McDonald's in New Westminster
515 6th St, New Westminster, BC V3L 5H1, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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A FAST PACED, exciting experience!! I was dazzled by the fast, friendly service. The staff is truly professional, and tolerant of the sometimes challenging clientele in The Royal City
Staff were too busy with drive-through and Skip orders to get counter orders in a timely fashion. It took 35 minutes from ordering to get our food and was a very straightforward order. Moreover, when we asked why the number for our order had been removed, we were told it would be up shortly in a very curt and abrupt fashion. When we finally got our food, there was no apology or acknowledgment of the delay. When we notified McDonald's corporate of our concerns, there was no offer of compensation, just the overdue apology and a mention that the concern would be forwarded to the specific restaurant.
Of all the McDonald's I have gone to, this one is by far the worst for customer service. I rarely get my order in less than 10 minutes and more often than not, the order is wrong. Sometimes I order off the kiosk and find out they don't have what I ordered yet don't remove it from the kiosk. They try to substitute it with something else, more often cheaper than what I ordered and never offered to refund the difference, I had to demand the difference refunded because they were not even going to do it. I had to wait 10 minutes the other day for a small black coffee and the last time I ordered a meal, the just put it on the counter and walked away without calling the order number out. If I dare complain about anything there, I get a face full of attitude, never an apology. McDonald's in general is the worst for value, way too high prices for what you get.
During the inflation, good options in budget deal. I came here to get the Halloween bucket for my kid. However, they did not list that out of stock...
disgusting service, it feels like the workers are not even trying to make the burger neat, they threw everything in one pile, dirty tables and toilets, do not come here, the wishes for the order do not seem to be taken into account, if I ask without ice, I want a drink where there is no ice, and not where there is as much as the rest of the drinks. I would like to get my $7 back for this delicious burger, I didn't get any pleasure, plus my stomach hurt after this burger, I hope you didn't spit in it for me
McDonald's in New Westminster is a dependable spot for a quick and satisfying meal. The menu offers all the classics you love, from Big Macs to McNuggets, served quickly and consistently. The friendly staff and clean environment add to the overall positive experience. Exciting news for fans: the beloved retro sauce is making a comeback! This nostalgic favorite adds an extra layer of flavor to your meal, bringing back fond memories with every bite. Whether you're a longtime fan or new to the taste, it's definitely worth trying. Overall, McDonald's in New Westminster combines great service, tasty food, and a touch of nostalgia, making it a top choice for fast food in the area.
I orderd cheeseburger without buns for takeout. Opened it at home, and there was buns but no patty. I cried a little. The fries had red paint on some of them too. Not a good day. Update: I've reported this on the McD's app since it was a mobile order through the app, they've refunded me 6000pt. I'll come back to get my meat patty I guess. Thank you McD's.
Enjoyed their chicken waffle. But would have preferred on muffin. Hash browns nice and crispy. Pomegranate blueberry smoothie was a little too thick. Came back for lunch and had turf and surf. Not bad. French fries not crispy but hash browns this morning were. Passion fruit guava smoothie was delicious but little too thick. This is very clean restaurant
Nice place for chilling out
It was good. Clean. I was filming a Bigfoot documentary Searching for Sasquatch 17 around the corner and decided to pop in. Food
The girls who were working there didn t even asked me for my order for about 10 minutes they were having there own chit chat. 0 customer respect
worst place to be.
Best McDonald s I visited ever. I would like to appreciate the employee Sada and Gurleen for there best customer service.
Half the fries I got were undercooked and the staff were rude and the manager was useless
Just go to the one on McBride. Food is stale
One star very specifically for the franchisee who has put in place a rule that the toys cannot be bought individually at this location and all other 10+ locations franchisee owns. Requires purchase of a happy meal. All other McDonalds do allow people to purchase these toys individually. Otherwise, the morning staff at this location are fantastic and only following ridiculous rules set forth by the franchisee.
Over $30 for 2 cold big backs, 2 lukewarm regular fries and 2 small ice cream treats. This was at the drive through which took like twenty minutes to place order then was told to park because it still wasn t ready at the pick up window. And to top it off , it was not fresh. Not worth my time. Unless I have absolutely no other options, I will not be ordering McDonald s
Amazing service and very clean
Always get my order wrong 9/10 times. The manager honey is the only good thing about this location. Wheelchair accessibility: Wheelchair button is broken and they refuse to repair it
The Big Mac I suffered thru today was a shadow of previous tastey meals. The alleged meat looked like 2 slices of carpet underlay with zero taste. I wanted a hamburger as shown in the picture, not what I paid $7.13 for. Both garbage cans were overflowing with other peoples regrets. Dont eat here.
