A&W Canada in New Westminster

Pathetic they charge .25 cents for a bag to take your purchases out. The Royal City Mall location do not charge this and their food is way better then this Carnarvon location.

Good A&W restaurant. The manager is great at making sure things run smoothly.

On the app, i saw that i can order a small flat white so i order it but when i went to pick up my order i been told that in this store they dont have flat white. THEY SHOULD UPDATE THE APP!!!!!!! i pay for flat white and end up getting a milk. horrible customer service

Great costumer service ! Food was very good and fresh !!!

Awsome Wheelchair accessibility: Yes Food : 4/5 |

Gagan at front desk is very nice girl. Always greeted with smile. Thanku.

I like this place very much.

Horrible customer service

Nasty you guys gave my cousin food poisoning ffs

Awesome service, got my food in 30 seconds very good customer service and very appealing atmosphere.

Thursday i did breakfast at store around 9:30a.m. Girl named gurpreet was very polite and friendly she guided me through all the menu and helped me to choose breakfast according to my taste she has lots of patience highly recommend this place.

I used the online app to place an order, the store said my order got Cancelled, they charged my credit card, I waited 3 business days for a refund and nothing, and also the store could not provide any customer service number I could call. EDIT :Service improved recently. Thank you for getting rid of incompetent staff. I

Awesome service by Gagan on Sunday night Aug 4. Though management need to add more staff as to not overwork them.

Tables and seats dirty and covered in food . Food on the floor around seats . No one cleans tables or seats, cleaning windows from outside is more important to them when its property managers responsibility to clean outside the property . They sent someone from cleaning outside to clean a table and wipe seats but he left food all over inside the cracks of the seat and pushed anything else all over the floor. No clean tables at this A&W location in the morning . Its. It busy here either nor crowded . Blatant lack of care for inside cleaning . Unsanity location Bacon is UNCOOKED. Health department inspection and fines are highly recommended. Clean your filthy restaurant!!!

Waited 25 mins. No food. Walked out. They will lie to you and say few minutes. But will keep you waiting. Saw an old grandma wait 20 mins for one buddy burger. Deport the employees. Ruining Canada

This place is the same as all the other A&Ws. I got breakfast to go and it did not disappoint. So much better than all the other fast food chains.

Really friendly service, and delicious food Would absolutely recommend this A&W!

Quick service, food up to standards. I decided to leave a review because I noticed a lot of negative comments while googling the address for an uber pickup, and Ive never had a bad experience here. Id like to point out that the people here do their best and I often see them hustling. Their location is well maintained, and is adjacent to probably one of the busiest areas of New Westminster. The service industry is a brutally difficult one to be a part of (from personal experience) and yet I often see this A&W successfully pushing out orders during peak hours on my commute home. We all make mistakes. But this location operates with an integrity that makes me confident that they will willingly fix your order. The intensity with which people will criticize a minimum wage worker when a simple conversation would rectify the issue continues to astound me. I leave this location satisfied every time. Because, maam, this is an A&W.

Ordered a three stacker, got a single stacker instead. Give people the exact food they ordered.

decent service

Very rude lazy employees . Not letting customers to order. I want to order an apple turnover and she told me we are not selling anything right now . We have stopped taking orders even at 10:05 pm. Store timings says open till till 12 AM . It happens on May 18 10:06 PM .

A place where you can have breakfast, buy hamburgers. I recommend it.

I could see none of the staff working in kitchen were wearing gloves. Its a safety concern. Even supervisor herself was not wearing one. I placed an online order Today approx 6:20 pm

The staff is currently sweeping my feet while I try to eat the food I just purchased. They also got my order wrong and were hesitant to fix the situation. I used to work at an A&W and im shocked at how careless and disrespectful their staff are. Training much needed.

Always enjoy coming to this location. Staff are always welcoming and friendly and the food level is perfect.

