and it can take awhile

I just ordered burger and since they don t have dine in I have to stand since I m standing I saw that they just HEAT MY BURGER In the microwave! I paid for that burger just be warm in the the microwave! I WILL NEVER GOING BACK TO DQ!

I would suggest not to order the family bundle its more like a mimi 12 piece meal with a extra small fries to split between the family or make extra fries at home the amount of fries i got just fit two childrens splitter paw patrol for 40 bucks was it worth it shouldve just ordered 3 separate meals or shouldve got KFC I actually wouldve got what I paid for not some 5 dollar meal deal cut up into pieces

I think DQ is overrated.

Best banana split ever

Good service, like the area just that there real busy check it out

Had the Skor/Coffee Crisp Blizzard, very good, would have it again.

Dear owner. I have been there and yes ice cream was good. But as for the microwave burgers ect you blow off everybody with a horrible experience with pretty much same answer and no resolution. I see you replied to my rating I gave u. But again, you gave me one of of your generic answers lol. What is wrong with u

Gotta try the cotton candy dipped cone. Its worth trying.

Staff are great. Girls you are killing it with great friendly service during crazy times. This location implemented a great flow system to adapt. They always busy which is a good sign. Sure hard ice Cream cone parlors are fun but New West nothing replaces old school veteran soft serve Queen

Gotta love the New West DQ!!! The kids working are amazing and friendly and most of them we see around town! Great to see the owners employ local kids. During the pandemic DQ found a creative way in New West to stay open and safe for all to enjoy a sweet treat during tough times! Thanks DQ Team! Always a go to spot!

Busy, busy tonight! Got the Skor blizzard and it was yummy. Highly recommended.

Friendly staff

Good ice cream dishes

Line up was long on a Friday night, but got my blizzards

First time. Food is quite cool but its a small joint and the lines can be long. Ice-cream is ok. Food is ok. Nothing to write home about but nothing to diss either. There is parking and chairs inside to sit and eat. So enjoy with reasonable expectations.

Friendly staff good DQ quality

Its icecream not gold. Over $40 for a 10 inch cookie dough cake. Staff was unhelpful and deadpan.

I like coming to this outlet, theres not too much room to sit here but its nice if you have a craven for ice-cream.

Best Blizzard

mmmmmm

I just ordered a Swiss cheese and mushrooms burger combo. I have not ordered from Dairy Queen for a while. It was a total disappointment. The burger was burnt, dried and too salty. It had no taste of beef at all, more like a piece of charcoal with bitter taste.. I tried to save it by adding slices of tomato and cucumber. The French fries were also very salty. The blizzard was Okay. Wont be ordering food from this joint except dessert. ....Nope Thanks, it tasted like burger made by a 7 year old.

The crew working were young and very good at their jobs

They move a line very quick!

Pretty small, staff are young and often seen distracted so service can be slow. But if youre just in for a blizzard it does the job.

This store is quite small compared to other locations but the customer service is fantastic. I appreciated how friendly and helpful the staff was and I left feeling so pleased with my cake.

Probably the worst customer service! I walked into this DQ on June 10th, there were 3 other people standing in front of the counter and a bkack girl behind the counter with her hands on her hips. I was never greeted, I had to ask her if the 3 people were already served? She said yes but never said I can I help you? You can tell she didn t want to be there. Her shirt was dirty and just no customer service skills!

service is excellent

Tons of different deserts

The best icr cream. Hot fuge sundaes

Nice

Love the ice cream cakes