Good
They don´t have refill anymore - BS excuse due the health/hygiene
Morning team has it together, work quickly and produce good food. The night team...it sounds like theyre trying to have a techno concert from all the beeping alarms they let go while they just chitchat with eachother. Was there yesterday and Im not kidding when I say there was a minimum of two alarms ringing to say fries are done or whatever at all times, and service was super slow.
The girl on the drive-through window was great
Love it mang
It s a McDonald s, it didn t have its own parking lot up front so you have to find street parking. The inside of the store was a little bit dirty but it was busy.
I had a Mcdouble ,Customized. Extra onions,pickles,ketchup plus .60 for 1 tomato . Can I suggest .10 for onions.10 pickles&. 30 for 1 slice..?I didnt mind paying .60 for a cause I was getting free onions& pickles.. Lettuce also should be a cost .15 Cents.. I would order this again.. This was my first time customizing ANYTHING.. I ll order this Mc Double way again.. Thx ..
Worst customer service of the staff including stupid manager. Definitely needs more training on how to talk to a customer. Illiterate staff. Would never come to this location.
the food was hot and we received our order very quickly
Only get a 3 for the few employees there that are very nice and make sure my orders actually correct. Today, I went to get food for my girlfriend and myself, ordered 2 buffalo Crispy chicken snack wrap and 1 ranch Crispy chicken snack wrap. When i got home and opened the bag, there was 1 buffalo crispy wrap and 1 ranch crispy wrap and 1 ranch GRILLED wrap. How clueless are you guys? Not the first time theyve messed up an order and wont be the last. I get mistakes happen, but with how often it happens here is baaad
Worst staff ever came across Specially the manager named Angela doesn t know how to talk and explain things to customers. Will never recommend this store to anyone
One of the best McDonalds Ive been to. Great customer service, clean, and the food is well made.
Same as others but more clean and orgnize.
Best McDonald s around. They absolutely crushed it during the rush after the Hyack parade. Food is fresh, comes fast and correct.
Very bad service worst service ever I have seen wrong orders are punched and given
This location is always a crowded mess. Orders take forever and to add insult to injury they never put ketchup or napkins in the to go orders, which creates a huge inconvenient when you have kids. McDonalds is already too expensive and service is worse everyday.
Yum H Hj Food : 5/5
Great service
Fries are ok
Crowded with people taking more than on seat...being busy meant thr garbage was piling up
Quick service. I use the kiosks and havent had to wait too long for my orders. 4/5 always leaves room for improvement
Its your average McDonalds but the staff here is amazing
The burgers are nothing special but very good service. Kid-friendliness: It does not have a games room.
Its a good McDonalds as far as food goes. The place is too small in size. Mind you most of the places in that mini-mall are small in size.
Stopped in this morning for a breakfast sandwich. I ended up disgusted and threw it out. When I arrived, I observed an employee walking around the restaurant getting things ready for the day, like the pop machine, for example. She then went back behind the counter and started to call numbers and hand out orders. When mine came up, she felt there was something wrong, so she unwrapped & opened the sandwich. She was right. They forgot the cheese. This I am appreciative of. But, she opened the sandwich, put a slice of cheese on it, and gave it to me!!! REALLY!!!! I just watched you do all these other things, then you disect my sandwich without washing your hands or wearing gloves!! So, not cool!!
Loved the food
False times posted. It says 24 hours but it is only open until 12am
Very convenient place
Edited - btw the other crazy female customer got some mental issue, just be aware if u go to that location Staff need proper training. You don t just put customer order on the counter where there are bunch of different items. End up someone arguing that my daughter s happy deal was hers?? And for hygiene reason put them on the plate!! Don t be so lazy
Consistently good service with a smile when I need a coffee on the run.
Superb place for dining and delivery No waiting time Love to go there with friends and family Kid-friendliness: Yes kids friendly place Wheelchair accessibility: Yes
Excellent atmosphere for dining with friends and family
Ordering a latte here today, I got a light brown glass of milk, McCafe should be called McMilk.
Fast food is not so fast. Shrinkflation is visible in fries, size of burgers. Prices are upto. This time customer is sandwiched.
Tried new crispy chicken was very good
there is hair in your food. Dont go here
They have changed their coffee machines and it is no longer nice and hot anymore. Poor decision. Not wamr for long after you get it.
everytime i try to buy something from this place, these guys always forget to put one or two stuff in my order. literally today they didnt include some food i ordered into my bag (even though i paid for it)
Always quick and consistent.