Always love going to A&W! This store had good service and always quick on getting my order ready :)

Always pleasant and helpful. Food is good. I really like this location at the New West Station.

we ate at the restaurant for a little bit of time left with my 3 yro and came back 5 mins later to use the restroom and had to buy something else. Horrible place so cheap the girl working gave my child the dirtiest look for no reason never going back.

Serversx were so nice gace me a free discount

The food is fine but the store was filthy and washroom is disgusting, I wonder how clean is the kitchen station tho.

Can we even eat here or should we take all order to go? Cuz it seems they dont know how to wipe their tables.

My recent visit to A&W left me quite disappointed. The staff, particularly a skinny Punjabi girl, was rude and unhelpful. When I urgently needed to use the restroom, they refused unless I bought something first, even though it was an emergency. The restroom was dirty and smelled bad, with sanitary pads all over. The staff also didnt wear gloves while preparing food, which is concerning for hygiene. Additionally, they let someone who seemed high go in for free. Overall, my experience was unpleasant, and I hope they improve their service and cleanliness.

Nice food

Weve ordered 3 meal combos, 3 kids pack and paid for it - take out. Employee asks us to check before paying as well. One with yam(sweet potato) fries instead of regular fries. We get our 3 kid chocolate drinks and 3 fountain drinks first (still on counter). Then we get our 3 kids pack and our bag with food. We checked the bag for the 3 meal combo and we only got one burger, yam fries and regular fries. We asked the Employee we ordered from if the rest of our food is coming. He goes thats it and goes and ignore us. We asked the other Employee that bagged our food if the rest of food is coming. She goes no. We had to repeat ourselves 3 times that we were still missing 2 burgers and regular fries. 3rd time I think she finally gets it after checking the order monitor. Note: bag of food for the 3 meals never left the counter when we checked. So on 3rd time on telling her, she takes the bag of food to warmer area, asks the kitchen to make the missing burgers and fries. I betcha 100% she thought that we placed the missing items somewhere, seriously cameras everywhere, bag never left counter, only opened to check and stayed beside the counter the whole time. Also betcha 100% she finally realized her mistake that she missed some items. Its my first time at this location and it will be my last. Ive had better service at different A&W locations. My opinion, this location needs more training on big orders.

They didnt get our orders right, forgot a lot of things that was included in the payment. Very horrible service. Food was stale. Will never order from this store again

Check your drinks for dead bugs. They dont keep their soda lines clean. They also dont seem to understand what the problem is when you tell them.

This A&W has gone way down hill :( It used to be the best A&W. They have all new staff who constantly get the order wrong or alway give you cold food. I get the fries A lot and they are always cold. The store is always dirty and the staff take forever to make a order. Super disappointed in this A&W now. OK!! I just have to add I went and got 2 burgers today and both were wrong and the store was empty and I was the only person ordering. I dont understand how both burgers can be wrong in a empty store. I look and made sure the order was right when I payed and still wrong.

Food and service is alright. The place needs frequent cleaning. Napkin dispensers are empty, tables usually arent wiped.

Last night i went there for dinner I order beef burger really its so juicy I love that

This is the second time I have went in this location for a poutine and all I got was a box of gravy there was literally 4 fries in there!!! Update: Jan 17th (morning) Apparently if your a paying black male customer the toilet is out of order but if you are a a woman of the same background as them, non paying customer, 2 min after the man asked the toilet is all of a sudden working!!!?? This place is horrible how dare you deny this man that bathroom!

First time in. Seating is tight, but there was space. Great service.

This place service is so bad. I ordered poutine and chicken wrap in the morning. First of all they didn t gave me the wrap I was in hurry I didn t realised. Once I reached home I tried calling them asking for missing item they didnt respond plus the poutine just had 4 fries and whole bowl of gravy. Later on I connected with them on phone the supervisor was rude saying we can t do that. We gave poutine according to the standards like you give just 4 fries ? They didnt even agreed to replace or refund it.