Just hate the queue system and the wait time to just get a coffee.
Ordered a Big Mac meal 160. They called 159 and a women with kids picked it up. She quickly brought back as it wasnt her order, but it was mine. I told staff to give me a fresh order. They just took to side and put in new bag and gave to me.
Always check your order here. They got my last two in a row wrong. Food is fine here, as good as any McDs.
Always crowded. Its ok to have a quick bite. Good to have something light. Food
Unfortunately most McDonalds including this one is dirty. Most tables had left over Garbage on them and were not wiped down.
A good McDonalds
Make sure to check your order here.
There is a gentleman by the name of Ramon who works cash, he needs a raise! He is cordial, professional and always gets my order right
This McDonalds has always fallen short of the rest. Quite often they are Playing Really loud music, I feel somewhat ignored by the staff A lot of the time.
Are u refill s the pop ???
The staf was soo rude and angrey manger is unproftional
I love going to the spot in the morning when its not busy.
I ordered 20 pics McnNgget for to go. But I realized it was only 17 pics at home.
Service was good & fast, but the big Mac was nasty!! The meat was overcooked & the bun was half dry!! The sauce & cheese were good though!!
Its a McDonalds. Its NOT food! Nuff Said...
I found myself stepping into this run-down McDonalds that seemed to reflect the desolation in the air today. I immediately knew that this is the worst McDonalds restaurant I have ever entered. All of the workers from taking my order to serving my food were basically asleep. Which was anticipated looming from this sleepy town. The restaurant was packed with annoying homeless people that made me lose my appetite. The manager did nothing about the situation which was odd? One of the employees told me that it was normal, and that they have no contact with the mall security. However, the arrival of a Ukrainian family changed the catastrophic atmosphere in an unexpected and wonderful way. Made me feel as if I was in a clean restaurant in Europe. I would recommend heading down to the McBride Mcdonalds, where the workers can be seen cleaning and enjoying themselves unlike this location... Do not satisfy this business with your well-earned money!
MC Donalds could you tell me the difference between Eat in and Take out? I don t see any difference when you package my food to take away like this, when I order just to Eat here. And why do you guys show pictures of a coffee in a glass cup if you don t serve it?? Is it a cheat? You spend a lot on packaging and serve a measly hamburger.
Great service
Sketchy neighborhood late at night.
Its McDonalds- what else is there to say. Staff is good.
I would expect more from uptown New Westminster location. Limited seating, rude service and quite dirty with flies attacking your food and head.
I end up here like 3 times a month. Staff has always been really nice, polite, and fast.
The normal
Honestly the people who work there are nice but this McDonalds sucks.
Phone was unplugged and relocated while charging.. Manager didnt check the cameras for the customer ... Hmmmmm Wheelchair accessibility: KOHO app, use this code 4VSLW9M8
Fast service with predictably good food. Wheelchair accessibility: All on the same level. Food : 4/5 |
Fast and accurate service. Otherwise, its a McDonalds like most others.
Everytime Ive been here, service is always not the best. Its usually way too busy and the workers do not call put numbers as the should
Normal McDonalds.
Always mistakes my order sometimes missing my ordered. I order plain bagel with on the side cream cheese why they need to put butter on it
Its my favorite place to go. But not enough seats.
Managers were great at righting a wrong on an order.
Ordered a $70 meal on Uber Eats Friday 10:00 p.m. add they canceled my order 15 minutes into preparing it. Low class move.
Here is a store that has there own human door opener. It goes with the area. Just costs you small change if you have it. This Time is small but it sure handles alot of people. This Time always packs some sort of line but it moves quickly here. Far faster than most Time. I think because their workers are doing their job much better than at other locations. Keep up the work folks. I will be back when in the area.
Good service, the guy at the till is always great. Small location, but always busy. Food was fresh, no complaints!
All my food was cold , that what happened when you hired kids
Well the reason I only gave one star was because of two reasons one was my medium cappuccino was not hot even hot and when I told the worker she put it in microwave and it still wasnt hot so I told her and she said she heated it again, still not hot. Second complaint was so many tables were so dirty and this was before 3 pm.
Im delivery guy and I have seen cockroach while I was waiting for my order at this location.
I bought my food with McDonalds they give all cold items and vegetables in sandwiche not good I think its expired and they serve me that expired food I am really disappointed with there food quality
Closes at 11 instead of 12. Terrible directions and didn t update new hours.