A bit of a mess as the cashier was sorting through sauces while taking orders, the first door says to use the other door then the other door says to use the other door, so had to go back to the first door. Confusing. The surrounding location isn t too great since it s at the skytrain station; Lots of people hanging out and smoking right outside. The food is pretty consistent though, I usually get the beyond meat burger with sweet potato fries. No complaints there, except the sauce that comes with the sweet potato fries is a bit too smoky for my taste. It s unfortunate cause I love a good chipotle mayo to dip my sweet potato fries in.

AVOID AT ALL COSTS. Staff are barely functional and the hygiene of the seating area is truly a disgusting spectacle to behold. I had to wipe my own table down and the residue that came off the table was sickening. They clearly havent wiped the tables in DAYS. If it is too much work for the staff to clean tables and sweep the floor then how do you think they treat their kitchen?

Fast service. Best buddy chicken of my life.

Food is prepared without using gloves. You have to humiliate yourself for a pack of mayo. Customer washrooms unavailable. Food is given out already cold. Choose any other location this one only exists because it s by skytrain.

Good service and food is always good

Buy before you have to use the washroom at this location, poorly trained staff. Ive seen a lot of A&Ws, some people are really very nice at some of the locations that they offer complimentary coffee to delivery drivers. And, here they do not even want to treat people with basic human courtesy of allowing them to use the washroom. No public washroom as they say. Good luck with getting one-time customers.

terrible service

Really convenient location under skytrain. A little under staffed. I enjoyed

Good delicious burger.

Stopped in for a snack after pride, big rush came in after and the 3 employees on duty handled it like pros! Quick, friendly, amazing service!

The washroom was the worst thing I saw here. Unclean and messy. Staff is unfriendly, inattentive and always talking among themselves. Need to learn customer service. Please avoid going here after dark as it feels uncomfortable to sit with rude staff and bad smell.

Just popped in this am first time. Really polite staff I was greeted with a lovey smile. Some times the small things make the world of difference . Greatly appreciated thank you

They are just amazing. You cant even get the food hot when they are starting lunch service or right. How do these people even function when they cant do a job simpler than they are & they think that they deserve more than minimum wage.

The restaurant was clean and the staff was friendly (Oct/23/23, at 1440! She had a really good smile:))

Just......nasty hygiene. No hand soap for weeks now

the food is good, but why was i served a mcdonalds hashbrown???

I am very unsatisfied with the service. I miss my bus because of the delay caused in my other when I specifically mentioned I am in hurry.

Extremely rude and unprofessional staff. Three were standing around doing nothing. I came in to get a coffee but had to use the restroom. They saw me walk by but didnt buzz the door. When I asked to use the washroom one of them said out of order the other said customers only. I told them I was getting a coffee, and they literally refused to allow me to use the washroom until I paid for my coffee. I understand the washroom is for customers only but if your staff dont have the ability to read a situation perhaps some better training is in order. I work in delivery and constantly use restaurant washrooms and no staff have ever been so rude!

Poor way of talking and very bad customer service by them especially the lady staff, there we asked for assistance with something they opposed the communication and showed very disrespectful behaviour

Worst experience ever and totally unprofessional.

Im appulled greatly by the lact of customer service. These employees need more training. Also have bathrooms available for customers its ridiculous this place doesnt. I had a upset stumic and was sent away even if they had a available staff bathroom still refused me to use it. I have a health condition instead I felt mocked for it. Never will I buy from this location again. I was going to but I will take my service elsewhere.

Staff here are usually not very nice, you can very much tell when having a bad day. However I put that far more on the management and company itself than the staff but dont expect good customer service here. You might get it but dont bet on it. Food quality above A&W average!

Very poor customer service, a do not care attitude staff. Please invest your money in training these staff.

TEENBURGER.quick fast and yummie.

Ordered for delivery off of skip the dishes. This is by far the WORST order I have ever received! Missing an entire whole meal (burger, fries, and drink missing) and the items that did arrive.... Horrific! Didnt follow directions of no onions, the bacon is uncooked and smells rotten, and everything else tastes like its over 12hrs old and stale

Management seems to have taken a vacation from this A &W location. After waiting almost 15 minutes for a mozza burger and a teen burger combo, I had to correct the workers as they tried to give me the wrong order, twice. Then I watched as the burgers sat for five minutes as I waited for them to cook the fries. Only too watch the fries sitting there and me having to ask one of the five employees standing around if I could have my order. Best cold burgers Ive had in a long time. The fries were hot .

I went today and the service was bad. Two people working behind the counter and they both looked lost and confused. I asked if there was a special and she didnt know. So I made my normal teen burger order and she walked away before letting me pay. When she came back she said try again. After getting my burger home I lifted the bun to find it cover with mayo because it was black on that side. Havent been in a long time and dont plan to go again for a long time now.

I got home opened up the bag and found out that the staff had taken a bite of my burger.

I came in at around 1pm and ordered a english muffin sausage & egger. The cashier told me that they didnt have sausage so I ordered the English muffin bacon egger. He then told me that they didnt have breakfast when the menu clearly says its all day. So I told him it said all day. He then said he could ask his manager and she told him yes to my original order. I opened my order when I got home to find out that he didnt give me the English muffin sausage & egger, But the regular buns

The manager is great. 10/10 in customer service and follow up.

Great service. Clean floor, wiped counters, wonderful staff. Thanks Ram for a pleasant experience!

Worst experience here as there were two very rude male workers , they werent friendly towards me . At 6:30pm June 1st , also the restaurant was very dirty a female customer had to ask one of them to clean the table and chairs where she was going to enjoy her meal . He Said (very rudely) we just cleaned them , they are very unprofessional especially in customer service . I love coming here for a meal and when the other a&w workers are here , so friendly and they keep the place clean . They make me feel welcome , and now I will not be a customer if they are working .

Dining area is dirty. Flies everywhere!!!

Sloppy presentation. Egg and cheese in the bag but not on the sandwich. Add bacon used to mean more than a single piece. Untrained in what size sugar and cream to use in which size cu Not worth the $10

Always consistently good and always friendly staff. Only ever once had something missed at this location and they made up for it..

Cant wash hands before eating cause they operate without a washroom

Watched the staff argue with someone that they must be a customer to use the washroom The person did not look like they would be abusing the facilities or using drugs in the washroom When you NEED to use the washroom the last thing you will be doing is DELAYING that process and will be LESS LIKELY to be a customer if you have to find another washroom at ANOTHER buisness This is an extreme lack of customer service at this A&W location which shows major lack of empathy in thier employees view on a potential customers situation that will likely drive people away from said unfriendly enviroment. A&W is a major corporation and can do better in training its staff.

Gross. Just gross. Eat here if you dont mind being poisoned.

Watching the staff prepare your food here is perhaps one of the most disgusting and traumatizing things you will see. Great way to lose your appetite fast.

Ordered 3 meals and everything came ice cold. The cheese was still hard and not even melted! The patty tasted like it didnt even hit the grill and just went straight from fridge to bun. The onion rings were so salty, cold and hard. I think they skipped the fryer on these as well. The service was lacking. They had a trainee on till who had no idea what he was doing and no one around to help him. Poor guy. I am in the service industry and have never left a negative review in my life but this was so bad I had to say something. Very disappointed! Will not return!

Really nice staff, appreciate it.

They are awesome .. service is very fast

Hard to find location

How could my food be cold, I ordered it 5 minutes ago. Rarely when I go I get hot fries, fresh chicken and good chicken strips. One time I ordered strips and two of them were cold and one wasn t even cooked properly. They shouldn t put their prices up when the quality is missing. Worst location, when I was at Metrotown it was normal

No sense of urgency. Crew members just casually talking. Ordered a coffee and a buddy burger. Only 5 others in there with me and they were already eating. How does it take almost 10 min to make a buddy burger.

I ordered my food and was waiting for it for a while. I went up to ask where my food is and it seems like somehow they forgot to make my food. I found out my order was somehow mixed up with another order. I have never seen this happen before when eating at a fast food place. NOT COMING BACK TO THIS LOCATION AGAIN.

Food usually good. Service sucks. I have had to ask staff to clean tables. Today I made the request, I was totally ignored. One say this location will get closed down due to cleanliness

Dirtiest a&w Ive ever been too tables were visibly filthy with dirty dishes and garbage and not one employee made a effort to clean up, floors were horrendous. I definitely wont be back.

Good food and good prices but most of the tables are blocked off

Always tasty food! The onion rings are so good! And the Beyond Burger (plant-based) is shockingly like a beef burger!

Unfortunately, this A&W is located below the New Westminster Skytrain at the Underground Bus Station where the restaurants fumes exhaust seem to be blasting foul greasy air at anyone waiting for the 106. Food there is always well made but a little expensive. This location found and held my purse for me when I forgot/lost it there too.

Ordering one order receiving different.

Had a horrible experience here today. They burnt my burger buns and moreover didnt follow any of my instructions. I said easy lettuce but they added lots of it. The red onions were stale. I paid extra for red aioli in burger but it wasnt there. Overall, it tasted disgusting. Moreover, the staff here isnt well trained. Everyone charges differently for the same stuff.

I love stopping here like once a week because buddy burgers are so good. The location is so convenient since I take the skytrain. Today I ordered and had the food in 2 minutes, lovely service.

Slow service but super fresh.

Awesome food friendly staff

A&W has to be one of my all time fast food restaurants, unlike some fast food places that only serve breakfast until 11:00 A&W will make you a fresh hot hamburger at any hour they are open, one of my all time favorites is a double Buddy, with double cheese and fresh onions not grilled, I will honestly say this location makes some of the best burgers out of all my A&W locations that I frequent during my daily Lower Mainland travels....I always look forward to visiting this location, located at the lower level of New West Skytrain Station, clean, great polite staff & clean washrooms, highly recommended....

A&W over any other fast food in New West

Its A&W. Burgers and onion rings. Whats not to like.

Nope. $12 for a burger that takes like cardboard with soggy wilty iceberg lettuce shreds and stale oversalted chips has made me seriously rethink my fast food impulse.

Tired of restaurant staff having negative energy when dealing with something sensitive as my food

Fresh tasting food and good service

Always a good place to eat friendly and courtesy service Always

Its A&W. Get a Teen burger and a root beer.

is it okay a restaurant for A&w super busy the stuff sometimes dont even have the time to say hello how are you or anything to be polite or friendly theyre just for here to go and your paying cash or debit its kind of like just pay and leave its okay

In one door and then back out the same door. People bumping in to each other not good in these times. Ill go elsewhere. The food was good.

#A&W has the best selection of burgers of all food chains in my opinion. The onion rings are very delicious. Very spacious. The washrooms are disgusting at most times. That sure brings the quality down

I like coming here late at a night, long after the afternoon rush, when the streets have quieted down . Chubby chicken meal and dine in to recieve the frosted cups , its always a nice treat, they will encourage you to grab a seat and bring it to your table , dont be afraid to use the mobile coupons , I always do.

Good Service.

I like the food. Much better quality food. Good prices. Fast sevice

Good food. Decent prices. Located right below new Westminster station.

Lost in the 50s!

Nice place

Fast friendly service. Small dining area good for quick bites not for groups of more than 3 or 4 people max.

One of the better brands when it comes to fast food.

Absolutely love A&W

Only went here once and ordered a beyond meat burger. Had to wait close to 18 minutes since there seemed to be only 2 staff working there that didn t seem very knowledgeable. Burger was fine but the service was nothing to write home about.

Yummy

Great food and service was very quick. This is the best a & w location ever.

Always great service at this location with friendly servers. Good, hot food. One of few that deserve repeat visits.

Yummy

Last resort, disgusting food prep. may as well order the unassembled ingredients in a bag.

Love how the are turning into eco friendly things for example the straws and everything they wrap with is compostable

Good food ;fast and friendly service

open to 10pm means take your food and GET OUT

Its a & w thats it

A&W is an excellent place to enjoy a meal at, whether youre in a hurry or just want to sit down and munch for awhile. If youre looking for a really filling breakfast, get the Classic Bacon & Eggs with two hash browns and a tasty OJ or even a coffee will suffice if juice isnt your thing.

Went for lunch, the girl that brought my food accidentally dumped half my onion rings on a used tray and am unwiped window table. She asked me if I would eat the ones she spilled, said no. Never saw her again. $16 for burger onion rings and a rootbeer, I prefer my food not to be served on a dirty surface

Ive been working in this area recently and Ive been visiting here more than I should... but thats ok... everytime Ive gone in, Dherlyn has served me... with a smile, straight happiness and excellent customer service. I recommend popping by and seeing her!

Good food on average. My favourite dish is baked sea bass at $ 43.

One of fev burger shop

great location, super quick service and the lady working was very polite and friendly.

Manager or supervisor starts mopping floor wherever anyone sits when its closing time. If you want me not to order close to 11 then say something otherwise I advise for a&w to not offer free wifi.

Im writing this because my stomach hurts alot. Ive been served raw chicken three times here now. First time I ordered a chicken burger and ate half of it without realizing it was raw because as a tired hungry college student looking for a meal, anything tastes good. I saved the other half for later and thats when I saw the patty was bright pink. Second time it was with the small chicken wraps, bringing them home. Third time was chicken strips, I needed some food on my way to work after class one of the strips of raw half way, the others tasted fine but I ended up with a bad stomach ache so Im assuming there was pieces of it uncooked. Its not that hard to cook chicken, Ive worked food industry Jobs, the a&w in Surrey is better (with a cleaner washroom). The only positive is that some of the cashiers are nice. But thats it. My stomach suffered for nothing.

Its anw its good. Still fast

Food is allways good and great freindly staff

Well they dont sell offsells.

Great

Food is extremely bad and the location is one of the dirtier ones. Gotta be pretty desperate and hungry to pick this place.

Professional and courteous staff. They are good and quick about getting food out fast. Today. I got a meal for take-out about 10 minutes(!) The food has never been badly cooked. To my memory it has always been cooked well.

Nice and clean

Not really the worst A&W there is.

The food is on our with expectations for the chain and wait times are reasonable. That said I dont find the service that great. The last time I went, the guy at the till was giving his customer attitude because he gave the wrong amount of change and then just stood there without helping anyone before just getting off the floor. If youre off, then just acknowledge the next guest kindly and let them know youll get someone to help. Dont just fiddle on the POS for 3 minutes with an annoyed face before leaving without a word.

Ive eaten at several A&Ws and always get the mozza burger with onion rings. I would go as far to say that I eat this meal at least once a month. This particular location however (for the 5 times Ive eaten here since October) NEVER seasoned the onion rings (even when I ask for extra. I talking about not even a sprinkle of the seasoning salt) and never seasoned my burgers. My lastest one tasted like wet cardboard and the buddy burger was not edible (the onions werent cooked and there was no sauce), which sparked me to leave this review. Every meal I had here lacks the amazing A&W quality and tastes so bad that I cant even finish the meal. The service here lacks too.

Worst A&W I have ever been too. How hard is it to make a burger and poutine? Everyone that works here should quit asap and do this location a favour. epic FAIL.

I ordered a combo by uber eats, and I still waiting for my fries or my refund.

They were so patient and awesome. We came in with a family coupon and even though there was no bar code, the staff gave us phenomenal, kind service. I only realized after we started eating that the coupon was for a different location. She could have pointed that out publicly and chose not to, for which Im forever grateful. She took the coupon and read it, so its hard to believe she missed the exclusivity. Its so easy these days to be a jerk based on a technicality. Its wonderful to get service that is that feels kind like that.